2010 Volkswagen Passat
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Volkswagen › Passat › 2010
These records cover every 2010 Volkswagen Passat. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2010 Volkswagen Passat. Newest first.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk and remedy
Risk
If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the…
Risk and remedy
Risk
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the…
Risk and remedy
Risk
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Owner complaints
163 complaints5 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Electrical system · Fuel/propulsion system · Unknown or other
My 2010 Volkswagen CC became completely inoperable because of the active fuel pump control module recall (NHTSA 17V509). The vehicle stalled and nearly caused an accident. The check engine light came on just before I noticed a burning smell coming from the backseat of my car immediately after…
My 2010 Volkswagen CC became completely inoperable because of the active fuel pump control module recall (NHTSA 17V509). The vehicle stalled and nearly caused an accident. The check engine light came on just before I noticed a burning smell coming from the backseat of my car immediately after smelling that the car suddenly stalled out in the middle of a busy intersection and the engine would not start back up. I had to push it to a gas station parking lot across 3 lanes of traffic. I lifted up the backseat and found that the fuel control module was overheated and melting on top of the fuel pump so I carefully and properly disconnected it from the vehicle. The next day I had the vehicle towed to Lokey Volkswagen in Clearwater, FL. Today 3/14/2026 They did the recall repair and told me my vehicle is safe to drive. Today 3/14/2026 I drove the car 1 mile from the dealership when the exact same thing happened again the car stalled out, and I had to carefully maneuver to the shoulder of hwy us 19 s narrowly missing vehicles in the other lanes. The vehicle was then towed back to lokey Volkswagen. It is pretty clear that the issue was not resolved, and that this fuel control module failing may have affected other parts of the fuel system/wiring and or the fuel control module failed again. I have pictures of the fuel control module, and I gave the initial melted/failed fuel control module to the service department and they took it. The dealership service department is stating that this may be to do something other than the recall repair and that I may be liable for the diagnostic and towing charges. This is a very serious safety issue that almost cost me to get in accidents on the highway twice. I feel that they (Volkswagen) needs to be held responsible for rectification and to find out if there is a connection between this recall and the continuing failure of the vehicle to operate safely.
- Engine · Steering · Unknown or other
I purchased a used vehicle but have found out the oxygen sensor is feeding false error codes to the main OBC causing leaks into driver compartment causing engine to stall while auto in motion and most importantly causing steering wheel to lock, have spoken with VWoA but they have no direct…
I purchased a used vehicle but have found out the oxygen sensor is feeding false error codes to the main OBC causing leaks into driver compartment causing engine to stall while auto in motion and most importantly causing steering wheel to lock, have spoken with VWoA but they have no direct influence with VW or dealerships even if a warranty issue because all parties are independent contractors and all they are able to do is try and help. My name has not been transferred to registration because of smog requirements so you may call me [XXX] my telephone number is [XXX] my case# with VWoA is [XXX], I myself have learned to deal with defects but should this matter be more widespread which I cannot find out because the last case regarding the sensors was sealed in an agreement made by the California ARB, EPA and VW and Audi through a settlement signed in December 2021. Once again my hands are tied from taking much more action but I believe your department whether is able to enforce this matter or not should at least investigate and issue warnings to advise people of what can happen so if they can even at own cost seek appropriate repairs before more damages accrued. Also if this sensor is effecting more models and manufacturers an appropriate temporary fix should be seeker since no long term solutions are available at this time INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine · Fuel system, gasoline
The contact owns a 2010 Volkswagen Passat. The contact stated while driving at various speeds, there was a strong fuel odor inside and outside the vehicle. The contact stated that the failure persisted while the vehicle was parked and turned off. The check engine warning light was illuminated. The…
The contact owns a 2010 Volkswagen Passat. The contact stated while driving at various speeds, there was a strong fuel odor inside and outside the vehicle. The contact stated that the failure persisted while the vehicle was parked and turned off. The check engine warning light was illuminated. The contact stated that the strong fuel odor had caused her to have headaches while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel pump module had failed, causing the fuel pump to leak. Additionally, the contact stated that the vehicle had failed to start and was undrivable. The dealer was notified of the failure and advised the contact to bring the vehicle to their location for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline) had already been completed on the vehicle. The failure mileage was approximately 148,000.
- Fuel system, gasoline
The contact owns a 2010 Volkswagen Passat. The contact stated that while her son was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light…
The contact owns a 2010 Volkswagen Passat. The contact stated that while her son was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the thermostat. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V509000 (Fuel System, Gasoline) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 61,000.
