2020 Mercedes-Benz Sprinter 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mercedes-Benz › Sprinter 2500 › 2020
These records cover every 2020 Mercedes-Benz Sprinter 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
22 recalls name the 2020 Mercedes-Benz Sprinter 2500. Newest first.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Risk and remedy
Risk
Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy
Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Risk and remedy
Risk
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Risk and remedy
Risk
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Risk and remedy
Risk
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in vehicle rollaway.
Risk and remedy
Risk
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbers for this recall are 22V2790611, 22V2790612, and 22V2790613.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk and remedy
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Risk and remedy
Risk
Unintentional vehicle movement can increase the risk of a crash.
Remedy
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Risk and remedy
Risk
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of…
Risk and remedy
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
Risk and remedy
Risk
Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Remedy
Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Risk and remedy
Risk
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the brake pedal is not pressed.
Risk and remedy
Risk
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREBOL.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number…
Risk and remedy
Risk
In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Remedy
DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual…
Risk and remedy
Risk
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk and remedy
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, allowing air to enter the hydraulic brake system.
Risk and remedy
Risk
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Risk and remedy
Risk
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Risk and remedy
Risk
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Risk and remedy
Risk
A fuel leak can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHELLE.
Owner complaints
80 complaints3 involved a crash1 involved a fire
What owners report most
Latest complaints
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking
What component or system failed or malfunctioned, and is it available for inspection upon request? The Adaptive Cruise Control turns off and then won't reset while driving. When the Adaptive Cruise Control turns off and then won't reset while driving. How was your safety or the safety of others…
What component or system failed or malfunctioned, and is it available for inspection upon request? The Adaptive Cruise Control turns off and then won't reset while driving. When the Adaptive Cruise Control turns off and then won't reset while driving. How was your safety or the safety of others put at risk? This causes the vehicle to immediately loose power. When traveling at highway speeds and vehicles are getting ready to pass us, then the cruise stops, we have been nearly rear ended multiple times on our last trip. Has the problem been reproduced or confirmed by a dealer or independent service center? This has been inspected but the service center couldn’t reproduce because it happens after several hours of driving. We had this problem several times while traveling from Denver Colorado to Pittsburg Kansas. If we stopped for fuel or food, and turned the vehicle off it would be fine on restart. If we were driving when it turned off we would have to follow another vehicle at a constant distance for more than 5 minutes to get the system to reset. Sometimes it worked sometimes it didn't. This is also a safety issue because we were having to follow fairly close to a vehicle in front of us to get the system to reset. We also tried turning the system off every hour or so, use the “cancel” button while driving, but it didn’t seem to make a difference. The system continued to randomly turn itself off. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? We took the Sprinter in to a Mercedes-Benz dealer service center and they checked everything and said it was fine. Then we took it back a second time and asked if there was some sort of calibration or computer software update needed. They inspected the vehicle again and informed us everything was up to date. I do not feel that this issue was being taken seriously as it is very nerve racking when it happens and then trying to not get in an accident when traveling
- Engine
Sudden complete engine failures occurred in my Mercedes-Benz Sprinter van during highway operation while transporting freight, creating a serious safety hazard due to immediate and total loss of engine power in active traffic conditions. The first engine failure occurred at approximately 303,000…
