2015 Volkswagen CC
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2015 Volkswagen CC. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2015 Volkswagen CC. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Risk and remedy
Risk
Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk and remedy
Risk
If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Owner complaints
30 complaints
What owners report most
Latest complaints
- Service brakes
2015 Volkswagen cc I was told that the ABS module has gone bad. Some of theses vehicles are on recall, mine is not. I was also told by the dealer that there is a national backorder on this part. I’m not sure what I can do at this point.
- Fuel system, gasoline
The contact owns a 2015 Volkswagen CC. The contact stated while stopped at a traffic signal, the signal changed to green and the contact depressed the accelerator pedal; however, the vehicle stalled. The contact attempted to restart the vehicle, but the vehicle failed to start. The contact stated…
The contact owns a 2015 Volkswagen CC. The contact stated while stopped at a traffic signal, the signal changed to green and the contact depressed the accelerator pedal; however, the vehicle stalled. The contact attempted to restart the vehicle, but the vehicle failed to start. The contact stated that numerous warning lights were illuminated on the instrument panel while attempting to start the vehicle. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the fuel pump had failed and needed to be replaced. The vehicle was not repaired. The mechanic informed the contact of NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline). The manufacturer was not informed of the failure. The failure mileage was approximately 105,000.
- Engine · Fuel/propulsion system
Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank… recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is…
Started having problems with the fuel tank at around 65,000 I had an extended warranty on the vehicle and around 80,000 they replaced the entire fuel tank… recently, I started smelling gas very strongly inside my vehicle and took it to a honest mechanic who was able to find the fuel pump which is located behind the backseats he told me the pump is sweating and there’s a puddle of gas in it and that’s why I have the strong smear smell of gas in my vehicle. He says that it’s not even safe for me to drive the vehicle at this time and at this time, I’m trying to buy another car because I have to keep the windows down, so I don’t pass out from the smell of gas … I called Appleton Volkswagen of Sanford as they switched out the whole fuel tank at 80,000. The vehicle has about 190,000 now … there was just a recall put out for the fuel pump for certain Volkswagen year 2015 and above, but the CC is not on this.? I I feel like it should be in the recall because my car is very unsafe to drive and I’m scared that I’m gonna blow up a fire of flames right now just driving it to the repair they’re not because this is very unsafe ……
- Back over prevention · Exterior lighting · Exterior lighting › Turn signal
The contact owns a 2015 Volkswagen CC. The contact stated that while operating the vehicle, the back over prevention camera failed to display an image. Additionally, the brake lights and turn signals failed to operate as needed, and the electronic trunk latch was inoperable. Upon inspection, the…
The contact owns a 2015 Volkswagen CC. The contact stated that while operating the vehicle, the back over prevention camera failed to display an image. Additionally, the brake lights and turn signals failed to operate as needed, and the electronic trunk latch was inoperable. Upon inspection, the contact discovered that the trunk wiring harness was damaged from wire fatigue, caused by the opening, and closing of the trunk lid. The contact replaced the wiring harness. The electronic trunk latch mechanism was not replaced. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 60,000.
- Steering
Clock Spring Failure. Should have been included in recall (2015 CC), but told my specific vehicle isn't by VW. Caused airbags to not work and multiple other fault codes.
- Air bags · Forward collision avoidance › Adaptive cruise control
My Cruise Control unit will not engage. And I have (6) six warning lamps showing every time I operate the car. With these lamps showing on the info system screen, the cruise control Will not engage! I asked the dealership about it. And was told that the wheel bearing unit has moved away from where…
My Cruise Control unit will not engage. And I have (6) six warning lamps showing every time I operate the car. With these lamps showing on the info system screen, the cruise control Will not engage! I asked the dealership about it. And was told that the wheel bearing unit has moved away from where it is bolted on. And now it is touching the Air Bag control module. That's why I've got six lamps showing up on the center info screen, every time I operate the car. And on another incident. I was traveling on the interstate and their was some water that had collected in a dip between hills. And when I traveled through it, the force of the water flowing into the engine department, knocked the cruise control OFF. Disengaged it. I'm am available for inspection of said vehicle. Oh yes, this happened once before, but all of a sudden all the warnings lamps turned off. But I'm not so lucky now. It doesn't seem to affect the Air Bags any, But I could be Wrong! The dealer explained what has happened within the components of my problem. But, since I wasn't forth coming to pay them to check or repair it, nothing got done. And it has been going on for about 6 - 8 months.
