2000 Chevrolet Suburban
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Chevrolet › Suburban › 2000
These records cover every 2000 Chevrolet Suburban. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2000 Chevrolet Suburban. Newest first.
Certain replacement fuel filters, fram brand name p/n g3727, with date codes x52911 through x60801 sequentially or x600141 and a mexico country or origin marking on the fuel filter housing manufactured from october 18, 2005, through march 21, 2006, sold for use on the vehicles listed above and on certain school buses. (to see the school bus engine sizes…
Risk and remedy
Risk
This condition may cause an inadequate seal at the connection, potentially leading to a fuel leak. In the presence of an ignition source, a fire could occur.
Remedy
Honeywell will notify owners and replace the fuel filters free of charge. the recall began on october 18, 2006. owners may contact fram customer service at 1-800-890-2075 (option 1).
Certain pro-a motors corner lamps, turn signals, and headlights sold as replacement lamps for use on certain passenger vehicles listed above. some combination lamps that are not equipped with amber side reflectors fail to conform to federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash without warning.
Remedy
Pro-a motors will notify owners and offer to repurchase the lamps. the recall began on april 3, 2006. owners may contact pro-a motors at 323-838-2988.
Certain pickup trucks and sport utility vehicles may experience unwanted antilock brake system (ABS) activation. this condition IS more likely to occur in environmentally corrosive areas. this recall will be launched in the "salt belt" states of connecticut, delaware, illinois, indiana, iowa, maryland, massachusetts, maine, michigan, minnesota, missouri…
Risk and remedy
Risk
This can cause increased stopping distances during low-speed brake applications, which could result in a crash.
Remedy
Dealers are to remove the wheel speed sensor and thoroughly clean the wheel speed sensor mounting surface on the bearing, apply rust inhibitor to the cleaned surface, grease the mounting surface, reinstall the wheel speed sensor, and check the peak-to-peak output voltage to ensure the wheel speed signal IS within specifications. the recall began september 22, 2005. owners may contact chevrolet at 1-800-630-2438 or GMC at 1-866-996-9463.
Certain trucks and sport utility vehicles were built with fuel module reservoir assemblies that contain fuel pump wires connectors may overheat under certain operating conditions.
Risk and remedy
Risk
If the ignition circuit wire IS exposed, the fuel pump fuse will blow, disabling the fuel pump and causing an engine stall or no-start condition. if sufficient heat IS conducted to the pass-through connector, a hole in the connector may result, which may cause a 'service engine soon' light to be illuminated during the emission system diagnostic routine. fuel vapor and in some cases liquid fuel may leak out of the fuel tank through the hole in the connector body. fuel leakage, in the presence of an ignition source, could result in a fire. also if the ignition circuit or ground wire IS exposed and shorts to the fuel level sender card wires, inaccurate fuel level readings may result.
Remedy
Dealers will remove the fuel tank, and remove the module reservoir assemblies from the tank, and install a new service kit free of charge. an interim letter to owners was mailed on may 25, 2005. the owners were re-notified on october 19, 2005, since parts are now availabe. owners may contact chevrolet at 1-800-630-2438 and GMC at 1-866-996-9463.
Some pickup trucks, vans, and sport utility vehicles equipped with a hydraulic pump driveshaft that can fracture, resulting in immediate loss of hydraulic power steering assist. on certain vehicles equipped with hydro-boost power brakes, the same condition can result in loss of power assist for braking after the reserve pressure IS depleted.
Risk and remedy
Risk
An inoperative pump can cause increased steering effort, and in hydro-boost equipped vehicles also increased braking effort, but does not completely eliminate the ability to steer or slow the vehicle.
Remedy
Dealers will replace the hydraulic pump. the campaign began on february 14, 2005. owners may contact chevrolet at 1-800-630-2438 or GMC at 1-866-996-9463.
Certain pickup truck, van, and MINI van conversions equipped with southern comfort built running boards that contain certain courtesy lights manufactured by american technology components, inc. these units contain a courtesy light or lights that might overheat when the wire harness IS exposed to excessive moisture and road salt.
Risk and remedy
Risk
This overheating condition can cause the running board to melt or cause a fire.
Remedy
Dealers will replace the wiring harness on these running boards. owner notification began march 7, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact southern comfort at 1-800-745-6096.
On certain pickup and utility trucks, some of these vehicles have an air bag sensing diagnostic module (sdm) which contains an anomaly that could result in the driver and passenger's air bag failing to deploy during certain frontal crashes.
Risk and remedy
Risk
In a vehicle crash, front seat occupants may receive more severe injuries.
Remedy
Dealers will recalibrate the sdm on the affected vehicles. owner notification began august 28, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020 or GMC at 1-800-462-8782.
