2019 Mercedes-Benz Sprinter 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 3500 › 2019
These records cover every 2019 Mercedes-Benz Sprinter 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
41 recalls name the 2019 Mercedes-Benz Sprinter 3500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk and remedy
Risk
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk and remedy
Risk
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk and remedy
Risk
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk and remedy
Risk
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk and remedy
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Risk and remedy
Risk
Unintentional vehicle movement can increase the risk of a crash.
Remedy
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk and remedy
Risk
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of…
Risk and remedy
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Risk and remedy
Risk
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Risk and remedy
Risk
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number…
Risk and remedy
Risk
In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Remedy
DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual…
Risk and remedy
Risk
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk and remedy
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
Risk and remedy
Risk
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
Risk and remedy
Risk
If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
Remedy
DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Risk and remedy
Risk
A fuel leak can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Risk and remedy
Risk
If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BAUTOP.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Risk and remedy
Risk
Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BRADVER.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).
Risk and remedy
Risk
With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGRESS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.
Risk and remedy
Risk
Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.
Risk and remedy
Risk
A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LAUFRI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.
Risk and remedy
Risk
If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.
Risk and remedy
Risk
If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERKLE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.
Risk and remedy
Risk
If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AGROHR.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.
Risk and remedy
Risk
An exhaust gas leak in the engine compartment increases the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIND.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.
Risk and remedy
Risk
If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ZUSCHI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump and the fuel tank could occur. In addition, a gas station…
Risk and remedy
Risk
A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.
Risk and remedy
Risk
In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.
Remedy
DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SITZVER.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk and remedy
Risk
If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy
DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk and remedy
Risk
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk and remedy
Risk
An inactive airbag system can increase the risk of injury in the event of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3AIRIGEL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood to open while the vehicle is being driven.
Risk and remedy
Risk
A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.
Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be significantly reduced or could switch off completely.
Risk and remedy
Risk
Reduced taillight visibility increases the risk of a crash.
Remedy
MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.
Risk and remedy
Risk
In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.
Risk and remedy
Risk
Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FERNLI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlamp lighting angle.
Risk and remedy
Risk
Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.
Remedy
DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEDSENS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Risk and remedy
Risk
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Owner complaints
27 complaints3 involved a crash1 involved a fire1 injuries
What owners report most
Latest complaints
- Air bags · Electrical system · Steering
Description of Incident:The electronic ignition module suffered a sudden failure due to unsealed manufacturer water intrusion, leaving the vehicle completely stranded with an immediate safety hazard. Component failed & available for inspection: Electronic Ignition Switch (EIS) module / Ignition…
Description of Incident:The electronic ignition module suffered a sudden failure due to unsealed manufacturer water intrusion, leaving the vehicle completely stranded with an immediate safety hazard. Component failed & available for inspection: Electronic Ignition Switch (EIS) module / Ignition Control Module. Yes, it is available for inspection. Safety risk: The sudden failure causes an immediate safety hazard by leaving the vehicle completely stranded with no way to shift the transmission into neutral to pull it out of harm's way. Confirmed by dealer/independent center: NO, the vehicle has not been towed to a shop yet due to the high cost of repairs. Inspected by manufacturer/police/insurance: NO Warning lamps or symptoms prior: There were no warning messages. The ignition system simply went completely dead without warning.
- Unknown or other
Hello, I recently took the vehicle to the official Mercedes Benz dealership for recalls and they have completed all of them , Also have proof of correction document I can send it over, please update the system Thanks
- Engine
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V796000 (POWER TRAIN), and the vehicle was taken to a local dealer, where the vehicle was repaired under recall, and the contact was informed that the knock sensor was faulty and…
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V796000 (POWER TRAIN), and the vehicle was taken to a local dealer, where the vehicle was repaired under recall, and the contact was informed that the knock sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000.
- Structure · Visibility
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the passenger’s side bunk window detached and fell off. The contact stated that the window was a frameless window and was sealed with adhesive. The contact researched and discovered…
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the passenger’s side bunk window detached and fell off. The contact stated that the window was a frameless window and was sealed with adhesive. The contact researched and discovered an unknown recall; however, the contact VIN was not associated with the recall. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 9,100.
