2017 Hyundai Tucson
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Hyundai › Tucson › 2017
These records cover every 2017 Hyundai Tucson. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2017 Hyundai Tucson. Newest first.
Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Risk and remedy
Risk
A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.
Remedy
Dealers will inspect the engine. If bearing damage is found, the engine will be replaced. Dealers will also install a software update containing a new Knock Sensor Detection System (KSDS). Repairs will be performed free of charge. Owners were notified of the defect on November 16, 2021. Owner notification letters were mailed January 15, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 209.
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine…
Risk and remedy
Risk
An engine compartment fire can increase the risk of injury or crash.
Remedy
Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module…
Risk and remedy
Risk
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy
Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Owner complaints
1,095 complaints13 involved a crash26 involved a fire14 injuries1 deaths
What owners report most
Latest complaints
- Engine
My name is [XXX]. My husband, [XXX], and I purchased a 2017 Hyundai Tucson (VIN: [XXX]) from a Hyundai dealership in 2023 with 53,920 miles for our daughter to commute to school. The vehicle now has approximately 77,940 miles, and she is still attending school. Since purchasing the vehicle, we…
My name is [XXX]. My husband, [XXX], and I purchased a 2017 Hyundai Tucson (VIN: [XXX]) from a Hyundai dealership in 2023 with 53,920 miles for our daughter to commute to school. The vehicle now has approximately 77,940 miles, and she is still attending school. Since purchasing the vehicle, we have consistently returned to the same Hyundai dealership for regular maintenance, trusting its professionals to keep the vehicle safe and reliable. While driving on the freeway, our daughter suddenly lost engine power. The vehicle slowed down and would no longer accelerate. Thankfully, she managed to exit the highway before it stopped completely. Highway patrol assisted her in moving the vehicle to the roadside. The Check Engine Light and oil-pressure warning light came on, the engine made a pronounced knocking sound, and it would no longer run. We believe these symptoms closely resemble the engine defect described in Hyundai's Recall 209 (NHTSA 21V-727), involving connecting-rod-bearing failure in certain 2017 Tucson vehicles. Hyundai Motor America denied our request for assistance, stating that our VIN is not included in the recall and that no warranty coverage applies. We respectfully question whether vehicles experiencing the same or substantially similar defect may have been excluded from the recall. We request a technical investigation into why our vehicle was excluded and whether its engine failure is related to the recalled defect. This was a serious safety concern, not merely a repair expense. Our daughter could have suffered a serious accident had she been unable to exit the freeway safely. We are grateful she escaped without injury. We respectfully request that Hyundai reconsider its decision, review the vehicle's maintenance and diagnostic records, and investigate the engine failure. If the failure is related to the recalled defect, we ask Hyundai to cover the cost of engine repair or replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
The contact owns a 2017 Hyundai Tucson. The contact stated that while stopped at a stop light, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal was depressed to the floorboard, and the vehicle jumped forward…
The contact owns a 2017 Hyundai Tucson. The contact stated that while stopped at a stop light, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the accelerator pedal was depressed to the floorboard, and the vehicle jumped forward and then stopped. The contact stated that the vehicle was stuck in the middle of a busy highway. The vehicle was coasted to the shoulder of the roadway. The vehicle was taken to the dealer, where it was diagnosed with a dual clutch failure. The contact was informed that the dual clutch needed to be replaced. The contact stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under a special coverage program. The failure mileage was approximately 133,000.
