2012 Volvo Bus 9700
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo Bus › 9700 › 2012
These records cover every 2012 Volvo Bus 9700. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2012 Volvo Bus 9700. Newest first.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Risk
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers…
Risk and remedy
Risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Risk and remedy
Risk
An unexpected engine shutdown increases the risk of a crash.
Remedy
Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2013 Volvo 9700 buses manufactured August 28, 2008, to December 21, 2012. In the affected vehicles, the exhaust clamp at the turbocharger may fail, allowing hot exhaust gas to contact materials in the engine compartment.
Risk and remedy
Risk
If hot exhaust gas contacts other components or materials, it can increase the risk of a fire.
Remedy
Volvo will notify owners, and dealers will replace the exhaust clamp, free of charge. The recall began on November 11, 2015. Owners may contact Volvo Bus at 1-866-870-2046. Volvo's number for this recall is SR15-85.
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the…
Risk and remedy
Risk
If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.
Remedy
Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's number associated with this recall is SR14-82.
Volvo Bus Corporation is recalling certain model year 2009-2013 9700 coaches manufactured from August 28, 2008, through April 19, 2013. Certain conditions may cause the affected coaches to go into a software controlled mode that would result in the throttle signal being fixed at 1750rpms regardless of throttle pedal input from the driver.
Risk and remedy
Risk
The driver may lose the ability to control the bus's speed, increasing the risk of a crash.
Remedy
Volvo Bus will notify owners and dealers will remedy the software calibrations in the affected coaches, free of charge. The recall is expected to begin by July 1, 2013. Owners may contact Volvo Bus at 1-336-393-2000. Volvo Bus's recall campaign number is SR13-80.
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches manufactured from April 2009 through June 2012. The wheelchair lift may be missing maintenance safety pins and/or the wheelchair lift cylinders may not be the proper length, preventing the proper use of maintenance safety pins.
Risk and remedy
Risk
With either the maintenance safety pins missing or not able to be used, the wheelchair lift may not be safely stowed in place, increasing the risk of injury to those working on, or around, the lift.
Remedy
Prevost will notify owners, and dealers will add the safety pins and/or verify that they work properly, as needed, free of charge. The safety recall began on February 8, 2013. Owners may contact Prevost at 1-418-883-2888.
Prevost is recalling certain model year 2009-2013 Volvo Bus 9700 coaches. The pipe that carries hydraulic fluid to the fan drive may crack allowing oil to spray on hot engine components.
Risk and remedy
Risk
Hydraulic oil sprayed onto hot engine components may result in a vehicle fire.
Remedy
Prevost will notify owners, and dealers will add a rubber skirt to the hydraulic pipe, free of charge. The safety recall began on October 22, 2012. Owners may contact Prevost at 1-418-883-2888.
Prevost IS recalling certain model year 2009-2012 volvo 9700 motor coaches. due to a software error, the vehicles may come to a sudden stop by brake application if the sensor reads that the wheelchair lift door IS not completely closed.
Risk and remedy
Risk
If this occurs, the vehicle may suddenly stop without warning, increasing the risk of a crash.
Remedy
Prevost will notify owners and dealers will update the software, free of charge. the safety recall began on july 13, 2012. owners may contact prevost car inc., service department toll-free at 1-866-870-2046 or 1-418-831-2046.
Prevost car inc. (Prevost) IS recalling certain model year 2009-2013 volvo 9700 motor coaches. on some vehicles, the quantity of emergency exit windows IS insufficient to comply with the requirements of federal motor vehicle safety standard no. 217, bus emergency exits and window retention and release.
Risk and remedy
Risk
In the event of an emergency, passengers may be delayed in exiting the vehicle due to limited emergency windows, increasing the risk of personal injury.
Remedy
Prevost will notify owners, and dealers will install an additional emergency exit window, free of charge. an interim notification will be completed by mid-july 2012. the safety recall began on september 27, 2012. owners may contact prevost car inc. At 1-866-870-2046 or 1-418-883-2888.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253989This procedure eliminates the step moving.
- 10224584Expendable Items Parts List.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10217315STORAGE AND STARTUP GUIDELINES : part number updates
- 10214938Plasma cluster sanitizer
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10210877Front hatch upgrade
- 10203701EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN updated
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10189812Glass partition behind driver volvo 9700 from b13r-152266 (2011w22) to b13r-168569 (2014w25)
- 10188249Introducing a new engine coolant into prevost service center network
- 10186373Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10186372Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10180590FRONT PANEL, CENTRAL REINFORCEMENT INSTALLATION Revision A Material: Coolant was 20358716, is 685241.
- 10179432STORAGE AND STARTUP GUIDELINES Revision: B Parts added to Suggested Material 08-10-2020
- 10179431Front panel, central reinforcement installation
- 10177806Air Purifier installation to HVAC unit
- 10176986STORAGE AND STARTUP GUIDELINES Revision: A 21516229 replaced by 23381562 20523393 replaced by 21454749 800383 removed 611471 replaced by 611360 70376808 replaced by 21036050 21396642 replaced by 20967831
- 10175350Repair instructions to address fault codes. P256000 Engine Coolant Level Low
- 10175337Repair instructions to address fault codes. P052400 Engine Oil Pressure Too Low
- 10175335Repair instructions to address fault codes. P029800 Engine Oil Over Temperature
- 10175334Repair instructions to address fault codes. P021700 Engine Coolant Over Temperature Condition
- 10175333Repair instructions to address fault codes P207F-00; P20EE-00 NOx Sensor, Replacement (KS1)
- 10175332Repair instructions to address fault codes P207F-00 Reductant Quality
- 10174686Storage and startup guidelines
- 10169551This instruction sheet explains how to install seatbelt cutter in the driver's area.
- 10153463This Service Center Instructions explains how to install the Prevost Ultimate Entertainment System
- 10119573This conversion kit explains how to remove TGW1 from vehicles using Tech Tool, no manual VDA changes needed. This conversion kit will work for any vehicle equipped with TGW1 up to the VIN?s listed on the bulletin.
- 10096342On the vehicles affected by this bulletin, the exhaust clamp with part number 20955220 gets broken and the turbocharger diffuser pipe may come out of the clamp which may cause the automatic fire extinguishing system to discharge. For this reason, it IS necessary to remove this clamp and replace it with clamp 21545619 as soon as possible.
- 10096339On the vehicles affected by this bulletin, it IS necessary to verify if the front axle sway bar might have become loose.
- 10096331On the vehicles affected by this bulletin the a/c failed light appears causing stops. New bodywork software with altered i/o configuration has been released in order to solve the issue.
- 10096276On the vehicles affected by this bulletin, a software update for the volvo i-shift transmission IS required. Software update has for effect to improve the gear change process to avoid clashing and wear on the split gear. This software update IS necessary on all i-shift transmission up to but not including serial number 1100224372.
- 10096274Perform this bulletin on a fix as fail basis. On the vehicles affected by this bulletin, replace the front central windshield pillar for an improved version.
- 10096267The following procedure explains how to inspect and verify a volvo 9700 brake air system.
- 10096266The following procedure explains how to inspect and verify a volvo 9700 brake air system.
- 10096259The following procedure explains how to inspect and verify a volvo 9700 brake air system.
- 10096257Procedure to upgrade to i-shift gear control selector
- 10044960Prevost (volvo): bodywork software needs to be updated at next service due to wheelchair lift door IS not closed completely causing vehicle to come a sudden stop.
Every Volvo Bus 9700 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.