2013 Ford Fiesta

Recalls

3 recalls name the 2013 Ford Fiesta. Newest first.

• Latches/locks/linkages › Doors › Latch

  Jun 8, 2020NHTSA 20V3310002,147,323 vehicles

  Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed…

  Risk and remedy

  Risk

  A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

  Remedy

  Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.

  Full recall details →

• Latches/locks/linkages › Doors › Latch

  Apr 24, 2015NHTSA 15V246000456,440 vehicles

  Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567…

  Risk and remedy

  Risk

  A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

  Remedy

  Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.

  Full recall details →

• Air bags

  Oct 5, 2012NHTSA 12V488000154,471 vehicles

  Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front…

  Risk and remedy

  Risk

  An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.

  Remedy

  Ford will notify owners and dealers will reprogram the vehicle's software free of charge so that it no longer suppresses the passenger side curtain air bag when the front passenger seat is empty, and consistent with the description in the owner's guide. The safety recall began on October 26, 2012. Owner's may contact Ford at 1-866-436-7332.

  Full recall details →

Owner complaints

What owners report most

1. Power train393
2. Engine110
3. Unknown or other91
4. Structure78
5. Electrical system62
6. Latches/locks/linkages47
7. Vehicle speed control43
8. Air bags14
9. Fuel/propulsion system14
10. Electronic stability control (esc)13

Latest complaints

• Oct 6, 2026IN
  Engine

  My transmission is going out I call ford they tell me there's no recalls on my transmission but I paid for a vin recall check and there is a recall on my transmission

• Jun 2, 2026TX88,000 mi
  Latches/locks/linkages
  The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for NHTSA Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear…

  The contact owns a 2013 Ford Fiesta. The contact received the recall notification letter for NHTSA Campaign Number: 20V331000 (latches, locks, and linkages). The contact stated that the passenger-side door opened while driving at 30-35 MPH. While her daughter was driving, the passenger side rear door came ajar. No warning lights were illuminated. The vehicle was taken to the local dealer, who was able to inspect and confirm the failure. The repair was approved then denied. The vehicle had not been repaired. The manufacturer was contacted, who referred her to another dealer. The approximate failure mileage was 88,000.

• Apr 16, 2026KY
  Power train
  The vehicle experienced a sudden transmission failure while driving. Before the failure, the car began shuddering and hesitating during acceleration. It then started making loud metal grinding noises from the transmission area and eventually lost the ability to move properly when placed in Drive or…

  The vehicle experienced a sudden transmission failure while driving. Before the failure, the car began shuddering and hesitating during acceleration. It then started making loud metal grinding noises from the transmission area and eventually lost the ability to move properly when placed in Drive or Reverse. This created a safety risk because the vehicle could not accelerate normally in traffic and became difficult to control. The issue appears related to the transmission and/or clutch system. Warning messages and abnormal shifting behavior occurred prior to the failure. I previously asked a dealership in 2020/2021 to inspect and repair the transmission issues while the vehicle was still under warranty, but they stated the problem was not “bad enough” at that time and did not perform any repairs. The vehicle is currently inoperable due to this malfunction.

• Mar 31, 2026MO
  Power train
  I was driving down [XXX] . I stopped at a stoplight. When the light turned green I pressed the gas to accelerate when suddenly mid intersection my transmission went out causing me to have no power. Approximately 5 minutes prior to this I did get a message about a transmission malfunction. Due to…

  I was driving down [XXX] . I stopped at a stoplight. When the light turned green I pressed the gas to accelerate when suddenly mid intersection my transmission went out causing me to have no power. Approximately 5 minutes prior to this I did get a message about a transmission malfunction. Due to the transmission going out I was stuck in the intersection. I had it towed to a shop where they have confirmed that the Transmission Control Module (TCM) has failed. There are a couple parts of the transmission that they have not been able to confirm whether they are working due to the TCM failing. I believe that the TCM failing can put drivers in a potentially unsafe position like it did to me. I was stuck in an intersection of 2 very busy roads due to this failure. I dont currently have the part that failed with me. It is still currently on the vehicle. The vehicle and component has not been inspected by anyone other than the shop it was towed to. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Feb 16, 2026NY
  Exterior lighting
  My low beam heads both stopped working at the same time. Upon investigation I identified the problem came from corrosion of the relay in the battery junction box. This problem exactly matches a Ford recall for some 2013 Ford fiesta manufactured in Canada. My vehicle is not covered by this recall…

