2023 KIA Sportage
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › KIA › Sportage › 2023
These records cover every 2023 KIA Sportage. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2023 KIA Sportage. Newest first.
Kia America, Inc. (Kia) is recalling certain 2023-2024 Sportage and 2022-2024 Carnival vehicles. The roof molding may loosen and detach.
Risk and remedy
Risk
A detached roof molding can create a road hazard for other vehicles, increasing the risk of a crash.
Remedy
Dealers will inspect the roof molding and replace or secure it as necessary, free of charge. Owner notification letters were mailed March 15, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC292.
Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
Risk and remedy
Risk
An electric oil pump assembly that overheats increases the risk of a vehicle fire.
Remedy
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect and replace the electric oil pump controller, as necessary, free of charge. Owner notification letters are expected to be mailed September 28, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC275.
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The brake booster diaphragm may become misaligned and cause an internal vacuum leak, which can result in a loss of power brake assist.
Risk and remedy
Risk
A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the brake booster as necessary, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC272.
Kia America, Inc. (Kia) is recalling certain 2023 Sportage, Sportage Hybrid, Sportage Plug-in Hybrid, Niro Hybrid, Niro Plug-in Hybrid, Soul, and Telluride vehicles equipped with a digital instrument cluster containing a 4.2" LCD screen. The instrument cluster may fail to display any information when the vehicle is started. As such, these vehicles fail to…
Risk and remedy
Risk
A blank instrument cluster display will not show critical information, such as tire pressure, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed May 26, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC270.
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The side curtain air bags may have been twisted during installation.
Risk and remedy
Risk
A twisted air bag can deploy improperly, increasing the risk of injury.
Remedy
Dealers will inspect and reinstall the side curtain air bags as necessary, free of charge. Owner notification letters were mailed December 28, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC257.
Kia America, Inc. (Kia) is recalling certain 2023 Sportage vehicles. The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.
Risk and remedy
Risk
An engine stall increases the risk of a crash, and an electrical surge increases the risk of a fire.
Remedy
Dealers will inspect and tighten the alternator battery positive terminal nut, as necessary, free of charge. Owner notification letters were mailed September 23, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC248.
Owner complaints
194 complaints24 involved a crash1 involved a fire14 injuries
What owners report most
Latest complaints
- Electrical system · Unknown or other
I was driving on the highway going about 70mph and the car completely shut off. When off I couldn’t accelerate or brake. I put my hazards on and pulled over. The car continued to turn off and on. It couldn’t stay on. Still don’t know what’s wrong with it but a HUGE safety concern.
- Wheels
On Saturday,XXX, my vehicle was serviced (oil change and tire rotation) at Berwyn Kia, [XXX]. Shortly after leaving the dealership, I noticed a vibration that developed into a thumping noise from the right rear, worsening at highway speed. I pulled over and found three lug nuts missing from the…
On Saturday,XXX, my vehicle was serviced (oil change and tire rotation) at Berwyn Kia, [XXX]. Shortly after leaving the dealership, I noticed a vibration that developed into a thumping noise from the right rear, worsening at highway speed. I pulled over and found three lug nuts missing from the right rear wheel, and most of the remaining lug nuts could be turned by hand. The wheel was at risk of separating from the vehicle. The dealership sent a technician to help me get back on the road. I have not driven the vehicle since. I am reporting this so there is a record of a wheel-retention safety failure following dealer service. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
Power lose while accelerating (Especially on the highway), misfire causing rough idle. Code reading P0301 for fuel injector in cylinder 1. Kia is aware of this issue and has a TSB out for it however will not cover for the cost to replace the fuel injectors. Because of this issue my car does get up…
Power lose while accelerating (Especially on the highway), misfire causing rough idle. Code reading P0301 for fuel injector in cylinder 1. Kia is aware of this issue and has a TSB out for it however will not cover for the cost to replace the fuel injectors. Because of this issue my car does get up to speed in an appropriate amount of time causing a safety concern no only for me but for cars around me. This is also not a constant misfire and is unpredictable when it will happen.
