2024 Chrysler Pacifica Plug-In Hybrid

Owner complaints

What owners report most

1. Engine17
2. Power train13
3. Electrical system7
4. Fuel/propulsion system3
5. Forward collision avoidance2
6. Unknown or other2
7. Vehicle speed control1
8. Service brakes1
9. Lane departure1
10. Steering1

Latest complaints

• Aug 27, 2025TN200 mi
  Power train
  The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact…

  The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact stated that after approximately two attempts, or after waiting for several seconds, the transmission would shift into the intended gear. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

• Jan 6, 2025TX
  Electrical system · Engine
  A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will…

  A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-00 P0A78-00 While they performed a recall-related firmware update, the underlying concern remains: What if this failure had occurred on a freeway, in adverse weather conditions, or with my family aboard? More concerning is the discovery that this isn't an isolated incident. Similar reports are appearing across owner forums and social media, suggesting this is a widespread issue affecting Chrysler's hybrid vehicles. Despite apparent awareness of the problem, Chrysler has yet to implement a comprehensive fix. As a new hybrid vehicle owner, this experience raises serious questions about vehicle safety and manufacturer responsibility. While the automotive industry pushes toward electrification, ensuring basic safety and reliability should remain paramount.

• Dec 28, 2024MT
  Engine
  I was driving at a speed of about 60 KM per hour .(The vehicle is just 8000 km on it.) The vehicle suddenly gave some sort of warning and engine shut down on the road.,and vehicle stalled in the centre of the road causing a serious safety issue for my baby and toddler in the vehicle. Luckily a tow…

  I was driving at a speed of about 60 KM per hour .(The vehicle is just 8000 km on it.) The vehicle suddenly gave some sort of warning and engine shut down on the road.,and vehicle stalled in the centre of the road causing a serious safety issue for my baby and toddler in the vehicle. Luckily a tow truck was behind us who gave us some protection by stopping behind us. I turned on and off and after 10,15 minutes the vehicle started again. I am really nervous to drive this vehicle after this incident especially with my kids with me . Please advise. Thank you.

• Dec 20, 2024AZ
  Engine

  Just bought the car from Bill Luke dealership and was driving it home. Within 15 miles of driving it from the dealership while on the highway the engine just stalled and quit on us. We managed to somehow pull to the side of the road. It was scary to dodge the cars behind us. The car just came back from Chrysler dealership after it needed a idcm to be replaced.

• Oct 16, 2024TX
  Engine · Service brakes

  dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.

• Oct 9, 2024GA
  Power train
  We picked up a new 2024 Pacifica Hybrid Pinaccle with 85 mile on it on the evening of [XXX]. During rush hour on [XXX] in Atlanta on [XXX], the vehicle alerted "Stop Safely Vehicle Will Shut Off In < 2 Minutes". This caused the driver (my wife) to panic as this is Atlanta rush hour. Thankfully…

  We picked up a new 2024 Pacifica Hybrid Pinaccle with 85 mile on it on the evening of [XXX]. During rush hour on [XXX] in Atlanta on [XXX], the vehicle alerted "Stop Safely Vehicle Will Shut Off In < 2 Minutes". This caused the driver (my wife) to panic as this is Atlanta rush hour. Thankfully she made it to the shoulder from the far left lane before the vehicle shut down - thanks to some friendly drivers who acknowledged her sudden use of hazard flashers and loss of speed. She was able to restart the vehicle after a delay and get it off the interstate. This could have caused a major accident. During her 3.5 mile drive after she was able to get off of [XXX] in downtown Atlanta, the vehicle alerted and shut down another 3 times. When she finally got it home, it had 160 miles (total) on it. The dealer service department would not pick it up and advised we had to call Chrysler roadside assistance to come get it as we did not feel it was safe to drive to the the dealership. We were forced to pay $82.50 to have this towed as it exceeded the 4 mile radius Chrysler roadside assistance is authorized to tow a vehicle. Our dealer is the closest one to our house... The vehicle is displaying a code of P0A78. The vehicle is set to be towed to the dealer tomorrow for evaluation. I have photos documenting the warning message and error codes if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Oct 9, 2024NV
  Engine
  I bought a 2024 Chrysler Pacifica Hybrid Pinnacle [XXX]. On [XXX] I was driving. I was on a busy six lane road when the engine stopped working. The dash display showed a message to the effect of "Stop safely, vehicle engine will shut off soon" [the engine had already shut off when I saw the…

