2018 Ford Fiesta

Owner complaints

What owners report most

1. Power train10
2. Unknown or other9
3. Electrical system6
4. Engine6
5. Air bags5
6. Fuel system, gasoline2
7. Suspension2
8. Latches/locks/linkages1
9. Electronic stability control (esc)1
10. Seats1

Latest complaints

• Jan 13, 2026AZ
  Unknown or other

  The back up camera quit working. The back seats are taller and it has made it very difficult to see if there are children behind my vehicle. I reported it to the dealership and now I have to pay $200.00 to have them check it.

• Oct 14, 2025DC
  Unknown or other
  Back-up camera goes in and out intermittently, sometimes the image is very faint and then totally disappears into a black screen, or says it is not available at this time, then goes black. This started about 4 months ago and I have not been able to identify a triggering factor, rain nor heat does…

  Back-up camera goes in and out intermittently, sometimes the image is very faint and then totally disappears into a black screen, or says it is not available at this time, then goes black. This started about 4 months ago and I have not been able to identify a triggering factor, rain nor heat does not appear to be the factor that causes it. My car was purchased 2018 with 13 miles and I now have only 21,897 miles never been in an accident or anything to cause this issue. The dealer said my vehicle is not under the recall guidelines although it completely mimics the recalled issues listed under NHTSA#23S48/25V273 also the dealer says the issue has to be present for the mechanic to see. When I took it to the dealer today 10/14/2025 the camera was functioning and I have no idea when it will go back out again to show them. This can definitely become a safety issue and a cost I should not have to be responsible for because there is an indication this could be a production issue. Please assist me with this issue.

• Apr 23, 2025TX
  Electrical system

  Purchased vehicle at the end of 2018 and this is the third time I have had to replace the horn. It's not a fuse, it's not wiring, it is the actual horn that either shorts or dies with no notice.

• Jan 9, 2025MI
  Power train
  Hello, I have zero idea why I am emailing, I may be secretly hoping for...anything. I drive a 2018 Ford Fiesta SE, I have owned it since 2019 as that is when I purchased it used. Over the weekend I experienced transmission issues and an auto shop informed me that I am in need of a transmission…

  Hello, I have zero idea why I am emailing, I may be secretly hoping for...anything. I drive a 2018 Ford Fiesta SE, I have owned it since 2019 as that is when I purchased it used. Over the weekend I experienced transmission issues and an auto shop informed me that I am in need of a transmission rebuild due to the clutch going out. The estimated cost is 3.4k. I came across this article from 2019: [XXX] Within the article Ford notes: "The transmissions (dual-clutch automatic transmissions known as DPS6 designed for fuel efficiency) were introduced in the 2011 model year Fiesta and 2012 Focus. They were used until the Focus was discontinued with the 2018 model year and until the 2019 Fiesta". The article then goes onto state: "technical analysis, warranty data and customer feedback show that the DPS6 transmission in Focus and Fiesta vehicles from 2016 (model year) through 2019 MY are improved from prior model years. They perform well and have competitive levels of customer satisfaction.” But I don't believe that to be true given the clutch issues that have just happened with my 2019 Ford Fiesta. It gets a bit more odd because I think Ford is lying about the 2019 model year being 'improved'. The mechanic I am going through put a pause on rebuilding my transmission because Ford reached out to them with potential fixes per an 'internal bulletin'. Those potential fixes include a redesigned clutch kit for the transmission...why would that be a thing if my model year was 'improved'. Also, they are not covering any repairs. I don't even know if I have the right to demand that they do? Given my model year wasn't included in the lawsuit, despite it being the last year Ford made the Fiesta. I also did find this update [XXX] I just want help or something done. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Sep 12, 2024CA
  Engine

  My engine has been malfuctioning over the following year. I've gotten repairs and it continues to do so. I'm asking for a recall.

• Jul 1, 2024NC97,260 mi
  Latches/locks/linkages
  The contact owns a 2018 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the front passenger’s side door independently opened. The door ajar warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related…

  The contact owns a 2018 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the front passenger’s side door independently opened. The door ajar warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) however, neither the VIN nor the model year was included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,260.

