2016 Ford Fiesta

Owner complaints

What owners report most

1. Power train103
2. Engine34
3. Electrical system26
4. Unknown or other22
5. Vehicle speed control11
6. Fuel/propulsion system11
7. Structure8
8. Steering7
9. Wheels6
10. Seat belts6

Latest complaints

• Oct 21, 2026TN
  Engine
  I am reporting a severe safety defect regarding a sudden loss of motive power caused by the internal oil pump drive 'wet belt' system on my 2016 Ford Fiesta SE 1.0L EcoBoost (Manual Transmission). While driving, the vehicle's engine oil pressure warning light illuminated. Shortly thereafter, the…

  I am reporting a severe safety defect regarding a sudden loss of motive power caused by the internal oil pump drive 'wet belt' system on my 2016 Ford Fiesta SE 1.0L EcoBoost (Manual Transmission). While driving, the vehicle's engine oil pressure warning light illuminated. Shortly thereafter, the vehicle suffered a sudden and severe loss of engine power, dropping speed drastically on a public roadway. This sudden loss of throttle response and speed placed me and surrounding traffic at a severe risk of a rear-end collision. This exact mechanical failure mode—where the oil pump drive belt degrades, strips its teeth, and clogs the oil pickup screen—is identical to the defect described in Ford Safety Recall 23S64 (NHTSA Campaign 23V905000). However, because my vehicle is a manual transmission model, Ford has excluded my VIN from the active safety recall. This manual configuration shares the identical defective 'wet belt' component design and poses the exact same 'unreasonable risk to motor vehicle safety' currently under active NHTSA evaluation. I am requesting that the NHTSA force Ford to expand Safety Recall 23S64 to include manual transmission 1.0L models to ensure consumer safety and vehicle remediation.

• Nov 12, 2025TN
  Power train

  The transmission started slipping in 1st and 2nd gear.

• Oct 28, 2025WA
  Power train · Unknown or other
  I have come to find that this vehicle suffers from premature slave cylinder failure, there are roughly 62,000 miles on the vehicle. Typical failure is reported to Ford between 70,000 and 80,000 miles. First symptoms appeared at roughly 58,000 miles. As I am a single father and a full time…

  I have come to find that this vehicle suffers from premature slave cylinder failure, there are roughly 62,000 miles on the vehicle. Typical failure is reported to Ford between 70,000 and 80,000 miles. First symptoms appeared at roughly 58,000 miles. As I am a single father and a full time communications worker, I was not able to address this issue immediately upon discovering the initial symptoms as it would need further diagnosis. Clutch hydraulic fluids appear to be well sealed and clean. The design flaw with this system should be relatively obvious to a major automobile manufacturer such as Ford. The excessive temperatures caused by the transmission can and will affect any hydraulic systems severely. There are no avenues in which the temperatures can escape due to the bell housing of the transmission encasing the slave cylinder. In my experience as a prior automotive technician, most manual transmission automobiles place the cylinder in a more reasonable location, for example, beside the break booster in a 1991 Dodge Stealth. When observing the firewall in this location on this model of vehicle I can confidently say there is enough room to place a clutch slave cylinder in this location. The current placement appears to be for no other reason then planned obsolescence. Vehicle has stalled in traffic multiple times, cannot complete shifts due to clutch pedal sticking to floor. Inability to properly operate transmission as expected per mileage with a manual vehicle is a safety hazard. This is a safety concern due to limited ability to engage warning lights being that the shifter needs to be operated as well as the vehicle needing to be steered. Inability to depress the clutch to mechanical certainty limits the drivers ability to confidently navigate to a safe area to assess the vehicle's possible malfunctions. This limits the ability to warn other motorists on the roadways, which can cause accidents that may also cause injury/fatality depending on the speeds driven.

• Sep 22, 2025CO190,000 mi
  Electrical system › Instrument panel › Speedometer/odometer

  Odometer Fraud. The contact purchased a 2016 Ford Fiesta. The contact stated discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 110,000. It was later discovered that the actual mileage was 190,000.

