2002 Mazda B-Series Truck
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › B-Series Truck › 2002
These records cover every 2002 Mazda B-Series Truck. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2002 Mazda B-Series Truck. Newest first.
Mazda IS recalling model year 1995 through 1997 and model year 2001 through 2003 trucks equipped with texas instruments speed control deactivation switch (scds) and/or anti-lock brake system (ABS) and manufactured on or before december 5, 2002. a component of the cruise control deactivation switch may deteriorate over time and develop a leak. this…
Risk and remedy
Risk
A vehicle fire could occur with or without the engine running.
Remedy
Mazda will notify owners that dealers will install a universal fused jumper harness on the cruise control deactivation switch free of charge. the safety recall began on december 11, 2009. owners may contact mazda at 1-800-222-5500 option #6.
On certain trucks equipped with a speed control system, the speed control deactivation switch may, under certain conditions, leak internally and then overheat, smoke, or burn.
Risk and remedy
Risk
This could result in an underhood fire.
Remedy
Dealers will install a fused wiring harness. an interim notice was sent to owners on september 7, 2007, directing them to have the speed deactivation control switch disconnected temporarily. a second notification letter to owners was in february 2008 advising them to return to dealers for installation of the repair part. owners of affected vehicles who did not receive a phase 2 notice and have not had the recall completed will be notified beginning august 6, 2008. owners may contact mazda at 1-800-222-5500.
Owner complaints
28 complaints5 involved a crash6 injuries
What owners report most
Latest complaints
- Engine · Power train
Transmission 1st/2nd gear synchromesh went out 5 times, finally mazda admitted something was wrong with engine,3x was under warranty, last 2X I paid all costs. judge ruled against mazda in small claims court.
- Vehicle speed control
Dealer confirms this recall was completed nov 1, 2007 I called today to confirm, and gave my new address: 4133 224th lane SE, unit #101, issaquah, wa 98029-5203. how do I get this recall removed - important for potential future sale... dealer IS lee johnson chev /mazda of kirkland wa. updated 02/08/17*lj *cn
- Electronic stability control (esc)
Can not get the local mazda dealer (skyland automotive)(888-231-1092) to make an appointment to have the safety recall 4707h repaired. can you help.
- Engine and engine cooling
I was driving in the high way and braked for there was traffic ahead and as soon as my rpm went low my truck suddenly hesitated deeply and turned off. *Tr
- Engine and engine cooling › Engine
Engine cooling system had internal corrosion which caused heating failure (thermostat). In new hampshire when the temperature IS at or below zero, the risk of freezing to death because the car will not heat properly could have its consequences. in order to correct the problem, the engine had…
Engine cooling system had internal corrosion which caused heating failure (thermostat). In new hampshire when the temperature IS at or below zero, the risk of freezing to death because the car will not heat properly could have its consequences. in order to correct the problem, the engine had to be replaced (used engine) at a cost of $3000.00 the problem was caused, most likely by incorrect antifreeze installed in the engine. This was done either at the factory or the new car dealership when the car was preped for sale. *Tr
- Seats
Tl*the contact owns a 2002 mazda b3000. while the contact was seated in the parked vehicle, the driver's seat back rest failed. he currently has a box behind the back rest to keep it erect. the dealer wants to keep the vehicle overnight and charge for a diagnostic. the contact does not want to…
Tl*the contact owns a 2002 mazda b3000. while the contact was seated in the parked vehicle, the driver's seat back rest failed. he currently has a box behind the back rest to keep it erect. the dealer wants to keep the vehicle overnight and charge for a diagnostic. the contact does not want to leave his vehicle overnight or pay for the diagnostic. he feels that it IS mazda's responsibility to correct the failure for free. the contact plans to take the vehicle to an independent body shop. the current mileage was 72,000 and failure mileage was 55,000.