• May 30, 2024NV
  Unknown or other
  I bought my Ford Fiesta new in 2018. I have less than 35k miles on my car. My car recently started bucking while I stop at stop signs or red lights. My car revs up and tries to go forward. I took my car to the dealership hours later. They did a diagnosis and asked me what kind of gas I use. They…

  I bought my Ford Fiesta new in 2018. I have less than 35k miles on my car. My car recently started bucking while I stop at stop signs or red lights. My car revs up and tries to go forward. I took my car to the dealership hours later. They did a diagnosis and asked me what kind of gas I use. They said I shouldn't buy my gas from there. I was then told my valve is sticking from the gas and the valve is trying to open and it can't so it bucks and lurches. The part they need is on back order. The part is not available any where in the country. So does that mean the whole country side uses the same gas I do? That is why that part is on back order?

• May 28, 2024GA
  Fuel/propulsion system

  My fuel canister purge valve needs replacement less than 70,000 on car. The cap less gas cap defective as well. Why did they make these cuz everyone is having problems with the purge valve and cap less. It all on YouTube. Where is the recall,.

• May 19, 2024CA
  Engine

  My engine is acting up. According to the Auto Repair Shop they say that my car is suffering from Carbon Build Up which is affecting my engine. As well as the throttle body in the car. My car just keeps stopping to the point my engine refuses to start. So I decided to clean it myself only to no avail.

• Apr 10, 2024MN
  Electrical system

  Trunk randomly pops open during driving. Or when you put it in gear.

• Dec 31, 2023INCrash
  Air bags · Unknown or other
  12/4/2023 while attempting to pull into a parking spot in a parking garage car suddenly accelerated forward at a very fast rate, just prior to acceleration felt like it shuddered. Afraid that it would keep going and go over edge so I pulled to the right while trying to brake and hit a concrete…

  12/4/2023 while attempting to pull into a parking spot in a parking garage car suddenly accelerated forward at a very fast rate, just prior to acceleration felt like it shuddered. Afraid that it would keep going and go over edge so I pulled to the right while trying to brake and hit a concrete barrier. Terrifying! October 23, 2019 another couple had this happen in another parking garage downtown Indianapolis and they were killed. Car went over the edge. Must have been on my mind! Have owned this car since 02/23/2022, no problems whatsoever, checked out in September of this 2023, all maintenance up to date. Weather was dry and floor pads were not in way (bringing this up because I was asked this by a friend). Been driving 50+ years and never had a car do this. Hit the front drivers side of the car, air bags did NOT deploy, but the insurance company totaled my car. The Capitol Police happened to be in the garage at the time making rounds and were on the scene in seconds from when it happened. Luckily that morning I decided to park on the upper level of the garage and no one else had their car damaged and nobody was hurt including myself. Just prior to trying to turn into the parking space the car had been traveling uphill to the 5th floor - going very slow. A lot of people walking and other cars around trying to park. Don't know if this has anything to do with it but on Tuesday, December 19th, another employee had the same thing happen in the same garage. Her car was a different make and model and was not damaged hardly at all but her airbags deployed! The only thing in common is same garage and there has been extensive construction going on in the garage for months now. Not trying to get anything out of this but this could have had far more serious consequences if this had happened at one of the half dozen intersections I went through that morning before arriving in the garage. Lucky no one was hurt or killed. Apparently this happens a lot!

• Dec 21, 2023ME64,000 mi
  Air bags
  The contact’s grandmother owns a 2018 Ford Fiesta. The contact stated that while driving up a hill, the vehicle started sputtering, vibrating, and jerking. The sputtering was severe, causing the front driver's side seat belt to be activated. The vehicle was immediately driven to the local dealer…

  The contact’s grandmother owns a 2018 Ford Fiesta. The contact stated that while driving up a hill, the vehicle started sputtering, vibrating, and jerking. The sputtering was severe, causing the front driver's side seat belt to be activated. The vehicle was immediately driven to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.

• Dec 4, 2023PA74,000 mi
  Power train
  The contact owns a 2018 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and the "Transmission Malfunction Service Now” message was displayed. The contact was able to pull over to the shoulder of the roadway. The contact stated…

  The contact owns a 2018 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power and the "Transmission Malfunction Service Now” message was displayed. The contact was able to pull over to the shoulder of the roadway. The contact stated that the RPM's increased rapidly, but the vehicle did not respond. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a persistent failure. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 74,000.

• Nov 27, 2023MI
  Power train

  Since around 20,000 miles, my 2018 Ford Fiesta SE has had a grinding noise after shifting at certain gears. I got the car serviced at that time. Now I'm at 70,000 miles and the noise has persisted, and has gotten worse. My transmission slipped at 0mph when I was accelerating, almost causing me to lose control of my car.