- Electrical system · Engine · Power train
On [XXX], I purchased a 2017 Hyundai Tucson from DriveTime, located at 6400 Pensacola Boulevard, Pensacola, FL 32505. Within approximately nine days of purchase, the vehicle began experiencing serious mechanical problems, raising significant concerns about its safety and roadworthiness. On [XXX]…
On [XXX], I purchased a 2017 Hyundai Tucson from DriveTime, located at 6400 Pensacola Boulevard, Pensacola, FL 32505. Within approximately nine days of purchase, the vehicle began experiencing serious mechanical problems, raising significant concerns about its safety and roadworthiness. On [XXX], the vehicle suffered a severe loss of acceleration and was unable to exceed approximately 30 mph. This sudden reduction in engine performance created a dangerous situation while driving, particularly when attempting to maintain normal traffic speeds. Following these issues, mechanical inspections revealed water inside the spark plug wells, a severely rusted ignition coil, and a failing catalytic converter. Firestone estimated the catalytic converter repair at approximately $5,000. The presence of water and corrosion raised concerns about possible pre-existing damage and whether the vehicle had been properly inspected before being sold. The vehicle remained in repair-related custody for approximately 29 days. Despite repeated communications with DriveTime, the mechanical problems were not satisfactorily resolved. DriveTime representatives informed me that a replacement vehicle had been approved. On [XXX], I returned to the dealership expecting a replacement but was informed that no suitable vehicle was available. I was left without transportation, and the dealership failed to provide a satisfactory resolution. As of October 21, 2026, I remain without a vehicle. I am requesting that NHTSA investigate the sudden loss of engine power, possible electrical or ignition system damage caused by moisture intrusion, and any similar safety complaints involving the 2017 Hyundai Tucson. My primary concern is that these mechanical failures could cause another driver to experience a dangerous loss of power while operating the vehicle, potentially resulting in a serious collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
engine failure even though this car has always had oil changes at 110,000 miles. I would like the company to fix this since i am not the first to complain about this. I still have the car parked.
- Engine · Power train › Automatic transmission
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at 65 MPH, the vehicle unexpectedly stalled and was unable to exceed 30 MPH. The contact pulled the vehicle over to the shoulder of the road, and the vehicle failed to restart. The vehicle was towed to the dealer, where…
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at 65 MPH, the vehicle unexpectedly stalled and was unable to exceed 30 MPH. The contact pulled the vehicle over to the shoulder of the road, and the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the transmission failed and oil contaminated the catalytic converter, causing the catalytic converter to fail and require replacement. The transmission was repaired by the dealer, and the catalytic converter was replaced by an independent repair facility. The contact subsequently observed continued oil loss following the repairs. The vehicle was returned to the dealer, where it was diagnosed that the exhaust manifold headers failed and required replacement. The vehicle was not repaired. The contact requested and received a complete diagnostic report from the dealer. The failure mileage was approximately 90,502.
- Electrical system · Engine · Vehicle speed control
While going down the highway at around 72 mph , my car went into limp mode. I was unable to accelerate, the brake and wheel locked. And then the engine light began flashing. The limp mode , non acceleration, and flashing engine light have happened twice before this instance. The first two times the…
While going down the highway at around 72 mph , my car went into limp mode. I was unable to accelerate, the brake and wheel locked. And then the engine light began flashing. The limp mode , non acceleration, and flashing engine light have happened twice before this instance. The first two times the pulled the P1326 knock sensor code and replaced it. Did the update, and sent me on my way saying it was fine. Now this most recent time (the 3rd time), the engine has failed. A CARFAX report says my car already had the engine replaced at 52k miles, meaning there’s 1 something internally wrong and 2 it’s still well within mileage warranty for another engine replacement. This car is extremely dangerous as it can literally stop in the middle of the highway. I went from 72 to about 15 mph in seconds, I was unable to get over or accelerate. It was terrifying. Now dealing with Hyundai - they don’t want to take fault.
- Engine
Unknown believe it engine was replaced due to engine knock
- Engine
Failed Component: Engine assembly / internal powertrain (specifically, a connecting rod bearing failure in cylinder #2 causing severe engine knocking and risk of mechanical seizure). The vehicle is available for inspection, the complete vehicle and affected engine assembly are intact and available…
Failed Component: Engine assembly / internal powertrain (specifically, a connecting rod bearing failure in cylinder #2 causing severe engine knocking and risk of mechanical seizure). The vehicle is available for inspection, the complete vehicle and affected engine assembly are intact and available for inspection upon request at CMA's Hyundai of Lexington Park: [XXX] Safety Risk: A rod bearing failure causes violent engine knocking, severe loss of engine power, and eventual engine seizure or stalling while driving. Losing propulsion unexpectedly—especially at highway speeds or in heavy traffic—creates an immediate collision risk for the vehicle occupants and surrounding traffic due to sudden loss of power, power steering, and power brake assistance. The issue was formally diagnosed and confirmed by an authorized Hyundai dealership service department. The technician performed a physical diagnostic evaluation and officially documented a knocking condition resulting from a connecting rod bearing failure in cylinder #2. Symptoms & Timeline: Initial engine knocking noises first appeared on XXX. The vehicle was previously updated with Hyundai's Knock Sensor Detection System (KSDS) Product Improvement Campaign, which is intended to detect excessive vibration from rod bearing wear prior to catastrophic failure. No check engine light illumination occurred or and type of indication from the vehicle there was something wrong other than the knocking noises. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
Vehicle was operating normally and when arriving at a gas station to refuel the vehicle would not start after turning off. Vehicle was towed to the dealership (Larry Miller Hyundai Albuquerque, and a seized motor was described as the discrepancy. No further maintenance has been performed.
