2019 Hyundai Tucson
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Hyundai › Tucson › 2019
These records cover every 2019 Hyundai Tucson. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2019 Hyundai Tucson. Newest first.
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine…
Risk and remedy
Risk
An engine compartment fire can increase the risk of injury or crash.
Remedy
Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.
Owner complaints
385 complaints15 involved a crash11 involved a fire10 injuries
What owners report most
Latest complaints
- Engine
NHTSA Safety Complaint – 2019 Hyundai Tucson Engine Failure I am reporting a serious engine safety concern involving my 2019 Hyundai Tucson AWD 2.0L (VIN: [XXX]). On XXX, the red engine oil-pressure warning light suddenly illuminated while I was preparing to drive home. Concerned about possible…
NHTSA Safety Complaint – 2019 Hyundai Tucson Engine Failure I am reporting a serious engine safety concern involving my 2019 Hyundai Tucson AWD 2.0L (VIN: [XXX]). On XXX, the red engine oil-pressure warning light suddenly illuminated while I was preparing to drive home. Concerned about possible engine failure, I stopped using the vehicle and had it towed to Pohanka Hyundai in [XXX]. On XXX, the dealership provided a diagnostic video indicating that the engine was defective and needed replacement. A written estimate dated XXX quoted $7,823.58 for an engine replacement. Despite this diagnosis, the dealership later declared the vehicle drivable and returned it after adding oil, without providing a satisfactory explanation for reversing its original findings. The engine problems continued, and the vehicle had to be returned to the dealership. This presents a serious potential safety hazard. An unresolved engine or oil-pressure problem could cause sudden engine failure, loss of propulsion, or a breakdown while driving on a highway or in heavy traffic, increasing the risk of a collision and injuries to occupants and other motorists. I am particularly concerned that a vehicle initially diagnosed as needing engine replacement was subsequently declared safe to drive without documented evidence that the underlying problem had been corrected. I request that NHTSA investigate whether this engine failure represents a broader safety defect affecting 2019 Hyundai Tucson vehicles and whether additional safety measures, including a recall investigation, are warranted. Vehicle: 2019 Hyundai Tucson AWD 2.0L VIN: [XXX] Mileage at diagnosis: Approximately 87,656 miles Incident Date: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
While driving on the highway 65 mph in our 2019 Hyundai Tucson AWD, the vehicle suddenly experienced a severe power loss, loud engine knocking, engine light flashing, and the car in limp mode. This caused a terrifying hazard. We exited to safety, the car was towed and is at a Hyundai dealership.…
While driving on the highway 65 mph in our 2019 Hyundai Tucson AWD, the vehicle suddenly experienced a severe power loss, loud engine knocking, engine light flashing, and the car in limp mode. This caused a terrifying hazard. We exited to safety, the car was towed and is at a Hyundai dealership. It pulled a diagnostic engine trouble code P1326 (Knock Sensor Detection System). The dealership confirmed the code, but is refusing to replace the engine under the Hyundai Engine II Class Action Settlement without an out-of-pocket 'combustion cleaning' fee, which, as seniors, we cannot afford on a fixed income. The dealership service manager told us that he requested Goodwill from Hyundai Corporate for the combustion engine cleaning. And because of a past denial, corporate denied it a 2nd time. So, we contacted our Hyundai Corporate case manager, who said our request for “the engine replacement” was still pending and in review by their team. She saw no denials, except for a loaner, which would be approved, upon repair approval. We added the dealership service manager on this call to discuss confusion about goodwill be denied by Corporate for the “combustion cleaning”. He said this case manager would not see the combustion cleaning requirement, because it was instructed by another department. His then pivoted the topic & said we received an estimate for combustion cleaning. My response “we never received an estimate & have no estimate in my email”. His response “I hate to use this word, but you’re a liar”. My husband then took the call saying “we did not receive an estimate in writing, although we had asked the tech for an estimate but nothing was final.” The service manager cut him off and said “we are done come pick up your car” & hung up. This dealership phone interaction needed to be included in this incident because now we are being put in grave danger as he is expecting us to pick up our un-drivable, unsafe & hazardous car with no concern for safety.
