2012 Volkswagen GTI
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2012 Volkswagen GTI. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2012 Volkswagen GTI. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
40 complaints2 involved a crash1 involved a fire
What owners report most
Latest complaints
- Service brakes
ABS Control Module short and failure occurred. Trouble codes generated include 01325 - Tire Pressure Monitoring Control Module No signal/communication and 01130 - ABS Operation Implausible signal static. Upon visiting an Authorized Volkswagen dealer service center was charged $200 for ABS…
ABS Control Module short and failure occurred. Trouble codes generated include 01325 - Tire Pressure Monitoring Control Module No signal/communication and 01130 - ABS Operation Implausible signal static. Upon visiting an Authorized Volkswagen dealer service center was charged $200 for ABS diagnostic fee and told the ABS Control Module has failed and I will need to pay >$2900 to replace. ABS, ESP/ASR, airbag, and parking brake lights are now permanently active as a result and not certain these systems are functioning.
- Engine · Engine and engine cooling
The contact owns a 2012 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the low coolant level warning light illuminated. The contact stopped and refilled the coolant reservoir bottle. The vehicle was taken to the dealer where it was diagnosed with a failed water pump.…
The contact owns a 2012 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the low coolant level warning light illuminated. The contact stopped and refilled the coolant reservoir bottle. The vehicle was taken to the dealer where it was diagnosed with a failed water pump. The contact was informed that the water pump needed to be replaced. The contact stated that the failure had been persistent, and the water pump had been replaced three times previously. The contact was informed that oil leaked onto the gasket and caused the housing of the water pump to crack, which caused the engine to overheat. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
- Air bags › Frontal › Driver clockspring/spiral cassette
My Air bag light came on. Plus all the controls on my steering column do not work, including the horn. I called the VW dealer. They knew exactly what it was. The Clock Spring. This happened in early May. I was told the part has been on back order for 6 months. The dealer does not have any…
My Air bag light came on. Plus all the controls on my steering column do not work, including the horn. I called the VW dealer. They knew exactly what it was. The Clock Spring. This happened in early May. I was told the part has been on back order for 6 months. The dealer does not have any cars to give me until the part comes in. I was told 6 other cars have the same problem This to me is a major safety issue. I HAVE to drive my car, and I am not comfortable with that.
- Fuel/propulsion system
A month ago I noticed my GTI was stalling when I tried to accelerate after a stop. Went on a drive with a lot of hill climbing and the car starting to stall on the uphill portions. The problem was noticeably worse after that, so I took it to a local shop. They weren't entirely sure but put in a new…
A month ago I noticed my GTI was stalling when I tried to accelerate after a stop. Went on a drive with a lot of hill climbing and the car starting to stall on the uphill portions. The problem was noticeably worse after that, so I took it to a local shop. They weren't entirely sure but put in a new fuel filter. The problem did not get better. Today, a month later, I took my car to a different shop for further diagnosis and they determined it was a high pressure fuel pump/camshaft failure. The car IS not performing safely due to stalling and a lag in acceleration.
- Air bags
The clock spring in my steering wheel has broken/quit working, volkswagen refuses to replace it under the recall because my vin number was not flagged during the recall, the airbag light, ABS light, brake light, and traction control light are all on, my mechanic diagnosed it to be the clock spring causing the issue.
- Engine
TL* the contact owns a 2012 volkswagen GTI. The contact stated that when the engine was started, it rattled inside. The vehicle was taken to demontrond volkswagen (14101 north fwy, houston, tx 77090, (281) 872-3855) where it was diagnosed that the timing chain and the timing tensioner needed to be…
TL* the contact owns a 2012 volkswagen GTI. The contact stated that when the engine was started, it rattled inside. The vehicle was taken to demontrond volkswagen (14101 north fwy, houston, tx 77090, (281) 872-3855) where it was diagnosed that the timing chain and the timing tensioner needed to be replaced. The vehicle was later taken to an independent mechanic where the repair was completed. The manufacturer was notified of the failure and provided case number: 190-669-582. The failure mileage was approximately 67,000.