• Aug 1, 2025ME70,000 mi
  Power train
  The contact owns a 2016 Ford Fiesta. The contact stated while depressing the accelerator pedal, the vehicle failed to respond as intended and hesitated to respond. Additionally, the vehicle failed to reverse as intended. Several unknown warning lights were illuminated. The vehicle was taken to a…

  The contact owns a 2016 Ford Fiesta. The contact stated while depressing the accelerator pedal, the vehicle failed to respond as intended and hesitated to respond. Additionally, the vehicle failed to reverse as intended. Several unknown warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided, and the contact was informed that the VIN was not under recall. The failure mileage was 70,000.

• Jul 24, 2025FL130,000 mi
  Electrical system › Ignition › Coil · Engine · Power train
  The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 60 MPH, the vehicle was losing motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed and it was determined that the spark plugs needed to be replaced. The…

  The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 60 MPH, the vehicle was losing motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed and it was determined that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same dealer who diagnosed the vehicle and determined that the ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the TCM needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Program: 14M02 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.

• Jul 16, 2025NC
  Electrical system · Vehicle speed control
  The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that the failure persisted. The vehicle was…

  The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic; however, no cause for the failure was found. The mechanic informed the contact that it was possibly the battery and the key fob battery that had caused the issues. The contact took the vehicle to the dealer where the key fob battery was replaced. The contact replaced the battery independently. The check engine warning light was illuminated. The manufacturer was not notified of the failure. The failure mileage was unknown.

• Jul 2, 2025NC
  Electrical system · Engine
  Customer satisfaction program 16B11 covers a faulty high speed cooling fan relay. This bulletin was issued on April 5, 2016. I purchased the vehicle on [XXX]. An incorrect relay was installed at the factory, and the program should have replaced the relay with the correct part. This was not…

  Customer satisfaction program 16B11 covers a faulty high speed cooling fan relay. This bulletin was issued on April 5, 2016. I purchased the vehicle on [XXX]. An incorrect relay was installed at the factory, and the program should have replaced the relay with the correct part. This was not performed on my vehicle before I purchased it from Sheehy Ford of Ashland. The faulty relay failed, melting the fuse box in the process and causing the vehicle to overheat and cause permanent severe engine damage. Remnants of the melted relay show the part number, which matches the obsolete part number. Visual comparison of the faulty relay matches the obsolete part as well, and differs from the correct superseded part number relay outlined in the 16B11 bulletin. Ford Motor Company insists my vehicle was not a part of this program and any repairs will not be covered. The build date, make/model/engine, assembly plant and most importantly, part number of the relay and mode of failure exactly match the 16B11 CSP bulletin. Ford denies that there is any issue with my vehicle. Local Ford dealers refer me to Ford Motor Company to escalate this problem, but Ford refuses to investigate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jun 17, 2025MD
  Power train
  Symptoms: No-start condition (wouldn't crank w/o jump); delayed or harsh shifting; lost power (stalled going up tiny hill). Warning lights: transmission malfunction - service now; check engine light. Our symptoms and warning lights are consistent with Ford's Fiesta Transmission Control Module…

  Symptoms: No-start condition (wouldn't crank w/o jump); delayed or harsh shifting; lost power (stalled going up tiny hill). Warning lights: transmission malfunction - service now; check engine light. Our symptoms and warning lights are consistent with Ford's Fiesta Transmission Control Module recall, however the VIN for our car is not part of the original recall. We meet all of Ford's recall eligibility criteria: reported before June 30, 2025; vehicle is less than 10 years old; vehicle has fewer than 150,000 miles. By virtue of the symptoms, warning lights and meeting Ford's other criteria strongly suggest our VIN should be included in the recall.

• Jun 9, 2025FL85,000 mi
  Power train
  The contact owns a 2016 Ford Fiesta. The contact stated that while driving at various speeds, the transmission was slipping, causing the vehicle to lost motive power or stall. The contact was able to coast over to the side of the road and waited approximately 10 minutes before restarting the…

  The contact owns a 2016 Ford Fiesta. The contact stated that while driving at various speeds, the transmission was slipping, causing the vehicle to lost motive power or stall. The contact was able to coast over to the side of the road and waited approximately 10 minutes before restarting the vehicle. The contact stated that several attempts were needed to restart the vehicle. The contact stated that the vehicle failed to restart intermittently. The contact stated that DTC: PO606 was displayed; indicating a failure with the Powertrain Control Module (PCM). The vehicle was taken to a certified mechanic who diagnosed and determined that the PCM had failed and needed to be replaced. The vehicle was not repaired. The contact found information about the Technical Service Bulletin: 16/0129 with the NHTSA ID Number: 10109047 (Power Train) and the Customer Service Program: 14M02 with NHTSA ID Number: 10057231 (Power Train); however, the vehicle was not included. The manufacturer was informed of the failure. The manufacturer transferred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.