- Unknown or other
The rear cargo window spontaneously shattered while car was parked. The car was taken for repair to Auto Glass Systems in Springfield Illinois. They do all the repairs for the Kia dealership locally. Upon inspection, they reported that the glass had no point of impact and was caused by an internal…
The rear cargo window spontaneously shattered while car was parked. The car was taken for repair to Auto Glass Systems in Springfield Illinois. They do all the repairs for the Kia dealership locally. Upon inspection, they reported that the glass had no point of impact and was caused by an internal defect which was confirmed by the shatter pattern. They said they have had numerous repairs for the same spontaneous, shattering in Kia Sportage windows and suggested that we file a report.
- Power train
When driving at speeds slightly above 50 mph between 1,700 and 1,900 RPM, maintaining light pressure on the accelerator pedal causes a noticeable physical vibration and shaking throughout both the pedal and the vehicle. To mitigate these concerning symptoms, I intentionally have to press down…
When driving at speeds slightly above 50 mph between 1,700 and 1,900 RPM, maintaining light pressure on the accelerator pedal causes a noticeable physical vibration and shaking throughout both the pedal and the vehicle. To mitigate these concerning symptoms, I intentionally have to press down harder on the gas pedal, which helps immediately stop the shaking. This issue has been occurring consistently over time. While it has not resulted in an accident so far, it could raise safety concerns. I have reported this condition to Kia Customer Care twice, but no appropriate action or resolution has been provided.
- Vehicle speed control
I am reporting a recurring and unresolved acceleration issue with my 2023 Kia Sportage. The vehicle intermittently continues to accelerate or maintains elevated RPMs even after I release the accelerator pedal. This has occurred multiple times and creates a serious safety concern because the vehicle…
I am reporting a recurring and unresolved acceleration issue with my 2023 Kia Sportage. The vehicle intermittently continues to accelerate or maintains elevated RPMs even after I release the accelerator pedal. This has occurred multiple times and creates a serious safety concern because the vehicle does not decelerate as expected. The vehicle has been taken to an authorized Kia dealership multiple times for the same concern. Several components have been replaced, including the throttle body, but the acceleration problem continues to occur. The issue has also been observed during a dealership visit. Because the problem continues despite repeated repair attempts, I would like to formally document and investigate this safety concern and provide a permanent resolution. I am increasingly concerned about the safety and reliability of the vehicle.
- Electrical system
My daughter’s 2023 Kia Sportage SX Prestige has an instrument cluster that intermittently goes completely black while the vehicle is being driven. When this occurs, the driver cannot see the speedometer, warning indicators, or other critical vehicle information. Ferguson Kia inspected the vehicle…
My daughter’s 2023 Kia Sportage SX Prestige has an instrument cluster that intermittently goes completely black while the vehicle is being driven. When this occurs, the driver cannot see the speedometer, warning indicators, or other critical vehicle information. Ferguson Kia inspected the vehicle and documented that the “cluster side of screen [is] INOP.” The technician reset the screen, performed variant coding, verified systems were up to date, removed and inspected the head unit/connectors, verified pin tension and fuses, and found no DTC codes. The screen remained inoperative. Ferguson Kia diagnosed an “internal electrical failure” and recommended replacement of the head unit. I paid $199 for this diagnosis and was advised the replacement would cost approximately $10,000. I am concerned because Kia previously issued Safety Recall SC270/NHTSA Recall 23V-298 involving instrument clusters that may become blank in certain 2023 Kia Sportages. I understand this vehicle may not be included in that recall and may use a different instrument cluster. I am not claiming it is necessarily the identical defect. However, this is a documented blank instrument-cluster failure in the same model year that creates a similar safety hazard. I am reporting this because loss of the instrument cluster while driving prevents the driver from seeing critical driving and safety information. I am concerned that 2023 Sportages not included in the existing recall may also be experiencing blank instrument-cluster failures.
