2011 Volkswagen CC
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2011 Volkswagen CC. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Volkswagen CC. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk and remedy
Risk
If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
86 complaints2 involved a crash2 injuries
What owners report most
Latest complaints
- Air bags › Frontal › Driver clockspring/spiral cassette
The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact…
The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 165,000.
- Steering
TL* the contact's son owns a 2011 volkswagen cc sport. The contact stated that when her son started the vehicle, the steering column lock indicator light flashed on the instrument panel. The vehicle turned off independently. The contact's son restarted the vehicle and turned the steering wheel to…
TL* the contact's son owns a 2011 volkswagen cc sport. The contact stated that when her son started the vehicle, the steering column lock indicator light flashed on the instrument panel. The vehicle turned off independently. The contact's son restarted the vehicle and turned the steering wheel to disengage the lock to keep the vehicle idling. The failure was intermittent. The vehicle was taken to gene langan volkswagen (816 new london tpke, glastonbury, ct 06033, (860) 633-0261) to be diagnosed. The contact was informed that the steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and declined to assist with the repairs. The failure mileage was 127,000.*dt the consumer stated they had to make repairs to the vehicle due to the fact the manufacturer stated their vin was not included in the recall. *Tr
- Electrical system · Fuel/propulsion system
TL* the contact owns a 2011 volkswagen cc. The contact stated that there was a progressing intermittent electrical and fuel system failure with the vehicle. The battery was replaced more than four times. The contact stated that there was reduced power to the point that the vehicle could shut down…
TL* the contact owns a 2011 volkswagen cc. The contact stated that there was a progressing intermittent electrical and fuel system failure with the vehicle. The battery was replaced more than four times. The contact stated that there was reduced power to the point that the vehicle could shut down at any moment, creating the risk for a potential crash. The vehicle was driven to city chevrolet of san diego (2111 morena blvd, san diego, ca 92110, (619) 597-1636). The dealer was unable to diagnose the cause of the failure, but indicated that it may be related to nhtsa campaign number: 17v509000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified and did not assist. The approximate failure mileage was 4,700.
- Engine
Timing chain tensioner
- Engine · Unknown or other
I was leaving the store when I noticed my vehicular wouldn't go over 30 mph. I pulled into another store to assess the situation. When I turned my car back on and was attempting to leave my car stopped working. I had it towed to the shop and they advised me to call volkswagen because this issues…
I was leaving the store when I noticed my vehicular wouldn't go over 30 mph. I pulled into another store to assess the situation. When I turned my car back on and was attempting to leave my car stopped working. I had it towed to the shop and they advised me to call volkswagen because this issues was likely covered under a warranty. I called volkeswagen and they said my warranty would cover it up to 120K miles and to take it to the local dealership. I had the car towed again to the dealership and they informed me that the timing chain was broken and they said my warranty just expired at 100K miles. My car has 108K miles. After doing a lot of research I found this to be a frequent problem with this manufacture. I also found that there was already a class action lawsuit but my vehicle wasn't in the peramiters because of the mileage (ends at 100K). I never received notice of the recall or I would have taken it in to get looked at before the 100K mike cutoff. Because they said this wasn't covered in the warranty, I looked into buying another car from them. They informed me that they could give me $250 for my vehicle. Now I know volkswagen IS trying to avoid paying for this because they know they can make money.
- Electrical system · Engine · Fuel/propulsion system
Vehicle keeps misfiring. Check engine light remains on. Epc light comes on periodically after fuel pump was replaced. While driving car jerks and check engine light begins to flash. Lots of wear to tires within a few thousand miles. Breaks must be push on hard to stop. The dealership said the only…
Vehicle keeps misfiring. Check engine light remains on. Epc light comes on periodically after fuel pump was replaced. While driving car jerks and check engine light begins to flash. Lots of wear to tires within a few thousand miles. Breaks must be push on hard to stop. The dealership said the only thing that was wrong was a code for carbon buildup. Dealership would not provide code just a price of $1000. Spark plugs and coils were changed before purchasing vehicle. I'm certain the fuel pump was not changed. The vehicle uses 1/8 of a tank to warm up.