• May 15, 2025IN74,000 mi
  Engine and engine cooling
  The contact owns a 2016 Ford Fiesta. The contact stated that while operating the vehicle, there was a continuous swishing sound coming from the engine compartment. The vehicle was taken to the local independent mechanic who diagnosed the vehicle and determined that the water pump was faulty and…

  The contact owns a 2016 Ford Fiesta. The contact stated that while operating the vehicle, there was a continuous swishing sound coming from the engine compartment. The vehicle was taken to the local independent mechanic who diagnosed the vehicle and determined that the water pump was faulty and needed to be replaced. The water pump was replaced. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 74,000.

• Apr 21, 2025AL
  Power train
  The TCM was defective. It has been known that the TCM, transmission control modules are defective for Ford Fiestas and Focus. My daughter was driving the car and it stalled. If she was in heavy traffic are making a turn when this happened she could have been seriously injured. Ford said that they…

  The TCM was defective. It has been known that the TCM, transmission control modules are defective for Ford Fiestas and Focus. My daughter was driving the car and it stalled. If she was in heavy traffic are making a turn when this happened she could have been seriously injured. Ford said that they fixed this issue in the 2015 editions, that's why they stop the recall for 2016 models, but they really did not fix the problem. The vehicle was taken to a Ford dealership in Wisconsin and they confirmed all this information to me. And eight hundred dollars was paid to fix a problem that is on a recall for most models except the 2016, because they supposedly fixed the problem.

• Feb 26, 2025NC128,000 mi
  Power train

  The contact owns a 2016 Ford Fiesta. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 128,000.

• Jan 29, 2025OH37,000 mi
  Power train › Automatic transmission › Control module (tcm/pcm/tecm)
  The contact owns a 2016 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate above 20 MPH. The contact stated that the transmission warning light was illuminated. In addition, the contact stated that…

  The contact owns a 2016 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate above 20 MPH. The contact stated that the transmission warning light was illuminated. In addition, the contact stated that when the gear shifter was shifted into drive, the vehicle quickly lunged forward. The vehicle was taken to the dealer where it was diagnosed with transmission control module failure. The contact was informed that the transmission control module needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall however, the contact was informed that the VIN was not under recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 37,000.

• Jan 16, 2025ND
  Electrical system · Structure › Body
  Trunk latch releases randomly. Like so many other people with this generation of Ford Fiesta. They have taken them in for the same issue and told they don't by the shop that they don't know what the problem is. The problem is random so getting to to happen while at the shop is next to impossible.…

  Trunk latch releases randomly. Like so many other people with this generation of Ford Fiesta. They have taken them in for the same issue and told they don't by the shop that they don't know what the problem is. The problem is random so getting to to happen while at the shop is next to impossible. If the problem can't be reproduced by a garage mechanic, how would Insurance, or police have any luck? There needs to be a recall, because some people are having them pop open while driving at night, and all of a sudden the interior lights come on, safety hazard!!! Some will pop open and kill the battery because the dome light comes on when the trunk opens. Then you're standing in subzero temperatures trying to jump start the car. That in and of itself is a safety issue. No warning lights are associated with this.

• Dec 6, 2024TN71,600 mi
  Power train › Clutch assembly
  The contact owns a 2016 Ford Fiesta. The contact stated while driving 25-30 MPH, the vehicle was shuddering as if it would stall, and the vehicle made an abnormal whining sound. The contact stated that the failure also occurred while driving over a speed bump. The contact had noticed that the…

  The contact owns a 2016 Ford Fiesta. The contact stated while driving 25-30 MPH, the vehicle was shuddering as if it would stall, and the vehicle made an abnormal whining sound. The contact stated that the failure also occurred while driving over a speed bump. The contact had noticed that the failure mostly occurred while driving at low speeds and while the RPMs were low. Additionally, the contact stated that the transmission was slipping while driving and making right turns. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch assembly had failed and needed to be replaced. The dealer determined that the failure was related to an undisclosed recall. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided unless the VIN was added to the unknown recall. The failure mileage was approximately 71,600.

