2014 Volvo Bus 9700
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo Bus › 9700 › 2014
These records cover every 2014 Volvo Bus 9700. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2014 Volvo Bus 9700. Newest first.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk and remedy
Risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Risk
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers…
Risk and remedy
Risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Risk and remedy
Risk
An unexpected engine shutdown increases the risk of a crash.
Remedy
Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Volvo Bus Corporation (Volvo) is recalling certain model year 2009-2014 9700 coaches equipped with a wheelchair lift. In the affected vehicles,the sliding seats, which can be moved to make room for wheelchair passengers, have lock down handles which can be forced to latch in an incorrect location. Locking the seats incorrectly may cause damage to the…
Risk and remedy
Risk
If the sliding seat is not locked in place, the seat may move forward and backwards on the track, increasing the risk of injury to the seat passenger if the coach is involved in a crash.
Remedy
Volvo will notify owners, and dealers will install plates along the sliding seat rail to show correct locking positions and provide an addendum to the operator's manual. The recall began on April 28, 2014. Owners may contact Volvo at 1-800-528-6586. Volvo's number associated with this recall is SR14-82.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253989This procedure eliminates the step moving.
- 10234763Keyless Drive receiver issues
- 10224584Expendable Items Parts List.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10217315STORAGE AND STARTUP GUIDELINES : part number updates
- 10214938Plasma cluster sanitizer
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10210877Front hatch upgrade
- 10206981Hvac software update warm temperature in the rear of the vehicle
- 10203701EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN updated
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10189812Glass partition behind driver volvo 9700 from b13r-152266 (2011w22) to b13r-168569 (2014w25)
- 10189811GLASS PARTITION BEHIND DRIVER Volvo 9700 from B13R-169811 (2014W40) to current vehicles
- 10188249Introducing a new engine coolant into prevost service center network
- 10186373Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10186372Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10184670Plywood refurbishment, passengers area
- 10180591Obd connector uscan
- 10180590FRONT PANEL, CENTRAL REINFORCEMENT INSTALLATION Revision A Material: Coolant was 20358716, is 685241.
- 10180537Engine Exhaust Gas Recirculation Differential Pressure - Mechanical system not responding properly US13 - US16 Emissions
- 10179432STORAGE AND STARTUP GUIDELINES Revision: B Parts added to Suggested Material 08-10-2020
- 10179431Front panel, central reinforcement installation
- 10177806Air Purifier installation to HVAC unit
- 10176986STORAGE AND STARTUP GUIDELINES Revision: A 21516229 replaced by 23381562 20523393 replaced by 21454749 800383 removed 611471 replaced by 611360 70376808 replaced by 21036050 21396642 replaced by 20967831
- 10175353Repair instructions to address fault codes. U02A200 Lost Communication with Reductant Quality Module
- 10175352Repair instructions to address fault codes. U029E00 Lost Communication With NOx Sensor "B"
- 10175351Repair instructions to address fault codes. U029D00 Lost Communication With NOx Sensor "A"
- 10175350Repair instructions to address fault codes. P256000 Engine Coolant Level Low
- 10175349Repair instructions to address fault codes. P242A15 Exhaust Gas Temperature Sensor Bank 1 Sensor 3 - Circuit Short To Battery or Open
- 10175348Repair instructions to address fault codes. P20E892 Reductant Pressure Too Low - Performance or incorrect operation
- 10175347Repair instructions to address fault codes. P208464 Exhaust Gas Temperature Sensor Circuit Range/Performance Bank 1 Sensor 2 - Signal plausibility failure
- 10175346Repair instructions to address fault codes. P204A13 Reductant Pressure Sensor - Circuit Open
- 10175345Repair instructions to address fault codes. P204713 Reductant Injection Valve Control Bank 1 Unit 1 Circuit Open
- 10175344Repair instructions to address fault codes. P203F00 Reductant Level Low
- 10175343Repair instructions to address fault codes. P203115 Exhaust Gas Temperature Sensor Bank 1 Sensor 2 - Circuit Short To Battery or Open
- 10175342Repair instructions to address fault codes. P10CE97 Reductant Return: No Flow Detected - Componentor System Operation Obstructed or Blocked
- 10175341Repair instructions to address fault codes. P107575 Clutch System - Emergency position not reachable
- 10175340Repair instructions to address fault codes. P107017 Gearbox Brake Valve (VAGB) - Circuit voltage above threshold
Every Volvo Bus 9700 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.