2023 Nissan Murano

Owner complaints

What owners report most

1. Service brakes3
2. Unknown or other3
3. Forward collision avoidance2
4. Electrical system1
5. Structure1
6. Wheels1
7. Exterior lighting1

Latest complaints

• Aug 30, 2026NJ
  Electrical system · Unknown or other
  My car is currently in the dealership due to excessive water damage after a rainstorm this month. I noticed the issue when I opened the door and the car smelled of mildew. When I inspected the vehicle, there was a large puddle in the spare tire compartment and the carpets in the back of the car…

  My car is currently in the dealership due to excessive water damage after a rainstorm this month. I noticed the issue when I opened the door and the car smelled of mildew. When I inspected the vehicle, there was a large puddle in the spare tire compartment and the carpets in the back of the car and back passenger areas are soaked. The padding under the spare tire was soaked. I noticed water coming out of the seatbelt area and back vents. I am extremely frustrated because I noticed some dampness in the back carpet two weeks ago and since the car was under warranty, I asked the dealer to check it out (they were already repairing the AC which was also faulty) They said they cleared the drains but it obviously wasn't effective. This appears to be an issue with the Nissan Murano design as THE SAME EXACT issue occurred with my 2019 Murano which was totaled by the insurance company due to concerns that the water caused damage to the wiring. In looking at the NHTSA site it appears that there have been numerous issues with the moonroof including water damage and spontaneous shattering. I am shocked that there has not been a recall of these vehicles

• Aug 7, 2026FL
  Exterior lighting
  The driver's-side front headlight assembly (a sealed LED unit) failed. The vehicle is available for inspection upon request. It started with moisture intrusion; I took it to the Dealer. They said I had to replace it out of pocket. I explained this was an apparent manufacturer failure. Since I got…

  The driver's-side front headlight assembly (a sealed LED unit) failed. The vehicle is available for inspection upon request. It started with moisture intrusion; I took it to the Dealer. They said I had to replace it out of pocket. I explained this was an apparent manufacturer failure. Since I got the car back, it flickered until it went out, and the dashboard displays a Headlight Failure error. The failed headlight significantly reduces forward visibility at night and my vehicle's visibility to other drivers. This creates a hazard on unlit roads and in poor weather, increasing the risk of a collision. I currently do not feel safe driving it at night, and we are in the rainy season in South Florida. Yes. A Nissan dealer inspected the vehicle, confirmed the headlight assembly failure, and quoted approximately $1,900 for parts alone. They could not provide a labor quote to replace it. The issue is a sealed LED headlight assembly, not a replaceable bulb. A sealed unit designed to last the life of the vehicle that fails due to moisture intrusion points to a housing-seal defect, not normal wear or a maintenance item. I do not believe I should pay out of pocket for that. I contacted Nissan Consumer Affairs. I was informed the vehicle has just over 27,000 miles but the original in-service date of 6/30/2023, placing it only about five weeks past the basic warranty's time limit and roughly 9,000 miles under the mileage cap. The failure has been reported to Nissan Consumer Affairs, which has opened a case for review. The vehicle has not been inspected by police or insurance. Yes. A headlight system warning message appeared on the dashboard as of 7/31/2026, and I have informed Nissan Consumer Affairs.

• Feb 18, 2026ARCrash
  Service brakes
  The contact owns a 2023 Nissan Murano. The contact stated that while driving at approximately 20 MPH, as he was slowing down for a traffic signal, the vehicle in front of him made a sudden stop. The contact stated that he was about 2 car lengths behind the rear of the other vehicle, and he…

  The contact owns a 2023 Nissan Murano. The contact stated that while driving at approximately 20 MPH, as he was slowing down for a traffic signal, the vehicle in front of him made a sudden stop. The contact stated that he was about 2 car lengths behind the rear of the other vehicle, and he depressed the brake pedal hard. The contact stated that the pedal went to the floorboard. The contact stated that his vehicle stopped when it crashed into the rear end of the vehicle in front. The contact stated that the vehicle had a tow hitch, which damaged the front grill and damaged the radiator of his vehicle. The contact stated that the hood had also been deformed from the crash. The contact stated no warning light was illuminated. The contact and the other driver were not injured. The contact stated that both vehicles were able to drive away from the accident. The contact stated that the police had arrived and filed a report. The contact stated that he drove the vehicle to a collision repair shop but had not had the brakes diagnosed. The manufacturer was not informed of the failure. The failure mileage was unknown.

