2021 Ford F-650 SD

Recalls

1 recall names the 2021 Ford F-650 SD. Newest first.

• Structure › Frame and members › Underbody shields

  Jul 17, 2020NHTSA 20V4130001,229 vehicles

  Ford Motor Company (Ford) is recalling certain 2021 F-650 and F-750 trucks equipped with 7.3L gasoline engines. The underbody heat shield and other heat-protection components were not installed during assembly. Without these components, the interior cabin floor and seat attachments may reach elevated temperatures in certain driving conditions.

  Risk and remedy

  Risk

  Skin contact with certain areas of the cabin interior floor or seat attachments in these high temperature conditions may cause injury.

  Remedy

  Ford will notify owners, and dealers will install the missing underbody heat shield, thermal insulator patch, seat base covers, and seat bolt covers, free of charge. The recall began September 28, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S36.

  Full recall details →

Owner complaints

Latest complaints

• Jul 20, 2023DE30,000 miFire
  Fuel system, gasoline
  The contact works for a company that owned a 2021 Ford F-650 SD commercial vehicle. The contact stated while driving 65 MPH, he heard an abnormally loud popping sound coming from the rear of the vehicle. There was no warning light illuminated. The contact stated that he looked at the side view…

  The contact works for a company that owned a 2021 Ford F-650 SD commercial vehicle. The contact stated while driving 65 MPH, he heard an abnormally loud popping sound coming from the rear of the vehicle. There was no warning light illuminated. The contact stated that he looked at the side view mirrors and saw black smoke and a reflection of flames on the rear driver's side of the vehicle. The contact immediately veered to the side of the road. The contact stated that he jumped out of the vehicle and ran in the opposite direction. The contact that the vehicle exploded while he was contacting the police department. A police report was filed. The contact was able to extinguish the fire with the assistance of the fire department. The contact was unsure whether a fire department report was filed. There was no injury sustained. The vehicle was towed to the company's office. The vehicle was totaled. There was no further information provided. An unknown dealer and the manufacturer were notified of the failure. The failure mileage was approximately 30,000. The VIN was unavailable.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 11006767This article supersedes TSB 22-2087 to update the Part List. Some 2020-2022 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit harsh reverse to drive engagements without diagnostic trouble codes (DTCs). This may be due to sticking valves in the main control valve body or suspect input shaft seals (F9) and the output shaft seals (F10). To correct the condition, follow the Service Procedure steps to perform the transmission accelerated main control break-in routine for the E and F clutches and if necessary, replace the input shaft seals (F9) and the output shaft seals (F10).
• 11001646This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
• 11001368When replacing the E clutch hub (7P211) on 2020-2024 F-Super Duty and 2024-2025 F-650/F-750 vehicles equipped with a 10R140 transmission, a new washer (7482) has been added and must be installed with the new updated E clutch hub. Refer to the Workshop Manual (WSM), Section 307-01B for proper installation of the washer. Refer to the parts catalog for the appropriate part numbers for the E clutch hub and the washer.
• 11000755Some 2021-2023 F-650/F-750 vehicles built on or before 15-Nov-2022 and equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2201, P2209, P220E and/or P24FE stored in the powertrain control module (PCM). This may be due to the software in the PCM and the nitrogen oxides (NOx) sensor 11. To correct the condition, follow the Service Procedure to replace the NOx sensor 11 and reprogram the PCM and transmission control module (TCM).
• 11000754Some 2021-2023 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) U3012 stored in the powertrain control module (PCM). This may be due to the software in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM and the transmission control module (TCM) if a TCM update is available.
• 11000745Some 2021 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a cracked diesel particulate filter (DPF) and the software in the PCM. To correct the condition, follow the Service Procedure replace the DPF and reprogram the PCM.
• 11000297Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
• 10252410Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24
• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
• 10250852Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10249489Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Addinf owner letters. First part submitted 01/02/24
• 102491752024 F-Super Duty vehicles are equipped with XL-22 (WSS-M2C184-A1) high temperature power steering fluid that looks like clear hydraulic fluid. This fluid is an improvement in high temperature and thermal oxidative stability compared to Mercon LV. This power steering fluid is also compatible and highly recommended to use when filling or topping off power steering systems of all 2012-2023 F-Super Duty vehicles originally equipped with Mercon LV.