Sudden complete engine failures occurred in my Mercedes-Benz Sprinter van during highway operation while transporting freight, creating a serious safety hazard due to immediate and total loss of engine power in active traffic conditions. The first engine failure occurred at approximately 303,000 miles. The second failure occurred at approximately 140,000 miles after engine replacement. In both cases, there were no prior warning signs, diagnostic alerts, abnormal noises, or performance issues before sudden and catastrophic engine shutdown. Both incidents occurred while I was operating the vehicle at highway speeds during commercial freight delivery. The engine failed without warning, resulting in immediate loss of propulsion while in traffic. On both occasions, I was forced to rapidly maneuver the disabled vehicle to the shoulder under reduced control and arrange emergency towing to safely remove the vehicle from the roadway and prevent a potential collision or injury. These failures created a significant highway safety risk due to the abrupt loss of power while merging, traveling in traffic flow, and operating at speed. A sudden engine shutdown in these conditions could result in a rear-end collision, loss of control, or multi-vehicle accident, particularly in high-speed or heavy traffic environments. The repeated nature of catastrophic engine failure following engine replacement raises concern about a potential underlying defect in the engine system, components, or related assemblies, or possible unresolved mechanical or installation-related issues. The recurrence of identical failure conditions under similar operating circumstances increases concern that this may not be an isolated incident. Vehicle Information: Mercedes-Benz Sprinter used for commercial freight delivery First engine failure: ~303,000 miles Second engine failure: ~140,000 miles (replacement engine) Failure type: Sudden, complete engine shutdown with no warning at highway speed
- Electrical system
On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the…
On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the vehicle off and exited with my dog. I opened the hood to look for smoke in the engine bay. No smoke under the hood. I contact Mercedes Roadside and open the driver side door where I see flames under the seat. I grabbed the fire extinguisher I installed and put the fire out within 20-25 seconds of seeing it. I believe the root cause of the fire was running the van blower at a high setting for a sustained 45 minutes. My dog and I were inside and definitely in danger. It scares me to think of a scenario where the van was idling with only my dog inside and something like this occurring. The incident is currently under investigation with MB USA and my insurance company, Progressive. No warning signs or dashboard messages. In general, the electrical wiring for my vehicle has been spotty and was completely rewired by the dealer service center in 2021. Currently, there is an issue blacking out the dashboard screen so there is no screen function including gps, entertainment, or vehicle info.
- Service brakes
I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles or 5 times since then when I noticed it was not always going into park. One recall had to do with not going in park when you push park button while foot on brake. I was not having…
I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles or 5 times since then when I noticed it was not always going into park. One recall had to do with not going in park when you push park button while foot on brake. I was not having that problem until the MB Sprinter dealership did the recall work. Now every 5th time or so it does not go in park when I push park button while foot on brake. Dealership insists I must pay to have this fixed even though their recall work caused it. This is a severe safety hazard that could result in death!
- Power train
I’ve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift the car into neutral. I was blocking a fuel pump and couldn’t get the car into gear. The first time I was stuck in a parking lot with the same issue. I can’t believe no one else…
I’ve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift the car into neutral. I was blocking a fuel pump and couldn’t get the car into gear. The first time I was stuck in a parking lot with the same issue. I can’t believe no one else had this issue. The screen message said “Service required do not shift gears” I purchased the van new in 2020. It only has 17000 miles on it. The dealerships Mercedes Benz in Sioux Falls and Mercedes Benz in Rochester Minnesota repaired the van.
- Back over prevention · Electrical system
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not…
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera failed to display a rearview image. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to provide a cause for the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention); but the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 51,000.
- Engine · Fuel/propulsion system · Power train
repeated EGR clogging and malfunction: bucking or stumbling behavior, inability to accelerate properly, disabled shifting affecting ability to slow or stop without excessive use of brakes, Limp Home Mode suddenly without warning including inability to maintain a safe speed on highway and speed…