- Air bags › Frontal › Driver clockspring/spiral cassette
The clock spring on this vehicle is defective. Airbag light is on, all steering wheel buttons/controls no longer work and the horn no longer works. Online research shows this to be a known issue for this model year and beyond. Additionally, there was a recall for this exact problem for the…
The clock spring on this vehicle is defective. Airbag light is on, all steering wheel buttons/controls no longer work and the horn no longer works. Online research shows this to be a known issue for this model year and beyond. Additionally, there was a recall for this exact problem for the previous model year. Further research found the following NHTSA document https://static.nhtsa.gov/odi/tsbs/2018/MC-10149942-9999.pdf as a limited warranty extension that includes this model year. However, dealer service and Volkswagen customer service have no knowledge of this limited warranty update and or that this vehicle VIN is not included. This has now made this vehicle UNSAFE to drive without working air bags.
- Structure › Body
Interior head liner cloth fell down and separated from the roof causing visibility problems. first car I ever had that did this.
- Back over prevention › Sensing system › Camera
Rearview Video Systems does not work. More commonly known as backup cameras, this technology helps the driver see behind the vehicle to avoid backing over people when moving in reverse. from long running forums it seem to be a long running problem. Customer take there cars in only to find the dealers can't fix them.
- Engine · Power train
Dealer states forward clutch and dual mass flywheel needs replacement based on diagnosis and mechanic experience as they cannot "check" these parts. They also state I need to replace injectors and have a "manual decarbon" procedure due to the direct injection system creating carbon deposits. These…
Dealer states forward clutch and dual mass flywheel needs replacement based on diagnosis and mechanic experience as they cannot "check" these parts. They also state I need to replace injectors and have a "manual decarbon" procedure due to the direct injection system creating carbon deposits. These are apparently well known issue with this and similar VW models. The car has <100,000 miles and IS 5 years old. These are not maintenance items per SE and fall under the category of defective components/systems. VW has extended the warranty on these transmissions for previous model years for many models but not on this one yet. Internet searches reveal many complaints of the same problems. The cost for repairs IS $5,600.
- Air bags · Electrical system · Electronic stability control (esc)
As I was making a u-turn I could hear a noice from my steeling wheel and immediately the airbag light came on and read "error: airbag". I couldn't help but panic thinking of all the possibilities that can happen. I noticed the buttons on the steering wheel weren't working and later realizing my…
As I was making a u-turn I could hear a noice from my steeling wheel and immediately the airbag light came on and read "error: airbag". I couldn't help but panic thinking of all the possibilities that can happen. I noticed the buttons on the steering wheel weren't working and later realizing my horn didnt work either. I called the nearest dealership and they automatically wanted to charge me for a diagnosis. They insisted that they had already worked on an airbag recall (69Y5) my car had and that the diagnosis found "numerous codes." one of them was code vag00588 -driver airbag igniter upper limit exceeded telling me they need to install a new steeling wheel clock spring. Debris like fibers and hairs interfered with the wires causing the wires to break internally and resulting in a loss of electrical connection to the drivers frontal airbag. Meaning it will prevent the airbag from deploying in the event of a crash. they quoted me a price of $971.77 for repairs plus the $160.00 for the diagnosis. I was furious and refused to spend more money on repairs. I have always taken care of everything my car needs. I've spent so much money on it already. But this IS where I draw the line, I'm not spending another grand+ on it when this IS clearly a manufacturing defect. I am a commuter. I commute long distances to and from work everyday, so having a faulty airbag, non responding horn or steering wheel controls IS extremely scary. interestingly, VW recalled certain 2010-2014 vehicles with exactly the same issue. Recall code:69l2 volkswagen needs to take responsibility, recall 2015 VW cc and correct this defect free of charge. This IS a safety issue that needs to be addressed without delay. I rely on this car everyday so this issue gets me more and more upset each and everyday.
- Air bags · Electrical system
I started to hear a weird noise when turning. A couple of days later the airbag light came on and the horn and buttons on the steering wheel stopped working. It's very dangerous to drive without a horn and it's scary to know that your airbag won't deploy in a crash. This happened at 50,000 miles.
