2019 Mercedes-Benz Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 2500 › 2019
These records cover every 2019 Mercedes-Benz Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
42 recalls name the 2019 Mercedes-Benz Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk and remedy
Risk
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk and remedy
Risk
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk and remedy
Risk
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk and remedy
Risk
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk and remedy
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Risk and remedy
Risk
Unintentional vehicle movement can increase the risk of a crash.
Remedy
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk and remedy
Risk
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of…
Risk and remedy
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Risk and remedy
Risk
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Risk and remedy
Risk
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number…
Risk and remedy
Risk
In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Remedy
DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual…
Risk and remedy
Risk
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk and remedy
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
Risk and remedy
Risk
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.
Risk and remedy
Risk
In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.
Remedy
DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHAUBE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
Risk and remedy
Risk
If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
Remedy
DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Risk and remedy
Risk
A fuel leak can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Risk and remedy
Risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Risk and remedy
Risk
Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRADVER.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
Risk and remedy
Risk
With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
Risk and remedy
Risk
Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
Risk and remedy
Risk
A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
Risk and remedy
Risk
If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Risk and remedy
Risk
If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.
Risk and remedy
Risk
If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AGROHR.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.
Risk and remedy
Risk
An exhaust gas leak in the engine compartment increases the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIND.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Risk and remedy
Risk
If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station…
Risk and remedy
Risk
A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Risk and remedy
Risk
In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
Remedy
DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk and remedy
Risk
If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy
DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk and remedy
Risk
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk and remedy
Risk
An inactive airbag system can increase the risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Risk and remedy
Risk
A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.
Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.
Risk and remedy
Risk
Reduced taillight visibility increases the risk of a crash.
Remedy
MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Risk and remedy
Risk
In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.
Risk and remedy
Risk
Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FERNLI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.
Risk and remedy
Risk
Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.
Remedy
DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEDSENS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk and remedy
Risk
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Owner complaints
68 complaints8 involved a crash4 involved a fire4 injuries
What owners report most
Latest complaints
- Electrical system
“My 2019 Mercedes-Benz Sprinter was subject to NHTSA Recall 23V-100 / Mercedes campaign 2023040008 (tel:2023040008) involving the interior blower fuse circuit and risk of overheating/fire. Mercedes performed the recall remedy by relocating/replacing the blower fuse circuit. Approximately two years…
“My 2019 Mercedes-Benz Sprinter was subject to NHTSA Recall 23V-100 / Mercedes campaign 2023040008 (tel:2023040008) involving the interior blower fuse circuit and risk of overheating/fire. Mercedes performed the recall remedy by relocating/replacing the blower fuse circuit. Approximately two years later, the relocated fuse connection overheated and burned, damaging the fuse terminal and fuse box. The dealer has confirmed the affected circuit/part is defective and the fuse box now requires replacement. Mercedes has offered only partial goodwill assistance rather than full coverage. I am concerned the recall remedy did not effectively correct the original safety defect and that the vehicle could be at risk of another overheating event or fire.”
- Power train
While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue
- Engine
My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.
- Seat belts › Front › Buckle assembly
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.
- Steering
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and determined that the power steering pump needed to be flushed and refilled. The contact was informed that metal shavings were found in the power steering pump. The vehicle was in the process of being repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V241000 (Steering); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 22,000.
- Electrical system · Visibility/wiper
When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these…
When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinter vans. Apparently the actuator servo motor that controls the heater flap can get stuck at limit positions and fail. This explains why my heater is stuck on cold. Also mentioned in forum, there is also a manufacturer software update that prevents this issue by keeping the actuator servo motor from moving to the very last position (cold or hot). This simple preventive fix was never offered to us during our warranty period. Some forum users went further with a modification to servo motor shaft - apparently this fixed the undesirable flexing on heater flap. Now that the servo motor has failed and I no longer have any heat, I do recognize that there were warning signs. I now recall there were occasional instances where my temperature select did not have any effect until I drove the temperature all the way up or down. I believe this was the servo motor getting stuck briefly but it became unstuck before it completely failed. I feel this can be a grave safety issue because of individual circumstance. Most times it may be an annoyance. But in certain conditions (as I experienced) it will be a significant impediment to driver visibility. It also exposed me to roadside risk when I stopped to wipe inside of windshield.
