2014 Lexus IS 250
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Lexus › IS 250 › 2014
These records cover every 2014 Lexus IS 250. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
35 complaints6 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Suspension
The contact owns a 2014 Lexus IS250. The contact stated that the rear tires of the vehicle were wearing out quickly. The contact stated that the failure had occurred on a different brand of tires that she had purchased including Pirelli and Continental tires. The contact also stated that the tires…
The contact owns a 2014 Lexus IS250. The contact stated that the rear tires of the vehicle were wearing out quickly. The contact stated that the failure had occurred on a different brand of tires that she had purchased including Pirelli and Continental tires. The contact also stated that the tires were only lasting for 3,000 miles. The vehicle was taken to two independent mechanics who diagnosed that no issues were found, and the vehicle had a proper alignment. The contact stated that she had been purchasing rear tires of size: 255/35/R18 per manufacturer's instructions. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,000.
- Structure › Body · Visibility/wiper
Headlights are not sealed properly and moisture in the air rusts the lightbulb and they have to replace the whole headlamp!
- Vehicle speed control
When parking the car at a shopping mall, the car suddenly accelerated and jumped the curb. It finally stopped when it hit a stopped bus. Two teenage passengers were in the vehicle. The driver does not believe the accelerator was pressed enough to cause the vehicle to accelerate in the manner it did.
- Electrical system · Suspension · Unknown or other
Suspension, control arms, shocks, axels, etc. Aren't strong enough to hold the weight of the car, making the tires have a negative offset and cause extreme amounts of wear on far inside of the tire. the navigational screen conintues to shut off and then turn back on while driving. I find this a concern because it happens when I reverse as well
- Electrical system
Amplifier IS in a location where it gets damp and moisture ruin it.
- Fuel/propulsion system
Toyota has a recall on their fuel pumps and noticed my car was in the article. My fuel pump in my lexus is250 f sport has gone bad and I need to know if it's covered. I typed in my vin number on this website but it's giving me information on a lexus is200t. My car was stationed and will not start up due to fuel pump
- Air bags
Sea airbags warning b1861 code happened while driving
- Engine
TL* the contact owns a 2014 lexus is250. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed that the fuel pump failed and needed to be replaced. The…
TL* the contact owns a 2014 lexus is250. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed that the fuel pump failed and needed to be replaced. The vehicle was not repaired and was not taken to a dealer for a diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
- Fuel/propulsion system
Major fuel leak on 2 fuel injectors. Potential fire hazard could have happened if not towed to my local mechanic. Minor crash happened due to some headache. the vehicle has 90,300miles on it and was serviced per the manufacturer's recommendation. based on research this IS persistent with some lexus models. *tr
- Electrical system · Unknown or other
My 2014 lexus IS 250 currently does not have working locks. I had previously owned a 2010 lexus IS 250 with issues with the locks. The actuator was changed and the car works for a minimal amount of time and then the actuator stops working again. It IS very expensive to fix and the dealership wants…
My 2014 lexus IS 250 currently does not have working locks. I had previously owned a 2010 lexus IS 250 with issues with the locks. The actuator was changed and the car works for a minimal amount of time and then the actuator stops working again. It IS very expensive to fix and the dealership wants $555 dollars to replace it per door. Currently no locks on my 2014 lexus work. The dealership wants over $2,200 dollars to replace the actuators. This IS a safety issue. If my son were to unlock his door in the back and someone were to try to open his door I could not lock it to protect him. If I'm on the wrong side of town and someone tries to get in on the opposite side of my car where I cannot reach the lock, I'm in danger. This IS a danger issue and a known issue for lexus, a recall needs to be done. We paid a lot of money for our cars and expect to at least be safe with locks. *tr
- Steering
The steering stops working when traveling at highway speeds over long distances. The electronic steering gear rack starts to fail making keeping the vehicle in a straight line difficult. *tr
- Air bags
Impact with concrete pillar. Car was a total loss. Driver suffered head injury leading to seizure and three broken vertebrae. Airbags did not deploy.
- Suspension
The vehicle IS all wheel drive. Both front tires have excessive wear on the inside. This wear IS so severe that the cords were showing on the inside edge of the tires, while the remaining portion of the tire looks normal. The tires needed replacement after 10,000 miles. lexus had performed an…
The vehicle IS all wheel drive. Both front tires have excessive wear on the inside. This wear IS so severe that the cords were showing on the inside edge of the tires, while the remaining portion of the tire looks normal. The tires needed replacement after 10,000 miles. lexus had performed an alignment and all scheduled services. when I questioned the dealer about the excessive wear (lexus of warwick, ri), I was told that this was normal and the car originally came with a factory notice informing the purchaser that the inside of the front tires were prone to excessive wear. I purchased the vehicle as a factory certified vehicle with 20,000 miles on it and did not receive any notice, nor was it included in the operator's manual.
