2009 Chevrolet Suburban 1500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2009 Chevrolet Suburban 1500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
55 complaints
What owners report most
Latest complaints
- Air bags
Takata recall recall 16v381 IS quite old and needs to be finalized. it IS difficult to tell if this IS a serious issue or not.
- Fuel/propulsion system
I recently experienced the conditions described by the gm recall 14515 in my 2009 chevrolet suburban 1500. in the past 6 weeks, the car has failed to start. The first incident required nearly 10 minutes of starting the car before it would start. once started the car was fine. it was a cold start…
I recently experienced the conditions described by the gm recall 14515 in my 2009 chevrolet suburban 1500. in the past 6 weeks, the car has failed to start. The first incident required nearly 10 minutes of starting the car before it would start. once started the car was fine. it was a cold start - first thing in the morning. About a month later it failed to start gain, after being parked for approximately 2 hours. Again, after about 10 minutes, the truck started and drove fine afterwards. today - about 2 weeks after the 2ND incident, the truck stalled while my wife was at a stop light. It took 6-7 attempts to start before the truck again fired up and was able to be driven. this condition IS exactly what IS described in gm recall 14515. however, gm IS saying that my vehicle (vin: [xxx]) IS not covered in the recall. I think that an error and disagree with how nhtsa and gm determined which cars are affected.... I am appalled that gm IS able to get away with this. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *Tt
- Air bags · Unknown or other
The dashboard cracked in two places at around 50,000 miles. there IS a crack between the passenger side airbag cover and the front edge of the dashboard and one over the instrument panel to the front edge of the dashboard. I was told initially that this IS simply a cosmetic issue, but subsequent…
The dashboard cracked in two places at around 50,000 miles. there IS a crack between the passenger side airbag cover and the front edge of the dashboard and one over the instrument panel to the front edge of the dashboard. I was told initially that this IS simply a cosmetic issue, but subsequent reports suggest that these cracks may cause the dashboard to splinter with airbag deployment, causing preventable harm to passengers.
- Air bags
"Takata recall" your website states that if the recall IS not fixed in a timely manner to contact you or file a complaint. it has almost been 3 years since I was notified of this recall and nothing has happened and I have no idea of when the fix IS coming. I have two vehicles under this recall…
"Takata recall" your website states that if the recall IS not fixed in a timely manner to contact you or file a complaint. it has almost been 3 years since I was notified of this recall and nothing has happened and I have no idea of when the fix IS coming. I have two vehicles under this recall, I am hoping you may be able to shed more light on this situation as gm does not care about the complaints from its customers. I have contacted them in the past and have not received a answer.
- Air bags · Unknown or other
Dashboard IS cracked in several places from driver side to passenger side. It has cracked all around the passenger side airbag. In the event of an accident I'm very concerned the dash will interfere with the airbag deployment. I am also concerned it will become like pieces of flying shrapnel. The dash IS defective and should have a recall.
- Unknown or other
On three (3) separate occasions in the past year, the vehicle enters what appears to be an "electrical system reset" of sorts. this has occurred on long distance trips during operation at highway speeds. the entire electrical system will suddenly power off and on repeatedly, the electric door…
On three (3) separate occasions in the past year, the vehicle enters what appears to be an "electrical system reset" of sorts. this has occurred on long distance trips during operation at highway speeds. the entire electrical system will suddenly power off and on repeatedly, the electric door locks will unlock and relock, the engine will lose power (quite scary at highway speeds) and the vehicle must be removed from the road, powered down, let sit idle for 5-10 minutes and then can be restarted to a normal operating condition. It IS almost as if the computer system IS resetting itself while the vehicle IS in operation and moving. This has happened three (3) times in the past year - all on long trips - march, july, and november. The most recent, instance occurred about three hours into a return trip home and recurred again about 1-1/2 hours later (10 minutes from home) during the same trip. by restarting/resetting the vehicle, I was able to get home. I took to advanced auto and the diagnostic came up negative - no codes, battery and startup all good. I have a large family and use this vehicle to transport them around town and for vacations and such. this IS quite a dangerous situation when it occurs and I am afraid it may leave us stranded at some point in time, or worse.