- Engine
The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.
- Forward collision avoidance › Adaptive cruise control · Vehicle speed control › Cruise control
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control was activated, but the option failed to appear on the screen. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was 8,149.
- Vehicle speed control
Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.
- Lane departure › Assist · Lane departure › Warning
The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway…
The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway into the other lane during just moderate winds. I am a professional driver, having pulled double 45' tractor trailers and am very skilled in my driving. This crosswind assist feature is DANGEROUS, and I can barely retain control when it kicks in. It applies the brakes on the side that is getting pushed by the wind and tries to correct the steering all at the same time. It is way too abrupt. The tendency of the driver at that point may be to correct this as it is happening. If this was on icy roads the results would be catastrophic. It is hazardous even on dry roads. This is not a feature that Mercedes allows to be disabled. How can NHTSA allow this hazardous feature to not be included in a recall? I am scared for my safety and for that of my family. I have discussed this with the dealership with no affirmation that there is a problem. I am putting this in your hands with a Certified letter to go out to both your Executive Director Jack Danielson as well as Mercedes US CEO, Dimitris Psillakis requesting action for all Sprinter van owners that have this Crosswind Assist feature. Thank you.
- Air bags · Seat belts
Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of…
Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileage. I called Mercedes USA and now they say it is not covered because we are past mileage limit and because we are past 3 years and don't have an extended warranty, they won't cover repair. Others have had this issue too listed on Sprinter-Forum where they have diagnosed it's from a cheap connector on the seats and unplugging the harness, adding dielectric grease, reset light, replace seatbelt solves the problem. This fix takes 30 minutes and they charge over $800 to repair. This seatbelt is original to the vehicle and if it's malfunctioning, this is a safety issue that should be addressed and covered for replacement or reimbursement if repairs have already been made. Some have noted that the shape of the seatbelt connector connection is causing this issue. Please keep me informed of progress with this. We will be paying $800 to fix this issue.
- Electrical system › Instrument cluster/panel
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the instrument panel failed to display warning features as needed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 91,000.
- Tires
Tire size: 245/75 R16 LT 120/116Q Tire: Kumho Crugen HT51 I was driving on [XXX] and had only been driving about 30 minutes. I heard a sound and could see rubber from rear passenger side tire separating from the tire. I assumed I had a flat tire and immediately pulled over to the right shoulder of…
Tire size: 245/75 R16 LT 120/116Q Tire: Kumho Crugen HT51 I was driving on [XXX] and had only been driving about 30 minutes. I heard a sound and could see rubber from rear passenger side tire separating from the tire. I assumed I had a flat tire and immediately pulled over to the right shoulder of highway. When I stepped out I was surprised to see a lot of damage due to the tire tread separating and thrashing around on rear passenger side of vehicle. A small section of the rear corner bumper that included a small door panel to get to propane tank was completely gone. There was a jagged hole in another section of bumper as well. A small section of the body panel had been torn off and was laying by tire. Also, tire tread had damaged side of RV with black rubber markings and scratches. There are some small dents too. The tire was NOT flat, but the tread was almost entirely gone leaving the tire without any rubber tread. This is a 2020 Mercedes Benz Airstream Interstate 19. So this is an RV Camper Van. Had this been the front tire, I believe it would’ve resulted in an accident or injury. Vehicle & tires were inspected by Mercedes Dealership just last June 2023. I’m very concerned that the remaining tires will have the tire tread separate as well. These are the factory tires that were on my vehicle when purchased new. I purchased this vehicle with only 17,500 miles. Vehicle only has 27,473 miles on it now and has only been driven on streets or highways. Tires do NOT show any signs of cracking or dry rotting. I drive vehicle often for weekend trips. So it hasn’t set for any lengthy amount of time to cause damage to tires. I believe these tires are defective and that’s why the tread separated with tires only having about 27,500 miles on them. I believe these tires are rated for 70,000 miles. I’m hoping for an investigation into these tires as I strongly believe they are defective. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the…
Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the passenger cabin through the cabin air intake drain valve because it is in the engine compartment. I realized that this is pouring carbon monoxide into the cabin ventilation system.