- Engine
At high elevations, at some times soon after a cold start the throttle becomes completely unresponsive. This is not a low power issue due to altitude--even putting the throttle pedal to the floor, the RPMs remain at idle and do not move at all. After I power down and restart, it worked briefly…
At high elevations, at some times soon after a cold start the throttle becomes completely unresponsive. This is not a low power issue due to altitude--even putting the throttle pedal to the floor, the RPMs remain at idle and do not move at all. After I power down and restart, it worked briefly and then again became unresponsive. Once the engine is warm, the problem has not appeared. This put me in an unsafe situation on two occasions: 1) Pulling out of a parking lot onto a 2 lane snow covered highway, the throttle became completely unresponsive while I was sitting across both lanes of traffic, leaving me exposed to a collision. I had to shut off and restart the engine to get moving. Elevation 10,700 feet. 2) In a parking lot, moving to get out of the way of a snowplow. I had to restart the vehicle 5 times before I was able to get out of the snowplow's way. Elevation 9,700.
- Forward collision avoidance › Adaptive cruise control · Service brakes · Vehicle speed control
Function goes off intermittently sometimes for a week at a time Also signals brake problems on dash
- Electrical system · Seat belts › Front › Retractor
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure…
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that the passenger seat failed to move forward or backward electrically. The vehicle was taken to the dealer who stated that the wiring had wrapped around the seat track and fractured. The contact was informed that the failure was common. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 14,000. The consumer requested that their vehicle be added to NHTSA recall 21V-410 and any other applicable recalls.
- Engine · Fuel/propulsion system · Power train
After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has…
After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has decreased by not less than 15%. Vehicle was originally taken to MB dealer related to a repeated (3 times) intermittent/unexpected power loss and dash warning. Loss of power could lead to loss of control, especially at highway speeds. The vehicle was inspected and above noted campaign was applied. Mileage on the vehicle is currently 15000. Events took place between 12k and 14.5k. Degrade of fuel economy as well as other operations degradations took place after a service visit at 14.5k.
- Electrical system
EIS controle module failed and Sprinter won't restart. Happened on the freeway when I was driving
- Engine
The contact owned a 2019 Mercedes-Benz Sprinter 3500. The contact stated while driving at 50 MPH with his wife in the front passenger seat and six passengers in the rear seats, the vehicle began to stall. There were no warning lights illuminated. The contact heard an abnormal sound coming from the…
The contact owned a 2019 Mercedes-Benz Sprinter 3500. The contact stated while driving at 50 MPH with his wife in the front passenger seat and six passengers in the rear seats, the vehicle began to stall. There were no warning lights illuminated. The contact heard an abnormal sound coming from the engine and noticed smoke coming out of the hood and inside the cabin of the vehicle. The contact veered to the side of the road and turned off the vehicle. Both the contact and his wife exited the vehicle. The contact stated while he was contacting road side assistance, his wife noticed smoke and flame coming out of the front passenger's side Whewell of the vehicle. All the passengers exited the vehicle. The contact extinguished the fire with a fire extinguisher; however, the fire restarted and increased significantly. The contact stated that the fire burned the front end of the vehicle. There were no injuries sustained. The fire was extinguished by the fire department. A fire department report was filed. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 21,000.
- Electrical system
The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to…
The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to water damage from window condensation. This results in a sudden "kill" leaving passengers suddenly, unexpectedly, and without prior warning stranded, creating a serious safety issue. Possibly becoming stranded suddenly, without warning in an extreme cold or hot outdoor temperature, and in areas without cell phone reception is a serious safety concern. A tow is necessary to an authorized Mercedes Service Center. Our safety has unknowingly been put at risk, had this happened in an area of no cell reception and adverse weather conditions. Though well documented and known by Mercedes (Sprinter Source.com and Service Departments) this issue has not been escalated to a Recall level. There were no warning lamps, messages or other symptoms of the problem prior to the failure. We have since learned that this issue is not a matter of 'if it happens' but WHEN it will occur. Yet, warranty coverage is not available until until one becomes suddenly stuck and stranded with an inoperative Sprinter. Yes--this should be a Recall! Wilsonville, Oregon Mercedes Service Center says the above condition is well-known, and Mercedes has recommended a fix with a Mercedes plastic bag covering and a relocation of vulnerable electronics. Our corroded electronics were inspected and confirmed by above Wilsonville Service, and our Sprinter is currently awaiting parts for replacement, all under warranty.