  My low beam heads both stopped working at the same time. Upon investigation I identified the problem came from corrosion of the relay in the battery junction box. This problem exactly matches a Ford recall for some 2013 Ford fiesta manufactured in Canada. My vehicle is not covered by this recall, but the problem and failure point is identical. The text of that recall is as follows: "Safety recall in certain Canadian provinces of select 2012-13 Ford Fiesta vehicles for potential battery junction-box corrosion Ford is issuing a safety recall for certain 2012-13 Ford Fiesta vehicles in the Canadian provinces of New Brunswick, Newfoundland, Labrador, Nova Scotia, Ontario, Prince Edward Island and Quebec. In affected vehicles, battery junction-box relay or fuse corrosion can lead to a loss of low-beam headlamps and daytime running lamps while driving. This action affects 13,564 vehicles in Canada. Affected vehicles were built at Cuautitlán Assembly Plant from June 25, 2011, through April 27, 2013. Dealers will clean the battery junction box, install foam sealing to the cover and replace any corroded fuses, terminals or relays. There will be no charge to the customer for these services. The Ford reference number for this recall is 19S28"

• Dec 19, 2025FL131,000 mi
  Power train
  The contact owns a 2013 Ford Fiesta. The contact stated while driving approximately 65 MPH, there was a loud rattling sound coming from the vehicle and the vehicle experienced a loss of power and decelerated. The vehicle was driven to a nearby service station. After restarting the vehicle and…

  The contact owns a 2013 Ford Fiesta. The contact stated while driving approximately 65 MPH, there was a loud rattling sound coming from the vehicle and the vehicle experienced a loss of power and decelerated. The vehicle was driven to a nearby service station. After restarting the vehicle and shifting to drive(D), the vehicle failed to respond as needed. The vehicle was later towed to the local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The failure mileage was 131,000.

• Dec 11, 2025KY
  Forward collision avoidance › Adaptive cruise control · Lane departure › Blind spot detection · Power train

  My car has 74,000 actual miles and the transmission is acting up kicking out of gear and loosing coummcation with the tcm and a sensor comes on about bad clutch pack

• Sep 7, 2025CA
  Structure › Body

  Top of the driver side door handle broke free from the door. The car has previously been cleared of any recall defects - but a loose door handle may absolutely have something to do with the inner workings of the door/latch and may be a safety issue.

• Aug 26, 2025LA
  Power train

  PowerShift dual-clutch transmission, slipping, bucking, and shuddering during acceleration. Subject of a class-action lawsuit.

• Aug 12, 2025TN
  Power train · Unknown or other

  Transmission control module failure

• Jul 21, 2025OK
  Unknown or other
  Request Reversal of Recall Cancellation by the Ford Dealer. RE: Safety Recall Notice 20S30/NHTSA Recall 20V-331 VIN [XXX] ***IMPORTANT SAFETY RECALL *** I have been working with the Service Manager, Forest at James Hodge Ford in Muskogee, Oklahoma, (1-918-682-1345) and Ford…

  Request Reversal of Recall Cancellation by the Ford Dealer. RE: Safety Recall Notice 20S30/NHTSA Recall 20V-331 VIN [XXX] ***IMPORTANT SAFETY RECALL *** I have been working with the Service Manager, Forest at James Hodge Ford in Muskogee, Oklahoma, (1-918-682-1345) and Ford Customer Relationship Center at 1-866-436-7332. In March of 2025, an inspection was completed on my 2013 Ford Fiesta in regards to this safety recall. IAW service manager performed an inspection of the door latches and closed out the recall. The issue for this recall states that my vehicle was previously repaired under Safety Recall 15S15 or 16S30. Evidently this was completed by the previous owner but it states that it is possible that one or more of the door latches was not replaced or may not have been replaced correctly. This proved to be true because in April while on vacation I was driving when my door swung open. After grabbing it I was able to find a place to stop. Then, I discovered the latch would not close! I found a rope to wrap around it to keep it closed to finish out my vacation. Ford has recognized and issued a safety recall due to the risk of doors not closing or doors opening while driving. As stated in the letter I received about the recall the risk is: If a door latch is not replaced, there is still a risk that the pawl spring tab inside the door latch could break. This condition will typically prevent the door from latching. Where the door is able to be closed, the door may unlatch while driving, increasing the risk of injury. I returned the car to the Ford Dealer and was told the recall was for an inspection only and was cancelled. I began calling the Ford Customer Relationship Center at 1-866-436-7332 on May 1st. Case # [XXX] I have been unsuccessful obtaining a reversal of the cancellation of the recall that is a critical danger. I have been ignored, lied to and promised it would be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jul 15, 2025NJ
  Air bags

