2012 Ford Fiesta
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2012 Ford Fiesta. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2012 Ford Fiesta. Newest first.
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed…
Risk and remedy
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta vehicles manufactured February 1, 2012, to May 31, 2013. On April 30, 2015, Ford expanded the recall to cover an additional 119,567…
Risk and remedy
Risk
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Remedy
Ford will notify owners, and dealers will replace all four door latches with an improved part, free of charge. Interim notifications were mailed to owners on June 5, 2015. The recall began on December 18, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S16.
Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. 208, "Occupant Crash Protection." The passenger side curtain air bag will not deploy in the event of a side impact collision when the front…
Risk and remedy
Risk
An occupant in the right rear seating position will not have coverage from the side curtain air bag in a side impact collision when the front passenger seat is empty, increasing the risk of injury to the right rear occupant.
Remedy
Ford will notify owners and dealers will reprogram the vehicle's software free of charge so that it no longer suppresses the passenger side curtain air bag when the front passenger seat is empty, and consistent with the description in the owner's guide. The safety recall began on October 26, 2012. Owner's may contact Ford at 1-866-436-7332.
Owner complaints
617 complaints12 involved a crash5 involved a fire17 injuries
What owners report most
Latest complaints
- Latches/locks/linkages › Doors › Latch
The contact owns a 2012 Ford Fiesta. The contact stated that while entering the vehicle and closing the front driver’s side door, the door failed to latch properly. While driving 70 MPH, the front driver’s side door opened. The contact secured the door with a bungee cord and continued driving. A…
The contact owns a 2012 Ford Fiesta. The contact stated that while entering the vehicle and closing the front driver’s side door, the door failed to latch properly. While driving 70 MPH, the front driver’s side door opened. The contact secured the door with a bungee cord and continued driving. A dealer was notified of the failure and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 15V246000 (Latches/Locks/Linkages). Additionally, the contact was informed that the VIN was not included in NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The manufacturer, Ford Motor Company, was notified of the failure by phone, but no assistance was provided. The failure mileage was approximately 190,000.
- Unknown or other
My daughter and 2 friends were driving on the highway, the dash flickers and goes back to normal, flickered again and the car started slowing down so she pulled over, ( car still moving) and puts the car in park but the car still continues to move. Passenger notices out the side mirror the car is…
My daughter and 2 friends were driving on the highway, the dash flickers and goes back to normal, flickered again and the car started slowing down so she pulled over, ( car still moving) and puts the car in park but the car still continues to move. Passenger notices out the side mirror the car is on fire, she jumped out; the car then accelerates ( still in park) and hits the “jersey wall “ where the rest of the car eventually went into flames. My daughter & friend ( who was in the back) got out thru the driver side door, the back doors would not open and the Airbags did not deploy.
- Power train
While driving, my son's car started to have issues when it was shifting gears (it's an automatic). Then a warning came up on the dash saying something like "Transmission malfunction, service immediately". We were on our way to a mechanic to pick up another vehicle so we left it with them. They…
While driving, my son's car started to have issues when it was shifting gears (it's an automatic). Then a warning came up on the dash saying something like "Transmission malfunction, service immediately". We were on our way to a mechanic to pick up another vehicle so we left it with them. They confirmed the issue and stated it is related to the clutch system (which I believe is the dry clutch system that has been recalled with similar car models). We have not taken it to the manufacturer/Ford dealership yet, but are trying to figure out our options on this faulty transmission design. Not aware of any issues prior to this incident.
- Unknown or other
The drivers side door latch will not latch, the door will swing open because the latch is defective. I have seen that this is a common issue with this vehicle and has been recalled on other 2012 ford fiestas but mine has not been.
- Unknown or other
The door latches have a safety recall and needs to be fixed or observed to ensure proper road safety. In addition I cannot move onto my vehicle registration renewal until this recall is repaired. I do not see any visible malfunction but the doors do have to slam shut to ensure they are properly…
The door latches have a safety recall and needs to be fixed or observed to ensure proper road safety. In addition I cannot move onto my vehicle registration renewal until this recall is repaired. I do not see any visible malfunction but the doors do have to slam shut to ensure they are properly closed. No individuals have been put at risk. The problem has not been confirmed by a dealer or service center, nor inspected by any party. No warning signals, signs or lights appeared on the car telling me about the particular issue or area with issue.
