2013 Volkswagen GTI
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2013 Volkswagen GTI. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2013 Volkswagen GTI. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the…
Risk and remedy
Risk
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy
Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
34 complaints1 involved a crash1 involved a fire1 injuries1 deaths
What owners report most
Latest complaints
- Power train
DSG automatic transmission started going into neutral at various speeds and driving conditions. It feels as though the clutch disengages momentarily, causing the vehicle to slow down and engine to rev. This is definitely not safe when trying to merge or drive on the highway. This is a know issue…
DSG automatic transmission started going into neutral at various speeds and driving conditions. It feels as though the clutch disengages momentarily, causing the vehicle to slow down and engine to rev. This is definitely not safe when trying to merge or drive on the highway. This is a know issue with VW DSG transmissions and warranted a safety recall on earlier vehicles. My vehicle is newer than the recall so VW has no obligation to help me. They inspected the car and told me it needed a transmission replacement, but that the transmission is no longer produced or available. I would need to source a used transmission and try my luck. It is unacceptable that VW has no liability in this issue that is known, common and a real safety issue.
- Engine
I'm on my way to work on the highway going uphill and the temperature red light starts flashing. I decided to slow down because the flashing light had me concerned. The temperature gauge stayed at normal position so I was able to bring it home. I waited awhile and then checked under the hood for…
I'm on my way to work on the highway going uphill and the temperature red light starts flashing. I decided to slow down because the flashing light had me concerned. The temperature gauge stayed at normal position so I was able to bring it home. I waited awhile and then checked under the hood for coolant level and it was down to the bottom barely any left. So I bought the recommended coolant by VW and filled it up to level. I drove the next day and parked in my drive way and later that day I saw coolant puddle on concrete dripped from engine. I suspect it's the water pump again. I had this problem with this car before with cooling system twice. The first time the dealership dealt with it by replacing water pump while it was under warranty. The second time I took it to mechanic and they were able to replace water pump and fix the problem. I was able find the leak and take pictures. It seems to be leaking near the water pump. So right now I'm filling coolant almost everyday until I can get to the dealership.
- Service brakes
I was driving at normal highway speeds and when I went to slow down for a red light my brakes were not engaging until my pedal was pushed well over half way down. This was a very serious issue. I started noticing that if I pumped my brake pedal, the brakes would become more effective, but the…
I was driving at normal highway speeds and when I went to slow down for a red light my brakes were not engaging until my pedal was pushed well over half way down. This was a very serious issue. I started noticing that if I pumped my brake pedal, the brakes would become more effective, but the vehicle really was not safe. I took the car to my local tires plus repair shop who believed the brake master cylinder was bad and it was replaced under warranty. Once the repair was completed I picked up my vehicle and the brakes still were not effectively engaging. At that point the rear brake calipers had gotten replaced and even after that, nothing had improved. Tires plus decided the car needed to go to volkswagen because they could not figure out the issue. I took the car to my local repair shop who diagnosed the car and insisted there were no issues with my brakes and that the way my brake pedal felt was normal. I know for a fact this isn't true and the service center refused to acknowledge my concerns. In response I was told that I just don't know how brakes are supposed to work and that much dead pedal travel IS normal. I picked my car up and after a week my brakes had gotten worse and they continue to get worse. The brake pedal IS still not engaging my brakes until over halfway through the pedal travel and once the brakes do engage the pedal IS very stiff. I again expressed my concerns to the dealership and the service advisor simply yelled at me and told me that there was absolutely nothing wrong with my car and that I needed to just listen to the experts. And yet they have not driven my car because they denied to do so. I have taken my car to two other repair shops who insist there IS an issue but could not properly diagnose the issue and insist volkswagen needs to deeply look into my cars braking system but volkswagen won't do further investigating into the brakes.
- Structure › Body
Sunroof spontaneously exploded on the highway.
- Engine
Intake manifold was replaced under warranty in 2015. In late 2019 the vehicle displayed a service engine warning which turned out to be the intake manifold again. Out of warranty the service cost me in excess of $1000. I see the warranty was extended on older years for the same exact reason but not the 2013. This needs to be remedied as soon as possible.
- Power train
Without warning the vehicle puts itself into neutral was told nothing can be done unless it's able to be diagnosed or replicated this IS a known issue on earlier models that resulted in an extended warranty due to the safety concerns. Did contact dealer and voa
- Electrical system · Power train
TL* the contact owns a 2013 volkswagen GTI. While driving at any speed, the gear shifted into neutral and communication was lost with the gear box. Also, the rpms increased. There was no warning indicator illuminated. The vehicle was placed in park, shut off, and restarted. The failure recurred…
TL* the contact owns a 2013 volkswagen GTI. While driving at any speed, the gear shifted into neutral and communication was lost with the gear box. Also, the rpms increased. There was no warning indicator illuminated. The vehicle was placed in park, shut off, and restarted. The failure recurred several times. The vehicle was taken to valley auto world volkswagen (910-867-7000, located at 3810 sycamore dairy rd, fayetteville, nc 28303) where it was diagnosed that the computer system needed to be replaced. The computer system was not replaced. The contact called the manufacturer, but was unable to reach anyone. The failure was not repaired. The failure mileage was approximately 15,000.