  I bought a 2024 Chrysler Pacifica Hybrid Pinnacle [XXX]. On [XXX] I was driving. I was on a busy six lane road when the engine stopped working. The dash display showed a message to the effect of "Stop safely, vehicle engine will shut off soon" [the engine had already shut off when I saw the display]. The battery and engine lights displayed. The vehicle would not start and was towed to my dealership. They could find nothing wrong with the vehicle. They replaced the battery thinking it was dead from the desert heat sitting on the dealer lot prior to sale. The car worked until [XXX]. My daughter was driving, again, on a six lane road, when the engine died. The dash again showed the "Stop safely, vehicle...." [again the engine had already shut off when she saw the display}. The engine and battery light were again illuminated. Email notifications were sent to me showing alerts: Powertrain Malfunction, Charging system, Brakes & Suspension Antilock Brake System. I had the car towed to my dealership. Again, the dealership replaced the battery but could find no cause. The car currently works. I have owned twenty autos in my life. I have NEVER had a vehicle stop working as I am driving it. This is an extremely dangerous situation; the risk of being rear ended by another driver at a high rate of speed is great. I have seen other posts from Pacifica drivers with the same issue. Putting any driver in an unsafe situation such as this needs correction; it is even more disturbing when it is a minivan designed for families with children. My dealership is as stumped as I am. Chrysler needs to address this immediately. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Sep 24, 2024GA
  Unknown or other
  I purchased a brand new 2024 Chrysler Pacifica Hybrid on September 23th 2024. It was delivered the next day and after driving just for 2-3 miles, the vehicle gave me a warning that the was serious issue and the vehicle will shutdown in 1/2 minutes. I was fortunately slowing down to stop at a light…

  I purchased a brand new 2024 Chrysler Pacifica Hybrid on September 23th 2024. It was delivered the next day and after driving just for 2-3 miles, the vehicle gave me a warning that the was serious issue and the vehicle will shutdown in 1/2 minutes. I was fortunately slowing down to stop at a light when the incident occurred and barely managed to pull the vehicle over to an island to let the traffic behind me pass. The vehicle wouldn't move at all and there were couple of warning lights on the dashboard including the engine light. After couple of attempts, the vehicle started again and I managed to drive to a parking lot for the vehicle to be towed. This could have been dangerous if this had happened on a highway on a highspeed. The dealer in the process of looking into the issue..

• Sep 19, 2024IL
  Electrical system · Engine · Power train

  Got “Stop Safely Vehicle Will shut off soon” message twice. Vehicle shut off both times.

• Aug 27, 2024IA
  Electrical system · Engine · Power train
  While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the…

  While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the check engine light came on. The dealership claimed the code was not cleared from the previous repair due to being the same code. The same day we received it back again, the same error message appeared; however, it immediately shut off in the middle of the street and jerked forward into a curb. The dealership has had the car for 4 days this time, as of now has not looked at the car yet and will not provide a loaner car.