- Electronic stability control (esc) · Service brakes
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
- Power train
My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop. Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the…
My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop. Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the wet/corroded connector out AND I was lucky enough it worked was I not left in a potentially life threatening situation. The weather was below freezing and this situation could have ended up requiring rescue, or worse. The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
- Unknown or other
The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when…
The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when we’ve had the van serviced or in for repairs. Once it was put back together by our local Mercedes dealership. The second time, we were informed that we would need to pay over $300+ to repair the lock, even though the van is still under the three-year bumper-to-bumper warranty and has approximately 12,000 miles on it. We were also told to not use the locking mechanism to lock/unlock the door from the inside, as it’s not really designed for such usage. And since it had been broken by such usage, repairs would not be covered under the warranty. Anyone looking at the locking mechanism would find it reasonable to think that the locking mechanism should be able to be used to unlock the door from the inside. Furthermore, the fact that the door cannot be easily unlocked from the inside provides a significant safety concern should passengers need to quickly exit the van for any reason. Finally, the ease of breaking the locking mechanism, without any unreasonable force used, is an insult to the Mercedes brand and certainly not up to par with the quality of the vehicle we thought we were purchasing. And we found it additionally disappointing for the dealership to then inform us that Mercedes would not honor these repairs under our bumper-to-bumper warranty period and to attempt to charge us for this diagnosis. Please investigate.
- Electrical system · Visibility
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a…
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Unknown or other
A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the entire van burned
- Service brakes, hydraulic › Foundation components › Disc › Caliper
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer determined that the rear driver's side brake caliper was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 47,000. The VIN was unavailable.
- Forward collision avoidance › Adaptive cruise control
The adaptive distance assist system shuts down if no vehicle is sensed for approximately 1.5 hours. The system typically will not re-engage until the vehicle is restarted with an object in front of the vehicle enabling the system to self confirm that the sensors are functioning properly. This is a…
The adaptive distance assist system shuts down if no vehicle is sensed for approximately 1.5 hours. The system typically will not re-engage until the vehicle is restarted with an object in front of the vehicle enabling the system to self confirm that the sensors are functioning properly. This is a defect as the system should never turn off due to lack of vehicle detection. A typical drive across west Texas or SW New Mexico makes this happen all the time.
- Power train
When switching gears from park into drive or reverse. There is a large knock coming from the Differential area. The knock was getting louder, and the vehicle did not drive as smooth kept getting worse with time. I took it to differential specialist. He diagnosed the problem as loose axle shafts and replace left and right side costing me close to $3000.
- Engine
In normal driving, the EGR valve becomes clogged with black soot, and the valve becomes jammed. The first symptom is a hesitation at approximately 1800 RPM, resulting in unpredictable forward motion. Within several hundred miles, this second symptom occurs, the engine will not operate above 2500…
In normal driving, the EGR valve becomes clogged with black soot, and the valve becomes jammed. The first symptom is a hesitation at approximately 1800 RPM, resulting in unpredictable forward motion. Within several hundred miles, this second symptom occurs, the engine will not operate above 2500 rpm, and vehicle acceleration and power is greatly reduced. Maximum speed is approximately 50 mph. No warning lights are illuminated. No warning messages appear. Cleaning the EGR valve fixes both symptoms. Has happened twice in 50,000 miles.
- Steering
Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself…
Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe myself and poke chopstick inside to see it dry. I looked down at the hoses and one of them was off the position where it must sit. I reached by hand I find this hose oiled on the bottom and completely loose (I can pull it out by hand, while it secured by clamp). What surprised me even more, I found second “fix solution” clamp mounted by someone not qualified to work as MB Technician.
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise control failed twice during a 900 mile road trip. Once the sensor literally fell out of it's bracket leaving the system non working and putting my family at risk. Second time it failed…
The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise control failed twice during a 900 mile road trip. Once the sensor literally fell out of it's bracket leaving the system non working and putting my family at risk. Second time it failed during a snow storm with limited visibility in Wyoming. There are numerous reports in Mercedes forums that this sensor fails frequently jeopardizing the safety of occupants. There were not warnings prior to the failure and Mercedes
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11009856Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and at-tach the collected information.
- 11009854Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.