- Electrical system · Electronic stability control (esc) · Structure › Body
Car was driven in a neighborhood. First noticed some smoke coming out of the hood, stopped the car, more and more smoke came out and couldn't even see anything if anyone were to be in the car. Notice some fire start to appear at the bottom of the car, called 911. The entire hood was on fire by the time firefighters arrived. It seemed there was going to be an explosion if firefighters were to arrive a minute later.
- Engine
My car's engine makes a ticking sound when I start it and when it's in idle. I was told that it could be the timing chain tensioner, since there have been issues with that with the 2013 models. I don't want to wait until my engine IS ruined. Timing chain tensioner should not be going bad or showing…
My car's engine makes a ticking sound when I start it and when it's in idle. I was told that it could be the timing chain tensioner, since there have been issues with that with the 2013 models. I don't want to wait until my engine IS ruined. Timing chain tensioner should not be going bad or showing symptoms with only 71,500 miles yet. I can't show you pictures, since it IS hard to remove the cap covering the timing chain.
- Unknown or other
Headliner IS sagging.
- Power train
TL* the contact owns a 2013 volkswagen GTI. While driving 45 mph, the transmission went into neutral rapidly and slowed down the vehicle without warning. The vehicle was taken to volkswagen of stevens creek (4490 stevens creek blvd, san jose, ca 95129) where it was diagnosed that the transmission…
TL* the contact owns a 2013 volkswagen GTI. While driving 45 mph, the transmission went into neutral rapidly and slowed down the vehicle without warning. The vehicle was taken to volkswagen of stevens creek (4490 stevens creek blvd, san jose, ca 95129) where it was diagnosed that the transmission was ruined with a megatronic unit and needed to be replaced. The dealer suggested the contact call the manufacturer to see if they would pay for the repair since the failure occurred in earlier vehicle models. The manufacturer was contacted, but only offered to assist with a portion of the repair cost. The failure mileage was 64,060. The vin was not available.
- Engine and engine cooling › Cooling system
TL* the contact owns a 2013 volkswagen GTI. While driving 72 mph, the check engine indicator illuminated and the temperature gauge increased. The vehicle was towed to jim wynn volkswagen (2021 w main st, norristown, pa 19403) where it was diagnosed that the temperature sensor needed replacement.…
TL* the contact owns a 2013 volkswagen GTI. While driving 72 mph, the check engine indicator illuminated and the temperature gauge increased. The vehicle was towed to jim wynn volkswagen (2021 w main st, norristown, pa 19403) where it was diagnosed that the temperature sensor needed replacement. The vehicle was repaired, but the failure recurred. The manufacturer was notified and the contact was waiting to hear about the possibility of a buy back. The failure mileage was approximately 50,200.
- Air bags
TL* the contact owned a 2013 volkswagen GTI. While the contact's son was driving at an unknown speed, he lost control of the vehicle and crashed into a pole on the passenger side. The contact stated that the front driver, front passenger, and side passenger air bags deployed. The driver was fatally…
TL* the contact owned a 2013 volkswagen GTI. While the contact's son was driving at an unknown speed, he lost control of the vehicle and crashed into a pole on the passenger side. The contact stated that the front driver, front passenger, and side passenger air bags deployed. The driver was fatally injured due to frontal lobe damage, dislocation of the spine, aorta damage, and lacerations of the liver. The front seat passenger sustained broken ribs and injuries to the head and eyes, which required medical attention. A police report was filed. The vehicle was towed to an independent mechanic where it was deemed a total loss by the insurance company. The local dealer was not contacted for determination of the failure that led to the collision. The contact believed that the air bag deployment caused the death of her son. The manufacturer was notified and the contact inquired about the type of air bags installed in the vehicle. The failure mileage was 77,000.
- Air bags
Airbag error light went on. all electronics on steering wheel, including horn stopped working. VW dealership technicians say that clock spring failed and want $654 to fix it. This vehicle was already serviced under clock spring failure recall in 2015 (nhtsa campain number: 15v483000).
- Service brakes
The vehicle was on a highway and started beeping with warning light that said "brakes service now" and both brake and ABS lights were on. I took it to shoulder to check. The car had only 33000 miles on it. The brakes seemed to be okay though. Took it to the dealer who upon inspection said the ABS…
The vehicle was on a highway and started beeping with warning light that said "brakes service now" and both brake and ABS lights were on. I took it to shoulder to check. The car had only 33000 miles on it. The brakes seemed to be okay though. Took it to the dealer who upon inspection said the ABS control unit IS faulty and needs replacing. He quoted 3300 for the repair. Upon checking, he said the it failed not because of any user error, and the control unit should last a long time. Looks like there were recalls for VW car from 2008-2009 for a similar issue.
- Fuel/propulsion system
I've started to notice that after driving my car and using the dsg shifter or sport mode, my car will not start back up for a while after parked. seems only to happen after warm engine. I will start the car and then it will sputter before the engine shuts off. after about an hour or maybe longer, I am able to crank it and drive.