• Aug 20, 2024WI
  Power train
  I purchased a 2024 Pacifica hybrid new off the lot (~1200 miles on it at time of purchase). Two weeks into ownership I was exiting the highway and I heard a clunk and lost all engine power on the vehicle and a warning screen came up telling me to pull over. I was able to pull over in a "safe"…

  I purchased a 2024 Pacifica hybrid new off the lot (~1200 miles on it at time of purchase). Two weeks into ownership I was exiting the highway and I heard a clunk and lost all engine power on the vehicle and a warning screen came up telling me to pull over. I was able to pull over in a "safe" location where cars were able to see me and pull around me. I could not move anywhere else as the car has no power when I hit the accelerator pedal. I sat in the car for a few minutes and after a google search it told me to try turning it back on to regain power to limp it home and that worked (Check engine light still on). I took it to the nearest dealer and they told me that the code went into a stored state and they couldn't do anything and for me to just keep driving it and keep an eye on it. Two days later I had it happen again and i just barely made it to the shoulder but almost got rear ended. I took it into the dealer and told them they have to fix it as I don't feel safe in this car nor do I feel safe having my wife drive my children in it. They said this was a common issue with the transmission that was supposedly fixed in the 2024 but from what they are seeing it looked to be the same issues as prior years which requires a new transmission. They told me Chrysler wouldn't warranty it until they could replicate the issue with their computer attached. They have put 1000 miles on the car but haven't been able to replicate it. I have called Chrysler multiple times and they have a case file open but aren't taking action until the dealer can recreate this issue. This is a huge safety risk and could cause a major accident if it happened in a construction zone or somewhere where we couldn't pull off safely! This needs to be addressed and force Chrysler to fix these issues because I know I'm not the only one with this issue (according to many online forums).

• Aug 20, 2024WI
  Power train
  I was driving the vehicle and exiting the highway when the transmission disengaged and i lost all engine power to the vehicle. Luckily i was able to pull over safely out of the way of traffic but was very lucky it didnt happen 5 minutes earlier as i was in a work zone on the highway with no pull…

  I was driving the vehicle and exiting the highway when the transmission disengaged and i lost all engine power to the vehicle. Luckily i was able to pull over safely out of the way of traffic but was very lucky it didnt happen 5 minutes earlier as i was in a work zone on the highway with no pull off or it could have been a major issue and potential caused an accident. I took it to the dealer and they said the transmission error went into a stored state and there was nothing they could do but i should keep an eye on it. 2 days later it did it again and i almost got rear ended trying to get over to the shoulder safely. I took it to the dealer and told them i didnt want the car back until it was fixed because its a huge safety concern and i didnt feel safe with me or my family in the vehicle. They have put over 1000 miles on it since and havent been able to recreate the issue and crysler wont let them warranty the transmission. This was a known issue on models prior to 2024 and the dealer has a high confidence its the transmission that needs to be replaced but they aren't allowed to replace it until they can replicate it with their computer attached.

• Aug 18, 2024VA
  Power train
  We purchased a new 2024 Chrysler Pacifica Hybrid (the “Vehicle”) on [XXX]. At the time of purchase, the Vehicle had 15 miles on it. On [XXX], while driving on [XXX] with my wife and three children in the Vehicle, the Vehicle engine shut off. The first notice I had of a problem was the Vehicle…

  We purchased a new 2024 Chrysler Pacifica Hybrid (the “Vehicle”) on [XXX]. At the time of purchase, the Vehicle had 15 miles on it. On [XXX], while driving on [XXX] with my wife and three children in the Vehicle, the Vehicle engine shut off. The first notice I had of a problem was the Vehicle engine shutting off while, at the same time, the dashboard indicated that the Vehicle would shut off in two minutes. The Vehicle did not allow me any time to get safely off of the highway; it just shut off, i.e., the warning did not actually give me two minutes’ warning. In light of the Vehicle engine shutting off unexpectedly, and because of the volume of traffic, I had to coast to a stop on the left shoulder. I was then stranded in the Vehicle in the left shoulder of [XXX] on a busy weekend morning, with other cars speeding by, with my entire family in the car. For approximately 15 to 25 minutes, my family and I sat in the shoulder of [XXX]. Eventually, after having tried numerous times to restart the Vehicle, it restarted. We drove the Vehicle to the nearest Chrysler service department. An employee identified a code, P0A78, which he indicated might be an issue, but he could not be sure without further diagnostics. He indicated that the error code did not create a concern that driving the Vehicle would damage its engine. We got back in the Vehicle and resumed our trip. About half an hour later, the Vehicle engine again shut off. Again, the dashboard did not give advance warning before shutting off, such that I had to again coast the Vehicle to a stop in the shoulder. After about 5 or 10 minutes, I was able to get the Vehicle started again, and I was able to drive it back to the service department. The service department let me know it believed that the Vehicle’s transmission needed to be replaced. Chrysler has since approved a buy-back of the Vehicle. This seems very similar to NHTSA Campaign Number 23V010000, though the Vehicle is a 2024 model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