- Unknown or other
The van rolled even though it was in park. the first time it hit multiple cars when it rolled. We took it to Mercedes but they insisted nothing was wrong with the van. Issue happened multiple times and each time Mercedes claimed nothing was wrong. Finally one day it just rolled back and turned over and was destroyed
- Electrical system · Forward collision avoidance › Automatic emergency braking · Power train
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight…
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
- Power train · Service brakes · Unknown or other
It appears that driver pressed park and pulled the emergency brake. Its possible it wasn't pressed properly and dealer found no mechanical fault. Vehicle rolled forward and impacted another parked vehicle. This may be related to other issues at RemarkableFoods related to transmission being in "Park" or driver intending to put it in "Park". Video is available for review.
- Power train · Service brakes · Unknown or other
Driver reported that vehicle started rolling while the vehicle was in Park. The parking brake was engaged. Driver was able to stop the vehicle by physically keeping their foot on the brake. Vehicle sent to dealer. Dealer confirmed issue and repaired. Repair details and video of issue available. Other related issues have been identified on other vehicles.
- Power train · Vehicle speed control
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer…
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that there was no warning light illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the failure persisted. The manufacturer was informed of the failure. The failure mileage was approximately 10,000.
- Structure › Body › Hood › Hinge and attachments › Support device/strut
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the contact was inspecting under the hood of the vehicle. The grommets under the hood detached and the hood fell and struck the contact on the head. The contact sustained bruising on the right…
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated while the vehicle was stationary, the contact was inspecting under the hood of the vehicle. The grommets under the hood detached and the hood fell and struck the contact on the head. The contact sustained bruising on the right arm which did not require medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 3,400.
- Electrical system · Service brakes, hydraulic
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer…
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign number 21V055000 (Electrical System) and 21V152000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The contact stated that manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags · Engine · Service brakes
The mercedes-benz dealership can not repair the problem on teh "ecall" or the "brake pedal bolt" both which are life threatening they dealership adviced me on contacting you?
- Structure › Body
While the vehicle was not running, stationary and on a level pad and all doors had been electronically locked, the automatic sliding door opened without any action by me.
- Seat belts
The pasenger side seat belt barely retracts. It sits loose. This seems to be the case when the seatbelt IS not in use.
- Power train
Driver parked van on a hill, put the van in park and exited the van. Was out of the van for approximately 15-20 seconds. Driver heard a pop and a grind. Turned and watched his van roll down a hill into a house. Incident was on a city street in a neighborhood. Vehicle was stationary.*dt *tr
- Electronic stability control (esc)
The lane keeping assist on the mercedes sprinter 3500 IS unsafe. The brakes are applied when you touch a lane marking causing the vehicle to swerve and slow down rapidly.
- Service brakes
TL* the contact owns a 2020 winnebago rv installed on a 2019 mercedes-benz sprinter 3500 chassis. The contact stated that while attempting to exit an unknown dealer, the vehicle was shifted into gear, the parking brake was released, the accelerator pedal was depressed however, the vehicle failed to…
TL* the contact owns a 2020 winnebago rv installed on a 2019 mercedes-benz sprinter 3500 chassis. The contact stated that while attempting to exit an unknown dealer, the vehicle was shifted into gear, the parking brake was released, the accelerator pedal was depressed however, the vehicle failed to move. The contact stated that the parking brake indicator was inoperable. Several mechanics assisted the contact to get the vehicle to operate as intended. The contact stated that several days later on a camping trip, the brakes overheated. The vehicle was towed to mercedes-benz of medford (3240 crater lake ave, medford, or 97504 541-774-1000). The technician was duplicated the failure and the contact was instructed on the correct way to operate the parking brake function. The vehicle was not repaired. The manufacturer was notified of the failure by the dealer. The failure mileage was 2,000. *Bf the consumer stated the praking assembly was replaced by medford mercedes (3240 crater lake ave, medford, or 97504, 541-774-1000) and now the brakes function accordingly. *As
- Suspension
Rear sway bars missing bolts attaching them to axle and just hanging loose from chassis on tiffin wayfarer motorhome. This IS a known issue as identified in tiffin wayfarer forums reported by numerous owners. Although tiffin will correct it when owners identify it, tiffin points finger at mercedes…
Rear sway bars missing bolts attaching them to axle and just hanging loose from chassis on tiffin wayfarer motorhome. This IS a known issue as identified in tiffin wayfarer forums reported by numerous owners. Although tiffin will correct it when owners identify it, tiffin points finger at mercedes although they are final dispatch of vehicle to customer and mercedes points finger at tiffin saying tiffin removes the bolts during assembly but it's not a mercedes recall item or noted campaign for them or for tiffin. I purchased my 2020 tiffin wayfarer 24TW used with 6000 miles and item existed and coach leaned and rocked back and forth when cornering on city streets and was blown around on the highway when trucks passing or with cross winds but once corrected dramatically improved issues. I believe this IS a significant safety issues that bears investigation and correction. I had mine corrected at mercedes dealer in silver spring md and although they reluctantly covered the cost, they said missing parts are not covered under warranty.*dt*jb
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11009856Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and at-tach the collected information.
