2011 Ford Fiesta

Recalls

3 recalls name the 2011 Ford Fiesta. Newest first.

• Latches/locks/linkages › Doors › Latch

  Jun 8, 2020NHTSA 20V3310002,147,323 vehicles

  Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed…

  Risk and remedy

  Risk

  A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

  Remedy

  Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

  Full recall details →

• Latches/locks/linkages › Doors › Latch

  Apr 24, 2015NHTSA 15V246000456,440 vehicles

  Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567…

  Risk and remedy

  Risk

  A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

  Remedy

  Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

  Full recall details →

• Air bags

  Oct 5, 2012NHTSA 12V488000154,471 vehicles

  Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front…

  Risk and remedy

  Risk

  An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.

  Remedy

  Ford will notify owners and dealers will reprogram the vehicle's software free of charge so that it no longer suppresses the passenger side curtain air bag when the front passenger seat is empty, and consistent with the description in the owner's guide. The safety recall began on October 26, 2012. Owner's may contact Ford at 1-866-436-7332.

  Full recall details →

Owner complaints

What owners report most

1. Power train366
2. Structure126
3. Engine108
4. Electrical system96
5. Unknown or other58
6. Vehicle speed control57
7. Latches/locks/linkages41
8. Steering26
9. Air bags24
10. Electronic stability control (esc)18

Latest complaints

• Aug 20, 2026MD
  Engine
  Ford has had a long known issue with 2011-2015-FIESTA ( Cuautitlan ) they issued a Customer Satisfaction Program that ended June 2025. I purchased the car July 2026 used w/o none issues. Checked VIN for recall and Maryland Inspected. Driving it one week and the check engine light comes on.…

  Ford has had a long known issue with 2011-2015-FIESTA ( Cuautitlan ) they issued a Customer Satisfaction Program that ended June 2025. I purchased the car July 2026 used w/o none issues. Checked VIN for recall and Maryland Inspected. Driving it one week and the check engine light comes on. Apparently the TCM recognized a change in driving pattern but FORD will not honor the replacement. How is it not a safety issue with the vehicle can decide not to engage risking a collision? I am willing to pay for the labor of the part but would like the part covered as it should.

• Oct 6, 2025OH
  Steering · Unknown or other
  While driving my car with my two little nieces in the backseat, I heard a sound that made me think a wheel was coming off. As long as I was driving straight, the vehicle seemed to be okay. But when I made a turn onto the next road, something broke underneath the car and we began to spin around.…

  While driving my car with my two little nieces in the backseat, I heard a sound that made me think a wheel was coming off. As long as I was driving straight, the vehicle seemed to be okay. But when I made a turn onto the next road, something broke underneath the car and we began to spin around. It felt like the wheels were rubbing under the floor of the car and we were in the middle of the street. When I got out, I saw the rear wheels were cocked at an angle to the rest of the car. I thank God we weren't on a busy highway where we could have all been killed.

• Sep 3, 2025FL106,902 mi
  Power train › Automatic transmission › Control module (tcm/pcm/tecm)
  The contact owns a 2011 Ford Fiesta. The contact stated that while driving at various speeds, the vehicle stalled. There was no warning light illuminated. The vehicle was pushed to the side of the road on several occasions. The vehicle was able to restart after 10 minutes; however, the failure…

  The contact owns a 2011 Ford Fiesta. The contact stated that while driving at various speeds, the vehicle stalled. There was no warning light illuminated. The vehicle was pushed to the side of the road on several occasions. The vehicle was able to restart after 10 minutes; however, the failure recurred upon resuming driving. The vehicle was taken to an independent mechanic, where it was diagnosed. The mechanic related the failure to Ford Campaign Number: 15B22 (Transmission Control Module Reprogramming for Overt TCM Failure Warning). The dealer was contacted, and an appointment was scheduled for the vehicle to be repaired under Ford Campaign Number: 15B22. The contact stated that upon towing the vehicle to the dealer, the dealer refused to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 106,902.

• Aug 3, 2025IL
  Electrical system
  I am having issues with the fuse box under the hood. I keep shorting out on my headlights ans AC clutch relay. I've purchased new head lights (bulbs), replaced them and they still didn't work. I checked the fuses after investigation online and they have blown. I had my AC completely fixed and it…

  I am having issues with the fuse box under the hood. I keep shorting out on my headlights ans AC clutch relay. I've purchased new head lights (bulbs), replaced them and they still didn't work. I checked the fuses after investigation online and they have blown. I had my AC completely fixed and it ran fine for a while, then stopped working. I had it checked and was told the AC relay clutch fuse was loose. I replaced it. Three weeks later it shorted out, again.

