2012 Lexus IS

Owner complaints

What owners report most

1. Air bags8
2. Visibility/wiper4
3. Structure4
4. Unknown or other3
5. Fuel/propulsion system2
6. Vehicle speed control2
7. Service brakes2
8. Electronic stability control (esc)1
9. Exterior lighting1
10. Electrical system1

Latest complaints

• Aug 6, 2026CA
  Visibility/wiper
  The dashboard (instrument panel) on this 2012 Lexus IS 250 has degraded and deteriorated, developing a shiny, reflective surface. In daylight and bright conditions, this degraded surface reflects onto the windshield and produces a significant glare that obstructs the driver's view of the road. The…

  The dashboard (instrument panel) on this 2012 Lexus IS 250 has degraded and deteriorated, developing a shiny, reflective surface. In daylight and bright conditions, this degraded surface reflects onto the windshield and produces a significant glare that obstructs the driver's view of the road. The glare materially impairs forward visibility and makes safe operation of the vehicle dangerous, particularly given the driver's reduced tolerance for compromised visibility. This is a known and widespread defect. Lexus formally acknowledged the cracking/melting dashboard condition through Customer Support Program ZLZ, which covered approximately 584,800 vehicles. The defect is understood to result from the dashboard material breaking down over time due to heat exposure. Numerous owners of affected Toyota and Lexus vehicles have reported the identical hazard to NHTSA: a degraded dashboard casting a glare on the windshield that impairs the driver's view. In this vehicle, the condition did not manifest until 2025–2026 — after the support program's coverage window had closed — which is consistent with the latent, heat-driven nature of the defect. The owner contacted Lexus and requested repair. Lexus declined, stating the vehicle was outside the program's coverage limits, and on escalation confirmed it would not take responsibility. The owner is filing this report because the condition is an active safety hazard affecting road visibility, not merely a cosmetic issue, and because Lexus has declined to remedy it despite having formally recognized the defect across hundreds of thousands of vehicles. No crash / no injury / no fire (assuming that's accurate — the form will ask; answer honestly).

• Jul 8, 2026CA
  Structure › Body · Visibility/wiper
  2012 Lexus IS 250 Complaint Category: Interior/Seat Belts/Air Bags → Interior Component: Interior Moldings/Trim/Panels Narrative This is a safety issue. The dashboard on my 2012 Lexus IS 250 has developed significant cracking and is actively decomposing into a gelatin-like texture, despite the…

  2012 Lexus IS 250 Complaint Category: Interior/Seat Belts/Air Bags → Interior Component: Interior Moldings/Trim/Panels Narrative This is a safety issue. The dashboard on my 2012 Lexus IS 250 has developed significant cracking and is actively decomposing into a gelatin-like texture, despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. This is not the result of any accident, impact, or misuse — it appeared spontaneously and has progressively worsened. The degrading dashboard material is emitting fumes, which are causing a haze to form on the interior surface of the windshield. This directly impairs driver visibility, particularly at night, creating a glare and obstruction hazard while driving. Lexus acknowledged this as a known defect by establishing Customer Support Program ZLZ, which provided extended coverage specifically for dashboard, instrument panel, and interior trim panel cracking on certain Lexus models. The existence of this program confirms that Lexus was aware of a systemic manufacturing or materials defect affecting these vehicles. My vehicle fell outside the ZLZ coverage window by a matter of months. Despite my appeal to Lexus National Headquarters citing my long-term ownership, the vehicle's low mileage, and the timing of the condition's appearance, Lexus has declined to provide any assistance and has stated this is their final position. Supporting Witness Statement [XXX], a window tinting professional, inspected the windshield and dashboard on XXX, at my residence. He observed that the dashboard surface has deteriorated to a gelatin-like, decomposing texture, and assessed that the haze visible on the interior of the windshield is consistent with off-gassing from the degrading dashboard material, rather than from window tint film, cleaning residue, or normal glass wear. (Contact: [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jun 23, 2026CA
  Air bags · Structure › Body · Unknown or other
  The dashboard on my 2012 Lexus IS 250 has developed significant cracking across the surface despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. The cracking is not the result of any accident, impact, or misuse — it appeared spontaneously and has…

