2023 Chevrolet Suburban
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2023 Chevrolet Suburban. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2023 Chevrolet Suburban. Newest first.
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Risk and remedy
Risk
Engine failure increases the risk of a crash.
Remedy
Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
General Motors, LLC (GM) is recalling certain 2023 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. The rear suspension outer control arm bolts may not have been properly heat-treated, which can cause the bolts to break.
Risk and remedy
Risk
A broken suspension bolt can result in misalignment of the rear wheel, increasing the risk of a crash.
Remedy
Dealers will replace both rear suspension outer control arm bolts, free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N232415910.
General Motors, LLC (GM) is recalling certain 2020-2023 Cadillac CT4 and CT5; 2021-2023 Buick Envision; and 2022-2023 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to…
Risk and remedy
Risk
DRLs that do not deactivate as intended may result in a glare, reducing visibility, and increasing the risk of a crash.
Remedy
The body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed January 23, 2023. Owners may contact GMC customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222386380. This recall expands previous recall number 22V-827.
Owner complaints
132 complaints1 involved a crash4 injuries
What owners report most
Latest complaints
- Back over prevention › Warnings · Electrical system
My 2023 Chevrolet Suburban developed a "Service Driver Assist System" warning, and both the front and rear parking assistance systems stopped functioning. When approaching objects at low speeds in Drive or Reverse, the vehicle did not provide the expected parking distance warnings. I took the…
My 2023 Chevrolet Suburban developed a "Service Driver Assist System" warning, and both the front and rear parking assistance systems stopped functioning. When approaching objects at low speeds in Drive or Reverse, the vehicle did not provide the expected parking distance warnings. I took the vehicle to an authorized Chevrolet dealership on October 22, 2026. The dealership initially attributed the problem to a low 12-volt battery and recommended replacing it. I authorized installation of a new ACDelco AGM battery. The dealer tested the charging system at 13.5 volts. However, after the battery replacement, the "Service Driver Assist System" warning remained, and the parking sensors still did not function. The service advisor initially indicated that the warning might take 12–24 hours to disappear. I returned to the dealership because the problem persisted after waited for a weekend. The parking assistance system remains inoperative, reducing the driver's ability to receive proximity warnings when maneuvering or parking near obstacles, pedestrians, or other vehicles. I am reporting this incident because the driver-assistance warning and parking sensor failure persisted after the initial repair. The underlying cause of the sensor damage has not been established.
- Power train
My 2023 Chevrolet Suburban RST equipped with the 6.2L V8 engine has developed serious transmission and drivetrain issues following an engine replacement performed under a GM recall approximately one year ago. Shortly after the engine replacement, the transmission began exhibiting unusual shifting…
My 2023 Chevrolet Suburban RST equipped with the 6.2L V8 engine has developed serious transmission and drivetrain issues following an engine replacement performed under a GM recall approximately one year ago. Shortly after the engine replacement, the transmission began exhibiting unusual shifting behavior. The dealership advised that the transmission needed to reset or relearn its shifting patterns. However, approximately 10,000 miles later, the problems have continued and become increasingly concerning.The vehicle now shifts extremely hard when engaging Drive or Reverse and experiences harsh, abrupt shifts while driving. More concerning, the rear wheels have appeared to lock up unexpectedly on multiple occasions at low speeds, creating a dangerous situation where the driver could lose control of the vehicle or be struck by another vehicle. I reported these problems to the Chevrolet dealership, but I was informed that they could not reproduce the issue or identify any diagnostic trouble codes. Despite these serious symptoms, the underlying problem remains unresolved. I am concerned that this may be a transmission, torque converter, transmission control module, or drivetrain defect affecting other GM vehicles equipped with similar powertrains. I am requesting that NHTSA investigate these potentially dangerous failures, particularly the unexpected drivetrain locking and severe transmission engagement issues, before they result in a serious accident or injury.