• Oct 24, 2024TX84,000 mi
  Power train
  The contact owns a 2016 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the vehicle was jumpstarted. The contact stated that the transmission malfunction warning light was illuminated. The contact stated…

  The contact owns a 2016 Ford Fiesta. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that the vehicle was jumpstarted. The contact stated that the transmission malfunction warning light was illuminated. The contact stated that after the vehicle started while driving at an undisclosed speed, the transmission started slipping. Additionally, the contact stated that the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, a diagnostic test was not performed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was advised to bring the vehicle back later. In addition, the contact was informed that the repair was not covered under recall or warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 84,000.

• Sep 27, 2024MO80,100 mi
  Electrical system › 12v/24v/48v battery · Power train
  The contact owns a 2016 Ford Fiesta. The contact stated while driving at an undisclosed speed, while the transmission was shifting between 1st and 2nd gear, the vehicle was shaking until the transmission had shifted to the higher gears. The contact stated that occasionally the vehicle failed to…

  The contact owns a 2016 Ford Fiesta. The contact stated while driving at an undisclosed speed, while the transmission was shifting between 1st and 2nd gear, the vehicle was shaking until the transmission had shifted to the higher gears. The contact stated that occasionally the vehicle failed to start intermittently. There were no warning lights illuminated. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed or repaired. The contact also stated that the battery had been replaced by a friend approximately 7 times, and once by an O' Riley’s within the past 2 years. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,100

• Sep 18, 2024RI
  Engine
  Vehicle was traveling on an interstate highway when the oil indicator lamp lit, and the car immediately lost power, putting it in danger of being rear-ended. I researched any recalls and found "Part 573 Safety Recall Report 23V-905", which only covers two different models, the Focus and the Eco…

  Vehicle was traveling on an interstate highway when the oil indicator lamp lit, and the car immediately lost power, putting it in danger of being rear-ended. I researched any recalls and found "Part 573 Safety Recall Report 23V-905", which only covers two different models, the Focus and the Eco Sport, with precisely the same EcoBoost 1.0 Liter engine. I recently sent it to an independent service station to perform that which the recall describes, as a recall notice did not happen, but the service foreman stated it cannot be successfully repaired, as the oiling system was completely compromised, causing catastrophic damage to the valves, cylinders, turbo system, and vacuum pump.

• Aug 21, 2024TX45,000 mi
  Structure

  The contact owns a 2016 Ford Fiesta. The contact stated that upon inspection, it was discovered that there was rust on the roof of the vehicle around the base of the antenna. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the VIN not being included in an unidentified recall. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.

• Aug 16, 2024MN135,000 mi
  Power train
  The contact called on behalf of a customer who owns a 2016 Ford Fiesta. The contact stated the owner had brought the vehicle in complaining about a metal sound coming from underneath the vehicle as if metal was dragging. The sound was most prominent when turning the vehicle to the left or right.…

  The contact called on behalf of a customer who owns a 2016 Ford Fiesta. The contact stated the owner had brought the vehicle in complaining about a metal sound coming from underneath the vehicle as if metal was dragging. The sound was most prominent when turning the vehicle to the left or right. The contact stated that after inspecting the vehicle, the contact became aware that the sound was coming from the axle bearings. The transmission had failed due to the transmission gear due to the axle failure. The contact was aware of Technical Service Bulletin: 16-0129; NHTSA ID Number: 10109047 (Power Train) and Customer Satisfaction Program: 14M02 regarding the DTS transmission for rough shifting and the differential gears failing. The contact spoke with a dealer where it was confirmed that the vehicle was not included in the TSB or the Customer Satisfaction Program. The customer was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the TSB or Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 135,000.

• Jul 25, 2024CA
  Power train · Unknown or other
  This car has a double clutch transmission that was done overseas evidently this car's transmission does not run right and I've had it tested out at a mechanic shop the transmission slips gears does not operate correctly I was told by the mechanic that is not a normal transmission it can cause an…

  This car has a double clutch transmission that was done overseas evidently this car's transmission does not run right and I've had it tested out at a mechanic shop the transmission slips gears does not operate correctly I was told by the mechanic that is not a normal transmission it can cause an accident you put your foot on the gas the car will rev into the wrong speed stay keep the tachometer running in the red and could cause a serious accident to other people and that Ford will not fix it as it was manufactured incorrectly the first time this car is dangerous and now I'm stuck paying for a used car that could cause an accident Ford denies any culpability.