repeated EGR clogging and malfunction: bucking or stumbling behavior, inability to accelerate properly, disabled shifting affecting ability to slow or stop without excessive use of brakes, Limp Home Mode suddenly without warning including inability to maintain a safe speed on highway and speed minimums that the vehicle cannot keep up (20 mph max while climbing moderately), unable to downshift when going downhill - relying solely on braking to keep speed below safe limit or speed limits. EGR failed again after cleaning, in as little as 3 months. No repair seems possible, only repeated cleanings. Since this happened so much, we have been in several unsafe situations due to the sudden and unheralded degradation of performance and safe use of the vehicle. Once repaired, the condition can come back immediately due to the computer still guessing that it is still in failure (limp home mode returned suddenly without warning as we merged onto an interstate with no exit for 7 miles uphill… and only made 20mph). Check Engine light could come on, and did, but never during the actual degradation of performance - and went often after a few run cycles. Mercedes dealers have confirmed and performed all services on the EGR and related issues (malfunction once caused the aircleaner element to be sucked in and that caused a MAF to be destroyed by contaminants): 1) first signs of issue before 43,000 miles (when check engine light and/or LHM happened -repaired 18sep2023, 51,871 miles, MB service code: LI14.20-N-073867); 2) 26 DEC 2023 - EGR failure diagnosed and replaced by MB dealer. Cleaning had not fixed the issue or failure was final as found by driving by technician and not by codes! 3) 09/jul/2024 - MAF replaced, EGR codes noted - but functioning, fix by MB/Canada 4) 07/24/2024 - 70,547 miles - EGR Clean by MB Missoula MT - failed upon highway same day 5) 07/25/2025 - 70,600 miles - MB Missoula MT cleared computer 6) 88,340 MB cleaned EGR - runs ok again
- Power train
While driving the vehicle, 4x4 and low range would engage on its own. It would cause the transfer case to grind, clunk, and lock up. This happened while the vehicle was in motion and could have easily sent the vehicle out of control. Some warning lights appeared on the dash. I took it into the…
While driving the vehicle, 4x4 and low range would engage on its own. It would cause the transfer case to grind, clunk, and lock up. This happened while the vehicle was in motion and could have easily sent the vehicle out of control. Some warning lights appeared on the dash. I took it into the dealership, they diagnosed it as a glitch in the transfer case actuator software. They updated the software and declined my warranty claim since the powertrain warranty did not cover software updates. I had to pay out of pocket for this fix. The issue is common to this model.
- Electrical system · Power train
Since date of purchase, May 2022, the electrical components have not worked properly. The solar panels have never worked, the second alternator used to only charge while driving intermittently now it doesn't work at all, and plugging into shore power sometimes melts the cord. The chassis battery…
Since date of purchase, May 2022, the electrical components have not worked properly. The solar panels have never worked, the second alternator used to only charge while driving intermittently now it doesn't work at all, and plugging into shore power sometimes melts the cord. The chassis battery frequently drains requiring constant starting or a jump. It has been replaced four times. The cabin lights continue to flicker when turned on. I sought help from the dealer just weeks after purchasing the van. Due to parts and labor shortages, it wouldn't be for 5 months that they could work on the vehicle. Which they did on and off for five months before sending me from Oregon to Alabama to have the manufacturer work on it. They sent me 2300 miles to fix a brand new vehicle that they sold me. After having been to over 15 Mercedes dealers, towed to many, and to the Tiffin manufacturer (and when it turned out not to be fixed. I took it right back but then when it still wasn't fixed. I sought help from Mercedes.), the van is still not fixed and I am often without power.
- Power train
The vehicle experiences complete loss of power (dead peddle) in 2 situation. both of which happen completely randomly. 1. From the start at zero miles per hour. In this situation you will start to move and then there is no power no matter how hard you press the peddle. This is very dangerous…
The vehicle experiences complete loss of power (dead peddle) in 2 situation. both of which happen completely randomly. 1. From the start at zero miles per hour. In this situation you will start to move and then there is no power no matter how hard you press the peddle. This is very dangerous when turning into traffic. The vehicle has completely stopped running the risk of T bone collision. 2. There is also "dead peddle" while driving on the highway. The problem happens quite often. There have been situations where I have slowed from 60mph down to 20mph forcing me to pull off the road before the vehicle has regained power again.
- Engine
Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This happens randomly at higher altitudes. We have had several instances of power loss while merging into traffic. Total loss of power left us sitting in busy intersections. This is a…
Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This happens randomly at higher altitudes. We have had several instances of power loss while merging into traffic. Total loss of power left us sitting in busy intersections. This is a common issue with these vehicles with no known fix available. Mercedes should be repairing thus problem before someone is seriously injured.