- Air bags
Takata recall
- Suspension
Lexus IS vehicles are subject to excessive inner tire wear. Vehicles serviced at lexus dealership are not properly inspected. Even after providing proper maintenance by the dealership such as tire alignment. The aggressive camber applied these lexus vehicles can possibly cause accidents because…
Lexus IS vehicles are subject to excessive inner tire wear. Vehicles serviced at lexus dealership are not properly inspected. Even after providing proper maintenance by the dealership such as tire alignment. The aggressive camber applied these lexus vehicles can possibly cause accidents because divers are unaware of the excessive wear and often times are not told about tire issues after taking their vehicle to the dealership for service. personally speaking I found my self with this situation, when driving home on the freeway. A vehicle in front of me drop some chairs they were carrying , I have to conduct an evasive maneuver. The car felt a bit weird after arriving at home. Upon inspecting my tires they show extreme tire wear. The next day I arrived at my local lexus dealership and the service representative advise me that tires needed to be replaces. The vehicle had about 16K since the last tire replacement. I mentioned to him that the tire wear was unacceptable. The service rep mention to me that lexus IS vehicles are notorious for excessive tire wear and brake wear. My issue was not with the purchase of the tires but with the lack of notification of the excessive tire wear. March of 2018 was my last service to this vehicle they provided an oil change and a vehicle alignment. The service rep mentioned that checking tires and checking brakes was not part of the inspection process they provide their customers. I was shocked and appalled specially since they know about the tire wear issues. Checking tires should be their number one priority if they know these issues are persistent on this vehicles.
- Unknown or other
When locking car with remote, the gas door pops open. this IS the 2ND IS 250 2014 that did this.
- Wheels
I experienced unusual rear tire wear. I take my lexus in for service at the lexus dealer every 5000 miles. I purchased the car at 32,000 miles. When I went in for my 45,000 mile service this week, I was told I needed 2 new rear tires. They were worn excessively on the inside tread and the inside…
I experienced unusual rear tire wear. I take my lexus in for service at the lexus dealer every 5000 miles. I purchased the car at 32,000 miles. When I went in for my 45,000 mile service this week, I was told I needed 2 new rear tires. They were worn excessively on the inside tread and the inside wall had metal threads showing. Yes I always keep my tires properly inflated. Of course I purchased new tires and had an alignment done. I was told by the lexus dealer and by another car repair shop that there was nothing that I could do to prevent the tires from wearing out every 15,000 miles even with a yearly alignment. They both told me the front and rear tires are different sizes and therefore cannot be rotated and it was something about how lexus has this car set up, something with the lower control arms or something.i went online to some lexus owners forums and discovered that this IS a common problem with the lexus IS models. From a safety standpoint I am concerned that the tires wore so quickly from my 40,000 to 45,000 mile service and had I not took it in to the dealer when I did, I may have a serious blowout or something. Also I am wondering why the dealer who did my service did not notice unusual tire wear at 40,000 miles.
- Air bags · Service brakes · Steering
I had a car accident due to the break not working car accidents caused by mechanical failure the airbag didn't even work
- Unknown or other
Musty odor when using air conditioning. Lexus technicians tolld me to put air system on recycle to prevent smell. I did that and smell IS back. I have never had a car do this. After research, there seems to be a problem with this model car
- Air bags
Takata recall. I received the safety recall notice on march 2017 and brought the car to lexus san diego dealer located at kearny mesa san diego ca on 25 march to get it fixed. I was told that there IS no parts available so they put me on the waiting list. I came back after a month and the dealer said that there still no parts.
- Electrical system
The battery goes dead for no reason. This has happened 3 times and I took it to the dealer but they tell me that everything IS fine and that I must have left something on. Once maybe but not 3 times, every time this happens the car IS parked in my driveway. There IS no dealer near me so I have to…
The battery goes dead for no reason. This has happened 3 times and I took it to the dealer but they tell me that everything IS fine and that I must have left something on. Once maybe but not 3 times, every time this happens the car IS parked in my driveway. There IS no dealer near me so I have to drive 50 miles one way just for them to tell me that the battery IS fully charged. Well no kidding, I just drove 50 miles with the battery being charged by the alternator. It doesn't happen all the time but a new car shouldn't have to be jump started in order to get to work. I had the car towed last time and they said that the battery was dead and that they charged it up and everything IS fine now. 3 days later the same thing happened and I had to jump start the car. I have seen several post on the web with others having the same issues and feel that lexus maybe I should have bought a ford or chevrolet at least they are close to my house. I guess you live and learn. *tr
- Engine
TL* the contact owns a 2014 lexus IS 250. The contact purchased the pre-owned vehicle on august 21, 2015. The contact noticed a mildew odor in the vehicle. The dealer switched out the filter six times to remedy the odor. The contact was informed that when the warranty expired, the filters would no…
TL* the contact owns a 2014 lexus IS 250. The contact purchased the pre-owned vehicle on august 21, 2015. The contact noticed a mildew odor in the vehicle. The dealer switched out the filter six times to remedy the odor. The contact was informed that when the warranty expired, the filters would no longer be changed. The manufacturer was notified. The corporate center stated that the issue had to be taken care of by a lexus dealer. The contact's warranty had since expired and lexus would not repair the vehicle for free. The failure mileage was 31,000....updated 01/05/17 *bf consumer no longer has the car updated 9/5/18*jb
- Air bags · Structure › Body
TL* the contact owns a 2014 lexus IS 250. The contact stated that both the driver and passenger side air bag panels detached. The vehicle was taken to the dealer and the air bag panels were replaced. In addition, the rubber around the sun roof also detached. The dealer repaired the rubber trim. The…
TL* the contact owns a 2014 lexus IS 250. The contact stated that both the driver and passenger side air bag panels detached. The vehicle was taken to the dealer and the air bag panels were replaced. In addition, the rubber around the sun roof also detached. The dealer repaired the rubber trim. The vehicle was repaired numerous times for these failures, but they kept recurring. The manufacturer was notified of the failures. The failure mileage was 35,000. The vin was not available.