- 11008717Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and attach the collected information. Remedy Please complete the following inspections and tests: 1. Perform a tailpipe wipe test and document the results along with photographs. 2. Inspect the NOx connectors, pins, crimps, and harnesses between N37/7 and N37/8 to F152f59, Z7108, W105/3, and X30/81. 3. Provide actual values/sensor plausibility test results for all pressure and temperature sensors with the engine com- pletely cooled off for at least eight hours, the key on, and the engine off. Repeat the test with the engine/exhaust at operating temperature and the engine idling. 4. Perform a pressurized smoke test of the intake, charge air system, and exhaust to verify that there are no leaks. Apply overpressure (not exceeding 26 psi) from the exhaust pipe end and seal the system at the clean airline toward the air filter housing. Manipulate all components during the smoke test. 5. Provide diesel particulate filter actual values and regeneration history. 6. Inspect the SCR temperature sensor wirings and pins for electrical and physical correctness. Determine whether this sensor reaches operating temperature while driving and document the time it takes to reach operating temperatu- re. 7. Inspect the Adblue injector nozzle/s for clogging or leaking, and provide photographs. 8. With the Adblue injector/s removed from the exhaust system, perform two to three Adblue pressure tests and check for leaks. If leaks are detected, provide photographs. 9. Collect an Adblue sample, test fluid quality, and provide notes on its condition and quantity (color, clarity, separati- on, odor, etc.), along with a photograph for review. Also, provide a photograph of the spray pattern. 10. Separate the exhaust pipe downstream of the diesel particulate filter, inspect the diesel particulate filter and SCR, and note any soot, blockage, or damage. Provide photographs. 11. Inspect the SCR catalyst interior for dried Adblue residue, and provide photographs. 12. Perform several test drives at varying speeds to gather graphical illustrations (screenshots of the completed graphs in PDF format) of signals from NOx sensors. Provide three to four graphs or actual values of operational NOx sensors with XENTRY; see attachments for examples. Additionally, provide one graph/screenshot of the vehicle idling at operating temperature. Disconnect the Adblue injection valve, drive for approximately 30 minutes to exhaust all Ad- blue within the SCR catalytic converter, and provide two to three additional NOx graphs/screenshots with the sensor disconnected. (see attachments for needed graphs)
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 11001110Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2. Damaged body components will need to be repaired or replaced by a MB certified collision center. While at the collision center, please request a visual check for cracks on threaded connection of door holder in front door. 3. Replace lower hinge of front door on affected side of vehicle. (lower hinge will need to be painted) 4. Replace door holder (on both sides) with modified, shortened door holder. 5. For a repeat failure on a vehicle that has been previously repaired with the updated parts, Please create a PTSS case.
- 10253244Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10251998News channel update.
- 10251997News channel update.
- 10251090Check Par????on Wall Bolts
- 10251088Recall Information.
- 10251085Check patrition Wall Bolts
- 10240168Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
- 10240045Modify Interior Blower Motor Fuse Layout
- 10237246Complaint Some MY2019 Amazon Sprinters have a customer-specific 'Driver Alert' Parameterizable Special Module (PSM) software that monitors signals from multiple sensors and outputs audible and visual feedback if the proper parking procedure has not been performed by the driver. This customer-specific software was developed and approved by Mercedes-Benz and Amazon to enhance driver and pedestrian safety based on Amazon's specific customer use case. Amazon Driver Alert PSM software works in parallel with, and does NOT supersede or interfere with any Mercedes- Benz Recalls or Service Campaigns. Amazon Driver Alert PSM software is ONLY available for Model Year 2019 Amazon Sprinters that are currently operated by an official representative of Amazon or Amazon DSP, it is NOT available for ANY other model year or customer (NOT available for ex-Amazon vans that have been sold at auction). The information within this LI is provided so you are able to: Install Amazon Driver Alert PSM software on a MY2019 Amazon Sprinter (ONLY when requested by an official representative of Amazon or Amazon DSP). Perform the necessary vehicle function checks that are required for Amazon Driver Alert PSM software to function properly. Re-install Amazon Driver-Alert PSM software when software was inadvertently over-written and lost, or when PSM hardware replacement is necessary. Utilize the PSM function descriptions to assist with your diagnosis of vehicle malfunctions that may create unique customer concerns.
- 10235072Software Updates.
- 10235071Software Updates.
- 10235070Software Updates.
- 10235069Software Updates.
- 10235068Software Updates.
- 10235067Software Updates.