- Electronic stability control (esc) · Engine · Fuel/propulsion system
TL* the contact owns a 2013 volkswagen GTI. The contact stated that the fuel cap warning indicator illuminated. The vehicle was taken to neftin westlake volkswagen (3550 auto mall dr, thousand oaks, ca 91362, (805) 497-9404) where the dealer stated that no recalls were associated with the vin. The…
TL* the contact owns a 2013 volkswagen GTI. The contact stated that the fuel cap warning indicator illuminated. The vehicle was taken to neftin westlake volkswagen (3550 auto mall dr, thousand oaks, ca 91362, (805) 497-9404) where the dealer stated that no recalls were associated with the vin. The contact stated that an unknown failure was not determined. Upon picking up the vehicle, the warning indicator was no longer illuminated. That after leaving the dealer, the check engine indicator illuminated. The manufacturer was notified of the failures and the contact was advised to take the vehicle to be diagnosed. The approximate failure mileage was 18,000.
- Fuel/propulsion system
Vehicle has 48K miles. Check engine light came on and it was diagnosed as a p2015 error. Recommended replacement of intake manifold. Found information that VW extended warranty of the intake manifold to 10 years/100k miles in many vehicles, but my vin was not included in that warranty extension. This seems to be a common, recurring problem in volkswagens. This warranty extension needs to be extended to all vehicles.
- Engine
Coolant pump leaking
- Fuel/propulsion system
Vehicle has just under 60,000 miles. a check engine light came on. it was p2015, which was associated with the intake runner position. VW dealership says the flap inside the intake manifold has disintegrated. VW had extended the warranty on 2.0T engines from model year 2008 to 2011. however, 2013 IS not covered. VW has clearly not resolved the problems with the intake manifold for engines after 2011.
- Air bags
Takata recall north park VW dealer in san antonio texas states that the air bag recall cannot be performed because parts are not available. IS this true?
- Air bags
Airbag inflator IS not working. Received recall letter, but dealer won't do anything.
- Engine · Fuel/propulsion system
Vehicle displaying mil light @ 68,948 miles. dealer diagnosis:to correct fault, requires replacement of intake manifold assembly & fuel filter, recommended cleaning of intake valves while the intake manifold was removed.
- Fuel/propulsion system
My 2013 VW GTI has an ongoing issue-condition with what appears to be a fuel pump and/or low fuel pressure. It usually occurs randomly, without any hint. After the start up the car stalls within a few seconds. At that point the car would die at every attempt to start up again. However, the car will…
My 2013 VW GTI has an ongoing issue-condition with what appears to be a fuel pump and/or low fuel pressure. It usually occurs randomly, without any hint. After the start up the car stalls within a few seconds. At that point the car would die at every attempt to start up again. However, the car will come back to life after staying idle for 40-60minutes (in severe cases even longer). in addition, we had several incidents when the car would stall while in slow motion on a hill. The gas tank in all instances was full or near full. we have had numerous major and minor incidents that have started since approximately 7,000 miles. We had somehow tolerated such randomly occurring incidents until the issue became (suddenly) almost a daily norm in december 2014 and january 2015. the car was repaired by the VW dealership at least 2 times within 2 week period. The issue still occurs these days, yet with lesser frequency. the issue IS causing serious health and safety concerns on top of the major inconvenience and additional out-of-pocket expenses.
- Engine
My 2013 VW GTI has had defective water (coolant) pump. I have already had three (3!) major repairs to replace the faulty water pump and fix the leak of coolant. The issue first started at about 10,000 miles and reoccured at 15,000 miles and then at 25,000. I always maintained and repaired my car at…
My 2013 VW GTI has had defective water (coolant) pump. I have already had three (3!) major repairs to replace the faulty water pump and fix the leak of coolant. The issue first started at about 10,000 miles and reoccured at 15,000 miles and then at 25,000. I always maintained and repaired my car at VW dealerships. The issue with the water pump usually started while the car was in motion on a major road or a freeway with my family (including 2 children) inside. The light would usually turn on on the dashboard. Fortunately, in all the instances, we've been not far from the home or a safe location to park and request roadside assistance. These incidents with water pump, while the car IS in motion can lead to crash or other serious consequences.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008860Manual transmission noise diagnosing
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253262VW Engine oil quality standards
- 10253216Keyless Entry Inoperative after Access / Start (KESSY) Module Replacement
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253207Washer Level Sensor
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253197Update Programming RCD-510 Radio (Premium 8)
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252941Washer Level Sensor
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252935Equipped With KESSY ? Key Adaptation Tip
- 10252922Washer Level Sensor
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
- 10252909Equipped with RCD-510 Premium 8 Radio ? Radio Switches to Bluetooth Audio without Input
- 10252907Radio Navigation Unit Security Label
- 10252905MDI Control of Apple Devices with Lightning Connector (iPhone 5, iPad fourth generation, iPod Nano seventh generation)
- 10252903Radio Inoperative After UPDATE 91J7 SD Card Software Update
Every Volkswagen GTI model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.