Recalls › 21V055000

NHTSA recall 21V055000

Electrical system › Software

Mercedes-Benz Metris and 4 more

Reported Feb 5, 202184,345 vehicles affectedDaimler Vans USA, LLCMaker’s number VSXHERMPOS

The defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

The risk

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

The remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Official recall at NHTSA ↗

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Vehicles in this recall

Mercedes-Benz Metris
20162017201820192020
Mercedes-Benz Sprinter 1500
20192020
Mercedes-Benz Sprinter 2500
20192020
Mercedes-Benz Sprinter 3500
20192020
Mercedes-Benz Sprinter 4500
20192020

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.