- Vehicle speed control
As I was driving on the Highway. My speed was approximately 65 MPH. The suburban slowed itself down and flashed on the driver screen "slow down/reduced acceleration". I was driving with my family in the car on the highway. The car forcing a slow down like that could have caused an accident that…
As I was driving on the Highway. My speed was approximately 65 MPH. The suburban slowed itself down and flashed on the driver screen "slow down/reduced acceleration". I was driving with my family in the car on the highway. The car forcing a slow down like that could have caused an accident that could have killed my 3 year old or my 9 year old. We drove the car home in fear after reading online that the rear tires could force stop on us. We immediately did an at home diagnostic on the vehicle and were given the following codes: P0700, P0747. We have taken the vehicle to the nearest Chevrolet Dealership and had it diagnosed. We were called today and told that the valve body needs replacement. There were no prior warnings or other symptoms of the problem prior to the failure. We've had it serviced at this dealership, had any recalls checked at this dealership and no warnings had been provided.
- Engine · Forward collision avoidance › Adaptive cruise control · Power train
I was driving south on Highway 395 with 2 of my friends on our way home from vacation, which is a 2 lane road in the mountains. About 45 miles north of Victorville, CA. As I was accelerating, my vehicle all of a sudden dropped adaptive cruise control, the engine light started blinking, traction…
I was driving south on Highway 395 with 2 of my friends on our way home from vacation, which is a 2 lane road in the mountains. About 45 miles north of Victorville, CA. As I was accelerating, my vehicle all of a sudden dropped adaptive cruise control, the engine light started blinking, traction control errored, and I got a service ESC message on the dash. I let off the gas a little and everything seemed fine but when I reapplied pressure to the gas pedal the engine started making a loud ticking sound and had barely any propulsion. I had to keep going and was luckily able to find a safe place to pull off the road (which had many blind curves and minimal shoulder space along the highway). Had there not been a safe place to pull over before the engine completely died we could have been hit by any of the many semi trucks traveling on that road. After waiting 2 hours for a tow truck and having the vehicle towed to the Chevrolet dealer in Victorville, I was provided a small SUV rental vehicle to drive the remaining 150 miles home while I left my 2023 Suburban High Country for them to disassemble. When I called the next day they verified there was a Rod Bearing Failure inside the engine and they were submitting to GM for engine replacement. There were NO symptoms before the engine failure happened.
- Power train
Transmission / Electronic Shifter Control While attempting to operate my 2023 Chevrolet Suburban, the vehicle suddenly suffered a complete transmission shift lockout, displaying a critical driver alert on the dashboard stating: "Conditions Not Correct for Shifting." The vehicle actively blocked and…
Transmission / Electronic Shifter Control While attempting to operate my 2023 Chevrolet Suburban, the vehicle suddenly suffered a complete transmission shift lockout, displaying a critical driver alert on the dashboard stating: "Conditions Not Correct for Shifting." The vehicle actively blocked and refused engagement into Reverse gear. A diagnostic scan revealed (P0776) transmission solenoid and hydraulic control codes, and the Chevrolet owner's application triggered a "Service Engine/Transmission" warning. This issue is identical to the widespread, known manufacturing defect involving premature wear of the 10-speed transmission control valve body. General Motors has already acknowledged this severe defect by issuing a major safety recall and extended warranty program (Campaign N242454440 / N242454441) due to internal fluid pressure drops that can cause sudden rear-wheel lockup or an abrupt loss of motive power. Safety Hazard: The sudden and unpredictable failure of the electronic shifter and transmission control modules to authorize or maintain gears poses an extreme, unreasonable safety hazard. An unexpected loss of gear engagement—or a sudden command lockout while operating the vehicle in a roadway, intersection, or active traffic pattern—leaves the driver completely unable to maneuver out of harm's way, drastically increasing the risk of a severe rear-end or side-impact collision. Request for Action: Although General Motors currently limits their safety recall and special coverage campaigns for this valve body defect to the 2020–2022 model years, my 2023 model utilizes the exact same transmission architecture and is exhibiting the identical component failure. I am urging the NHTSA to initiate an Engineering Analysis / Recall Query to force General Motors to expand their safety recall parameters to include 2023 VINs before these component failures result in catastrophic highway accidents or injuries.
- Engine
Tuesday October 6th, 2026, I dropped my 2 children off at school and was driving on the highway to work through heavy traffic when I had a suddenly loud knocking coming from my car, transmission not wanting to shift properly, high rpm’s for extended periods of time. I was able to safely make it to…
Tuesday October 6th, 2026, I dropped my 2 children off at school and was driving on the highway to work through heavy traffic when I had a suddenly loud knocking coming from my car, transmission not wanting to shift properly, high rpm’s for extended periods of time. I was able to safely make it to the dealership with about 10 minutes, where it was determined L87 engine failure had occurred. I am sickened that this vehicle is advertised as a family vehicle, knowing the engine failure issues!