• Aug 9, 2024KS
  Electrical system · Engine · Power train
  About 3 months into our ownership of the new vehicle, and only 2K km on it, while driving the vehicle, we received a notification on the instrument screen to 'pull over because engine will be shutting down'. After waiting several minutes, we started the vehicle again, drove further along the road…

  About 3 months into our ownership of the new vehicle, and only 2K km on it, while driving the vehicle, we received a notification on the instrument screen to 'pull over because engine will be shutting down'. After waiting several minutes, we started the vehicle again, drove further along the road, and again it happened. This happened four times until we finally made it to the dealership. Dealership kept the vehicle for 1.5 months, changing various components and still getting the same issue. We wrote to headoffice, and next day we were told the vehicle was good to go. Two weeks later the same issue happened. It is not at the dealership again and we are being told it is a transmission issue. I believe this is the same defect as the previous Pacifica models which have a recall on them (we had a previous Pacifica).

• Aug 3, 2024TX
  Engine · Fuel/propulsion system · Power train

  While traveling at highway speeds, the vehicle cut the engine and displayed a message that the vehicle would shut-down in 2 min. The message was inaccurate, as the vehicle immediately cut the engine. The first time it happened, the vehicle coasted to a stop in the middle of HOV lane. The second time it happened, I was in the right lane and the vehicle was able to coast to the shoulder.

• Jul 28, 2024CA
  Electrical system · Engine · Steering
  Two children and I were put in a very dangerous situation when our Avis rental car (2024 Chrysler Pacifica) stopped suddenly, with hardly any notice, while in motion. As the driver, mid Uturn off a busy offramp near [XXX] in CA, I had a moment's notice before I lost all power to the vehicle. The…

  Two children and I were put in a very dangerous situation when our Avis rental car (2024 Chrysler Pacifica) stopped suddenly, with hardly any notice, while in motion. As the driver, mid Uturn off a busy offramp near [XXX] in CA, I had a moment's notice before I lost all power to the vehicle. The engine light, battery light both went on and I lost all ability to move the car despite having 1/2 tank of gas. The car ended up in a precarious angle across a lane of traffic and put us at very serious risk of being hit from behind by other cars moving at high speed. The responding CHP officer stated in no uncertain terms was that vehicle to be driven on the freeway more that day. The tow truck operator remarked that I was the second driver of a Chrysler Pacifica that he picked up that week to report the exact same problem with the car stopping while in motion and leaving the driver with little time/space to maneuver the car to a safe position. It is commonly reported that these vehicles "reset" often soon after, with all warning lights back to normal, and so the next unsuspecting rental car customer would have no idea that they are at serious risk of rear end collision at high speeds if they are driving on the freeway in one of these vehicles. Please recall the 2024 Chrysler Pacifica to avoid serious injuries or fatalities. Repair techs should believe customers when they report this dangerous spontaneous shut down, regardless of how the car later presents at a maintenance visit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jul 25, 2024FL
  Power train
  While driving on highway a vehicle alert “STOP SAFELY…VEHICLE WILL SHUT OFF SOON” displayed. A few seconds later, vehicle shutdown, slowed and came to a stop in heavy traffic. Vehicle could not be pushed out of the driving lane and was locked in the “Park” position. After about twenty minutes and…

  While driving on highway a vehicle alert “STOP SAFELY…VEHICLE WILL SHUT OFF SOON” displayed. A few seconds later, vehicle shutdown, slowed and came to a stop in heavy traffic. Vehicle could not be pushed out of the driving lane and was locked in the “Park” position. After about twenty minutes and multiple attempts to restart vehicle, it started with the Amber engine light displaying. After driving about one mile the “STOP SAFELY … VEHICLE WILL SHUT OFF SOON” again displayed and again vehicle almost immediately shut off and came to a stop. Again after several minutes and multiple tries, I was able to restart with the Amber Engine alert displayed. Was able to drive about three miles and make it home. Next day vehicle started and I was able to dive vehicle to dealership where it is currently being evaluated. Only a few months old and 3400 miles.

