2012 Mazda MAZDA5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › MAZDA5 › 2012
These records cover every 2012 Mazda MAZDA5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2012 Mazda MAZDA5. Newest first.
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15…
Risk and remedy
Risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Owner complaints
37 complaints4 involved a crash7 injuries
What owners report most
Latest complaints
- Power train
While accelerating from a complete stop at a traffic light on a multi-lane roadway, the vehicle suddenly lost all engine power without prior warning. The engine RPM dropped immediately to 0, causing the vehicle to stall in the middle of an active intersection and creating an immediate risk of a…
While accelerating from a complete stop at a traffic light on a multi-lane roadway, the vehicle suddenly lost all engine power without prior warning. The engine RPM dropped immediately to 0, causing the vehicle to stall in the middle of an active intersection and creating an immediate risk of a side-impact collision from oncoming traffic. All warning lights on the instrument cluster illuminated upon stalling. To clear the intersection safely, the vehicle was placed into Neutral and restarted. After shifting back into Drive and proceeding out of traffic, the vehicle repeatedly entered a fail-safe/limp mode every 30 to 120 seconds. During these episodes, the Automatic Transaxle (AT) light flashed, the engine shuddered severely, and the engine RPM fluctuated erratically, causing unpredictable acceleration and poor drivability. The sudden stalling in active traffic created a severe hazard to driver and occupant safety. The vehicle had not displayed a Check Engine Light or Transmission warning light prior to the complete stalling event.
- Air bags · Service brakes, hydraulic
The contact owned a 2012 Mazda Mazda5. The contact stated that while driving approximately 45 MPH, a deer wandered into the middle of the road, and the contact depressed the brake pedal and the wheels locked up, causing the tires to slide. The contact lost control of the vehicle and crashed into a…
The contact owned a 2012 Mazda Mazda5. The contact stated that while driving approximately 45 MPH, a deer wandered into the middle of the road, and the contact depressed the brake pedal and the wheels locked up, causing the tires to slide. The contact lost control of the vehicle and crashed into a ditch, spun around, and struck another object, causing the vehicle to land back into the ditch where it came to a stop. The air bags did not deploy upon impact. A bystander called 911, and the contact was taken to the hospital by ambulance. The contact bit his lips hard during the crash, which caused the bottom two front teeth to pierce through the bottom lip. The contact sustained a severe cut to the right leg, which led to excessive bleeding. The contact also sustained pain in the neck and lower back. The contact was given an X-ray and a CT scan to check for internal injuries, but none were found. The contact was released the same day. A Police report was filed. The vehicle was towed to an independent tow yard, where it remained. The vehicle was destroyed. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 226,000.
- Tires
Sentury Touring (Discount Tire) 205/55/R16. Both front tires have inner wear to the point of shredding in the same location on *both* front tires. Both tires went out at the same time and could have caused a serious accident. Discount tire stated it was an alignment issue. The alignment shop (30…
Sentury Touring (Discount Tire) 205/55/R16. Both front tires have inner wear to the point of shredding in the same location on *both* front tires. Both tires went out at the same time and could have caused a serious accident. Discount tire stated it was an alignment issue. The alignment shop (30 minutes after new tires were installed after dual blowout) stated that my alignment was perfectly within spec and also stated there was no indication of tire rub on any portion of the vehicle.
- Service brakes, hydraulic
The contact owns a 2012 Mazda MZ5. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made…
The contact owns a 2012 Mazda MZ5. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 118,000.
- Fuel/propulsion system
This vehicle ejects a significant amount of fuel from its fuel filler port during every refueling. The volume of fuel and the distance the gasoline travels in a hazardous environment poses an avoidable risk that can result in a catastrophic event with potential fatalities. In addition, the…
This vehicle ejects a significant amount of fuel from its fuel filler port during every refueling. The volume of fuel and the distance the gasoline travels in a hazardous environment poses an avoidable risk that can result in a catastrophic event with potential fatalities. In addition, the cumulative quantity of fuel needlessly spilled negatively impacts the environment at a time of heightened environmental concerns. For these reasons, this known issue should be elevated from a simple technical service bulletin (#01-013-15-3048) to a safety recall before fatalities result from a known manufacturing defect.
- Service brakes
During July of 2021 brake pedal went all the way down with no braking. Pumping the pedal restored braking. After the 3rd incident, had the master cylinder replaced on July 30, 2021 by certified mechanics. Brakes seemed fine, but on Aug 11, 2021 brake pedal went all the way down producing no…
During July of 2021 brake pedal went all the way down with no braking. Pumping the pedal restored braking. After the 3rd incident, had the master cylinder replaced on July 30, 2021 by certified mechanics. Brakes seemed fine, but on Aug 11, 2021 brake pedal went all the way down producing no braking on 3 occasions. Pumping the pedal restored braking. Took vehicle back to garage. Mechanics have not gotten it to fail. Possible new parts are bad? Could anti lock brake system cause this? Its been a really good car for 155,000 miles, but now I'm afraid to drive it.