• 10248066Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing
• 10245672Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may require a long block replacement of the engine for various reasons. The replacement long block may be equipped with an updated upper oil pan. If the oil filter adapter from the original engine does not mate with the new upper oil pan, service parts PC3Z-6881-A (oil filter adapter), W503277-S439 (package of 6 bolts, 4 bolts required), W718564-S450 (stud), W520101-S442 (nut), and PC3Z-14A206-A (starter cable retaining bracket) will be needed to complete the repair.
• 10241949Certain 2021-2022 Model Year Econoline, Super Duty Chassis Cab, F53 Motor Home, F59 Step Van, and F650/F750 Medium Duty Chassis Cab Vehicles Equipped with a Premium Rated 7.3L Engine - Engine Horsepower Credit
• 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
• 10237977Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10237971Some 2021-2023 F-Super Duty/E-Series vehicles equipped with a 6.2L, 6.8L or 7.3L gasoline engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0457 and/or P0455 stored in the powertrain control module (PCM). This may be due to a improper fuel filler cap installation and/or outside contamination on the fuel cap sealing surface. The fuel filler cap requires multiple turns to seal properly and should be clean of any debris on sealing surface. Advise the customer to turn the fuel filler cap clockwise until there is at least one audible click to seal properly. If the DTCs return after the fuel filler cap is cleared of debris and properly seated, refer to Workshop Manual (WSM), Section 303-13 > pinpoint test HX.
• 102377892011-2023 F-Super Duty and 2016-2024 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26C (80F) and may increase to 1200 RPM at -40 C (-40F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
• 10236685Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
• 10236586Some 2021-2023 F-Super Duty vehicles equipped with a 10R140 transmission may exhibit harsh or delayed engagement/shift concerns. Most concerns may be addressed with the PCM/TCM Transmission Accelerated Main Control Break In Routine. Refer to Workshop Manual, Section 307-01, DTC Chart and/or Diagnosis By Symptom to identify the clutch(s) to be cycled. This routine cycles the shift solenoids and clutch control valves to remove contamination that may be sticking the valves and must be performed along with an adaptive learning drive cycle before attempting internal service. Although this routine was developed for low mileage vehicles, it has proven effective for resolving many shift and engagement symptoms across the life of the vehicle. For claiming, use causal part 7A100 and applicable labor operations in Section 7 of the Service Labor Time Standards Manual.
• 10236585Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may experience a lack of power due to snow packing of the engine air cleaner when operating in extremely snowy conditions. This may also be due to ice forming in the air intake while operating in temperatures below -22F (-30C). Diagnostic trouble code (DTC) P1548 may be present in the powertrain control module (PCM). To supplement heavy snow environment pre-filter service kit (service part LC3Z-9K635-AA), a front grill cover (service part NC3Z-19A413-A) is now available for service but is not a warrantable item. It is recommended that the front grill cover be removed at temperatures greater than 10F (-12C) and reinstall in subsequent winter seasons in order to maintain optimal vehicle performance.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10235151Some 2020-2022 F-Super Duty vehicles may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays on and no crank/no start. The vehicle may also have an illuminated anti-lock braking system (ABS) indicator with diagnostic trouble codes (DTCs) C0020 and U3003 in the ABS module. This may be a result of water/moisture intrusion into the battery junction box (BJB). The BJB is located under the hood of the vehicle. This water/moisture intrusion may be related to the BJB cover not installed completely or broken cover tabs/locking fingers allowing water/moisture into the BJB. To correct the condition, follow the Service Procedure to inspect for water/moisture intrusion into the BJB and replace the BJB and cover if water/moisture intrusion is found.
• 10234593Some 2015-2020 F-150 and 2017-2022 F-Super Duty vehicles may exhibit a lack of heat or cooling from the cabin vents when the climate control settings are adjusted between hot and cold. This may be due to a stuck/binding temperature door within the climate control housing or binding/inoperative temperature door actuator. Diagnostic trouble code (DTC) B1081:07 may be present in the front controls interface module (FCIM) or heating ventilation and air conditioning (HVAC) module. To correct the condition, follow the Service Procedure to remove the climate control housing and replace the temperature door cam(s), lubricate the temperature blend door bearing surface, and apply flock tape to actuator to seal out debris.