- Engine · Fuel/propulsion system · Vehicle speed control
While driving at highway speeds, my 2019 Hyundai Tucson SE suddenly loses acceleration and drops into a 30 mph 'limp mode' while the engine overheats. This creates an immediate highway safety hazard with an imminent risk of a rear-end collision. The vehicle also suffers from excessive oil…
While driving at highway speeds, my 2019 Hyundai Tucson SE suddenly loses acceleration and drops into a 30 mph 'limp mode' while the engine overheats. This creates an immediate highway safety hazard with an imminent risk of a rear-end collision. The vehicle also suffers from excessive oil consumption, requiring manual top-offs twice a week. The servicing dealership diagnosed a fuel system failure, quoting $5,847 to replace the fuel pump, fuel injectors, and oil gasket. Hyundai Corporate (Case #43358088) officially denied warranty coverage on October 12, 2026, falsely claiming wear and tear despite active TXXM 150,000-mile extended warranty framework protections. Furthermore, there is a data discrepancy: the dealership pulled diagnostic trouble code P0172, but corporate claims the vehicle threw code P0173 and is withholding the physical diagnostic printout behind a fee paywall.
- Engine · Fuel/propulsion system · Power train
The new 2019 Hyundai Tucson equipped with the Nu2.0L GDI engine, I purchased in 1/2020 as the original owner to this day has been diagnosed with a burnt exhaust valve due to heavy oil consumption that has been an uncorrected documented manufacturer’s defect within Hyundai motor corporation. The…
The new 2019 Hyundai Tucson equipped with the Nu2.0L GDI engine, I purchased in 1/2020 as the original owner to this day has been diagnosed with a burnt exhaust valve due to heavy oil consumption that has been an uncorrected documented manufacturer’s defect within Hyundai motor corporation. The excessive engine oil consumption has poisoned and destroyed the first catalytic converter, has fouled the combustion chamber which has consequently choked and burnt the exhaust valve with the excess oil ash and carbon buildup. The car was approved for a second catalytic converter install last week which my car currently sits at 125,000 miles and the dealership through the authority of approval with Hyundai motor America has replaced under warranty however subsequently running the excess consumption test, the car now has a burnt exhaust valve which Hyundai motor America is extending a “good faith” proposal which they are willing to replace 60% of the burnt valve and I’m responsible for the 40% even though I have complied fully with the dealership’s recommended preventive maintenance schedule which has been solely performed at the same dealership since the day I bought the car and drove off the lot up until the 100K mile warranty. And now discovering my particular motor has been extended to the 15/150,000 warranty due to the lawsuit settlement. I have continued with my diligence with keeping up with the oil, instead of ignoring the issue that the car burns excessive oil to potentially has the engine fail while driving to be fully covered on the rod bearing failure settlement. Help in my concerns would be greatly appreciated through NHTSA.
- Engine · Fuel/propulsion system
I have had 2 catalytic converters the original and a 2nd one. Now I need a 3rd due to excessive oil consumption. Corporate did a good will for a combustion cleaning and that did nothing. The dealership checked my oil and said there was excessive oil consumption and submitted for an engine replacement and it was rejected. Absolutely ridiculous.
- Electrical system › Alternator/generator/regulator
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving 50 MPH, there was a burning odor coming from the vents, with the battery warning light illuminated. The vehicle was taken to the service center, where it was diagnosed with alternator failure. The contact was informed…
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving 50 MPH, there was a burning odor coming from the vents, with the battery warning light illuminated. The vehicle was taken to the service center, where it was diagnosed with alternator failure. The contact was informed that the alternator needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that the alternator had been replaced three times with aftermarket parts and a fourth time with an OEM part. After inspecting the alternators, the contact noticed that the copper wires inside each alternator were black due to the failure. The contact was concerned that a previous recall associated with the failure did not properly fix the vehicle. The manufacturer was made aware of the failure by telephone, and a case was opened. The contact also requested a buyback of the vehicle. The failure mileage was approximately 61,000.
- Forward collision avoidance
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving 40 MPH, the vehicle lost motive power. A Forward Collision Avoidance message was displayed. The vehicle was able to restart. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated. The failure mileage was approximately 135,700.