- Power train · Structure › Body · Vehicle speed control
I was driving to work this morning; the car made a horrible "clunk" when I accelerated to around 20 then lost power and nearly crashed. The car then displayed error lights (yellow CEL, yellow wrench icon, HEAD unit showed "transmission issue service immediately" This is a direct result of the DPs6…
I was driving to work this morning; the car made a horrible "clunk" when I accelerated to around 20 then lost power and nearly crashed. The car then displayed error lights (yellow CEL, yellow wrench icon, HEAD unit showed "transmission issue service immediately" This is a direct result of the DPs6 transmission put into all 7th gen Ford Focus/Fiesta models. This DCT transmission has been replaced 3 times for this particular car and failed the same manner each time - meaning 3 near accidents have occured because this transmission fails. Across the USA; more than 50 people have been injured as a result of this transmission failing.
- Unknown or other
My car has had transmission issues since I purchased the car, and the problems has gotten worse and now the car is not drivable. I have purchased parts after parts and still the problem. I have reached out to the company numerous times, and reached out to programs. Iam stuck without a car now.What do I need to do
- Power train
The contact owns a 2012 Ford Fiesta. The contact stated that upon taking the vehicle to a gas station for servicing, the contact was informed that the brake calipers were sticking, and the calipers and rotors were extremely hot. The calipers and rotors were replaced; however, the failure persisted.…
The contact owns a 2012 Ford Fiesta. The contact stated that upon taking the vehicle to a gas station for servicing, the contact was informed that the brake calipers were sticking, and the calipers and rotors were extremely hot. The calipers and rotors were replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission axle shaft had damaged the splines. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 42,000.
- Unknown or other
While driving along the transmission slipped into neutral and would not move forward.Could have been hit from behind.
- Power train
Transmission unexpectedly malfunctions. Car lost the ability to shift into reverse and even numbered gears. rough shifting when it can shift. slipping when attempting to drive. Unable to accelerate from a stop sign. Based on simple web searches, the Ford fiesta and Focus with the DPS6 transmission are notorious for defective transmissions.
- Service brakes
My brakes on my ford fiesta are not giving me enough pressure to stop on time , which is an hazard. The master cylinder and calipers have been replaced and my brakes are still not working properly and safely. The brake pads have been replaced , the rotors as well and nothing is still working. I’ve…
My brakes on my ford fiesta are not giving me enough pressure to stop on time , which is an hazard. The master cylinder and calipers have been replaced and my brakes are still not working properly and safely. The brake pads have been replaced , the rotors as well and nothing is still working. I’ve been driving like this for more than 6 months and it’s a hazard. I’ve taken it to different mechanics , etc nothing still not working. When pressing the brakes it’s no pressure and I have to mash it all the way to the ground which still feels Iike it does not want to stop for me.
- Electrical system › Ignition · Power train
The contact owns a 2012 Ford Fiesta. The contact stated while attempting to accelerate, the vehicle hesitated to move forward or backwards. Additionally, the contact stated that the ignition key had failed to operate as intended also. The vehicle was towed to the local dealer where it was diagnosed…
The contact owns a 2012 Ford Fiesta. The contact stated while attempting to accelerate, the vehicle hesitated to move forward or backwards. Additionally, the contact stated that the ignition key had failed to operate as intended also. The vehicle was towed to the local dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified on the failure. The approximate failure mileage was 12,000.
- Engine and engine cooling
The contact owns a 2012 Ford Fiesta. The contact stated while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the vehicle began to vibrate violently, after which the contact observed white smoke coming from the exhaust pipe. The contact…
The contact owns a 2012 Ford Fiesta. The contact stated while driving at an undisclosed speed, there was an abnormal ticking sound coming from the engine compartment, and the vehicle began to vibrate violently, after which the contact observed white smoke coming from the exhaust pipe. The contact also stated that there was a coolant odor throughout the interior of the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The overheating and check engine warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
- Air bags
Air bag light on intermittently, then recently it's been continuously on
- Power train
It is widely known that this vehicle has irreparable transmission problems. My car shudders, loses power, has issues shifting, etc because of known issues. It feels dangerous to drive at times. The dealer no doubt willingly sold it to me used knowing about the problem. I feel taken advantage of as…
It is widely known that this vehicle has irreparable transmission problems. My car shudders, loses power, has issues shifting, etc because of known issues. It feels dangerous to drive at times. The dealer no doubt willingly sold it to me used knowing about the problem. I feel taken advantage of as I had to purchase the car during Covid when inventory was low and prices were high. I owe over twice as much on car than it’s worth. No one in their right mind would buy it. I’m on medical leave without pay and in no position to trade it. I bought it after all the class action suits were settled. It doesn’t appear to fall under lemon law. I’m basically waiting for it to completely break down. Praying nobody is hurt when it happens. I’m writing because I’m aggravated and feel I have no recourse.