- Structure › Body
When the sun beats down on my passenger door or on a very hot day, and the door IS then opened, it will not latch.it will swing open when driving. I have to hold shut with a rope. If the car IS parked with sun on the other side of the car this doesn't happen. Apparently the cable stretches when it…
When the sun beats down on my passenger door or on a very hot day, and the door IS then opened, it will not latch.it will swing open when driving. I have to hold shut with a rope. If the car IS parked with sun on the other side of the car this doesn't happen. Apparently the cable stretches when it gets hot preventing the latch from operating. It will return to normal operation when parts cool down either during the ride or once at home in dark garage. At that point the latch will work and door will close. This has previously happened on my driver's side door and was fixed under warranty. I am now past my maximum mileage warranty so it will not be covered.
- Service brakes
While car was stopped but running the vacuum pump 'broke' with a loud grinding sound and oil started leaking everywhere. Putting the car in motion wasn't a problem dispite the grinding sound but brakes were *very* hard to press and was *very* difficult to stop the car. Decided that it was unsafe to drive and called a tow truck to take to the dealer. They replaced the vacuum pump at my expense.
- Electrical system
Upon turning my car on today I received 9 separate bulb out warnings. After a little while went and tried the car again and all the warnings went away. Upon further investigation I come to find that one of my fuses IS not blown but melted and so IS the fuse block under the hood. Have seen that…
Upon turning my car on today I received 9 separate bulb out warnings. After a little while went and tried the car again and all the warnings went away. Upon further investigation I come to find that one of my fuses IS not blown but melted and so IS the fuse block under the hood. Have seen that other volkswagen GTI have had a recall for the fuse block in the past for 2009 GTI but not for mine even though I am currently suffering from the exact same issue as that one.
- Air bags
TL* the contact owns a 2012 volkswagen GTI. While driving, the air bag warning indicator remained illuminated. The contact was concerned that the air bag might deploy. The contact took the vehicle to volkswagen north scottsdale (located at 7001 e chauncey lane, phoenix, az 85054) where it was…
TL* the contact owns a 2012 volkswagen GTI. While driving, the air bag warning indicator remained illuminated. The contact was concerned that the air bag might deploy. The contact took the vehicle to volkswagen north scottsdale (located at 7001 e chauncey lane, phoenix, az 85054) where it was diagnosed that the clockspring failed and needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and stated that the vin was not included in a recall. The approximate failure mileage was 70,000.
- Engine
At 68,000 miles on my 2012 VW GTI, I had to have the timing chain and tensioner replaced. However, when I tried to report my repairs for cost reimbursement per the class action lawsuit, I was informed that my vin wasn't included in the extended warranty for these parts. I would like to have my vin…
At 68,000 miles on my 2012 VW GTI, I had to have the timing chain and tensioner replaced. However, when I tried to report my repairs for cost reimbursement per the class action lawsuit, I was informed that my vin wasn't included in the extended warranty for these parts. I would like to have my vin revisited as clearly, those faulty parts were included within my vehicle as they had to be replaced at 68,000 miles. The need for the repair was determined when my check engine light illuminated and I took my car to the dealership here in greenville, sc. All repairs and maintenance have been done at this dealership since the owner of the vehicle prior to me.
- Engine · Unknown or other
My car IS displaying the same simptoms listed at sevice code 19K5 but VW IS refusing to fix the problem. I talked to a representative from VW and she said my car IS not included. Please any help or advise 407-790-5101. The water pump IS leaking
- Engine
Engine IS misfiring at 84K miles causing the car to need a whole new engine rebuild. I have gotten the vehicle serviced regularly to prevent such issue. fuel injectors, intake manifold gaskets, and intake manifold were replaced on 2/21/18 and I also had a carbon cleaning this day as well at…
Engine IS misfiring at 84K miles causing the car to need a whole new engine rebuild. I have gotten the vehicle serviced regularly to prevent such issue. fuel injectors, intake manifold gaskets, and intake manifold were replaced on 2/21/18 and I also had a carbon cleaning this day as well at 79K. all four spark plugs, and ignition coils have also been replaced. With all these preventative repairs I should not be having to replace my engine only 5K miles are all those repairs.
- Air bags · Steering
TL* the contact owns a 2012 volkswagen GTI. Upon starting the vehicle and while driving, the air bag warning indicator remained illuminated. The vehicle was taken to an unknown dealer and an independent mechanic where it was diagnosed that the steering wheel clock spring failed and needed…
TL* the contact owns a 2012 volkswagen GTI. Upon starting the vehicle and while driving, the air bag warning indicator remained illuminated. The vehicle was taken to an unknown dealer and an independent mechanic where it was diagnosed that the steering wheel clock spring failed and needed replacement. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the warranty repairs for general failures expired at 36,000 miles. The failure mileage was not available.