• Aug 1, 2025VA130,000 mi
  Power train › Automatic transmission › Control module (tcm/pcm/tecm)
  The contact owns a 2011 Ford Fiesta. The contact stated that while driving on a main road at 30 MPH, the transmission shifted independently to neutral(N). The contact pulled over and restarted the vehicle. The contact shifted to drive(D) and drove to the residence. The vehicle was towed to the…

  The contact owns a 2011 Ford Fiesta. The contact stated that while driving on a main road at 30 MPH, the transmission shifted independently to neutral(N). The contact pulled over and restarted the vehicle. The contact shifted to drive(D) and drove to the residence. The vehicle was towed to the local dealer, where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.

• Jul 30, 2025SC144,000 mi
  Engine · Power train › Automatic transmission
  The contact owns a 2011 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure was not duplicated.…

  The contact owns a 2011 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure was not duplicated. Additionally, the contact received notification of Customer Satisfaction Program 14M02; however, the dealer informed the contact that there was no indication of transmission failure. The vehicle was not diagnosed or repaired. The contact stated that the failure failure recurred. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair could not be covered under an unknown special program or recall. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 144,000.

• Jul 23, 2025OH
  Electrical system · Engine · Unknown or other
  I am reporting a serious mechanical and safety issue involving my 2011 Ford Fiesta. After receiving a partially state-funded engine replacement in June 2025, my vehicle began experiencing serious transmission problems shortly after. Within a month, it went into limp mode multiple times, and…

  I am reporting a serious mechanical and safety issue involving my 2011 Ford Fiesta. After receiving a partially state-funded engine replacement in June 2025, my vehicle began experiencing serious transmission problems shortly after. Within a month, it went into limp mode multiple times, and warning lights appeared: the wrench light, incline warning, and “Transmission Malfunction – Service Now” messages. A diagnostic scan revealed multiple DTCs related to the Transmission Control Module (TCM), Input/Output Shaft Speed Sensors, and Clutch A disengagement (P286F) — which I understand are linked to known issues with this model’s transmission. These failures make the car dangerous to drive. The vehicle has lost power unexpectedly, putting me at risk of an accident. I’ve also been told by the repair shop that I may now need a new transmission and/or TCM, despite just receiving a major engine repair. I am unable to afford another large repair and this situation has severely impacted my ability to travel safely. I am requesting an investigation into the Ford Fiesta’s transmission problems and to confirm whether this should have been covered by a recall or warranty extension. I want to also add that my transmission clutch was repaired by Ford only 2 years ago. Please advise if this falls under known manufacturer defects or safety bulletins, and whether Ford Motor Company can be held responsible for the faulty transmission and associated safety risks.

• Jul 21, 2025CA123,000 mi
  Power train
  The contact owns a 2011 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and failed to accelerate as intended while depressing the accelerator pedal. The vehicle stalled while driving. The contact waited for a short while and was able to restart the…

  The contact owns a 2011 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and failed to accelerate as intended while depressing the accelerator pedal. The vehicle stalled while driving. The contact waited for a short while and was able to restart the vehicle. The contact was able to move over to the side of the road. No warning lights were illuminated. The contact stated that on a separate occasion, while attempting to reverse out of a parking space, the vehicle failed to function while in reverse(R). The vehicle was taken to the dealer where it was diagnosed that the transmission PTU had failed. The vehicle was repaired. The contact stated that recently while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull into a parking lot. An unknown warning light was illuminated. The contact turned off the vehicle and waited for a while and was able to restart the vehicle. The contact stated that while attempting to enter the driveway, the vehicle failed to respond while in reverse(R) and failed to move while in drive(D). The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle warranty had expired in March 2025. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 123,000.

• Jul 8, 2025NM196,489 mi
  Power train
  The contact owns a 2011 Ford Fiesta. The contact stated that the vehicle hesitated or jerked while depressing the accelerator pedal with the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the shift motor was…

  The contact owns a 2011 Ford Fiesta. The contact stated that the vehicle hesitated or jerked while depressing the accelerator pedal with the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the shift motor was defective. The contact was informed that the part was covered under warranty and the vehicle was repaired. The contact stated that after the repair, the check engine warning light returned while leaving the dealer parking lot. The contact continued driving the vehicle and the vehicle entered LIMP Mode while driving to the residence. The vehicle was returned to the dealer the next day and the contact was informed that the transmission control module was defective and needed to be replaced. The dealer informed the contact that the repair was not covered under warranty and the contact was provided an estimate for the repair; the vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 196,489.

