2013 Lexus IS 250
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › IS 250 › 2013
These records cover every 2013 Lexus IS 250. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2013 Lexus IS 250. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2014-2016 Toyota 4Runner, 2014-2015 Scion xB, Lexus IS350C, IS250C, 2014 Toyota Sienna, Lexus IS-F, and 2014-2017 Lexus GX460 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began February 15, 2019. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013 Scion xB, Toyota Corolla, Corolla Matrix, Sienna, 4Runner, Lexus IS250, IS350, IS250C, IS350C, IS-F, and GX460 vehicles sold, ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP (Saipan), and the U.S. VI or "Zone A." Toyota is also recalling…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began on January 29, 2018. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Owner complaints
5 complaints1 involved a crash1 injuries
What owners report most
Latest complaints
- Air bags · Vehicle speed control
TL* the contact's mother owns a 2013 lexus IS 250. While the driver was attempting to park the vehicle, the gear shift lever was placed in park with the brake pedal depressed. Suddenly, the vehicle accelerated independently, drove over a curb, struck a tree, and struck a parked vehicle. The air…
TL* the contact's mother owns a 2013 lexus IS 250. While the driver was attempting to park the vehicle, the gear shift lever was placed in park with the brake pedal depressed. Suddenly, the vehicle accelerated independently, drove over a curb, struck a tree, and struck a parked vehicle. The air bags failed to deploy. A police report was filed. The driver was injured and sought medical attention at the emergency room. The vehicle was towed to a collision center. The vehicle was not diagnosed and the repair was still pending. An unknown dealer was contacted and informed of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000. The vin was not available.
- Steering · Wheels
When steering wheel IS turned to the right while driving. A metal scraping noise occurs. This has been fixed several times but keeps occuring more often. This only happens when car IS in motion. And I believe it has something to do with the placement of the brake shield. As if something IS pressing on it.
- Engine
The engine could stall in the middle of driving because of misfire. My lexus 250 only 40K mileage and always do proper maintenance to the engine every 3000 mile. I do research that lexus IS 250 cause carbon build up because of the wrong design of the direct injection. Here's the youtube link…
The engine could stall in the middle of driving because of misfire. My lexus 250 only 40K mileage and always do proper maintenance to the engine every 3000 mile. I do research that lexus IS 250 cause carbon build up because of the wrong design of the direct injection. Here's the youtube link: https://www.youtube.com/watch?v=ytquqflawr8. I brought the car to lexus dealer, they won't admitted, instead they blame me using a wrong fuel. Before I used 91octane shell, then I switch to 91octane chevron. Still has the problem. they should recall for this matter, because it's about safety and the engine could suddenly stall in the middle of driving.
- Air bags
TL* takata recall. the contact owns a 2013 lexus IS 250C. The contact received notification of nhtsa campaign number: 18v024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. the contact owns a 2013 lexus IS 250C. The contact received notification of nhtsa campaign number: 18v024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (lexus of riverside, 3150 adams st, riverside, ca 92504) and was informed that the remedy was on backorder for approximately two weeks. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Suspension · Wheels
The problem that many is250 lexus owners are having with the front tires wearing out or tearing from the inside. I have found that the issue IS the suspension where the front tire and a cotter pin meet every time you hit a bump or pot hole. This has caused great damage to both front tires to the…
The problem that many is250 lexus owners are having with the front tires wearing out or tearing from the inside. I have found that the issue IS the suspension where the front tire and a cotter pin meet every time you hit a bump or pot hole. This has caused great damage to both front tires to the extent where you can see the steel belt. Lexus has gone as far as to blame the tire manufacture and has not taken responsibility for the problem. I ask that this issue be investigated before a life IS lost due to negligence.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10217806CSP: Takata CSP Coverage Job Aid - published 7.28.2022
- 10217805CSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10210374TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205383Spots in Window Glass - vehicle exterior
- 10205381Intermittent Audio from Podcasts on iPhones Running iOS 7.0
- 10205380How to play itunes radio using the vehicle's Audio System
- 10205379Characteristics of Facetime Audio Calls using - All 2012-2014 My Models
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205372Text Reply Function Unavailable for iPhone
- 10205371Navigation and Audio System Update/ Upgrade USB Directory.
- 10205369Navigation and Audio System Update/ Upgrade USB Directory
- 10205368Phone Call History deletion Audio/Visual/Telematics All 2013-14 Lexus
- 10205367Phone Call History Deletion on Vehicles with Entune - Audio/Visual/Telematics
- 10205366Navigation/Multi Info Display Day Mode Operation - Audio/Visaul/Telematics
- 10205365Vehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
- 10205363Suspension - Best Practice for Tire Totation/Nitrogen Filling
- 10205361Adhesive & Sealant Cross Reference Information/ Engine Hybrid System
- 10205360Adhesive & Sealant Cross Reference Information/ Engine Hybrid System
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205344HDD navigation Map kUpdate Process (EMV-N)
- 10205343HDD Navigation Gracenote Database Update Process (EMV-N)
- 10205340HVAC Odor Maintenance
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
Every Lexus IS 250 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.