2015 Lexus IS 250
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › IS 250 › 2015
These records cover every 2015 Lexus IS 250. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
16 complaints1 involved a crash
What owners report most
Latest complaints
- Electrical system · Structure
The contact owns a 2015 Lexus IS250. The contact stated that while operating the vehicle, the radio was inoperable. Upon inspection, the contact discovered that electrical connections located in the trunk space were submerged in water. The cause of the water intrusion was not yet determined. The…
The contact owns a 2015 Lexus IS250. The contact stated that while operating the vehicle, the radio was inoperable. Upon inspection, the contact discovered that electrical connections located in the trunk space were submerged in water. The cause of the water intrusion was not yet determined. The local dealer and manufacturer were notified of the failure and advised the contact to schedule a service appointment. The contact was concerned that with the electrical connections submerged in water, it could cause a fire and safety hazard. The vehicle was not repaired. The failure mileage was 69,000.
- Electrical system · Unknown or other
When it rains there IS a leakage in the trunk where the amplifier IS located. I had a problem with my radio I was not able to hear anything although everything seemed to have been working on the screen I wasn't able to put volume and no sound was coming out the speaker I later find out that it was…
When it rains there IS a leakage in the trunk where the amplifier IS located. I had a problem with my radio I was not able to hear anything although everything seemed to have been working on the screen I wasn't able to put volume and no sound was coming out the speaker I later find out that it was the amplifier not working because where the amplifier IS located inside the trunk it was filled with water from a rainy day I ended up having to buy another amplifier and I installed it and my sound finally worked I was able to put volume up and down 2 months later after I bought the new one another rainy storm happened and my sound stopped working to my surprise it was filled with water where the amplifier IS located and it smelled like burnt the water leakage caused my amplifier to burn I did my research and I found out that im not the only one going through this problem on lexusclub.com and google I found various people going through the same problem im assuming this IS how the car was manufactured and this can be very dangerous because everything could've burned since its an electrical problem this needs to be a recall there IS no coincidence that other lexus owners are going through the same problem my car has not been in any type of collision nor anything has happened to it to cause that leakage in that area this IS a manufacturing problem and needs to be looked at
- Wheels
On October 22, 2022 while driving on the freeway at 55 MPH my front driver side tire lost all pressure rapidly. Luckily, I had run flat tires that prevented a dangerous incident to myself and fellow drivers. I took my car to a local tire shop, and they identified extreme inner wear of the tire that…
On October 22, 2022 while driving on the freeway at 55 MPH my front driver side tire lost all pressure rapidly. Luckily, I had run flat tires that prevented a dangerous incident to myself and fellow drivers. I took my car to a local tire shop, and they identified extreme inner wear of the tire that ripped through the sidewall. This similar damage happened once before. I have replaced two sets of tires in under 30,000 miles. Based on an online search I have found that this issue is widespread to Lexus owners. Here is one forum discussing the issue: https://www.clublexus.com/forums/is-3rd-gen-2014-present/940025-all-about-lexus-is-premature-inner-tire-wear.html. I have contacted Lexus about this, but they would not do anything substantial to address this safety issue. Could the NHTSA investigate this and have Lexus provide a fix?
- Fuel/propulsion system
after I get gas my car wont start. This has been happening for about 9 months. It takes about 10 mins for the car to turn on. Yesterday after I got gas and was driving, my car completely shut off in the middle of the freeway- thought I was going to die. VERY dangerous. Took my car to lexus back in may to be fixed and the issue was NOT fixed. They put new gas in my car and told me that was the issue... was not.
- Unknown or other
This question IS just about this letter that I received and have not been able to find a way to get help for it.
- Suspension
While driving on highway, tire blew out while driving. They say cause tire was wearing need alignment. Bought the car preowned april 2019 and this happen november 2019. Replaced tires in november 2019 and alignment. Tires are wearing in the inner again since march 2020. Lexus said the manufacturer…
While driving on highway, tire blew out while driving. They say cause tire was wearing need alignment. Bought the car preowned april 2019 and this happen november 2019. Replaced tires in november 2019 and alignment. Tires are wearing in the inner again since march 2020. Lexus said the manufacturer made these IS cars a certain way that the tires will always wear. It IS a safety issue that a tire can't handle the suspension performance of this model car for only couple months and than your tire blow out while driving due to having to replace them every 5-6 months. Customers were not made known of these with models as old as mine 2015.
- Seats
Ventilated seats when select to be cold the bottom part on both IS cold but the back part become really hot on both seat with no reason
- Air bags
Vehicle was in motion had a driver side hit, really bad and really hard and the bags didn't deploy
- Unknown or other
Cars,com has an article that there were issues with the lexus is250-350 display screen and lexus dealership will replace the damaged anti-reflective coating so the display screen will work. I purchased the car last year and my screen IS blank. This issue started yesterday and I want to know if other model vehicles are having the same issue. Again, it IS the display audio screen with back up camera. tsb-no sb0002-16.
- Unknown or other
Noticed my leather center console has cracks and IS shiny when it's hot outside.
- Electrical system · Electronic stability control (esc)
I was driving and out of no where my indicator light said low voltage steering. I waited a couple of days to get an oil change and have the car inspected and the service guy wrote up the order. I gave the service guy my keys and noticed he never moved the car, I questioned him as to why and he said…
I was driving and out of no where my indicator light said low voltage steering. I waited a couple of days to get an oil change and have the car inspected and the service guy wrote up the order. I gave the service guy my keys and noticed he never moved the car, I questioned him as to why and he said the car won't start. I replied to his statement and said how IS that I just cut it off. The service guy had a tech test the battery and couldn't read it because the voltage was extremely low.
