2013 Volkswagen CC
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2013 Volkswagen CC. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2013 Volkswagen CC. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk and remedy
Risk
If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
148 complaints7 involved a crash5 injuries
What owners report most
Latest complaints
- Air bags · Electrical system · Steering
While I was driving I notice my steering wheel making a crumbling of plastic noise when I made any kind of turn . A few days later my Airbag error lamp started to blink. I parked and restarted my engine then the airbag became solid . My dash read “Airbag Error” . I notice all my steering wheel…
While I was driving I notice my steering wheel making a crumbling of plastic noise when I made any kind of turn . A few days later my Airbag error lamp started to blink. I parked and restarted my engine then the airbag became solid . My dash read “Airbag Error” . I notice all my steering wheel buttons do not work . Came home and neither does my horn . My car has never been in accident , but I feel it’s a safety hazard . I’m basically driving mute and I’m sure my airbag will not deploy in case of accident . Also, Vw does have a recall on the Clock spring but was never completed due to not hearing back from manufacturer . That was a few years back and do not understand how recalls work , but a recall was started for a reason and NOT completed. Is that even possible? This a serious safety issue if I’m in an accident without an Airbag . Also the horn will not work in case to warn other drivers of a possible fatal hazard
- Air bags · Electrical system › Horn
The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.
- Air bags
The contact owns a 2013 Volkswagen CC. The contact stated that while operating the vehicle, the air bag warning light would remain illuminated and the horn would not operate. In addition, the cruise control was inoperable. The cause of the failure was not yet determined. The local dealer and…
The contact owns a 2013 Volkswagen CC. The contact stated that while operating the vehicle, the air bag warning light would remain illuminated and the horn would not operate. In addition, the cruise control was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V483000 (Air Bags). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 115,000.
- Air bags
TL* the contact owns a 2013 volkswagen cc. While the contact was approaching an intersection to make a left turn, another vehicle crashed into the rear passenger door of her vehicle at a speed of between 55-70 mph. The contact stated that only the steering wheel air bag deployed. None of the side…
TL* the contact owns a 2013 volkswagen cc. While the contact was approaching an intersection to make a left turn, another vehicle crashed into the rear passenger door of her vehicle at a speed of between 55-70 mph. The contact stated that only the steering wheel air bag deployed. None of the side impact air bags deployed. There were no warning indicators illuminated. The impact of the crash caused the gear shift, dashboard, and battery compartments of the contact's vehicle to crumble inward and break apart. As a result, the contact's right leg and hip were pinned down. The contact struck the windshield and suffered a dislocated knee cap, pelvis fractures in three places, four broken ribs, nine stitches to the forehead, cuts and bruises on both arms, two seizures, and a burn to the face due to the steering wheel air bag. The other driver suffered head injuries. The contact was hospitalized for five days. A police report was filed. The vehicle was towed by the contact's insurance company to their location for investigation. Findlay volkswagen (983 auto show dr, henderson, NV 89014, (702) 558-6600) was informed of the failure and advised the contact to call nhtsa. The vehicle was currently in the process of being appraised to determine if it was totaled. The manufacturer was not notified. The failure mileage was approximately 48,000.
- Air bags
TL* the contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign number: 18v148000 (air bags). The contact called heritage volkswagen of south atlanta at 678-263-3711 (located at 305 jonesboro rd, union city, ga 30291) and was informed that the parts were not…
TL* the contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign number: 18v148000 (air bags). The contact called heritage volkswagen of south atlanta at 678-263-3711 (located at 305 jonesboro rd, union city, ga 30291) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The vin was not provided.
- Electrical system
Regarding the ongoing investiagtion for failed replacement of the clock spring recall. (Nhtsa action number: ea18003). Two weeks ago, while turning into a parking spot my steering wheel made a discerning clicking sound. After returning to my car I noticed an airbag error as well as all controls on…
Regarding the ongoing investiagtion for failed replacement of the clock spring recall. (Nhtsa action number: ea18003). Two weeks ago, while turning into a parking spot my steering wheel made a discerning clicking sound. After returning to my car I noticed an airbag error as well as all controls on the steering wheel not functioning including the horn. Since then these problems have remained. I have checking my vin to see if the previous owner had the clock spring replaced for the recall but there are none. I presume that the replacement clock spring IS faulty just like the one that was replaced.