- Carry handle, shell, base · Other/i am not sure · Tether, lower anchor (on car seat or vehicle)
My child is [XXX] old, and as he has grown, I have noticed significant problems with the way he is positioned and supported in this car seat. He frequently sits too far forward and does not appear to have adequate support to keep his head and body in a safe, comfortable position.There have been…
My child is [XXX] old, and as he has grown, I have noticed significant problems with the way he is positioned and supported in this car seat. He frequently sits too far forward and does not appear to have adequate support to keep his head and body in a safe, comfortable position.There have been multiple occasions during car rides when my child has choked or struggled because he is positioned so far forward. The design of the base does not seem to allow him to lean back sufficiently, which causes him to slump forward rather than remain properly supported. This is especially concerning when he falls asleep. His head falls completely forward, and the seat does not appear to provide adequate head, neck, or upper-body support to prevent this.This was not something I noticed when my child was younger. He previously tolerated the car seat without significant issues. However, as he has gotten bigger, the positioning and lack of support have become increasingly obvious. His discomfort has also increased considerably.I have also experienced a separate concern with the installation of the car seat. After connecting the base to the vehicle's lower anchors and tightening the straps as instructed, I have noticed that the straps gradually loosen slightly during a car ride. While the amount of movement may appear minor, I consider any loosening of the installation system during use to be a serious safety concern. A car seat base should remain securely installed throughout the entire trip and should not become less secure during normal use.The combination of these issues is extremely concerning to me as a parent. I purchased this product with the expectation that it would securely restrain and properly support my child during a vehicle crash or sudden stop. Instead, I have observed my child repeatedly being placed in a forward-slumped position, including while sleeping, as well as an installation component that appears to lose some tension during use. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
- Unknown or other
I own a 2023 Kia Sportage Pro While driving to work, I heard an explosive sound that sounded like a gunshot on the top of my vehicle. I pulled over to see that my sunroof had exploded. I checked for any objects that may have hit it, and the only thing that was in the top of the roof was glass. Thankfully, my cover was closed on my sunroof for a glass would have been all over causing possible injury.
- Unknown or other
Main 12V electrical system failed completely. The engine stalled, the entire dashboard blacked out, and all auxiliary safety power was lost. The vehicle is currently located at Parkway Family Kia and is fully available for inspection. At rush hour freeway speeds, the engine stalled and total…
Main 12V electrical system failed completely. The engine stalled, the entire dashboard blacked out, and all auxiliary safety power was lost. The vehicle is currently located at Parkway Family Kia and is fully available for inspection. At rush hour freeway speeds, the engine stalled and total electrical failure occurred. Navigating across active lanes without engine power or power steering was extremely difficult. The total blackout killed my hazard lights, preventing me from warning other high-speed drivers. The dead car blocked an active lane on the feeder road, and an inattentive driver nearly struck my stalled, unlit vehicle. With zero hazards, I had to abandon the car and flee to the roadside to avoid a rear-end collision. Additionally, all passenger doors permanently locked, creating a severe entrapment hazard. Not yet. The vehicle was towed to Parkway Family Kia on Tuesday and is currently awaiting an official manufacturer diagnostic inspection by their service technicians. No advance symptoms prior to the day of the incident. At the moment of failure, the dash suddenly lit up with multiple warning lights. Within a tight 1 to 2-minute window, I completely lost power steering, making the vehicle extremely heavy and difficult to maneuver off the highway. Immediately after those 2 minutes, the dashboard and all electrical components went completely dark.
- Electrical system · Engine · Power train
I was driving the vehicle yesterday, had no problems and then when making a right hand turn the vehicle completely locked up. The brakes and steering column locked and the vehicle completely shut done. The dashboard lit up and the windows still worked but there was not power to the engine.…
I was driving the vehicle yesterday, had no problems and then when making a right hand turn the vehicle completely locked up. The brakes and steering column locked and the vehicle completely shut done. The dashboard lit up and the windows still worked but there was not power to the engine. Attempted to JUMP the car, unsuccessful, ultimately called a AAA who used a battery box and the car started. This happened once previously when the car was 6m-1year old and it spontaneously worked. I took for service told unclear what happened, no issues. The car gave no warning lights or indicators there was an issue. This was a very concerning and unsafe situation. I was in the middle of a busy intersection, making a right hand turn. again no warning or lights just vehicle shut down and unable to restart.