  All 4 door airbags spontaneously deployed while driving. The air bag deployment knocked me unconscious and I woke up on the shoulder of the road. The vehicle dialed 911 after the incident occurred.

• May 27, 2025OK78,000 mi
  Latches/locks/linkages
  The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 40-45 MPH, the driver's door unintendedly opened. The contact immediately pulled over to attempt to close the door; however, the door failed to close. The contact used a rope to keep the door closed with the…

  The contact owns a 2013 Ford Fiesta. The contact stated that while driving approximately 40-45 MPH, the driver's door unintendedly opened. The contact immediately pulled over to attempt to close the door; however, the door failed to close. The contact used a rope to keep the door closed with the rear passenger’s door on the driver's side door. The vehicle was previously included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), and the vehicle was inspected and determined that there was no failure with the doors. The vehicle was not repaired at that time, and the recall was closed. The vehicle was taken to the dealer who diagnosed that the door latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was approximately 78,000.

• May 9, 2025FL40,000 mi
  Service brakes, hydraulic
  The contact owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed several times before the vehicle came to a stop. In addition, the…

  The contact owns a 2013 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed several times before the vehicle came to a stop. In addition, the contact stated that the vehicle almost crashed into another vehicle due to the failure. The vehicle was taken to an independent mechanic, where it was diagnosed with brake master cylinder and vacuum brake booster failure. The contact was informed that the brake master cylinder and the vacuum brake booster needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that a brake fluid leak was not visible. The contact stated that the low brake fluid warning light was illuminated, and the brake fluid was refilled two days prior to the failure. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure, and a case was filed. The contact referenced an unknown recall; however, the VIN was not included with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 40,000.

• Apr 17, 2025IL
  Electrical system · Power train · Seat belts
  Static through speakers - possible cause, alternator, spark plugs, or faulty wiring. Passenger air bag light - comes on and off on its own randomly. Overheats - with fluids all topped off and car parked and running for 5 minutes it will start extremely overheating with visible smoke. Not sure…

  Static through speakers - possible cause, alternator, spark plugs, or faulty wiring. Passenger air bag light - comes on and off on its own randomly. Overheats - with fluids all topped off and car parked and running for 5 minutes it will start extremely overheating with visible smoke. Not sure why. Wire cover - plastic panel on ground towards front of door on driver side needs better coverage. Panel just keeps popping off showing wires. Not sure to what. If gets wet from getting in and out of car can shock you while your driving if touch it just right. Emergency break - don't work Warming indicator - says doors are open when they aren't. Headlights - work when they want to. Theft alarm - don't work Hood pop lever - the lever to pop your hood isn't connected well. The whole lever is just hanging under my steering wheel from the cords. Not latched into anything just kinda floating in the air, makes it hard to pop the hood, can be a distraction while driving with something hitting your knee. Belt buckles - when using seat belts, comes unclicked randomly while driving or won't buckle at all when first trying to put it on. Trunk - unlatches and opens randomly while driving or parked. Shocks? - not sure if it's shocks or what it is. But there is no comfortability while driving. You can feel every bump, pot whole, Crack, anything you drive across. Think it messed up my bearings because of it. But I'm not a mechanic so these are just examples of what's going on and what i think.