Tire description: wilderness LE tires (both black and raised white letter tires) produced during the week of april 24, 2000 (the seventeenth week of 2000) at the cuernavaca, mexico plant with tire serial numbers v672wl11700 (blackwall) and v672wl21700 (raised white letters). these tires were used as original equipment on model year 2000 yukon XL 1500…
Risk and remedy
Risk
Tread belt separation may be noticed by irregular wear, noise, or vibration. with continued use, it may lead to complete separation of the tread/belt package from the tire carcass, possibly resulting in a vehicle crash, personal injury, or death.
Remedy
On january 2, 2001, firestone made a public announcement of the defect and that replacement tires are immediately available at no cost to the customer. replacement tires are available at either their local gm or chevrolet dealer or by their local authorized participating firestone retailer. owner notification began january 1, 2001. owners should contact firestone at 1-800-465-1904.
Vehicle description: light duty pickup trucks and sport utility vehicles. some of these vehicles have a clearance condition between the front right-hand brake pipe and the body cross sill that could decrease to the point of allowing contact during the life of the vehicle. if contact occurs and the brake pipe becomes damaged, in half of the brake system…
Risk and remedy
Risk
During braking, the pedal will be lower than normal and stopping distances will be longer. if this occurs when stopping distance IS limited, a crash could occur.
Remedy
Dealers will inspect the front right-hand brake pipe for wear. if there are signs of wear, this section of the brake pipe will be replaced with a new designed brake pipe section. if there are not signs of wear on the brake pipe, the dealer will install a spacer clip to ensure sufficient clearance between the brake pipe and the body cross sill.
Vehicle description: light duty pickup trucks and sport utility vehicles. some of these vehicles have loose or missing rear wheelhouse plugs. under certain vehicle operating conditions, exhaust gases can flow forward and accumulate in the rear wheelhouse.
Risk and remedy
Risk
These gases could flow into the passenger compartment if the plug IS missing or loose and could cause possible illness, unconsciousness, or death.
Remedy
Dealers will inspect the vehicle for loose or missing wheelhouse plugs and install new plugs if necessary.
Vehicle description: light duty pickup trucks and sport utility vehicles equipped with vacuum power, 4-wheel disc brakes. these vehicles fail to comply with the requirements of fmvss no. 105, "hydraulic brake systems." these vehicles were built with a kinked brake booster vacuum supply hose.
Risk and remedy
Risk
These vehicles do not comply with requirements of fmvss no. 105.
Remedy
Dealers will re-route the brake booster vacuum supply hose.
Owner complaints
282 complaints13 involved a crash7 involved a fire14 injuries1 deaths
What owners report most
Latest complaints
- Fuel system, gasoline · Power train
The contact owns a 2000 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked. The contact stated that the vehicle failed to move while in reverse(R) and…
The contact owns a 2000 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the vehicle jerked. The contact stated that the vehicle failed to move while in reverse(R) and only responded while in drive(D). The contact stated that the vehicle stalled while driving. The vehicle was towed to an independent mechanic who diagnosed that an unknown sensor connected to the transmission and engine had failed. The contact bought the sensor, and when the independent mechanic repaired the vehicle, the failure persisted. The independent mechanic then diagnosed that the transmission had failed. The vehicle was repaired. The contact stated that a year later, on a separate occasion, the vehicle failed to start. The contact replaced the battery. The contact stated that afterwards, an abnormal sound was coming from the vehicle. The contact stated that the vehicle failed to function while in reverse(R) or drive(D). There was an abnormal sound coming from the engine. The contact rebuilt the transmission with a friend who was an independent mechanic. The contact stated that the fuel pump was replaced. The contact stated that three years later, the fuel pump failed to function as intended. The contact parked the vehicle, and the vehicle was no longer being driven. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
- Structure › Body
Rear glass hatch hinge separation from glass, passenger side. Vehicle was passed to me after my father passed. Unknown when the hinge separated from glass. This is a safety issue for obvious reasons.
- Service brakes
I started my suburban like any other day, step on brakes to release the shifter, put into drive with no problem, I went onto the highway aka freeway with no problem, I needed to make a panic stop, and the brake pedal went straight to the floor, trying to use the emergency brake pedal, that…
I started my suburban like any other day, step on brakes to release the shifter, put into drive with no problem, I went onto the highway aka freeway with no problem, I needed to make a panic stop, and the brake pedal went straight to the floor, trying to use the emergency brake pedal, that also failed.. When did a american made product like the chevy suburban gat such a cheap manufacturing of brake components... My previous car, 1987 volkswagen vanagon camper never needed steel brake lines replaced. The rubber hoses I can understand... But steel brakes lines should last longer than 25 yrs.