• Jul 22, 2024TX
  Engine · Fuel/propulsion system · Power train
  We were driving on a 2 lane stretch of highway under construction. There were concrete barriers at the edge of the left and right lanes. There were no shoulder pull off areas or highway exits. We had been driving at highway speeds for 30 minutes. For about the next 10 minutes, there was heavy…

  We were driving on a 2 lane stretch of highway under construction. There were concrete barriers at the edge of the left and right lanes. There were no shoulder pull off areas or highway exits. We had been driving at highway speeds for 30 minutes. For about the next 10 minutes, there was heavy traffic congestion. Traffic was periodically stopped in both lanes and generally moving at less than 30 MPH. We were in the left lane when we got an audible chime followed by a dash board message, “Stop Safely - Vehicle will Shut Off Soon”. I was hoping the warning would give me enough time to get off the highway. I used my turn signal to change lanes but the traffic in the right lane would not let me in. I pushed on the gas and there was no engine response and the check engine light was on. I put my hazard lights on and rolled to a stop. The vehicle was blocking the entire left lane and there was no where else to go. We needed a tow. Roadside assistance instructed us to call 911. The vehicle is being repaired under warranty. The engine and transmission are available for inspection upon request to the rental car owner. My family and the other highway drivers safety was put at risk. It is my understanding that over 60,000 HEV Pacifica vehicles were recalled between 2017-2023 for this issue. The corrective action was not to mechanically engineer the problem out of the vehicle but to install a software update to provide the dash board audible and verbal warnings. The 2024 models come with the software mod and so there is no current recall for this years model. I would argue the recall fix is inadequate. There are many roadways where it is not possible with the warning time provided to “Drive to a safe location” and safety continues to be compromised. Verbally filed with NHTSA, ID11598224 due to not having a VIN for the web site entry. My intent is not to duplicate the report, but to provide a more accurate 1st hand account with this submission.

• Jul 2, 2024TX9,000 mi
  Engine
  The contact rented a 2024 Chrysler Pacifica. The contact stated while driving 20 MPH on a two-way highway in traffic in a construction zone, the vehicle stalled in the passing lane. The message drive to a safe location, the engine would shut off soon message was displayed. The vehicle was towed to…

  The contact rented a 2024 Chrysler Pacifica. The contact stated while driving 20 MPH on a two-way highway in traffic in a construction zone, the vehicle stalled in the passing lane. The message drive to a safe location, the engine would shut off soon message was displayed. The vehicle was towed to a truck stop. The vehicle was then towed by the rental company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000. The VIN was not available.

• Jun 13, 2024FL
  Electrical system · Engine
  We purchased the vehicle in Feb 2024. On [XXX] a check engine light came on while driving on [XXX] (1 lane highway) and a few seconds later the on the display on the instrument panel stated "Stop Safely, the vehicle will shut off soon" and the vehicle immediately started slowing down and lost the…

