2012 Dodge Caravan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2012 Dodge Caravan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
87 complaints3 involved a crash3 involved a fire4 injuries
What owners report most
Latest complaints
- Electrical system · Engine
Van stops abruptly. Will die while driving, wheel will lock up and and van powers down. Will start back up as soon as its stops.
- Electrical system · Engine
TL* the contact owns a 2012 dodge caravan. While driving 15 mph, the vehicle stalled and was towed to kendall dodge chrysler jeep RAM (13355 sw 137th ave, miami, fl 33186, (786) 231-2120). The dealer diagnosed that there was an electrical failure and they repaired the ignition switch and replaced…
TL* the contact owns a 2012 dodge caravan. While driving 15 mph, the vehicle stalled and was towed to kendall dodge chrysler jeep RAM (13355 sw 137th ave, miami, fl 33186, (786) 231-2120). The dealer diagnosed that there was an electrical failure and they repaired the ignition switch and replaced the key, but the failure recurred. The vehicle was still with the dealer. The manufacturer was notified. The failure mileage was unavailable.
- Electrical system
TL* the contact owns a 2012 dodge caravan. The contact stated that their vehicle would not start. They jump started the vehicle and it was able to restart. The following day the vehicle failed to start as a result, the contact replaced the battery and the vehicle was then able to start. However…
TL* the contact owns a 2012 dodge caravan. The contact stated that their vehicle would not start. They jump started the vehicle and it was able to restart. The following day the vehicle failed to start as a result, the contact replaced the battery and the vehicle was then able to start. However, the failure recurred and the driver side door was unable to be unlocked. The contact had to get a new key made. The locksmith that made the new key jump started the vehicle. The contact went to work, when they left the vehicle would not start again. They hooked the battery up to a battery charger and the battery was drained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown (the contact can't get inside the vehicle).
- Engine · Unknown or other
2012 dodge grand caravan stops running suddenly while driving. On several occasions over the past week the vehicle will just cut off while driving. So far this has only happened on city streets and not on the highway. On a least one occasion I noticed that I bumped the key. Maybe an ignition problem? This IS very dangerous as it happens without warning.
- Engine
TL* the contact owns a 2012 dodge caravan. While driving at an unknown speed, the vehicle stalled without warning and was able to restart. The vehicle was taken to an independent mechanic to be diagnosed, but the cause of the failure was undetermined. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 122,000.
- Unknown or other
Dodge caravan. Consumer would like to know if there are any existing factory recalls on vehicle. *Ld *tr
- Electrical system · Fuel/propulsion system
Fuel pump continues to stay on when vehicle IS off with no key in ignition. this IS causing battery drain and hard starts after jumping battery. car also IS stalling at times while in motion. I have seen a recall for other males and models of same year from mopar vehicles, such as durango. it seems to be fuel pump relay in tipm.
- Electrical system · Fuel/propulsion system
Van had engine stall while going down highway. Lost all power due to this..was only going about 45 so was able to maintain control and get to side of the road. Was in the rural area so traffic was light...daughter and granddaughter was in van with me ...this could have been tragic if I had been on interstate or on busy highway...was told by machanic that fuel relay tipm gone out
- Electrical system · Engine · Unknown or other
2012 dodge caravan suddenly shuts off while driving losing the ability to brake or steer, with no warning signs from the vehicle. After research, this IS a common problem for dodge caravans resulting in serious safety concerns.
- Engine · Service brakes
My wife while driving slammed on the brakes and the van shut off it however restart right away.this was very scary and could put her life in danger if someone had run into her van back.
- Engine
Takata recall',i am complaining about the engine,the right side rockers are making noise when running pretty bad. I thought there was a recall on that
- Suspension
My van when riding over bumps make a loose frame of axel rattling noise and spitzer have had my van back to back two visits 04-07-2018 to 04-20-2018 and 04-20-2018 to 04-28-2018 and the problem IS still their. Spitzer refuse to pay another dealer I used after spitzers three negligence jobs on…
My van when riding over bumps make a loose frame of axel rattling noise and spitzer have had my van back to back two visits 04-07-2018 to 04-20-2018 and 04-20-2018 to 04-28-2018 and the problem IS still their. Spitzer refuse to pay another dealer I used after spitzers three negligence jobs on my van first the five months it took to discover after my first oil change the air filter cover had not been look back, second, van had to be towed in after I got home and was told brake dust was causing noise. Next bad wheel bearing. The extende warranty IS still valid. I now pay for all non warranty service outside of spitzer because I fear for my safty when spitzer perform work on my van. The van was brand new 68 miles, but its as if I had purchased a use van. I have all invoice of work which exceed 5. After to two visits spitzer still have not/can"t seem to repair my van.