• Jun 9, 2025OH
  Electrical system

  Door locks keep unlocking and locking as I'm driving. It is very loud. 4 or 5 times as I'm going 35 and 60 mph

• Dec 19, 2024CO144,000 mi
  Electrical system · Engine · Engine and engine cooling
  The contact owns a 2011 Ford Fiesta. The contact stated while driving at approximately 65 MPH, the vehicle stalled. The contact stated that the engine malfunction, ABS, and Hill Assist warning lights were illuminated. The contact had taken the vehicle to an independent mechanic where it was…

  The contact owns a 2011 Ford Fiesta. The contact stated while driving at approximately 65 MPH, the vehicle stalled. The contact stated that the engine malfunction, ABS, and Hill Assist warning lights were illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed; however, the contact was unaware of the diagnostic result. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same mechanic who again diagnosed the vehicle and informed the contact that the vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken to a local dealer. The dealer diagnosed the vehicle and determined that the throttle body, engine electrical harness, and engine mounts needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the vehicle stalled with white smoke coming from the exhaust pipes. The contact had not taken the vehicle back to the dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 144,000.

• Sep 23, 2024NJ82,000 mi
  Engine · Power train
  The contact owns a 2011 Ford Fiesta. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the battery was replaced. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond…

  The contact owns a 2011 Ford Fiesta. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the battery was replaced. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and sputtered. The contact stated that while attempting to start the vehicle the following day, the vehicle failed to start and was towed to an independent mechanic to be diagnosed. The mechanic related the failure to the transmission. The contact was referred to the dealer for an unknown recall repair. The manufacturer was notified of the failure and referred the contact to the dealer for the TCM to be replaced under Ford Campaign Number: 14M02. The vehicle was towed to the dealer, where the TCM was replaced; however, the dealer informed the contact that the TCM could not be programmed to the transmission clutch. The dealer determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.

• May 9, 2024NC105,000 mi
  Electrical system
  The contact owns a 2011 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that there was abnormal corrosion around the wiring…

  The contact owns a 2011 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who determined that there was abnormal corrosion around the wiring harness, causing an electrical fault. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N11. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 105,000.

• Apr 2, 2024FL
  Engine · Unknown or other · Wheels

  The car hasn’t been sold since 2021 and I was told there where no issues with the car but it was sold as is it doesn’t start needs a new modem head gaskets maybe and it’s a lot that needs repairing

• Mar 10, 2024CA
  Electrical system · Power train

  Transmission overheating stopped car

• Mar 3, 2024TX
  Power train · Unknown or other
  This car literally almost got me killed when it suddenly began jerking like I was hitting the brakes while driving or like suddenly downshifting into first if it was a standard which it isn’t. All the dash lights flickered and the gages went up and down right before this happened. It jerks, stalls…

  This car literally almost got me killed when it suddenly began jerking like I was hitting the brakes while driving or like suddenly downshifting into first if it was a standard which it isn’t. All the dash lights flickered and the gages went up and down right before this happened. It jerks, stalls, lurches and I have literally just parked it and don’t drive it because my children were inside the car when it began doing this on the highway and stalled causing us to almost be hit by a semi when this happened. I had it towed home out of fear of attempting to drive it. You can’t even drive it a few blocks before it begins lurching and jerking. It feels like something to do with the transmission and the traction control light is now on as well.

• Jan 8, 2024OH
  Electrical system · Exterior lighting · Structure › Body
  I have a 2011 Ford Fiesta. The vehicle has a really serious issue relating to the fuse box that is mounted under the hood. This issue has a recall and I scheduled it for service at the Ford dealer in bryan, ohio. (Bryan Ford) I have issues with this vehicle that make it extremely unsafe for me and…