  We purchased the vehicle in Feb 2024. On [XXX] a check engine light came on while driving on [XXX] (1 lane highway) and a few seconds later the on the display on the instrument panel stated "Stop Safely, the vehicle will shut off soon" and the vehicle immediately started slowing down and lost the ability to accelerate. Luckily the vehicle was able to pull off the road about 20 seconds after the "Stop Safely" caution appeared. We tried shutting down the vehicle and restarting with no change. We let the vehicle sit for approximately 10 minutes and the vehicle was able to start back up with a "Check Engine" caution light. We were able to limp the vehicle home. The vehicle was brought into the dealer on the 29th of May and found multiple error codes on the vehicle. The maintainer said would require a new PIM Power Inverter P/N 68381781-AD. The part is not available and is on back order (Dealership said it could take months). I contacted Chrysler at 1-800-334-9200 on 6 June and discussed the issue. They said they will elevate my case to a supervisor and will call me back within 24 hours. They did not call back. On 11 June my case worker was unavailable and left a voice mail. And on 12 June I contacted Chrysler at the above number again and spoke to a different person who said my case worker is the only one that can handle my issue. Again, they have not returned my call. Lastly, I called another dealer in Orlando to see if they had the part (above part number), they said that they had 5 vehicles waiting for the part and the PIM Power Inverter is on back order (which he said that the part could take months). Bottom line, if the vehicle would have shut off like it did on a freeway like the I-95, this would have ended in an accident or worse. The vehicle is not safe to drive let alone it is a minivan which we take our children in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jun 13, 2024MI
  Engine · Fuel/propulsion system

  Vehicle shut down without enough notice IN TRAFFIC and could not be started for several minutes, causing a safety hazard for me and backing traffic up. Once I was able to restart, check engine light was illuminated. This was a rental and on the way to their location, the vehicle failed as described at least 5 more times.

• Jun 7, 2024CA12,791 mi
  Engine
  The contact rented a 2024 Chrysler Pacifica Hybrid. The contact stated the message "Stop Safely- The Vehicle Will Shut-off Soon" was displayed. The contact stated while driving uphill at an unknown speed, there was a loss in automotive power. The check engine warning light remained illuminated.…

  The contact rented a 2024 Chrysler Pacifica Hybrid. The contact stated the message "Stop Safely- The Vehicle Will Shut-off Soon" was displayed. The contact stated while driving uphill at an unknown speed, there was a loss in automotive power. The check engine warning light remained illuminated. After restarting the vehicle and proceeding to drive up the hill, the failure occurred. The vehicle was able to be restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,791.

• May 26, 2024NY
  Electrical system · Engine · Power train
  I was driving at highway speed westbound in the middle lane of the Long Island Expressway in Queens, New York when I felt an unusual motion and heard an unusual noise. The dashboard warning said that the engine had shut down and that I should move to the nearest safe place. All acceleration was…

  I was driving at highway speed westbound in the middle lane of the Long Island Expressway in Queens, New York when I felt an unusual motion and heard an unusual noise. The dashboard warning said that the engine had shut down and that I should move to the nearest safe place. All acceleration was lost and the vehicle was only rolling. This was a dangerous situation but I did manage to change lanes to the right. The vehicle then rolled to a stop in the right lane of the highway (with no shoulder). I could not restart it. I had to wait for some period of time before a tow truck could come to move me off the highway.

• May 16, 2024OH
  Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Automatic emergency braking · Lane departure › Warning
  I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise…

  I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I do not have pictures of the first incident as I was driving I had my granddaughter take the picture of the second incident.

• May 6, 2024IN
  Engine · Power train · Vehicle speed control
  •What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at…