• Nov 28, 2024FLCrash2 injuries
  Seats
  The vehicle suffered a direct rear impact from another vehicle traveling approximately 95 mph while this Ford Fiesta was traveling 60 mph forward. Both front seats were positioned upright with a properly seated driver and a passenger seated whilst turning his body behind the seat. The impact was…

  The vehicle suffered a direct rear impact from another vehicle traveling approximately 95 mph while this Ford Fiesta was traveling 60 mph forward. Both front seats were positioned upright with a properly seated driver and a passenger seated whilst turning his body behind the seat. The impact was severe enough to trigger the Ford Fiesta's SOS Post-Crash Alert System. As a result of the impact, both front seats of the vehicle broke free of their positions and reclined backwards. This action of the seats cause the driver to lose control of the vehicle as his hands were stripped from the wheel. The airbags did not deploy. The driver's head flew forward and slammed back hard into the headrest. The vehicle was inspected by a police officer at the scene who commented that the seats had failed. The vehicle was also inspected by an insurance inspector. The vehicle is currently in the possession of Progressive and may be available to inspect. The vehicle was in proper working order before the accident occured and provided no sign of issues with the seats.

• Nov 5, 2024TX60,000 mi
  Engine · Power train · Structure › Body › Door
  The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign…

  The contact owns a 2013 Ford Fiesta. The vehicle had failed to start. Additionally, the contact stated that the vehicle failed to reverse. The transmission warning light was illuminated. The contact stated that the vehicle was not safe to drive. The contact related the failure to Ford Campaign Number: 14M02. The vehicle was taken to the local dealer, where it was diagnosed that the transmission clutch, the TCM, and the doors needed to be replaced. The contact stated that the vehicle was previously repaired; however, the failure recurred. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 60,000.

• Oct 13, 2024CA
  Power train

  Car shudders with noises on the transmission, not going on reverse and sometimes can not go on driver or forward too, car has codes for transmission clutches

• Sep 30, 2024MO
  Engine · Power train

  Transmission won't move in reverse and goes slow in drive

• Sep 6, 2024IL74,429 mi
  Power train
  The contact owns a 2013 Ford Fiesta. The contact stated while driving approximately 40 MPH, and while driving up an incline, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the vehicle was not responding as needed. The contact stated that while at the top of…

  The contact owns a 2013 Ford Fiesta. The contact stated while driving approximately 40 MPH, and while driving up an incline, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the vehicle was not responding as needed. The contact stated that while at the top of the hill and driving down the hill, the vehicle regained motive power. The contact stated that no warning light was illuminated. The contact stated that the failure was occurring while driving up an incline. The contact drove the vehicle to a dealer who diagnosed the vehicle and determined that the internal transmission seals were leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 74,429.

• Aug 19, 2024KY132,000 mi
  Power train
  The contact owns a 2013 Ford Fiesta. The contact stated while driving at various speeds, the vehicle was shuddering. The contact stated that previously it was difficult to shift out of park(P). Additionally, the contact stated that several unknown warning lights were illuminated. The message "Turn…

  The contact owns a 2013 Ford Fiesta. The contact stated while driving at various speeds, the vehicle was shuddering. The contact stated that previously it was difficult to shift out of park(P). Additionally, the contact stated that several unknown warning lights were illuminated. The message "Turn Vehicle Off - Transmission Overheating" and "Transmission Malfunction - Service Now" were temporarily displayed. The vehicle was towed to a local dealer where it was diagnosed that the clutch pads had seized and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 132,000.

• Jul 10, 2024WV
  Engine · Power train

  Cars transmission went out at 64000 miles car started jerking then showed a message to use brake stop safely I pulled over and then said transmission hot give a few minutes then after a few minutes it said transmission ready then I tried to drive it and it did the same thing all over again. When I got it home I found out the reverse is out

• May 30, 2024WI
  Electrical system · Suspension · Vehicle speed control

  Ford Fiesta 2013 had a transmission malfunction warning pop up and the car aggressively jerked back then wouldn’t accelerate past 25 mph. The warning light stayed on. The car a couple miles after the incident wouldn’t accelerate at all even though the engine was on. This type of stopping happened twice. This issue is not related to my driving or accident but due to Ford producing a car with set malfunctions.

• May 28, 2024PA92,800 mi
  Power train
  The contact owns a 2013 Ford Fiesta. The contact stated while driving 30 MPH, the transmission experienced a catastrophic failure. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired due to…

  The contact owns a 2013 Ford Fiesta. The contact stated while driving 30 MPH, the transmission experienced a catastrophic failure. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 92,800.