- Engine
I am reporting a suspected safety defect involving my daughter's 2017 Hyundai Tucson, VIN [XXX], with approximately 77,940 miles. The vehicle experienced an engine failure beginning with the illumination of the oil-pressure warning light and Check Engine Light, followed by a pronounced engine…
I am reporting a suspected safety defect involving my daughter's 2017 Hyundai Tucson, VIN [XXX], with approximately 77,940 miles. The vehicle experienced an engine failure beginning with the illumination of the oil-pressure warning light and Check Engine Light, followed by a pronounced engine knocking noise. The vehicle subsequently could not continue running. The vehicle was inspected by a Hyundai dealership, which diagnosed an engine failure. I am aware of Hyundai Safety Recall 209 / NHTSA Recall 21V-727 involving certain 2017 Hyundai Tucson vehicles equipped with the 2.0-liter Nu GDI engine. Hyundai's recall documentation identifies premature connecting-rod-bearing wear and specifically identifies abnormal engine knocking and illumination of the oil-pressure warning light as symptoms that can precede engine damage and stalling. My daughter's vehicle experienced these same symptoms. Hyundai has informed us that this particular VIN is not included in Recall 209 and Hyundai Motor America has denied our request for assistance. I am therefore asking NHTSA to review this complaint as a potential safety defect and determine whether there may be additional 2017 Tucson vehicles outside the current Recall 209 population experiencing the same or substantially similar engine failure. I am not claiming that the vehicle is definitively covered by Recall 209. Rather, I am asking NHTSA to investigate whether the exclusion of this vehicle is appropriate given the similarity between the actual failure symptoms and the defect identified in Recall 209. I can provide the dealership's diagnostic documentation, Hyundai Motor America's denial, photographs, maintenance records, and other supporting information upon request. Vehicle: 2017 Hyundai Tucson, VIN: [XXX], Mileage: Approximately 77,940 miles Failure: Engine knocking, oil-pressure warning light, Check Engine Light, engine failure/stalling Related Recall: Hyundai Recall 209 / NHTSA 21V-727. I INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5
- Power train › Axle assembly · Steering
The contact owns a 2017 Hyundai Tucson. The vehicle was taken to the dealer for an engine replacement due to a separate issue; however, during the service, the dealer discovered that the front axle was leaking and noted that the steering was becoming stiff. The contact had not experienced any…
The contact owns a 2017 Hyundai Tucson. The vehicle was taken to the dealer for an engine replacement due to a separate issue; however, during the service, the dealer discovered that the front axle was leaking and noted that the steering was becoming stiff. The contact had not experienced any issues prior to the vehicle being taken to the dealer. The contact stated that the dealer had damaged the vehicle during the engine replacement. The manufacturer was notified of the failure and stated that the dealer would be contacted about a courtesy repair for the axle. The dealer confirmed the failure.
- Engine · Unknown or other
Vehicle is losing a lot of oil. But there is no oil leaking on the ground. Upon looking at the safety recall, it says it might be fire hazardous. I noticed smoke coming from under the hood. Vehicle run rough and also hear sounds.