- Structure › Body
I had a flat tire. When I went to change it, the spare tire hoist with lowers the spare was inoperable and would not lower the spare. Had to take truck to dealer. I was told by dealer that the mechanism to lower the spare had rusted and had seized and had to be replaced, which II did and paid for.…
I had a flat tire. When I went to change it, the spare tire hoist with lowers the spare was inoperable and would not lower the spare. Had to take truck to dealer. I was told by dealer that the mechanism to lower the spare had rusted and had seized and had to be replaced, which II did and paid for. Imagine being in an isolated area with foul weather and not being able to change your tire because you could not access the spare. I believe this to be a significant safety issue. I did complain to dealer without success or satisfaction . The car was obviously stationary at he time the event
- Engine · Vehicle speed control
TL* the contact owns a 2000 chevrolet suburban. While driving 20 mph, the vehicle caught on fire between the accelerator pedal and engine firewall. The fire department was notified and was able to extinguish the fire. A fire report was filed. The vehicle was towed to the contact's residence. The…
TL* the contact owns a 2000 chevrolet suburban. While driving 20 mph, the vehicle caught on fire between the accelerator pedal and engine firewall. The fire department was notified and was able to extinguish the fire. A fire report was filed. The vehicle was towed to the contact's residence. The contact sustained minor blisters to the bottom of the feet, which did not require medical attention. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 232,000.
- Service brakes
TL* the contact owns a 2000 chevrolet suburban. The contact started the ignition and the brake pedal extended to the floorboard without warning when it was depressed. The failure recurred four times. The vehicle was taken to a dealer where it was diagnosed that the brake cable failed. The manufacturer was made aware of the failure. The failure mileage was approximately 11,000.
- Fuel/propulsion system
In the process of replacing the fuel pump for the 3RD time.. first one was under warranty but the next 2 are on me..now my mechanic informed me of a newer design ... Should have came out earlier.
- Service brakes
TL* the contact owns a 2000 chevrolet suburban. While driving approximately 4 mph on dry road surfaces, the ABS engaged when the brake pedal was depressed. The failure recurred whenever coming to a stop. In 2005, the vehicle was serviced under nhtsa campaign number: 05v379000 (service brakes…
TL* the contact owns a 2000 chevrolet suburban. While driving approximately 4 mph on dry road surfaces, the ABS engaged when the brake pedal was depressed. The failure recurred whenever coming to a stop. In 2005, the vehicle was serviced under nhtsa campaign number: 05v379000 (service brakes, hydraulic); however, the contact had not experienced a failure at the time. The remedy was insufficient and the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 106,000. updated 04/08/16*lj *js
- Service brakes
While driving at 30 miles per hour applied the brakes and brake pedal became soft and went to the floor. the vehicle barely came to a stop before I hit anything. no warning lights or messages appeared before this happened. found brake fluid leaking from rusted metal tubing on frame just behind driver's side front wheel.
- Unknown or other
I have been working in the 9100 keystone ave. Office building for the passed two and a half months. For over a month now there has been a black chevrolet suburban parked in the spot next to mine. It hasn't been touched for over a month. If it IS a stolen vehicle I want to report it so that it can be returned to the owner.
- Service brakes
Brakes failed, had to drive off the road in fear of hitting car in front of me. corroded rear brake lines, rear brake line blew out. *tr
- Service brakes
I was sitting in my driveway and I pressed on the brake to engage reverse when the brake pedal went all the way to the floor. this IS not a normal braking for our suburban. brake fluid was added to the brake fluid compartment and brakes were re-tested; brake pedal continued to go to floor.…
I was sitting in my driveway and I pressed on the brake to engage reverse when the brake pedal went all the way to the floor. this IS not a normal braking for our suburban. brake fluid was added to the brake fluid compartment and brakes were re-tested; brake pedal continued to go to floor. further investigation of the vehicle outside the suburban found brake fluid leaking from brake line when brake pedal was engaged. *tr
- Service brakes · Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
TL* the contact owns a 2000 chevrolet suburban. the contact stated a routine maintenance he was notified that the brake line was corroded. The techinician stated that the brake line needed to be replaced. the vehicle was not repaired. the manufacturer was notified of the defect. the approximate failure mileage was 146,000. updated 11/7/14*cn updated 7/27/2015*js
- Service brakes, hydraulic
2000 chevrolet suburban. consumer writes in regards to reimbursement for recall claim denied. *smd the consumer stated he had the hub assemblies and sensors replaced by a certified mechanic due to the speed sensors being rusted. The consumer stated he had them replaced, for much less than the dealer would have charged.