  I have a 2011 Ford Fiesta. The vehicle has a really serious issue relating to the fuse box that is mounted under the hood. This issue has a recall and I scheduled it for service at the Ford dealer in bryan, ohio. (Bryan Ford) I have issues with this vehicle that make it extremely unsafe for me and my family to drive. The headlights randomly go out while driving, both passenger and drivers side are affected by this. The doors will not lock and I have no horn now either, making us a target for car jacking. About a month before I found out there was a recall for this I hit a racoon and it knocked off the plastic wheel cover. After I took it in to have the recall fixed Bryan Ford refused to repair this recall due to the missing plastic. I believe my family and I are going to be seriously injured in this vehicle because of the electrical problems related to the recalled fusebox. I blow a headlight approximately once a week and the fuses blow constantly. I believe they do not want to fix this because it is a very time consuming repair that they feel isn't worth thier time. The anxiety I have while driving this car after dark is excruciating and i feel that my families lives are worth the time for this repair. Is this legal for them to decline a known and well documented safety issue related to the fuse box in this vehicle? Perhaps a buy back should be recalled since this does make the vehicle a serious Hazzard to anyone on the road including my family.

• Dec 26, 2023CT155,567 mi
  Power train
  The contact owns a 2011 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle was slow to start. The vehicle started after several attempts. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined…

  The contact owns a 2011 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle was slow to start. The vehicle started after several attempts. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The contact stated that the vehicle failed to reverse or shift into park after the TCM was replaced. While depressing the brake pedal, the vehicle failed to stop. The manufacturer was contacted, and informed the contact there was no warranty coverage on the vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 155,567.

• Dec 15, 2023MI
  Power train

  The car lurches, and hops during acceleration. I came to a stop one morning, and it would NOT move at first. I just bought this car a week ago. I had a test done and the solenoids in the transmission are stuck on.

• Nov 29, 2023IA56,000 mi
  Power train
  The contact owns a 2011 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before inadvertently losing motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle…

  The contact owns a 2011 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before inadvertently losing motive power. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who was unable to duplicate the failure. The manufacturer was notified of the failure but did not assist. The failure mileage was 56,000.

• Oct 20, 2023NH
  Power train › Automatic transmission

  See attached document from complainant

• Sep 20, 2023OR
  Electrical system · Exterior lighting
  The low beam headlights do not turn on, all the other lights work as normal including the high beams. The fuses have not blown and there are no warning lamps or messages. This is a known problem with this make and model, there is a recall in Canada for this issue. The safety of others is put at…

  The low beam headlights do not turn on, all the other lights work as normal including the high beams. The fuses have not blown and there are no warning lamps or messages. This is a known problem with this make and model, there is a recall in Canada for this issue. The safety of others is put at extreme risk in any kind of low light condition (fog, rain, etc.) As well as my own safety by not being able to see in front of me. It is illegal to drive with high beams on in residential areas so I am just unable to drive at night. The vehicle has not been inspected yet. I suspect this is related to the design of the fuse box which allows debris and moisture to get into the relays, again, see the Canadian recall.

• Jul 19, 2023PA
  Unknown or other

  On 7/5/22 my Fiesta came to a dead stop while I was driving. It was towed to our local garage and tested for a faulty Transmission Control Module. After waiting over a year for the part Haldeman Ford in Kutztown , Pa claims the Transmission Control Module is not testing as faulty.

• Jun 21, 2023MI
  Electrical system

  The vehicle engine has periodically stopped due to a known issue with the fuse box. The same known issue has also affected the headlights and while the engine failure has led to possible safety issues with vehicle control and potential dangerous situations where the vehicle has stopped in high traffic areas, the most significant danger is with the lighting malfunctioning during night driving.

• Jun 15, 2023FL
  Power train
  I purchased the car at a buy here, pay here. I drove off the lot with a picture of an engine on my dashboard. I drove my vehicle for 6 months with it feeling like it was jerking. I had trouble excelling. It was stall at stop signs and red lights. I broke down at a red light. When I turned the car…

  I purchased the car at a buy here, pay here. I drove off the lot with a picture of an engine on my dashboard. I drove my vehicle for 6 months with it feeling like it was jerking. I had trouble excelling. It was stall at stop signs and red lights. I broke down at a red light. When I turned the car on, it would not move from park. It was Stuck and so was I on the highway at a light. It took 15 hours for triple A to arrive. I tried to move the car off the road the best I could but it would not shift into Neutral. I had the car sent back to the lot where I make my payments to. They sent my car to a transmission shop. They said the transmission was a double shifting transmission and the control module has 4. There are 77,000 on back order for this part. I assumed that the dealership would put me in a new vehicle but they are refusing to. With the part being on back order, this recall can not be fixed for a long time. Don’t they need to put me in a vehicle until the one I pay for is fixed? They told me I need to put another down payment on a new car. I thought that recalls of any sort must be fixed and if they don’t get it fixed, they have to put me in a different vehicle.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Door Latch Failures