• Jun 9, 2022IL
  Back over prevention › Sensing system › Camera

  The contact owns a 2018 Ford Fiesta. The contact stated that the backup camera displayed a distorted image. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

• Jun 5, 2022SC
  Air bags

  Fan stopped working out of no where causing car to over heat happened multiple times even after being replaced. Airbag lights say airbag on passenger side is off even when someone is in the seat this happens alot. Back driver side turn signal will not work and everything has been changed and looked at by several mechanics. When driving it sometimes does not want to shift wants to just stay at one rpm and jerk

• May 26, 2022GA20,000 mi
  Unknown or other
  The contact owns a 2018 Ford Fiesta. The contact stated that while shifting gears after refueling the vehicle, the vehicle hesitated before returning to normal operation. The contact stated that the accelerator pedal sometimes had to be depressed multiple times before the vehicle accelerated…

  The contact owns a 2018 Ford Fiesta. The contact stated that while shifting gears after refueling the vehicle, the vehicle hesitated before returning to normal operation. The contact stated that the accelerator pedal sometimes had to be depressed multiple times before the vehicle accelerated properly. The vehicle also displayed several electrical shortages. The vehicle was taken to the dealer and diagnosed with a defective canister purge valve. The canister purge valve was replaced and several unknown repairs were performed; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

• May 24, 2022WV20,000 mi
  Engine · Fuel system, gasoline
  The contact owns a 2018 Ford Fiesta. The contact stated after refueling the vehicle, the vehicle would stall while at a complete stop. The contact would restart the vehicle and continue to drive. The contact stated that the failure had been reoccurring increasingly and had worsened. The contact…

  The contact owns a 2018 Ford Fiesta. The contact stated after refueling the vehicle, the vehicle would stall while at a complete stop. The contact would restart the vehicle and continue to drive. The contact stated that the failure had been reoccurring increasingly and had worsened. The contact stated that the vehicle would only start after several attempts and would only gain motive power after depressing the accelerator pedal several times. The check engine warning light was illuminated. The vehicle was taken to the dealer several times where it was diagnosed that the canister purge valve needed to be replaced. The canister purge valve was replaced three times. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 20,000. The VIN was invalid.

• May 16, 2022DC37,000 mi
  Power train
  The contact owns a 2018 Ford Fiesta. The contact stated that while driving approximately 5 MPH, the vehicle suddenly stalled. The engine failure message was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. No further…

  The contact owns a 2018 Ford Fiesta. The contact stated that while driving approximately 5 MPH, the vehicle suddenly stalled. The engine failure message was displayed. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 37,000.

• May 4, 2022WA
  Power train
  The component that failed was the clutch pedal assembly. The part is currently still installed in the vehicle. The clutch pedal randomly will stay full depressed, and requires manually reaching and grabbing the pedal to pull it out. The operator being distracted because they cant get the car…

  The component that failed was the clutch pedal assembly. The part is currently still installed in the vehicle. The clutch pedal randomly will stay full depressed, and requires manually reaching and grabbing the pedal to pull it out. The operator being distracted because they cant get the car into the correct gear and have to pull off the road to reset/pull the clutch pedal back into position. The component has not be inspected. There were no warning signs or symptoms before the failure happened.

• Apr 25, 2022NJ
  Unknown or other

  My neighbor has been hacking my radio frequencies of my car and has now hacked into my car. He’s following me and controlling my car. I’m afraid he is obsessed with me and will cause my car to have an accident. The police will not and have not helped me and this guy lives right next door to me

• Aug 4, 2021WICrash
  Unknown or other
  Hello. While traveling in the right lane on the Interstate (I-43) in Milwaukee, Wisconsin, heading southbound with a semi-truck in the center lane, the rear of my vehicle seemed to Lift/Rise off the ground and move (as if the rear of my auto was floating) to the right. I was at the point of being…

  Hello. While traveling in the right lane on the Interstate (I-43) in Milwaukee, Wisconsin, heading southbound with a semi-truck in the center lane, the rear of my vehicle seemed to Lift/Rise off the ground and move (as if the rear of my auto was floating) to the right. I was at the point of being between at the semi-trucks front right tire and his bumper. I was involved in an accident with said semi-truck, thinking he was changing lanes from center lane to right lane and bumped my Left-Rear-Quarter-Panel. After much though and calming down, it seems as if my auto was pushed or lifted in a hydro plane effect by the air between my auto and the semi-truck. The day was clear and dry out around 10:45 AM, on July 15th. 2021. My question is: How many of these Ford Fiesta cars (with manual transmission) have had some type of highway collision with a semi-truck? Or, an unexplained loss (effect) of control while driving on the Interstate. Yes, a rear kind of Hydro-Plane affect with air pressure. Did I really have this happen to me while driving this car, I believe so.