- Service brakes
My family and I (2 adults and 2 children) along with 2 other boys (age 14) were driving down a hill and experienced a complete brake failure. My husband attempted to stop at a light and discovered that the brakes were inactive. The road declined steeply for some time and it was a nightmare as he…
My family and I (2 adults and 2 children) along with 2 other boys (age 14) were driving down a hill and experienced a complete brake failure. My husband attempted to stop at a light and discovered that the brakes were inactive. The road declined steeply for some time and it was a nightmare as he tried everything (e.g., shifting to lower gear, emergency brake, park) to stop the car. As we were close to a major highway and river, my husband had no choice but to stop the car by crashing into an embankment. Given the speed of the vehicle, it was a horrific crash. I'm still recovering from multiple broken bones. My son had to have extensive surgery on his face. We are lucky to be alive. It appears brake failure in this age and model of chevy IS not uncommon and the company IS aware of this problem. How can they stand aside and risk so many lives? One month prior to the crash, our car had passed its annual inspection at a chevy dealership. No brakes issues were identified. Between the mental and physical chores of recovering, it has taken me this long to gather the energy to write this complaint. Owners should band together to submit a class action lawsuit. Chevy needs to be held accountable. Our family IS lucky to be here. We will never purchase another chevy vehicle again. *tr
- Service brakes
Rear brake lines needed to be replace due to corrosion in june 2012. now the front brake lines need to be replaced due to corrosion july 2013. I purchased this vehicle new in 2000. *tr
- Service brakes
TL* the contact owns a 2000 chevrolet suburban. The contact stated that while entering a parking spot at an unknown speed, smoke emitted from the front passenger tire. The contact also mentioned that there was a brake fluid leak. The vehicle was taken to an independent mechanic where it was found…
TL* the contact owns a 2000 chevrolet suburban. The contact stated that while entering a parking spot at an unknown speed, smoke emitted from the front passenger tire. The contact also mentioned that there was a brake fluid leak. The vehicle was taken to an independent mechanic where it was found that the brake lines were corroded. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 238,000. The vin was not available.
- Service brakes
The brake pedal went all of the way to the floor while I was in traffic going about 20 mph. I was able to stop my suburban without hitting the car in front of me by putting the car in 2ND gear and using the emergency brake. There were no warnings lights or messages in the message center before or…
The brake pedal went all of the way to the floor while I was in traffic going about 20 mph. I was able to stop my suburban without hitting the car in front of me by putting the car in 2ND gear and using the emergency brake. There were no warnings lights or messages in the message center before or after this happened. The brake line burst along the frame rail at a spot approximately between the front and rear driver's side door. *tr
- Service brakes
I was driving on york road in maryland going about 35 miles per hour when the car in front of me suddenly stopped. I pressed on the brake pedal but it went straight to the floor. Fortunately I had kept a good distance between my car and the car in front of me. My vehicle came to a stop about half…
I was driving on york road in maryland going about 35 miles per hour when the car in front of me suddenly stopped. I pressed on the brake pedal but it went straight to the floor. Fortunately I had kept a good distance between my car and the car in front of me. My vehicle came to a stop about half and inch away from the car in front. After this I had to pull over and take the vehicle to the dealer. Dealer found that the brake lines had rusted and brake fluid was leaking hence the reason for the car not braking properly. *tr
- Service brakes
Steel brake line along right rear frame member corroded and failed resulting in loss of brake fluid and braking action. inspection of other steel brake lines show extensive corrosion, drawing reasonable conclusion that other lines will fail. all steel brake lines need to be replaced to make vehicle safe to drive. *tr
- Service brakes · Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
Steel brake lines along rear differential corroded and failed resulting in loss of brake fluid and braking actions. *tr
- Service brakes
When approaching an intersection today the traffic light turned red and when I depressed the brake pedal it collapsed to the floor causing me to run the light and pass into the intersection. I thank my lucky stars that nobody was injured. My wife and child were terrified, as was i, but we managed to pass through unharmed. *tr
- Service brakes
I was traveling down a city street in philadelphia taking my young kids to daycare, when I had to come to an abrupt stop to avoid a vehicle making an illegal u-turn. The truck would not stop the brake pedal went to the floor then slowly brought the vehicle to a stop. I had the truck towed into a…
