2020 Volvo Bus 9700
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo Bus › 9700 › 2020
These records cover every 2020 Volvo Bus 9700. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2020 Volvo Bus 9700. Newest first.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk and remedy
Risk
The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Remedy
Prevost will replace the emergency exit identification labels, free of charge. Owner notification letters are expected to be mailed November 3, 2026. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk and remedy
Risk
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Remedy
Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 Volvo 9700 DOT vehicles. In the event of the alternator front bearing seizing, the alternator belt may continue to operate, causing the bearing to overheat.
Risk and remedy
Risk
An overheated alternator bearing can increase the risk of a fire.
Remedy
Volvo Bus will replace the alternator belt, free of charge. Owner notification letters September 30, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Risk
Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Remedy
Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers…
Risk and remedy
Risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Risk and remedy
Risk
A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Remedy
Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2020 9700 buses. The driver may be able to start the bus even if the starter disabling switch in the engine compartment has been activated, such as during servicing.
Risk and remedy
Risk
An engine that can be started while being worked on increases the risk of injury to the service technician.
Remedy
Volvo Bus will notify owners, and will provide a service document describing how to connect and upload the new engine software, free of charge. The recall began November 6, 2020. Owners may contact Volvo Bus customer service at 1-800-463-7738. Volvo Bus's number for this recall is SR20-87.
Volvo Bus Corporation (Volvo Bus) is recalling certain 2018-2020 Volvo 9700 vehicles. The passenger seat belt attachments may not be sufficient to anchor the seat belts and restrain the seat occupants in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat…
Risk and remedy
Risk
In the event of a crash, a passenger that does not remain properly restrained has an increased risk of injury.
Remedy
Volvo Bus will notify owners, and dealers will add reinforcement to the passenger seats, free of charge. The recall began December 11, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Alternator Front Bearing Failure
NHTSA's Office of Defects Investigation (ODI) opened a Preliminary Evaluation after reviewing field reports concerning alternator front bearing failures that cause elevated temperatures within the engine compartment, resulting in the fire suppression system (FSS) activating, immediately shutting the engine down, and…
NHTSA's Office of Defects Investigation (ODI) opened a Preliminary Evaluation after reviewing field reports concerning alternator front bearing failures that cause elevated temperatures within the engine compartment, resulting in the fire suppression system (FSS) activating, immediately shutting the engine down, and rendering the bus inoperable.Analysis of the data provided by Prevost Car (US) Inc. showed high failure frequency and thermal events. An immediate shutdown of the bus can increase the risk of a crash or injury of bus occupants. In response to this investigation, Prevost Car (US) Inc. and Volvo Bus Corporation decided to conduct recalls 22V-221 and 22V-222. By submitting Part 573 Defect Information Reports on April 6, 2022, Prevost Car (US) Inc. and Volvo Bus Corporation notified ODI of a safety defect in certain model year (MY) 2010-2023 Prevost H3-45; X3-45; X3-45 Com; H3-45 VIP: X3-45 VIP and 2020 Volvo 9700 vehicles; some of these buses may have experienced thermal events after failure of the alternator front bearing, because the alternator belt continues to turn the alternator after the bearing failure.These recall actions address the safety concern that led to the opening of this investigation.Therefore, with these recall actions, this investigation is closed. The recalls encompass all model and MY vehicles addressed by the investigation. However, the closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist in other model or MY vehicles outside of the recall scope. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10253989This procedure eliminates the step moving.
- 10233626On the vehicles affected by this bulletin, the Vehicle Emission Control Information label must be replaced. Revision: B - Causal part changed, was 010352, becomes 85152363. No impact on procedure or parts involved.
- 10225564Inspect fuses F76 & F77 in the battery box which may have been inverted - Revision: A Proper battery box identified
- 10225563LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added and targeted vehicles specified
- 10224584Expendable Items Parts List.
- 10222386LUGGAGE BAY DOOR BRACKET INSTALLATION - Revision: A Welding process added
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10219032Instruction for luggage bay door bracket installation.
- 10219031Instructions to repair roof water entry.
- 10219029Inspect fuses F76 & F77 in the battery box which may have been inverted.
- 10217315STORAGE AND STARTUP GUIDELINES : part number updates
- 10214938Plasma cluster sanitizer
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10210877Front hatch upgrade
- 10206982FRONT & TAG AXLE AIR SPRINGS - ADHESIVE INSTALLATION On the vehicles affected by this bulletin, perform the correct installation of double bonded tape on the air springs for the front and tag axle
- 10206981Hvac software update warm temperature in the rear of the vehicle
- 10203703DOOR INNER PANEL INSPECTION - CRACKING ISSUE On the vehicles affected by this bulletin, perform the inspection as described and if a cracking issue of the door inner panel is present, replace the panel. Revision: A Range of applicable vehicles changed
- 10203702EMERGENCY WINDOW GASKET REPLACEMENT Revision: A Application box VIN update
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10189815Allison transmission C1 hub failure transmission control module reprogramming and C1 hub replacement
- 10189813Allison transmission C1 hub failure transmission control module software update
- 10189811GLASS PARTITION BEHIND DRIVER Volvo 9700 from B13R-169811 (2014W40) to current vehicles
- 10188249Introducing a new engine coolant into prevost service center network
- 10186373Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10186372Volvo i-shift transmission replacement - difference between connections at the top of the oil filter housing
- 10183372Engine stop button in engine compartment does not work
- 10180592Drl connection verification
- 10180591Obd connector uscan
- 10180535Engine Exhaust Gas Recirculation Differential Pressure - Mechanical system not responding properly US17 US20 Emissions
- 10179432STORAGE AND STARTUP GUIDELINES Revision: B Parts added to Suggested Material 08-10-2020
- 10177806Air Purifier installation to HVAC unit
- 10176988Avoid water infiltration in marker lights
- 10176986STORAGE AND STARTUP GUIDELINES Revision: A 21516229 replaced by 23381562 20523393 replaced by 21454749 800383 removed 611471 replaced by 611360 70376808 replaced by 21036050 21396642 replaced by 20967831
- 10176156Front bumper led trim gluing
- 10175354Repair instructions to address fault codes. P040200 Engine Exhaust Gas Recirculation 1 Valve PositionFlow Excessive Detected
- 10175353Repair instructions to address fault codes. U02A200 Lost Communication with Reductant Quality Module
- 10175352Repair instructions to address fault codes. U029E00 Lost Communication With NOx Sensor "B"
- 10175351Repair instructions to address fault codes. U029D00 Lost Communication With NOx Sensor "A"
Every Volvo Bus 9700 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.