- Engine
I have a 2017 Hyundai Tucson with a 1.6 turbo engine, and I have been experiencing massive oil consumption. Oil is coming out of the tail pipe with occasional big puff of smoke out of the tailpipe. Skipping and hesitation during acceleration, rough cold start, I have previously had the check engine…
I have a 2017 Hyundai Tucson with a 1.6 turbo engine, and I have been experiencing massive oil consumption. Oil is coming out of the tail pipe with occasional big puff of smoke out of the tailpipe. Skipping and hesitation during acceleration, rough cold start, I have previously had the check engine light on with a multiple misfire code. I changed the plugs and the coils, and it did not resolve the problems. I then took it to the mechanic, and he told me that the car has to go to Hyundai because these are known problems with my particular motor. I took it to Balise Hyundai in Hyannis Mass. and was told that they know about these motor issues but could not help me because the engine light was not on.' If the light comes on, then bring it back and we will check it out'.I was then told that any work performed would be my responsibility to pay for it out of my pocket. If it a known problem by Hyundai, then I think that a recall or something should be posted so customers are not stuck with a very big service bill. Any help to get my vehicle running the way it was designed to would be greatly appreciated. Apparently, there are no recalls or campaigns about these issues on my vehicle even though they are well known to Hyundai
- Engine
Franchise dealer Preson Hyundai is actively obstructing a court-ordered settlement tracking test for an engine burning 2.0 qts internally, forcing a young driver with child to operate an oil starving vehicle at risk of highway engine seizure and fire.
- Unknown or other
My transmission warning light is currently on. I’ve had problems with the transmission and the dual clutch. My car falls on the cusp of 2016-2017 dual clutch problems. The 2016 was recalled although 2017 has not. Hyundai has received numerous complaints just like this and nothing has been resolved.
- Engine
I keep having to add oil but there is no puddle from a leak on the ground. There is also no smoke coming out of the exhaust. It is using an excessive amount of oil.
- Engine
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and vibrating abnormally, and the engine was making abnormal sounds. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and…
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and vibrating abnormally, and the engine was making abnormal sounds. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, and an oil change was performed as associated with NHTSA Campaign Number: 21V727000 (Engine); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.
- Power train
What component or system failed or malfunctioned, and is it available for inspection upon request? **Transmission How was your safety or the safety of others put at risk? **Car stalled, no warming. Has the problem been reproduced or confirmed by a dealer or independent service center? **Yes, J&M…
What component or system failed or malfunctioned, and is it available for inspection upon request? **Transmission How was your safety or the safety of others put at risk? **Car stalled, no warming. Has the problem been reproduced or confirmed by a dealer or independent service center? **Yes, J&M Transmission in Tracy, Ca Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? **Yes, car was taken in for repair where input shaft speed sensors were replaced. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? **No warning lights appeared at time of malfunction/ stall. J&M later reported check engine light was on when running tests.
- Engine
Car was driving weird Consuming lots of oil Check engine light flashing Took to mechanic where they replaced the spark plugs and ignition coils, cleared light. Issue was resolved for about a month. Rough idling began car begin to shake while driving. Took back to shop was told rod bearring…
Car was driving weird Consuming lots of oil Check engine light flashing Took to mechanic where they replaced the spark plugs and ignition coils, cleared light. Issue was resolved for about a month. Rough idling began car begin to shake while driving. Took back to shop was told rod bearring problem. Upon research found out this is a COMMKON problem among Hyundai vehicles however my vehicle was not apart of the ‘affected batch’. Took to Hyundai and got a diagnostic where it was confirmed that a new engine was needed, for $9000.
- Engine · Fuel/propulsion system · Power train
The Core Symptoms: "The high-pressure fuel pump is leaking internally. Raw gasoline is flooding into the engine oil crankcase, causing severe fuel dilution. The engine air filter is physically soaked in raw fuel and smells strongly of gasoline." My engine is always extremely hot after I have only…
The Core Symptoms: "The high-pressure fuel pump is leaking internally. Raw gasoline is flooding into the engine oil crankcase, causing severe fuel dilution. The engine air filter is physically soaked in raw fuel and smells strongly of gasoline." My engine is always extremely hot after I have only went 15 mins away from home. Sometimes takes over two hours to cool down. The Safety Risk: "When attempting to accelerate, the vehicle experiences severe fuel starvation, causing the engine to bog down and act like it is going to stall in the middle of traffic, creating a severe crash hazard. Additionally, there is a loud 'popping' sound/mini-backfire upon turning the vehicle off due to unburnt fuel vapors, presenting a high risk of an underhood engine fire. I have only 83,000 miles on my car.