- Power train
TCM problem. Ford dealer won't replace the TCM module.
- Power train
Driving down the street and car started bucking and shifting improperly. I took it in to the dealership and the said the tcm might be under warranty. Then they just said the transmission is bad
- Exterior lighting › Headlights
The contact owns a 2012 Ford Fiesta. The contact stated while driving 70 MPH, the low-beam headlights became inoperable. There were no warning lights illuminated. Additionally, the USB port was inoperable. The vehicle was taken to the dealer and was diagnosed with corrosion and a fractured pin. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000.
- Electrical system · Visibility
The contact owns a 2012 Ford Fiesta. The contact stated that while attempting to activate the headlights, the headlights failed to respond. The contact stated that several attempts were needed for the headlights to become operable. However, the failure reoccurred, and the low-beam headlights failed…
The contact owns a 2012 Ford Fiesta. The contact stated that while attempting to activate the headlights, the headlights failed to respond. The contact stated that several attempts were needed for the headlights to become operable. However, the failure reoccurred, and the low-beam headlights failed to function as needed. The contact checked the high-beam headlights and the high-beam headlights functioned properly. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Customer Satisfaction Program Number: 19B22 - Corrosion due to road salts in the Battery Junction Box (Electrical System, Visibility). The failure mileage was approximately 153,000.
- Power train
2012 Ford Fiesta DPS6 Automatic transmission failed as described in Ford Customer Satisfaction Program 14M02 rendering the car unable to maintain speed on an interstate highway, leading to a significant collision risk. This transmission was recently replaced (2 years, 10k miles ago) due to the…
2012 Ford Fiesta DPS6 Automatic transmission failed as described in Ford Customer Satisfaction Program 14M02 rendering the car unable to maintain speed on an interstate highway, leading to a significant collision risk. This transmission was recently replaced (2 years, 10k miles ago) due to the same issue with the previous transmission. The car displayed a "TRANSMISSION FAILED SEEK SERVICE" message or similar on the entertainment console with a wrench icon appearing on the dashboard. This is a known and widely reported issue with these vehicles, Ford has not offered a permanent solution.
- Power train
The contact owns a 2012 Ford Fiesta. The contact received notification of Technical Service Bulletin: 16-0109 (DPS 6 Automatic Transmission – Excessive Transmission Clutch Shudder and/or Transmission Fluid Leak); however, the part to do the repair was not yet available. The contact stated that the…
The contact owns a 2012 Ford Fiesta. The contact received notification of Technical Service Bulletin: 16-0109 (DPS 6 Automatic Transmission – Excessive Transmission Clutch Shudder and/or Transmission Fluid Leak); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact stated that while driving at an undisclosed speed, the transmission failed to shift properly with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 119,000.
- Power train
I purchased a 2012 Ford Fiesta SE on 3/3/23 from Auto Nation Dealership in Florida. I started noticing the excessive jerking & hesitating when I hit the gas petal. I can't pinpoint exactly when it started but it got progressively worse. I scheduled an appt. with Mechanic for 7/26/23 after almost…
I purchased a 2012 Ford Fiesta SE on 3/3/23 from Auto Nation Dealership in Florida. I started noticing the excessive jerking & hesitating when I hit the gas petal. I can't pinpoint exactly when it started but it got progressively worse. I scheduled an appt. with Mechanic for 7/26/23 after almost driving into car in front of me and concerned about getting hit from behind or even worse plowing into a pedestrian. The mechanic concluded problem with transmission- dual clutch B. After doing research I find out about ford recalls as a result of all the lawsuits and complaints on transmissions for this very vehicle. I then brought car to Ford and was told that the recall didn't apply to my specific issue and would require upwards of $4000 to fix either by replacing specific pieces within the transmission or installing a new transmission. They also classified the vehicle as "unsafe to drive" The bottom line is Ford knew the transmission was faulty when they manufactured the car. Whether it's electrical or mechanical they're splitting hairs at this point. It's a failure with their transmission period. I've read many complaints concerning the issue I'm facing, and consumers shouldn't have to dish out thousands of dollars to correct anything that involves the transmission. It's unacceptable that a car I've own for 4 months is sitting in my garage and deemed "unsafe" Any issues concerning the transmission should be included in the existing recall and Ford should take ownership and pay for any repairs.