• 10228871Some 2020-2022 Escape/Corsair/F-53 Motorhome/F-59 Commercial Stripped Chassis, 2021-2023 F-650/F-750/E-Series, and 2021-2022 Bronco Sport vehicles may exhibit an intermittent no crank/no start condition and/or an intermittent blank instrument panel cluster (IPC)/SYNC touchscreen. This may be due to the software in the gateway module (GWM). To correct the condition, reprogram the GWM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14F642 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10222254Some 2021-2022 F-650/F-750, 2020-2022 Motorhome/Commercial Stripped Chassis vehicles built on or before 21-Sep-2022 with very low miles may experience parking brake drag. This condition typically occurs in less than 3000 miles (4800 kilometers). This condition may be identified even with the hand or pedal actuator mechanism disengaged. Inspect the park brake system for damage and replace parts as required per Workshop Manual (WSM) Section 206-05. If no damage if found, adjust the park brake cables and the park brake shoe adjuster per WSM, Section 206-05. For claiming, use the applicable labor operations of the Service Labor Time Standards (SLTS) Manual.
• 10218904Some 2021-2022 F-650/750, 2020-2022 Motorhome/Commercial Stripped Chassis vehicles built on or before 10-Jun-2022 with very low miles may experience parking brake drag. This condition typically occurs in less than 3000 miles (4800 kilometers). This condition may be identified even with the hand or pedal actuator mechanism disengaged. Inspect the park brake system for damage and replace parts as required per Workshop Manual (WSM) Section 206-05. If no damage if found, adjust the park brake cables and the park brake shoe adjuster per WSM, Section 206-05. For claiming, use the applicable labor operations of the Service Labor Time Standards (SLTS) Manual.
• 10216963Some 2020-2022 Escape/Corsair/F-53 Motorhome/F-59 Commercial Stripped Chassis, 2021-2023 F-650/F-750/E-Series, and 2021-2022 Bronco Sport vehicles may exhibit a communication fault with emissions inspection equipment. This may be due to the software in the gateway module (GWM). To correct this condition, reprogram the GWM to latest software level using the appropriate Ford diagnostic scan tool. Use causal part 14F642 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10216961Some 2021-2022 F-Super Duty and 2021-2023 E-Series vehicles equipped with a 6.2L or 7.3L gasoline engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0457 stored in the powertrain control module (PCM). This may be due to a loose fuel filler cap. The fuel filler cap design has changed, requiring multiple turns to seal properly. Advise the customer to turn the fuel filler cap clockwise until there is at least one audible click to seal properly. For further diagnostics, refer to Workshop Manual (WSM), Section 303-13 - pinpoint test HX.
• 10216489Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate - Unintended Tailgate Opening. In the affected vehicles, some customers report experiencing an unintended tailgate opening and may have previously serviced their vehicle for this concern. Ford had developed an enhanced remedy for customers who may want this enhanced repair performed n their vehicle.
• 10213733Certain 2020-2021 Model Year Super Duty Vehicles - Reconfigure the RCM with As-Built Data. In all of the affected vehicles, the event data recorder (EDR) was inadvertently disabled. In the event of a crash or near crash-like situation, the event data recorder within the restraint control module (RCM) will not collect and store data used to help understand how the safety systems performed. There is no impact to normal vehicle operation or the vehicles safety systems.
• 10213709Some 2020-2022 F-Super Duty vehicles equipped with a 7.3L engine and built on or before 11-May-2022 may exhibit a ticking/clicking/tapping noise at idle that is loudest at the front of the engine where the front timing cover meets the oil pan. This may be due to a cracked oil pump drive gear. If the noise originates from the lower front of the engine, remove the accessory drive belt and retest. If the noise is still present, remove the oil pan and rotate the crankshaft 360 degrees to inspect for cracking. If cracked, replace the oil pump drive gear (LC3Z-6306-A).
• 10212102Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
• 10211726Some 2020-2022 F-Super Duty vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0073 for the ambient air temperature sensor stored in the powertrain control (PCM). When performing pinpoint test BF in Workshop Manual (WSM), Section 413-01, the ambient air temperature sensor/outside air temperature display reset procedure has been added to the Ford Diagnostic Repair System (FDRS) diagnostic scan tool. Depending on how the vehicle is equipped, run the FCIM or HVAC. Reset the Outside Air Temperature Sensor Learned Values application. Clear DTCs and retest after performing the reset procedure.
• 10210850Some 2021 and 2022 Ford and Lincoln vehicles may experience a tire sidewall wavy/indentation appearance in the radial direction on one or both sidewalls. Sidewall wavy/indentation appearance is a common cosmetic characteristic of radial tire construction and will not affect the performance of the tire.

Every Ford F-650 SD model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.