2009 Mazda MAZDA5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › MAZDA5 › 2009
These records cover every 2009 Mazda MAZDA5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2009 Mazda MAZDA5. Newest first.
Mazda IS recalling certain model year 2009-2010 mazda5 vehicles manufactured from june 29, 2009, through april 28, 2010. water may not have been removed completely from the harness connector of the fuel pump due to variations in the fuel tank leak check process performed before vehicle assembly. the connector pin may corrode, potentially causing the pin…
Risk and remedy
Risk
This could lead to an inoperative fuel pump, engine stall and the inability to restart the engine increasing the risk of a crash.
Remedy
Dealers will inspect the fuel pump connector and if necessary it will be replaced and the harness will be repaired free of charge. the safety recall began on december 6, 2010. owners may contact mazda customer assistance center at 1-800-222-5500.
Mazda IS recalling certain model year 2007-2009 mazda3 and mazda5 vehicles manufactured from april 2, 2007 through november 30, 2008. these vehicles may have a condition in which a sudden loss of power steering assist could occur at any time while driving the vehicle.
Risk and remedy
Risk
Power steering assist IS suddenly lost reducing the driver's ability to steer the vehicle as typically expected, and increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will replace the power steering pump and lines free of charge. the safety recall began on september 15, 2010. owners may contact mazda customer assistance center at 1-800-222-5500.
Thule, inc. IS recalling 2,323 owner-installed roof-mounted fit kits, models 3068 and 3069, manufactured between january 1, 2008 and february 28, 2009 that are used with thule podium foot packs, models 460 and 460R. these fit kits were sold as aftermarket equipment for use on the vehicles listed above. the bolt(s) used to secure the foot to the vehicle…
Risk and remedy
Risk
This may result in the bolt(s) snapping off during use or without a load. the unsecured rack and load can then come loose while driving creating a potential road hazard, possibly resulting in a vehicle crash.
Remedy
Thule will mail a retro fit kit along with repair instructions to owners free of charge. the safety recall IS expected to begin on or before april 13, 2009. owners may contact thule toll-free at 1-800-238-2388.
Owner complaints
64 complaints4 involved a crash2 involved a fire5 injuries
What owners report most
Latest complaints
- Steering
While driving car turns on its own almost causing accident
- Electrical system · Exterior lighting
The headlights on this car are dangerously dim. Like the turn signals overpower them levels of dim. I’ve replaced the bulbs, the battery, cleaned all the connections, replaced the alternator, nothing makes a difference.
- Steering · Vehicle speed control
This model of mazda steering wheel stop rotating mostly on highway. At time it become too stiff to ove for 5 to 10 minutes and then it comes back on it IS worrying me as it may cause an unvoidable crash.
- Electrical system
Intermittently, the doors will not unlock when inside the vehicle, effectively trapping the occupants inside. Additionally, the locks will fail to lock or lock with either the key or the remote fob. trapping occupants inside or prohibiting someone on the outside from getting in to retrieve children inside.
- Engine · Fuel/propulsion system
TL* the contact owns a 2009 mazda 5. The contact stated that the vehicle would not start. On one occasion, the vehicle broke down in the middle of a street and was towed to the contact's home. The contact had a mechanic inspect the vehicle who stated that the fuel pump could be the cause of the…
TL* the contact owns a 2009 mazda 5. The contact stated that the vehicle would not start. On one occasion, the vehicle broke down in the middle of a street and was towed to the contact's home. The contact had a mechanic inspect the vehicle who stated that the fuel pump could be the cause of the failure. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 163,000.
- Steering
TL* the contact owns a 2009 mazda 5. While driving 55 mph, the power steering malfunctioned and the steering veered to the left. The failure almost caused a crash. In addition, the entire instrument panel illuminated. The contact had to exert excessive force to turn the steering wheel and pull the…
TL* the contact owns a 2009 mazda 5. While driving 55 mph, the power steering malfunctioned and the steering veered to the left. The failure almost caused a crash. In addition, the entire instrument panel illuminated. The contact had to exert excessive force to turn the steering wheel and pull the vehicle off the road. When the vehicle was turned off and restarted, the power steering returned to normal and the contact was able to drive home. The manufacturer and the dealer were not notified. The vehicle was not diagnosed or repaired. The failure mileage was 86,000.