- 10233790Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair panel A 910 722 33 00 and screw in again with collar nut A 005 990 64 50. When using the adhesive, observe the following: Roughen the bonding surfaces slightly and clean them so that they are free of grease in order to guarantee secure bonding.
- 10233787Complaint Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset. Information: All fault codes in AdBlue (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored in the AdBlue (SCR) control unit. Cause The procedure for resetting the SCR/AdBlue warning message with XENTRY Diagnosis has not been carried out. Information: In order to reset the SCR/AdBlue warning message for SCR Generation 4, the AdBlue system needs to be checked. Remedy Follow Diagnostic Instructions
- 10232555Update Software - Comfort Function
- 10232325Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: Due to incorrectly installed component parts of the clean air line between the air filter box and the exhaust gas turbocharger, it is possible that leaks may occur in the system which subsequently result in air mass faults A fouled air filter or leaks in the intake or charge air system downstream of the exhaust gas turbocharger may also cause these faults. b) In the case of fault P300CA9: Computational model for programmed values of air intake, in particular, for the high load mode, calculates this high load correction programmed value incorrectly. This leads to the programmed value drifting too quickly towards the limit. Remedy Install the following add-ons: 18937 for XENTRY 12/2020 18938 for XENTRY 03/2021
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10230520(RC)Remove Power Sliding Door Function
- 10228818Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If the vehicle is equipped with H13 (rear additional heat exchanger), There is an additional stepper motor in the rear heater case under the vehicle. This stepper motor can influence the normalization process. May include fault code: B1A9C07 the output for control valve "Left water valve" has a malfunction. There is a mechanical fault. The component is called N29/12 (rear additional heat exchanger ) . Remedy: See instructions
- 10228812Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to detect, the radar sensor switches off due to the self-test and sets fault code C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned. Remedy Check the area of the front radar for damage. Check whether fault code "C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned" is set in the B92 or B92/1 Active Brake Assist/Active Distance Assist DISTRONIC (ABA/DTR) (FCW177) control unit. If the fault code is present, check the vertical actual values. If these are not OK, please correct the value with inspection of installation position or calibration of installation height (see attachment 2021 NDTD_Vans_Radar Sensor for best practices and functionality info) If the actual values are OK, please update the software.
- 10228609(SC)Replace Front Door Check
- 10228606(RC)Update Hermes Communication Module Software
- 10228601(RC)Update Park Lock Function
- 10228600(RC)Update Park Lock Function
- 10228599(RC)Update Park Lock Function
- 10222473Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: Digital rear view display will no longer operate after Amazon specific PSM software is removed! MY18 will show the reverse camera image on the Audio 15 screen. MY19-21 will lose reverse camera functionality completely! Cause Strategic fleet customer removed the OEM rear view mirror with integrated reverse camera display to install an aftermarket digital rear view display that gets its power supply and reverse signal from PSM. When the Amazon-specific PSM software is removed, the aftermarket digital rear view display no longer has a power supply or reverse signal supplied by the PSM. It is not possible for the OEM PSM software to provide a power supply or reverse signal to the aftermarket digital rear view display. Remedy 1. Notify customer the aftermarket digital rear view display will not operate after PSM software is updated, AND: Reverse camera image will be displayed on the Audio 15 screen (MY18 ONLY) OR Aftermarket digital rear view display must be replaced with the OEM rear view mirror with integrated reverse camera display (MY19-21). 2. Perform software update of Parameterizable Special Module (PSM) using XENTRY > Adaptations > Control Unit Update > Updating of control unit software. This will remove fleet-specific PSM software and load the OEM PSM software from VeDoc. 3. MY19-21: Remove aftermarket rear view display and install OEM rear view mirror with integrated reverse camera display.
- 10218924Mercedes Emissions Recall 2021070027: Mercedes-Benz USA, LLC ("MBUSA") on behalf of Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has initiated a Recall Campaign for Model Year 2019 Sprinter vehicles to update the Engine Control Unit (ECU) software, Transmission Control Unit (TCU) software and Dosing Control Unit (DCU) software in these vehicles. Our records indicate that your vehicle is included in the population of affected vehicles.
- 10217645(RC)Update Hermes Communication Module Software
- 10217594(RC)Update Rear View Camera Software
- 10212903Ecall Hermes Software Update.
Every Mercedes-Benz Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.