2014 Porsche Cayenne
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Porsche › Cayenne › 2014
These records cover every 2014 Porsche Cayenne. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2014 Porsche Cayenne. Newest first.
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws…
Risk and remedy
Risk
Improperly adjusted headlights may not illuminate the road properly, or cause a glare to oncoming drivers, which can increase the risk of a crash.
Remedy
Dealers will inspect the headlights for sealing caps and install missing caps as necessary, free of charge. Owner notification letters were mailed October 28, 2022. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is ANB4.
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2011-2016 Cayenne vehicles manufactured April 28, 2010, to January 11, 2016. The brake pedal pivot pin may be missing a circlip, allowing the pivot pin to move and the brake pedal to dislodge.
Risk and remedy
Risk
If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.
Remedy
Porsche will notify owners, and dealers will inspect the brake pedal assembly circlip, installing any missing circlips, free of charge. The recall began on July 8, 2016. Owners may contact Porsche customer service at 1-800-767-7243. Porsche's number for this recall is AG02.
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2013-2014 Cayenne and Cayenne GTS, model year 2013 Cayenne Diesel and model year 2014 Cayenne S, S Hybrid, Turbo, and Turbo S vehicles manufactured May 27, 2013, through July 10, 2013. In the affected vehicles, the calculated range of the remaining fuel displayed on the instrument…
Risk and remedy
Risk
The fuel display inaccuracies may result in the vehicle unexpectedly running out of fuel and stalling, increasing the risk of a crash.
Remedy
Porsche will notify owners, and dealers will update the instrument cluster software free of charge. The recall began on December 5, 2013. Owners may contact Porsche at 1-800-767-7243. Porsche's recall number is AD03.
Owner complaints
53 complaints1 involved a fire3 injuries
What owners report most
Latest complaints
- Air bags · Unknown or other
Posche dashboard leather coming apart at the staples. I was informed that if involved in an accident the airbags might not deploy. The Porsche dealer inspected and recommended replacing it. This issue has been on going with Porsche since it first began within the first few years of owning this…
Posche dashboard leather coming apart at the staples. I was informed that if involved in an accident the airbags might not deploy. The Porsche dealer inspected and recommended replacing it. This issue has been on going with Porsche since it first began within the first few years of owning this brand new vehicle. I was informed that this is a very common issue, and a very serious safety issue with no recall issued as of yet. Please help us
- Air bags · Unknown or other
Dashboard leather has shrunk and removed staples. Dashboard leather is laying on top of airbag and may act as a deterrent to the airbag function. Was informed that the airbag may not deploy correctly. Cost to repair is >$10k due to a common material defect.
- Air bags
Leather dashboard is shrinking. The cut out for the passenger airbag is no longer in line and will likely result in the airbag not deploying correctly.
- Air bags · Unknown or other
Leather of the dashboard began to shrink on both driver and passenger sides. The shrunk leather exposed metal staples used to keep it in place and disfigured the passenger airbag compartment. An independent mechanic suggested that, in case of an accident, an airbag may not deploy correctly and the exposed staples may become a hazard. This appears to be a common problem of Porsche owners with leather dashboards.
- Air bags · Unknown or other
Porsche dashboard leather shrunk and staples pulled out. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue on Porsche Cayennes.
- Air bags · Unknown or other
Porsche dashboard leather shrunk, shifted position, and staples pulled out. Repair technician said if vehicle was in an accident the airbag might not deploy correctly. Porsche dealer has stated if the dashboard leather material gets in this state, they recommend replacing it. This is a very common issue.
- Air bags · Unknown or other
Dashboard leather shrunk. If the vehicle gets into an accident the airbags might not deploy correctly. Very common issue on the cayenne models.
- Air bags · Unknown or other
Porsche Cayenne dashboard leather shrunk and staples pulled out. Leather is loose on dashboard. I was told that if the vehicle was in an accident the airbag might not deploy correctly. The Porsche dealer looked at it and recommended replacing it. This is a very common issue.
- Exterior lighting
Last week I took my car to car wash, After that my right passenger side light went off. water went in the rear sound control module and I lost sound too. my gps sound comes from woofer only. I heard from a by other Porsche owners that porsche had recall on rear lights, But I was never informed.