- Electrical system · Unknown or other · Visibility/wiper
Hello, just reporting that my backup camera suddenly stopped working yesterday. it says, backup camera unavailable right now. I really depend on that thing wen backing up!
- Air bags · Engine
My vehicle was stationary and turned off. I went to get in the car start it and leave however when I tried to start the car it immediately started to ding over and over with the a message "error: driver airbag". It also would not let the car start. I had the battery tested its fine and the starter…
My vehicle was stationary and turned off. I went to get in the car start it and leave however when I tried to start the car it immediately started to ding over and over with the a message "error: driver airbag". It also would not let the car start. I had the battery tested its fine and the starter isn't even 6 months old nor the alternator. All the electronics in the car turn on lights, radio, windows up and down, etc. It says to start put my foot on the brake as well which I obviously did and it still says the same error message. It happened 2 times 1ST on 12/31/2019 but then started out of nowhere and worked fine for a few days and then happened again 1/04/20, however this time the problem persists.
- Fuel/propulsion system
TL* the contact owns a 2015 volkswagen cc. While driving various speeds, the vehicle suddenly shut off and was able to restart. The vehicle was towed to an independent mechanic who diagnosed that the fuel pressure sensor was faulty. The sensor was replaced, but the failure recurred. The vehicle was…
TL* the contact owns a 2015 volkswagen cc. While driving various speeds, the vehicle suddenly shut off and was able to restart. The vehicle was towed to an independent mechanic who diagnosed that the fuel pressure sensor was faulty. The sensor was replaced, but the failure recurred. The vehicle was towed to flow volkswagen (5601 roanne way, greensboro, nc 21409) where it was diagnosed that the fuel pump fuse was faulty. The fuse was replaced and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 38,000.
- Air bags · Steering
The car had an air bag recall fixed and a few weeks later the air bag light came on and the horn won't work. now the dealership wants the customer to pay for repairs stating that it IS the clock spring that IS broken. this problem IS a direct result of the air bag repair.
- Electrical system · Fuel system, gasoline
2015 volkswagen cc sport. Consumer writes in regard to volkswagen safety recall 20AE- fuel pump control module. *As *tr
- Visibility › Sun/moon roof assembly
TL* the contact owns a 2015 volkswagen cc. The contact stated that the glass panel between the windscreen and the sun roof was cracked. The manufacturer was contacted and stated that they could not assist. The contact was referred to nhtsa to file a complaint. Hudson valley volkswagen (1148 u.s.…
TL* the contact owns a 2015 volkswagen cc. The contact stated that the glass panel between the windscreen and the sun roof was cracked. The manufacturer was contacted and stated that they could not assist. The contact was referred to nhtsa to file a complaint. Hudson valley volkswagen (1148 u.s. 9, wappingers falls, ny 12590, (845) 250-3875) stated that there was no recall or warranty and could not assist; although, the vehicle was just purchased from them a week earlier. The vehicle was not diagnosed or repaired. The failure mileage was 31,000.
- Exterior lighting
Failed state safety inspection: 'fog lights remain on once hi-beam lights are activated.' my wife purchased a brand new 2015 volkswagen cc from atlanta georgia volkswagen dealership. She moved from ga to md in april 2018. therefore, she had to have the car md safety inspected. the car failed…
Failed state safety inspection: 'fog lights remain on once hi-beam lights are activated.' my wife purchased a brand new 2015 volkswagen cc from atlanta georgia volkswagen dealership. She moved from ga to md in april 2018. therefore, she had to have the car md safety inspected. the car failed because the fog lights remained on once the hi-beam lights were activated. Md state laws requires the fog lights to automatically shut off when the hi-beams are on. this car has never been in accident nor service by anyone other than volkswagen. I took the car to local volkswagen (pohanka) and they ran diagnostic. unfortunately, the volkswagen mechanic identified the vehicle as being coded incorrectly with (german specification) verses us specifications. pohanka service manager contacted volkswagen directly and they charged me $125 to fix. I have a major issue with this payment but need to pass the md inspection. the car was purchased brand new from a 'atlanta, georgia volkswagen dealership in the united states' and big volkswagen would not honor fixing this safety issue. the car has $43K miles and was originally registered in ga. volkswagen mentioned the car IS pass its warranty. I don't argue that point but they sold a vehicle that didn't not and would not have passed any state safety inspection that requires fog lights to automatically turn off when activity the hi-beams. so, since they know it's a problem and only. according to the mechanic after talking with big volkswagen, this has been a known but refuse to issue a recall because enough people are complaining. I am highly upset that I had to spend $125 to fix a safety issue for a brand new car. it's not going to be an issue until someone IS injured. who else do I need address my issues with about this safety issue? please advise.