- Structure
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V875000 (Structure). The contact stated that the vehicle was taken to multiple local dealers in the area to repair the vehicle under the recall; however, the parts to complete the…
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V875000 (Structure). The contact stated that the vehicle was taken to multiple local dealers in the area to repair the vehicle under the recall; however, the parts to complete the recall repair were not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Electrical system
It is very difficult to start the engine, and when it starts the RPM never goes above 750. I had the van towed to a Specialist and diagnosed. Their diagnosis is that the Engine wiring harness is damaged and causing electrical malfunction which causes a number of saftey systems to prevent the…
It is very difficult to start the engine, and when it starts the RPM never goes above 750. I had the van towed to a Specialist and diagnosed. Their diagnosis is that the Engine wiring harness is damaged and causing electrical malfunction which causes a number of saftey systems to prevent the vehicle from operating properly. Mercedes Benz customer service representative indicated that the diagnosis has to be done by one of their dealers and they would decide then if they want to assist. Unfortunately, the local dealer has twice failed to address an issue thatcshould have been addressed under warranty and so I have list confidence in their ability or willingness to assist. I have received an estimate of nearly $6,400.00 to replace the faulty wiring harness on a vehicle with less than 11,000 miles.
- Engine
The engine stalled when running at 60mph on the interstate. Mechanically jammed.
- Air bags · Electrical system · Seats
The wiring harness under my front passenger swivel seat became pinched and severed the wires. The air bag warning light came on. I took the vehicle to the dealer and got it fixed at my own expense. I noticed the recall #21V410000 which is for the same thing, however my van was not included. Can my…
The wiring harness under my front passenger swivel seat became pinched and severed the wires. The air bag warning light came on. I took the vehicle to the dealer and got it fixed at my own expense. I noticed the recall #21V410000 which is for the same thing, however my van was not included. Can my van be included so I can be reimbursed by the mfg? Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Electrical system › Ignition › Module
Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allows for condensation to directly be absorbed into the connector causing corrosion. Once corrosion happens, the van becomes inoperable as the driver cannot shift gears and the van…
Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allows for condensation to directly be absorbed into the connector causing corrosion. Once corrosion happens, the van becomes inoperable as the driver cannot shift gears and the van must be towed to the nearest Mercedes dealership. This happens often to vans built after 2019 due to a change in design. Corrosion will happen over time after a change in temperature with condensation build up on the windshield. Mercedes has a solution for this, a boot cover over the EIS, however, it is not widely shared over a safety recall causing Sprinter owners to have an inoperable vehicle when such corrosion happens. This issue can be prevented with a safety recall by installing the cover allowing for a safe and reliable vehicle for civilians on the road.
- Lane departure › Lane keep › Steering assist
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the crosswind assist activated, applying the brake, and briefly taking control of the steering, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle…
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the crosswind assist activated, applying the brake, and briefly taking control of the steering, prompting the contact to pull to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 126,000.
- Seat belts
Drivers seat belt buckle steel cables that secure it broken, one completely in half. SRS light activates intermittently. I am 160lb male and have in no way contributed to this failure. This vehicle has under 12,000 miles on it and has barely used. This is clearly a safety violation
- Visibility/wiper
The windshield wipers are malfunctioning. They randomly turn on after using the blinkers. I cannot get them to turn off unless I turn off the vehicle. I'm afraid they will begin to fail completely and eventually not turn on. This will be a safety issue when it rains. I took the vehicle to the…
The windshield wipers are malfunctioning. They randomly turn on after using the blinkers. I cannot get them to turn off unless I turn off the vehicle. I'm afraid they will begin to fail completely and eventually not turn on. This will be a safety issue when it rains. I took the vehicle to the Mercedes-Benz dealership and they were able to reproduce the problem. They said the windshield wiper module in the steering wheel needs to be replaced. It is available for inspection upon request. There were no warnings, messages, or symptoms of the problem prior to the failure. They first appeared 9/18/2023. I also called several third-party Mercedes mechanics and they said this is a common problem with Mercedes.