- Engine
TL* the contact owns a 2011 volkswagen cc. The contact stated that the engine would not start. There were no warning indicators illuminated. The vehicle was towed to ourisman honda of laurel (3371 laurel fort meade rd, laurel, md 20724, (301) 498-7400) where it was diagnosed that the engine needed…
TL* the contact owns a 2011 volkswagen cc. The contact stated that the engine would not start. There were no warning indicators illuminated. The vehicle was towed to ourisman honda of laurel (3371 laurel fort meade rd, laurel, md 20724, (301) 498-7400) where it was diagnosed that the engine needed to be repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.
- Engine · Steering
Bought the car used and took it to a mechanic to get it checked out. Low and behold they informed me I have a failing power steering module, rear main seal, carbon build up on the intake, as well as cracks in both front control arms. Took it to a dealer who confirmed this diagnosis and gave me a…
Bought the car used and took it to a mechanic to get it checked out. Low and behold they informed me I have a failing power steering module, rear main seal, carbon build up on the intake, as well as cracks in both front control arms. Took it to a dealer who confirmed this diagnosis and gave me a $6250 quote for the work. Car was driving fine and felt great. After taking it to the shop the check engine light was on. Car has 90K on it and was under warranty until then. All these items were neglected by the dealer.
- Power train
I put the car in reverse and the car drove forward. It has also acted as though it IS in neutral while in reverse. Every time this occurs the dash transmission light blinks. At times it stutters when accelerating from a stop and makes clicking noises when stopped. There IS approximately 80K miles on the transmission, all services have been done and has not been in any accidents. There are no recalls for this problem.
- Engine
TL* the contact owns a 2011 volkswagen cc. While driving approximately 25 mph, the vehicle began to hesitate. The vehicle was taken to dublin volkswagen (6085 scarlett court, dublin, ca 94568) where it was diagnosed that the timing chain tensioner failed and needed replacement. The same dealer…
TL* the contact owns a 2011 volkswagen cc. While driving approximately 25 mph, the vehicle began to hesitate. The vehicle was taken to dublin volkswagen (6085 scarlett court, dublin, ca 94568) where it was diagnosed that the timing chain tensioner failed and needed replacement. The same dealer repaired the vehicle in 2015, 2016, and 2017 for the same failure. The vehicle was not repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.
- Unknown or other
The rear view camera image in this car's radio (model rns-510) comes on extremely slowly. If the car has not been used for more than 30 mins, mostly likely it will take 30 seconds for the rear view camera image to show up on the screen, rendering the rear view camera mostly useless. We have many…
The rear view camera image in this car's radio (model rns-510) comes on extremely slowly. If the car has not been used for more than 30 mins, mostly likely it will take 30 seconds for the rear view camera image to show up on the screen, rendering the rear view camera mostly useless. We have many kids in our area, this IS not safe. I checked the internet, there are tons of complains from other drivers about this radio for this issue. VW IS doing nothing about it. this radio needs a firmware update to address this issue.
- Electrical system · Engine · Fuel/propulsion system
I received a recall for my fuel pump. I went and got the fuel pump replaced. Now that the fuel pump has been replaced, my car IS not starting, shaking at red lights, turning off on its own, windows coming down on its own, air not working and coming back on. I was in motion backing up and my car…
I received a recall for my fuel pump. I went and got the fuel pump replaced. Now that the fuel pump has been replaced, my car IS not starting, shaking at red lights, turning off on its own, windows coming down on its own, air not working and coming back on. I was in motion backing up and my car just turned off on its on. I am at a standstill with what am I supposed to do if the vehicle had a recall- that was supposedly replaced but made the car worse.
- Engine
After 87K my 2011 VW cc has an issue with the timing chain tension and has ruined my engine in less than 72 hours. I received a check engine light notification and immediately scheduled a service appointment, but by the time I got it into the shop, my engine was destroyed. Even though I never…
After 87K my 2011 VW cc has an issue with the timing chain tension and has ruined my engine in less than 72 hours. I received a check engine light notification and immediately scheduled a service appointment, but by the time I got it into the shop, my engine was destroyed. Even though I never received a low oil notification, I noticed the oil was low by the dip stick and therefore added a few quarts of oil. When I got to the dealership for service the engine was almost completely out of oil and my engine was damaged. The total estimate for repairs IS over $10,000 and therefore exceeds the value of the vehicle($5k).