- Engine
2023 Chevrolet Suburban, 6.2L L87, included in Recall 25V-274 and NHTSA EA26005. Recall service was performed XXX at 20,259 miles; the engine passed inspection and received the 0W-40 oil remedy. I noticed that the oil level was low after the dealer had serviced the engine so I topped it off. At the…
2023 Chevrolet Suburban, 6.2L L87, included in Recall 25V-274 and NHTSA EA26005. Recall service was performed XXX at 20,259 miles; the engine passed inspection and received the 0W-40 oil remedy. I noticed that the oil level was low after the dealer had serviced the engine so I topped it off. At the next oil change, at 26,297 miles, I observed a metallic sheen in the drained oil and found significant metal debris in the oil filter installed during the recall service. I captured and retained all the oil removed, 8 quarts were captured so there is no evidence of oil consumption. On XXX, at 26,505 miles, I presented the cut-open filter to the dealer (Burns Chevrolet, [XXX]). It was not examined. The dealer changed the oil and filter and instructed me to drive the vehicle 3,000 miles and return for inspection for metal. I am concerned that the vehicle is at risk of the loss of propulsion described in the recall, and that the recall remedy has not prevented ongoing bearing wear. A GM Customer Assistance case is open. The debris accumulated over approximately 6,000 miles on the recall-service oil fill. The dealer technician reported no visible metal in the oil drained on XXX, but did not examine either filter. I am retaining, sealed, the uncut filter the dealer removed on XXX, and the cut filter from the recall-service fill, as evidence. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system
While driving, the digital driver/instrument display behind the steering wheel went completely black, but the engine continued running and the radio remained on. The vehicle was stopped, turned off and restarted and the display screen came back on. This didn't effect the drivability of the vehicle.…
While driving, the digital driver/instrument display behind the steering wheel went completely black, but the engine continued running and the radio remained on. The vehicle was stopped, turned off and restarted and the display screen came back on. This didn't effect the drivability of the vehicle. In some of the research I've found the cause might be an instrument-cluster software problem or an "Instrument Cluster Missing Graphics Processor". The recommended remedy would be to replace the instrument cluster. There is also one instance where the dealer reportedly determined that the instrument panel control module needed to be reset versus repaired which would not permanently resolve the issue.
- Engine · Power train
The contact owns a 2023 Chevrolet Suburban. While the contact’s husband was driving 70-75 MPH and depressing the accelerator pedal, the vehicle failed to respond, but the RPMs became elevated. The driver shifted transmission into neutral(N), coasted to the side of the road, and the vehicle stalled.…
The contact owns a 2023 Chevrolet Suburban. While the contact’s husband was driving 70-75 MPH and depressing the accelerator pedal, the vehicle failed to respond, but the RPMs became elevated. The driver shifted transmission into neutral(N), coasted to the side of the road, and the vehicle stalled. A message to “Start Vehicle” was displayed; however, while on the side of the road, the vehicle failed to turn off. The driver was able to shift into park(P) and had the vehicle towed to the dealer, where the transmission failed to shift out of park(P). The dealer determined that a spark plug was burned. The spark plug was replaced; however, before returning the vehicle, the new spark plug was also burned. The dealer then diagnosed the vehicle with engine failur. The dealer informed the manufacturer of the safety issue. The failure mileage was approximately 42,600.