- Fuel/propulsion system
The Mazda5 has a TSB on the issue, 01-013/15. What I am attempting to find out is why this isn't a recall. When the failure occurs, the fuelling of the vehicle doesn't shut off the nozzle. What happens is fuel comes spraying out of the opening, getting over the ground, the vehicle, and in most…
The Mazda5 has a TSB on the issue, 01-013/15. What I am attempting to find out is why this isn't a recall. When the failure occurs, the fuelling of the vehicle doesn't shut off the nozzle. What happens is fuel comes spraying out of the opening, getting over the ground, the vehicle, and in most cases the person fueling the vehicle. My vehicle has been dong this almost since new. When I reported it early on, Mazda blamed the fuel pumps in my area. The next time I went in I presented the TSB but they still wanted me to pay for diagnostic procedures and even potentially for the repair. I think that's ridiculous. From what I understand, it's very common, common enough to have a TSB. Since it does cause environmental issues and safety issues by splashing gasoline on skin, clothing, and potentially could be ignited, well, why isn't this a recall? I do find the TSB to be carefully worded to specifically NOT say what actually happens, making it look like an inconvenience and not a safety issue. ****Video of what happens is available upon request.****
- Seats · Structure › Body
Rear-ended while stopped by truck going under 20 mph. Our heads struck headrests and driver and front passenger seats instantly reclined back onto front of children's car seats. They're legs would have been crushed at the knees if they were in the accident. Our necks were sore from whiplash.
- Fuel/propulsion system · Power train · Structure › Body
It's very common in the mazda 5 cars for the emission components to fail often and affects the fuel economy which causes loss of fuel, money etc. It's also a safety concern as the evap leaks could release fuel vapors to the atmosphere and polluting it. As well as fire hazards due to the fuel leaks.…
It's very common in the mazda 5 cars for the emission components to fail often and affects the fuel economy which causes loss of fuel, money etc. It's also a safety concern as the evap leaks could release fuel vapors to the atmosphere and polluting it. As well as fire hazards due to the fuel leaks. I've noticed many customers approaching the dealer due to this problem which kind of gives us the feeling that this a very common issue with the mazda5 vehicles.
- Steering
While driving my steering wheel got really harden almost impossible to turn. I nearly crash. I was lucky I was going slow. This has happened in more than 1 ocassion. I was driving in city.
- Fuel/propulsion system
Every time I fill up the gas tank gas shoots out the filler receptical. I must always stand away from the filler to avoid getting any gas on myself. gas runs down the side of the car. I am concerned this could cause a fire. I had to give a date below but this has been happening for years.
- Electrical system · Engine
My engine threw a rod. No visible oil leaks. No smell of oil. oil was dry. No indicator lights on. Had to replace engine on car and car was not very old. This happened last year on 2012 mazda 5.
- Air bags · Structure › Body
Lift gate supports - urgent safety recall received- cardinale mazda peoria, az, refuses to schedule repairs-
- Power train
When put into 1ST or 2ND gear, this vehicle drives in reverse. It caused our vehicle to unexpectedly back into a major highway. After getting off the road in 3RD gear, multiple drivers have tested this with the same result... The vehicle travels in reverse while in 1ST or 2ND gear. There was no sign of this prior to this incident, it happened suddenly and nearly caused a major accident.
- Structure › Body
Liftgate struts which according to mazda were replaced pursuant to recall failed causing liftgate to fall resulting in minor injury to my hand.
- Service brakes
TL* the contact owns a 2012 mazda 5. While driving approximately 5 mph, the brake pedal traveled to the floorboard when it was depressed. There were no warning indicators illuminated. A local dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the…
TL* the contact owns a 2012 mazda 5. While driving approximately 5 mph, the brake pedal traveled to the floorboard when it was depressed. There were no warning indicators illuminated. A local dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the anti lock brake system needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of failure. The vin was unknown. The approximate failure mileage was 90,000.
- Fuel/propulsion system
When the car IS at a stop or moving slowly it periodically accelerates on its own. I make sure to keep extra distance between me and the car in front of me to prevent an any type of accident. it tends to accelerate as I take my foot off the break and about to step on the gas from a stop. This has…
When the car IS at a stop or moving slowly it periodically accelerates on its own. I make sure to keep extra distance between me and the car in front of me to prevent an any type of accident. it tends to accelerate as I take my foot off the break and about to step on the gas from a stop. This has been going on for the past six months and getting progressively worse. this occurs while driving around town, while getting off a fwy or while parked.
- Structure › Body
TL* the contact owns a 2012 mazda 5. The contact received notification of nhtsa campaign number: 16v644000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to…
TL* the contact owns a 2012 mazda 5. The contact received notification of nhtsa campaign number: 16v644000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the mazda dealer (matthews mazda; 3013 old vestal rd b, vestal, ny 13850; (607) 729-6261) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-222-5500 and did not know when the parts would arrive. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2012 mazda 5. The contact received notification of a manufacturer recall for the air bags and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer stated that the parts were on a national backorder. The…
TL* takata recall. The contact owns a 2012 mazda 5. The contact received notification of a manufacturer recall for the air bags and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer stated that the parts were on a national backorder. The dealer did not give a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The vin and nhtsa campaign number were not available. The contact was not experiencing a failure.