- Electrical system · Fuel/propulsion system
Replaced cracked fuel pump 3 times. Electrical problem to fuel pump ; also all were cracked from pressure. Thx !! Dr.
- Electrical system · Exterior lighting · Visibility/wiper
As the trunk hatch opens and closes, the wiring to the hatch wears down, frays, and then shorts or breaks. This killed our rear view camera, which is a safety issue. This also can cut off light to the license plate. The rear hatch also cannot then be opened from the rear of the car, as the handle is electrical and gets disconnected, possible causing another safety issue.
- Engine
Drove the car to and from work that day with no problems. Also, went back to work a 2nd side job that evening with no issues. Got home, shut the car off and when my wife and I went out to go to work the next morning at 5 a.m., the car wouldn't start at all. Wouldn't even click. Did a lot of…
Drove the car to and from work that day with no problems. Also, went back to work a 2nd side job that evening with no issues. Got home, shut the car off and when my wife and I went out to go to work the next morning at 5 a.m., the car wouldn't start at all. Wouldn't even click. Did a lot of research because I had the starter replaced about 2 weeks before and knew it couldn't be the starter and also had bought a new battery when I had the starter replaced as well, so knew it wouldn't be the battery. After a lot, I mean a lot of research online, finally came to the decision it was the timing chain tensioner was faulty. When I went to replace the tensioner for the timing chain, I took my camera and put it in the cylinder heads and found out that there was 2 broken valves in the number 3 piston. One was broken and sideways in the piston and the other just broken. I'm not sure whether a rod has gone through the bottom of the head or not, couldn't get my camera to go that far down. So now I have no vehicle what-so-ever to drive back and forth to work. My wife had to resign from her job because she had no way to get there everyday and I have to pay someone gas money weekly to pick me up and bring me home from work so needless to say, we are currently struggling, can't pay our bills because my wife cannot get a job and now I have to figure out how to repair this damage that should have been made a recall for these volkswagens because by the looks of things, there are over 100 people that have had this same problem. An engine is going to be between $4,000 and $6,000 to repair and I have no way to fix this at that price. So now I am probably going to have to just junk the car.
- Fuel/propulsion system
I was in my car driving , as soon as I go for a turn my car stalled on me infront of everyone , almost causing a wreck.
- Electrical system · Exterior lighting
There is a short in the wiring for the tail lights the short in the wires also effects the trunk wiring. The design of the wiring in the trunk bends the tail light wires and wears them out so now there is a short in the tail light, reverse light , fog light and the trunk release. It is very unsafe to have these lights not work and to have a faulty wiring.
- Air bags
The car was hit broadside on the passenger side front door, spun around and hit head in to a power pole. With all this happening none of the airbags deployed.
- Air bags
In 2018, my VW clockspring/airbag was replaced under the VW recall. Last week the airbag clockspring failed, causing my air bag pop out. Luckily I was not driving. There is no current recall on the recalled replacement and this is unacceptable. I took my VW back to the dealer that did the…
In 2018, my VW clockspring/airbag was replaced under the VW recall. Last week the airbag clockspring failed, causing my air bag pop out. Luckily I was not driving. There is no current recall on the recalled replacement and this is unacceptable. I took my VW back to the dealer that did the work and they stated that there was no recall and they would not replace. It is incredibly dangerous that this has happened. I am very angry that VW's replacement would not hold up for the lifetime of the car nor will they honor their parts.
- Electrical system · Engine · Fuel/propulsion system
I got all types of misfires and fuel pump and electrical problems the car almost has me in car wrecks every time I drive it the speed thermometer jumps up and down causing me to have no push in the gas I have to turn the car on and off on the highway
- Engine · Unknown or other
faulty timing chain tensioner caused catastrophic engine failure. resulting in ~$4000.00 repair cost. i have read about alot of other Volkswagens having this same issue. VW has redesigned this part several times, i did not recive a TSB stating there was an issue with an internal component of my engine even though VW knows this issue will result in engine failure.
- Vehicle speed control
The contact owned a 2010 Volkswagen Passat. The contact stated that while driving slowly towards a stop sign, the vehicle unintendedly accelerated and drove forward causing another vehicle to crash into the driver’s side of the vehicle. There were no injuries reported. A police report was filed.…
The contact owned a 2010 Volkswagen Passat. The contact stated that while driving slowly towards a stop sign, the vehicle unintendedly accelerated and drove forward causing another vehicle to crash into the driver’s side of the vehicle. There were no injuries reported. A police report was filed. Neither the local dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 83,000. The vehicle was destroyed.