- Engine · Power train
I had bought my car in May of 2025 and within 12 hours of owning it. The check engine light came on. They replaced the sensor well. A couple days later, the check engine light came on again, and they had to rebuild my whole engine had the car for a month at this time. When they rebuilt the engine…
I had bought my car in May of 2025 and within 12 hours of owning it. The check engine light came on. They replaced the sensor well. A couple days later, the check engine light came on again, and they had to rebuild my whole engine had the car for a month at this time. When they rebuilt the engine, they had the car for over a month. And ever since I got it back, it's always something the same thing has to get repaired. Well, I took it to the shop. Yesterday because it was misfiring, and I needed to have some spark plugs replaced, and they said that the Ignition coil needed to be replaced, but there was a recall on that not too long ago. And they fixed that on the recall. There's no reason that should have already went a few months later. Well, the problem is when I bought my car, I bought it from tar. Hyundai, it's now rusty, while it's Hyundai. They charged me $200 just to get my car out of their lot. Because I refused service because they were trying to charge me. $2500 to fix my car. Now mind you, I've already put over $4000 extra into this car. After purchasing it for over 21000 now they're not wanting to honor any work that Tara. Hyundai done because they don't be responsible. They don't want to honor the tar. Hyundai warranty or anything I've had it with this Hyundai company. I've been driving this lemon. It is yet again in the shop. Being fixed, although the engine was rebuilt a year ago, there is no reason. This car should keep having engine failure. They don't want to honor it. They don't want to give me a new car, they don't want to, they're acting like they don't care like, 00 well, it's your fault, but I did not buy the car, as is it came with a warranty. When they reserved my engine and had to rebuild it. They extended my warranty 2 hundred and fifty thousand miles
- Engine · Fuel/propulsion system · Unknown or other
My 2019 Hyundai Tucson repeatedly shuts off while driving , without any warning. It rolls backwards while in park. The car could easily hit me taking things out of the trunk or hit my neighbors walking past my drive. The car has no power. It can’t get up to speed. It shakes and I have to get…
My 2019 Hyundai Tucson repeatedly shuts off while driving , without any warning. It rolls backwards while in park. The car could easily hit me taking things out of the trunk or hit my neighbors walking past my drive. The car has no power. It can’t get up to speed. It shakes and I have to get someone to add oil to it frequently. The first time this happened was in April of 2023. The engine seized up and it was towed to Driver’s Village in Cicero, NY. They replaced the engine block. But not the converter. Now, it is happening again. I have had 2 diagnostic tests done. One by my mechanic and the other by Advanced Auto Parts. Both tests say that the problem is the catalytic converter, but Hyundai refuses to fix the problem and will not honor my extended warranty. I have written and called them numerous times for almost 2 years now, about this and they say they will call me back, but they do not. None of the dealerships will even look at my car. I need someone to look at my vehicle. This vehicle is not safe. Other Tucson owners have the same problems with their cars, that I am complaining about. There is a federal emissions warranty that Hyundai claim they have never heard of, that would fix my car and make it safe to drive. I just want Hyundai to stand behind their warranty and fix my car before it kills someone.
- Engine
The contact owns a 2019 Hyundai Tucson. The contact stated that while the vehicle was parked in the driveway and turned off, the vehicle rolled backwards and occasionally ended up in the street in front of the residence. The contact stated that while driving 55 MPH, the vehicle stalled in the…
The contact owns a 2019 Hyundai Tucson. The contact stated that while the vehicle was parked in the driveway and turned off, the vehicle rolled backwards and occasionally ended up in the street in front of the residence. The contact stated that while driving 55 MPH, the vehicle stalled in the middle of traffic and other vehicles to go around the vehicle. The vehicle was restarted and was pulled over to the side of the road and the vehicle stalled. The vehicle was towed to a dealer where it was diagnosed and determined that the engine block needed to be replaced. The contact stated that there was ice built up underneath the tires, and an unknown ring was replaced. The vehicle was repaired, but the vehicle reversed inadvertently while parked and stalled while driving at various speeds, and the vehicle failed to accelerate as intended, and the vehicle was shaking abnormally on several occasions. The vehicle was taken to the same dealer but was not diagnosed; however, the contact was notified that the failure might be associated with the catalytic converter. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.