- Electrical system · Seat belts · Unknown or other
Ok. I've only had this vehicle for 2 1/2 year and I've found after a year, it was hard to keep gas in the vehicle even though I filled it up at times, it would still go out , the doors have gotten jammed, the windows stuck because of heat, last year the seat belts in the back stopped working and…
Ok. I've only had this vehicle for 2 1/2 year and I've found after a year, it was hard to keep gas in the vehicle even though I filled it up at times, it would still go out , the doors have gotten jammed, the windows stuck because of heat, last year the seat belts in the back stopped working and now I have a transmission problem and the vehicle will only go backwards. I never knew those things could happen to this vehicle. Also the alarm no longer works after 2 years. I have to take the key out just to open the vehicle. When I got the vehicle , there was a cd stuck in it and radio didn't work and couldn't be fixed.
- Electrical system · Electronic stability control (esc) · Engine
My caravan loses all power while driving in low speeds, high speeds, over railroad tracks, on the interstate!! I have to stop immediately and restart. This IS a safety issue! It happens randomly at any time, I never know when or if it will die on me. I have complained to my dealership and 2 others. They say, nothing IS showing on the computer, there's nothing we can do.
- Service brakes
TL* the contact owns a 2012 dodge caravan. While driving 5 mph with the brake pedal depressed, an abnormal squeaking noise was heard. There were no warning indicators illuminated. The contact stated that the failure would occur each time when depressing the brake pedal. The contact called the…
TL* the contact owns a 2012 dodge caravan. While driving 5 mph with the brake pedal depressed, an abnormal squeaking noise was heard. There were no warning indicators illuminated. The contact stated that the failure would occur each time when depressing the brake pedal. The contact called the dealer cassens & sons chrysler dodge jeep at (618) 656-6070 (3333 il-159, glen carbon, il 62034) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 200,184. *Tt
- Engine
TL* the contact owns a 2012 dodge caravan. The contact stated that the engine warning indicator illuminated. The vehicle was taken to an independent mechanic and it was diagnosed that the rocket arm failed and caused the engine to make an abnormal noise. The vehicle was not repaired. The vehicle…
TL* the contact owns a 2012 dodge caravan. The contact stated that the engine warning indicator illuminated. The vehicle was taken to an independent mechanic and it was diagnosed that the rocket arm failed and caused the engine to make an abnormal noise. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 64,000.
- Vehicle speed control
On interstate at 65 & while accelerating to pass slower car my accelerator stuck at full throttle. Braked to control speed and after short while pedal unstuck and normal operation. This happened again the next day but, although gas pedal was stuck to floor, the vehicle slowed to about 60. Exited…
On interstate at 65 & while accelerating to pass slower car my accelerator stuck at full throttle. Braked to control speed and after short while pedal unstuck and normal operation. This happened again the next day but, although gas pedal was stuck to floor, the vehicle slowed to about 60. Exited highway to service area with pedal still stuck at ft & shut down. car wouldn't restart with pedal at ft. after several minutes, the pedal "popped" back and restarted with normal operation thereafter. I each instance the cruise control was probably on and a large red symbol appeared on the annunciator panel which extinguished when the accelerator pedal " popped" back up. No messages appeared in the driver information center. this IS a very dangerous condition which internet searches show IS occurring to other dodge / chrysler minivans and needs to be addressed. *Tt
- Electrical system
"Takata recall" fuel pump relay .... Problem: car will not start leaving me strainted....... tipm problem this IS a common problem for dodge and should be a dealers recall
- Air bags
TL* the contact owns a 2012 dodge caravan. While driving 5 mph and attempting to make a left turn, a 2004 honda accord crashed into the passenger side and sliding door of the contact's vehicle. The contact stated that the overhead air bags deployed, but were deflated. In addition, the other air…
TL* the contact owns a 2012 dodge caravan. While driving 5 mph and attempting to make a left turn, a 2004 honda accord crashed into the passenger side and sliding door of the contact's vehicle. The contact stated that the overhead air bags deployed, but were deflated. In addition, the other air bags failed to deploy at all. The contact was not injured. The passenger sustained bruises to the upper right torso and hip that required medical attention. The contact stated that the driver of the 2004 honda accord sustained head injuries that required medical attention. A police report was filed. The vehicle was towed to an independent mechanic where it was awaiting inspection by the insurance company. The local dealer was not contacted for diagnosis of the air bag failure. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000. The vin was not available.
- Engine
I was taking my van in for an oil chane an noticed a knocking noise. My machanic said it was rod bearing failure in the enigine. He looked it up and saw there was a manufacturing recall on my engine. #(Po5184464ae 3.6 l) .i have an apt todau with dodge dealership to investigate. they are located at 255 smokey park hwy . Skyland dodge asheville,nc.....my case no.is 33531139. My odi # is11074929.
