2012 Lexus IS 250
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › IS 250 › 2012
These records cover every 2012 Lexus IS 250. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2012 Lexus IS 250. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).
Toyota is recalling certain model year 2006-2012 Lexus IS250 and IS350 vehicles manufactured August 23, 2005, through October 5, 2011; 2010-2012 Lexus IS250C and IS350C vehicles manufactured April 10, 2009, through October 6, 2011; and 2008-2011 Lexus IS-F vehicles manufactured December 14, 2007, through July 10, 2011. The nuts that fasten the wiper arms…
Risk and remedy
Risk
Inoperative wipers could reduce driver visibility and increase the risk of a vehicle crash.
Remedy
Toyota will notify owners, and Lexus dealers will install new wiper arm nuts, free of charge. An interim letter was mailed to owners on April 4, 2013. Owners may contact Toyota at 1-800-331-4331.
Owner complaints
17 complaints4 involved a crash2 injuries
What owners report most
Latest complaints
- Electrical system · Service brakes · Vehicle speed control › Accelerator pedal
The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was…
The contact owns a 2012 Lexus IS250. The contact stated that while driving at various speeds, the brake inadvertently activated without the brake pedal being depressed. The vehicle also experienced unintended acceleration without the accelerator pedal being depressed. The cause of the failure was not determined. The contact indicated that the failure occurred after the cell phone was hacked and was concern the vehicle security was also compromised and hacked. The manufacturer was notified of the failure. The local dealer was not yet contacted. The failure mileage was 137,000.
- Air bags · Engine · Structure › Body
Takatabrantakata recall my vehicle was rear ended at 34 to 50 miles an hour. The vehicle behind me impacted me so hard that it pushed me into the vehicle in front of me and in turn she hit the vehicle in front of her. There was damaged to the front and side panels of my car as well. The air bags failed to deploy. I sustained and suffered injuries. This occurred on a busy city street while at a traffic light.
- Electrical system
Door locks not working properly. both front door actuators need to be replaced which we were told IS a very common problem with this model. this has been unsafe for our teenage driver having to crawl through back doors to unlock her vehicle especially at night.
- Structure › Body
Dashboard coming apart clue seeping they dashboard sticky
- Electrical system · Engine · Service brakes
Unintended acceleration while inching into parking space at very slow rate of speed. Engine raced unexpectedly and car jumped curb with all 4 tires, across a small median, and down another curb with 3 tires, striking a parked car, which stopped forward motion.
- Electrical system
This IS the third lexus I have had that the automatic door locks don't work. All 4 actuators are bad after I even had one replaced. I have had this happen I all three lexus' that I have owned. I have talked to lexus about this and the service people say that they see more than they should go. Bad…
This IS the third lexus I have had that the automatic door locks don't work. All 4 actuators are bad after I even had one replaced. I have had this happen I all three lexus' that I have owned. I have talked to lexus about this and the service people say that they see more than they should go. Bad boy. Lexus/toyota does not think it's a problem. this becomes a safety hazard locking the doors manually and having to open one door with a key and reach around and open the others as needed. Specially with all the crime around us. I would like to see either toyota or lexus step up and admit they have a problem and fix them.
- Air bags
TL* takata recall. The contact owns a 2012 lexus IS 250. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The contact…
TL* takata recall. The contact owns a 2012 lexus IS 250. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The contact called lexus san diego at (858) 268-8000 and was informed that the part was not yet available. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Takata recall- received a recall in march 2017 - still waiting for a fix (8/14/2017). Unable to drive for fear of injuries.