- Electrical system · Power train
While driving in rush hour traffic at 43 to 50 mph, vehicle suddenly loss ability to move while engine was still running, (like it had been switched to neutral). the engine just revved as the car came to a stop on the highway without warning. the park brake light came on and the drive indicator…
While driving in rush hour traffic at 43 to 50 mph, vehicle suddenly loss ability to move while engine was still running, (like it had been switched to neutral). the engine just revved as the car came to a stop on the highway without warning. the park brake light came on and the drive indicator light started flashing. This was a very unsafe condition while other drivers were blowing and yelling at me for blocking traffic. after sitting for about 7 to 10 minutes the vehicle was restarted and drove normally.
- Exterior lighting
Low beam lights stop working. Turn lights off and then back on, lights would work for 3 minutes. Must repeat to keep lights on. This IS both in motion and stationary.
- Exterior lighting › Brake lights
TL* the contact owns a 2013 volkswagen cc. The contact stated that the rear brake lights failed to operate when the brake pedal was depressed. The lamp warning indicator illuminated. The dealer wsa not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 45,000. The vin was not available.
- Engine
Failure of the inlet maifold found from check engine light. it has happened twice 2 years apart. one at approx.92000 and again at 111000
- Air bags
Takata inflators. I went and got my fuel pump recall completed months ago and my local dealer didn't have the parts to complete the airbag recall. They said it takes about a month or two to receive the part and it has been much longer than that and they still aren't able to complete the recall on…
Takata inflators. I went and got my fuel pump recall completed months ago and my local dealer didn't have the parts to complete the airbag recall. They said it takes about a month or two to receive the part and it has been much longer than that and they still aren't able to complete the recall on my vehicle. My airbag light has recently come on and I saw that there IS also a recall for a clock spring. I got my car checked by a mechanic and was told I would need a clock spring replacement. I notified volkswagen of this and was told my car was not apart of the recall but how can that be when the effected models are volkswagen cc 2011-2014. They are refusing to make repairs on my vehicle. I am 8 months pregnant and feel very unsafe on my commute to and from work. My local dealer IS unreliable as they are never able to complete repairs. when the airbag light came on, I was turning into a restaurant and heard a clicking sound and the light came on. My horn no longer works nor do the buttons on my steering wheel.
- Engine
Driving home on the freeway the engine started making abnormal noise (ticking). Called the dealership where I purchased the car and let them know I was bringing it in to be checked out. On the way there the engine stopped running and I pulled over and had it towed to the dealership. Several days…
Driving home on the freeway the engine started making abnormal noise (ticking). Called the dealership where I purchased the car and let them know I was bringing it in to be checked out. On the way there the engine stopped running and I pulled over and had it towed to the dealership. Several days later dealership called and told me the timing chain broke and catastrophicly destroyed the engine. Purchased the vehicle certified used with 25,578 miles. At the time of the engine failure it had 62,569 miles. The timing chain that destroyed the engine prematurely failed. I heard about a class action lawsuit settlement in new jersey for this problem and it appeared my make and model vehicle was in the group to be reimbursed for damages. With no other options I had to take money from my retirement savings and replace the engine. After about one month I received a text from the dealership saying they had bad news. apparently after replacing the engine, they started the car and in two minutes they heard an abnormal knock coming from the engine and told me that the new engine was going to need to be replaced. Now I just found out that my year vehicle 2013 cc VW IS not part of the class action lawsuit. All the exact issues I have been reading about have happened to my vehicle. Obviously this defect IS not limited to only the vehicles in the class action lawsuit. I purchased this vehicle and paid extra for it because it was certified used. I needed a very reliable commute vehicle to get to work and back home safely. After the dealership having my car for over two months, I was driving a couple days later and the car hesitated at a stop and the service engine light came on. Had it towed back to the dealership and they told me one of the fuel injectors was "acting up". Vwof a knew about this problem and should have recalled the timing chain. Now I have to give them more money!!!