• Jul 15, 2024ND
  Power train
  2016 Ford Fiesta with vin: [XXX] with build date of 7/20/2015 at Cuautitlan plant with 6 speed Powershift auto transmission. Current miles on vehicle are 128,842. Ford Motor Company issued Customer Satisfaction Program (CSP) 14M02 on 6/14/2015. Since this date there have been 7 supplements to…

  2016 Ford Fiesta with vin: [XXX] with build date of 7/20/2015 at Cuautitlan plant with 6 speed Powershift auto transmission. Current miles on vehicle are 128,842. Ford Motor Company issued Customer Satisfaction Program (CSP) 14M02 on 6/14/2015. Since this date there have been 7 supplements to this program. The changes are that they are covering more vehicles with this KNOWN defective transmission. The first supplement covers vehicles with build date before 10/15/2014 and the most up to date supplement covers vehicles with build date before 6/30/2015. All of the supplements cover the same transmission. This is the transmission that my Fiesta has. I have spoken with the Ford Vehicle Concern team numerous times requesting to speak with Stacy Balzer, Operating Director, service Engineering Operations, Ford Customer Service Division since she is the one that has been signing the updated supplements. Ford has issued Technical Service Bulletin (TSB) 16-0129 that includes my specific vehicle. My complaint is that Ford Motor Company knows that my transmission is defective per TSB 16-0129 but the latest CSP 14M02 supplement dates don’t currently cover my vehicle. My Fiesta would be covered if it was built 20 days earlier. I see this as an extremely shady form of business and instead of waiting until they issue another supplement that would probably cover my vehicle I have chosen to make a written complaint. The NHTSA website has 88 power train complaints towards a 2015 Ford Fiesta (currently being covered in CSP 14M02) and has 86 power train complaints towards a 2016 Ford Fiesta. I have had the vehicle inspected at my local Ford dealership and they have stated that the issue is a defective transmission. A defective transmission that IS NOT covered under CSP 14M02 because of build date ONLY. Thank you for your time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• May 21, 2024WV
  Electrical system

  My key battery apparently died and the whole car shut off in the middle of the forlane 75 mph. Had no breaks lights, or anything there Should be a warning sign or should let u keep driving to get off the road

• May 6, 2024IL109,000 mi
  Power train
  The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle did not accelerate as intended. Additionally, the transmission was slipping, and the vehicle lost motive power. The contact stated that the…

  The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle did not accelerate as intended. Additionally, the transmission was slipping, and the vehicle lost motive power. The contact stated that the failure occurred intermittently however, the failure had become persistent. The contact stated that several times the vehicle failed to start, and the “Service Transmission” warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a TCM failure. The contact was informed that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 109,000.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Timing Belt Failure

  EA26004Opened Jul 31, 2026Open
  On December 18, 2025, the Office of Defects Investigation (ODI) opened PE25020 to investigate instances of timing belt failure in model year (MY) 2015-2017 Ford Fiesta and MY 2015-2018 Ford Focus vehicles manufactured by Ford Motor Company (Ford), equipped with a 1.0L engine and manual transmission (subject vehicles).…

