2016 Volvo Bus 9700
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo Bus › 9700 › 2016
These records cover every 2016 Volvo Bus 9700. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
9 recalls name the 2016 Volvo Bus 9700. Newest first.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk and remedy
Risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Risk
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers…
Risk and remedy
Risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Risk and remedy
Risk
A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Remedy
Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Risk and remedy
Risk
If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Remedy
Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR19-83.
Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.
Risk and remedy
Risk
The power cable and fuse box can overheat, increasing the risk of a fire.
Remedy
Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2, 2018. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-85.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall.
Risk and remedy
Risk
An unexpected engine shutdown increases the risk of a crash.
Remedy
Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service 1-877-773-8678. Volvo Bus' number for this recall is SR17-80. Note: The affected vehicles were previously remedied for a similar issue under recall 16V836, however, this recall requires additional repairs to ensure that the power feed relay will not fail.
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Risk and remedy
Risk
An unexpected engine shutdown increases the risk of a crash.
Remedy
Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Seat Belt Buckle Casings may Fail
On March 30, 2018, Van Hool N.V. (Van Hool) notified the Office of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckle’s outer casing may fail, leaving the seat belt buckle…
On March 30, 2018, Van Hool N.V. (Van Hool) notified the Office of Defects Investigation (ODI) of a safety defect that exists in certain model year (MY) 2015-2018 CX45, TD925, TDX25, TX40, TX45, and 2016-2018 CX35 motorcoaches. The passenger seat belt buckle’s outer casing may fail, leaving the seat belt buckle mechanisms exposed. The exposed seat belt buckle mechanisms may reduce the seat occupants’ likelihood of using the seat belt, increasing the risk of injury in the event of a crash. This recall of vehicles with the subject seat belt buckle casings was designated recall 18V-209. In its recall filing, Van Hool identified the component manufacturer as Fasching Salzburg. Based on Early Warning Reporting (EWR), field reports, and warranty claims aggregate data, NHTSA identified that the defective part in Van Hool’s recall was potentially used in vehicles manufactured by Volvo Bus Corporation (Volvo), Motor Coach Industries (MCI), and Prevost Car (US) Inc. (Prevost). NHTSA opened this Equipment Query (EQ) investigation, EQ19-001, to determine if the seat belt buckle casing at issue in recall 18V-209 constituted a safety defect in Volvo, MCI or Prevost vehicles, thereby requiring additional recalls. On July 23, 2019, NHTSA sent an Information Request (IR) letter to Volvo requesting that for all of the seatbelt buckles Volvo uses, or has used, as original or replacement equipment on 2016 model year Volvo 9700 buses, that it provide the Volvo part number(s), the seatbelt manufacturer’s or supplier’s part number(s), the manufacturer’s or supplier’s name and their contact information. In the IR, NHTSA further requested that Volvo state the number of each of the above seatbelts that Volvo has distributed as replacement items for the original equipment seatbelts and provide the model and model year of the vehicle in which it is used and month/year of sale (including the cut-off date for sales, if applicable). Finally, NHTSA requested that Volvo provide two samples of each seat belt type/brand/part number identified by Volvo. On October 23, 2019, NHTSA sent an IR letter to Amaya-Astron Seating, the seat manufacturer that installed the subject Fasching Salzburg seat belt buckle assemblies on the seats supplied to Van Hool. The purpose of this letter was to obtain, in part, a list of purchasers that were sold the seatbelt buckles as individual replacements or part of a seat and a list of all customers/manufacturers that received the same or similarly affected seatbelt buckles. Amaya-Astron identified MCI, Prevost, and Volvo as the motorcoach manufacturers to which it supplied seats with subject seat belt buckle casings. NHTSA sent two IR Letters and Comprehensive Inquiry (CI) 21650H002 in support of EQ19-001 to MCI, Prevost, and Volvo Bus, in order to determine the relevant population. The IR letters and CI identified that the following vehicles used the subject seat belt buckle casings: 2016 Volvo Bus 9700 and 2018 Prevost X3-45. MCI reported that it had no vehicles with the suspected subject seat belt buckle casings. Prevost and Volvo Bus reported that they did not observe a trend of seat belt buckle casing failures as observed in recall 18V-209. EWR, field reports, warranty claims data, and the information provided in the IR responses and CI similarly did not identify failure trends in the seat belt buckle casings. In addition, Prevost recalled the population of its vehicles subject to this investigation, containing the subject seat belt buckle casings, in recall 22V-236 (2018 Prevost X3-45) based on a different safety defect of the seat belt buckle assembly. The recall addressed vehicles with seat belt buckles that may have exposed, frayed retaining cables. As a result, the seat belt assemblies may not secure the seat occupants in the event of a crash. The remedy for recall 22V-236 was the replacement of the entire seat belt buckle, including its casing, with a different part. That remedy also obviated the potential concern regarding casing failure that was at issue in recall 18V-209 and EQ19-001. ODI is closing this investigation. Duringthe course of this investigation, the agency reviewed the information that it received and also closely monitored the data over multiple years to see if any trends would emerge. During this time, a portion of the vehicles that were part of the original population of this investigation were recalled. NHTSA believes that enough time has now passed with such monitoring to consider the data as presenting no observable trends to suggest that the seat belt buckle casings subject to recall 18V-209 similarly pose a safety defect in the remaining population of vehicles equipped with the seat belt buckle casings. The agency will continue to monitor the issue and will not hesitate to take appropriate action should such trends emerge in the future. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, including on other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253989This procedure eliminates the step moving.