- Fuel/propulsion system
TL* the contact owns a 2013 volkswagen cc. The contact stated that the vehicle failed to accelerate and the electronic power control warning indicator illuminated. The vehicle was towed to michael volkswagen (6061 n blackstone ave, fresno, ca 93710, (559) 431-7504) where it was diagnosed that the…
TL* the contact owns a 2013 volkswagen cc. The contact stated that the vehicle failed to accelerate and the electronic power control warning indicator illuminated. The vehicle was towed to michael volkswagen (6061 n blackstone ave, fresno, ca 93710, (559) 431-7504) where it was diagnosed that the fuel pump module, fuel pump, and high pressure fuel pump needed replacement. The dealer also stated that the vehicle was included in nhtsa campaign number: 17v509000 (fuel system, gasoline). The manufacturer was notified of the failure and stated that the recall only covered the fuel pump module. The failure mileage was approximately 120,000. The vin was not available.
- Electrical system · Engine
TL* the contact owns a 2013 volkswagen cc. The contact stated that while driving at 65 mph, the vehicle started to shake with the check engine and epc (electronic power control) warning lights illuminated. The contact coasted to the side of the road powered off the engine. The vehicle was restarted…
TL* the contact owns a 2013 volkswagen cc. The contact stated that while driving at 65 mph, the vehicle started to shake with the check engine and epc (electronic power control) warning lights illuminated. The contact coasted to the side of the road powered off the engine. The vehicle was restarted and the contact was able to drive the vehicle to his residence. The failure reoccurred. The vehicle was later taken to volkswagen of oakland dealer (2740 broadway, oakland, ca 94610, (866) 920-4215) where it was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.
- Air bags › Frontal › Driver clockspring/spiral cassette
TL* the contact owns a 2013 volkswagen cc. The contact took the vehicle to wyoming valley audi (126 narrows rd, larksville, pa 18651, 570-288-7411) to be serviced per an unknown recall. The technician informed the contact that the clock spring had fractured. The manufacturer was notified of the…
TL* the contact owns a 2013 volkswagen cc. The contact took the vehicle to wyoming valley audi (126 narrows rd, larksville, pa 18651, 570-288-7411) to be serviced per an unknown recall. The technician informed the contact that the clock spring had fractured. The manufacturer was notified of the failure and informed the contact that the clock spring was previously serviced per an unknown recall. The failure mileage was approximately 60,000.
- Air bags · Fuel/propulsion system
TL* takata recall. The contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign numbers: 18v148000 (air bags) and 17v509000 (fuel system, gasoline); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable…
TL* takata recall. The contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign numbers: 18v148000 (air bags) and 17v509000 (fuel system, gasoline); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called a local dealer (napleton's volkswagen of orlando, 12700 e colonial dr, orlando, fl 32826, (855) 634-9221) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Fuel/propulsion system
TL* the contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the…
TL* the contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (colonial volkswagen, 89 turnpike rd, westborough, ma 01581) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The vin was not available. The contact had not experienced a failure.
- Air bags
We had the passenger air bag replaced due to a recall, ever since the dash lights, air bag and others have been coming on, now they stay on all the time. the VW garage said it was the passenger occupant detection module. this did not happen until after we had the passenger air bag replaced.