- Power train · Unknown or other
After starting engine and putting transmission into drive, vehicle does not respond to throttle and will not move forward. If I put the transmission into neutral or park, the engine will respond to throttle input. Vehicle may respond to throttle when in reverse. This is an intermittent problem that…
After starting engine and putting transmission into drive, vehicle does not respond to throttle and will not move forward. If I put the transmission into neutral or park, the engine will respond to throttle input. Vehicle may respond to throttle when in reverse. This is an intermittent problem that seems to occur at higher altitudes than our home base of near sea level. The issue has occurred at 4,000 to 12,000 feet elevations. Sometimes the check engine light has come on during these events, but the check engine light clears by the time returning home. When taking the vehicle to Mercedes Van Service to have it checked, no diagnostics data can be found and they cannot reproduce the issue. This issue has occurred numerous times has has been to the Mercedes Van Service Center 4 or 5 times already for the issue. The last event occurred on 10/10/2023. The vehicle eventually behaves normally after several start attempts but makes it very difficult and potentially hazardous when attempting to leave remote campsites. When issue occurs, you don’t know when it will decide to behave normally or if you’ll need to call for emergency assistance via our Garmin satellite handheld unit because of being in a no cellphone service area.
- Electrical system · Engine
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrument cluster lost functionality and the screen went blank. The contact stated no warning was illuminated. The contact had not taken the vehicle to a local dealer or independent…
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrument cluster lost functionality and the screen went blank. The contact stated no warning was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. Additionally, the contact stated that the vehicle had experienced cold start failures. The contact stated that occasionally several attempts were needed to start the vehicle. The contact stated that the failures were intermittent. The manufacturer had been informed of the failure. The contact researched online and related the instrument cluster failure to NHTSA Campaign Number: 23V204000 (Electrical System). The failure mileage was approximately 11,000.
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear day as I was entering the freeway for a long drive. It said sensors were dirty. I stopped, shut off vehicle, cleaned all sensor locations, and restarted vehicle. Sensors worked for…
The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear day as I was entering the freeway for a long drive. It said sensors were dirty. I stopped, shut off vehicle, cleaned all sensor locations, and restarted vehicle. Sensors worked for 5min and then stopped again and have yet to start functioning after 4 days and extensive driving. It appears that this is a common issue for other 2019+ Sprinter owners. This definitely reduces the safety of the vehicle for the driver, passengers and other vehicles. Shut-off without warning, reduces speed unexpectedly in traffic is a risk. The distractions of looking down for solutions to see what's going on and trying to reset system.
- Forward collision avoidance › Automatic emergency braking · Service brakes
Driving at speed (70-75 mph) in the HOV lane of the I-5 Freeway south of Los Angeles, a warning signal would occasionally light up and sound when the van passed under HOV signage indicating HOV exits. Then, with a completely clear lane ahead – no vehicles, no obstacles – the van's braking system…
Driving at speed (70-75 mph) in the HOV lane of the I-5 Freeway south of Los Angeles, a warning signal would occasionally light up and sound when the van passed under HOV signage indicating HOV exits. Then, with a completely clear lane ahead – no vehicles, no obstacles – the van's braking system activated just before the van reached one of these overhead signs. The brakes fully locked, the van skidded briefly before the brakes released. The driver of the car following behind slammed on his/her brakes to avoid rear-ending the van. A very dangerous situation and major accident was only avoided because the traffic was relatively light in that particular section of the freeway at that time of day.
- Forward collision avoidance › Automatic emergency braking · Lane departure › Assist
crosswind assist randomly kicking in, acting in a dangerous manner. Vehicle swirl, almost fish tailing. Other times it randomly slams on the brakes, slows down by 10mph, almost got rear ended.
- Unknown or other
The automatic awning fully extended while I was moving at approximately 50 MPH. I was alone in the vehicle. Vehicles in the lane to my right had to change lanes and break to avoid colliding with awning. I contacted Carefree of Colorado, the manufacturer of the awning (model name: Freestyle…
The automatic awning fully extended while I was moving at approximately 50 MPH. I was alone in the vehicle. Vehicles in the lane to my right had to change lanes and break to avoid colliding with awning. I contacted Carefree of Colorado, the manufacturer of the awning (model name: Freestyle Evolution). The technicians could not diagnose the problem and suggested that I take it in for service. There was no warning lamps or beeps before or during the spontaneous deployment. I was aware of the problem after hearing a loud noise, flapping and was able to visually confirm that the awning was extended. there is only one switch used to extend and retract the awning and it is out of reach of the drivers seat. Upon inspection, I found the switch in the "in" position, which means that it is retracted.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011223SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.