  On December 18, 2025, the Office of Defects Investigation (ODI) opened PE25020 to investigate instances of timing belt failure in model year (MY) 2015-2017 Ford Fiesta and MY 2015-2018 Ford Focus vehicles manufactured by Ford Motor Company (Ford), equipped with a 1.0L engine and manual transmission (subject vehicles). Additionally, MY 2018-2021 Ford EcoSport and MY 2016-2018 Focus vehicles with a 1.0L engine and automatic transmission were analyzed as peer vehicles because they utilize a wet timing belt comprised of similar material as the timing belt in the subject vehicles. Through the PE, ODI investigated a potential failure/degradation of the timing belt that may affect oil pump function resulting in a lack of engine lubrication and potential loss of motive power. The complaints commonly allege a low engine oil pressure warning lamp immediately preceding a complete loss or reduction of motive power while the vehicle is in motion. Some complaints allege that a sudden loss of motive power or engine seizure occurred without warning or prior detectable symptoms. ODI’s analysis supports that this failure can occur without sufficient and advanced warning to the driver that a loss of motive power/engine seizure is imminent. ODI found that the timing belt material may degrade and create debris that clogs the mesh oil pump pick-up screen, resulting in reduced oil pressure in the engine. As additional debris accumulates on the screen, this can progress to a loss of motive power while driving due to a lack of engine lubrication. The failure data provided in response to this investigation revealed an average failure mileage of approximately 70,000 miles, and that 98% of the failures occurred prior to the 150,000 mile timing belt replacement interval per the vehicles’ maintenance schedule. Based on evidence collected via consumer surveys and an engine teardown, failures have occurred despite evidence of proper and routine oil maintenance. The oil pump pick-up screen is not serviceable, so debris accumulation cannot be inspected or manually removed without removing the engine from the vehicle. On June 2, 2026, Ford informed ODI of a non-safety customer satisfaction program for global vehicles with the 1.0L Fox Classic Timing Belt. This program will notify customers globally of a revised maintenance interval for the timing belt, reducing the original 150,000 mile interval down to 100,000 miles/6 years. This customer satisfaction program will also offer reimbursement to eligible customers who previously paid to have their engine repaired or replaced due to a timing belt related issue. Based on NHTSA’s analysis of the data, failure rates, information provided by Ford, preliminary engine teardown analysis, and precedent recalls regarding loss of engine oil pressure with the presence of driver facing warnings, ODI believes there is an unreasonable risk to motor vehicle safety. ODI is opening this Engineering Analysis to perform component-level and vehicle testing. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

• Timing Belt Failure

  PE25020Opened Dec 18, 2025Closed Jul 31, 2026
  On December 18, 2025, the Office of Defects Investigation (ODI) opened PE25020 to investigate instances of timing belt failure in model year (MY) 2015-2017 Ford Fiesta and MY 2015-2018 Ford Focus vehicles manufactured by Ford Motor Company (Ford), equipped with a 1.0L engine and manual transmission (subject vehicles).…