- Structure › Body
The roof strip above the driver side of the car is no longer attached and flew off somewhere. Unknown of the date it may have happened.
- Engine · Engine and engine cooling
The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 25-35 MPH on the highway, the engine and oil check warning light was illuminated. The Kia App alerted the driver to check the engine when convenient. The accelerator pedal was depressed, but the vehicle failed…
The contact owns a 2023 Kia Sportage. The contact stated that while driving approximately 25-35 MPH on the highway, the engine and oil check warning light was illuminated. The Kia App alerted the driver to check the engine when convenient. The accelerator pedal was depressed, but the vehicle failed to accelerate as needed. There was a loud knocking sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed with internal rod bearing failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and declined to file a complaint. The failure mileage was 120,100.
- Engine
It was roughly 2000 miles since my last oil change on my Kia Sportage. A spot of oil appeared in my driveway. I thought it could be from a delivery truck. I started parking my car in another spot and didn’t see anymore oil on the pavement. Three days later the low oil light came on. I had my car…
It was roughly 2000 miles since my last oil change on my Kia Sportage. A spot of oil appeared in my driveway. I thought it could be from a delivery truck. I started parking my car in another spot and didn’t see anymore oil on the pavement. Three days later the low oil light came on. I had my car towed to a Mavis tire center they found that the oil drain plug was loose. They told me the car needed to go back to the dealership. They gave me a copy of a memo that they have sent to all of their shops reporting that NHTSA is investigating this problem with Hyundai and Kia vehicles. The Kia dealership is not concerned about this. The documentation for this service says last visit we did not tighten the drain plug properly and another shop confirmed that. Please check oil level, drain plug, and filter to ensure proper levels/tightness and report MISC drain plug was found loose. They observed it for two hours. They also noted that mileage coming into the shop was 61212 mileage, out of the shop was 61212. Please note they had not done previous oil change as noted in their documentation. I have a service contract with this Kia dealership where I bought the car. I stopped going there because they recommended that three of my brakes needed to be changed on March 4, 2025. In spring of 2025 I had two different mavis shops. Tell me that my brakes did not require changing. One set had 30% wear, the other set had only 20% wear. It is now June 25, 2026. My break still have not required being changed. That was not recommended Service today either.
- Electrical system · Seats
Seat warmer started to catch on fire
- Service brakes
I have had repeated failure/wear of my rotors on my 2023 Kia Sportage X-Pro Prestige, starting at about 12k miles and recurring roughly every 3 months from there. I have had multiple dealers look at it and they keep blaming me for the problem. I am not a rough driver, I drive mostly freeway, do not…
I have had repeated failure/wear of my rotors on my 2023 Kia Sportage X-Pro Prestige, starting at about 12k miles and recurring roughly every 3 months from there. I have had multiple dealers look at it and they keep blaming me for the problem. I am not a rough driver, I drive mostly freeway, do not brake constantly or hard unless absolutely needed, etc. The symptoms are that typical vibrating of the car when stopping and the brakes have been squeaking terribly since the first replacement, they have never not squeaked even though I asked them to address it. Neither the dealer or Kia Corporate are helpful, this is obviously a defect as multiple online forums talk about the issue consistently with this car. I had a case open with Kia to find the cause so I can stop fixing the system, but they were unsuccessful in doing so. I just want it to be fixed so I can stop wasting time and money, I bought a brand new car for the first time ever to avoid worrying about repairs for a while. Biggest regret ever and based on how I have been treated I will never buy Kia again.
