2015 Lexus IS
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2015 Lexus IS. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
9 complaints
What owners report most
Latest complaints
- Electrical system · Exterior lighting
Driver side headlights and high beam have gone dim, reduced to a yellow haze. This creates a hazard by reducing visibility when driving. This increases risk of accidents due to dimly let roadway. I have had the lens professional cleaned and there is no oxidation which may reduce light output. I have checked the headlight alignment and it is good.
- Fuel/propulsion system
My car has had issues where the car will either not start, or the car will stall and turn off while I am driving on the road, causing my car to become a hazard for myself in the car, and other cars who have to avoid it being in the middle of the road. This first happened to me 2 years ago and I…
My car has had issues where the car will either not start, or the car will stall and turn off while I am driving on the road, causing my car to become a hazard for myself in the car, and other cars who have to avoid it being in the middle of the road. This first happened to me 2 years ago and I took it to a mechanic who could not identify the issue because they could not replicate it while it was in the shop. I then took it to the nearest Lexus dealership and after a few days they identified the problem as a malfunctioning High Pressure Fuel Sensor and replaced that part, which I paid for out of pocket. The issue happened again 2 months later and the Lexus dealership replaced this part again. That was 2 years ago, the warranty on that replacement ended after 1 year, and my car had the same issue again where it literally stopped and turned off while driving on the road with no warning whatsoever. No light or indicator came on until the car engine turned off and then the entire dashboard lit up. My car is currently at another Lexus dealership and they are attempting to identify the issue once again. I see that there was a Fuel Pump recall put out for other Toyota / Lexus vehicles for this exact issue, but my specific Model / VIN are not a part of this list. The descriptions and reasoning for the recall describe my exact situation, I would like to see if there is a way I am able to add my Model / VIN to this list to protect myself and others. I do not feel safe driving my vehicle as it can turn off on me at any moment on the road.
- Steering
The steering system on my Lexus IS 350 F Sport malfunctioned while driving at high speeds on the highway. Specifically, the steering wheel locked up and would not allow me to turn, which made it extremely difficult and dangerous to control the vehicle. The car is available for inspection upon…
The steering system on my Lexus IS 350 F Sport malfunctioned while driving at high speeds on the highway. Specifically, the steering wheel locked up and would not allow me to turn, which made it extremely difficult and dangerous to control the vehicle. The car is available for inspection upon request. My safety and the safety of others on the highway were seriously endangered. When the steering locked up, I was unable to make necessary lane changes or navigate slight curves. I had to reduce my speed significantly and move into the shoulder lane as safely as possible. If I had needed to avoid an obstacle or make a quick turn, I would not have been able to. At this time, the issue has not yet been reproduced or officially confirmed by a dealer or mechanic, but I plan to bring it in for a diagnostic inspection. The problem occurred unexpectedly and without warning at high speeds, making it difficult to replicate in controlled conditions. I am currently arranging for the vehicle to be inspected by a Lexus-certified service center and will allow access to the vehicle for further investigation by the manufacturer or any other relevant party. There were no warning lights, error messages, or unusual noises prior to the steering failure. My friend owns an ES 250 and had the same issue a few years ago but was able to get it fixed via recall on his vehicle. My problem happened suddenly while driving at high speeds and was not preceded by any noticeable signs.
- Visibility › Defroster/defogger/hvac system › Air handler/chamber, ducts, and valves
Lexus had a recall for a faulty servo motor back in 2021. The recall work was performed; however, the same issue is happening again. The airflow on the “head only” setting comes out extremely low and blows air on the feet. This is the second malfunction for this electrical component within a four…
Lexus had a recall for a faulty servo motor back in 2021. The recall work was performed; however, the same issue is happening again. The airflow on the “head only” setting comes out extremely low and blows air on the feet. This is the second malfunction for this electrical component within a four year period and shows faulty components being placed in vehicles. This can become a very dangerous situation if air or heat is not flowing properly from the vents. It can create situations where driver is not comfortable due to any health conditions or other reasons, and can create a potential accident hazard.