- Electrical system
2012 dodge caravan SE. Consumer writes in regards to electrical short in vehicle. *Ld the consumer stated the instrument panel, radio lights, and engine stuttered on and off. The electronic throttle control light illuminated. The consumer advised the breakdown was caused by a faulty battery. The consumer does not believe the battery was the cause of the failure. *Js
- Unknown or other
The key IS stuck in the ignition and dealer states it's wind module issue wich was a recall for 2008-2010 dodge caravans but excludes 2012 dodge caravans perhaps this should be looked into.
- Electrical system · Engine
Vechile stalls while driving with no waring. No instrument lights or hesitation. This now has happen to me 3 time. Speed ranging from 25-55 mph. Was able to get the van into neturel and restarted while the van was coasting without power. It was a good thing I didnt have anyone following too closely. This IS a very dangerous problem. Something needs done about this before someone has a very serious accident.
- Electrical system · Electronic stability control (esc) · Fuel/propulsion system
The fuel pump relay switch won't shut off. It run doen battery and kilks the whole van.
- Fuel/propulsion system
Van stop starting will crank but not starttipm bad shut down while in use
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007…
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010954Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to RESET the AHR following the Procedure.
- 10248517LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228975Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10224077Active Head Restraint (AHR) Inadvertent Deployment - X87 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- 10224066Warranty Bulletin D-20-19 (X87) Active Head Restraint - Select 2012-2017 Dodge Grand Caravan (RT) (Rev. A)
- 10224060Warranty Bulletin D-20-19 (X87) Active Head Restraint - Select 2010-2017 Dodge Grand Caravan (RT)
- 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10223014Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- 10221831(Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- 10221813No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
- 10221594Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10221375Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - Feb 28, 2019 VF. - Only use R8453637A$ or R8599680A$ for March 1, 2019 and later VF as they have the revised park system. - R8453637A$ and R8599680A$ are physically and functionally equivalent. Installing a R8453637A$ or R8599680A$ in a 2014 - Feb 28, 2019 VF will result in a core with the original park system being returned. Mopar can no longer convert 62TE core with the original park system to the March 1, 2019 and later version. Continued mis-usage will exacerbate the existing core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when
- 10221154No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
- 10221150Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
- 1022112362TE 6-Speed Transmission Cracked Torque Converter (TC) Piston Repair Index, To Aid In Diagnosis And Repair
- 10221098Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 3. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 4. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10221028Water In The Jack Storage Area This bulletin involves sealing the left side fascia support flange. The customer may describe water entering the jack storage compartment and/or a wet jack storage bag and/or wet jack storage compartment liner material.
- 10220993RHR Radio Issue Description: Issue 1: While performing RHR radio reflash (software update), on rare occasions, the flash can fail to properly update the radio resulting in the radio running in Emergency IFS mode. This error condition can occur due to interrupting the software update, background radio operations interfering with the reflash process, etc. The radio will reboot, but with limited functionality ( may include but are not limited to: NAV, Voice Recognition, Bluetooth, or AUX jack are inop, no available space shown on HDD, etc.). The radio can still be properly updated by simply reinserting the software update disc and performing the reflash procedure again. To assist in the verification that the radio is running Emergency IFS perform the 1. Power on radio~ 2. Press MENU H/K~ 3. Press System Setup S/K~ 4. Press Manage HDD S/K~ 5. Press Display Available Space on HDD S/K~ 6. When running Emergency IFS, all items under Used, Available, and Capacity report as dashes Issue 2: If you are having troubles connecting a phone or a MP3 player, try removing the battery on the device and then going through the pairing/connection procedure again. If you cannot remove the battery on the device, perform a reboot. Each manufacturer has a different series of buttons to hold down to perform a reboot. If the problem still persists, try the device on another like vehicle with the same radio. If you are having the same connection issues on another like vehicle, the device may be faulty or it may not be compatible with the RHR radio. Go to www.chrysler.com/hostb/crossbrand/owners/en and click on ?Bluetooth Phone Compatibility Test Results? link for a list of phones that are compatible. For MP3 players and media storage devices, only .wma, .aac, .mp3, .sacd, .jpeg & .jpg files are supported. Remove all other file types and reevaluate the concern. Issue 3: If upgrading a vehicle from a low line radio that has factory installed UConnect
- 10220631Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10219830Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
- 10218818Flash: Dead Battery This Bulletin involves updating the Fold and Stow Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The customer may experience a dead battery.
- 10218801Driver And Passenger HVAC Blower Air Temperatures Are Not The Same When ?Sync? Setting Mode Is Selected And Headlamps Always Stay On. This bulletin involves selectively replacing the solar sensor. Customers may experience the following condition: When using the Automatic Temperature Control ?SYNC? mode, left and right outlet temperatures do not match regardless of the desired temperature setting is the same. Occupants will experience being cold (winter time), on either passenger or driver side, even though the temperature setting is the same. Headlamps are always staying on, when they are set to Auto mode.
- 10218783Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
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