- Fuel/propulsion system
Catastrophic failure of Bosch CP4 high-pressure fuel pump in my 2014 Porsche Diesel Cayenne. Resulted in metal shavings/shrapnel throughout entire fuel system. Car abruptly stalled while pulling out of parking lot and was unable to restart. Had vehicle towed to nearest Porsche dealer for repairs.…
Catastrophic failure of Bosch CP4 high-pressure fuel pump in my 2014 Porsche Diesel Cayenne. Resulted in metal shavings/shrapnel throughout entire fuel system. Car abruptly stalled while pulling out of parking lot and was unable to restart. Had vehicle towed to nearest Porsche dealer for repairs. Quote for parts only (without labor) to repair vehicle is $29,440.47. With labor is in excess of $40,000. Car has been determined to be a total loss. My 2014 Porsche Diesel Cayenne has always been maintained at suggested intervals and all service work for the life of the car was performed by Porsche. It has been a wonderful, reliable and fun vehicle to drive prior to this horrible event. No warnings of fuel pump failure came up on vehicle warning and message system.
- Unknown or other
Factory installed spare tire failed to inflate and attach to wheel rim when needed to replace a flat tire. None of the service technicians with aaa, discount tire or porsche dealerships were able to do so. There were no visible defects on or in the spare. The tire had been used possibly only once before this incident. Porsche refused to replace it and I was forced to buy a new one because it was out of warranty
- Unknown or other
The sunroof exploded going down the highway for no reason. It exploded from the inside outward.
- Electrical system · Engine · Service brakes
For the past nine years, my vehicle has recorded multiple safety issues (trunk not closing/breaking, check engine light, catalytic converter misfire, keyless electronic entry issues, glow bulb light, turn signal bulb light, windows not rolling up, leaking fluid on the passenger side, burning smell…
For the past nine years, my vehicle has recorded multiple safety issues (trunk not closing/breaking, check engine light, catalytic converter misfire, keyless electronic entry issues, glow bulb light, turn signal bulb light, windows not rolling up, leaking fluid on the passenger side, burning smell coming from the vents, electrical issues with the radio, sunroof intermittently not opening/closing and the key not turning the vehicle on. Over the past nine years, I have taken the vehicle to numerous Porsche dealerships per the federal mandate from Porsche USA / Porsche UK. To date, the Service Manager, Chris Sansbury and General Manager at Brian Harris Porsche, and Porsche USA, refuse to fix the vehicle. My vehicle is still under factory warranty. I am a person with multiple disabilities. The dealerships (Jim Ellis Porsche, Hennessy Porsche, Leith Porsche, Brian Harris Porsche) have charged me thousands of dollars. I have been extremely sick and desperately need your help. Please help me!
- Exterior lighting › Brake lights
The contact owns a 2014 Porsche Cayenne. The contact stated while driving at an undisclosed speed while depressing the brake pedal, the brake lights became inoperable. Another motorist informed him that the brake lights were inoperable. The contact continued to drive with the hazard lights…
The contact owns a 2014 Porsche Cayenne. The contact stated while driving at an undisclosed speed while depressing the brake pedal, the brake lights became inoperable. Another motorist informed him that the brake lights were inoperable. The contact continued to drive with the hazard lights activated. The contact noticed that the plastic plugs were clogged with leaves and dirt and water had entered the vehicle which short-circuited the electrical system. The vehicle was taken to an independent mechanic who stated that the sunroof plastic plugs were broken, and that water had entered the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 75,600.
- Power train
When accelerating from a stop the car skips/shutters. This generally occurs gears 2-3. This problem has placed me in danger when trying to accelerate while making left hand turns.
- Exterior lighting
After going through the car wash, I lost my rear brake lights and rear running lights. Still have the third brake light. From reading on many Porsche form sites, this is a common issue. The vehicle does not have adequate drains, in return, water leaks into multiple areas of the vehicle causing…
After going through the car wash, I lost my rear brake lights and rear running lights. Still have the third brake light. From reading on many Porsche form sites, this is a common issue. The vehicle does not have adequate drains, in return, water leaks into multiple areas of the vehicle causing electrical shortages. You do not get any warning bells, or signs on the dash that you do not have rear taillights. It is a very dangerous issue.