• Mar 3, 2021GA23,133 miCrash1 death
  Power train

  Vehicle driving on interstate when a vibration was felt through the steering wheel, then the vehicle started lose power. gear shift still in drive engine still running and coasted to a stop on side of highway. vehicle was rear ended found out that the left drive axle had become disconnected at the transmission end. when this happens the sv has no way to maintain a safe speed.-++++++*dt*dt*dt*jb*jb*dt*jb*dt

• Dec 10, 2020OK88,000 mi
  Fuel system, gasoline
  TL* the contact owns a 2018 ford fiesta. The contact stated that then when fuel tank was filled, the vehicle took a long time for the engine to start up. The check engine warning light remained illuminated. The contact also tried putting a small amount of fuel into the fuel tank to avert the…

  TL* the contact owns a 2018 ford fiesta. The contact stated that then when fuel tank was filled, the vehicle took a long time for the engine to start up. The check engine warning light remained illuminated. The contact also tried putting a small amount of fuel into the fuel tank to avert the failure however, the failure recurred. The vehicle was taken to fenton ford ada (1600 lonnie abbott boulevard, ada, ok 74820, (580)332-6161 to have a diagnostic test performed. The mechanic located the failure code with the evaporator fuel valve stuck in the open position which caused the fuel to leak into charcoal canister. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage 88,000.

• Dec 6, 2020CO38,437 mi
  Seats · Suspension · Wheels
  When do purshase the car the speaker on r side had alot of static and when I would drive the wheels seem to wobble,and felt ver in safe to drive. When I was to take car in the covid came and closed everything down. When service department open I took car in and explained what was wrong so they…