- Engine
While traveling northbound on [XXX] in Florida traffic came to a stop, and when I stopped, my engine seized, I attempted to restart, but was unable to get a restart. My attempts to restart caused the starter to start burning smoke was coming from under the hood this put me at serious risk being on…
While traveling northbound on [XXX] in Florida traffic came to a stop, and when I stopped, my engine seized, I attempted to restart, but was unable to get a restart. My attempts to restart caused the starter to start burning smoke was coming from under the hood this put me at serious risk being on an interstate highway in the left lane at [XXX]. It was very difficult for me to push the car to the side of the road in this dangerous situation, recalling how Harry Chapin died in New York, because his car failed, and was struck by another vehicle. I was able to get the car onto the shoulder away from the moving traffic. The engine that seized is a 2.0 GDI engine and that engine has been identified to have multiple failures and being replaced after failing . Hyundai sent a letter. I believe this engine should be recalled and replaced before others are put in the same dangerous situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
OnXXX my car experienced sudden knocking in the engine. I pulled over to the service station on the [XXX] and had my car towed to Empire Hyundai in [XXX]. I had just changed oil on XXXand upon inspection oil level was fine. Problem is the theta 2 engine and though the car is under extended…
OnXXX my car experienced sudden knocking in the engine. I pulled over to the service station on the [XXX] and had my car towed to Empire Hyundai in [XXX]. I had just changed oil on XXXand upon inspection oil level was fine. Problem is the theta 2 engine and though the car is under extended warranty Hyundai is requesting maintenance records before repairing this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Service brakes
ABS light on dash is illuminated due to no known cause. Mechanic explained that the ABS system will not work when the light is illuminated which, I believe, contributed to a "fender bender" my vehicle was involved in due to the ABS system failure.
- Forward collision avoidance › Automatic emergency braking · Service brakes
When the vehicle in front of me stopped quickly, I braked quickly but did not hit the car. At that time, all the lights on my dashboard went off and were still on when I took the car to dealer for a diagnosis.
- Service brakes, hydraulic
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the vehicle responded as intended; however, several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined…
The contact owns a 2019 Hyundai Tucson. The contact stated that while driving approximately 30 MPH and depressing the brake pedal, the vehicle responded as intended; however, several unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the ABS had failed and needed to be replaced. The vehicle was repaired at the owner's expense. The contact became aware that notification for NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic); was previously received; however, the VIN was no longer included in the recall. The contact was unsure if the recall repair was performed. The contact requested a reimbursement from the dealer, but the request was denied. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.
- Engine
I have noticed that the engine oil level in my vehicle drops significantly between regular oil changes. Despite adhering to the manufacturer's recommended maintenance schedule, I frequently have to add a quart of oil after driving only about [800~1,000 마일] miles.I understand that this is a widely…
I have noticed that the engine oil level in my vehicle drops significantly between regular oil changes. Despite adhering to the manufacturer's recommended maintenance schedule, I frequently have to add a quart of oil after driving only about [800~1,000 마일] miles.I understand that this is a widely reported issue with Hyundai Owners Forum affecting 2019 models. Many experts and fellow owners have identified that this rapid oil loss is often caused by manufacturing defects, such as faulty piston rings, which can eventually lead to catastrophic engine failure.As a Hyundai owner, I am highly concerned about the safety, reliability, and decreased resale value of my vehicle. Running low on oil without warning creates a high risk of sudden engine breakdown while driving on the highway.I kindly request that Hyundai Corporate or my local authorized dealer investigate and resolve this matter. Specifically, I am asking for:An official engine inspection and a proper Oil Consumption Test.Necessary repairs or a full engine replacement under the applicable powertrain warranty at no cost to me.