- Structure › Body
Nothing
- Power train
The dual-clutch transmission on this 2012 Ford Fiesta has ceased to shift gears correctly once it heats up after driving briefly, and becomes unable to shift in reverse. The engine also seems to occasionally be overspeeding between gears. The transmission control module, though recalled, is…
The dual-clutch transmission on this 2012 Ford Fiesta has ceased to shift gears correctly once it heats up after driving briefly, and becomes unable to shift in reverse. The engine also seems to occasionally be overspeeding between gears. The transmission control module, though recalled, is functioning properly and has been determined to not be the source of the issue. A similar problem occurred approximately the week before this issue began when the transmission control module (TCM) began throwing faults. The TCM was reprogrammed and the car functioned normally for a week before the issue seemed to recur. When brought to the nearest dealership, they determined that the TCM was not the cause of the issue. The vehicle has well under 100k miles. The nearest dealership thought that shift fork B was frozen, which caused damage to the clutch. A second opinion from another mechanic said that this was a common problem with the 2012 Ford Fiesta. I contacted Ford Customer Care and was advised that the VIN of this vehicle was not included in the 2012 service update for these same issues. However, since it is displaying the issues addressed by that service update and is under 100k miles, it may need to be.
- Power train
On a relatively short trip I experience problems with the automatic Transmission. It was not shifting properly. Downshift from high gear to low gear way to quickly. RPMS up above 2500. Also too many rpms at stop; had be sure to hold down brake. Very poor deceleration. Danger to merger. This…
On a relatively short trip I experience problems with the automatic Transmission. It was not shifting properly. Downshift from high gear to low gear way to quickly. RPMS up above 2500. Also too many rpms at stop; had be sure to hold down brake. Very poor deceleration. Danger to merger. This happened one day before we received "Customer Satisfaction Program 14M02" from Ford. Which offered to replace TCM. Before contacting Ford dealer took to my mechanic who confirmed condition and said UNSAFE TO DRIVE. I then Called Ruge's Ford in Rhinebeck who said part is unavailable anywhere in United States. They are going to continue to try and locate a part
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs…
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl spring tab typically results in a ?door will not close? condition, however in certain somewhat rare circumstances, may result in the door coming open while driving. In response to ODI?s investigation, Ford has announced three field actions, as discussed below.On March 23, 2020, Ford submitted Safety Recall 20V-177 (Ford 20S15), a regional recall campaign to address door latch failures in vehicles not previously recalled under Safety Recalls 15V-246, 16V-643 and 17V-210. The recall affects vehicles currently or ever registered in certain high ambient temperature states (see 20V-177 for affected states). As a remedy, Ford will replace all four door latches free of charge.On August 24, 2020, Ford issued a non-safety regional field action (Ford 20R01) to address door latch failures on the same model/MY vehicles not covered under 20V-177 (i.e., not currently/ever registered in affected states). According to Ford, spring tab failure rates for vehicles covered by this action are about half that of the 20V-177 vehicles. Under this action, dealers will replace all door latches, free of charge, if either; a) the vehicle exhibits a related latch concern, or b) if the vehicle owner expresses a concern about the latches in their vehicles. Details can be found under NHTSA TSB No. 10190990, a copy of which is available in this investigative file available at NHTSA.gov.On June 8, 2020, Ford submitted Safety Recall 20V-331 (Ford 20S30) addressing vehicles previously remedied under NHTSA Recalls 15V-246, 16V-643 and 17V-210, where the repair may not have been properly completed, specifically not all of the door latches were replaced, or replaced correctly. This recall involves an inspection of the latches, with the option for a consumer self-inspection; owners could view the date codes on their latches (and confirm child safety locks are present on the rear doors) and then submit the information to Ford?s mobile app or website. A dealership inspection option was also available. Any vehicle found to have unreplaced defective latches requires the replacement of all door latches as directed by Ford.Regarding the 4,494 reports cited above, 1,485 involve scope-related failures (with 13% alleging door opening), and the remaining 3,009 reports involving remedy concerns (with 18% alleging door opening - note ODI was unable to verify the allegations of door opening). The three ODI injuries were all relatively minor. Ford?s reported injury incidences include one (unconfirmed) report of an ejection, three minor injuries with the others involving undisclosed injuries. Ford?s crashes involved two (unconfirmed) crashes alleging the incident door contacted another vehicle and three involving doors striking other property.The recalled vehicles include MY 2011-2015 Ford Fiesta, 2013-2016 Ford Fusion and Lincoln MKZ, 2015 Ford Mustang and Lincoln MKC, 2013-2015 Ford Escape and Ford C-MAX, 2012-2015 Ford Focus and 2014-2016 Ford Transit Connect.Ford's actions address ODI's concerns at this time. ODI will take further action if warranted by new information. The reference (OD