  When do purshase the car the speaker on r side had alot of static and when I would drive the wheels seem to wobble,and felt ver in safe to drive. When I was to take car in the covid came and closed everything down. When service department open I took car in and explained what was wrong so they replaced the speaker and said the r side under wheels were really bad and it needed to be fixed. I didn't remember to let service know about the inside parts that was broke and missing. Then they had to close again. Once I was able to get oil change and wheels rotate it I managed to talk to the sales agent and explain to him what was going on and he told me to bring my car in to see how much it would be and he would give me his discount price. This stuff was damaged before I even purchased the car so I don't think I should have to pay for anything. Now something up under my car IS making sounds when I break and I don't think it's the brake pads or the shoes because I know that sound and it has to be something else. I have had problems with this car since I purchased it and even before taking it off the lot and because of the covid-19 it's been very hard to get back and forth to get things taken care of I'm afraid to drive my car now because when I let off the gas and get ready to go into the break it sounds very strange. I personally think that this car had a lot of damages could have been in a crash prior to me purchasing the car and it's just not safe. I haven't had the car a year and when I purchased a car it was 38,437 and now my car IS 40,000 I will try to get this fixed before I drive it and put myself and my grandkids in danger.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
• 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
• 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
• 10198605Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
• 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10187930Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code on the PTS website (Detailed Vehicle Specifications). If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early March. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early March. Monitor OASIS for updates.
• 10181913Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. When using the FordPass/Lincoln Way application, the customer may receive a message saying Wi-Fi has been disabled from this vehicle. Check the vehicle specifications or vehicle build information for the mfal code. If mfal = WAFAC or WAFAB do not replace the TCU, engineering is currently investigating this condition. Inform customers Ford is developing a software fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
• 10180428Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil Leaks - Fluorescent Oil Additive Method procedure. When an oil leak is present at a turbocharger oil supply or drain tube, remove the affected oil tube and inspect for damage, and replace the O-ring seals, pedestal gasket or oil tube as required. Refer to WSM, Section 303-04. For claiming, use the affected oil tube or pedestal gasket as the causal part and applicable labor operations in Sections 6 and 9 of the Service Labor Time Standards (SLTS) Manual.
• 10179185Some 2011-2019 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, 'Contact Hotline message', odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
• 10179117Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
• 10177042Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
• 10174421Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". This mode is enabled due to the vehicle not being started for 14 consecutive days or battery voltage is at/or below 9.5 volts. Some 2020 models will also set a warning if the telematic control unit (TCU) has received an automatic over the air update. The purpose of deep sleep mode is to conserve battery voltage. When deep sleep mode is enabled, the TCU is powered down and all communication with the FordPass and/or LincolnWay apps are disabled. To wake the vehicle from deep sleep mode, manually start the vehicle. More deep sleep mode information can be found in the FordPass or LincolnWay apps under: More > Guides > click in search entry box > type "deep sleep" and click on "Ask".
• 10172972SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
• 10170917Some 2014-2018 Fiesta vehicles may exhibit a clicking noise from the driver side dash panel while operating the air distribution control. This may be due to a damaged door actuator and/or contact between the instrument panel (IP) ground and/or Sync 3 radio harnesses and the air distribution door actuating gear. To correct the condition, follow the Service Procedure steps to reroute the wiring harnesses and/or replace the door actuator.
• 10169986Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10168810Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. This issue occurs when the SYNC 3 system has been previously modified using an aftermarket device to display the Ford GT welcome screen/HMI Theme. To correct this issue, please contact the Technical Hotline Assistance Center to have the vehicle restored back to its original state.
• 10164596Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). Ensure the A/C system has a full charge prior to any compressor diagnostics. To support the proper diagnosis of this compressor, the EVDC compressor tool must be used, and the results recorded in the Technician comments field with the warranty claim. This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
• 10162087Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM,Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual. Section
• 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
• 10160880Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10159509SSM 47927 - 2017 F-Super Duty, 2016-2017 Expedition/Navigator, 2016-2018 Focus/Fiesta - Radio Reverting To AM Or FM After Vehicle Shut Down and Start Up Some 2017 F-Super Duty, 2016-2017 Expedition/Navigator and 2016-2018 Focus/Fiesta vehicles may exhibit a concern where the radio reverts to an AM or FM station after shutting the vehicle off, leaving it off for at least 20 minutes, and then starting it back up. Do not perform any repairs for this concern. If a vehicle exhibits this concern, please use the Report a Vehicle Concern link at the bottom of the OASIS tab and submit a report. Engineering is investigating. Monitor OASIS for updates.
• 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10159463Some 2016-2019 Fiesta vehicles built on or before 19-Feb-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0128 stored in the powertrain control module (PCM). This may be due to some PCM software parameters related to engine temperature. To resolve the condition, reprogram the PCM.
• 10156887Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
• 10156601Some 2017 F-Super Duty and 2016-2018 Fiesta vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming use causal part 18C869 and applicable labor operations in Section 11 of the Service Labor Time Standards (SLTS) Manual
• 10155575Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not Allocated. If this error message is encountered, the Body Control Module (BCM) is internally faulted and requires replacement. For claiming, use causal part 15604 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.
• 10153971Some 2018-2019 Fiesta vehicles may exhibit an illuminated MIL with DTC P0128 stored in the powertrain control module (PCM). If the vehicle exhibits this DTC, clear all DTCs and allow the vehicle to sit for a minimum of 3 hours. Then drive the vehicle for at least 16 km (10 miles) and retest for DTCs. If DTC P0128 does not return, do not replace the thermostat valve, release the vehicle at this time. If DTC P0128 returns, refer to the Powertrain Control/Emissions Diagnosis (PC/ED) Manual for normal diagnostics. Engineering is investigating, monitor OASIS for updates.
• 10153969Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
• 10153948Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting the setting for the customer is not a warrantable defect.
• 10149770Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC. This an operating characteristic of the Android Auto application after the SYNC 3.0 update and no repairs should be attempted.
• 10148737Some 2017 F-Super Duty, 2016-2017 Expedition/Navigator and 2016-2018 Focus/Fiesta vehicles may exhibit a concern where the radio reverts to an AM or FM station after shutting the vehicle off, leaving it off for at least 20 minutes, and then starting it back up. Do not perform any repairs for this concern. If a vehicle exhibits this concern, please use the Report a Vehicle Concern link at the bottom of the OASIS tab and submit a report. Engineering is investigating. Monitor OASIS for updates.
• 10144938Some 2018 F-Superduty/F-150/Explorer/Taurus/Flex/MKT/Fiesta vehicles built on 8-Mar-2018 and through 18-Jun-2018 may exhibit a soft brake pedal and/or long brake pedal travel. Bleed the brake system per Workshop Manual (WSM), Section 206-00. For claiming, use causal part BRAKE and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.
• 10144930Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software. After Installation, complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes which is critical for a successful installation. If no updates are available or a blue or black screen is present after an update refer to WSM, Section 415-00 for diagnosis or SYNC 3 intermittent blank screen GSB for tips. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

Every Ford Fiesta model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.