  The dashboard on my 2012 Lexus IS 250 has developed significant cracking across the surface despite the vehicle being garage-kept, low mileage, and well-maintained throughout my ownership. The cracking is not the result of any accident, impact, or misuse — it appeared spontaneously and has progressively worsened over time. Lexus acknowledged this as a known defect by establishing Customer Support Program ZLZ, which provided extended coverage specifically for dashboard, instrument panel, and interior trim panel cracking on certain Lexus models. The existence of this program confirms that Lexus was aware of a systemic manufacturing or materials defect affecting these vehicles. My vehicle fell outside the ZLZ coverage window by a matter of months. Despite my appeal to Lexus National Headquarters citing my long-term ownership, the vehicle’s low mileage, and the timing of the condition’s appearance, Lexus has declined to provide any assistance and has stated this is their final position. I am filing this complaint to document this defect and contribute to the record of affected owners. Dashboard cracking of this nature is not only a cosmetic issue — a deteriorating dashboard can cause glare, distraction, and potential visibility impairment for the driver, which raises legitimate safety concerns. I am requesting that NHTSA review whether Customer Support Program ZLZ adequately addressed the full scope of affected vehicles and owners, and whet

• Jun 10, 2024NC
  Structure › Body · Visibility/wiper

  The dashboard is sticky/melting causing it to be extremely shiny. It is available for inspection upon request. Due to the shininess of the dashboard, it causes a glare on the windshield during the daytime. This glare causes difficulty with being able to safely see through the windshield.

• Feb 26, 2022NY
  Air bags

  I own a Lexus 2012 IS250 and currently active duty member stationed at Aviano Air Base, Italy. I was not notified that my vehicle is overdue on a safety recall until today when I am trying to ship the vehicle back to the US. What further actions can I do to get the recall done? Can I get the vehicle waivered to get the recall accomplished when it reaches the US?

• Jan 8, 2022CO
  Engine
  While stopped at a stop light vehicle RPM went very high. It reached the red zone. Vehicle started moving forward (while still on Drive and the brake pedal fully pressed). I immediately put the vehicle in Park. RPM continued to remain high. I removed my foot off the brake when the vehicle was in…

  While stopped at a stop light vehicle RPM went very high. It reached the red zone. Vehicle started moving forward (while still on Drive and the brake pedal fully pressed). I immediately put the vehicle in Park. RPM continued to remain high. I removed my foot off the brake when the vehicle was in park. I turned the engine off, waited couple of seconds and turned it back on. At that point everything worked normally. Outside temperature was about 38 deg F. Car was not fully warmed up at the time. Floor mat had nothing to do with this incident. After restarting the engine it is working fine without any adjustment to the floor mat. Incident could have resulted in major crash or injury. Luckily it happened when the vehicle was stopped at at red light. Putting the car in PARK and turning off the engine resolved the issue. This is a serious issue on 2012 IS250. Check engine light is not on. Vehicle will be taken to the Lexus dealer for checking. If the car was in drive, this kind of revving up of the engine would have caused serious accident. Also, if I had not put the car in Park, it would have overcome the braking power and pushed the car to the intersection at red light. Engine RPM went way too high (in the red zone). This is the first incident. This 2012 Lexus IS250 has 69364 miles.

• Nov 27, 2020GA96,129 mi
  Fuel/propulsion system
  Vehicle in motion going 80mph on highway when suddenly jolted and vehicle did not respond to accelerator and check engine/battery lights all came on and slowed to a stop. Restarting engine did not work as it sputtered and went back to idle immediately. Fuel tank was 1/4 full, not due for oil change…

  Vehicle in motion going 80mph on highway when suddenly jolted and vehicle did not respond to accelerator and check engine/battery lights all came on and slowed to a stop. Restarting engine did not work as it sputtered and went back to idle immediately. Fuel tank was 1/4 full, not due for oil change for another 4000 miles, tire pressure was fixed a day prior to incident, and no other problems with the vehicle. Car towed to toyota dealership where they tested and said fuel pump malfunction. Toyota and lexus already have 2 million cars with fuel pump recall, however my specific model IS not included yet.