- Service brakes · Vehicle speed control
Cruise control & disengaging from the cruise control by applying the brake pedal. On tuesday, march 27TH, 2018 I was driving south on I-15 coming from mesquite, nevada and headed back into the las vegas valley. As I passed the exit to take the great basin highway west towards the town of pioche…
Cruise control & disengaging from the cruise control by applying the brake pedal. On tuesday, march 27TH, 2018 I was driving south on I-15 coming from mesquite, nevada and headed back into the las vegas valley. As I passed the exit to take the great basin highway west towards the town of pioche, nevada there was a long semi truck in the #2 lane and I was in the #1 lane on this two lane highway. The semi truck made a lane change into my lane because he wanted to get around the vehicle in front of him, after the truck came into my lane I had to adjust my speed. At that moment, I had my cruise control on doing 77 mph, I applied my brake pedal to decrease my following distance now that the truck was in front of me. As I applied the brake pedal, the vehicle wasn't braking and started to go faster towards the bottom bumper of the truck. I couldn't stop my vehicle or make it slow down and eventually ended up running into the back bumper of the truck. Debris from the impact started flying all over the roadway and then my engine hood flew backwards and into my front windshield. I then tried to safely pull my vehicle over to the right and onto the shoulder . The engine hood came back further and was resting against the front windshield where my vision was totally blocked. Prior to that I saw the driver of the semi moving onto the right shoulder, but when the engine hood was firmly against the windshield I just stopped rolling forward for the fear of running into the back of the truck again because I couldn't see if and where exactly he stopped. Immediately after I came to a full stop, I had my passenger make a call to the nevada highway patrol and give our location and the details of what occurred. Luckily we were safe and alive, although a bit shaken.
- Engine
The timing chain broke on my VW GTI 2012 even though there IS no instruction from VW to replace the chain at 97 k miles. it IS estimated to cost me $7000.00 to fix this car. I see that the timing chain has been an issue for the VW GTI cars and it needs to be addressed with the manufacturer.
- Engine
On the morning of november 29, 2017 I found that my 2012 volkswagen GTI would not start. The vehicle has 73,530 miles and has been maintained by a volkswagen dealer since I purchased it in september of 2013. I drove the vehicle and parked it in my garage the night of november 28 with no issues or…
On the morning of november 29, 2017 I found that my 2012 volkswagen GTI would not start. The vehicle has 73,530 miles and has been maintained by a volkswagen dealer since I purchased it in september of 2013. I drove the vehicle and parked it in my garage the night of november 28 with no issues or indications that anything was wrong. there were no check engine lights. I had the vehicle towed to betten imports in grand rapids, mi for inspection. the technician, kevin, found that the timing chain had jumped time due to a failed tensioner which resulted in damage not only to the timing chain but also the head. The estimated cost of this repair IS $3700. I called volkswagen care and spoke with paul on the afternoon of december 4, 2017. He informed me that since I did not purchase the vehicle from an authorized volkswagen dealer, volkswagen would not offer to cover any of the repair expenses even though they are aware of an issue with the timing chain tensioner and have actually issued a technical service bulletin regarding the problem. at no point during my maintenance visits to the dealership did they ever inform me of the issue or possibility of part failure. The vehicle IS still at the dealership waiting for a new timing chain which IS expected to arrive on december 18, 2018.
- Fuel/propulsion system
On october 9TH, I attempted to start my car. It would turn over but would not start. I had to be towed to the nearest VW dealership. After inspection, I'm told that the timing 'mysteriously' advanced and destroyed all the engine valves. And now my only two options are to either replace the engine…
On october 9TH, I attempted to start my car. It would turn over but would not start. I had to be towed to the nearest VW dealership. After inspection, I'm told that the timing 'mysteriously' advanced and destroyed all the engine valves. And now my only two options are to either replace the engine or think about buying another car. My car has less than 85K miles, always maintained at a VW branded maintenance facility, and everything kept factory standard (no aftermarket or third-party components). Thankfully this did not occur while I was on the highway earlier in the day. According to numerous accounts by other VW owners, there was a common culprit that led to this very same problem. Many report a defective timing chain tensioner that broke around the same mileage, which then led to immediate destruction of the engine. I contacted VW hq directly and pleaded my case. Unfortunately, they will do nothing to assist me financially in repairing/replacing my car. Now I'm seeking other avenues to hold VW responsible for knowingly installing defective parts on their vehicles.