• May 24, 2024WI101,000 mi
  Engine · Engine and engine cooling › Engine › Engine control module (ecu/ecm) · Power train
  The contact owns a 2013 Ford Fiesta. The contact stated that while driving at various speeds on three occasions, the vehicle jerked, lost motive power, and failed to accelerate above 25 MPH. The check engine, oil, and ECM warning lights were illuminated. The vehicle was pulled over to the side of…

  The contact owns a 2013 Ford Fiesta. The contact stated that while driving at various speeds on three occasions, the vehicle jerked, lost motive power, and failed to accelerate above 25 MPH. The check engine, oil, and ECM warning lights were illuminated. The vehicle was pulled over to the side of the road and restarted. The vehicle was taken to the residence. The vehicle was then taken to an independent mechanic where the failure could not be replicated. Additionally, the contact stated that while driving approximately 45 MPH, the failure persisted. The check engine and ECM warning lights were illuminated. The contact stated that the Transmission Malfunction message was displayed. The vehicle was taken to the residence. The manufacturer was notified of the failure. The failure mileage was approximately 101,000.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Door Latch Failures

  RQ19005Opened Dec 19, 2019Closed Feb 7, 2022Recall 20V331000
  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…

  In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD

• Door Latch Failure

  EA15002Opened Feb 27, 2015Closed Nov 13, 2015Recall 20E010000
  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has…

  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 1,102 unique reports related to the alleged problem. There were no injury claims but there were two claims of low speed accidents occurring involving the door opening while driving and damaging property. Ford also submitted 10,883 warranty claims related to door latch failures.Many customers indicated that the door would not latch at all and accordingly they decided to restrain the door by other means (looping the seatbelt through the door, or using rope or tape) in order to drive the vehicle.Some customers also reported multiple door latch failures occurring on the same vehicle on different doors occurring months apart.On April 23rd, 2015 Ford notified ODI that it would conduct a safety recall (15V-246) to remedy door latches failures on certain MY 2011-2014 Ford Fiesta and MY 2013-2014 Ford Fusion and Lincoln MKZ vehicles.According to Ford, the pawl spring tab located within the door latch can break off, or separate and result in a ?door will not close condition.The recalled vehicles include Fiesta vehiclesmanufactured from the start of the MY 2011 to May 2013 and Fusion and MKZ vehicles manufactured from the start of the MY 2013 year until May 2013.In May 2013 Ford reports that it made a manufacturing quality control change, specific to the spring tab, to improve the performance of the existing part.The door latch spring tab was redesigned and the new latch was phased into production in December 2014 with a new part number.Ford will replace all four door latches on the affected vehicles with the new latch design currently in production.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

• Door Latch Failure

  PE14028Opened Sep 11, 2014Closed Mar 18, 2015Recall 20E010000
  On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five…