- Electrical system · Engine
The 2019 Tucson has 60,413 miles. My daughter drives it very low mileage - a couple of miles a day back and forth to school. Friday she was driving and the car lost engine power and it stopped driving. No warning lights. There was a cloud of smoke and it smelled like burning plastic. She was on…
The 2019 Tucson has 60,413 miles. My daughter drives it very low mileage - a couple of miles a day back and forth to school. Friday she was driving and the car lost engine power and it stopped driving. No warning lights. There was a cloud of smoke and it smelled like burning plastic. She was on a busy road but pulled over and quickly exited the vehicle. I had it towed and the mechanic says the engine oil was empty and the engine has seized. We do regularly scheduled oil changes. No lights or warnings and the car just stopped in traffic.
- Engine · Power train
While driving, the check engine light began flashing and the vehicle shook severely due to engine misfiring. The vehicle has had a recurring cylinder 3 misfire throughout ownership. Spark plugs and ignition coils were first replaced around 40,000 miles and replaced again in December 2025 for the…
While driving, the check engine light began flashing and the vehicle shook severely due to engine misfiring. The vehicle has had a recurring cylinder 3 misfire throughout ownership. Spark plugs and ignition coils were first replaced around 40,000 miles and replaced again in December 2025 for the same recurring issue. A Hyundai dealership inspected the vehicle and found codes P0300 random misfire and P0303 cylinder 3 misfire. The dealership technician documented that the piston rings did not look good and confirmed the catalytic converter was damaged as a result of the misfires. The vehicle has had an engine rattle at idle, oil consumption, and blow-by since early in ownership. The engine defect is progressive and predates the current mileage. The flashing check engine light and severe shaking while driving at highway speeds created an unsafe condition with other vehicles on the road. The problem has been confirmed by a Hyundai dealership. Hyundai Motor America was contacted and denied goodwill warranty assistance. The vehicle is available for inspection upon request.
- Engine
The vehicle will not get to highway speed causing it to impede traffic and presenting a safety risk for collision.
- Engine
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal sound and the engine seized. The check engine warning light illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The failure…
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal sound and the engine seized. The check engine warning light illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The failure reoccurred. The contact stated while attempting to start the vehicle, the vehicle started and the engine spuddered. The vehicle was towed to an independent mechanic where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to take the vehicle to the dealer for diagnostic testing. The contact was later informed that the repair was not covered under the recall because of open recalls associated with the contact's VIN. The failure mileage was approximately 81,000.
- Electrical system · Service brakes, hydraulic · Visibility
The contact owns a 2019 Hyundai Tucson. The contact stated while the contact's husband was driving, the contact noticed an abnormal loud sound. In addition, the contact noticed smoke coming from the front of the vehicle. No warning lights were illuminated. The contact noticed an unusual odor in the…
The contact owns a 2019 Hyundai Tucson. The contact stated while the contact's husband was driving, the contact noticed an abnormal loud sound. In addition, the contact noticed smoke coming from the front of the vehicle. No warning lights were illuminated. The contact noticed an unusual odor in the interior of the vehicle. The contact's husband drove the vehicle to the shoulder of the road. The contact stated that the engine seized. In addition, the contact stated that the smoke and the unusual odor subsided. The vehicle was towed to the contact's residence. In addition, the contact stated that when the failure occurred, the contact's minor children were occupants of the vehicle. The contact stated that the minor children were frightened. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was informed of an open recall associated with the contact's VIN, NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulic). In addition, the contact was informed that her contact information was not updated in the database. The failure mileage was approximately 49,400.
- Engine
I purchased this vehicle from CarMax about 5 months ago. It had 74,XXX miles. CarMax showed no open recalls and a printed sheet from your site showing the same. Several weeks ago, while driving, the engine seized. I sent it to one of the local Hyundai dealers for repair. Hyundai said because…
I purchased this vehicle from CarMax about 5 months ago. It had 74,XXX miles. CarMax showed no open recalls and a printed sheet from your site showing the same. Several weeks ago, while driving, the engine seized. I sent it to one of the local Hyundai dealers for repair. Hyundai said because recall Campaign #966 had not been performed, they would not replace the engine under the extended warranty. When I purchased the vehicle, I had the foresight to purchase an extended warranty from Assurant. Eventually I found they will cover the repair. I have to pay the $600 deductible, plus a $350 labor charge for diagnostic work. Here is my problem, CarMax told me there was no open recalls (based on your web site), and I counted on CarMax having an accurate knowledge about this when I purchased the vehicle. This is particularly disturbing because in 2022 CarMax settled out of court with 30+ states in part, for failure to disclose open recalls on vehicles they sold. True, I could have checked myself, but how did your entity report no open recalls on this VIN, and CarMax reported no open recalls on this VIN, but Hyundai was aware of the open recalls, and denied an engine warranty repair because the recall campaign had not been completed? There are two other open campaigns, # 933 and #P33 as well. The Hyundai dealer is going to perform these recalls after the repair. To summarize, I purchased this vehicle in good faith that the information provided on the NHTSA sheet, and the CarMax sheet were correct there were no open recalls. My bank financed the auto under the premise it was a safe reliable risk for them. Now, I'm going to be out $950 plus rental car expenses I've already paid. Please contact me if you have more questions.