- Steering · Unknown or other
Subject: Formal Safety Complaint Regarding Steering Failure – 2017 Hyundai Tucson To Whom It May Concern, I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate a potentially serious safety defect involving the Motor-Driven Power…
Subject: Formal Safety Complaint Regarding Steering Failure – 2017 Hyundai Tucson To Whom It May Concern, I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate a potentially serious safety defect involving the Motor-Driven Power Steering (MDPS) system in my 2017 Hyundai Tucson. I am the second owner of this vehicle. The vehicle currently has approximately 61,000 miles and remains within Hyundai's 10-Year/100,000-Mile Powertrain Warranty period applicable to subsequent owners. Approximately two years ago, the vehicle's engine was replaced under a Hyundai safety recall. Recently, I began experiencing intermittent steering problems in which the steering wheel becomes extremely difficult to turn and appears to momentarily jam or lock while driving. This condition significantly affects vehicle control and creates a serious safety hazard, particularly during turns, lane changes, or emergency maneuvers. I brought the vehicle to Advantage Hyundai in [XXX] for diagnosis. The dealership determined that the vehicle had a Motor Position Sensor Error (Diagnostic Trouble Code C2401) within the Motor-Driven Power Steering (MDPS) system. The dealership informed me that the repair is not covered under the vehicle's warranty and declined to repair it. The dealer also submitted a request to Hyundai for goodwill assistance (Prior Authorization No. XXX), but Hyundai denied that request. I subsequently contacted Hyundai National Consumer Affairs (Case No. XXX) seeking assistance. Unfortunately, Hyundai also denied my request despite the relatively low mileage and the serious safety implications of the steering malfunction. My concern extends beyond the cost of repair. A malfunction in the electronic power steering system that causes steering to bind, jam, or become difficult to control presents a significant risk of a crash, injury, or loss of life. Steering is one of the most critical safety INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
- Engine
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, an abnormal knocking sound was heard coming from under the hood, and the RPMs independently increased. The "Check Engine Oil" warning light illuminated. The contact managed to pull over to the…
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, an abnormal knocking sound was heard coming from under the hood, and the RPMs independently increased. The "Check Engine Oil" warning light illuminated. The contact managed to pull over to the shoulder of the road, and the vehicle was towed to a local Midas shop, where it was diagnosed with total engine failure.The vehicle was towed to a local dealer, who discovered metal shavings in the engine oil pan during diagnosis. The vehicle was not repaired due to the high cost. Upon further investigation, the contact associated the failure with an unknown NHTSA Campaign number. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
- Engine · Fuel/propulsion system
#1. This vehicle uses a lot of oil !!! It burns through it like crazy I have to check the oil every other day. #2. When I come to a stop while driving and give it gas to take off IT WONT GO !!!!! It hesitates and when it does go it LUNGES FORWARD!! This is a huge manufacturer problem not a buyer…
#1. This vehicle uses a lot of oil !!! It burns through it like crazy I have to check the oil every other day. #2. When I come to a stop while driving and give it gas to take off IT WONT GO !!!!! It hesitates and when it does go it LUNGES FORWARD!! This is a huge manufacturer problem not a buyer problem. The engine is junk.! 3. I’ve called numerous places to get help. This car needs to be recalled. This is a huge safety violation. It doesn’t wanna go when you give it gas and when it does, it lunges forward that can cause a huge accident on the highways. This car was made in China. It is junk. I’ve called to get help with this issue and no one wants to help. Nobody returns my calls and I’ll Hyundai wants to do is it even more money out of me when this isn’t my fault the car is junk. For safety concerns I would like someone to call me at [XXX]. This car needs to be recalled and my daughter has one. It’s doing the same thing except hers is a lot worse. Hers is further advance where it’s actually stalling in the middle of the road while driving huge safety violation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
I am filing a safety complaint regarding my Hyundai vehicle after experiencing a sudden engine failure that appears consistent with known rod bearing and engine defects affecting certain Hyundai engines. While driving, my vehicle began making a knocking noise and shortly thereafter suffered…