- 10224584Expendable Items Parts List.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10217315STORAGE AND STARTUP GUIDELINES : part number updates
- 10214938Plasma cluster sanitizer
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10210877Front hatch upgrade
- 10206981Hvac software update warm temperature in the rear of the vehicle
- 10203701EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN updated
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10189815Allison transmission C1 hub failure transmission control module reprogramming and C1 hub replacement
- 10189813Allison transmission C1 hub failure transmission control module software update
- 10189811GLASS PARTITION BEHIND DRIVER Volvo 9700 from B13R-169811 (2014W40) to current vehicles
- 10188249Introducing a new engine coolant into prevost service center network
- 10186373Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10186372Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10184670Plywood refurbishment, passengers area
- 10180591Obd connector uscan
- 10180590FRONT PANEL, CENTRAL REINFORCEMENT INSTALLATION Revision A Material: Coolant was 20358716, is 685241.
- 10180537Engine Exhaust Gas Recirculation Differential Pressure - Mechanical system not responding properly US13 - US16 Emissions
- 10179432STORAGE AND STARTUP GUIDELINES Revision: B Parts added to Suggested Material 08-10-2020
- 10179431Front panel, central reinforcement installation
- 10177806Air Purifier installation to HVAC unit
- 10176986STORAGE AND STARTUP GUIDELINES Revision: A 21516229 replaced by 23381562 20523393 replaced by 21454749 800383 removed 611471 replaced by 611360 70376808 replaced by 21036050 21396642 replaced by 20967831
- 10175353Repair instructions to address fault codes. U02A200 Lost Communication with Reductant Quality Module
- 10175352Repair instructions to address fault codes. U029E00 Lost Communication With NOx Sensor "B"
- 10175351Repair instructions to address fault codes. U029D00 Lost Communication With NOx Sensor "A"
- 10175350Repair instructions to address fault codes. P256000 Engine Coolant Level Low
- 10175349Repair instructions to address fault codes. P242A15 Exhaust Gas Temperature Sensor Bank 1 Sensor 3 - Circuit Short To Battery or Open
- 10175348Repair instructions to address fault codes. P20E892 Reductant Pressure Too Low - Performance or incorrect operation
- 10175347Repair instructions to address fault codes. P208464 Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 2 - Signal plausibility failure
- 10175346Repair instructions to address fault codes. P204A13 Reductant Pressure Sensor - Circuit Open
- 10175345Repair instructions to address fault codes. P204713 Reductant Injection Valve Control Bank 1 Unit 1 Circuit Open
- 10175344Repair instructions to address fault codes. P203F00 Reductant Level Low
- 10175343Repair instructions to address fault codes. P203115 Exhaust Gas Temperature Sensor Bank 1 Sensor 2 - Circuit Short To Battery or Open
- 10175342Repair instructions to address fault codes. P10CE97 Reductant Return: No Flow Detected - Componentor System Operation Obstructed or Blocked
- 10175341Repair instructions to address fault codes. P107575 Clutch System - Emergency position not reachable
- 10175340Repair instructions to address fault codes. P107017 Gearbox Brake Valve (VAGB) - Circuit voltage above threshold
Every Volvo Bus 9700 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.