- Door Latch Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. All of the affected vehicles share the same door latch design.ODI has received 281 unique reports related to the alleged problem, with over 100 claiming that the door(s) opened inadvertently while the vehicle was in motion. There were no crashes reported however three separate injuries were indicated, all caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 1,102 unique reports related to the alleged problem. There were no injury claims but there were two claims of low speed accidents occurring involving the door opening while driving and damaging property. Ford also submitted 10,883 warranty claims related to door latch failures.Many customers indicated that the door would not latch at all and accordingly they decided to restrain the door by other means (looping the seatbelt through the door, or using rope or tape) in order to drive the vehicle.Some customers also reported multiple door latch failures occurring on the same vehicle on different doors occurring months apart.On April 23rd, 2015 Ford notified ODI that it would conduct a safety recall (15V-246) to remedy door latches failures on certain MY 2011-2014 Ford Fiesta and MY 2013-2014 Ford Fusion and Lincoln MKZ vehicles.According to Ford, the pawl spring tab located within the door latch can break off, or separate and result in a ?door will not close condition.The recalled vehicles include Fiesta vehiclesmanufactured from the start of the MY 2011 to May 2013 and Fusion and MKZ vehicles manufactured from the start of the MY 2013 year until May 2013.In May 2013 Ford reports that it made a manufacturing quality control change, specific to the spring tab, to improve the performance of the existing part.The door latch spring tab was redesigned and the new latch was phased into production in December 2014 with a new part number.Ford will replace all four door latches on the affected vehicles with the new latch design currently in production.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.
- Door Latch Failure
On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five…
On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. ODI has received 207 unique reports related to the alleged problem, with sixty-five claiming that the door(s) opened inadvertently while the vehicle was in motion. Two injuries were reported, both caused by a rebounding door striking a consumer after they attempted to close it. In response to ODI's Information Request (IR), Ford Motor Company (Ford) responded with 451 unique reports related to the alleged defect.One claim involved an incident in which property damage incurred after a door opened while driving at low speed and struck another vehicle. Ford also submitted 1,079 warranty claims related to door latch failures. Additionally Ford informed ODI in its IR response that MY 2013 Ford Fusion and Lincoln MKZ vehicles utilize the same door latch as the MY 2011-13 Fiesta. In it's response, Ford stated that it does not believe that a latched door experiencing this condition will inadvertently unlatch and that there are many overt warning associated with a door that does not latch. ODI noted that the rate of occurrence for this failure is comparable to other door latch failure investigations and questions the effectiveness of warning signals given the number of complainants alleging that the door(s) opened while the vehicle was in motion. Therefore, ODI is upgrading this investigation to an Engineering Analysis (EA15-002) in order to further investigate the scope, frequency and consequence of this failure.ODI reports cited above can be reviewed at www-odi.nhtsa.gov/complaints under the identification (ODI) numbers listed in the attached document.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10237441Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Due to ongoing limited part availability, program terms have been revised. Vehicle pickup & delivery has been added. Labor allowance table has been updated. Additional repairs updated. Added Attachment VI Mobile Repair/Vehicle Pickup and Delivery Record. Added Attachment VII Mobile Repair Assessment.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10231028Certain 2011-2013 Model Year Fiesta Vehicles Operated in the USA Corrosion States Battery Junction Box Clean and Seal In some of the affected vehicles, the position of the Battery Junction Box (BJB) in the engine compartment is subject to unanticipated direct road water splash while driving. When vehicles are operated in high contamination/corrosion environments associated with road salt use, moisture and debris can enter through the BJB cover and base, potentially leading to corrosion of the relay and fuse terminals, especially at the front of the box. Corrosion in the battery junction box may result in a variety of symptoms, including a loss of certain vehicle functions, such as the loss of low beam headlamps, loss of high beam headlamps, or vehicle no start.
- 10226944Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non-Ford Part Usage: Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST be serviced with a NEW Ford Motor Company TCM. Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that will successfully complete the required Ford software updates.