- 11009854Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.
- 11008717Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and attach the collected information. Remedy Please complete the following inspections and tests: 1. Perform a tailpipe wipe test and document the results along with photographs. 2. Inspect the NOx connectors, pins, crimps, and harnesses between N37/7 and N37/8 to F152f59, Z7108, W105/3, and X30/81. 3. Provide actual values/sensor plausibility test results for all pressure and temperature sensors with the engine com- pletely cooled off for at least eight hours, the key on, and the engine off. Repeat the test with the engine/exhaust at operating temperature and the engine idling. 4. Perform a pressurized smoke test of the intake, charge air system, and exhaust to verify that there are no leaks. Apply overpressure (not exceeding 26 psi) from the exhaust pipe end and seal the system at the clean airline toward the air filter housing. Manipulate all components during the smoke test. 5. Provide diesel particulate filter actual values and regeneration history. 6. Inspect the SCR temperature sensor wirings and pins for electrical and physical correctness. Determine whether this sensor reaches operating temperature while driving and document the time it takes to reach operating temperatu- re. 7. Inspect the Adblue injector nozzle/s for clogging or leaking, and provide photographs. 8. With the Adblue injector/s removed from the exhaust system, perform two to three Adblue pressure tests and check for leaks. If leaks are detected, provide photographs. 9. Collect an Adblue sample, test fluid quality, and provide notes on its condition and quantity (color, clarity, separati- on, odor, etc.), along with a photograph for review. Also, provide a photograph of the spray pattern. 10. Separate the exhaust pipe downstream of the diesel particulate filter, inspect the diesel particulate filter and SCR, and note any soot, blockage, or damage. Provide photographs. 11. Inspect the SCR catalyst interior for dried Adblue residue, and provide photographs. 12. Perform several test drives at varying speeds to gather graphical illustrations (screenshots of the completed graphs in PDF format) of signals from NOx sensors. Provide three to four graphs or actual values of operational NOx sensors with XENTRY; see attachments for examples. Additionally, provide one graph/screenshot of the vehicle idling at operating temperature. Disconnect the Adblue injection valve, drive for approximately 30 minutes to exhaust all Ad- blue within the SCR catalytic converter, and provide two to three additional NOx graphs/screenshots with the sensor disconnected. (see attachments for needed graphs)
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 11001110Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2. Damaged body components will need to be repaired or replaced by a MB certified collision center. While at the collision center, please request a visual check for cracks on threaded connection of door holder in front door. 3. Replace lower hinge of front door on affected side of vehicle. (lower hinge will need to be painted) 4. Replace door holder (on both sides) with modified, shortened door holder. 5. For a repeat failure on a vehicle that has been previously repaired with the updated parts, Please create a PTSS case.
- 10253244Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10251998News channel update.
- 10251997News channel update.
- 10251090Check Par????on Wall Bolts
- 10251088Recall Information.