• Oct 11, 2020TX
  Unknown or other · Visibility/wiper

  Lexus is250 has a melting dashboard and it's really hard to drive when the sun IS out ... It glares out your vision when driving ...i was researching and saw some people got a recall for the melting dashboard since it's really unsafe to drive it with the dashboard starting to melt .. In the picture I added you can see how my dashboard IS shiny because its melting and sticky too

• Apr 17, 2020MD
  Air bags · Electronic stability control (esc)
  Hi , my first name IS [xxx] last name IS [xxx] ,my mailing address IS [xxx]. I has a lexus IS 250 2012 , 86000 mile last 10 month ago my car has a recall mail replacement air bag from lexus,but my car was in a good condition every thing IS function good with no any problem, but after I…

  Hi , my first name IS [xxx] last name IS [xxx] ,my mailing address IS [xxx]. I has a lexus IS 250 2012 , 86000 mile last 10 month ago my car has a recall mail replacement air bag from lexus,but my car was in a good condition every thing IS function good with no any problem, but after I took my car to the lexus of towson location 1040 york rd , towson, md 21204 .after they replacement my car air bag .my car was went on a warning light note that air bag off ,so it means air bag not working properly ,but before that my car has non of the light problem everything IS good. I call the lexus of townson. told them my car was a warning light after the recall replacement air bag, they told me that I has to paid for 300.00$ for diagnostic and adding labor and more to fix for the air bag warning light. So after my cousin told me driving with air bag warning light on could be danger, because any time has accident the vehicle air bag may not project the passage ,so I schedule appointment I told them my car issue after they recall air bag replacement . I told them the dealer has to respond for this. At the final I takes my car home because they asked for 300.00$ diagnostic and adding over thousand for labor and more .because I always busy for my family I has to takes my mom to check up her high blood pressure and other thing every week. So I contract the lexus headquarter they told me the same thing, I keep contract them and today I call them and known that they close my case , but I never receiver any email that my case was close. I need my air bag light off warning light get fix . And thank for reading this .. I hope the dealer will fix my car air bag warning light for the passage side to get fix thank and stay safe ... information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr

• Mar 5, 2020GA140,000 mi
  Fuel/propulsion system
  TL* the contact owns a 2012 lexus is250. Contact stated that while driving at 70 mph, several unknown warning lights illuminated and the vehicle loss motive power. The contact was unable to restart the vehicle. The highway patrol provided fuel and the vehicle restarted and operated as intended. A…

  TL* the contact owns a 2012 lexus is250. Contact stated that while driving at 70 mph, several unknown warning lights illuminated and the vehicle loss motive power. The contact was unable to restart the vehicle. The highway patrol provided fuel and the vehicle restarted and operated as intended. A dealer was not contacted. The vehicle experienced the failure intermittently. The vehicle was taken to an independent mechanic who inspected the vehicle however, a diagnostic test was not performed. The contact was informed that a tune up needed to be done on the vehicle. The vehicle was serviced however, the failure recurred whenever the fuel gauge registered below 1/2 tank of fuel. The manufacturer was notified of the failure. the failure mileage was approximately 140,000.

• Jan 11, 2020CA
  Air bags · Electrical system · Exterior lighting

  The top convertible motor got broken about two years after I bought it so I went back to the dealership and luckily it was under warranty so they replace it but now the one they put on that time now it's broken again and they want to charge me to get fixed.

• Dec 22, 2019MS
  Structure › Body · Unknown or other
  My 2012 lexus is250 has sticky dashboard and door panels. The dash IS wet with a sticky like substance which also causes a glare and stains anything that touches the surface. The door panels are peeling horribly and extremely soft to touch. Bumping your finger on the door panel leaves fragments of…

  My 2012 lexus is250 has sticky dashboard and door panels. The dash IS wet with a sticky like substance which also causes a glare and stains anything that touches the surface. The door panels are peeling horribly and extremely soft to touch. Bumping your finger on the door panel leaves fragments of the door panel under your nails. Also any part of the dash as well. This dramatically drops the appearance of the interior and IS a must fix. I don't understand why they only did the recall on 06-08. It was like such when I bought the care in 2018 with 59K mileage.

• Oct 21, 2019TNCrash1 injury
  Air bags

  I was rear ended by a car at a high rate of speed and pushed into the car in front of me. none of my air bags deployed.

• May 23, 2017CA
  Air bags

  Takata recall my local dealer does not have the parts necessary to remedy the problem. They put me on a wait list and said it could take 2 months for the them to get the parts. This IS lexus san diego

• Mar 20, 2017CA
  Air bags

  Urgent safety recall front pass. Airbag inflator which can result in serious injury or death - no parts available & lexus unable to give an eta for part. unacceptable. what recourse do I have?