- Unknown or other
Dear Chevrolet Customer Assistance, I am writing to formally report a serious safety incident involving my 2023 Chevrolet Suburban and to request an investigation by General Motors. My vehicle unexpectedly locked while the key fob was still inside the vehicle. Most concerning, my baby was also…
Dear Chevrolet Customer Assistance, I am writing to formally report a serious safety incident involving my 2023 Chevrolet Suburban and to request an investigation by General Motors. My vehicle unexpectedly locked while the key fob was still inside the vehicle. Most concerning, my baby was also inside the vehicle at the time. I was unable to regain access to the Suburban, and because my baby was trapped inside, I had no reasonable option but to break a window to gain immediate access to her. This was an extremely serious and frightening situation. My primary concern is understanding how a 2023 Chevrolet Suburban equipped with a keyless entry system was able to lock while the key fob remained inside the vehicle. I am requesting that Chevrolet/General Motors: 1. Open a formal safety case regarding this incident. 2. Investigate why the vehicle locked despite the key fob being inside. 3. Have the vehicle’s keyless entry, passive locking system, key-detection components, software, and related systems inspected for a malfunction. 4. Determine whether there are any applicable recalls, technical service bulletins, software updates, or previously reported incidents involving similar circumstances. 5. Reimburse me for the cost of the broken window and related repairs, as the window had to be broken solely because immediate emergency access to my baby was necessary. I do not want this incident documented simply as a customer accidentally locking keys inside a vehicle. The key fob was inside the Suburban when the vehicle locked, and an infant was trapped inside as a result. I am asking that this be documented and investigated specifically as a potential vehicle safety or key-detection system issue. I can provide my VIN, photographs of the damage, repair invoices, key fob information, dealership inspection records, and any other documentation necessary for your investigation. Please provide me with a GM case number and written confirmation that this incident has been form
- Engine · Power train
Engine locked up, need engine replaced. We already satisfied the recall with the 0w-40 oil update.
- Engine
The vehicle experienced an initial incident of significant engine power loss while traveling at highway speeds approximately two weeks prior to the eventual complete engine failure. During that incident, the vehicle unexpectedly lost engine power while traveling at speeds exceeding 65 mph. On…
The vehicle experienced an initial incident of significant engine power loss while traveling at highway speeds approximately two weeks prior to the eventual complete engine failure. During that incident, the vehicle unexpectedly lost engine power while traveling at speeds exceeding 65 mph. On Thursday, September 3, 2026, a second incident occurred within approximately one-half mile of leaving my residence. The vehicle again experienced a significant loss of engine power. I had already notified the dealership of the this occurrence and had a scheduled appointment for repairs the following day. I was attempting to drive the vehicle to the dealership as planned. Shortly after leaving my neighborhood, I stopped at a nearby gas station after the vehicle displayed a "Low Oil Pressure" warning on the dashboard. I also subsequently received an email notification from OnStar identifying diagnostic trouble code (DTC) P0016. The vehicle was then driven again and subsequently experienced a catastrophic and complete loss of engine power while traveling at highway speeds above 65 mph. Following this failure, the engine would not turn over or crank and the vehicle could not be restarted. The sequence of events is significant because the vehicle had previously experienced engine power loss at highway speeds, the dealership had been notified of the initial incident, and the vehicle was being driven to the dealership for its scheduled repair appointment when the second power-loss event occurred. The vehicle subsequently suffered complete engine failure. I am documenting these events, including the dates, circumstances, dashboard warning, OnStar diagnostic notification, and sequence of failures, for purposes of establishing the history of the vehicle's mechanical problem and the circumstances leading to the catastrophic engine failure.
- Engine
Complete engine failure on 2023 Chevrolet Suburban 6.2L. On October 31, 2024 while on the interstate. The truck shut off twice with no warning. I was able to make it to the side of the interstate twice to restart. The truck was taken to Serpentini Chevrolet and they stated no issues were found and…
Complete engine failure on 2023 Chevrolet Suburban 6.2L. On October 31, 2024 while on the interstate. The truck shut off twice with no warning. I was able to make it to the side of the interstate twice to restart. The truck was taken to Serpentini Chevrolet and they stated no issues were found and send the vehicle back on the road. On December 13,2024 while on a state route, speed limit 55, 12,231 miles the Suburban abruptly slowed down and violently started to shake and knock. I pulled off to the side of the state route and waited approx 2 hours for the vehicle to be towed. The vehicle was towed to Serpentini Chevrolet and they stated the engine was blown and needed replaced. The vehicle was at the dealership until February 13, 2025 when the engine was replaced. The recall was released in April 2025 at which time the vehicle was taken in for the oil change “repair”. The truck now has 20,200 miles and is lacking power and starting to shake when accelerating from 0-50mph. I will be scheduling additional service in the coming week. While going through the blown engine, GM stopped responding to emails, did not compensate for months of payments I incurred while they had the vehicle and they are still selling unsafe vehicle.