- 11009856Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and at-tach the collected information.
- 11009854Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.
- 11008717Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and attach the collected information. Remedy Please complete the following inspections and tests: 1. Perform a tailpipe wipe test and document the results along with photographs. 2. Inspect the NOx connectors, pins, crimps, and harnesses between N37/7 and N37/8 to F152f59, Z7108, W105/3, and X30/81. 3. Provide actual values/sensor plausibility test results for all pressure and temperature sensors with the engine com- pletely cooled off for at least eight hours, the key on, and the engine off. Repeat the test with the engine/exhaust at operating temperature and the engine idling. 4. Perform a pressurized smoke test of the intake, charge air system, and exhaust to verify that there are no leaks. Apply overpressure (not exceeding 26 psi) from the exhaust pipe end and seal the system at the clean airline toward the air filter housing. Manipulate all components during the smoke test. 5. Provide diesel particulate filter actual values and regeneration history. 6. Inspect the SCR temperature sensor wirings and pins for electrical and physical correctness. Determine whether this sensor reaches operating temperature while driving and document the time it takes to reach operating temperatu- re. 7. Inspect the Adblue injector nozzle/s for clogging or leaking, and provide photographs. 8. With the Adblue injector/s removed from the exhaust system, perform two to three Adblue pressure tests and check for leaks. If leaks are detected, provide photographs. 9. Collect an Adblue sample, test fluid quality, and provide notes on its condition and quantity (color, clarity, separati- on, odor, etc.), along with a photograph for review. Also, provide a photograph of the spray pattern. 10. Separate the exhaust pipe downstream of the diesel particulate filter, inspect the diesel particulate filter and SCR, and note any soot, blockage, or damage. Provide photographs. 11. Inspect the SCR catalyst interior for dried Adblue residue, and provide photographs. 12. Perform several test drives at varying speeds to gather graphical illustrations (screenshots of the completed graphs in PDF format) of signals from NOx sensors. Provide three to four graphs or actual values of operational NOx sensors with XENTRY; see attachments for examples. Additionally, provide one graph/screenshot of the vehicle idling at operating temperature. Disconnect the Adblue injection valve, drive for approximately 30 minutes to exhaust all Ad- blue within the SCR catalytic converter, and provide two to three additional NOx graphs/screenshots with the sensor disconnected. (see attachments for needed graphs)
- 11001114Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes PDF document in attachments. Complaint C: One or more electrical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of electrical fault codes PDF document attached. Cause of Complaint A: Increased friction between the EGR Valve blade and seat due to soot deposits causing a delay of the EGR Valve being able to reach the target value of the EGR Valve position controller. NOTE: This causes the EGR Valve blade and potentially the boost pressure controller to oscillate. Cause of Complaint B: Soot deposits between the EGR Valve blade and seat leading to the EGR Valve no longer being able to meet the desired target of the EGR Valve position controller. Cause of Complaint C: Internal EGR Valve or other electrical faults related to the EGR Valve function.
- 11001110Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2. Damaged body components will need to be repaired or replaced by a MB certified collision center. While at the collision center, please request a visual check for cracks on threaded connection of door holder in front door. 3. Replace lower hinge of front door on affected side of vehicle. (lower hinge will need to be painted) 4. Replace door holder (on both sides) with modified, shortened door holder. 5. For a repeat failure on a vehicle that has been previously repaired with the updated parts, Please create a PTSS case.
- 10253244Propeller Shaft Check Strap on the crossmember may not have been installed.
- 10251998News channel update.
- 10251997News channel update.
- 10251090Check Par????on Wall Bolts
- 10251089Recall Information.
- 10251088Recall Information.
- 10251085Check patrition Wall Bolts
- 10240168Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
- 10240045Modify Interior Blower Motor Fuse Layout
- 10235072Software Updates.
- 10235071Software Updates.
- 10235070Software Updates.
- 10235069Software Updates.
- 10235068Software Updates.
- 10235067Software Updates.
- 10233790Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair panel A 910 722 33 00 and screw in again with collar nut A 005 990 64 50. When using the adhesive, observe the following: Roughen the bonding surfaces slightly and clean them so that they are free of grease in order to guarantee secure bonding.