I am filing a safety complaint regarding my Hyundai vehicle after experiencing a sudden engine failure that appears consistent with known rod bearing and engine defects affecting certain Hyundai engines. While driving, my vehicle began making a knocking noise and shortly thereafter suffered catastrophic engine failure. The engine lost power and became inoperable, requiring the vehicle to be towed. This failure occurred without any prior indication that the engine was about to fail. My concern is that this type of engine failure creates a significant safety hazard because it can occur unexpectedly while driving, potentially causing a loss of power in traffic and increasing the risk of a crash. The dealership inspected the vehicle and engine but did not report excessive sludge buildup. I have provided available maintenance records showing that oil changes were performed during my ownership. Despite this, there appears to be disagreement regarding the cause of the failure. I am aware of reports involving rod bearing and engine failures in similar Hyundai vehicles and believe NHTSA should investigate whether this failure is related to a broader manufacturing or design defect. The cost of replacing the engine is substantial, and consumers may be placed at risk if these failures occur while vehicles are being operated on public roads. I am requesting that NHTSA review this issue and determine whether additional investigation, recalls, or other corrective actions are warranted. Vehicle Information: Year: 2017 Make: Hyundai Model: Tucson Mileage at Failure: Approximately 72,000 miles Date of Failure: [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine · Steering · Vehicle speed control
While traveling on the highway the car began to lose speed rapidly until coming to a complete stop, no warning lights were present prior.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles…
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Engine Fires
On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles. During the PE…
On March 29, 2019, the Office of Defects Investigation (ODI) opened two Preliminary Evaluations (PE19-003 on Hyundai and PE19-004 on Kia) to broadly investigate incidents of non-crash fires (regardless of origin or operational status of the vehicle) on various model year Hyundai and Kia vehicles. During the PE investigations, Hyundai and Kia issued several recalls to address vehicle fires, including those due to engine failures involving various engine types. The remedies for the engine failure recalls typically involve engine inspection (to detect existing damage), and if necessary, engine replacement. Additionally, both manufacturers have been installing an engine control software modification known as Knock Sensor Detection Software (KSDS) which is intended to detect impending engine failure, alert the driver, and limit engine power (to lessen likelihood of engine failure).KSDS is being installed under recalls and non-safety field actions, and both companies have extended limited engine warranties (see recall files). On December 22, 2021, ODI upgraded PE19-003 and PE19-004 to this Engineering Analysis (EA21-003, covering both Hyundai and Kia) to evaluate the scope of the prior recalls related to engine failures/fires and the efficacy of the recall remedies for the recalls, as well as the long-term viability of related programs and non-safety field actions being conducted by Hyundai and Kia. The former issue involved approximately 550,000 MY 2013 Hyundai Elantra, MY 2011 Kia Sorento, and MY 2012-2015 Kia Rio. The latter issue involved approximately 2.5 million recalled vehicles, which have been identified as displaying potential remedy concerns: Hyundai recalls 15V-568, 17V-226, 20V-746, and 21V-727; and Kia recalls 17V-224, 19V-120, 20V-750, and 21V-844. Regarding the recall scope issue, among all of the scope vehicles identified at EA opening, ODI found only the MY 2011 Kia Sorento vehicles equipped with both the Theta II 2.4L 4-cylinder Multi-Point Injection (MPI) and the Lambda II 3.5L 6-cylinder MPI engines experienced relatively high rates of reported fires. In December 2023, Kia issued recall 23V-877 that will cover about 80,000 MY 2011 Kia Sorento vehicles equipped with the Theta II 2.4L MPI engines. The remedy will involve an inspection, and if necessary, a replacement of the engine, as well as the installation of KSDS. It should be noted that in 2021 these vehicles were included in a KSDS product improvement campaign with warranty extension. For the MY 2011 Sorento vehicles equipped with the Lambda II 3.5L engines, ODI believes that future engine failures/fires involving these vehicles will likely be due to a lax in adhering to the proper or scheduled engine maintenance (regular engine oil changes), rather than a design or manufacturing engine issue. Regarding the issue of