- Engine and engine cooling · Power train
The contact owns a 2023 Chevrolet Suburban. The contact stated that while entering a parking lot at a low speed, the engine shut off without warning. The vehicle was towed to a dealer, where it was diagnosed with engine failure, which was associated with NHTSA Campaign Number: 25V274000 (Engine and…
The contact owns a 2023 Chevrolet Suburban. The contact stated that while entering a parking lot at a low speed, the engine shut off without warning. The vehicle was towed to a dealer, where it was diagnosed with engine failure, which was associated with NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The vehicle remained at the dealer for approximately three months before the engine was repaired. The contact stated that while driving recently, the vehicle hesitated upon depressing the accelerator pedal. No warning light illuminated. The dealer and the manufacturer were not notified of the recent failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.
- Engine · Power train
After having the proper recall performed. The engine locked up while driving on interstate. Total loss of power in heavy traffic nearly causing an accident.
- Engine
My 2023 Chevrolet Suburban equipped with the 3.0L Duramax diesel engine (LM2) has experienced a recurring engine oil leak involving the rear main seal/lower timing cover area. The vehicle has required repeated dealer repairs for substantially the same oil-leak condition, including major…
My 2023 Chevrolet Suburban equipped with the 3.0L Duramax diesel engine (LM2) has experienced a recurring engine oil leak involving the rear main seal/lower timing cover area. The vehicle has required repeated dealer repairs for substantially the same oil-leak condition, including major engine-related disassembly, but the leak has returned after repair. This is a safety concern because failure of the rear main seal or lower timing cover sealing system can result in loss of engine oil while the vehicle is being operated. A significant oil loss could potentially cause loss of oil pressure, engine damage or engine failure and resulting loss of propulsion while driving. Leaking engine oil also has the potential to contact hot engine or exhaust components, creating an additional safety concern. The problem has been inspected and confirmed by authorized GM dealerships and documented on multiple repair orders. This does not appear to be an isolated occurrence on this vehicle because substantially the same engine oil leak has required repair more than once. GM has previously issued service information, including Bulletin PIP5795, concerning rear main oil leaks on 3.0L LM2 Duramax engines where the rear main oil seal may move or become severely shifted out of position in the timing chain lower cover. I am concerned that repeated repair of this condition may not adequately address the underlying cause and that the oil leak could recur while the vehicle is being driven. I am requesting that NHTSA review complaints and repair data involving rear main seal/lower timing cover oil leaks on GM 3.0L Duramax-equipped vehicles to determine whether a broader safety-related defect exists.
- Engine
Car died in middle of nowhere at high speeds
- Engine and engine cooling
The contact owns a 2023 Chevrolet Suburban. The contact stated that the vehicle had experienced excessive oil consumption. The contact stated that while driving at various speeds, the vehicle chugged, jerked, and lunged forward. The vehicle was taken to the dealer; however, the failure could not be…
The contact owns a 2023 Chevrolet Suburban. The contact stated that the vehicle had experienced excessive oil consumption. The contact stated that while driving at various speeds, the vehicle chugged, jerked, and lunged forward. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated that the failure reoccurred. The vehicle was taken back to the dealer, where the spark plugs were replaced; however, the failure persisted. The dealer was notified of the failure and advised the contact that the spark plugs might need to be replaced. The contact stated that while driving and coming to a stop, the vehicle chugged, lunged forward, made an abnormal clicking sound, and almost struck another vehicle. The check engine warning light illuminated. The OnStar mobile APP displayed the messages "Engine and Transmission System - Please Schedule Service Now," "Transmission System Issue - Please Schedule Service Now," and "VVT Issue detected - Please Schedule Service Now". The contact was able to pull into a parking lot. The vehicle was taken to the dealer, where it was diagnosed with engine lifter failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
- Engine
6.2 V8 while operating threw multiple error codes, went into crawl mode unexpectedly.
- Engine and engine cooling
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving approximately 65 MPH, the transmission erroneously shifted to neutral(N), and the vehicle decelerated unexpectedly. The vehicle was pulled off the freeway and parked on the shoulder of the road, and the police were…
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving approximately 65 MPH, the transmission erroneously shifted to neutral(N), and the vehicle decelerated unexpectedly. The vehicle was pulled off the freeway and parked on the shoulder of the road, and the police were contacted and arrived at the scene and assisted with removing the small children from the vehicle. The vehicle was later towed to a nearby towing lot. The contact later received messages on the App for transmission and engine failures. The cause of the failures was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); even though the vehicle had experienced the failure listed in the recall. The failure mileage was 25,300.