- 10233787Complaint Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset. Information: All fault codes in AdBlue (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored in the AdBlue (SCR) control unit. Cause The procedure for resetting the SCR/AdBlue warning message with XENTRY Diagnosis has not been carried out. Information: In order to reset the SCR/AdBlue warning message for SCR Generation 4, the AdBlue system needs to be checked. Remedy Follow Diagnostic Instructions
- 10232555Update Software - Comfort Function
- 10232325Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: Due to incorrectly installed component parts of the clean air line between the air filter box and the exhaust gas turbocharger, it is possible that leaks may occur in the system which subsequently result in air mass faults A fouled air filter or leaks in the intake or charge air system downstream of the exhaust gas turbocharger may also cause these faults. b) In the case of fault P300CA9: Computational model for programmed values of air intake, in particular, for the high load mode, calculates this high load correction programmed value incorrectly. This leads to the programmed value drifting too quickly towards the limit. Remedy Install the following add-ons: 18937 for XENTRY 12/2020 18938 for XENTRY 03/2021
- 10232322Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: On engine 642 cylinder 6 is affected. On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section. Information: Under certain operating conditions, condensation that has collected in the charge air cooler can enter the combustion chamber to a damaging degree and a damage profile is then generated (connecting rod bent). Remedy Perform following testing and diagnosis operations
- 10231020Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.
- 10230520(RC)Remove Power Sliding Door Function
- 10228818Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If the vehicle is equipped with H13 (rear additional heat exchanger), There is an additional stepper motor in the rear heater case under the vehicle. This stepper motor can influence the normalization process. May include fault code: B1A9C07 the output for control valve "Left water valve" has a malfunction. There is a mechanical fault. The component is called N29/12 (rear additional heat exchanger ) . Remedy: See instructions
- 10228812Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to detect, the radar sensor switches off due to the self-test and sets fault code C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned. Remedy Check the area of the front radar for damage. Check whether fault code "C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned" is set in the B92 or B92/1 Active Brake Assist/Active Distance Assist DISTRONIC (ABA/DTR) (FCW177) control unit. If the fault code is present, check the vertical actual values. If these are not OK, please correct the value with inspection of installation position or calibration of installation height (see attachment 2021 NDTD_Vans_Radar Sensor for best practices and functionality info) If the actual values are OK, please update the software.
- 10228609(SC)Replace Front Door Check
- 10228606(RC)Update Hermes Communication Module Software
- 10228601(RC)Update Park Lock Function
- 10228600(RC)Update Park Lock Function
- 10228599(RC)Update Park Lock Function
- 10222473Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: Digital rear view display will no longer operate after Amazon specific PSM software is removed! MY18 will show the reverse camera image on the Audio 15 screen. MY19-21 will lose reverse camera functionality completely! Cause Strategic fleet customer removed the OEM rear view mirror with integrated reverse camera display to install an aftermarket digital rear view display that gets its power supply and reverse signal from PSM. When the Amazon-specific PSM software is removed, the aftermarket digital rear view display no longer has a power supply or reverse signal supplied by the PSM. It is not possible for the OEM PSM software to provide a power supply or reverse signal to the aftermarket digital rear view display. Remedy 1. Notify customer the aftermarket digital rear view display will not operate after PSM software is updated, AND: Reverse camera image will be displayed on the Audio 15 screen (MY18 ONLY) OR Aftermarket digital rear view display must be replaced with the OEM rear view mirror with integrated reverse camera display (MY19-21). 2. Perform software update of Parameterizable Special Module (PSM) using XENTRY > Adaptations > Control Unit Update > Updating of control unit software. This will remove fleet-specific PSM software and load the OEM PSM software from VeDoc. 3. MY19-21: Remove aftermarket rear view display and install OEM rear view mirror with integrated reverse camera display.
- 10217645(RC)Update Hermes Communication Module Software
- 10217594(RC)Update Rear View Camera Software
- 10212903Ecall Hermes Software Update.
- 10212898Software updare.
Every Mercedes-Benz Sprinter 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.