I was traveling down a city street in philadelphia taking my young kids to daycare, when I had to come to an abrupt stop to avoid a vehicle making an illegal u-turn. The truck would not stop the brake pedal went to the floor then slowly brought the vehicle to a stop. I had the truck towed into a repair facility and was told by the mechanic my suburban was the third in two day period to come in with ruptured brake lines due to corrosion. This matter needs to be addressed before someone IS seriously hurt or killed. I just arrived home a week prior from vacationing with my entire family in this vehicle. My vehicle has been routinely checked and serviced by bryner chevy in jenkin town pa. I was never informed my brake lines were corroded. *tr
- Service brakes
Was slowing down for a light at an intersection. Was traveling around 15 mph when I started to brake then the pedal "popped" and went to the floor. It did come to a stop about 20 feet into the intersection, lucky for the 7 passengers that where with me no one was coming through the intersection. I…
Was slowing down for a light at an intersection. Was traveling around 15 mph when I started to brake then the pedal "popped" and went to the floor. It did come to a stop about 20 feet into the intersection, lucky for the 7 passengers that where with me no one was coming through the intersection. I cannot believe that my break lines are in this condition at this age. I owned a 78 chevy for about 12 years, the brake lines looked as good as new the day I sold it. Looking for a garage that can replace all the lines with non-gm parts. Unlike gm I value the life of my family. Gm just lost another customer. *tr
- Fuel/propulsion system
TL* the contact owns a 2000 chevrolet suburban. The contact was driving 70 mph when the vehicle stalled without warning. The contact was able to pull over to the side of the road but was unable to restart the vehicle. The vehicle was towed to a local mechanic. The mechanic stated that the fuel pump…
TL* the contact owns a 2000 chevrolet suburban. The contact was driving 70 mph when the vehicle stalled without warning. The contact was able to pull over to the side of the road but was unable to restart the vehicle. The vehicle was towed to a local mechanic. The mechanic stated that the fuel pump failed and needed to be replaced. The contact did not call the manufacturer. The contact had the fuel pump replaced two months prior to the recent failure. The failure mileage was 201,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Brake line corrosion failure
On January 11, 2011, ODI opened EA11-001 to investigate allegations of premature brake line corrosion failure in model year (MY) 1999 through 2003 General Motors (GM) full-size pickup trucks and sport utility vehicles sold or registered in the following region of the United States that NHTSA has viewed as salt states…
On January 11, 2011, ODI opened EA11-001 to investigate allegations of premature brake line corrosion failure in model year (MY) 1999 through 2003 General Motors (GM) full-size pickup trucks and sport utility vehicles sold or registered in the following region of the United States that NHTSA has viewed as salt states for investigations of corrosion related issues:Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin.The subject vehicles represent the first five MY's of GM's GMT800 platform production, of which approximately 2,038,504 vehicles were sold in salt states (the subject vehicles).The GMT800 platform includes the following vehicles:1999-2007 Chevrolet Silverado and GMC Sierra 1500, 2500 and 3500 series pick-up trucks; 2000-2006 Chevrolet Suburban, Chevrolet Tahoe and GMC Yukon sport utility vehicles; and 2002-2006 Cadillac Escalade and Chevrolet Avalanche sport-utility vehicles.General Motors produced a total of approximately 10,427,062 GMT800 vehicles for sales in the United States, including almost 5 million that were sold in salt states.Although there are over 60 different brake pipe routing configuration used in GMT800 vehicles, with the exception of the rear crossover pipes in MY 200x-2007 vehicles that changed from rear disc to drum brakes, all of the vehicles use brake pipes from the same supplier with a common double-wall, brazed steel pipe design with a combination of hot dip Zinc-Aluminum corrosion protection coating and Aluminum paint outer layer known in the industry as AlGal (ASTM-B750). ODI analysis of field data regarding GMT800 vehicles identified a total of 3,645 complaints of brake pipe corrosion failures, including 107 alleging crashes, and 40 injuries.Though only 20% of total GMT800 production, due to age and region the subject vehicles account for a disproportionate share of the failure experience; with 2,702 of the complaints (75%), 88 of the crashes (82%) and 20 of the injuries (50%) reported in those vehicles.Analysis of the complaints showed strong correlations to vehicle age and region.For vehicles with less than 8 years of service, the complaint rates were minimal for all regions.In the salt states the failure rates begin to climb as the vehicles advance in age, particularly in the Northeast corner of the United States.The complaint rates in the salt states go from less than 0.1 incident per thousand vehicles (IPTV) at 7 years in service to over 1.0 IPTV after the 12th year of service for the subject pickup trucks and utility vehicles.Most of the failures reported to ODI occurred in vehicles with more than 10 years in service.ODI?s investigation did not identify any specific defect conditions that were causing or contributing to the brake pipe failures.Nor did the analysis isolate the problem to any subject vehicle sub-populations when analyzed by vehicle type or production range.The investigation found that vehicles experiencing brake pipe corrosion failures were likely to have general patterns of excessive corrosion on the majority of the brake pipe assembly and appear to be occurring due to expected wear out for the brake pipe coating material used in the subject vehicles and the environmental conditions in severe corrosion states.A safety-related defect has not been identified at this time.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor t