- Air bags
Takata recall - I object to gm filing a petition for inconsequentiality. gm's own website states"the propellant in some types of takata airbag inflators can degrade over time, especially after long term exposure in hot and humid regions. If the propellant degrades to a certain level, the inflators…
Takata recall - I object to gm filing a petition for inconsequentiality. gm's own website states"the propellant in some types of takata airbag inflators can degrade over time, especially after long term exposure in hot and humid regions. If the propellant degrades to a certain level, the inflators may rupture during deployment, causing serious or fatal injuries." as the vehicle has been located in southeast florida since I purchased it new, it has been subject to both heat and humidity nearly continually since original purchase. gm and takata should not be able to avoid the responsibility to restore my vehicle to a safe condition.
- Unknown or other
Dashboard cracking in multiple places. By passenger air bag and drivers side above instrument cluster
- Unknown or other
The driver side temperature control IS very distracting while driving. the setting stays at maximum heat / hot and does not change with the ac running. the driver IS always extremely uncomfortable and distracted by trying everything to over and over. Keeping the upper vents closed still hot air…
The driver side temperature control IS very distracting while driving. the setting stays at maximum heat / hot and does not change with the ac running. the driver IS always extremely uncomfortable and distracted by trying everything to over and over. Keeping the upper vents closed still hot air comes through. you must keep the system completely off the floor vent, the driver side IS extremely hot and causes distraction. IS this a new or unknown report for this vehicle? what has failed to create this problem? IS this a safety problem, only while driver IS in the vehicle and driving for more than 15 minutes and even worse during summer season.
- Air bags
Manufacturer recall number2049151 nhtsa recall number16v381 recall statusrecall incomplete, remedy not yet available. The recall status has been showing as remedy not yet available since may 27,2016. We have called dealerships numerous times only to be told that the remedy IS still not available…
Manufacturer recall number2049151 nhtsa recall number16v381 recall statusrecall incomplete, remedy not yet available. The recall status has been showing as remedy not yet available since may 27,2016. We have called dealerships numerous times only to be told that the remedy IS still not available just like the website states even though it has been well over 2 years. Meanwhile they recommend that nobody sits in the front passenger seat until the issue IS corrected. We have a suburban because we need the space to fit all of our family, which includes using the front passenger seat, and 2 years without being able to use our car to it's full capacity IS unheard of.
- Air bags
Takata recall it's been over 2 years now since I first received the recall notice on my airbags. I contacted a local chevrolet dealer today and was told they are still waiting on parts. now my concern IS when will this recall be fulfilled? when something tragic happens to me or someone in my…
Takata recall it's been over 2 years now since I first received the recall notice on my airbags. I contacted a local chevrolet dealer today and was told they are still waiting on parts. now my concern IS when will this recall be fulfilled? when something tragic happens to me or someone in my family? will the recall never be fulfilled and my vehicle eventually "dies" before the recall can be addressed? this vehicle costs a lot of money and time IS steadily going by for a big company like this not be able to get parts.
- Air bags
Takata recall: I have been in contact with gm about the recall since 10/20/16 and nothing has been done about replacing the inflators until now. Gm keeps telling me they are trying to select a vendor to do the work but have not yet and that they consider the airbags safe for driving. When IS this going to be resolved?
- Air bags · Unknown or other
Takata recall in addition the dash has split leading right up to the inflator cover. vehicle was stationary when split appeared. Got in the car (parked in garage) one morning and split was noticed leading right up to the inflator over.
- Unknown or other
Dash cracked near airbag - safety problem
- Structure › Body
Dashboard IS cracked and continues cracking. This continues to happen over time. Not only IS it unsightly but if there were a crash and air bags deployed the pieces of dashboard would become shrapnel.
- Air bags
Takata recall. airbag was recalled may 27, 2016. its now 2018. why isn't a remedy available?
- Air bags
Takata recall. On 10/19/17 we received a mailed legal notice from tk holdings inc and its affiliates who have filed chapter 11 bankruptcy cases in the us. The notice told us to take our defective vehicle to to our nearest dealer immediately for a free air bag repair. It also said visit…
Takata recall. On 10/19/17 we received a mailed legal notice from tk holdings inc and its affiliates who have filed chapter 11 bankruptcy cases in the us. The notice told us to take our defective vehicle to to our nearest dealer immediately for a free air bag repair. It also said visit www.airbagrecall.com for more info about obtaining free replacement airbags. However our vehicle dealer says there IS no such remedy for these defective airbags.today I checked the recall status at www.airbagrecall.com and it says " recall IS incomplete. Remedy not yet available" it said gm was suppose to complete its investigation by august 2017. My complaint IS that the manufacturer has failed or IS unable to remedy this safety recall in a timely matter. The recall date was may 16, 2016.