  •What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at 55+ MPH. After shutting the car door and turning the vehicle back on, I was able to continue to drive home. The check engine light remains on while the vehicle is powered on, now. This vehicle is available for inspection upon request. •How was your safety or the safety of others put at risk? The engine lost power as my wife, two children, mother, and I were going down a ramp attached to the highway. We lost momentum and ability to accelerate and I had to stop on the side of the highway as cars had to drive around us as we were forced to stop half on the right highway shoulder and half in the right-most lane. •Has the problem been reproduced or confirmed by a dealer or independent service center? Not that I am aware of. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not as of 06May2924, I reached out to the Bachman Jeffersonville Indiana dealer that I purchased this vehicle from to collect the vehicle’s issue code(s). •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? “Stop Safety Vehicle Will Shut Off Soon” appeared when the vehicle first had the issue occur. Now the check engine light remains on when the vehicle is powered on.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11011774Backup Camera Poor Image Quality Inspection
• 11010748Reverse View Camera Inoperative After Recent Repair
• 11010693SWITCH Multifunction Before replacing the steering column control module (SCCM) due to DTC U0212 active, please follow these steps: 1.- Refer to service library procedure and follow diagnosis steps at BCM. 2.- If failure still present, make sure all the switches' and airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from wipers is requested, if turn signal, blindspot and lane assistant work. 5.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. If there are no DTC's, physical defects, wipers inop, nor turn signal inop, then SCCM does not need to be replaced Before replacing the steering column control module (SCCM) due to DTC U0212 active, please follow these steps: 1.- Refer to service library procedure and follow diagnosis steps at BCM. 2.- If failure still present, make sure all the switches' and airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from wipers is requested, if turn signal, blindspot and lane assistant work. 5.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. If there are no DTC's, physical defects, wipers inop, nor turn signal inop, then SCCM does not need to be replaced.
• 11010660"Flash: Display Screen Module (DSM) Updates The customer may comment on the following: Intermittent blank screen on the radio display with functional audio (Rearview Camera (RVC) functions normally). This bulletin involves reprogramming of the DSM with the latest available software."
• 11010659"Flash: Display Screen Module (DSM) Updates The customer may comment on the following: Intermittent blank screen on the radio display with functional audio (Rearview Camera (RVC) functions normally). This bulletin involves reprogramming of the DSM with the latest available software."
• 11010511Tire Pressure Monitor (TPM) Service Information. TPM Lamp On.
• 11010500"Forward Collision Warning (FCW) Unavailable Service Required message or a Service Active Lane Management Warning Light ON'"
• 11010214FCA Caribbean Warranty Operations Newsletter Volume 10, Issue 10
• 11010211Warranty Operations Newsletter Volume 10, Issue 10
• 11009767Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)
• 11009570Switch and bezel - front door
• 11009559Module - inverter
• 11009541MODULE Air Bag Control For vehicles with B2208, B00B5 or U0151 conditions, before replacing the ORC Module, check the circuit wiring and connector first for any Open or Shorted conditions and check vehicle for low-voltage conditions.
• 11008911"Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of the following: Unable to select the Turn by Turn Navigation. Blank Performance Pages (Rearview Camera (RVC) Functions Normally). **Android Auto Voice Recognition (VR) inoperative.** Media Tuner delayed. **Charge Schedule not accepting updates via phone (RVC Functions Normally).** Ambient light inoperative. **Instrument Panel Cluster (IPC) map inoperative.** Media widget blank. Navigation map black. Off road pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed **(Apple CarPlay only)**. **Radio display switches from the Media page to the Home page (RVC Functions Normally).** Ghost touch on Navigation screen (RVC Functions Normally). Widgets are missing. New User Profile does not load. Display returns to the wrong page after the View ""Camera Event"" button is selected by customer in the ""Camera View Pages"" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024."
• 11008260Isolator - spring
• 11008207"Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. Customers may also experience the following: ""Vehicle is shutting down in two minutes"" message displayed in the Instrument Panel Cluster (IPC). NOTE: The vehicle can be restarted with the next ignition/key cycle from Off and then back to Start. This bulletin involves reprogramming the HCP and AHCP also known as Power Inverter Module (PIM), with the latest available software. "
• 11007817Check Engine Lamp (CEL) is on, Stop Start Inoperative, Air Conditioning (AC) Inoperative, No Start
• 11007714"After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning Chime"