  On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five claiming that the door(s) opened inadvertently while the vehicle was in motion. Two injuries were reported, both caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR), Ford Motor Company (Ford) responded with 451 unique reports related to the alleged defect.One claim involved an incident in which property damage incurred after a door opened while driving at low speed and struck another vehicle. Ford also submitted 1,079 warranty claims related to door latch failures. Additionally Ford informed ODI in its IR response that MY 2013 Ford Fusion and Lincoln MKZ vehicles utilize the same door latch as the MY 2011-13 Fiesta. In it's response, Ford stated that it does not believe that a latched door experiencing this condition will inadvertently unlatch and that there are many overt warning associated with a door that does not latch. ODI noted that the rate of occurrence for this failure is comparable to other door latch failure investigations and questions the effectiveness of warning signals given the number of complainants alleging that the door(s) opened while the vehicle was in motion. Therefore, ODI is upgrading this investigation to an Engineering Analysis (EA15-002) in order to further investigate the scope, frequency and consequence of this failure.ODI reports cited above can be reviewed at www-odi.nhtsa.gov/complaints under the identification (ODI) numbers listed in the attached document.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10237441Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Due to ongoing limited part availability, program terms have been revised. Vehicle pickup & delivery has been added. Labor allowance table has been updated. Additional repairs updated. Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record. Added Attachment VII Mobile Repair Assessment.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10231028Certain 2011-2013 Model Year Fiesta Vehicles Operated in the USA Corrosion States Battery Junction Box Clean and Seal In some of the affected vehicles, the position of the Battery Junction Box (BJB) in the engine compartment is subject to unanticipated direct road water splash while driving. When vehicles are operated in high contamination/corrosion environments associated with road salt use, moisture and debris can enter through the BJB cover and base, potentially leading to corrosion of the relay and fuse terminals, especially at the front of the box. Corrosion in the battery junction box may result in a variety of symptoms, including a loss of certain vehicle functions, such as the loss of low beam headlamps, loss of high beam headlamps, or vehicle no start.
• 10226944Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non-Ford Part Usage: Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM. Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.
• 10205009DPS6 - no satart and/or transmission engagement or loss of power with DTCS u0100, U00101, U1013, U3003 AND/OR P0606
• 1020498549 CFR Part 579.5 Monthly Communications - March 2016
• 10204977Customer satisfaction Program 14M01 - Supplement #5 Certain 2011 thr ough 2014 Model Year Fies ta and Focus vehicles equipped with a DKPS6 Automatic Transmission Transmission Clautch Shudder/Transmission Input Shaft Seal warranty Extension
• 10199780Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power.
• 10180371This customer satisfaction program updates the TCM software in affected vehicles to provide improved detection and over warning of electrical circuit failures in the TCM. As communicated in a previous Customer Satisfaction Program (14M02), electrical circuit failures within the TCM may develop and result in intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. Updating the TCM software will help ensure the vehicle operator is alerted to potential issues with the TCM prior to failure.
• 10179185Some 2011-2019 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, 'Contact Hotline message', odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10172999In some of the affected vehicles, moisture and debris containing road de-icing salts may enter the BJB through the BJB cover and base. This could result in corrosion inside the BJB for vehicles operated extensively in the USA corrosion States. Corrosion in the BJB may cause a variety of symptoms including loss of function of exterior lights, vehicle no start or loss of other vehicle functions.
• 10164620Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Service Warranty Coverage
• 10164615Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage
• 10164612Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Reprogramming for Overt TCM Failure Warning
• 10164606Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage
• 10164604Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
• 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
• 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
• 10163594Short-Term DPS6 Dealer Customer Handling Direction
• 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
• 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10148720Some 2011-2014 Fiesta and 2012-2014 Focus vehicles equipped with a DPS6 transmission may experience a fluid leak between the engine and transmission. Be aware that the engine oil and DPS6 transmission fluid are similar in color and texture. A transmission fluid leak at the input shaft seal can cause a buildup of fluid in the bell housing; creating the appearance of a rear main seal leak. The rear main seal should only be replaced after a rear main seal failure is confirmed through appropriate diagnostics outlined in the updated online Workshop Manual (WSM) Section 303-00 / Diagnosis and Testing with the use of Fluorescent dye (164-TP33200601).
• 10144207Some 2011-2018 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, Contact Hotline message, odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10144182This article supersedes TSB 18-2024 to update the model years. Some 2011-2018 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. Blower motor fuse F4 in the battery junction box (BJB) may also be open and the cabin air filter may be saturated. Follow the Service Procedure steps to correct the condition.
• 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
• 10140316Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If Programmable Module Installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10140309Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water saturated. Follow the Service Procedure steps to correct the condition.
• 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
• 10138517Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If Programmable Module Installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10138510Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water saturated. Follow the Service Procedure steps to correct the condition.
• 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.
• 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
• 10136588The procedure in video has not changed. The new screen (D2BZ-18D395-A) installation is the same as the previous level part used in the video. The video is located under GSB G0000060.
• 10109079Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
• 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
• 10109047Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while driving, intermittent no start or a loss of power. These symptoms are usually accompanied by an illuminated Check Engine lamp. Additional symptoms may include messages in the message center indicating hill start assist is not available, that parking aid malfunction/service is required or the transmission PRNDL/S gear selector on the instrument cluster may flash. Diagnostic trouble codes (DTCs) U0100, U0101, U1013 and/or P0606 will be present or stored in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
• 10095995Some 2010-2016 epas equipped vehicles may exhibit steering related noises. The workshop manual (wsm) diagnostic procedures have been updated in section 211-02. When diagnosing and repairing epas steering noises use the updated procedures.
• 10095866Certain 2011 through 2015 model year fiesta and 2012 through 2016 model year focus vehicles equipped with a DPS6 automatic transmission - transmission control module extended warranty coverage
• 100956282011-2017 fiesta and 2012-2017 focus service pigtail for transmission control module connector c1750a IS available. If repairs are needed use part number fu2z-14s411-va. Replacement of wiring harness 12a581 IS no longer required when this connector needs servicing.

Every Ford Fiesta model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.