- Engine
Front timing cover has large leak. Vehicle has 88,000 kms, always regularly serviced at porsche dealership in vancouver. this IS a very common issue with porsche V8 engines and requires a fix in the amount of approx. $5000-8000, as the engine has to be taken out of vehicle. as my vehicle IS…
Front timing cover has large leak. Vehicle has 88,000 kms, always regularly serviced at porsche dealership in vancouver. this IS a very common issue with porsche V8 engines and requires a fix in the amount of approx. $5000-8000, as the engine has to be taken out of vehicle. as my vehicle IS out of warranty, this cost IS prohibitive out of pocket, especially considering the vehicle IS relatively new with low kms. porsche should either do a recall for these engines or provide extended warranty up to 10 years for the leaks, considering it IS way too common. There are lots of reports in rennlist, 6speedonline and other numerous forums regarding this. https://rennlist.com/forums/porsche-macan/1085919-cautionary-tale-of-oil-leak-timing-cover.html https://www.pistonheads.com/gassing/topic.asp?h=0&t=1515369 https://www.6speedonline.com/forums/aston-martin/388995-replacing-timing-cover-gasket.html
- Power train · Vehicle speed control · Wheels
TL* the contact owns a 2014 porsche cayenne. The contact stated that while driving at various speeds, a rattling noise occurred before the vehicle loss power and stalled. During the failure, the check engine warning light had illuminated. The vehicle was taken to the local dealer porsche of new…
TL* the contact owns a 2014 porsche cayenne. The contact stated that while driving at various speeds, a rattling noise occurred before the vehicle loss power and stalled. During the failure, the check engine warning light had illuminated. The vehicle was taken to the local dealer porsche of new orleans located at 3700 n causeway blvd, metairie, la 70002 who replaced the transmission transfer gear. Approximately 20,000 miles later the failure recurred and the contact was informed that the transfer gear was faulty and needed to be replaced a second time. In addition, the speed sensors in all four wheels were faulty causing the vehicle to randomly slow down and not accelerate. The sensors were replaced and the failure was remedied. The manufacturer was notified of the failures but no assistance was offered. The failure mileage was 12,000.
- Power train
Differetial failed in motion highway. Car operated made a lot of noise, needed to be towed in.
- Air bags
Air bag light IS on
- Power train
Documenting this common transfer case problem. Felt and heard shutter/noise at slow speeds when driving slow and jerky movement upon accelerating. Car had only 40K miles and unluckily just past warranty. Replaced transfer case for $4500 in sep 2018 and now in jul 2020, another 14K miles later, I'm…
Documenting this common transfer case problem. Felt and heard shutter/noise at slow speeds when driving slow and jerky movement upon accelerating. Car had only 40K miles and unluckily just past warranty. Replaced transfer case for $4500 in sep 2018 and now in jul 2020, another 14K miles later, I'm starting to hear similar symptoms brewing...not a good sign. Porsche should give replacement transfer case another 4 years warranty instead of just 1 year.
- Electrical system
The dashboard lights all turns on and message comes up indicating to restart the vehicle to start. This happens when the car IS in park gear to unload someone and within 2 mins - 5 mins the engine will stop and the above message appears
- Power train
When the shift gear IS moved from drive mode to park mode - I was hear reasonably loud clicking noise. Same way moving from park to neutral or drive the sound reoccurs.
- Fuel/propulsion system
Transfer case failure at 91,000 mi. Erratic acceleration and clunking and jerking of vehicle while in motion.
- Power train
At about 25,000 the cayenne started making bump upon acceleration and especially when turning. I understand this can be a safety issue unless addressed .the dealer diagnosed the problem as the transfer case which was replaced. now we have 49,000 miles on the vehicle and it IS starting to exhibit…
At about 25,000 the cayenne started making bump upon acceleration and especially when turning. I understand this can be a safety issue unless addressed .the dealer diagnosed the problem as the transfer case which was replaced. now we have 49,000 miles on the vehicle and it IS starting to exhibit the same transfer case symptoms as before. in googling the internet this problem seems to be quite prevalent with both the porsche cayenne and macan. moreover, the cost replace a transfer case IS in the $5,000 when our of warranty which my 2014 IS now. since this IS such a common problem I would hope porsche would step up and recognize the problem and make good. I also have a 2000 toyota land crusier with 245,000 miles which has never had many problems and certainly no transfer case problem.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011666Parts information with parts withdrawal involving the hydro-mounting - 992199384F The affected vehicles are cars that use the part number mentioned.