- Power train › Driveline › Differential unit
Since I purchased the vehicle there has been noticeable play in the rear differential. I ignored it for a long time and then after the warranty had expired I took it to a repair shop in the area that has a very good reputation for repairing and setting up differentials. after examining the gears…
Since I purchased the vehicle there has been noticeable play in the rear differential. I ignored it for a long time and then after the warranty had expired I took it to a repair shop in the area that has a very good reputation for repairing and setting up differentials. after examining the gears in the rear end he told me the play was caused by a part that was machined incorrectly at the factory. he said it was a hole that was drilled too large for the pin that IS installed in it to hold the axle gears in place. he assured me that it was not caused by wear because this pin IS not a moving part. I have continued to drive the truck without any repair being made, it does not seem to be getting any worse, but who knows how long until it fails? *tr
- Exterior lighting › Headlights
Passenger low beam headlight does not work fuse IS ok fuse slot has power lamp was replaced still does not work. *tr
- Vehicle speed control
Factory recall we were notified to have our cruise control on our 2002 mazda 4wd-b400 pu disconnected because of a factory recall. we did this in october 2007. to date we have heard nothing about the repairs. our dealers keeps telling us that they are waiting for parts. where in the world are…
Factory recall we were notified to have our cruise control on our 2002 mazda 4wd-b400 pu disconnected because of a factory recall. we did this in october 2007. to date we have heard nothing about the repairs. our dealers keeps telling us that they are waiting for parts. where in the world are these parts manufactured that they can't get them by now? since then we are getting an "engine light on" which indicates that we either have a short circuit condition or the dpfe/egr valve pressure sensor has failed. I want to know if this IS due to their disconnecting the cruise control? please let me know soon! *tr
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip › Abs warning light · Vehicle speed control › Cruise control
Tl*the contact owns a 2002 mazda b3000. the contact received a safety recall notice and took her vehicle to the mazda dealer on september 26, 2007. the dealer deactivated the cruise control switch, however, the ABS light illuminated the same day. the vehicle was returned to the dealer on…
Tl*the contact owns a 2002 mazda b3000. the contact received a safety recall notice and took her vehicle to the mazda dealer on september 26, 2007. the dealer deactivated the cruise control switch, however, the ABS light illuminated the same day. the vehicle was returned to the dealer on september 27, 2007. mazda reconnected the cruise control switch and informed her that the safety recall did not apply to her vin. she stated that the ABS light was not illuminated when she brought the vehicle in for the recall repair. the purchase date and recall number were unknown. the current and failure mileages were 28,000.
- Air bags
The vehicle IS a 2002 mazda b4000 truck. problem: intermittent air bag indicator light on dash. took to local dealer on 6-29-06 and diagnostic analysis showed a faulty air bag harness. Warranty purchase date was 03-31-03 with 3 year expiration 03-31-06. current odometer IS 49,849. cost of…
The vehicle IS a 2002 mazda b4000 truck. problem: intermittent air bag indicator light on dash. took to local dealer on 6-29-06 and diagnostic analysis showed a faulty air bag harness. Warranty purchase date was 03-31-03 with 3 year expiration 03-31-06. current odometer IS 49,849. cost of repair IS stated by dealer to be $1500 parts and labor for replacement or they say manufacturer has "approved" a less expensive repair of replacing only the connectors at a cost of $422.96 parts and labor. concern about longevity of original product parts, safety of occupant(s) with indicator light on and or off, high cost of repair, and short term repair guarantee. do not feel secure in the vehicle with my family. *nm
- Tires › Sidewall
I have original goodyear tires on my truck which are having bulges on the sides of two of the tires. I have gone to two dealers-the first said that they were safe and won't replace them for my safety;the second dealer said they had no warranty on that particular model even though they offered…
I have original goodyear tires on my truck which are having bulges on the sides of two of the tires. I have gone to two dealers-the first said that they were safe and won't replace them for my safety;the second dealer said they had no warranty on that particular model even though they offered similar tires having warranties to 60,000 miles. My concern IS for first the safety other fellow drivers who may not notice this defect. Second, the companies inability to report and replace my tires,or report this to corporate. I will watch this defect on my truck, but my concern IS for those on long and fast trips. I remember the other defects on tires and those poor peoples problem. *Jb
- Seat belts › Front › Buckle assembly
Dt*: the contact stated on two separate occasions the driver side seat belt would not lock. the vehicle was taken the dealership both times and the buckle assembly was replaced both times. the final time, the buckle assembly would not release. the buckle assembly was replaced a third time.