- Engine · Fuel/propulsion system · Power train
Water pump failed on 3 separate occasions. Had the fuel pump fail, air intake, excess carbon build up on valves, and now total engine failure. The rocker arm for number 3 cylinder broke in half causing total engine failure. Vehicle was in motion during all of the events. VW won't assist in repairs…
Water pump failed on 3 separate occasions. Had the fuel pump fail, air intake, excess carbon build up on valves, and now total engine failure. The rocker arm for number 3 cylinder broke in half causing total engine failure. Vehicle was in motion during all of the events. VW won't assist in repairs even though the 2.0 tsi engine has a well documented history of engine failure when the timing chain tensioner fails. They won't fix it unless it IS under warranty. If you have this model of engine get it checked before you are out an engine.
- Engine
P2015 intake manifold runner position sensor/switch circuit range/ performance bank 1.
- Engine
The timing belt tensioner IS faulty
- Unknown or other
Sunroof exploded like a gun shot while traveling on the freeway 60 mph. Had just entered express lane and found it very disorienting and distracting since I thought I had been shot at. Had to check all the windows and my person for glass or injury before I looked up and saw the large hole in the…
Sunroof exploded like a gun shot while traveling on the freeway 60 mph. Had just entered express lane and found it very disorienting and distracting since I thought I had been shot at. Had to check all the windows and my person for glass or injury before I looked up and saw the large hole in the sunroof. sunroof glass appears to be protruding outward - like it was pushed out from the interior. Not all the glass chips recovered inside the car appear to equal the area of the hole in the sunroof.
- Service brakes
While driving, I pressed the brakes one time and they worked, the next time they didn't. no slow degradation, they just went from working fine to not working at all. the vacuum booster failed catastrophically such that there was no assist and when more pressure was applied brake fluid squirted…
While driving, I pressed the brakes one time and they worked, the next time they didn't. no slow degradation, they just went from working fine to not working at all. the vacuum booster failed catastrophically such that there was no assist and when more pressure was applied brake fluid squirted onto the engine resulting in basically no stopping of any kind. no warning light came on. when contacting VW about this, I was informed that the vehicle wasn't even equipped with a sensor capable of detecting that the brakes had completely failed. this despite the fact that their manual explicitly calls out the dangers of operating the vehicle without the vacuum booster. with something so important as the brakes, shouldn't there be at least a warning light? luckily this happened in my neighborhood at low speed, but that was just blind luck.
- Exterior lighting
Was driving under normal, dry conditions when I began to get mdi notifications about failed lighting. a total of 11 notifications came across. after much research I discovered the problem. the 30A fuse in the engine compartment fuse box had melted. this IS not normal wear and tear....the…
Was driving under normal, dry conditions when I began to get mdi notifications about failed lighting. a total of 11 notifications came across. after much research I discovered the problem. the 30A fuse in the engine compartment fuse box had melted. this IS not normal wear and tear....the plastic melted without burning out the fuse. this issue affects a wide range of years and models and a recall was issued just on the tiquan???. it IS mind boggling that this IS not a recall item on all models as the lack of lighting IS most definitely a safety concern.
- Electrical system
TL* the contact owns a 2012 volkswagen GTI. The contact stated that the vehicel dailed to start. The failure recurred numerous times. The vehicle was taken to the dealer where the failure was unable to be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253483Engine Exhaust Flap Limited Warranty Extension
- 10253262VW Engine oil quality standards
- 10253216Keyless Entry Inoperative after Access / Start (KESSY) Module Replacement
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253197Update Programming RCD-510 Radio (Premium 8)
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252935Equipped With KESSY ? Key Adaptation Tip
- 10252922Washer Level Sensor
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
- 10252909Equipped with RCD-510 Premium 8 Radio ? Radio Switches to Bluetooth Audio without Input
- 10252907Radio Navigation Unit Security Label
- 10252905MDI Control of Apple Devices with Lightning Connector (iPhone 5, iPad fourth generation, iPod Nano seventh generation)
Every Volkswagen GTI model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.