- Wheels › Rim
The contact owns a 2023 Chevrolet Suburban. The contact stated that the front passenger’s and rear driver’s side rims were cracked. The front passenger’s side rim was replaced by the dealer under warranty, while the rear driver’s side rim was replaced with an aftermarket part. The manufacturer was…
The contact owns a 2023 Chevrolet Suburban. The contact stated that the front passenger’s and rear driver’s side rims were cracked. The front passenger’s side rim was replaced by the dealer under warranty, while the rear driver’s side rim was replaced with an aftermarket part. The manufacturer was notified of the failures but declined assistance. The owner expressed concerns that the remaining factory rims might also crack and were prone to failure while driving. The failure mileage was approximately 100,000.
- Engine · Suspension
I brought my Chevrolet Suburban High Country in to the dealer pursuant to a recall for engine issues due to a manufacturing defect in connecting rods and crankshafts that can cause catastrophic engine failure. The service center changed the oil viscosity and fill cap and stated that the change…
I brought my Chevrolet Suburban High Country in to the dealer pursuant to a recall for engine issues due to a manufacturing defect in connecting rods and crankshafts that can cause catastrophic engine failure. The service center changed the oil viscosity and fill cap and stated that the change should eliminate the issue. I have had persistent engine knocking upon acceleration since then and it is getting louder and more prominent. A suspension warning intermittently flashes as well. Please advise, thank you
- Engine
We purchased a 2023 Chevy Suburban in January of 2026. In May the vehicle shut off on me at a stop light. The check engine light flashed after I was able to restart it. I took it to the dealer and they said they "couldn't recreate the issue" even though there was an engine misfire code on all…
We purchased a 2023 Chevy Suburban in January of 2026. In May the vehicle shut off on me at a stop light. The check engine light flashed after I was able to restart it. I took it to the dealer and they said they "couldn't recreate the issue" even though there was an engine misfire code on all cylinders. They told me to come pick it up and bring it back if I had further issues. The second time this happened I had issues getting the vehicle started. This was June 2026 Once I finally got it started and was driving all the service lights started going off and the check engine light started flashing. I took it to a different chevy dealer and was told the same thing. This time I had 23 different service codes that showed up. Including the engine misfire code. So we picked it up and continued to drive it. On July 10th we were towing a 7k lb camper home when we lost all power. Thankfully we weren't driving fast and we're able to stop. This left us stranded at a busy intersection for 2 hours. The car would not go out of neutral. Had we been going 70 on an interstate we could have very seriously been hurt. The car had to be towed back to the dealership where we were told the engine locked up and needed to be replaced. My husband and I had our [XXX] child in the backseat with us. This was a family car that we purchased and told twice that they couldn't find anything wrong with it. The vehicle has been at the dealership waiting on a motor since July 11th. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel/propulsion system
The fuel pump module on this vechicle failed, and there's a recall for 2021 I believe other years should be considered as well since this was a known issue as soon as we arrived at the dealership and they wanted over $400 to replace this part which is only $45.
- Air bags · Unknown or other
My vehicle was met with an accident on June 28, 2026. The accident was very swear and driver get internal injuries like swelling on face pain in head and ribs due to the heavy shock. But non of the airbag has been activated for safety of driver.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of motive power due to engine failure post recall remedy
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an…
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. Additionally, ODI has received 191 reports of L87 engine failures in engines produced after the production period cited in Recall 25V-274. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI is opening this Engineering Analysisto continue investigating complaints of post-remedy engine failure. ODI is expanding the scope of this Investigation to include engines produced after the production period cited in the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure post recall remedy
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an…
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI will close this RQ and continue to investigate complaints of post-remedy engine failure for Recall 25V-274 as part of an Engineering Analysis (EA26005). To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado…
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001). GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274. This presents a potential safety risk that warrants further investigation. ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures…
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issues. GM’s recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10252990This technical bulletin provides repair information to correct a customer concern of a Service Drivers Assist Message Illuminated in DIC with DTC B2BA1 Set.
- 10252988This technical bulletin provides repair information to correct a customer concern of the E88 Front Floor Console Bin Lamp Inoperative.