• Feb 15, 2026KS
  Structure › Body

  My lift gate window shattered while the car was sitting in my driveway with no one near it.

• Sep 15, 2025CA
  Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
  I was driving about 20 miles an hour no cars infront of me and none behind me, then all of a sudden, the forward collision warning went on flashing red on my dash and my car was automatically braking for no reason. Yes, its available for inspection, my safety was put at risk if there was another…

  I was driving about 20 miles an hour no cars infront of me and none behind me, then all of a sudden, the forward collision warning went on flashing red on my dash and my car was automatically braking for no reason. Yes, its available for inspection, my safety was put at risk if there was another car behind, they could have wrecked into me. I have not taken my car to the dealership. There were no other warning lights on prior to the failure.

• Jul 28, 2025WA
  Unknown or other
  I purchased a 2023 Nissan Murano from Sunset Kia in Auburn, Washington. The vehicle was listed online with 37,334 miles and this was the mileage discussed throughout the sales process. However, after finalizing the paperwork and taking possession of the vehicle, I noticed that the actual mileage on…

  I purchased a 2023 Nissan Murano from Sunset Kia in Auburn, Washington. The vehicle was listed online with 37,334 miles and this was the mileage discussed throughout the sales process. However, after finalizing the paperwork and taking possession of the vehicle, I noticed that the actual mileage on the odometer was over 42,500 miles—more than 5,000 miles higher than advertised. I contacted the dealership immediately. They told me the discrepancy was due to a sales manager driving the vehicle during the time it was listed and that they "forgot to update" the mileage in the online listing. This explanation raises concern for me, as I believe I was misled during the transaction. If the odometer disclosure form and the listing did not reflect the true mileage, this may constitute odometer fraud or at least a violation of federal and state disclosure laws. I am requesting that this situation be investigated. I have documentation including screenshots of the original listing and text message communication with the dealership confirming the listed mileage.

• Nov 15, 2024MS
  Service brakes · Unknown or other · Wheels
  On [XXX] I was driving back down [XXX] , stopped at red light and when light changed to green, I proceeded to take off and as I got under the interstate overpass my vehicle abruptly started slowing down as if it was going to shut completely down and the panel in the dash turned red with a symbol of…

  On [XXX] I was driving back down [XXX] , stopped at red light and when light changed to green, I proceeded to take off and as I got under the interstate overpass my vehicle abruptly started slowing down as if it was going to shut completely down and the panel in the dash turned red with a symbol of a car. There was a vehicle coming directly behind me and I am thankful they were not following me closely because it may have caused them to hit me from behind. A few seconds later the vehicle picked up speed and the red warning light disappeared quickly. 11/11/24 I made a call to Nissan Consumer Affairs to create a case (case#[XXX]) and representative opened and closed the case without escalating to a specialist for review. On 11/13/24 I took the Vehicle into a Nissan Dealership to perform a diagnostic on the vehicle and no code was found. I was told to bring the vehicle back in for a full day to troubleshoot. With all of the safety features this vehicle has, I thought issues like this would be recorded. I asked the service advisor if anyone else has reported this issue and he stated not on the 23 Murano but have received reports of other Nissan vehicles just shutting down. This could have been a very bad situation and Nissan Consumer Affairs did not seem to care when this issue was brought to their attention. Also have reported issue with brake pedal squeaking and wheel slipping when making short turn on driver's side. Issues are never found by the dealership in most cases, until the warranty runs out which is very short (3yrs 36,000). I attempted to upload document to support my trip to dealership, but received message that file is too large. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Mar 7, 2024IDCrash
  Service brakes
  noticed a small oil puddle near the front passenger side of the car in the garage before leaving for work on 2/24/24 at approximately 530am. Checked all reservoirs and found nothing outstanding and left for work. At approximately 540am I was driving to work and noticed 2 deer avoided one and hit…