- Engine
VW & audi timing chain tensioner defect ' class action lawsuit. Engine failed due to timing chain tensioner defect. The vehicle was stationary. Went to start VW cc and it had a delayed or slow crank. When the engine started it was vibrating like crazy. Had the car towed to the dealer and a few days…
VW & audi timing chain tensioner defect ' class action lawsuit. Engine failed due to timing chain tensioner defect. The vehicle was stationary. Went to start VW cc and it had a delayed or slow crank. When the engine started it was vibrating like crazy. Had the car towed to the dealer and a few days later was told that it was the timing had slipped due to the tensioner. I did some research and found out about the class action lawsuit. According to the information presented on carcomplaints.com several bulletins in regards to this issue where sent to the dealers service departments and of course the service manager that I am dealing with has no knowledge of such an issue and has worked at the dealership for many years and it would cost $3000 - $9000 depending on engine damage but most likely need a new engine. The information also states that this could and does happen when the vehicle IS moving which could prove to be very dangerous. this needs be investigated and the simple fact that dealers, service departments and VW call center personnel are not aware of this issue and basically deny any kind of liability IS extremely unjust.
- Engine · Fuel/propulsion system · Unknown or other
My car shut down while I was driving the car had fuel and wasn't able to register there was fuel in the car and was told it was the throttle body and that my converter went bad. It had all the signs of a fuel component problem. I am told the converter and throttle body damage can be directly from the fuel pump issues.
- Electrical system · Engine · Fuel system, gasoline
TL* the contact owns a 2011 volkswagen cc. The contact stated that the vehicle experienced a loss of electrical power for over a year while waiting to be repaired per nhtsa campaign number: 17v509000 (fuel system, gasoline). In addition, the engine warning indicator illuminated intermittently.…
TL* the contact owns a 2011 volkswagen cc. The contact stated that the vehicle experienced a loss of electrical power for over a year while waiting to be repaired per nhtsa campaign number: 17v509000 (fuel system, gasoline). In addition, the engine warning indicator illuminated intermittently. Patterson tyler volkswagen (3800 chandler hwy, tyler, tx 75702, (903) 218-6222) and hewlett volkswagen (7951 hewlett loop, georgetown, tx 78626) were contacted and confirmed that the part was unavailable. The dealers could not determine when the part would be provided to the manufacturer. The contact no longer drove the vehicle to prevent a potential failure or safety related situation. The manufacturer was notified. The failure mileage was not available. Vin tool confirms parts not available.
- Engine · Fuel system, gasoline › Fuel injection system
TL* the contact owns a 2011 volkswagen cc. While driving unknown speeds, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to eastside volkswagen (28400 chardon rd, willoughby hills, oh 44092) where it was diagnosed that the positive crankcase ventilation and…
TL* the contact owns a 2011 volkswagen cc. While driving unknown speeds, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to eastside volkswagen (28400 chardon rd, willoughby hills, oh 44092) where it was diagnosed that the positive crankcase ventilation and fuel pump module needed to be replaced. The vehicle was repaired, but the failure recurred. The following day, the check engine indicator illuminated again. The vehicle was taken back to the dealer several times, but a failure could not be diagnosed. The manufacturer was not notified of the failure. The failure mileage was 95,000.
- Fuel/propulsion system
(This complaint IS being marked for deletion; duplicate of odi # 11092333) TL* the contact owns a 2011 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the…
(This complaint IS being marked for deletion; duplicate of odi # 11092333) TL* the contact owns a 2011 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Antelope valley volkswagen in palmdale, california was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Fuel/propulsion system
TL* the contact owns a 2011 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Antelope…
TL* the contact owns a 2011 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Antelope valley volkswagen in palmdale, california was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Engine · Fuel/propulsion system
I have taken my car to VW service department 5 times since 3/23/18 for an engine light problem. First it was the throttle body, then it was the fuel system, next the intake manifold. The car IS back at the dealer because the engine light IS on again. VW of america IS not helpful at all.