- Air bags · Fuel/propulsion system
"Takata recall" we contacted our local volkswagen dealer over 6 months ago to get our airbag recall taken care of. to date, the problem has not been resolved or even placed on the schedule. our local dealer has blamed VW corporate the entire way. we are going on vacation july 14th-21st 2018…
"Takata recall" we contacted our local volkswagen dealer over 6 months ago to get our airbag recall taken care of. to date, the problem has not been resolved or even placed on the schedule. our local dealer has blamed VW corporate the entire way. we are going on vacation july 14th-21st 2018 and reached out to VW corporate for help in the way of a loaner vehicle. after an hour and a half on hold, they have not come up with any suitable options. they are refusing a rental car and can not guarantee that our car will be fixed before we leave. we do not feel safe in this car and we've been driving it daily because we have no other choice. our children will be in this card during vacation and VW doesn't seem to care.
- Unknown or other · Vehicle speed control · Wheels
Something in the front left when I get speed over 55 miles
- Exterior lighting
Automatic headlight failure; apparently the motor in the headlight fails leaving the lights in inappropriate position for night driving; dealer has the crux of the problem but seems like an unusual failure, especially if it occurs while driving at night; now the headlight IS in a fixed position which may not be straight; it occurred spontenously when the care turned on
- Fuel system, gasoline
TL* the contact owns a 2013 volkswagen cc. While driving 5-10 mph in traffic, the vehicle stalled. The contact was unaware if any warning indicators weree illuminated. The contact was able to restart the vehicle. The contact received notification of nhtsa campaign number: 17v509000 (fuel system…
TL* the contact owns a 2013 volkswagen cc. While driving 5-10 mph in traffic, the vehicle stalled. The contact was unaware if any warning indicators weree illuminated. The contact was able to restart the vehicle. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (momentum volkswagen of clear lake, 15100 gulf fwy, houston, tx 77034, (281)-848-5600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacture was made aware of the failure. The failure mileage was approximately 70,100. Vin tool confirms parts not available.
- Service brakes · Vehicle speed control
One time in the highway speed may be 80 miles some body front me try to stop quickly and when I try to used the break doesn't help me, no break and I get left route in the shoulder because I haven't break system
- Fuel system, gasoline
TL* the contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* the contact owns a 2013 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (leith volkswagen of raleigh, 4005 capital hills dr., raleigh, nc 27616) and was informed that the parts were not available. The contact was referred to the manufacturer. The manufacturer was notified and opened case number: 10280614. The contact was then referred to nhtsa. The contact had not experienced a failure. Vin tool confirms parts not available.
- Fuel/propulsion system
Vehicle recall has been pending remedy since 08/16/2017, in which my car loses power while in motion and stalls. Going on approximately 8months with still no solution, this IS very serious and dangerous. Being that car cuts off randomly at any given time at any speed whether I'm in traffic on the…
Vehicle recall has been pending remedy since 08/16/2017, in which my car loses power while in motion and stalls. Going on approximately 8months with still no solution, this IS very serious and dangerous. Being that car cuts off randomly at any given time at any speed whether I'm in traffic on the highway or at a stop light. No follow ups or updates have been given on the remedy which has served as a major inconvenience to myself and many others as volkswagen consumers. can someone please advise and look into a possible remedy immediately to avoid any future auto accidents, injuries and/or potential deaths for operating my vehicle.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007402Multiple Update closures: 20AH Atlas Quality Package 1, 24AE 1.8T ECM/TCM SW, 24BG Jetta Hybrid ECM SW, 24BM 2.0L Jetta MPI SW Update, 24X7 Jetta ECM SW, 24X8 CC ECM/TCM SW, 24Y4 MPI Jetta SW, 24Z5 Jetta Hybrid System SW, 27G2 Battery, 37H3 DSG SW, 37J2 TCM SW, 69V7 Atlas Quality Package 3, 87F6 Atlas Quality Package 2, 91P3 Adaptive Cruise Calibration
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253197Update Programming RCD-510 Radio (Premium 8)
- 10253191RNS 315 Navigation Radio Software Update for Locking, Rebooting, Switches Off at Random
- 10253185DVD Customer Mailing
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252932Cruise Control Inoperative, Fault B115411 ?Cruise Control Switch Short Circuit to Ground? after J527 Steering Column Control Module Replacement
- 10252922Washer Level Sensor
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
Every Volkswagen CC model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.