2017 Volkswagen CC
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volkswagen › CC › 2017
These records cover every 2017 Volkswagen CC. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2017 Volkswagen CC. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such…
Risk and remedy
Risk
Vehicles that do not meet all regulatory requirements may have an increased risk of injury, crash, or fire.
Remedy
Volkswagen will repurchase the vehicles. Owner notification letters were mailed May 20, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01F1.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety…
Risk and remedy
Risk
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Remedy
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Owner complaints
4 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Electrical system · Power train · Vehicle speed control
The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has…
The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop
- Air bags
TL* the contact owned a 2017 volkswagen cc. The contact stated while driving 30-35 mph in the rain, they crashed into the rear of an unknown vehicle. The contact struck his head on the front windshield. There were no warning lights illuminated. The air bags did not deploy. The contact sustained…
TL* the contact owned a 2017 volkswagen cc. The contact stated while driving 30-35 mph in the rain, they crashed into the rear of an unknown vehicle. The contact struck his head on the front windshield. There were no warning lights illuminated. The air bags did not deploy. The contact sustained injuries to his head and arms medical attention was provided. The vehicle was towed to an independent lot. a police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. the contact stated the failure was similar to nhtsa campaign number: 19v014000 (air bags). the manufacturer was not contacted. The failure mileage was 28,000.
- Electrical system · Unknown or other
This IS a 2017 with 45,000 miles and the radio IS defective in that it changes channels by itself and the voice command function does not work. The navigation does not work either. It IS distracting when driving to have the channels change non stop. VW advised it would cost $1,000 to replace. Due…
This IS a 2017 with 45,000 miles and the radio IS defective in that it changes channels by itself and the voice command function does not work. The navigation does not work either. It IS distracting when driving to have the channels change non stop. VW advised it would cost $1,000 to replace. Due to mileage the car IS no longer under warranty. A radio should not need to be replaced so soon. In addition, the headliner inside the car IS coming down. That IS something that should happen to a much older car, not a 3 year old car. VW not taking responsibility.
- Electrical system
Vehicle was parked, returned to vehicle and headlights were on, instrument panel lights were on, as well as airbag lights, brake lights, and e-brake light was blinking. The vehicle was unresponsive to the remote and I was unable to get inside the vehicle. It was towed to the dealership at which…
Vehicle was parked, returned to vehicle and headlights were on, instrument panel lights were on, as well as airbag lights, brake lights, and e-brake light was blinking. The vehicle was unresponsive to the remote and I was unable to get inside the vehicle. It was towed to the dealership at which point they kept it for 5 days to attempt to replicate and resolve. They engaged their technical teams and could not determine the issue after 5 days. They've requested that I pickup the vehicle and advised if it happens again to bring it back. My concern IS that this IS an undiagnosed electrical/computer issue that could pose a safety issue if it happens while driving, particularly on the freeway at a high rate of speed. I simply want to ensure you're made aware of the issue and potential risk should this be something beyond just my vehicle. I also have videos of the issue as it was occurring that you are welcome to request from me. The dealership was also given access to the videos.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11005811Closure of the campaign.
- 11002875Engine oil quality standards
- 11001522These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 11001508Engine oil quality standards
- 11001503Forigen objects inside seat belt buckle
- 11001494These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the Class Action Settlement
- 10253481Carefree Maintenance and VW Care Maintenance Plans Interim AdBlue Refills -? Diesel Engines Model Year 2015 and Newer
- 10253477Volkswagen Carefree Maintenance Program ? Diesel Engines Model Year 2015 and Newer
- 10253474This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- 10253262VW Engine oil quality standards
- 10253192Infotainment Worksheet (U.S. Only)
- 10250798VW Engine oil quality standards
- 10249418VW Engine oil quality standards
- 10249414A/C Compressor leak diagnosis
- 10249138Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
- 10249136Addressing Cybersecurity or Vehicle Hack concerns
- 10245617Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
- 10245607VW Engine oil quality standards
- 102445913G Sunset Update
- 10244545VW Engine oil quality standards
- 10243299VW Engine oil quality standards
Every Volkswagen CC model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.