- Air bags
Service airbags light on
- Air bags
TL* takata recall. The contact owns a 2009 chevrolet suburban 1500. The contact received notification of nhtsa campaign number: 16v381000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2009 chevrolet suburban 1500. The contact received notification of nhtsa campaign number: 16v381000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called friendly chevrolet (2754 n stemmons fwy, dallas, tx 75207, (214) 920-1900) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available/parts distribution disconnect.
- Engine
This engine uses 1 quart of oil in 750 miles. This IS excessive!
- Power train · Structure › Body · Wheels
Dash board has developed major cracks, parked in drive way motor mount broke, discovered at inspection engine had to be rebuilt die to excessive oil consumption (covered under warranty) wheels coroded from inside, pitted head, tires leak air as a result purchased as a gm certified vehicle, 32K miles. Had to take back next day due to warped front brake rotors...ant chevy, sellersville pa.
- Electrical system
Door lock/unlock actuators are failing to operate, which poses safety concern for children in these vehicles. I've had two fail. this IS a common and wide-spread issue with many 2007-2013 gm trucks and suvs. just for my particular vehicle (2009 suburban) I counted 13 other complaints (with nhtsa…
Door lock/unlock actuators are failing to operate, which poses safety concern for children in these vehicles. I've had two fail. this IS a common and wide-spread issue with many 2007-2013 gm trucks and suvs. just for my particular vehicle (2009 suburban) I counted 13 other complaints (with nhtsa ID #s) on this website for this issue. apparently the electric motor in the actuator module for each door lock IS poor quality and prone to failure. given the safety risk and number of vehicles involved, I'm surprised that a recall has not been issued.
- Unknown or other
Dash cracking at corner of airbag compartment. may be due to heat and/or stress (design defect).
- Engine · Unknown or other
Dash panel has cracks on driver and passenger side. both motor mounts are defective. engine burns oil badly.
- Air bags
Takata recall: failure to act on recall on this seven year old vehicle, by manufacture and pine belt chevrolet, lakewood, new jersey. Have call the dealer given a case number [xxx]. This IS the second case number issued. In july was told by pine belt parts were on order, now all they will give IS…
Takata recall: failure to act on recall on this seven year old vehicle, by manufacture and pine belt chevrolet, lakewood, new jersey. Have call the dealer given a case number [xxx]. This IS the second case number issued. In july was told by pine belt parts were on order, now all they will give IS case number. I want this on record, that I hold chevrolet, pine belt chevrolet, and ntsb responsible for not getting these vehicles repaired. Chevrolet should be required to replace these vehicle with new one. thank you for your time; [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001325This warranty administration bulletin provides policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
- 11001321This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 11000162The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- 11000160This service bulletin provides information on proper use of floor mats.
- 11000158This service bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
- 11000119This service bulletin provides technicians with information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
- 10253770This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).
- 10253632Rear and Side Tempered Glass Spots.
- 10252974This service bulletin provides information on Takata Air Bag Courtesy Transportation Reimbursement Program - Applicable to GM Recalls listed in bulletin.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251888This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 10251345This service bulletin provides information on Takata Air Bag Completion Rate Improvement Program - Applicable to GM Recalls 14491, 14735,15040, 15041, 15043,15044, 15045, 15046, 15406,15438, 15442, 15815, 15816,15817, 15818, 15826, 17009, 17476, 17477, 28810, 28811,17478, 18015, N192273760, N192278940, N212328760, N212328770, N212328780, N212328790, N212328800, N242437050, N242437060, N242437070.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10250505This service bulletin provides information on the cold start control system in DI engines to reduce cold start emissions and improve fuel economy.
- 10250347This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
- 10250244This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
- 10250048Clunking Noise from Front of Vehicle During Turns and/or Bumps
- 10250047Clunking Noise from Front of Vehicle During Turns and/or Bumps
- 10250013High Voltage Safety ? High Voltage Disabling
Every Chevrolet Suburban 1500 model year
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