- Fuel/propulsion system
While driving the car on the highway at the speed of about 50 mph the fuel leaked from the tank. It took about 40 minutes for half a tank empty. I noticed the leak after reaching home where I collected rest of the gas below the car.
- Air bags · Steering
TL* the contact owned a 2012 mazda 5. While making a turn at approximately 53 mph, the contact lost control of the steering wheel. The vehicle rolled over three times and crashed into a ditch. The air bags did not deploy. A police report was filed. The contact sustained a concussion and minor neck…
TL* the contact owned a 2012 mazda 5. While making a turn at approximately 53 mph, the contact lost control of the steering wheel. The vehicle rolled over three times and crashed into a ditch. The air bags did not deploy. A police report was filed. The contact sustained a concussion and minor neck, back, and shoulder injuries that required medical attention. The vehicle was towed and destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 64,666.
- Fuel/propulsion system
Vehicle was purchased used in 2014 with approximately 47,000 miles. For the entire time of ownership, when filling the fuel tank, if an automatic shutoff nozzle feature IS used, gasoline will spill from the tank without triggering the automatic shutoff. this happens irrespective of station or…
Vehicle was purchased used in 2014 with approximately 47,000 miles. For the entire time of ownership, when filling the fuel tank, if an automatic shutoff nozzle feature IS used, gasoline will spill from the tank without triggering the automatic shutoff. this happens irrespective of station or pump. examples found online of others with this symptom were ultimately diagnosed as a faulty fuel return valve and replacement of the fuel tank was required to resolve the problem. other mazda vehicles have been recalled for similar issue- reference recall 7414d for 2014 mazda6 vehicles. the spillage of significant amounts of gasoline during fill-up presents a considerable safety hazard and should be addressed.
- Fuel/propulsion system
TL* the contact owns a 2012 mazda 5. The contact stated that the fuel tank overflowed when filled up. This was a recurring issue. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 42,000.
- Wheels
This car was bought brand new in 2012 and had 20715 miles on the original tires, which need replacement and are unevenly worn at the inner side despite regular tire rotation. a year ago, an alignment service was performed but the right rear camber IS -2.6, out of manufacturer specification. A…
This car was bought brand new in 2012 and had 20715 miles on the original tires, which need replacement and are unevenly worn at the inner side despite regular tire rotation. a year ago, an alignment service was performed but the right rear camber IS -2.6, out of manufacturer specification. A second alignment service was performed recently and dealer couldn't fix the problem, because the rear camber IS not adjustable. This must be a manufacturer defect and I seek place to complain this issue.
- Structure · Tires
After purchasing the vehicle I noticed from day one, there was something wrong in the rear tires for brake assembly. Each time I'D visit the shop I was told everything was fine. I believe somewhere around 12,000 miles I noticed the tires were getting bald. They check the alignments shortly after…
After purchasing the vehicle I noticed from day one, there was something wrong in the rear tires for brake assembly. Each time I'D visit the shop I was told everything was fine. I believe somewhere around 12,000 miles I noticed the tires were getting bald. They check the alignments shortly after the car was purchased and said everything was fine. Later I had another alignment done because the vehicle seem to pull more to the left. They said it was a little bit out of alignment but everything was okay. When I questioned him on the tires which by the way I had to replace one while on the trip. Their reply with the same these are cheap tires put on by the manufacturer and should not last anymore 12,000 miles. After getting nowhere I finally went to tire kingdom and replaced all four tires at my cost. I felt the dealer should have contacted the manufacturer and see if this could've been resolved. No luck. *Tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10232299Speedometer replacement procedure
- 10226924If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay/ Android Auto will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10225724Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213430Excessive condensation or water within the headlamp assembly caustion
- 10213429Paint damage Mazda pocket paint guide
- 10213427HandsFree bluetooth module and/or text messaging troubleshooting procedure
- 10213425Speedometer replacement procedure
- 10213423Siriusxm satellite radio registration transfer after unit replacement
- 10213422Proper usage of driver's floor mat.
- 10213421Condensation/Fog in front and rear combination lights
- 10213417Passenger fAirbag deactivation (PAD) indicator light illumination
- 10213399Brake noise, judder and dragging diagnosis and servicing
- 10213398Clunk/bang/buzz noise during first forward movement after sitting
- 10213387Shock absorber replacement guidelines
- 10213385Stains appear on wheels
- 10213333Battery test procedure requirements using the GR81291
- 10213332Battery Maintenance
- 10213331Sulfur smell from exhaust system.
- 10213330PreMixed long life "FL22" Engine Coolant
- 10213329Engine Start /Stop Procedure with room fuse removed
- 10213326Mazda guidelines for factory scheduled maintenance
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10210902Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208567Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
Every Mazda MAZDA5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.