- Power train › Automatic transmission
Dt*: the contact owns a 2002 mazda b-2300 truck. while at a stop and attempting to accelerate the vehicle stalled. the dealer determined the transmission needs to be replaced however, no repairs have been made. *ak updated 03/09/06
- Seats › Front assembly › Recliner
I leaned back to get change out of my pocket and drivers seat broke and reclined completely, I was not on the street. I took the truck, (2002 mazda b3000, 41300 miles) to the dealer "holiday mazda, fond du lac,wi" and had the part replaced (part # zz99-57-002 description "seat recliner bolt") I am…
I leaned back to get change out of my pocket and drivers seat broke and reclined completely, I was not on the street. I took the truck, (2002 mazda b3000, 41300 miles) to the dealer "holiday mazda, fond du lac,wi" and had the part replaced (part # zz99-57-002 description "seat recliner bolt") I am very concerned about this failure, it IS obviously a defective part, if I had been on the highway at the time of the failure, I can just imagine the results. *nm
- Service brakes, hydraulic › Antilock/traction control/electronic limited slip
On several occasions, my mazda truck B300 V6 model has locked up on its brakes. the vehicle comes equipped with an ABS (four-wheen anti-lock system) which prevents it from locking up during driving conditions. however, on four varied situations in location, weather conditions and mileage apart…
On several occasions, my mazda truck B300 V6 model has locked up on its brakes. the vehicle comes equipped with an ABS (four-wheen anti-lock system) which prevents it from locking up during driving conditions. however, on four varied situations in location, weather conditions and mileage apart 20,000, 30,000-35,000, 40,000 (considering three of them was before I hit 50K and then after getting my 60K service matienance)61k, my front end tires locked up while merging onto a highway; turning leftu nderneath an underpass; proceedin forward on a major road in houston, tx; and while just making a normal turn, not a sharp turn, but turning into a neighborhood, austin, tx. I in all occassions have had my foot firmly applied to the brakes and stilli lost control of the steering, with both my hands on the wheel, and had to turn the truck off after managing not to hit the car directly to my left on at least three reoccurrences. all under rainy or wet conditions where the road was level, normal, congested, or going downward on a smooth slope in elevation. I mentioned it to the dealership twice and was told that, that lost of traction was due to elevation of the truck and pressing the gas while I turned left. on the past three occassions I did not have my foot on the gas turning, ever while turning. I like my truck, but I could've had caused some major car wrecks due to some malfunctioning. *Ak
- Air bags › Frontal › Sensor/control module
We have had the vehicle into the authorized mazda dealer service center for the air bag light continuing to come on. the dealership keeps fixing this problem; however, it comes back on over and over again. *la
- Engine and engine cooling
The check engine light has come on 3 times in 22000 kms the mechanic said not to go over 140km. Bought when I bought the truck the sales man never told any thing about it. I have passed cars and trucks on a four lane high way and some times you got to speed up to get buy.when the speed limit IS 110 km and they made me pay $65 bucks to fix it.something I didnt even no about or was told.
- Power train
3 months after I purchased my truck, I started having problems with the transmission. the transmission bangs like someone hit me from the rear when shifted from park to reverse. It also shutters when I press the accelerator.
- Engine and engine cooling
Intermittent, random, engine stalling. the 2002 mazda b3000 dual sport will stall randomly and without warning. so far the vehicle has stalled on four separate occasions and under different weather conditions. several other dual sport owners I have talked to report the same stalling condition. dealership repair facility has so far been unable to verify a fault condition leading to engine stalling.