- Air bags
The latch covering driver side air bag falls off repeatedly, leading to concern there IS a problem in that area that could affect the air bag itself. Car has been to the dealer at least a half-dozen times for repair without actually getting a lasting repair. Filed a formal complaint with lexus…
The latch covering driver side air bag falls off repeatedly, leading to concern there IS a problem in that area that could affect the air bag itself. Car has been to the dealer at least a half-dozen times for repair without actually getting a lasting repair. Filed a formal complaint with lexus three weeks ago, they promised to get back within 10 business days, they did not, and when I phoned today, they continue to stall. No fix. No resolution. The date noted below, oct. 1, IS merely one of the dates of the issue, which IS ongoing and has been ongoing all year.
- Air bags · Unknown or other
The panel that covers the driver side front air bag pops off repeatedly. Car has been back to the lexus dealer (bredemann of glenview, il) at least a half-dozen times without a satisfactory fix. While this appears to be a cosmetic problem, my concern IS there IS a deeper issue that could affect the…
The panel that covers the driver side front air bag pops off repeatedly. Car has been back to the lexus dealer (bredemann of glenview, il) at least a half-dozen times without a satisfactory fix. While this appears to be a cosmetic problem, my concern IS there IS a deeper issue that could affect the air bag as well and I do not want to be driving the car when the air bag suddenly pops. Bredemann lexus has been unable to solve the problem and the general manager of the dealership has not returned a phone call. The date listed below IS merely the last time the car was in for service which failed to fix the problem.
- Engine
Engine stalls after coming to a full stop and then trying to accelerate. Car will creep out into an intersection, then will suddenly accelerate. This leaves me vulnerable to being hit by on coming traffic. Happens on city streets after coming to a complete stop. Can happen when I am going in a straight line or turning. Happens often, but not always.
- Electrical system
Two weeks after buying the vehicle I began to notice that the driver's side door would often time take two or more tries to open with either pulling the door handle or using the keypad. The problem was intermittent in nature and my work schedule was busy so I dealt with it until the problem got…
Two weeks after buying the vehicle I began to notice that the driver's side door would often time take two or more tries to open with either pulling the door handle or using the keypad. The problem was intermittent in nature and my work schedule was busy so I dealt with it until the problem got significantly worse. The car got to the point in which on 11/27/2015 I recorded a video attempting to get into the vehicle to document my concern .i took the vehicle to the dealership on 11/28/2015 because I figured the issue required immediate attention and I was told that I needed an appointment of which the only convenient appointment was for the next week 12/5/2015. I spoke to andre my service advisor about the issue and left the vehicle for service. by 1 pm that saturday I received a call from andre saying that the issue could not be recreated and that I would basically have to come to pick the vehicle up. I told him that I live in boca and had very limited time during the week. He said he would talk to a manager to basically get permission for the repair. The issue was diagnosed as a problem with stretching of the door cable assembly and it was replaced. The issue happened again yesterday and I again wanted to replicate the issue prior to complaining. This morning 12/18/2015 I attempted to open the vehicle and yet again the door would not open . I bought a brand new vehicle because I did not want to have issues of this nature. I know that even new vehicles have issues, but this issue has inconvenienced me severely.
- Unknown or other
Driving on two lane highway doing 40 maybe 45 mph, windows closed, sun shade closed, 80 degree outside temperature and the sun roof expoded out hitting the trunk and damaging the paint. the sound was so loud I that a tree fell on the the back roof and destroyed the car. only the sun roof was…
Driving on two lane highway doing 40 maybe 45 mph, windows closed, sun shade closed, 80 degree outside temperature and the sun roof expoded out hitting the trunk and damaging the paint. the sound was so loud I that a tree fell on the the back roof and destroyed the car. only the sun roof was gone, most of the glass was missing. I did make a sharp uturn 5 minutes before and the front windshied was changed out 3 months before this because the windshied cracked in half with no chip or rocks hitting it.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205325Leather Care Best Practices.
- 10205321Floor Mat Installation During PDS.
- 10205316Tire Positioning Before New Vehicle Delivery
- 10205309Rattle Noise From Rear of Vehicle
- 10205302Multi-Display Coating Damage - Audio/Visual/Telematics
- 10205298Whine Noise at 30-50 MPH.
- 10205297World Standard Automatic Transmission Fluid
- 10205125Tire Positioning Before New Vehicle Delivery.
- 10205124Long Term Vehicle Storage Guidelines.
- 10204556TSB: For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane. If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
- 10204550DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
- 10198149Pol: updates to the 2014-2021 lexus universal flat rate manual
- 10197471Diagnosis of bluetooth connectivity complaints.
- 10190468Lexus Safety Recall and Service Campaign - Technician Certification Requirements
- 10190455TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
- 10188921TSB: Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions. ?Uneven temperature or air flow between the vents. ?Little or no air flow from the vent(s). ?Improper MODE control function. Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix). ?B1442 ? Air Inlet Damper Control Servo Motor Circuit. ?B1443 ? Air Outlet Damper Control Servo Motor Circuit. ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix). ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit. ?B1448 ? Passenger Side Face Servo Motor Circuit. ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit. ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit. Follow the procedures in this bulletin to address this condition.
- 10187279TSB: Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions. ?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix) ?B1442 ? Air Inlet Damper Control Servo Motor Circuit ?B1443 ? Air Outlet Damper Control Servo Motor Circuit ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix) ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit ?B1448 ? Passenger Side Face Servo Motor Circuit ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit Follow the procedure in this bulletin to address this condition.
- 10187257AL: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
- 10187256DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10179782Ti: technical instructions for limited service campaign klg customer support program 19le05 safety connect system ? Vehicle location inaccurate
- 10179697TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
- 10179601TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Every Lexus IS 250 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.