- Fuel/propulsion system
This concerns recall, 17v509, for my 2015 VW cc. it has almost been a years since the recall was issued but still there IS no fix in sight. the recall states that the problem could leave me stranded at best and cause a wreck at worst. I have avoided driving the car since last august and I sure…
This concerns recall, 17v509, for my 2015 VW cc. it has almost been a years since the recall was issued but still there IS no fix in sight. the recall states that the problem could leave me stranded at best and cause a wreck at worst. I have avoided driving the car since last august and I sure hate paying for something I am afraid to drive. such a long wait for such a seemingly simple fix IS ridiculous. maybe VW should be forced to supply us with rental cars until the fix IS ready.
- Fuel/propulsion system
On oct 1, 2017 received a recall notice from VW. Recall 20AE fuel pump control module. Nhtsa 17v509. Today IS april 10, 2018 & VW advises they do not have the parts to fix this recall. In the meantime because of this issue my battery continues to drain and I have already replaced 2 batteries since I have owned the car. Also I want to be reimbursed for my last battery purchase. Can u help?
- Fuel/propulsion system
TL* the contact owns a 2015 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to remedy the vehicle was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* the contact owns a 2015 volkswagen cc. The contact received notification of nhtsa campaign number: 17v509000 (fuel system, gasoline); however, the part to remedy the vehicle was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Owens murphy volkswagen (25 colonel glenn plaza drive c, little rock, ar 72210, (501) 508-2281) confirmed that the part was not yet available. The manufacturer was contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
- Unknown or other
We purchased the cc in april of 2016, and we have had to take the car in twice for the clock spring which in located in the steering wheel this causies the horn to malfunction and not work. I'm not sure what happened when this occurred the first time but the second time this occurred I was leaving…
We purchased the cc in april of 2016, and we have had to take the car in twice for the clock spring which in located in the steering wheel this causies the horn to malfunction and not work. I'm not sure what happened when this occurred the first time but the second time this occurred I was leaving home and started the vehicle and when I turned the wheel it made a weird noise(i was backing out of the garage) I knew immediately what was wrong because this happened previous and I checked the horn and it was no longer working.
- Air bags · Fuel/propulsion system
There could be an interruption in electrical power to the fuel pump control module. This could result in the fuel pump running continuously, resulting in a drained battery and/or a no start condition, or cause a loss of motive power while the vehicle IS in motion, which could increase the risk of a crash causing injury and/or damage to property. in addition to takata recall
- Electrical system · Electronic stability control (esc) · Fuel/propulsion system
Manufacturing recall # 20AE nhtsa recall # 17v509 onterruption of power to the fuel pump control module may cause loss of power while in motion that could increase crash causing injury/damage recall fix still not available from mfr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253481Carefree Maintenance and VW Care Maintenance Plans Interim AdBlue Refills -? Diesel Engines Model Year 2015 and Newer
- 10253477Volkswagen Carefree Maintenance Program ? Diesel Engines Model Year 2015 and Newer
- 10253474This communication contains important information and SAGA claim entry requirements for the Volkswagen Carefree Maintenance Program for all Model Year 2015 and newer VW models with Gasoline Engines.
- 10253473Volkswagen Care Scheduled Maintenance Interval Time or Mileage Guidelines
- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
- 10253201Car-Net? Operating Control Unit (OCU/J949) Service Guidelines & General Information
- 10253198Infotainment Worksheet (U.S. Only)
- 10253192Infotainment Worksheet (U.S. Only)
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252208AC Compressor Replacement, Refrigerant Circuit Flushing Requirement
- 10250798VW Engine oil quality standards
- 10250695Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI Clean Diesel Engine Vehicles Registered in the State of Minnesota Only (US Dealers
- 10250694Roadside Assistance, and Carefree Maintenance
- 10249418VW Engine oil quality standards
- 10249414A/C Compressor leak diagnosis
- 10249138Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
- 10249136Addressing Cybersecurity or Vehicle Hack concerns
- 10245617Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
Every Volkswagen CC model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.