- Electrical system · Engine
The contact owns a 2023 Kia Sportage. The contact stated that upon coming to a stop at a stop sign, the vehicle stalled. The accelerator pedal was depressed, but the vehicle failed to respond, and the infotainment screen was turned off. The contact stated that the vehicle became operable after…
The contact owns a 2023 Kia Sportage. The contact stated that upon coming to a stop at a stop sign, the vehicle stalled. The accelerator pedal was depressed, but the vehicle failed to respond, and the infotainment screen was turned off. The contact stated that the vehicle became operable after approximately two minutes. The contact stated the failure was recurrent. The local dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings · Service brakes
This is a statement from my daughter: I was driving and noticed a vehicle stopped in front of me. When I attempted to brake, I could feel my brakes sink all the way to the floor. I also didn't receive an alert from the Front Collision Avoidance system or any assistance from the Automatic Emergency…
This is a statement from my daughter: I was driving and noticed a vehicle stopped in front of me. When I attempted to brake, I could feel my brakes sink all the way to the floor. I also didn't receive an alert from the Front Collision Avoidance system or any assistance from the Automatic Emergency Braking system. The vehicle was a CPO that had always been serviced at the dealership. Because of various surgeries I have had, depending on the severity of the crash, I could have been paralyzed for life.
- Visibility › Rearview mirrors/devices
I had gotten my windshield replaced by safelite last year. On a cold day while driving to work, I went to adjust my rearview mirror and the rearview mirror came off from the windshield. It completely detached. I was adjusting it as I would any other time I adjusted the rear view mirror. This…
I had gotten my windshield replaced by safelite last year. On a cold day while driving to work, I went to adjust my rearview mirror and the rearview mirror came off from the windshield. It completely detached. I was adjusting it as I would any other time I adjusted the rear view mirror. This obviously left me in a lurch because I had to go to work. So I drove without a rear view mirror until I could get a replacement after the work day. This is obviously a dangerous situation to be in. I reached out to safelite because they have a lifetime warranty. They informed me that they will not cover replacement because a small piece of glass came off of the windshield which according to them means it must have been a result of force.
- Unknown or other
I have a 2023 Kia Sportage I purchased and I was driving one day and my entire cars power shut off & so did the engine while I was driving on the highway going 70mph + and when I’m driving on the regular roads as well I’ve almost gotten into an accident over this issue already once when I went to…
I have a 2023 Kia Sportage I purchased and I was driving one day and my entire cars power shut off & so did the engine while I was driving on the highway going 70mph + and when I’m driving on the regular roads as well I’ve almost gotten into an accident over this issue already once when I went to go take it into Jeffery Kia in Roseville Michigan and asked for it to be looked at i was immediately dismissed and they would not look at my car at all so then I called summit place Kia in Clinton Township where I told them what was happening I then had to wait two weeks before I could even get my car in to be seen by them when it was seen by them they did ever test on it and said that everything came back good but they knew obviously something was wrong with it because it acted up for them as well they documented it then said they were going to call corporate and see what they should do next so today I got a call and a voicemail basically saying they still don’t have a diagnosis for my vehicle they’re just going to order some new parts and put them on there and hope that they work
- Steering › Linkages › Knuckle › Spindle › Arm
The contact’s daughter owns a 2023 Kia Sportage. While the owner was reversing from the driveway, the driver’s side wheel collapsed outside of the wheel well at a 90-degree angle. While inspecting the failure, the contact became aware that a bolt for the upper knuckle was missing from the strut bar…
The contact’s daughter owns a 2023 Kia Sportage. While the owner was reversing from the driveway, the driver’s side wheel collapsed outside of the wheel well at a 90-degree angle. While inspecting the failure, the contact became aware that a bolt for the upper knuckle was missing from the strut bar used to connect the control arm to the wheel bearing, causing the wheel to collapse outwards. There was rust where the bolt was missing. The vehicle was towed to a dealer, and the missing bolt was confirmed; however, a cause for the failure was not provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,901.
- Seats
Within just two years of normal use, the front driver-side leather seat in my vehicle has developed multiple cracks. I contacted the dealer and was dismissively told this obvious defect is considered “normal wear and tear” and therefore not covered under warranty. I then contacted Kia customer…
Within just two years of normal use, the front driver-side leather seat in my vehicle has developed multiple cracks. I contacted the dealer and was dismissively told this obvious defect is considered “normal wear and tear” and therefore not covered under warranty. I then contacted Kia customer service, only to be told they “do not handle warranty issues” and that everything is the dealer’s responsibility. This complete lack of accountability is unacceptable. If Kia’s so-called “leather” seats cannot last more than two years, then the product is clearly substandard. Had I known the materials were this poor and customer support would be this unhelpful, I would never have purchased a Kia—let alone paid extra for a leather interior. Between the low-quality materials and the ineffective customer service, this has been an extremely disappointing ownership experience.