- Electrical system · Engine · Fuel/propulsion system
On March 21st, while driving my Hyundai vehicle, I noticed the vehicle began making a ticking sound. After stopping the vehicle, it slowly began catching on fire. The fire ultimately spread and resulted in the vehicle becoming a total loss. This created a serious safety concern and placed me at…
On March 21st, while driving my Hyundai vehicle, I noticed the vehicle began making a ticking sound. After stopping the vehicle, it slowly began catching on fire. The fire ultimately spread and resulted in the vehicle becoming a total loss. This created a serious safety concern and placed me at risk. I later learned there was a recall associated with the vehicle. However, I never received any recall notices because Hyundai reportedly had the wrong address on file. Had I been properly notified of the recall and potential safety risks, I would have done everything in my power to ensure the vehicle was inspected, repaired, and safe to drive. Because I was unaware of the recall issue, the vehicle continued to be operated without my knowledge of the potential danger. The incident caused significant financial and transportation hardship, including loss of reliable transportation and additional financial strain. Hyundai later reached a determination regarding the matter, but I remain concerned about the serious safety risk and the fact that I did not receive proper recall notification before the incident occurred. I am submitting this complaint because I believe the recall notification process and handling of this matter should be reviewed further due to the serious safety risk involved.
- Visibility › Windshield
The contact owns a 2019 Hyundai Tucson. The contact stated while parked and occupied in the vehicle, attempting to close the drive side door, and he heard a raddling noise coming from the front of the vehicle and his wife existed the vehicle and noticed the noise was coming from the windshield. The…
The contact owns a 2019 Hyundai Tucson. The contact stated while parked and occupied in the vehicle, attempting to close the drive side door, and he heard a raddling noise coming from the front of the vehicle and his wife existed the vehicle and noticed the noise was coming from the windshield. The contact mention his wife also noticed mold and water near the drive side part of the windshield. The vehicle was taken to the dealer or an independent mechanic for diagnoses. The vehicle was not repaired. The manufacturer was notified of the failure, and they informed him we no recall they could not provide assistance. The failure mileage was 88,686.
- Engine
2019 Hyundai Tucson experienced catastrophic engine failure, including internal damage. Vehicle previously had Hyundai Campaign 966 (engine monitoring logic) completed. Despite this, engine failed without sufficient warning. Concern that prior campaign did not prevent engine failure
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Hyundai and Kia ABS Module Fires
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by…
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.
- Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles…
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006829Hyundai is conducting a campaign to enhance the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Engine Protection Mode allowing the customer to drive to the nearest Hyundai dealer for diagnosis and repair. In addition, DTC P132600 will be recorded in the ECM. The vehicle can continue to be operated for a limited time in Engine Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to approximately 1800-2000 RPM.
- 11000788A class settlement against Hyundai Motor America (HMA) that had alleged that certain 2011 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the Class Vehicles) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional turn-key-to-start ignition systems.
- 11000314A class settlement against Hyundai Motor America (HMA) that had alleged that certain 2011 2022 model year Hyundai vehicles that were not equipped with an engine immobilizer (called the Class Vehicles) contain design flaws, including the failure to manufacture the Class Vehicles with an anti-theft device called an engine immobilizer, that make them susceptible to theft and damage. Class Vehicles manufactured without an engine immobilizer have traditional turn-key-to-start ignition systems.