- Electrical system
Climate control malfunctioning and turning on the heater not ac
- Structure › Body
Sliding passenger door will not latch. Will open while driving.
- Electrical system
While driving the car (approximately 35 miles per hour) there IS a sudden loss of power, including loss of power steering. car would not restart. we replaced alternator and had battery checked, which was working fine when the same problem occurred while driving on highway at 45 mph. problem IS recurring. car IS unsafe to drive.
- Engine
TL* the contact owns a 2009 mazda 5. While the contact's son was driving 45 mph, the driver heard a grinding and clunking noise. The vehicle was taken to an independent mechanic where it was diagnosed that the motor mounts failed and shifted the engine forward, which caused the cv joints and engine…
TL* the contact owns a 2009 mazda 5. While the contact's son was driving 45 mph, the driver heard a grinding and clunking noise. The vehicle was taken to an independent mechanic where it was diagnosed that the motor mounts failed and shifted the engine forward, which caused the cv joints and engine head to fail. The vehicle was not repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000.
- Unknown or other
The car dealershop didn't inform me about this car had 3 recall ,and I need to cancel the contract.i haven't pick up the car yet.if dealer sold me defected car with recall problem,i want to protect myself from fraud.
- Wheels
I have had 2 tire pressure monitoring valves break into 2 parts each in the past 4 months. the latest was when I was driving today on city streets. the tire pressure alarm went off so I stopped the car to check the tires. when I touched one of the valves it just came apart in my hand and I was…
I have had 2 tire pressure monitoring valves break into 2 parts each in the past 4 months. the latest was when I was driving today on city streets. the tire pressure alarm went off so I stopped the car to check the tires. when I touched one of the valves it just came apart in my hand and I was holding part of the valve, the rest of it was still in the tire. the tire then completely deflated in about 2 seconds. this could be extremely hazardous. if you lost all tire pressure in a few seconds at 65 mph you could easily lose control of the car and get in an accident. I no longer trust the 2 valves that have yet to break so I am going to be proactive and replace them before they do break at an inopportune time. I see a lot of other complaints about the same problem on the internet. I included a picture of the piece of the valve that broke off into my hand.
- Steering
2009 mazda5. consumer writes in regards to vehicle recall notice/campaign #6010 issues. consumer has previous complaint with another vehicle listed in artemis. *smd the consumer stated there was a recall for power steering (6010h). The consumer was not notified of the recall and missed the deadline by one day. *js
- Fuel/propulsion system · Power train · Vehicle speed control
Occasionally (4 times now) when stopping or starting out (foot on brake,car in drive) the accelerator races full throttle, like I stomped on accelerator, for a few seconds. I have to press on the brake full force and/or put it in neutral. Scarey!!! called dealer, but was told they were not aware…
Occasionally (4 times now) when stopping or starting out (foot on brake,car in drive) the accelerator races full throttle, like I stomped on accelerator, for a few seconds. I have to press on the brake full force and/or put it in neutral. Scarey!!! called dealer, but was told they were not aware of any problems. No offer to check it out. Emailed mazdausa on JAN2 but no response other than automated response showing they received my email. Took it to repair shop to check for codes - no codes.
- Electrical system
The alarm keeps going off for no reason. I had this problem for long time. I turn it off and it will go off again, this IS almost daily.
- Latches/locks/linkages › Doors › Latch
TL* the contact owns a 2009 mazda 5. While driving 35 mph, the rear driver side sliding door opened independently. The contact attempted to close the door, but the sliding door failed to latch. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that…
TL* the contact owns a 2009 mazda 5. While driving 35 mph, the rear driver side sliding door opened independently. The contact attempted to close the door, but the sliding door failed to latch. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that both rear door latches needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was aware of nhtsa campaign number: 06v463000 (latches/locks/linkages), but the vin was not included. The failure mileage was 100,000.