- Brake line corrosion failure
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines.DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010…
The Office of Defects Investigation (ODI) received Defect Petition DP10-003 on March 2, 2010, requesting the investigation of model year (MY) 2003 Chevrolet Silverado 2500HD 4WD pickup trucks for corrosion failures of the vehicle brake lines.DP10-003 was granted and on March 30, 2010, Preliminary Evaluation PE10-010 was opened on more than six million model year 1999 through 2003 light trucks and sport utility vehicles manufactured and sold by General Motors Corporation (GM).On July 2, 2010, ODI received GM's response to an information request, which included GM's assessment of the frequency and safety consequences of the alleged defect. GM stated that:(1) the brake system of the subject vehicles is split front/rear and should a brake pipe suddenly fail for any reason, the affected vehicle would be capable of stopping with the pressure supplied by the remaining circuit; (2) the subject vehicles were designed to meet the hydraulic circuit partial failure requirements of Federal Motor Vehicle Safety Standards 105 and 135, Light Vehicle Brake Systems; and (3) should a brake fluid leak occur for any reason, the brake system malfunction indicator lamp (MIL) would illuminate and warn the driver before the brake fluid level was low enough to cause a loss of line pressure.ODI's and GM's analysis indicates that 85 percent of the complaints occurred on vehicles used primarily in States that use salt on the roads during Winter months (Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisconsin).Overall the complaint rates per 100,000 vehicles for Salt Belt States is 43.0 and Non-Salt Belt is 3.0.In approximately 25 percent of the complaints the brake pipe failure occurred suddenly, with no warning (i.e., no MIL, Brake Fluid Loss Warning), and resulted in extended stopping distances.In 30 of these the increase in stopping distance that resulted was a factor in the crash and in 10 others the vehicle was intentionally steered off the road or into another lane of travel in order to avoid a crash.This investigation has been upgraded to an Engineering Analysis (EA11-001) for subject vehicles sold or currently registered in Salt Belt States to further assess the scope, frequency and safety risks associated with sudden failures of corroded brake pipes that can result in decreased brake effectiveness. ODI will continue to gather information on subject vehicles outside the Salt Belt as well.
- Parking brake failure
Odi's review of complaint data received since the close of ea04-011 revealed no indication that the investigation should be re-opened.more details can be found in the federal register notice enclosed in the dp05-009 public file.odi reserves the right to reopen the investigation in the future should conditions warrant.
- Unwanted low-speed ABS activation
In a letter dated august 29, 2005, gm notified odi that it was recalling certain model year 1999 through 2002 c/k pickup trucks and sport utility vehicles to correct a problem with anti-lock brake system (ABS) wheel speed sensor corrosion that may result in unwanted ABS activation and extended stopping distances…
In a letter dated august 29, 2005, gm notified odi that it was recalling certain model year 1999 through 2002 c/k pickup trucks and sport utility vehicles to correct a problem with anti-lock brake system (ABS) wheel speed sensor corrosion that may result in unwanted ABS activation and extended stopping distances during low-speed braking (recall 05v-379).gm's recall covers approximately 804,000 vehicles currently registered in the following 14 salt-belt states:connecticut, illinois, indiana, massachusetts, maine, michigan, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, and west virginia.the recall procedure will involve removing the sensor, cleaning the mounting surface, applying a rust inhibitor (zinc-x) to the surface, and reinstalling the sensor.if necessary, the sensor will be replaced. The population and failure report data given in this resume are for the full region that has been considered by odi as the salt-belt.that includes delaware, iowa, maryland, minnesota, missouri, wisconsin and the district of columbia in addition to the 14 states included in 05v-379.the states covered by gm's recall have the highest incident rates for the subject condition, accounting for 91% of the incidents, but only 24% of subject vehicle sales in the united states.odi's analysis determined that 840 of the complaints, 244 of the crashes, and 16 of the injuries identified in this investigation occurred in those states.the resulting incident and crash rates are 96.2 and 28.0 per 100,000 vehicles respectively (note:rates are based on vehicle sales, not registered vehicles). The corresponding numbers in the excluded portions of the salt-belt are 399,000 vehicles, 81 incidents (20.3 per 100,000 vehicles), 3 crashes, and no injuries.the statistics in the remaining 30 states are 2,406,000 vehicles, 168 incidents (7.0 per 100,000 vehicles), 31 crashes, and one injury.gm and odi are continuing to monitor the problem experience in states that are not included in the recall.gm will provide odi with updated complaint, field report, and warranty data in november 2005.odi and gm will review that data and assess the appropriateness of the current scope of the recall at that time.