- Service brakes
Vehicle: 2023 Kia Sportage Issue: Service Brakes / Premature Rotor Failure / Grinding Within approximately six months of purchasing my vehicle new, I experienced brake grinding and premature rotor failure. This condition has reoccurred multiple times despite repair attempts at authorized Kia…
Vehicle: 2023 Kia Sportage Issue: Service Brakes / Premature Rotor Failure / Grinding Within approximately six months of purchasing my vehicle new, I experienced brake grinding and premature rotor failure. This condition has reoccurred multiple times despite repair attempts at authorized Kia dealerships, including rotor replacement under a Technical Service Bulletin. Multiple dealerships acknowledged the issue. A Kia service manager advised that factory brake and rotor components are prone to premature failure and stated that reinstallation of original parts would likely result in recurrence. They recommended aftermarket brake components to correct the defect. Despite this acknowledgement, Kia America has failed to provide a permanent fix and continues to rely on reinstalling the same materials associated with repeated failures. The defect remains unresolved and presents an ongoing safety risk due to compromised braking performance. This issue appears consistent with known defect patterns affecting Kia Sportage vehicles manufactured between 2022–2024, with widespread consumer complaints reporting premature brake wear, grinding, vibration, and repeated rotor failure. I am submitting this complaint due to the safety implications of repeated brake failure, Kia’s failure to implement a corrective remedy, and the risk posed to drivers and the public.
- Unknown or other
I was driving on the highway around 50 mph when my car sudden if turned off. The dash said something about loss of power and to pull over. It would not start again and I had to call a tow truck.
- Structure › Body
I was driving and heard a loud pop like a gunshot and then the sound of glass breaking. When I inspected, the sunroof had just shattered for no reason. All the edges of the sunroof have a shatter line along them with no damage in the middle of the glass
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010698TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a non-responsive or inoperative radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the RADIO hard key/button on the AVN unit or when selecting the RADIO icon on the AVN menu screen.
- 11009491TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC JUDDER INSPECTION AND REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting front brake judder sensation while braking on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024. Brake judder is a vibration or pulsing sensation felt in the steering wheel, brake pedal, and/or seat when the brakes are applied while driving.
- 11008970TECHNICAL SERVICE BULLETIN: AVNT COAXIAL CABLE REPLACEMENT - This bulletin provides the procedure to replace the Audio Video Navigation Telematics (AVNT) head unit coaxial cable on some 2023MY Sportage (NQ5a) vehicles produced from August 5, 2021 through May 25, 2023. The affected vehicles may experience the AVNT screen flickering ON/OFF due to an intermittent contact of the coaxial cable connector with the AVNT head unit.
- 11008045TECHNICAL SERVICE BULLETIN: GDI FUEL INJECTOR REPLACEMENT FOR MISFIRE DTC(S) - This bulletin provides information regarding cylinder misfire DTCs stored on some 2021-2022 MY Kia Sorento and 2023 MY Sportage vehicles equipped with a naturally aspirated Theta III 2.5L GDI engine and dual fuel injection, where a low-pressure (MPI) injector and a high-pressure (GDI) injector independently supply fuel to each cylinder. A GDI fuel injector may become damaged due to exposure to fuel containing ethanol, potentially resulting in the malfunction indicator lamp (MIL) illuminating, along with no-start, misfire, and/or reduced power, while driving at highway speeds remains possible.
- 11005368TECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles. The affected vehicles may experience Apple CarPlay/Android Auto phone projection connectivity-related concerns.
- 11000787This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
- 10253812TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2024MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.
- 10253811TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE (SA569) - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model list on page 9). The affected vehicles may experience various concerns related to Apple CarPlay/Android Auto phone projection connectivity.