  RQ19005Opened Dec 19, 2019Closed Feb 7, 2022Recall 20V331000
  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…

  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

• Door Latch Failure

  EA15002Opened Feb 27, 2015Closed Nov 13, 2015Recall 20E010000
  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has…

  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 1,102 unique reports related to the alleged problem. There were no injury claims but there were two claims of low speed accidents occurring involving the door opening while driving and damaging property. Ford also submitted 10,883 warranty claims related to door latch failures.Many customers indicated that the door would not latch at all and accordingly they decided to restrain the door by other means (looping the seatbelt through the door, or using rope or tape) in order to drive the vehicle.Some customers also reported multiple door latch failures occurring on the same vehicle on different doors occurring months apart.On April 23rd, 2015 Ford notified ODI that it would conduct a safety recall (15V-246) to remedy door latches failures on certain MY 2011-2014 Ford Fiesta and MY 2013-2014 Ford Fusion and Lincoln MKZ vehicles.According to Ford, the pawl spring tab located within the door latch can break off, or separate and result in a ?door will not close condition.The recalled vehicles include Fiesta vehiclesmanufactured from the start of the MY 2011 to May 2013 and Fusion and MKZ vehicles manufactured from the start of the MY 2013 year until May 2013.In May 2013 Ford reports that it made a manufacturing quality control change, specific to the spring tab, to improve the performance of the existing part.The door latch spring tab was redesigned and the new latch was phased into production in December 2014 with a new part number.Ford will replace all four door latches on the affected vehicles with the new latch design currently in production.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

• Door Latch Failure

  PE14028Opened Sep 11, 2014Closed Mar 18, 2015Recall 20E010000
  On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five…