- Overheated fuel pump wiring
In a letter dated april 14, 2005, general motors (gm) notified odi that it had identified a defect related to motor vehicle safety in approximately 316,508 model year (my) 2000-01 1500 series chevrolet suburban and GMC yukon XL vehicles (recall 05v-155).gm determined that some of these vehicles were equipped with fuel…
In a letter dated april 14, 2005, general motors (gm) notified odi that it had identified a defect related to motor vehicle safety in approximately 316,508 model year (my) 2000-01 1500 series chevrolet suburban and GMC yukon XL vehicles (recall 05v-155).gm determined that some of these vehicles were equipped with fuel module reservoir assemblies (mras) that contain fuel pump wires and/or connectors that may overheat under certain operating conditions.according to gm, fuel pump wires that overheat may result in one or more conditions that present risks to motor vehicle safety:(1) fuel leakage from the mra pass-through connector if the overheating produces a hole in the plastic connector; (2) engine stall if wiring exposed by the overheating shorts to ground and causes the fuel pump fuse to blow; or (3) inaccurate fuel level readings if overheated wiring IS shorted to the fuel level sender card.gm's analysis identified the cause of the overheated wiring as a high-resistance condition in the mra connector contacts due to fretting corrosion that may develop over time.gm determined that the corrosion IS caused by movement between the contact surfaces and that such movement IS primarily influenced by chassis and fuel tank virbration characteristics.gm's testing found that the fuel tank vibration characteristics of the recalled my 2000-01 1500-series vehicles were significantly greater than in other gm vehicles equipped with the same mra connectors.these vehicles had the highest rate of related fuel leak and stall complaints; and a recent survey conducted by gm found evidence of mra wiring over-heating in almost one-third of the 1500-series vehicles inspected. Other vehicles equipped with the subject mra connector and evaluated during this investigation include approximately 33,000 my 2000-01 2500-series sububran and yukon XL vehicles, which fall within the scope of ea04-026, and peer populations of short wheelbase yukon and tahoe utility vehicles and full-size silverado and sierra pickup trucks. These vehicles are not included in recall 05v-155 for the following reasons:(1) these vehicles are equipped with fuel tanks with significantly less vibration at the mra interface than the recalled vehicles; (2) the potential for fuel leakage IS substantially lower in the pickup trucks and short-wheelbase utility vehicles due to differences in fuel tank configuration and no incidents of fuel leakage due to overheated wiring were verified in these vehicles; (3) there there have been only three potentially related complaints of fuel leakage associated with the overheated wiring condition in the 2500-series long-wheelbase utility vehicles; and (4) no evidence of overheated wiring was found in the 2500-series suburban and yukon XL vehicles and pickup trucks inspected by gm in its vehicle survey efforts and the rate found in the short-wheelbase utilities was lower than the recalled vehicles by an order of magnitude. Odi will continue to monitor the experience in the 2500 series my 2000-01 long-wheelbase utility vehicles.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists for the 2500 series vehicles.the agency reserves the right to take further action if warranted by a change in circumstances.
- Overheated fuel pump wiring
The fuel pump wiring and connector may overheat and melt a hole in the top of the fuel pump module.possible consequences include fuel tank leakage and engine stall with no restart.fourteen of the 20 complaints to odi allege fuel tank leakage, including one that reported that a fire department was called to the scene…
The fuel pump wiring and connector may overheat and melt a hole in the top of the fuel pump module.possible consequences include fuel tank leakage and engine stall with no restart.fourteen of the 20 complaints to odi allege fuel tank leakage, including one that reported that a fire department was called to the scene after a pool of gasoline was discovered beneath the vehicle.most of the odi complaints report incidents that occurred within the past year. According to gm, fuel leakage can occur in the subject vehicles if the heat IS sufficient to melt a hole in the plastic connector large enough for liquid fuel to flow through.on-board emissions diagnostics may detect holes that are approximately 0.040 inches or more and set a service engine soon warning light.the connector position in the subject vehicles IS below the fuel level when the tank IS full.while gm does not know how much fuel could leak from a tank with a melted fuel pump connector, several consumers have reported significant leak events.engine stall can occur IF:(1) a short occurs in the pump wiring (bare wire exposed by melted insulation shorts against a ground or ground wire) and the fuel pump relay fuse IS blown; or (2) the vehicle runs out of fuel due to an inaccurate fuel gauge reading resulting from an electrical short between the fuel pump wiring and the level sensor wiring. Gm's analysis of five assemblies returned from incident vehicles determined that the condition IS caused by elevated resistance/ arcing at the mra undercover b cavity terminal of the four-way 150 metri-pak connector.gm attributes the high resistance and arcing to a depressed contact arm at the 150 metri-pak b cavity female terminal.gm IS continuing its investigation to complete its root cause analysis. Modular reservoir assemblies using the 150 metri-pak connectors were used by gm in several million c/k-series sport utility vehicles and pickup trucks from my 1997 through 2002, when gm released a metal mra cover and a 280 metri-pak connector in the subject vehicles.during pe04-042, odi collected information from gm concerning my 2000-2002 c/k suv's and pickup trucks.the subject vehicles comprise approximately 9 percent of production for those vehicles and about 39 percent of complaints to gm. This investigation has been upgraded to an engineering analysis to further assess the scope, frequency, and safety consequences of the alleged defect in gm c/k-series vehicles.