- Engine · Vehicle speed control
108K miles. Got off of work and I went to start the vehicle. I started the vehicle the battery light started to flash and the check engine light came on and started flashing I just did a quick loop and put it right back into the parking spot that I was in. I took it into a shop they found that the…
108K miles. Got off of work and I went to start the vehicle. I started the vehicle the battery light started to flash and the check engine light came on and started flashing I just did a quick loop and put it right back into the parking spot that I was in. I took it into a shop they found that the starter was getting way too hot. They took the starter out and put in a new one and when they went to start the vehicle the engine seized
- Electrical system · Fuel/propulsion system · Service brakes
There IS a gas leak by rear tire. The mechanics that changed my tires said it was water. Went for an oil change, and they refused to do it because it's a gas leak. They can't tell where it's coming from.
- Engine
While driving the vehicle looses power, I can stop shut it down and it runs fine for a period. The problem IS unpredictable, I am afraid to drive the vehicle on on interstate highways, because a serious accident would occur.
- Air bags · Fuel system, gasoline
TL* the contact's daughter owns a 2010 volkswagen passat. The contact stated that her daughter had her fuel pump replaced on five separate occasions. After the most recent failure, the contact had the vehicle towed to schumacher volkswagen of west palm beach (3001 okeechobee blvd, west palm beach…
TL* the contact's daughter owns a 2010 volkswagen passat. The contact stated that her daughter had her fuel pump replaced on five separate occasions. After the most recent failure, the contact had the vehicle towed to schumacher volkswagen of west palm beach (3001 okeechobee blvd, west palm beach, fl 33409) where three recall repairs were performed on the vehicle; nhtsa campaign numbers: 15v483000 (air bags), 17v509000 (fuel system, gasoline), and 18v148000 (air bags). Despite the recall repairs, the contact was informed that the fuel pump was defective and given an estimate for the repair. The contact's daughter then towed the vehicle to an independent mechanic where the mechanic informed her that an unknown part near the steering column fractured and that the air bag warning light was illuminated. Due to the discovery, the contact had the vehicle towed backed to the dealer and was given an estimate for the repair of the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
- Engine
The car wouldn't start and found out the timing chain jumped
- Parking brake · Power train
TL* the contact owns a 2010 volkswagen passat. The contact stated that while driving at 30 mph and going uphill, the accelerator pedal was depressed however, the vehicle failed to respond. An audible sound was heard and the parking brake warning light illuminated. The contact pulled over and…
TL* the contact owns a 2010 volkswagen passat. The contact stated that while driving at 30 mph and going uphill, the accelerator pedal was depressed however, the vehicle failed to respond. An audible sound was heard and the parking brake warning light illuminated. The contact pulled over and shifted the vehicle into park. The contact was then unable to shift the vehicle out of park. The vehicle was turned off and restarted several times before the vehicle shifted out of park and into drive. The vehicle was then driven to the residence. The failure recurred several times. The vehicle was taken to volkswagen of clarksville (406 e lewis and clark pkwy, clarksville, in 47129) however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 92,000.
- Engine
My volkswagen passat has fallen to an issue many others have fallen. It appears the timing-chain tensioner failed causing the timing-chain to jump. When this happens the valves can bend and also ruin the cylinders. The error code IS p0016. VW west broad IS recommending a repair of $5,100 dollars.…
My volkswagen passat has fallen to an issue many others have fallen. It appears the timing-chain tensioner failed causing the timing-chain to jump. When this happens the valves can bend and also ruin the cylinders. The error code IS p0016. VW west broad IS recommending a repair of $5,100 dollars. After discussing with VW of america they will not cover as it IS outside of their extended warranty 100,000 miles or december of 2019. My car IS approximately 111K miles and 6 months past the date. I was not made aware of this issue so I could not be proactive in fixing the tensioner. They even redesigned the timing-chain tensioner because the old one IS faulty. I am lucky I was able to make it home from my day trip this past weekend and that the issue did not take place while driving. I was in a parking lot on top of a mountain. It took 4 or so seconds to start which was abnormal, but proceeded to run. The check engine light came on, but I was able to proceed home. Several days later I tried starting the car to bring to the shop, but it no longer starts and I had to get it towed. At this point, I am prepared to send it to the junk yard because the cost of the repair IS beyond the value of the vehicle. More information about this issue can be found at this litigation website where they settled. Https://www.timingchainlitigation.com/ *tr