- 10205009DPS6 - no satart and/or transmission engagement or loss of power with DTCS u0100, U00101, U1013, U3003 AND/OR P0606
- 1020498549 CFR Part 579.5 Monthly Communications - March 2016
- 10204977Customer satisfaction Program 14M01 - Supplement #5 Certain 2011 thr ough 2014 Model Year Fies ta and Focus vehicles equipped with a DKPS6 Automatic Transmission Transmission Clautch Shudder/Transmission Input Shaft Seal warranty Extension
- 10199780Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power.
- 10180371This customer satisfaction program updates the TCM software in affected vehicles to provide improved detection and over warning of electrical circuit failures in the TCM. As communicated in a previous Customer Satisfaction Program (14M02), electrical circuit failures within the TCM may develop and result in intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. Updating the TCM software will help ensure the vehicle operator is alerted to potential issues with the TCM prior to failure.
- 10179185Some 2011-2019 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, 'Contact Hotline message', odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
- 10172999In some of the affected vehicles, moisture and debris containing road de-icing salts may enter the BJB through the BJB cover and base. This could result in corrosion inside the BJB for vehicles operated extensively in the USA corrosion States. Corrosion in the BJB may cause a variety of symptoms including loss of function of exterior lights, vehicle no start or loss of other vehicle functions.
- 10164620Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Service Warranty Coverage
- 10164615Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage
- 10164612Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Reprogramming for Overt TCM Failure Warning
- 10164606Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage
- 10164604Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
- 10163594Short-Term DPS6 Dealer Customer Handling Direction
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10148720Some 2011-2014 Fiesta and 2012-2014 Focus vehicles equipped with a DPS6 transmission may experience a fluid leak between the engine and transmission. Be aware that the engine oil and DPS6 transmission fluid are similar in color and texture. A transmission fluid leak at the input shaft seal can cause a buildup of fluid in the bell housing; creating the appearance of a rear main seal leak. The rear main seal should only be replaced after a rear main seal failure is confirmed through appropriate diagnostics outlined in the updated online Workshop Manual (WSM) Section 303-00 / Diagnosis and Testing with the use of Fluorescent dye (164-TP33200601).
- 10144207Some 2011-2018 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, Contact Hotline message, odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If programmable module installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new session using the appropriate Ford scan tool and perform a PMI on the IPC. Do not reconnect the IPC until after the scan tool states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
- 10144182This article supersedes TSB 18-2024 to update the model years. Some 2011-2018 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. Blower motor fuse F4 in the battery junction box (BJB) may also be open and the cabin air filter may be saturated. Follow the Service Procedure steps to correct the condition.
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10140316Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If Programmable Module Installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
- 10140309Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water saturated. Follow the Service Procedure steps to correct the condition.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138517Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. If Programmable Module Installation (PMI) has been performed on the replacement IPC, disconnect the IPC, start a new Integrated Diagnostic System (IDS) or Ford J2534 Diagnostic Software (FJDS) session and perform a PMI on the IPC. Do not reconnect the IPC until after the IDS or FJDS states it is unable to communicate with the IPC, then allow the PMI process to complete. This will automatically load the correct configuration and address any related DTCs or symptoms.
- 10138510Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. Snow may melt in the heating, ventilation and air conditioning (HVAC) case allowing water to enter the blower motor and freeze during a below freezing overnight soak. The blower motor fuse at location F4 in the power distribution box may also be open and the cabin air filter may be water saturated. Follow the Service Procedure steps to correct the condition.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
- 10136588The procedure in video has not changed. The new screen (D2BZ-18D395-A) installation is the same as the previous level part used in the video. The video is located under GSB G0000060.
- 10109079Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 10109047Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while driving, intermittent no start or a loss of power. These symptoms are usually accompanied by an illuminated Check Engine lamp. Additional symptoms may include messages in the message center indicating hill start assist is not available, that parking aid malfunction/service is required or the transmission PRNDL/S gear selector on the instrument cluster may flash. Diagnostic trouble codes (DTCs) U0100, U0101, U1013 and/or P0606 will be present or stored in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
- 10095995Some 2010-2016 epas equipped vehicles may exhibit steering related noises. The workshop manual (wsm) diagnostic procedures have been updated in section 211-02. When diagnosing and repairing epas steering noises use the updated procedures.
- 10095866Certain 2011 through 2015 model year fiesta and 2012 through 2016 model year focus vehicles equipped with a DPS6 automatic transmission - transmission control module extended warranty coverage
- 100956282011-2017 fiesta and 2012-2017 focus service pigtail for transmission control module connector c1750a IS available. If repairs are needed use part number fu2z-14s411-va. Replacement of wiring harness 12a581 IS no longer required when this connector needs servicing.
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