• Jul 20, 2015VA14,500 miCrash
  Vehicle speed control
  When exiting a drive through car wash (vehicle in n) told to drive out. I put it in drive, begin to depress gas pedal, it jams down , I peel out towards a concrete jersey wall, hit it with the front passenger side corner front, bumper and front wheel...then the back wheel, still accelerating...do…

  When exiting a drive through car wash (vehicle in n) told to drive out. I put it in drive, begin to depress gas pedal, it jams down , I peel out towards a concrete jersey wall, hit it with the front passenger side corner front, bumper and front wheel...then the back wheel, still accelerating...do 1/2 donut, end up facing back in direction I just traveled from..only stopped when I hit the on/off button. I've driven for 35+ years 9 of which I had a cdl and drove professionally for fedex and never had an accident..i've driven variety of cars and trucks..never had a problem with confusing gas pedal and brake pedal....looking at 4500+ repair bill 9 days of rental.. And now scared to drive it... floor mats were secured, no additional mats on top of secured one, flat bottom shoes, no talking/texting on the phone at time of accident.

• Jul 14, 2015CA23,000 miCrash
  Air bags · Service brakes · Vehicle speed control
  My lexus 2012 IS 250 accelerated on its own, brakes did not engage after depressing them X2, and then I crashed into a truck. Air bag did not deploy. Reported to lexus who assumed no responsibility for incident. Third party inspected car and downloaded black box. Report from lexus stated that car…

  My lexus 2012 IS 250 accelerated on its own, brakes did not engage after depressing them X2, and then I crashed into a truck. Air bag did not deploy. Reported to lexus who assumed no responsibility for incident. Third party inspected car and downloaded black box. Report from lexus stated that car was drive able and no issues were found. car incurred $18,000 in damages and was not drivable at the time of inspection. Witnesses at collision shop will validate such. When speaking to representatives at lexus to report incident I was told by 2 reps on 2 occasions that this has happened to other vehicles that were the same make and model. Disturbing

• Mar 11, 2015FL23 mi
  Service brakes

  When braking, or slowing braking and letting go, weird creaking noise IS made. Lexus IS aware of these issues but will do nothing to help even when car was still under warranty. *tr

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11007456Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
• 11006162Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
• 11005121Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
• 11005063Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
• 11003650To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
• 11003648The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
• 11003643Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11003642Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
• 11003641Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
• 11003595To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
• 11003593The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
• 11003588Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
• 11003587Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
• 11003586Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
• 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
• 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
• 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
• 10205383Spots in Window Glass - vehicle exterior
• 10205359Oil Viscosity Applicability and Cfhange Interval Guide
• 10205358Oil Viscosity Applicability and Cfhange Interval Guide
• 10205346Auto matic Transmission Replacement kPrecautions
• 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
• 10179782Ti: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate
• 10179738Ti: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate
• 10176283Safety Recall and Service Campaign - Technician Certification Requirements
• 10168534Technical instructions: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate certain 2011 ? 2017 model year LS, 2013 ? 2016 model year LS hybrid, 2011 ? 2017 model year GS, 2016 ? 2017 model year gs-f, 2013 ? 2017 model year GS hybrid, 2010 ? 2017 model year IS, 2011 ? 2015 model year is-c, 2013 ? 2014 model year is-f, 2015 ? 2017 model year RC, 2015 ? 2017 model year rc-f, 2011 ? 2017 model year ct, 2010 ? 2017 model year RX, 2010 ? 2017 model year RX hybrid, 2015 ? 2017 model year NX, 2015 ? 2017 model year NX hybrid, 2010 ? 2017 model year LX, 2010 ? 2018 model year GX, 2010 ? 2017 model year ES, 2013 ? 2017 model year ES hybrid updated 10/17/2019
• 10132902TSB: REVISION NOTICE November 10, 2016 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year applicable Lexus vehicles. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Some 2006 ? 2017 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
• 10132625TSB: Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles. The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
• 10131836TSB: REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles. ? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this condition.
• 10060828Summary to be provided on a future date.
• 10045639Lexus: precaution information on removal, inspection, installation of accelerator pedal sensor assembly, which requires no lubrication. Models 2001-13 ct200h, es300, 300H, 330, 350, gs300, 350, 450, 450H, 460, gx460, 470, hs250h, IS f, is250, 250C, 350, 350C, lfa, ls430, 460, 600H, lx470, 570, rx330, 350, 400H, 450H, sc430.
• 10039124Toyota: transmission or park/neutral switch installation information.

Every Lexus IS model year

Bars are owner complaints, dots mark years with recalls. Select a year to open its report.