  noticed a small oil puddle near the front passenger side of the car in the garage before leaving for work on 2/24/24 at approximately 530am. Checked all reservoirs and found nothing outstanding and left for work. At approximately 540am I was driving to work and noticed 2 deer avoided one and hit the second one while still attempting to stop. I slammed my brakes, had no abs kick on, and the pedal went to the floor and I still narrowly clipped the second deer. I was attempting to brake for at least 20ft before the collision happened with the deer and slowed down from 80 to 65mph. I found it very odd that my brake pedal went to the floor and did not set off the ABS system and that the car took longer than it should have to come to a complete stop. After collision repair was done, thankfully just cosmetic damage, the dealership found both front brake calipers leaking the passenger one leaking significantly more than the drivers side. Due to the oil being found before that trip that day it has been ruled they were leaking before the incident occurred and this could have resulted in my car not being able to stop fully and properly and hitting the deer.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11009069LANE CAMERA AIMING VEHICLE REFERENCE VALUES NOT IN ESM SERVICE INFORMATION If the lane camera requires aiming, the values in Table A on page 4 must be used. For all other models/model years, consult the Electronic Service Manual (ESM).
• 11009068DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)
• 11007005FALSE ACTIVATION OF AEB OR FCW APPLIED VEHICLES: 2019-2024 Murano (Z52) APPLIED SYSTEMS: Automatic Emergency Braking/Forward Collision Warning IF YOU CONFIRM The customer states they have experienced false activation and/or unexpected braking of the Automatic Emergency Braking (AEB) or Forward Collision Warning (FCW) system, AND There are no related DTCs stored. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Confirm the current ICC/ADAS 2 part number. 2. Reprogram the ICC/ADAS 2, if applicable.
• 11004971RAB WARNING LIGHT ON IN INSTRUMENT PANEL AND/OR DTC B2724-23 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11004969DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11004963INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
• 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11004961CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11004960CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001208AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001202DTC P17F0 OR P17F1 STORED IN THE TCM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
• 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001192CVT/TCM CALIBRATION DATA WRITE PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10251535SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of NTB23-018.
• 10249914SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of NTB23-018.
• 10249898TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10248654TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10248650FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT OIL SEAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10246434SEAT BELT REMINDER SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242148SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10242141SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
• 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
• 10235775SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235721SECURITY ALARM SOUNDS AFTER USING MECHANICAL KEY TO UNLOCK DRIVER DOOR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
• 10235709REMOTE ENGINE START NOT WORKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10235698HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10234094HVAC Pipe Inspection *****Dealer Announcement***** Nissan is conducting a dealer inventory Quality Action to inspect the HVAC pipe, and if necessary replace the high-pressure flexible hose on specific MY2023 Nissan Murano vehicles identified in Service Comm and National Service History Open Campaigns. Due to a supplier issue that has since been corrected, the HVAC high-pressure flexible hose may not meet specification. This issue can potentially lead to a refrigerant leak and reduced cooling performance. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History Open Campaigns I.D. PC963 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to remedy any vehicles affected by this quality action. 3. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle for sale. ***** Dealer Responsibility ***** It is the dealers responsibility to check Service Comm or DBS National Service History Open Campaign using the appropriate campaign ID for the remedy status on each affected vehicle currently in new vehicle inventory.
• 10234090HVAC Pipe Inspection *****Dealer Announcement***** Nissan is conducting a dealer inventory Quality Action to inspect the HVAC pipe, and if necessary replace the high-pressure flexible hose on specific MY2023 Nissan Murano vehicles identified in Service Comm and National Service History Open Campaigns. Due to a supplier issue that has since been corrected, the HVAC high-pressure flexible hose may not meet specification. This issue can potentially lead to a refrigerant leak and reduced cooling performance. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. *****What Dealers Should Do***** PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History Open Campaigns I.D. PC963 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to this quality action. 3. Use the attached procedure to remedy any vehicles affected by this quality action prior to sale. 4. Once remedied, dealers should submit the applicable warranty claim for the action performed so it can be closed in Service Comm and release the vehicle for sale.
• 10234080SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10234079SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10234078SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and bug fixes. IMPORTANT: If the customer is experiencing a software related concern, refer to NTB21-038 to verify if the customer concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.
• 10234066DTC C1A17-49 OR C2580-49 STORED IN LASER/RADAR This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10234044DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
• 10234002AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Every Nissan Murano model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.