- Air bags
The air bag light on control panel IS flashing when I start the engine after a working day. No rhyme or reason at all. There IS no any impaction from outside and/or going over bumpers. It comes in and out in the first day and two, and then it's stayed on and flashed the code 19, which according to…
The air bag light on control panel IS flashing when I start the engine after a working day. No rhyme or reason at all. There IS no any impaction from outside and/or going over bumpers. It comes in and out in the first day and two, and then it's stayed on and flashed the code 19, which according to the manual means restraint control module - memory full. So I took it to mazda dealership and diagnosed the issue at my expense. According to the dealer report, they cannot reset the computer module such as clean memory; instead, I am asked to replace the clock spring for fix the driver side air bag. However, in the meantime, all the controls on the steering are working perfectly, horn/cruse control/ volume control for the stereo.
- Tires · Wheels
The tire pressure sensor illuminated and I checked to see if the tire was flat. it was not. I drove to a filling station to top off the pressure and as I was driving away from the air pump the valve stem to the rear driver side tire broke and the tire deflated instantly. the valve stem was…
The tire pressure sensor illuminated and I checked to see if the tire was flat. it was not. I drove to a filling station to top off the pressure and as I was driving away from the air pump the valve stem to the rear driver side tire broke and the tire deflated instantly. the valve stem was corroded. apparently it was initially cracked slightly causing the tire to first lose air slowly. then, upon manipulation from the pump fitting, the stem was further damaged causing the stem to break off. I did have this happen once before. the explanation from a service station was the same. in this model the valve stem and pressure sensor IS a single assembly so when the tire IS changed the valve stem IS not changed even if it IS old and showing signs of aging. otherwise the cost of replacing a tire would be nearly doubled. the sensor itself will last much longer than its valve stem. consequently, the stems do eventually corrode and break off at inconvenient, possibly dangerous, times. the service stations say this IS common for this vintage of mazda. the service rep said mine was the second they repaired on the very same day! as I said, this happened once before when a stem broke off as I was backing out of my home parking spot. a couple of days before the this reported event, I took a long road trip and a sudden deflation like this could have happened at highway speed. it would have been tragic! I have checked on-line and have found many identical complaints. if it has not been reported to nhtsa before now, I am quite amazed. *tr
- Service brakes · Structure › Body · Vehicle speed control
Gas pedal IS too close to the brake pedal. I often have accelerated depressing the wrong pedal due to the extreme close proximity. While pulling up to the garage hit the gas pedal instead of the breaks and caused both vehicle and garage damage. I have thought to complain about this many times. The…
Gas pedal IS too close to the brake pedal. I often have accelerated depressing the wrong pedal due to the extreme close proximity. While pulling up to the garage hit the gas pedal instead of the breaks and caused both vehicle and garage damage. I have thought to complain about this many times. The front end of the vehicle was damaged and the garage masonry has bricks and block work damage. Two of my wheels have been warped. I have only a medium foot size 10. This IS dangerous for anyone. *tr
- Wheels
Went to inflate tires, valve stem broke and tire went completely flat. I was lucky that this happened when the car wasn't moving - I have read about the valves failing at highway speed, when it could have caused an accident. *tr
- Suspension
Kept hearing a rattling noise coming from rear driver's side, took the car in two times b/c of this. turned out to be a problem with the rear seat rubber bushing which IS requiring the dealer to grind the arch weld on the spring coil. there IS a service bulletin about this very problem, which…
Kept hearing a rattling noise coming from rear driver's side, took the car in two times b/c of this. turned out to be a problem with the rear seat rubber bushing which IS requiring the dealer to grind the arch weld on the spring coil. there IS a service bulletin about this very problem, which indicated that they have redesigned the parts in newer models so this does not happen. I feel that this IS a design problem for which I have to pay for the repair and that it IS not due to normal wear and tear on the car. it seems to me that they should fix the parts due to their faulty manufacturing/design? *js
- Seat belts
The third row seatbelts in my '09 mazda 5 being totally unusable for children and some adults, including myself. The seatbelts are positioned so high and so far forward that they are completely unsafe, therefore unusable. The problem IS masked with a high back booster seat but even with a high back…
The third row seatbelts in my '09 mazda 5 being totally unusable for children and some adults, including myself. The seatbelts are positioned so high and so far forward that they are completely unsafe, therefore unusable. The problem IS masked with a high back booster seat but even with a high back booster seat, when I jerked against the seatbelt to make it lock, there was at least 6 inches of motion forward and side-to-side before the seatbelt locked. When I tried this with a high back booster in the 2ND row, there was motion only 2 inches forward and none side-to-side. The seatbelt problem IS totally unacceptable and am shocked there hasn't been a recall. There also isn't latch in the third row so how am I supposed to put anyone back there? *tr
- Engine
TL* the contact owns a 2009 mazda, mazda 5. The contact was advised that the vehicle was leaking oil. The vehicle was taken to an independent mechanic for inspection where the contact was informed that a bolt on the oil engine cooler was faulty. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 104,000.