- 10253275This TSB provides a procedure to diagnose and replace, if necessary, an automatic transmission with Incorrect Ratio DTC (transmission clutch slip in gear above limit) listed on Page 2.
- 10252363Certain 2016-2021MY Tucson (TL) 2.0L vehicles may experience continued DTC P1326 after the ECU update has been performed per TSB 22-01-028H-1 (or later) ENGINE MONITORING LOGIC (SERVICE CAMPAIGN 966).
- 10251285This bulletin contains information about the proper removal of the windshield wiper blade protective cover on all models. If the protective cover is not removed correctly, there is a possibility of the rubber insert and rail spring becoming partially separated on the inner side of the wiper blade, which could lead to poor wiping performance and/or possible scratching of the windshield glass. Follow the procedure in this bulletin to properly remove the windshield wiper blade protective cover on all new wiper blades.
- 10251282Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. Campaign 9A8 has also been released to provide a revised software update to certain 2018 model year Elantra vehicles. For certain vehicles that cannot be upgraded with the software under Campaign 993, Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealerships.
- 10251276This bulletin provides the service procedure to: 1) Upgrade the IBU/BCM (Integrated Body Control Unit/Body Control Module) to revise the OEM Hyundai burglar alarm system operation and ignition start logic and 2) Install two anti-theft decals for the front windows. Additional decals may also be installed in the rear windows at customers discretion.
- 10251275Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers an anti-theft ignition cylinder protector to be installed on their vehicle. This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock anti-theft solutions available from HMA through Hyundai dealers.
- 10249707Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10247611Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), and anti-theft ignition cylinder protector campaign (Campaign 9A5) in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be upgraded with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10247189This bulletin provides important checkpoint guidelines when performing engine oil and filter change services.
- 10245579Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10245578Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10244992Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10241874Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade, window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
- 10241849Some models from service campaign 993 (IBU/BCM Software Update and Decals Application) equipped with the Hyundai OEM remote start system may exhibit the horn honking when remote starting the vehicle after receiving the software update. This bulletin provides the procedure to update the remote start module to eliminate the horn honking during remote start operation.
- 10240082A class action lawsuit against Hyundai Motor America (HMA) alleges that certain Hyundai vehicles (Class Vehicles) were manufactured, marketed, sold, and/or leased with an engine defect that can result in sudden engine seizure, stalling, engine failure, and in some circumstances, engine fire, and that some owners and lessees of Class Vehicles have been improperly denied repairs under warranty. Neither HMA nor Hyundai Motor Company have been found liable for any of the claims alleged in the lawsuit. The parties have instead reached a voluntary settlement (the Settlement) to avoid lengthy litigation and to provide owners of Class Vehicles certain benefits.
- 10240081Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software (Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32).
- 10240080Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10238353Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10237189Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10235566Hyundai applies a Paint Protection Film (PPF) on new vehicles before delivery to dealerships. It provides a barrier between the paint and contaminants, such as rail dust, acid rain, and industrial fallout. In rare cases, the paint can become clouded under the PPF. These spots are the result of moisture trapped between the PPF and the paint.
- 10235556Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10235555Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993) in response to an increase in thefts of certain Hyundai vehicles not equipped with engine immobilizers targeted through social media. In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
- 10235341Certain Hyundai vehicles may not be equipped with an immobilizer. This bulletin provides the service procedure to update the IBU/BCM (Integrated Body Control Unit/Body Control Module), to revise the OEM Hyundai burglar alarm system operation and ignition start logic, and installation of two anti-theft decals for the front windows.
- 10230904This bulletin provides information regarding condensation related to the accumulated moisture in the headlamp, rear combination lamp, daytime running lamp (DRL), or fog lamp. This TSB illustrates the various causes of condensation inside the lamp assembly. Lamp assembly replacement is NOT necessary in most cases. This condition can be eliminated by turning on the lamps with the engine running for several minutes or during normal driving operation.
- 10227320Certain vehicles may experience the Check Engine warning lamp illuminated with DTC P1326 and/or engine may exhibit abnormal noise, or no crank/no start condition related to connecting rod bearing wear or damage. This Dealer Best Practice outlines the service process to inspect the vehicle and replace the engine or update the engine ECU software based on the inspection results, as well as related warranty coverage for the conditions outlined above.