- Air bags
Vehicle was involved in a crash. Vehicle hit a tree head on while driving about 50mph. Upon impact, airbags did not deploy. *ak
- Air bags › Frontal
While driving 50 mph consumer's child was plugging in a cell phone cord, and lost control of vehicle. vehicle veered down into an embankment. Then, came back onto the highway, side swiped another vehicle, and slammed into a guardrail. Seat belts were worn, but the air bags did not deploy. consumer's child suffered severe injuries.*ak
- Power train › Clutch assembly
While traveling on the highway and without prior warning vehicle will stall while engaging the clutch pedal.*ak
- Air bags › On-off switch assembly
Consumer started the vehicle which was engaged in lower gear, with out pushing the clutch, the vehicle hit a wall ,and both air bags deployed. *ak the consumers wife pushed in the clutch and started the vehicle, not realizing that the truck was left in first gear instead of setting the…
Consumer started the vehicle which was engaged in lower gear, with out pushing the clutch, the vehicle hit a wall ,and both air bags deployed. *ak the consumers wife pushed in the clutch and started the vehicle, not realizing that the truck was left in first gear instead of setting the emergency brake, she released the clutch. the vehicle immediately jerked directly into the wall in front of it. this caused both air bags to deploy. the problem was with the side air bag switch being in the off position, and the air bags deployed anyway. *scc *jb
- Power train › Manual transmission
Transmission will not shift into overdrive until speeds of 58-60 are reached - when accelerating. took vehicle to dealer for the complaint. Dealer tech said vehicle would not shift during 'agressive accelerating' . Driver must ease up on gas pedal before transmission would shift to overdrive. Said…
Transmission will not shift into overdrive until speeds of 58-60 are reached - when accelerating. took vehicle to dealer for the complaint. Dealer tech said vehicle would not shift during 'agressive accelerating' . Driver must ease up on gas pedal before transmission would shift to overdrive. Said this was normal. Never heard of an automatic transmission with such requirements. None that I have ever owned required an easing up on gas in order to shift. when I followed dealers instructions, vehicle will still not shift until it has been driven for some period of time. under such conditions, I can't get into overdrive for the trips I take, so the overdrive does me no good. Vehicle gets very poor mileage as a relult. Don't think this IS a normal condition. I only have less than 2000 miles (since oct 2002) because of such driving conditions and poor mileage.*ak
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10232299Speedometer replacement procedure
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10222564Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design of the exhaust manifold has been modified.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213429Paint damage Mazda pocket paint guide
- 10213422Proper usage of driver's floor mat.
- 10213333Battery test procedure requirements using the GR81291
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10188016This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10188015The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10186703In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- 10186693Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10179228New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
- 10177847When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
- 10173097Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10170817When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10170661In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10170656Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10154879In support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
- 10153339In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10153334When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10153331This service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage. Floor mat moves forward due to improper installation. Inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. Floor mat is stacked one on top of another.
- 10153315Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10153311On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.
- 10153309The Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code. NOTE: A Warranty Code is required for warranty claim submission Battery Identification (Mazda batteries have 2 rating types) 1. JIS (Japanese Industrial Standard): JIS codes are six-digit alpha-numeric markings molded into the top of the battery to identify a battery by the capacity (amps), dimensions, and battery terminal type. Vehicles manufactured in Japan come from the factory with a JIS rated battery. NOTE: Replacement batteries may use a CCA rating. If so, use the CCA rating listed on the battery. 2. CCA (Cold Cranking Amps):CCA ratings are normally located on a sticker affixed to the top of the battery to indicate a battery's Cold Cranking Amps. CCA rated batteries are supplied with domestically produced vehicles. NOTE: If an incorrect CCA rating is entered into the Mazda GR8-1291, it will result in a false result and invalid Warranty Code from the tester. This will also result in unnecessary replacement of batteries.
- 10153308This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10153307Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.
Every Mazda B-Series Truck model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.