• 11007087Warranty Newsletter Volume 10 Issue 8_ID
• 11007085ACC Sensor Blinded, ACC Unavailable Service Required FCW Unavailable Service Required, Adaptive Cruise Control (ACC) system disabled, Loss of Advanced Driver Assist System (ADAS) Features Messages Displayed on the Instrument Panel Cluster (IPC)
• 11006965"Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB). "
• 11006703Power Liftgate Inoperative or Intermittently Will Not Open or Close, Operates Erratically
• 11005525Liftgate Inoperative And Or Intermittently Will Not Open Or Close.
• 11005326"Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software."
• 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
• 11005296Active Grill Shutter is Inoperative P1D73 AGS Performance
• 11005199CAN Star Block Connector Customer finds MIL light on and technician finds DTC for loss of communication on one or more modules. In repair procedure the dealerships are replacing the CAN star block connector during their root cause process with returned parts showing no trouble found. Here is a list of steps the dealers can follow to determine if they have a defective CAN star block connector using a multimeter: Step 1: Visually review CAN star block for damage and ensure back cover has all locking tabs engaged. If a bent pin, cracked or damaged housing or locking tab is not engaged is observed then replacement is required. Step 2: Identify Connector #1 as the 3 Pin Connector cavity Step 3: Measure resistance between Pin#1 and Pin#2 in Connector #1. Acceptable values are 120.4 Ohms to 139.8 Ohms. If resistance is outside of this range then replacement is required. Step 4: Measure the continuity between Pin#1 in Connector #1 to Pin#1 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required. Step 5: Measure the continuity between Pin#2 in Connector #1 to Pin#2 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required.
• 11005009"Radio Over The Air Update to U29.28 Software Version Customers may experience one or more of the following: Blank Phone widget displayed. Radio freeze after reverse event (Rearview Camera (RVC) functions normally). Blank hybrid screen. Screen off at start up (RVC functions normally). Radio restart before sleep after switching between different USBs. Pop up error ""setting not saved"" occurring when attempting to enable Geolocation (Privacy Mode Off). Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received From Radio. During FOTA scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. Apps downloaded for one connected profile are being shared with other local profiles. Switching profiles with slow response. Slow response switching between camera views. Black radio screen (RVC functions normally). Rear seat reminder alert unavailable. Wi-Fi software update pop-up is being triggered in non-connected vehicles. Switching to Android menu, display screen blinks on green color. Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from **T25.50 or T27.39** to U29.28. NOTE: The national launch for the FOTA is expected to begin **July 29, 2024.**"
• 11004949Malfunction Indicator Lamp on, Diagnostic Trouble Code (DTC) P0EDD-00 Hybrid/EV battery Pack B Deterioration
• 110048382 nd Row Seat Does Not Fold Using Easy Entry Handle.
• 11004798Remote Keyless Entry (RKE) has reduced range, Remote Start inoperative, Multiple Keyless Go push attempts to Start, Key not Detected message, Tire Pressure Warning Lamp On
• 11004343Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%. Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes manually, door modules should be reset, if the DTC's don't go stored or door/body module resets have not solved the issue, then replace the latch. If in manual operation mode the door does not open, replace the latch. In the case of window inoperation, follow the next procedure: - Check wiring between motor and Door Control module, if it is in good state, check motor, and if needed replace it. If wiring is well seated, and the motor is in good state, reset module and perform window calibration, if DTCs don't go stored or the window continue not working, replace the Door Control Module.
• 11004155Power Sliding Door Inoperative or Intermittently Will Not Open or Close
• 11003786MODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make sure all the switches' and airbag's harness are properly connected, disconnect the switches and reconnect them, and reverify the issue. 2.- Pull the SCCM fuse for 60 sec and then reinstall it. 3.- Reverify if Steering wheel switches are inoperative. If there are no DTC's, physical defects, nor switches inop, then SCCM does not need to be replaced.
• 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
• 11002807"Flash: Video Routing Module (VRM) System Updates Customers may comment on the following: Rear seat entertainment screens are blank. VRM not turning on during ignition cycle. This bulletin involves updating the VRM with the latest available software."
• 11002752Motor - blower with wheel
• 11002531Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
• 11002527Shifter Binding Or "Service Shifter" Message On The Cluster. DTSs U11E3, U0103, U1267 For Loss Of Communication With The Electronic Gear Shift Module
• 11001756Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

Every Chrysler Pacifica Plug-In Hybrid model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.