2013 Mazda MAZDA5
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2013 Mazda MAZDA5. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2013 Mazda MAZDA5. Newest first.
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15…
Risk and remedy
Risk
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Owner complaints
24 complaints4 involved a crash1 injuries
What owners report most
Latest complaints
- Structure › Body › Door › Handle › Exterior
All of the door handles and locks have loosened and fallen off. Sliding door will not latch now. Hatch on rear has lost suspension.
- Chest clip, buckle, harness · Insert, padding
Unknown
- Engine · Service brakes · Suspension
The tcm failed on the car and it IS a very common thing. The design set the module in a location that overheats and malfunctions when connection IS lost with mechanisms that warp under heat, the cost to repair at the dealership was extremely expensive
- Tires
The tire blow up and causing lost control and hit curbs and it’s causing accident and it’s damaged front and damaged engine, trans pan , transmission and steering gear and linkage
- Engine · Fuel/propulsion system · Service brakes
I have gone to multiple mechanics with no help. My vehicle surges or revs any time the ac IS on to the point that the vehicle lunges forward even when my foot IS on the brake. This occurs in neutral, drive and park. It specifically occurs when I am slowing down, stopping, or coasting at a low…
I have gone to multiple mechanics with no help. My vehicle surges or revs any time the ac IS on to the point that the vehicle lunges forward even when my foot IS on the brake. This occurs in neutral, drive and park. It specifically occurs when I am slowing down, stopping, or coasting at a low speed. It also jerks when in drive but not applying the gas, then revs with no warning. No check engine or other lights are coming on. I have been on several mazda forums and this seems to be a recurring issue wth this vehicle. It has caused me to hit a wall (i was slowing down, coming into a parking space) and my neighbors vehicle as I was waiting to turn right out of our condos.
- Electronic stability control (esc) · Engine · Vehicle speed control
After repeatedly going to various mechanics to get a diagnosis throughout the years, they were all unsuccessful to find any report through the vehicle's computer. However, my car's engine IS constantly revved up even when applying the brakes an slowing down causing it to jerk forward. This occurs…
After repeatedly going to various mechanics to get a diagnosis throughout the years, they were all unsuccessful to find any report through the vehicle's computer. However, my car's engine IS constantly revved up even when applying the brakes an slowing down causing it to jerk forward. This occurs suddenly and randomly when I am going at speeds below 20 mph including while on idle. If I neither apply the brakes nor the accelerator, it will still drive forward at 3 mph in rhythmic jerky waves. We took the vehicle to the local mazda dealer for a key replacement when we first purchased it, and I believe we reported the problem there first, but after the ridiculous service we got, I never wanted to return there again. This has been an ongoing issue since the beginning.
- Unknown or other
There IS a current recall on my vehicle involving the rear hatch. it may drop randomly and with 2 children I find it extremely irresponsible that this has not been resolved since 9/2016. I do not know if there IS a certain amount of time manufacturers have to fix a recall but, I find this unacceptable.
- Steering
I have had an ongoing issue with the power steering light coming on in my car. There were times that I have had my car parked overnight, got up the next morning to leave for work, the light was still on from the previous afternoon. The light has come on while I have driven on the highway going 55…
I have had an ongoing issue with the power steering light coming on in my car. There were times that I have had my car parked overnight, got up the next morning to leave for work, the light was still on from the previous afternoon. The light has come on while I have driven on the highway going 55 mph for no apparent reason...on a straight-away. The past two days it has gone off and on at least three times, again for no good reason. The very first time I noticed the light was a hot, summer day, but the car had been running with the air on. Thinking something overheated, I shut the car off and had to wait 45 minutes before the light would go off. Now even with weather getting cooler and the light comes on, it goes back off when it feels like it, with no explanation.
- Structure › Body
While trying to open the passenger side sliding door in the winter the handle of the door broke. A plastic connector on the forward side of the handle, inside the door broke off. As I called to get a quote on repair I heard that this happens all the time. only after I got a recall for a plastic…
While trying to open the passenger side sliding door in the winter the handle of the door broke. A plastic connector on the forward side of the handle, inside the door broke off. As I called to get a quote on repair I heard that this happens all the time. only after I got a recall for a plastic piece on the lift gate did it occur to me that this IS a safety issue. It IS necessary to have a working door handle and one that will work in all circumstances.