- Hydraulic pump failres
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these…
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. Gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report.
- Steel wheel rim fracture
There have been less than 2 complaints per 100,000 subject vehicles related to the alleged defect.the oldest vehicles (my 1999) have only 2 complaints in over 140 thousand vehicles after over 4 years in service.the rate of warranty claims potentially related to the alleged defect IS less than 0.1%.there are no known…
There have been less than 2 complaints per 100,000 subject vehicles related to the alleged defect.the oldest vehicles (my 1999) have only 2 complaints in over 140 thousand vehicles after over 4 years in service.the rate of warranty claims potentially related to the alleged defect IS less than 0.1%.there are no known incidents involving rapid loss of tire pressure or loss of vehicle control. A defect trend has not been identified at this time.accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency will take further action if warranted by the circumstances.
- Alleged failure of 2ND row seatbelt alr
The automatic locking retractor (alr) IS a feature incorporated in the subject vehicle for locking the webbing to properly secure a child safety seat into a vehicle.this pe was opened based on a gm technical service bulletin stating that with certain child safety seats the webbing may not remain locked.there are no…
The automatic locking retractor (alr) IS a feature incorporated in the subject vehicle for locking the webbing to properly secure a child safety seat into a vehicle.this pe was opened based on a gm technical service bulletin stating that with certain child safety seats the webbing may not remain locked.there are no complaints in the odi database and only two complaints to gm.gm's instructions state for the final step in using the webbing lock feature to push and pull the child restraint to be sure it IS secure. If the alr IS not locked, the user would be fully aware of this condition prior to completing proper installation of the child safety seat in this vehicle.this investigation did not uncover any complaints of the alr inadvertently unlocking while the vehicle IS in motion.the emergency locking retractor (elr) feature remains available to lock the retractor in a crash.a safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency reserves the right to take further action if warranted by the circumstances.see attached summary for additional information.
- Throttle sticking closed
This investigation involves the general motors corporation (gm)throttle body (tb) utilized in model year (my) 1999-2002 silverado, sierra, tahoe, suburban, avalanche and yukon (subject vehicle(s)) with 4.8L, 5.3L, and 6.0L engines. The tb valve may intermittently stick in a closed position.in such a situation, an…
This investigation involves the general motors corporation (gm)throttle body (tb) utilized in model year (my) 1999-2002 silverado, sierra, tahoe, suburban, avalanche and yukon (subject vehicle(s)) with 4.8L, 5.3L, and 6.0L engines. The tb valve may intermittently stick in a closed position.in such a situation, an operator may apply additional accelerator pedal force to increase engine speed.the application of additional accelerator pedal force, to open a stuck throttle valve, may open the throttle valve more than intended and, in turn, accelerate the engine and vehicle more than intended and reasonably expected by the driver.on august 1, 2002, the office of defects investigation (odi), of the national highway traffic safety administration (nhtsa), opened this engineering analysis.the investigation revealed that two factors may cause the defect: 1) tb manufacturing process problems; and 2) accumulation of deposits (a pcv system by-product) on or around the tb throttle valve and bore.odi concludes that the tb performs in a defective manner after analyzing gm?s data submissions, and test data collected by the vehicle research and test center (vrtc).fifty-nine crashes are alleged to have occurred as a result of gm?s tb defect.the majority of the crashes involve a single vehicle, engaging in a close quarter vehicle maneuver (or low speed), and causing only minor property damage.four out of the fifty-nine crashes involve injury, and those injuries were minor.although gm?s tb IS defective, based on the evidence gathered, odi has found that the accelerator pedal force required to open a stuck throttle valve IS negligible, and the throttle valve does not stick in the open position.therefore this engineering analysis (ea02-015) will be closed at this time.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.for a detailed discussion of the tb component and testing, please see the attached report.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10248444Vehicle Recalls
- 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10246952Programming And Activation Of Replacement OnStar Modules.
- 10246951Programming And Activation Of Replacement OnStar Modules.
- 10246647Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246646Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246645Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246624Car and Truck Fix it Right the First Time Issues
- 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
- 10245950Canadian Customers Unable To Place Calls In The United States
- 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
- 10242298This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 10240793This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.
- 10240344This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 10236164This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10234110This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
- 10232811This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10232287This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
- 10232136This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
- 10230697This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
- 10228888This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
- 10227056This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
Every Chevrolet Suburban model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.