- 10250517TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10249938TECHNICAL SERVICE BULLETIN: 2.5L GDI THETA III ECU SOFTWARE UPGRADE FOR ISG OPERATION LOGIC - This bulletin provides information to upgrade the Engine Control Unit (ECU) software on some 2023MY Sportage (NQ5) vehicles equipped with a Theta III 2.5L GDI engine, produced from December 15, 2021 through July 17, 2023 and Sportage (NQ5a) vehicles equipped with Theta III 2.5L GDI engine, produced from January 12, 2022 through July 10, 2023, due to the possibility of an intermittent restart failure in rare circumstances with Idle Stop Go (ISG) enabled. The existing logic may prevent the vehicle from restarting automatically within a short time period (0.2 second) after entering "auto stop" mode and under certain engine and ambient conditions. However, if this occurs, the engine can be restarted by the driver after placing the gear shift selector to Park (P) or Neutral (N) and pressing the ENGINE START/STOP button.
- 10248995VOLUNTARY EMISSIONS SERVICE CAMPAIGN: HOW TO INSTRUCTIONS LABEL INSTALLATION (SC285) - This document is to guide vehicle owners on how to install the replacement Vehicle Emissions Control Information label under the hood of their vehicle.
- 10248990VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER (SC285) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC285.
- 10248987VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION (SC285) - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to replace the Vehicle Emission Control Information (VECI) Label on certain 2023 MY Kia Sportage vehicles. Kia has become aware that an incorrect VECI label was installed on certain 2023 MY Sportage vehicles. The VECI label is extremely important when performing maintenance, emissions inspection, or ordering engine and engine management related parts. It also contains the code that tells a testing facility which test to perform to ensure the vehicle is tested to the correct standard. Kia includes a replacement VECI label with this letter along with instructions for the installation of the replacement label.
- 10248983VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Emissions Service Campaign to replace the Vehicle Emission Control Information (VECI) Label on certain 2023 MY Sportage vehicles manufactured from July 10, 2023 through July 19, 2023. An incorrect VECI label was installed during production of these vehicles. The VECI label is extremely important when performing maintenance, emissions inspection, or ordering engine and engine management related parts. It also contains the code that tells a testing facility which test to perform to ensure the vehicle is tested to the correct emission standard.
- 10248982VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC285) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Emissions Service Campaign to replace the Vehicle Emission Control Information (VECI) Label on certain 2023 MY Sportage vehicles manufactured from July 10, 2023 through July 19, 2023. An incorrect VECI label was installed during production of these vehicles. The VECI label is extremely important when performing maintenance, emissions inspection, or ordering engine and engine management related parts. It also contains the code that tells a testing facility which test to perform to ensure the vehicle is tested to the correct emission standard.
- 10248981TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: VEHICLE EMISSIONS CONTROL INFORMATION (VECI) LABEL REPLACEMENT (SC285) - This bulletin provides information to replace the Vehicle Emission Control Information (VECI) label on certain 2023MY Sportage (NQ5a) vehicles with 2.5L GDI engines produced from July 10, 2023 through July 19, 2023. An incorrect VECI label was installed during production of these vehicles. The VECI label is extremely important when performing maintenance, emissions inspection, or ordering engine and engine management related parts. It also contains the code that tells a testing facility which test to perform to ensure the vehicle is tested to the correct emission standard. The U.S. Environmental Protection Agency and California Air Resources Board consider the under hood VECI label an integral part of state emission testing. If the VECI label is incorrect, the vehicle may fail the emission testing, even if it meets applicable emissions standards.
- 10243928TECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.
- 10242982This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
- 10242937TECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2023MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.
- 10242913PITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.
- 10239731VOLUNTARY EMISSIONS SERVICE CAMPAIGN: FUEL FILLER NECK VENT COLLAR INSPECTION & REPLACEMENT (SC268) - This bulletin provides information to inspect and, if necessary, replace the fuel filler neck vent collar on certain 2023MY Sportage (NQ5a) vehicles produced from November 17, 2022 through January 18, 2023. The affected vehicles may exhibit a MIL ON with DTC(s) P242200 and/or P242273 due to a partially blocked fuel filler tube vent collar port.
- 10239730VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to inspect and, if necessary, replace the fuel filler neck vent collar on certain 2023 MY Sportage vehicles manufactured from November 17, 2022 through January 18, 2023.