- 11011572Parts information for parts withdrawal involving the oil separator. The affected vehicles are cars that use part number 0PC115099A
- 11011570Special tools and equipment information for the WiScope UV upgrade - affecting all Porsche models
- 11011563Information on PIWIS tester update 43.000.020 & .021. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
- 11011561Information on PIWIS tester update 43.000.017. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
- 11011552Parts information for parts withdrawal involving the camera and control unit with the camera - PAD980551 & PAD980568C. The affected vehicles are cars that use the part numbers mentioned.
- 11011200Information on PIWIS tester update 43.000.016. PIWIS tester updates applies to all Porsche models with an OBD2 port.
- 11011195Information on PIWIS tester update 43.000.010, .011 & .015. PIWIS tester updates applies to all Porsche models with an OBD2 port.
- 11009877Information on PIWIS tester update 42.950.048
- 11009862Special tools and equipment information for the mobile data signal strength in the workshop
- 11008666Manufacturers certificate with an overview on approved Porsche A40 engine oils. See attached for list of affected vehicles.
- 11008662Manufacturers certificate with an overview on approved Porsche C40 engine oils. See attached for list of affected vehicles.
- 11008661Manufacturers certificate with an overview on approved Porsche C30 engine oils. See attached for list of affected vehicles. All MY04-20
- 11008658Parts information for parts withdrawal involving the windscreen. Vehicles affected are cars that use part numbers 992845011Q, 992845011AN, 992845011S, 992845011AM, 992845011BL, 992845011DB, 992845047DY, 992845047FY
- 11008657Information on PIWIS tester update 42.950.040. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
- 11008637Information on PIWIS tester update 42.950.032. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
- 11008636Information on PIWIS tester update 42.950.030. PIWIS tester updates applies to all Porsche models that have an OBD2 port.
- 11008635Parts information for parts withdrawal involving the booster - 7PP035223M, 7PP035223AA, 99164548000. Vehicles affected are cars that use the part numbers listed.
- 11008624Information on PIWIS tester update 42.950.025
- 11008610Technical information for the installation of wire harness for roof power supply
- 11008603Parts information for parts withdrawal involving the windscreen. The cars involved are cars that use the part numbers 992845011Q, 992845011AN, 992845011S, 992845011AM, 992845011BL, 992845011DB, 992845047DY, 992845047FY
- 11008598Technical information on replacement of thermostat housing for the Cayenne
- 11008486Information on PIWIS tester update 42.950.021
- 11008479Parts information for parts withdrawal involving the chain tensioner - 0PB109507D
- 11008476Information on PIWIS tester update 42.950.020
- 11008473Parts information for parts withdrawal involving the seat frame - 992885456CY
- 11008470Information on PIWIS tester update 42.950.015
- 11008454Parts information for parts withdrawal involving the booster - 7PP035223M, 7PP035223AA, and 99164548000
- 11008449Information on PIWIS tester update 42.950.010 & .011
- 11008441Parts information for parts withdrawal involving the engine oil (00004321093)
- 11008440Information on PIWIS tester update 42.950.000 & .001
- 11007107Parts information for parts withdrawal involving the wire set - 976971227 & 976971227A
- 11007096Information on PIWIS tester update 42.900.030
- 11007088Instructions on advanced technical information for various vehicles - engine start inhibited and fault code present
- 11007041Information on PIWIS tester update 42.900.020
- 11007037Parts information for parts withdrawal involving the ball screw - PAF004835
- 11007036Information on PIWIS tester update 42.900.010
- 11006874Parts information for parts withdrawal involving a number of parts for the flange, fuel pump, and fuel filter
- 11006858Product Knowledge on the chassis/VIN numbering systems
- 11006850Information on PIWIS tester update 42.900.000
Every Porsche Cayenne model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.