- Engine · Unknown or other
Purchased the car at 62K engine timing chain went out at 72K I'm very frustrated they are not communicating with me on anything and nobody IS helping. *tr
- Fuel/propulsion system
As I drive the car "hesitates". Its almost as if it accelerates and decelerate on its own. As I look online I see there was a recall regarding this issue as its a fuel pump but as I call the dealership they state there IS no recall on my specific vehicle. *tr
- Engine
Driving home from work on a busy road when all the sudden my car starts to shake and then the epc light came on engine started flashing. I've read a bunch of threads with volkswagen having this issue. [Xxx] vehicles. You were funded by [xxx] hitler no wonder. Y'all have to take some responsibility…
Driving home from work on a busy road when all the sudden my car starts to shake and then the epc light came on engine started flashing. I've read a bunch of threads with volkswagen having this issue. [Xxx] vehicles. You were funded by [xxx] hitler no wonder. Y'all have to take some responsibility once in a while for all the shady [xxx] y'all are trying to pull. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Engine · Power train
VW found out that the timing chain IS defective in their VW cc 2.0 t engine. This part can go out at anytime. If you are traveling at a high speed you can be fatally injured if this timing chain goes out. It hasn't happened but I was warned. With the solution of a 3800.00 repair. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.An Engineering Analysis has been opened to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a thorough review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 10762670, 10760644, 10758777, 10749901, 10748922
- Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of…
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel mounted controls.The loss of the electrical connection to the front driver air bag will result in illumination of the air bag warning light and will prevent operation of the front driver air bag in a crash of sufficient severity requiring a commanded deployment.In November 2017, the Office of Defects Investigation (ODI) opened a Recall Query (RQ17-009) after the agency received 90 complaints alleging failure of the clockspring in the subject models.Several of the complaints allege failure of the clockspring after receiving the recall remedy.The majority of the complaints allege the same failure mode without being included in the original recall, 15V-483.In its March 2018 response to ODI's Information Request under the Recall Query, Volkswagen provided approximately 700 consumer complaints and field reports on the recalled vehicles.These reports allege clockspring failure similar to the NHTSA reports described above.To date, NHTSA has received approximately 154 allegations of clockspring failure since the recall has launched.The total of 852 reports shown in the table above eliminates 6 duplicative reports received by ODI and the manufacturer.This Recall Query has been upgraded to an Engineering Analysis (EA18-003) to further evaluate the scope and effectiveness of the remedy associated with 15V-483 and perform a review of the design changes implemented by Volkswagen and its suppliers to address this issue.The ODI complaints cited above can be viewed at www.NHTSA.gov under the following ODI identification numbers: 11080741, 11079877, 11079805, 11079124, 11076709, 11076645, 11076297, 11076249, 11076133, 11075756, 11075726, 11075358, 11075259, 11075055, 11074920, 11074565, 11073090, 11072745, 11072457, 11072089, 11071933, 11071880, 11071630, 11071592, 11067396, 11067061, 11066738, 11066601, 11066511, 11065909, 11065871, 11065262, 11064701, 11064564, 11064544, 11064531, 11063961, 11063501, 11063095, 11062772, 11062464, 11062353, 11062344, 11061463, 11061310, 11061311, 11060735, 11058154, 11057519, 11057477, 11057341, 11056793, 11056243, 11056063, 11055639, 11054279, 11052812, 11052678, 11052384, 11052228, 11051336, 11051155, 11051074, 11048803, 11047037, 11044226, 11043653, 11039142, 11033893, 11033330, 11032548, 11025475, 11025356, 11024647, 11023423, 11020570, 11020312, 11019415, 11019067, 11015441, 11015431, 11014595, 11014016, 11013709, 11013415, 11012596, 11011753, 11006668, 11006521, 11006307, 11006181, 11005301, 11003865, 11001780, 11001783, 11001334, 10994184, 10993360, 10993524, 10992490, 10985926, 10983678, 10981220, 10980831, 10980941, 10980549, 10979418, 10971152, 10967344, 10967155, 10959968, 10958624, 10957279, 10956488, 10949129, 10947562, 10945122, 10936498, 10936543, 10933950, 10927311, 10925421, 10924034, 10915612, 10915569, 10911171, 10902066, 10898733, 10896537, 10896510, 10895526, 10893938, 10891686, 10864967, 10863742, 10861984, 10851242, 10822505, 10821562, 10818403, 10795068, 10794402, 10788738, 10787804, 10782544, 10780725, 10780145, 10779145, 10776477, 10775448, 10763492, 10763423, 10763289, 107626
- Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a…
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag warning light is illuminated on the dash of the vehicle.If a vehicle with a failed SCCM were to be involved in a crash of sufficient severity to require deployment, the driver air bag may not deploy properly, or deploy at all.As the result of an Information Request response from Volkswagen, ODI determined that the same SCCM was used in several vehicle models and MYs including: 2010-2013 CC, 2010-2013 Eos, 2011-2013 Golf, 2012-2013 Jetta and Jetta SportWagen, 2010 and 2012-2014 Passat and 2011-2014 Tiguan.ODI identified a total of 29 NHTSA complaints across all affected vehicles potentially indicating a failed SCCM.Drivers often indicated that an audible noise was heard from the steering column when the unit failed. Some drivers also mentioned that there was a noticeable but minor resistance to turning of the steering wheel after the failure with noises coming from the steering column.The average failure mileage is approximately 30,500 miles and failures often occur outside of the factory warranty.There were no reported crashes or injuries identified in either the NHTSA or Volkswagen data as a result of SCCM failures.On July 30th, 2015 Volkswagen notified ODI that it would conduct a safety recall (15V-483) to remedy the SCCMs in 415,825 MY2010-2014 vehicles.According to Volkswagen, the SCCM can become contaminated with human hair or similar fibers entering the unit between the steering wheel and steering column.Over time this can cause the electrical cable to tear and lose connection between the steering wheel and vehicle.Volkswagen will install a cover that attaches over the SCCM to help prevent contaminants from entering the unit.A new SCCM designed to reduce outside contamination intrusion was previously introduced into new vehicle production during the 2014 model year; accordingly vehicles equipped with the new design SCCM are not included in the recall.The recall action initiated by the manufacturer addresses the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10760644, 10758777, 10748922, 110734168, 10731545, 10721424, 10717651, 10715305, 10713742, 10713139, 10712295, 10711945, 10704830, 10704221, 10702926, 10702212, 10701406, 10691906, 10683944, 10682136, 10672715, 10670517, 10669312, 10628549, 10607240, 10575783, 10561143, 10552113, 10397670.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010024Lack of paint under roof
- 11010022Engine Oil Standards
- 11010021Additional reporting
- 11010011Vehicle Concerns Before Recall Repair Available
- 11008861Fluid requirements
- 11008858A list of engine oil that meet Volkswagen Engine Oil Standards
- 11008857How to perform the engine oil consumption measurement
- 11008856Checking Engine Oil and correctly reading dip stick
- 11008853How to manage software versions using VW diagnostic Tool
- 11008852Recommended Gasoline Quality
- 11008851Engine Misfire Diagnostic Aid
- 11008850Fuel additive to help with misfire faults
- 11008846Wind & Water Leak Checking
- 11007398Battery testing
- 11007393Engine Oil Standards
- 11005825Engine oil quality standards
- 11005820Engine Assembly Tip
- 11005819Engine Replacement Tip
- 11002875Engine oil quality standards
- 11001508Engine oil quality standards
- 10253483Engine Exhaust Flap Limited Warranty Extension
- 10253439Volkswagen Carefree Maintenance Program ? Gasoline Engines (Except Routan) - REVISED
- 10253262VW Engine oil quality standards
- 10253215Exterior Lights, Moisture Accumulation
- 10253214Exterior Lights, Moisture Accumulation
- 10253213Exterior Lights, Moisture Accumulation
- 10253205Wiper Blade Inspection for Proper Warranty Coding
- 10253204Customer States Windshield Wipers Streak or Smear
- 10253203Wiper Blade Inspection for Proper Warranty Coding
- 10253184Update Programming Radio, RCD 510 (Premium 8) for Various Functionality Concerns
- 10253183Update Programming Radio, RCD 510 (Premium 8) for Various Functionality Concerns
- 10253180Antenna Diagnosis Overview
- 10253177Satellite Radio Overview
- 10252942Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
- 10252937Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
- 10252932Cruise Control Inoperative, Fault B115411 ?Cruise Control Switch Short Circuit to Ground? after J527 Steering Column Control Module Replacement
- 10252916Coding Information for Replacing ?AC? Suffix Radios with ?AF? Suffix Replacement Unit
- 10252915MDI Functions with iPhone 5 Variants (5, 5c, 5s and iPad fourth generation, iPod Nano seventh generation)
- 10252909Equipped with RCD-510 Premium 8 Radio ? Radio Switches to Bluetooth Audio without Input
- 10252907Radio Navigation Unit Security Label
Every Volkswagen Passat model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.