- Electrical system
In this case I left my lights on causing the battery to run down. The problem with this car IS when there IS no power it IS impossible to open the rear sliding doors or tailgate. Only the driver's door opens with a key and you cannot open the rear doors from the inside without power. In the event…
In this case I left my lights on causing the battery to run down. The problem with this car IS when there IS no power it IS impossible to open the rear sliding doors or tailgate. Only the driver's door opens with a key and you cannot open the rear doors from the inside without power. In the event of an accident that disables the power system these doors cannot be opened and passengers (especially children who are in safety seats) can be trapped. There are 3 rows of 2 bucket seats per row. I feel this car IS a death trap and would seriously recommend it not be purchased. *tr
- Tires › Pressure monitoring and regulating systems
TPMS / tire valve stem leaked air from tire. this IS the second TPMS occurrence within last 2 months (from 2 different sensors). service shop said that it was corroded. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of Electric Power Steering Assist
The subject vehicles have electro-hydraulic power assist steering (EHPAS).The complaint counts shown above alleged a loss of power steering assist in the subject vehicles.Usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.The complaints include 14 alleged…
The subject vehicles have electro-hydraulic power assist steering (EHPAS).The complaint counts shown above alleged a loss of power steering assist in the subject vehicles.Usually, but not always, the loss is accompanied by the simultaneous lighting of an indicator light on the dash.The complaints include 14 alleged crashes involving 6 injuries.On Mazda3 and Mazda5 vehicles manufactured from April 2, 2007 through November 30, 2008, rust may have formed inside the EPAS high-pressure pipe during manufacture due to improper processing.If the rust is present it may damage the power steering pump bearings leading to an increased load on the electric motor; this results in an elevated operating temperature for the EPAS system.To prevent excessive overheating of the system, which could potentially cause permanent damage, afailsafe mode which de-powers the electric pump is implemented.This causes a loss of power assist making it more difficult to steer the vehicle, especially at lower vehicle speeds.Once the failsafe is implemented the EPAS system will remain disabled until the ignition is turned off.However EPAS will be re-enabled if the operating temperature is reduced (i.e., within an acceptable range) on a subsequent drive cycle.On August 8, 2010 Mazda submitted a Part 573 defect information report initiating Safety Recall 10V-374 to remedy the subject vehicles.The report, which contains additional details on the remedy repair, is available at http://www-odi.nhtsa.dot.gov/recalls/.ODI notes that the affected population shown in that report includes approximately 8,000 vehicles Mazda repaired prior to initiating the recall.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10232299Speedometer replacement procedure
- 10226924If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay/ Android Auto will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10225724Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213430Excessive condensation or water within the headlamp assembly caustion
- 10213429Paint damage Mazda pocket paint guide
- 10213427HandsFree bluetooth module and/or text messaging troubleshooting procedure
- 10213425Speedometer replacement procedure
- 10213423Siriusxm satellite radio registration transfer after unit replacement
- 10213422Proper usage of driver's floor mat.
- 10213421Condensation/Fog in front and rear combination lights
- 10213417Passenger fAirbag deactivation (PAD) indicator light illumination
- 10213399Brake noise, judder and dragging diagnosis and servicing
- 10213398Clunk/bang/buzz noise during first forward movement after sitting
- 10213387Shock absorber replacement guidelines
- 10213385Stains appear on wheels
- 10213333Battery test procedure requirements using the GR81291
- 10213332Battery Maintenance
- 10213331Sulfur smell from exhaust system.
- 10213330PreMixed long life "FL22" Engine Coolant
- 10213329Engine Start /Stop Procedure with room fuse removed
- 10213326Mazda guidelines for factory scheduled maintenance
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208567Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
Every Mazda MAZDA5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.