the efficacy of the recall remedies, ODI found the majority of the recalled Hyundai and Kia vehicles, by model, experienced lower reported fire rates after the remedies were applied. Furthermore, ODI found that for most vehicles that did not receive the recall remedies, by model, experienced relatively high fire rates. To address this problem, Hyundai informed ODI in December 2023, that it will renotify all of its owners covered by the Hyundai recalls of engine failures/fires every 8 months for the next 3 years. In December 2023, Kia stated that it will renotify the majority of its owners every 8 months for the next 3 years.Several previously recalled Kia models are excluded from the renotification due to their lower reported rates of engine fires. Overall, the renotification actions will help to increase the recall completion rates, thus reduce the frequency of engine fires in the future. In view of the recall action being taken by Kia and renotification actions being taken by both Kia and Hyundai, ODI is closing this Engineering Analysis. Also, both companies have been released from the 2020-iniated Consent Orders (Kia since November 2022 and Hyundai since November 2023). The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010946Certain 2018 2019 model year Accent and certain 2016 2017 model year Tucson vehicles may display various Diagnostic Trouble Codes (DTC) related to the Airbag Control Unit (ACU), which may cause the airbag warning light to illuminate. At Hyundai, we are committed to providing vehicles of outstanding quality and value. In an effort to meet this commitment, Hyundai is extending the warranty coverage for the ACU under this condition to 15 years with unlimited mileage from the date of original retail delivery or date of first use and is valid for original and subsequent owners.
- 11009023Certain 2018-2020MY Accent (HC) and 2016-2018MY Tucson (TL) vehicles may experience inoperable Airbag Control Unit (ACU) and have Diagnostic Trouble Code (DTC) stored in the ECM. Hyundai is extending warranty coverage for the airbag control unit (ACU) under this condition to 15 years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners.
- 11009022Certain 2018-2019MY Accent (HC) and 2016-2017MY Tucson (TL) vehicles may experience inoperable Airbag Control Unit (ACU) and have Diagnostic Trouble Code (DTC) stored in the ECM. Hyundai is extending warranty coverage for the airbag control unit (ACU) under this condition to 15 years/unlimited mileage from the date of original retail delivery or date of first use (whichever occurs first) and is valid for original and subsequent owners.
- 11008009This bulletin provides instructions to update the 4th generation AVN head unit software to ensure the SIM Over The Air function for the Bluelink service is operating properly.
- 11006829Hyundai is conducting a campaign to enhance the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Engine Protection Mode allowing the customer to drive to the nearest Hyundai dealer for diagnosis and repair. In addition, DTC P132600 will be recorded in the ECM. The vehicle can continue to be operated for a limited time in Engine Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to approximately 1800-2000 RPM.
- 11002760This bulletin provides instructions to update the 4th generation AVN head unit software to ensure the SIM Over The Air function for the Bluelink service is operating properly.
- 11000788A class settlement against Hyundai Motor America (HMA) that had alleged that certain 2011 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the Class Vehicles) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional turn-key-to-start ignition systems.
- 11000314A class settlement against Hyundai Motor America (HMA) that had alleged that certain 2011 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the Class Vehicles) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional turn-key-to-start ignition systems.
- 10253275This TSB provides a procedure to diagnose and replace, if necessary, an automatic transmission with Incorrect Ratio DTC (transmission clutch slip in gear above limit) listed on Page 2.
- 10252363Certain 2016-2021MY Tucson (TL) 2.0L vehicles may experience continued DTC P1326 after the ECU update has been performed per TSB 22-01-028H-1 (or later) ENGINE MONITORING LOGIC (SERVICE CAMPAIGN 966).
- 10251285This bulletin contains information about the proper removal of the windshield wiper blade protective cover on all models. If the protective cover is not removed correctly, there is a possibility of the rubber insert and rail spring becoming partially separated on the inner side of the wiper blade, which could lead to poor wiping performance and/or possible scratching of the windshield glass. Follow the procedure in this bulletin to properly remove the windshield wiper blade protective cover on all new wiper blades.