- Structure › Body
TL* the contact owns a 2013 mazda 5. The contact stated that the recall notice for nhtsa campaign number: 16v644000 (structure) was received in september of 2013. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall…
TL* the contact owns a 2013 mazda 5. The contact stated that the recall notice for nhtsa campaign number: 16v644000 (structure) was received in september of 2013. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
- Unknown or other
This recall was issued in early september, 2016. 7 months have gone by and we have heard nothing more
- Structure › Body
TL* the contact owns a 2013 mazda 5. The contact received notification of nhtsa campaign number: 16v644000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware…
TL* the contact owns a 2013 mazda 5. The contact received notification of nhtsa campaign number: 16v644000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. ...updated 05/11/17 *bf.. ...Updated 06/13/17 *bf updated 10/13/2017 *js *cn
- Steering
TL* the contact owns a 2013 mazda 5. The contact stated that the steering wheel failed. The contact had to exert force to turn the steering wheel. The power steering indicator illuminated after the failure occurred. The contact was able to restart the engine and resumed normal steering function.…
TL* the contact owns a 2013 mazda 5. The contact stated that the steering wheel failed. The contact had to exert force to turn the steering wheel. The power steering indicator illuminated after the failure occurred. The contact was able to restart the engine and resumed normal steering function. The vehicle was taken to the dealer and the power steering pump was replaced. The manufacturer advised that the vin was not included in nhtsa campaign number: 10v374000 (steering). The approximate failure mileage was 47,692.
- Service brakes
The parking brake failed. Manual transmission. The vehicle was left stationary, parked in a parking lot on only a very slight incline. The parking brake lever was pulled up and engaged, the vehicle not moving as all occupants exited the vehicle and walked away. Upon returning to the parking lot…
The parking brake failed. Manual transmission. The vehicle was left stationary, parked in a parking lot on only a very slight incline. The parking brake lever was pulled up and engaged, the vehicle not moving as all occupants exited the vehicle and walked away. Upon returning to the parking lot about 15 minutes later the vehicle was found to have rolled back and across the entire parking lot, stopped by its hitting a curb.
- Steering
Power steering malfunction: upon starting the vehicle (in the parking lot of my job, to go home) the power steering malfunction light lit up in the dashboard. I checked the power steering fluid level to see if it was low - it was not. I checked the fuses that might be related to the power…
Power steering malfunction: upon starting the vehicle (in the parking lot of my job, to go home) the power steering malfunction light lit up in the dashboard. I checked the power steering fluid level to see if it was low - it was not. I checked the fuses that might be related to the power steering - all fuses seemed okay. I did some research and saw that previous years of the mazda5 had a recall in place with regard to the power steering. I am concerned my vehicle may have the same issue. I will be contacting a mazda dealership to have the vehicle looked at to get more information pertaining to this issue.
- Power train · Steering · Wheels
TL* the contact owns a 2013 mazda mazda5. The contact stated that while driving at 50 mph, the vehicle started to shake violently without warning. In addition, the rear tire rim was bent. The contact also stated that in another occasion while driving at 60 mph, the vehicle rear shifted to the…
TL* the contact owns a 2013 mazda mazda5. The contact stated that while driving at 50 mph, the vehicle started to shake violently without warning. In addition, the rear tire rim was bent. The contact also stated that in another occasion while driving at 60 mph, the vehicle rear shifted to the right, the contact had to shift the gear into fourth gear then back into drive to be able to control the vehicle. The vehicle was taken to the dealer where the steering handle and the sensor were replaced. The pcm system were also programmed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 38,211.
- Wheels
Our 2013 mazda5 minivan have the toyo A20 all-season radial tire. Two of the four tires have the tread separating from the sidewall along the inside and outside of the tire. There IS actually a line around the circumference of the tire. We had to be just a few miles from complete and catastrophic…
Our 2013 mazda5 minivan have the toyo A20 all-season radial tire. Two of the four tires have the tread separating from the sidewall along the inside and outside of the tire. There IS actually a line around the circumference of the tire. We had to be just a few miles from complete and catastrophic failure of two tires. The tires have 38,000 miles on them. I have heard a thump sound for the past several months and have checked the tires often but never noticed anything. I would have to wonder if the separation was only apparent while the tire was spinning and closed up when stopped until it finally began pulling apart. I have kept the two tires that have separated as well as the two that have not yet shown failure. I would like to turn them over for safety testing. These tires should not be on our nations highways.
- Service brakes
TL* the contact owned a 2013 mazda 5. While driving 40 mph, the brake pedal was depressed and traveled to the floorboard. The failure caused the contact to crash into the rear of another vehicle. The contact stated that both air bags deployed. A police report was filed. The passenger sustained…
TL* the contact owned a 2013 mazda 5. While driving 40 mph, the brake pedal was depressed and traveled to the floorboard. The failure caused the contact to crash into the rear of another vehicle. The contact stated that both air bags deployed. A police report was filed. The passenger sustained injuries to the chest from the seat belt, which required medical attention. The vehicle was towed to an independent mechanic. The vehicle was destroyed. The approximate failure mileage was 55,000.