- Electronic stability control (esc) · Fuel system, gasoline
TL* the contact owns a 2011 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called west houston volkswagen at 281-675-8600…
TL* the contact owns a 2011 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called west houston volkswagen at 281-675-8600 (17113 katy fwy, houston, tx 77094) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. While driving at an unspecified speed, the vehicle lost power and stalled. The vehicle was towed to the same volkswagen dealer, at the recommendation of the manufacturer, and the fuel control module was replaced. The contact was informed that the part was not the recall remedy. The failure recurred three times and the same part was replaced by the same dealer. The failure mileage was approximately 70,000. Vin tool confirms parts not available.
- Power train
Went into parking lot and cranked vehicle and selected reverse. The vehicle would not reverse. Shut vehicle off, started again, and pushed accelerator harder. The vehicle moved, but would only accelerate to about 30-40 mph. Drove car to the dealership where I purchased it. They stated that the…
Went into parking lot and cranked vehicle and selected reverse. The vehicle would not reverse. Shut vehicle off, started again, and pushed accelerator harder. The vehicle moved, but would only accelerate to about 30-40 mph. Drove car to the dealership where I purchased it. They stated that the vehicle was in safe mode. All of the drive modes were blinking. Dealer did a diagnostic test on the cc. The end result was that the transmission had failed. The cc only has 99,500 miles on it.
- Fuel/propulsion system
TL* the contact owns a 2011 volkswagen cc. While driving 20 mph, the vehicle stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to team volkswagen of hayward (25115 mission blvd, hayward, ca 94544, (510) 885-1000) where it was diagnosed that the fuel…
TL* the contact owns a 2011 volkswagen cc. While driving 20 mph, the vehicle stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to team volkswagen of hayward (25115 mission blvd, hayward, ca 94544, (510) 885-1000) where it was diagnosed that the fuel pump failed. The contact was informed that the fuel pump module needed to be relocated. The vehicle was included in nhtsa campaign number: 17v509000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.
- Air bags · Fuel/propulsion system
I received a notice that my fuel pump was being recalled for safety precautions. I immediately called my local VW dealership and they proceeded to tell me that even though this was a safety issue, the part was not yet available for the dealerships to repair. I have had issues with the car not…
I received a notice that my fuel pump was being recalled for safety precautions. I immediately called my local VW dealership and they proceeded to tell me that even though this was a safety issue, the part was not yet available for the dealerships to repair. I have had issues with the car not going when I press on the gas and then all of a sudden it goes from 5 mph-55 mph without me initiating it. This IS very scary especially considering I have no choice but to transport my precious children to and from school and work everyday in this defected vehicle.
- Fuel/propulsion system
I was driving this car with my kids in the back seat. Car stopped suddenly in the middle of the street. Moved my car with the help of others and the car restarted when I switched off and on the car.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007402Multiple Update closures: 20AH Atlas Quality Package 1, 24AE 1.8T ECM/TCM SW, 24BG Jetta Hybrid ECM SW, 24BM 2.0L Jetta MPI SW Update, 24X7 Jetta ECM SW, 24X8 CC ECM/TCM SW, 24Y4 MPI Jetta SW, 24Z5 Jetta Hybrid System SW, 27G2 Battery, 37H3 DSG SW, 37J2 TCM SW, 69V7 Atlas Quality Package 3, 87F6 Atlas Quality Package 2, 91P3 Adaptive Cruise Calibration
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253483Engine Exhaust Flap Limited Warranty Extension
- 10253439Volkswagen Carefree Maintenance Program ? Gasoline Engines (Except Routan) - REVISED
- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252932Cruise Control Inoperative, Fault B115411 ?Cruise Control Switch Short Circuit to Ground? after J527 Steering Column Control Module Replacement
- 10252922Washer Level Sensor
- 10252916Coding Information for Replacing ?AC? Suffix Radios with ?AF? Suffix Replacement Unit
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
- 10252909Equipped with RCD-510 Premium 8 Radio ? Radio Switches to Bluetooth Audio without Input
Every Volkswagen CC model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.