- Electrical system
This car has had nothing but electrical problems. First the door lock went bad, then the sunroof went bad, then the infotainment system was unusable for 2 days (it was widely publicized on social media as a faulty system update). To top it off, each and every time I attempted to get these issues…
This car has had nothing but electrical problems. First the door lock went bad, then the sunroof went bad, then the infotainment system was unusable for 2 days (it was widely publicized on social media as a faulty system update). To top it off, each and every time I attempted to get these issues resolved the dealership kept damaging my vehicle. I contacted lexus corporate and they refused to get involved stating this was an issue with the dealership and suggested I contacted the owners of the dealership. Even though these were botched warranty repairs. I even contacted the national center for dispute settlement (ncds) to have the warranty extended from 50,000 to 100,000 miles and their reply was these issues did not affect the safety of my vehicle. From talking to the people at the dealership that check my vehicle in, electrical problems in this particular model are common. To this day, the infotainment (which has a navigation system) still randomly restarts itself. This IS unsafe if this happens when you are using the navigation system while on the highway. *tr
- Air bags
I called the dealership regarding the expanding recall and am trying to find out if my car has the tekata airbags. I had to call the north american headquarters in torrance california where they made fun of me on the phone line. I just want to know if I have tekata airbags that are not yet in the…
I called the dealership regarding the expanding recall and am trying to find out if my car has the tekata airbags. I had to call the north american headquarters in torrance california where they made fun of me on the phone line. I just want to know if I have tekata airbags that are not yet in the recall that IS expanding so I can deactivate them or get the issue addressed. I do not feel comfortable driving the car without knowing this. They admit they have the information as to the manufacturer for the airbags but refuse to give it to me. Please help me get them to release the info and not treat customers with such lack of concern and disrespect as I experienced.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10230353TI: 19LE05 Expired December 1, 2022
- 10230352DP: Limited Service Campaign KLG expired December 01, 2022
- 10230351TI: 19LE05 Expired December 1, 2022
- 10230350DP: Customer Support Program 19LE05 expired December 1, 2022.
- 10214355Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
- 10209023TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10207962TSB: This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type. This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
- 10207945POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10205386Some models are equipped with front and rear wheels of different offsets or width. Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
- 10205385Bluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
- 10205384DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
- 10205383Spots in Window Glass - vehicle exterior
- 10205381Intermittent Audio from Podcasts on iPhones Running iOS 7.0
- 10205380How to play itunes radio using the vehicle's Audio System
- 10205379Characteristics of Facetime Audio Calls using - All 2012-2014 My Models
- 10205378When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in the vehicle display showing that an outgoing call is being made.
- 10205377XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205376Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205375Window and Windshield kProduct Report Tips - Multiple Vehicles
- 10205374Navigation Micro SD Card Error
- 10205373Navigation Micro SD Card Error
- 10205369Navigation and Audio System Update/ Upgrade USB Directory
- 10205368Phone Call History deletion Audio/Visual/Telematics All 2013-14 Lexus
- 10205367Phone Call History Deletion on Vehicles with Entune - Audio/Visual/Telematics
- 10205359Oil Viscosity Applicability and Cfhange Interval Guide
- 10205358Oil Viscosity Applicability and Cfhange Interval Guide
- 10205352Windshield Wiper Blade Maintenance and cleaning
- 10205346Auto matic Transmission Replacement kPrecautions
- 10205342Navigation System Firmware Update
- 10205340HVAC Odor Maintenance
- 10205331Immobilizer and Smart Key Reset
- 10205330Immobilizer and Smart Key Reset
- 10205329Immobilizer and Smart Key Reset.
- 10205328Tire Positioning Before New Vehicle Delivery
- 10205327Techstream ECU Flash Reprogramming Procedure.
- 10205326Battery Maintenance for In-Stock Vehicles.
- 10205325Leather Care Best Practices.
- 10205309Rattle Noise From Rear of Vehicle
- 10205307XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
- 10205302Multi-Display Coating Damage - Audio/Visual/Telematics
Every Lexus IS 250 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.