- 10251085Check patrition Wall Bolts
- 10240168Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
- 10240045Modify Interior Blower Motor Fuse Layout
- 10237246Complaint Some MY2019 Amazon Sprinters have a customer-specific 'Driver Alert' Parameterizable Special Module (PSM) software that monitors signals from multiple sensors and outputs audible and visual feedback if the proper parking procedure has not been performed by the driver. This customer-specific software was developed and approved by Mercedes-Benz and Amazon to enhance driver and pedestrian safety based on Amazon's specific customer use case. Amazon Driver Alert PSM software works in parallel with, and does NOT supersede or interfere with any Mercedes- Benz Recalls or Service Campaigns. Amazon Driver Alert PSM software is ONLY available for Model Year 2019 Amazon Sprinters that are currently operated by an official representative of Amazon or Amazon DSP, it is NOT available for ANY other model year or customer (NOT available for ex-Amazon vans that have been sold at auction). The information within this LI is provided so you are able to: Install Amazon Driver Alert PSM software on a MY2019 Amazon Sprinter (ONLY when requested by an official representative of Amazon or Amazon DSP). Perform the necessary vehicle function checks that are required for Amazon Driver Alert PSM software to function properly. Re-install Amazon Driver-Alert PSM software when software was inadvertently over-written and lost, or when PSM hardware replacement is necessary. Utilize the PSM function descriptions to assist with your diagnosis of vehicle malfunctions that may create unique customer concerns.
- 10236406Update Instrument Cluster Software
- 10236404Update Software-Driver Alert
- 10236403Update Software-Driver Alert
- 10235072Software Updates.
- 10235071Software Updates.
- 10235070Software Updates.
- 10235069Software Updates.
- 10235068Software Updates.
- 10235067Software Updates.
- 10233790Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair panel A 910 722 33 00 and screw in again with collar nut A 005 990 64 50. When using the adhesive, observe the following: Roughen the bonding surfaces slightly and clean them so that they are free of grease in order to guarantee secure bonding.
- 10233787Complaint Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset. Information: All fault codes in AdBlue (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored in the AdBlue (SCR) control unit. Cause The procedure for resetting the SCR/AdBlue warning message with XENTRY Diagnosis has not been carried out. Information: In order to reset the SCR/AdBlue warning message for SCR Generation 4, the AdBlue system needs to be checked. Remedy Follow Diagnostic Instructions
- 10233256Modify Interior Blower Motor Fuse Layout
- 10232555Update Software - Comfort Function
- 10232554Update Software - Comfort Function
- 10232551(RC)Update Park Lock Function
- 10232325Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: Due to incorrectly installed component parts of the clean air line between the air filter box and the exhaust gas turbocharger, it is possible that leaks may occur in the system which subsequently result in air mass faults A fouled air filter or leaks in the intake or charge air system downstream of the exhaust gas turbocharger may also cause these faults. b) In the case of fault P300CA9: Computational model for programmed values of air intake, in particular, for the high load mode, calculates this high load correction programmed value incorrectly. This leads to the programmed value drifting too quickly towards the limit. Remedy Install the following add-ons: 18937 for XENTRY 12/2020 18938 for XENTRY 03/2021
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10230520(RC)Remove Power Sliding Door Function
- 10228818Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If the vehicle is equipped with H13 (rear additional heat exchanger), There is an additional stepper motor in the rear heater case under the vehicle. This stepper motor can influence the normalization process. May include fault code: B1A9C07 the output for control valve "Left water valve" has a malfunction. There is a mechanical fault. The component is called N29/12 (rear additional heat exchanger ) . Remedy: See instructions
- 10228812Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to detect, the radar sensor switches off due to the self-test and sets fault code C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned. Remedy Check the area of the front radar for damage. Check whether fault code "C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned" is set in the B92 or B92/1 Active Brake Assist/Active Distance Assist DISTRONIC (ABA/DTR) (FCW177) control unit. If the fault code is present, check the vertical actual values. If these are not OK, please correct the value with inspection of installation position or calibration of installation height (see attachment 2021 NDTD_Vans_Radar Sensor for best practices and functionality info) If the actual values are OK, please update the software.
- 10228609(SC)Replace Front Door Check
- 10228606(RC)Update Hermes Communication Module Software
- 10228601(RC)Update Park Lock Function
- 10228600(RC)Update Park Lock Function
Every Mercedes-Benz Sprinter 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.