  On December 18, 2025, the Office of Defects Investigation (ODI) opened PE25020 to investigate instances of timing belt failure in model year (MY) 2015-2017 Ford Fiesta and MY 2015-2018 Ford Focus vehicles manufactured by Ford Motor Company (Ford), equipped with a 1.0L engine and manual transmission (subject vehicles). Additionally, MY 2018-2021 Ford EcoSport and MY 2016-2018 Focus vehicles with a 1.0L engine and automatic transmission were analyzed as peer vehicles because they utilize a wet timing belt comprised of similar material as the timing belt in the subject vehicles. Through the PE, ODI investigated a potential failure/degradation of the timing belt that may affect oil pump function resulting in a lack of engine lubrication and potential loss of motive power. The complaints commonly allege a low engine oil pressure warning lamp immediately preceding a complete loss or reduction of motive power while the vehicle is in motion. Some complaints allege that a sudden loss of motive power or engine seizure occurred without warning or prior detectable symptoms. ODI’s analysis supports that this failure can occur without sufficient and advanced warning to the driver that a loss of motive power/engine seizure is imminent. ODI found that the timing belt material may degrade and create debris that clogs the mesh oil pump pick-up screen, resulting in reduced oil pressure in the engine. As additional debris accumulates on the screen, this can progress to a loss of motive power while driving due to a lack of engine lubrication. The failure data provided in response to this investigation revealed an average failure mileage of approximately 70,000 miles, and that 98% of the failures occurred prior to the 150,000 mile timing belt replacement interval per the vehicles’ maintenance schedule. Based on evidence collected via consumer surveys and an engine teardown, failures have occurred despite evidence of proper and routine oil maintenance. The oil pump pick-up screen is not serviceable, so debris accumulation cannot be inspected or manually removed without removing the engine from the vehicle. On June 2, 2026, Ford informed ODI of a non-safety customer satisfaction program for global vehicles with the 1.0L Fox Classic Timing Belt. This program will notify customers globally of a revised maintenance interval for the timing belt, reducing the original 150,000 mile interval down to 100,000 miles/6 years. This customer satisfaction program will also offer reimbursement to eligible customers who previously paid to have their engine repaired or replaced due to a timing belt related issue. Based on NHTSA’s analysis of the data, failure rates, information provided by Ford, preliminary engine teardown analysis, and precedent recalls regarding loss of engine oil pressure with the presence of driver facing warnings, ODI believes there is an unreasonable risk to motor vehicle safety. Therefore, this Preliminary Evaluation is being upgraded to an Engineering Analysis (EA26004). During this Engineering Analysis, the agency plans to perform component-level and vehicle testing. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
• 10205009DPS6 - no satart and/or transmission engagement or loss of power with DTCS u0100, U00101, U1013, U3003 AND/OR P0606
• 10204994Online automotive service information system for March 2016
• 102049821.6L GTDI - Lack of power with MIL Illuminated - DTCS P0234, P0245, P0246 And/Or P0299. Some 2013-2016 Escape 2014-2016 Fiesta ST, and 2013-2014 Fusion vehicles equipped with a 1.6L Gasoline Turbocharged Direct Injection (GTDI) engine may exhibit a lack of power concern with malfunction indicator lamp (MIL) illuminated and diagnostic trouble codes (DTCs) P0234, P0245, P0246 and/or P0299 stored in powertrain control module (PCM) MEMORY.
• 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
• 10198605Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
• 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10183750In all of the affected vehicles, an incorrect high speed cooling fan relay was installed.
• 10183749In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
• 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
• 10179185Some 2011-2019 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, 'Contact Hotline message', odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10179117Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
• 10177042Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
• 10172972SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
• 10170917Some 2014-2018 Fiesta vehicles may exhibit a clicking noise from the driver side dash panel while operating the air distribution control. This may be due to a damaged door actuator and/or contact between the instrument panel (IP) ground and/or Sync 3 radio harnesses and the air distribution door actuating gear. To correct the condition, follow the Service Procedure steps to reroute the wiring harnesses and/or replace the door actuator.
• 10169986Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10168810Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.
• 10164596Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
• 10163594Short-Term DPS6 Dealer Customer Handling Direction
• 10162087Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section
• 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
• 10160880Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10159509SSM 47927 - 2017 F-Super Duty, 2016-2017 Expedition/Navigator, 2016-2018 Focus/Fiesta - Radio Reverting To AM Or FM After Vehicle Shut Down and Start Up Some 2017 F-Super Duty, 2016-2017 Expedition/Navigator and 2016-2018 Focus/Fiesta vehicles may exhibit a concern where the radio reverts to an AM or FM station after shutting the vehicle off, leaving it off for at least 20 minutes, and then starting it back up. Do not perform any repairs for this concern. If a vehicle exhibits this concern, please use the Report a Vehicle Concern link at the bottom of the OASIS tab and submit a report. Engineering is investigating. Monitor OASIS for updates.
• 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10159463Some 2016-2019 Fiesta vehicles built on or before 19-Feb-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0128 stored in the powertrain control module (PCM). This may be due to some PCM software parameters related to engine temperature. To resolve the condition, reprogram the PCM.
• 10156887Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
• 10156601Some 2017 F-Super Duty and 2016-2018 Fiesta vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming use causal part 18C869 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual
• 10155575Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
• 10153969Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
• 10153948Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.
• 10149770Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
• 10148737Some 2017 F-Super Duty, 2016-2017 Expedition/Navigator and 2016-2018 Focus/Fiesta vehicles may exhibit a concern where the radio reverts to an AM or FM station after shutting the vehicle off, leaving it off for at least 20 minutes, and then starting it back up. Do not perform any repairs for this concern. If a vehicle exhibits this concern, please use the Report a Vehicle Concern link at the bottom of the OASIS tab and submit a report. Engineering is investigating. Monitor OASIS for updates.
• 101487282014-2017 Fiesta, 2015-2018 Focus, 2018-2019 Ecosport vehicles equipped with a 1.0L EcoBoost engine may exhibit coolant consumption,white smoke and/or a runs rough condition. Refer to the extended coolant pressure test in Workshop Manual (WSM), Section 303-03. If no external coolant loss is confirmed, further investigation of the integrated exhaust manifold (IEM) interface is required. Carefully inspect the manifold port area for cracks. If a crack is found, follow the cost cap tool for component replacement. Follow WSM, Section 303-01 for the repair procedures
• 10144930Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

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