2017 Volvo Bus 9700
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo Bus › 9700 › 2017
These records cover every 2017 Volvo Bus 9700. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
10 recalls name the 2017 Volvo Bus 9700. Newest first.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk and remedy
Risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Risk
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers…
Risk and remedy
Risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Risk and remedy
Risk
A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Remedy
Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Risk and remedy
Risk
If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Remedy
Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR19-83.
Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.
Risk and remedy
Risk
The power cable and fuse box can overheat, increasing the risk of a fire.
Remedy
Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2, 2018. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-85.
Volvo Bus Corporation (Volvo) is recalling certain 2017-2018 Prevost 9700 transit buses. The buses may not react when the accelerator pedal is pushed.
Risk and remedy
Risk
If the vehicle does not accelerate when commanded, there would be an increased risk of a crash.
Remedy
Volvo will notify owners, and dealers will replace the accelerator pedals, free of charge. The recall began on October 3, 2017. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-82.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall.
Risk and remedy
Risk
An unexpected engine shutdown increases the risk of a crash.
Remedy
Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service 1-877-773-8678. Volvo Bus' number for this recall is SR17-80. Note: The affected vehicles were previously remedied for a similar issue under recall 16V836, however, this recall requires additional repairs to ensure that the power feed relay will not fail.
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Risk and remedy
Risk
An unexpected engine shutdown increases the risk of a crash.
Remedy
Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Discrepancies in Required CFR Reporting
On October 22, 2018, an Audit Query (AQ18-005) was opened to assess the completeness and timeliness of Volvo Group's early warning reporting, safety recalls, and communications submissions to the agency.NHTSA's investigation determined that Volvo Group failed to recall vehicles in a timely fashion and to comply with…
On October 22, 2018, an Audit Query (AQ18-005) was opened to assess the completeness and timeliness of Volvo Group's early warning reporting, safety recalls, and communications submissions to the agency.NHTSA's investigation determined that Volvo Group failed to recall vehicles in a timely fashion and to comply with other recall and reporting requirements, including notifying owners of recalls and reporting death and injury incidents.NHTSA and Volvo Group entered into a Consent Order on January 27, 2023 to resolve AQ18-005.As part of the Consent Order, Volvo Group agreed to a total civil penalty of one-hundred and thirty million dollars ($130,000,000), of which, sixty-five million dollars ($65,000,000) was paid on February 21, 2023.Also, of that total civil penalty, Volvo Group agreed to spend twenty million dollars ($20,000,000) on the specific performance obligation to create a safety data analytics infrastructure to detect and study emerging safety-related defect trends on its vehicles. The Consent Order also holds forty-five million dollars ($45,000,000) of the civil penalty in abeyance pending Volvo Group's satisfactory completion of the requirements of this Consent Order, and its compliance with the Safety Act, and regulations thereunder.The Consent Order is for a three-year term and may be extended by up to two years if NHTSA reasonably finds that an extension is warranted.In the Consent Order, Volvo Group agreed to several performance obligations, including enhanced oversight of its compliance with the Safety Act and the terms of the Consent Order through a third-party auditor and regular meetings with NHTSA.The third-party auditor will recommend and oversee implementation of process improvements to enhance Volvo Group's safety compliance processes and oversee the company's review of past recalls and submissions to NHTSA for accuracy and completeness.Also, via the Consent Order, Volvo Group agreed to create updated written policies, procedures, and training to ensure that its employees understand the requirements of the Safety Act, the regulations thereunder, and this Consent Order.Volvo Group further agreed to launch a user interface on its websites to allow users to search vehicle identification numbers (VINs) for open recalls and implement a system to support NHTSA's VIN lookup tool.Based on the Consent Order, this audit query investigation, AQ18-005, is closed.Closure of this AQ has no bearing on the terms of the Consent Order, including Volvo Group's ongoing performance obligations or legal obligations, and does not represent a determination by NHTSA as to Volvo Group's performance under the Consent Order to date.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253989This procedure eliminates the step moving.
- 10226933P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSIONEFFICIENCY. Revision J - Range of applicable VINs updated.
- 10224584Expendable Items Parts List.
- 10222387P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY.Revision J - Range of applicable VINs updated.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10219300Fuel Filters ( Primary and Secondary ) ( Backwards Compatible ) and Fuel Filter Housings
- 10217315STORAGE AND STARTUP GUIDELINES : part number updates
- 10214938Plasma cluster sanitizer
- 10213317STEERING GATEWAY schematic
- 10213316P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10213315P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10212767No bass from sound system.
- 10210877Front hatch upgrade
- 10209750Scr converter replacement - aftertreatment system
- 10209749P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10206981Hvac software update warm temperature in the rear of the vehicle
- 10205942P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10203701EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN updated
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10201844P20EE (diagnostic troubleshooting code) SOLUTION - NOX CONVERSION EFFICIENCY
- 10189815Allison transmission C1 hub failure transmission control module reprogramming and C1 hub replacement
- 10189813Allison transmission C1 hub failure transmission control module software update
- 10189811GLASS PARTITION BEHIND DRIVER Volvo 9700 from B13R-169811 (2014W40) to current vehicles
- 10188249Introducing a new engine coolant into prevost service center network
- 10186373Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10186372Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10184673SCR CONVERTER REPLACEMENT - AFTERTREATMENT SYSTEM Revision: C Expiration date removed 12/22/2020
- 10184672SCR CONVERTER REPLACEMENT - AFTERTREATMENT SYSTEM Revision: C Expiration date removed 12/22/2020
- 10184671Plywood refurbishment, luggage compartment
- 10184670Plywood refurbishment, passengers area
- 10180591Obd connector uscan
- 10180590FRONT PANEL, CENTRAL REINFORCEMENT INSTALLATION Revision A Material: Coolant was 20358716, is 685241.
- 10180535Engine Exhaust Gas Recirculation Differential Pressure - Mechanical system not responding properly US17 US20 Emissions
- 10179432STORAGE AND STARTUP GUIDELINES Revision: B Parts added to Suggested Material 08-10-2020
- 10179431Front panel, central reinforcement installation
- 10177806Air Purifier installation to HVAC unit
- 10176986STORAGE AND STARTUP GUIDELINES Revision: A 21516229 replaced by 23381562 20523393 replaced by 21454749 800383 removed 611471 replaced by 611360 70376808 replaced by 21036050 21396642 replaced by 20967831
Every Volvo Bus 9700 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.