- 10227317Certain vehicles listed below may experience the Check Engine warning lamp illuminated with DTC P1326 and/or an engine concern/noise related to connecting rod bearing wear or damage. Follow the procedure to inspect the vehicle and replace the engine and/or update the engine ECU software (if new ROM is available) based on the inspection results.
- 10217258Effective June 2, 2008, Federal Motor Vehicle Safety Standard 110 (FMVSS 110) established a threshold for correcting load carrying capacity information indicated on tire placards when vehicle weight has been increased before retail sale. This limit is the lesser of 1.5% of GVWR or 100 pounds. If the total added weight exceeds the lesser of the limit, a label must be added to the driver-side B-pillar within 25mm (1 inch) of the original tire placard.
- 10217251Follow the guidelines outlined in this bulletin to inspect and clean or replace certain components of the engine intake system accordingly during engine short block or sub-assembly replacement.
- 10211675The Powertrain warranty coverage for certain engine repairs and/or replacement where the engine damage or malfunction is related to connecting rod bearing wear, has been extended to 15 years or 150,000 miles from the date of original retail delivery or date of first use, whichever occurs first, and is valid for original and subsequent owners.
- 10211674The warranty coverage for engine long block repair or replacement regarding engine damage or malfunction from connecting rod bearing wear has been extended to 10 years or 120,000 miles from the date of original retail delivery or date of first use, whichever occurs first. Warranty coverage is valid for original and subsequent owners.
- 10211673The warranty coverage for engine long block repair or replacement regarding engine damage or malfunction from connecting rod bearing wear has been extended to a Limited Lifetime Warranty and is valid for original and subsequent owners.
- 10211669Applicable vehicles with 2.0L T-GDI and 2.4L GDI engines may experience the Check Engine warning lamp illuminated with DTC P1326 and/or engine may exhibit Abnormal Noise or No Crank/No Start condition. Follow the procedure to inspect the vehicle and replace the engine or update the engine ECU software based on the inspection results.
- 10211667Hyundai is conducting a campaign to enhance the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Engine Protection Mode allowing the customer to drive to the nearest Hyundai dealer for diagnosis and repair. In addition, DTC P132600 will be recorded in the ECM. The vehicle can continue to be operated for a limited time in Engine Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to approximately 1800-2000 RPM.
- 10211666Certain vehicles listed below may experience the Check Engine warning lamp illuminated with DTC P1326 and/or an engine concern/noise related to connecting rod bearing wear or damage. Follow the procedure to inspect the vehicle and replace the engine and/or update the engine ECU software (if new ROM is available) based on the inspection results.
- 10211665Certain vehicles with 2.0L T-GDI and 2.4L GDI engines may experience the Check Engine warning lamp illuminated with DTC P1326 and/or engine may exhibit abnormal noise or no crank/no start condition related to connecting rod bearing wear or damage. This Dealer Best Practice outlines the service procedure to inspect the vehicle and replace the engine or update the engine ECU software based on the inspection results, as well as related warranty coverage for the conditions outlined above.
- 10211664Hyundai is conducting a service campaign to enhance the knock sensor software to detect abnormal engine bearing noise before potentially severe engine damage occurs. If abnormal engine bearing noise is detected, the Malfunction Indicator Lamp (MIL) will blink continuously, and the vehicle will be placed in Engine Protection Mode allowing the customer to drive to the nearest Hyundai dealer for diagnosis and repair. In addition, DTC P132600 will be recorded in the ECM. The vehicle can continue to be operated for a limited time in Engine Protection Mode, but it will accelerate slower and have a reduced maximum speed. Engine RPMs will be limited to approximately 1800-2000 RPM.
- 10211662Certain vehicles that have completed Service Campaign 966 may experience the Check Engine warning lamp illuminated with DTC P1326 and/or an engine concern/noise related to connecting rod bearing wear or damage. Follow the procedure to inspect the vehicle and replace the engine and/or update the engine ECU software (if new ROM is available) based on the inspection results.
Every Hyundai Tucson model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.