- Engine · Service brakes · Wheels
On Friday, September 15, 2023 3:00PM, I had a “horrible” experience with my Lexus this weekend and sudden unintended acceleration. I was sitting at a red light, with my foot on the brake. Without warning the engine began to rev, the tires squealed and the car lurched forward. I through the car…
On Friday, September 15, 2023 3:00PM, I had a “horrible” experience with my Lexus this weekend and sudden unintended acceleration. I was sitting at a red light, with my foot on the brake. Without warning the engine began to rev, the tires squealed and the car lurched forward. I through the car into park & turned of the car as quickly as I could react and “thank god” no one was injured and there was no accident. I was in the car with my wife and she reminded me she had a similar experience a month ago. I didn’t know what to think when she told me. Until I experienced it myself I didn’t really understand how dangerous this problem is. She experience this sudden unintended acceleration when the car was in park after she got in the car and started it. I’ve read of this sudden unintended acceleration but never experienced it until this weekend. It was exactly this.. an unintended, unexpected, uncontrolled acceleration of a vehicle, accompanied by an apparent loss of braking effectiveness. This was not driver error. It is some kind of mechanical, software problem, electrical problem, or some combination of these factors. There was no driver error. This is not an issue with the floor mats. I drove the car home into the garage. I took it to the dealership the first available appointment on Monday. I had another incident on Wednesday, August 30, 2023. I was at the gym. My wife went to move my car as my parking time limit in La Jolla had expired. She experience sudden unintended acceleration when the car was in park after she got in the car and started it. The car had high engine revs and the car lurched forward while in park. The Lexus Dealership kept the car for a week. Mileage 67,249 Vehicle Report - [XXX]. Reviewed and analyzed by Lexus Factory. No recommended repairs are needed or required at this time. I opened TAS Case# [XXX] . I contacted Lexus Product Liability Team Case # [XXX] but, no one from corporate will look at the car. What should do? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
- Electrical system · Steering · Unknown or other
When driving at high speeds on the highway (75-85mph) after about 20 mins or so, the steering wheel feels like it locks up or gets stuck. The only way to get it back to normal is to jerk the wheel a bit resulting in swerving. This happens almost everytime I travel across the state. The car has…
When driving at high speeds on the highway (75-85mph) after about 20 mins or so, the steering wheel feels like it locks up or gets stuck. The only way to get it back to normal is to jerk the wheel a bit resulting in swerving. This happens almost everytime I travel across the state. The car has passed all inspections at the Lexus Dealer. This past visit to the dealership, the tie rod was found to be corroded, however the technician does not believe that is the issue. We believe it is the steering rack. This car has not been in any major accidents and was having this safety issue prior to a slight fender bender. The issue is a huge safety concern because the steering wheel "stops respondings" and needs to be jerked or swerved to go back to normal.
- Structure › Body
The paint is cracking and peeling off. Car is in great shape otherwise and has been kept clean and well maintained. Unsure why the paint is coming off.
- Electrical system
The contact owns a 2015 Lexus IS250. The contact stated while operating the vehicle, the radio and infotainment center failed to function properly. Additionally, there was a burning odor inside the cabin of the vehicle. Upon inspection, it was discovered that the stereo amplifier located in the…
The contact owns a 2015 Lexus IS250. The contact stated while operating the vehicle, the radio and infotainment center failed to function properly. Additionally, there was a burning odor inside the cabin of the vehicle. Upon inspection, it was discovered that the stereo amplifier located in the trunk was submerged in water. The location of the water intrusion was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 88,000.
- Tires
225/40R18 front and 255/35R18 rear on 2 separate incidents. Both times slow leaks lead to finding tires separating. Called Bridgestone and they assured me of no known issues with tires which I'm now finding extremely hard to believe. This has to be a safety issue at the very least. The attached…
225/40R18 front and 255/35R18 rear on 2 separate incidents. Both times slow leaks lead to finding tires separating. Called Bridgestone and they assured me of no known issues with tires which I'm now finding extremely hard to believe. This has to be a safety issue at the very least. The attached photos should prove my point. First set purchased in 2021 (thought it was a fluke). Then the second set in 2023. Both times separation was facing in towards the body of car, so one wouldn't notice unless underneath the car or tire removed. I even purchased the lifetime wheel alignment in between and had them aligned regularly, so that rules that out.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007456Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11006162Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11005121Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11005063Some 2005 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11003650To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11003648The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
- 11003643Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003642Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
- 11003641Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
- 11003595To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11003593The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Lexus paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. BO029-91. The entire bulletin has been updated. Service Bulletin No. BO029-91 is obsolete
- 11003588Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Lexus vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003587Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-PG004-94. The entire bulletin has been updated.
- 11003586Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
- 10244114TSB: The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repairing refrigerant leaks.
Every Lexus IS model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.