- 10251282Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. Campaign 9A8 has also been released to provide a revised software update to certain 2018 model year Elantra vehicles. For certain vehicles that cannot be upgraded with the software under Campaign 993, Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealerships.
- 10251276This bulletin provides the service procedure to: 1) Upgrade the IBU/BCM (Integrated Body Control Unit/Body Control Module) to revise the OEM Hyundai burglar alarm system operation and ignition start logic and 2) Install two anti-theft decals for the front windows. Additional decals may also be installed in the rear windows at customers discretion.
- 10251275Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealers.
- 10249707Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10247611Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10247189This bulletin provides important checkpoint guidelines when performing engine oil and filter change services.
- 10245579Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10245578Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10244992Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10241874Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10241849Some models from service campaign 993 (IBU/BCM Software Update and Decals Application) equipped with the Hyundai OEM remote start system may exhibit the horn honking when remote starting the vehicle after receiving the software update. This bulletin provides the procedure to update the remote start module to eliminate the horn honking during remote start operation.
- 10240082A class action lawsuit against Hyundai Motor America (HMA) alleges that certain Hyundai vehicles (Class Vehicles) were manufactured, marketed, sold, and/or leased with an engine defect that can result in sudden engine seizure, stalling, engine failure, and in some circumstances, engine fire, and that some owners and lessees of Class Vehicles have been improperly denied repairs under warranty. Neither HMA nor Hyundai Motor Company have been found liable for any of the claims alleged in the lawsuit. The parties have instead reached a voluntary settlement (the Settlement) to avoid lengthy litigation and to provide owners of Class Vehicles certain benefits.
- 10240081Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32).
- 10240080Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10238353Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10237189Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10235566Hyundai applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can become clouded under the PPF. These spots are the result of moisture trapped between the PPF and the paint.
- 10235556Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10235555Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
- 10235341Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10230904This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.
- 10227320Certain vehicles may experience the Check Engine warning lamp illuminated with DTC P1326 and/or engine may exhibit abnormal noise, or no crank/no start condition related to connecting rod bearing wear or damage. This Dealer Best Practice outlines the service process to inspect the vehicle and replace the engine or update the engine ECU software based on the inspection results, as well as related warranty coverage for the conditions outlined above.
- 10227317Certain vehicles listed below may experience the Check Engine warning lamp illuminated with DTC P1326 and/or an engine concern/noise related to connecting rod bearing wear or damage. Follow the procedure to inspect the vehicle and replace the engine and/or update the engine ECU software (if new ROM is available) based on the inspection results.
- 10217258Effective June 2, 2008, Federal Motor Vehicle Safety Standard 110 (FMVSS 110) established a threshold for correcting load carrying capacity information indicated on tire placards when vehicle weight has been increased before retail sale. This limit is the lesser of 1.5% of GVWR or 100 pounds. If the total added weight exceeds the lesser of the limit, a label must be added to the driver-side B-pillar within 25mm (1 inch) of the original tire placard.
- 10217251Follow the guidelines outlined in this bulletin to inspect and clean or replace certain components of the engine intake system accordingly during engine short block or sub-assembly replacement.
- 10213721Certain vehicles (listed below) equipped with 7-speed Double Clutch Transmissions (DCT) may exhibit abnormal vibration at low speeds. This bulletin outlines the procedures for diagnosing clutch judder, updating the Transmission Control Unit (TCU) with revised logic, and/or replacing the Double Clutch.
- 10211675The Powertrain warranty coverage for certain engine repairs and/or replacement where the engine damage or malfunction is related to connecting rod bearing wear, has been extended to 15 years or 150,000 miles from the date of original retail delivery or date of first use, whichever occurs first, and is valid for original and subsequent owners.
- 10211674The warranty coverage for engine long block repair or replacement regarding engine damage or malfunction from connecting rod bearing wear has been extended to 10 years or 120,000 miles from the date of original retail delivery or date of first use, whichever occurs first. Warranty coverage is valid for original and subsequent owners.
- 10211673The warranty coverage for engine long block repair or replacement regarding engine damage or malfunction from connecting rod bearing wear has been extended to a Limited Lifetime Warranty and is valid for original and subsequent owners.
Every Hyundai Tucson model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.