- Service brakes
The emergency brakes of mazda 5 do not work. My car slid off while parked and crashed against a mailbox. Both car and mailbox were damaged. Mazda claims it IS not responsible as it states in its manual that you need to always leave the car on gear when you park even on a flat landscape. However (1)…
The emergency brakes of mazda 5 do not work. My car slid off while parked and crashed against a mailbox. Both car and mailbox were damaged. Mazda claims it IS not responsible as it states in its manual that you need to always leave the car on gear when you park even on a flat landscape. However (1) shouldn't the emergency brake still work and (2) doesn't leaving the car on gear when you park damage quicker the gear box and brakes? Other mazda 5 car owners also complain that they really have to pull hard twice or three times on the emergency brakes so that IS stops clicking. This IS a safety issue and mazda 5 cars should be recalled. *js
- Parking brake · Power train
TL* the contact owns a 2013 mazda 5. While parked with the emergency brake engaged, the vehicle rolled away. As a result, the vehicle crashed into a fence. The failure occurred twice. The dealer was unable to duplicate the failure. The manufacturer was notified. The approximate failure mileage was 50,000. ..Updated 11/18/14 *bf
- Seats · Seats › Front assembly › Head restraint
TL* the contact owns a 2013 mazda 5. the contact stated that after the vehicle came to a complete stop abruptly, the contact's skull hit the top of the head restraint. the contact stated that the head restrains failed to adjust into a forward or backward motion. the head restraints were only…
TL* the contact owns a 2013 mazda 5. the contact stated that after the vehicle came to a complete stop abruptly, the contact's skull hit the top of the head restraint. the contact stated that the head restrains failed to adjust into a forward or backward motion. the head restraints were only able to be adjusted in the up or down position. The failure recurred several times. the manufacturer was contacted and did not offer a remedy. the failure mileage was 1,000 and the current mileage was 2,500.
- Electrical system
TL* the contact owns a 2013 mazda mazda5. The contact stated that the rear parking sensors failed to operate while reversing at approximately 5 mph. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
- Engine
I am pressing charges against the mazda company for failing to correctly diagnose my car when I sent it to be repaired and for causing damage to my engine by telling me it was ready to be driven again. I am also pressing charges against mazda for putting used tires on my new car, making it unsafe…
I am pressing charges against the mazda company for failing to correctly diagnose my car when I sent it to be repaired and for causing damage to my engine by telling me it was ready to be driven again. I am also pressing charges against mazda for putting used tires on my new car, making it unsafe to drive. My story IS very long. I have many documents I can submit to be used against them. Please give me the case number and a way I can submit my documents. *tr
- Seats
Mazda headrests tilt too far forward. we were ready to buy a mazda5 but when my wife got behind the wheel in the test drive the headrest pushed her head forward; cannot adjust tilt. She got a headache after the test drive. this IS not safe. Should support from bottom of head and around back of…
Mazda headrests tilt too far forward. we were ready to buy a mazda5 but when my wife got behind the wheel in the test drive the headrest pushed her head forward; cannot adjust tilt. She got a headache after the test drive. this IS not safe. Should support from bottom of head and around back of head -- instead it pushed forward from top of head! worst headrest I have ever seen -- no real support for head. Customers will (and do) turn these around, providing no support and little protection. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009654The SKYACTIV-DRIVE FW6A-EL AT uses Automatic Transmission Fluid (ATF) Type: FZ. Only use ATF-FZ to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10232299Speedometer replacement procedure
- 10226924If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay/ Android Auto will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10225724Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213430Excessive condensation or water within the headlamp assembly caustion
- 10213429Paint damage Mazda pocket paint guide
- 10213427HandsFree bluetooth module and/or text messaging troubleshooting procedure
- 10213425Speedometer replacement procedure
- 10213423Siriusxm satellite radio registration transfer after unit replacement
- 10213422Proper usage of driver's floor mat.
- 10213421Condensation/Fog in front and rear combination lights
- 10213417Passenger fAirbag deactivation (PAD) indicator light illumination
- 10213399Brake noise, judder and dragging diagnosis and servicing
- 10213398Clunk/bang/buzz noise during first forward movement after sitting
- 10213387Shock absorber replacement guidelines
- 10213385Stains appear on wheels
- 10213333Battery test procedure requirements using the GR81291
- 10213332Battery Maintenance
- 10213331Sulfur smell from exhaust system.
- 10213330PreMixed long life "FL22" Engine Coolant
- 10213329Engine Start /Stop Procedure with room fuse removed
- 10213326Mazda guidelines for factory scheduled maintenance
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10210902Some customers may complain that the steering wheel is off center more than 3 even when driving straight on a flat road.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208567Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
Every Mazda MAZDA5 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.