  On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five claiming that the door(s) opened inadvertently while the vehicle was in motion. Two injuries were reported, both caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR), Ford Motor Company (Ford) responded with 451 unique reports related to the alleged defect.One claim involved an incident in which property damage incurred after a door opened while driving at low speed and struck another vehicle. Ford also submitted 1,079 warranty claims related to door latch failures. Additionally Ford informed ODI in its IR response that MY 2013 Ford Fusion and Lincoln MKZ vehicles utilize the same door latch as the MY 2011-13 Fiesta. In it's response, Ford stated that it does not believe that a latched door experiencing this condition will inadvertently unlatch and that there are many overt warning associated with a door that does not latch. ODI noted that the rate of occurrence for this failure is comparable to other door latch failure investigations and questions the effectiveness of warning signals given the number of complainants alleging that the door(s) opened while the vehicle was in motion. Therefore, ODI is upgrading this investigation to an Engineering Analysis (EA15-002) in order to further investigate the scope, frequency and consequence of this failure.ODI reports cited above can be reviewed at www-odi.nhtsa.gov/complaints under the identification (ODI) numbers listed in the attached document.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10237441Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Due to ongoing limited part availability, program terms have been revised. Vehicle pickup & delivery has been added. Labor allowance table has been updated. Additional repairs updated. Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record. Added Attachment VII Mobile Repair Assessment.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10231028Certain 2011-2013 Model Year Fiesta Vehicles Operated in the USA Corrosion States Battery Junction Box Clean and Seal In some of the affected vehicles, the position of the Battery Junction Box (BJB) in the engine compartment is subject to unanticipated direct road water splash while driving. When vehicles are operated in high contamination/corrosion environments associated with road salt use, moisture and debris can enter through the BJB cover and base, potentially leading to corrosion of the relay and fuse terminals, especially at the front of the box. Corrosion in the battery junction box may result in a variety of symptoms, including a loss of certain vehicle functions, such as the loss of low beam headlamps, loss of high beam headlamps, or vehicle no start.
• 10226944Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non-Ford Part Usage: Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM. Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.
• 10205009DPS6 - no satart and/or transmission engagement or loss of power with DTCS u0100, U00101, U1013, U3003 AND/OR P0606
• 1020498549 CFR Part 579.5 Monthly Communications - March 2016
• 10204977Customer satisfaction Program 14M01 - Supplement #5 Certain 2011 thr ough 2014 Model Year Fies ta and Focus vehicles equipped with a DKPS6 Automatic Transmission Transmission Clautch Shudder/Transmission Input Shaft Seal warranty Extension
• 10199780Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power.
• 10180371This customer satisfaction program updates the TCM software in affected vehicles to provide improved detection and over warning of electrical circuit failures in the TCM. As communicated in a previous Customer Satisfaction Program (14M02), electrical circuit failures within the TCM may develop and result in intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. Updating the TCM software will help ensure the vehicle operator is alerted to potential issues with the TCM prior to failure.
• 10179185Some 2011-2019 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, 'Contact Hotline message', odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10164620Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Service Warranty Coverage
• 10164615Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage
• 10164612Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Reprogramming for Overt TCM Failure Warning
• 10164606Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage
• 10164604Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
• 10163594Short-Term DPS6 Dealer Customer Handling Direction
• 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
• 10148720Some 2011-2014 Fiesta and 2012-2014 Focus vehicles equipped with a DPS6 transmission may experience a fluid leak between the engine and transmission. Be aware that the engine oil and DPS6 transmission fluid are similar in color and texture. A transmission fluid leak at the input shaft seal can cause a buildup of fluid in the bell housing; creating the appearance of a rear main seal leak. The rear main seal should only be replaced after a rear main seal failure is confirmed through appropriate diagnostics outlined in the updated online Workshop Manual (WSM) Section 303-00 / Diagnosis and Testing with the use of Fluorescent dye (164-TP33200601).
• 10144207Some 2011-2018 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, Contact Hotline message, odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10144182This article supersedes TSB 18-2024 to update the model years. Some 2011-2018 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. Blower motor fuse F4 in the battery junction box (BJB) may also be open and the cabin air filter may be saturated. Follow the Service Procedure steps to correct the condition.
• 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
• 10140316Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If Programmable Module Installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10140309Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water saturated. Follow the Service Procedure steps to correct the condition.
• 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
• 10138517Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If Programmable Module Installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10138510Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water saturated. Follow the Service Procedure steps to correct the condition.
• 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
• 101365952011 Fiesta vehicles may display a DTC of U2101 after replacing an RFA module. The DTC U2101 will not cause any vehicle symptoms and can be disregarded. The RFA is not programmable and does not require programmable module installation, as-built configuration or module reprogramming when replaced.
• 10136588The procedure in video has not changed. The new screen (D2BZ-18D395-A) installation is the same as the previous level part used in the video. The video is located under GSB G0000060.
• 10127428Certain 2011 Model Year Fiesta Vehicles - Battery Junction Box Clean and Seal
• 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
• 10109047Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while driving, intermittent no start or a loss of power. These symptoms are usually accompanied by an illuminated Check Engine lamp. Additional symptoms may include messages in the message center indicating hill start assist is not available, that parking aid malfunction/service is required or the transmission PRNDL/S gear selector on the instrument cluster may flash. Diagnostic trouble codes (DTCs) U0100, U0101, U1013 and/or P0606 will be present or stored in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
• 10095995Some 2010-2016 epas equipped vehicles may exhibit steering related noises. The workshop manual (wsm) diagnostic procedures have been updated in section 211-02. When diagnosing and repairing epas steering noises use the updated procedures.
• 10095866Certain 2011 through 2015 model year fiesta and 2012 through 2016 model year focus vehicles equipped with a DPS6 automatic transmission - transmission control module extended warranty coverage
• 100956282011-2017 fiesta and 2012-2017 focus service pigtail for transmission control module connector c1750a IS available. If repairs are needed use part number fu2z-14s411-va. Replacement of wiring harness 12a581 IS no longer required when this connector needs servicing.
• 10092576Certain 2011 through 2015 model year fiesta and 2012 through 2014 model year focus vehicles equipped with a DPS6 automatic transmission - transmission control module reprogramming for overt tcm failure warning.
• 10092575Certain 2011 through 2014 model year fiesta and focus vehicles equipped with a DPS6 automatic transmission - transmission clutch shudder / transmission input shaft seal warranty extension.
• 10092372Some 2011-2015 fiesta vehicles built on or before 10/15/2014 and 2012-2016 focus vehicles equipped with a DPS6 automatic transmission may exhibit excessive transmission clutch shudder on light acceleration. Some vehicles may or may not exhibit transmission fluid leaking from the clutch housing. Follow the service procedure steps to correct the condition.

Every Ford Fiesta model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.