- Air bags
TL* takata recall. The contact owns a 2012 lexus IS 250. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.…
TL* takata recall. The contact owns a 2012 lexus IS 250. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called an unknown lexus dealer on grant mill rd in birmingham, al who stated that the remedy part was not available for the repair. The manufacturer was not contacted or made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
Takata recall. I received notification five months ago about this recall.i contacted the dealer ship about one month ago they told me they didn't have the part yet. I called the dealership today and they told me they wont have the part for at least two more months. In the meantime I am concerned…
Takata recall. I received notification five months ago about this recall.i contacted the dealer ship about one month ago they told me they didn't have the part yet. I called the dealership today and they told me they wont have the part for at least two more months. In the meantime I am concerned in using my car with this problem. Sincerely [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Air bags
TL* the contact owns a 2012 lexus IS 250. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2012 lexus IS 250. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Takata recall: I received a recall letter from lexus on march 7 for the airbag recall. no fix was provided and when I called they did not know if it would be 1 month or 6 months until a fix was available. their solution was " do not drive the car with a passenger in the front seat". this IS a…
Takata recall: I received a recall letter from lexus on march 7 for the airbag recall. no fix was provided and when I called they did not know if it would be 1 month or 6 months until a fix was available. their solution was " do not drive the car with a passenger in the front seat". this IS a stupid and unacceptable response. this takata airbag recall has been out for several years and someone in toyota/lexus has know about it? someone has been covering up the mess at lexus? this borders on fraud and as a minimum someone high in their organization has lied to keep this under cover for this long. Not driving the vehicle IS not an option. I have purchase 3 lexus in the past but this was my last.
- Air bags
TL* the contact owns a 2012 lexus is250. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* the contact owns a 2012 lexus IS 250. While driving approximately 2 mph, another vehicle ran the traffic light and crashed into the front end of the contact's vehicle. The air bags did not deploy. The vehicle was towed. A police report was filed. Injuries were sustained and medical attention…
TL* the contact owns a 2012 lexus IS 250. While driving approximately 2 mph, another vehicle ran the traffic light and crashed into the front end of the contact's vehicle. The air bags did not deploy. The vehicle was towed. A police report was filed. Injuries were sustained and medical attention was required. The damage to the vehicle had not been determined. The vin was unknown. The approximate failure mileage was 48,000.
- Seat belts · Structure › Body · Vehicle speed control
I want to report that I experienced un-intended acceleration on my lexus IS 250C, 2012 model purchased in december 2011 as a result of which my vehicle crashed and went turtle.
- Power train · Service brakes · Vehicle speed control
TL* the contact owns a 2012 lexus IS 250. The contact stated when attempting to shift into reverse and engage the brakes, the vehicle failed to stop and the contact had to shift into park. The failure occurred more than once. The vehicle was not diagnosed or repaired. The manufacturer was notified…
TL* the contact owns a 2012 lexus IS 250. The contact stated when attempting to shift into reverse and engage the brakes, the vehicle failed to stop and the contact had to shift into park. The failure occurred more than once. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 17,000. the consumer stated when she stepped on the brake to start the vehicle and put the gear in reverse, the vehicle lurched backwards as she lifted her foot off the brake. She was unable to stop the vehicle with the brake. She threw the vehicle into park and turned it off. the vehicle was towed to the dealer, where they kept it overnight and ran performance checks. They did not find anything wrong and said it could have been the weather mat that was on top of the lexus carpet mat. the consumer paid for the repairs, but did not state what they were. The consumer stated it was the second time, she experienced sudden acceleration. Updated 09/17/15*jb
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217805CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10210374TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205383Spots in Window Glass - vehicle exterior
- 10205381Intermittent Audio from Podcasts on iPhones Running iOS 7.0
- 10205380How to play itunes radio using the vehicle's Audio System
- 10205379Characteristics of Facetime Audio Calls using - All 2012-2014 My Models
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205371Navigation and Audio System Update/ Upgrade USB Directory.
- 10205365Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205354HDD Navigation Kprogrlam Setup
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205341HDD Navigation Program Setup
- 10205340HVAC Odor Maintenance
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205325Leather Care Best Practices.
- 10205319Brake Pedal Force Gauge SST for Parking Brake Inspection.
- 10205312Theft Deterrent/Keyless Entry.
- 10205308HID Headlamp Housing Paint Bubble I Poor Appearance
- 10205307XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
Every Lexus IS 250 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.