- 10239729VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign (SC268).
- 10239728Sc268_stkr: voluntary emissions service campaign completion sticker
- 10239727Sc268_poc: proof of correction card
- 10239726VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Emissions Service Campaign to inspect and, if necessary, replace the fuel filler neck vent collar on certain 2023 MY Sportage vehicles manufactured from November 17, 2022 through January 18, 2023.
- 10239725VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Emissions Service Campaign to inspect and, if necessary, replace the fuel filler neck vent collar on certain 2023 MY Sportage vehicles manufactured from November 17, 2022 through January 18, 2023.
- 10235105TECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.
- 10233640PITSTOP: TFT DISPLAY SIZE WHEN VARIANT CODING CLUSTER - This Pitstop provides information to determine the correct instrument cluster when performing the cluster variant coding. There are two (2) cluster options in the KDS for variant coding (4.2-inch and 12.3-inch which are both encased in a curved panoramic display). The correct cluster must be selected for the variant coding to successfully complete.
- 10230885TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the Advanced Driver Assistance System (ADAS) default alert volume to be changed. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.
- 10228179TECHNICAL SERVICE BULLETIN: SERVICE ACTION: CLUSTER LOGIC IMPROVEMENT FOR ADAS ALERT VOLUME CHANGE (SA517) - This bulletin provides the procedure to update the software logic of the Cluster (CLU) system on some 2023MY vehicles to allow the Advanced Driver Assistance System (ADAS) default alert volume to be changed. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.
- 10226555TECHNICAL SERVICE BULLETIN: TRANSMISSION FLUID APPLICATION GUIDE - This bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced, refer to applicable vehicles in the chart starting on page 2.
- 10226553TECHNICAL SERVICE BULLETIN: SERVICE ACTION: MULTI-POINT TRIM INSPECTION AND REPLACEMENT (SA516) - This bulletin provides information to inspect for looseness and damage of the Multi-Sensor Cover, Door Belt Outside Weatherstrip, and Windshield Garnish on some 2022-2023MY Sorento (MQ4a) produced from February 1, 2022 through November 9. 2022, and 2023 Sportage (NQ5a) vehicles produced from February 15, 2022 to November 9, 2022. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.
- 10222116PITSTOP: POTENTIAL LOW OIL PRESSURE DUE TO FILTER DRAIN PLUG THAT WAS LEFT IN FILTER - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. Attention Dealership Service Managers, Service and Lube Techs, pay particular attention to this information. This Pitstop provides information regarding potential engine damage if the proper procedures are not followed during an oil change on the vehicles listed above equipped with 2.5L/2.5L-T GDI Theta III engines. Prior to installing: The oil filter service kit should be inspected for missing parts, if any of the parts are missing from the oil filter kit, inspect the oil filter carefully as parts can be dislodged during shipping.
- 10219691VOLUNTARY EMISSIONS SERVICE CAMPAIGN: CENTER MUFFLER INSPECTION AND REPLACEMENT (SC239) - This bulletin provides information to inspect and, if necessary, replace the center muffler assembly on certain 2023MY Sportage (NQ5a) vehicles equipped with a Theta 2.5L GDI engine, produced from April 23, 2022 to April 29, 2022. Some of affected vehicles may have been equipped with a center muffler that does not meet U.S. EPA regulations. This out of specification center muffler may cause the vehicle to release air pollutants which exceed Federal and California emissions standards.
- 10219690VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to inspect and, if necessary, replace the center muffler on certain 2023 MY Sportage vehicles equipped with 2.5L GDI engines.
- 10219368Sc239_poc: proof of correction card
- 10219366Sc239_stkr: voluntary emissions service campaign completion sticker
- 10219364VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER - This document is the Question and Answer Guide containing the most frequently asked questions regarding the voluntary emissions campaign (SC239).
- 10219355VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Emissions Service Campaign to inspect and, if necessary, replace the center muffler on certain 2023 MY Sportage vehicles equipped with 2.5L GDI engines and manufactured from April 23, 2022 through April 29, 2022.
Every KIA Sportage model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.