- 10252976This technical bulletin provides a procedure to program the TCM and replace the control valve body if the conditions are found to be the cause of the failure of the valve body.
- 10252842This technical bulletin provides repair information to correct a customer concern of a Service Drivers Assist Message Illuminated in DIC with DTC B2BA1 Set.
- 10252841This technical bulletin provides repair information to correct a customer concern of the E88 Front Floor Console Bin Lamp Inoperative.
- 10252778This service bulletin provides diagnostic information for technicians in cases of an ETRS system fault or a no start condition - If the vehicle needs to be moved, it is recommended to use wheel dollies, tire skates or the NEW Manual Park Release tool DT-52910.
- 10252774This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 10252745This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252126This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).
- 10252125This service bulletin advises the technician of possible coolant entering the areas of the engine, either through failed parts or defects in the castings, that may be the cause of the concerns related to the MIL or the engine running rough.
- 10252124This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
- 10252117This technical bulletin provides a procedure to program the TCM and replace the control valve body if the conditions are found to be the cause of the failure you the valve body.
- 10252107This technical bulletin provides a procedure replace the tappet that is located on the fuel door.
- 10251909This bulletin advises the tech to inspect deeper into what may be the main cause of an engine failure.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251889This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).
- 10251888This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 10251727This Preliminary information communicates to technicians that a calibration to correct a P138C is forthcoming and to not attempt repairs.
- 10251723This Preliminary information communicates a tip when diagnosing an inoperative air leveling suspension system and to repair any loss of comm DTC's with the power window motors first.
- 10251719This Preliminary information communicates Engineering is investigating a no audio issue.
- 10251717This Preliminary information communicates that youmay notice a black screen on their radio display. This can happen for a period of a couple seconds or the entire ignition cycle.Engineering is aware of the issue and investigating.
- 10251708This Preliminary Information communication provides information to the technician about vehicles that have an unwanted Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.
- 10251707This Preliminary information communicates information on to verify if the correct Rear Short Range Radar brackets are heat staked to the rear fascia. If brackets are installed in incorrect location U3000 SYM76 can set.
- 10251704This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 10251685This Preliminary Information communication provides information to the technician about fluid leaking from the brake caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the rest of the service completed.
- 10251638This bulletin advises the tech that there are extra characters on the fuel injector and to ignore the last numbers when identifying flow rate.
- 10251635This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 10251513This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
- 10251377This technical bulletin offers a procedure to correct the condition of Dead Battery and / or Unwanted Liftgate Opening.
- 10251371This technical bulletin provides repair information to correct a customer concern of DTC U3000 Setting in Automated Map Module (HDLM) - SuperCruise Unavailable.
- 10251353This service bulletin advises the technician to check if the transmission cooler lines are twisted to correct customer concerns of Harsh Shift, Shudder, Surge, Stall, Transmission Overheating and/or High Transmission Fluid Temperature.
- 10250790This technical bulletin provides repair information to correct a customer concern of DTC U3000 Setting in Automated Map Module (HDLM) - SuperCruise Unavailable.
- 10250789This service bulletin provides a repair procedure to correct customer concerns of Service Emissions System Displayed on DIC, MIL Illuminated with DTC P249C and/or P20E8 Set.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10250758This engineering information (EI Lite) is requesting technicians use the Field Product Reporting (FPR) app process if you encounter a vehicle where a customer comments on the second-row seat not folding, latching, seat binds, and/or is difficult to fold or open, that drives a warrantable item type of repair on any of the listed Models.
- 10250757This engineering information (EI) closure ends the need for gathering further information from technicians in regard to windshield wipers intermittently inoperative when on low setting.
- 10250748This technical bulletin provides repair information to correct a customer concern of DTC U3000 Setting in Automated Map Module (HDLM) - SuperCruise Unavailable.
- 10250747This service bulletin provides a repair procedure to correct customer concerns of Service Emissions System Displayed on DIC, MIL Illuminated with DTC P249C and/or P20E8 Set.
- 10250582This service bulletin helps diagnose/reduce possible CCND issues on Transfer Cases - Service 4WD on DIC, Intermittent Failures, Noise Concerns, Driveline/Steering Vibration/Shudder, Intermittent DTCs/MIL Illuminated, Engagement/Disengagement/Ratcheting Concerns.
Every Chevrolet Suburban model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.