2004 Cadillac Escalade Esv
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › Escalade Esv › 2004
These records cover every 2004 Cadillac Escalade Esv. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2004 Cadillac Escalade Esv. Newest first.
Certain sport utility vehicles, pickup trucks, and passenger vans fail to comply with the requirements of federal motor vehicle safety standard no. 135, ?passenger car brake systems.? some of these vehicles were produced with an out-of-specification brake hydro-boost housing relief valve bore.
Risk and remedy
Risk
Consequently, the valve o-ring seal may fracture. steering efforts may be slightly increased while braking or parking. under certain driving conditions, a fractured seal may require a slight increase in the applied brake pedal effort to achieve the same vehicle deceleration rate as prior to the seat fracture.
Remedy
Dealers are to replace the hydro-boost relief valve. the recall began on june 18, 2004. owners should contact cadillac at 1-866-982-2339; chevrolet at 1-800-630-2438; GMC at 1-866-996-9463; or hummer at 1-866-486-6376.
Owner complaints
22 complaints3 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Service brakes
The contact owns a 2004 Cadillac Escalade ESV. The contact stated that the ABS and traction stability warning lights were illuminated. The vehicle was taken to a local dealer and was diagnosed with needing the shocks and struts replaced. The vehicle was repaired but continued to experience the…
The contact owns a 2004 Cadillac Escalade ESV. The contact stated that the ABS and traction stability warning lights were illuminated. The vehicle was taken to a local dealer and was diagnosed with needing the shocks and struts replaced. The vehicle was repaired but continued to experience the failure. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 100,000.
- Power train · Service brakes · Wheels
I had a badly corroded brake line rupnture and nearly wrecked. I took it to the dealership and after 2 days they say they won't fix it. They say they are not familiar with lines routed through the frame, or between frame and body. They recommend a full body removal and they refused. Faulty trans modules and peeling/leaking stock rims.
- Electrical system
Radio sound goes in and out. also door chime does or doesn't work right along with it. it could be a short or the bcm from what I can see. also sometimes the sunroof leaks
- Air bags
TL* the contact owned a 2004 cadillac escalade esv. While driving approximately 30 mph, the preceding vehicle stopped abruptly and caused the contact to swerve and crash into a pole. The air bags did not deploy and there were no injuries. The vehicle was towed and deemed destroyed by the insurance…
TL* the contact owned a 2004 cadillac escalade esv. While driving approximately 30 mph, the preceding vehicle stopped abruptly and caused the contact to swerve and crash into a pole. The air bags did not deploy and there were no injuries. The vehicle was towed and deemed destroyed by the insurance company. A police report was not filed. The manufacturer was not made aware of the failure. The failure mileage was 60,000.
- Air bags
TL* the contact owns a 2004 cadillac escalade esv. While driving at 58 mph in the rain, a deer jumped in front of the vehicle. As a result, the contact crashed into two tree stumps and the vehicle flipped over. The air bags failed to deploy. A police report was filed. The contact sustained head and…
TL* the contact owns a 2004 cadillac escalade esv. While driving at 58 mph in the rain, a deer jumped in front of the vehicle. As a result, the contact crashed into two tree stumps and the vehicle flipped over. The air bags failed to deploy. A police report was filed. The contact sustained head and neck injuries that required medical attention. The vehicle was taken to an independent mechanic, but the failure was unable to be determined. The failure mileage was unknown.
- Air bags · Fuel/propulsion system · Steering
The steering was very hard to turn.then the power steering fluid was leaking. Brakes are locking up. But right before all that happened the airbag light went off. Its never been hit or hit anything. The truck was purchased in nov.2012. We got a carfax with the vehicle, it was clean, I looked for…
The steering was very hard to turn.then the power steering fluid was leaking. Brakes are locking up. But right before all that happened the airbag light went off. Its never been hit or hit anything. The truck was purchased in nov.2012. We got a carfax with the vehicle, it was clean, I looked for recalls and 4 appeared, I also called cadillac, spoke to a dealer and the woman said my vin number has never been recalled, I stated it was in 2004 it was recalled and all the things it was recalled for was what was happening now..at times it was making a noise shifting from park to drive. *tr
- Suspension
Tl*the contact owns a 2004 cadillac escalade esv. While driving and making a right turn on a bumpy road, the front end clunked and sounded as if it were coming apart. The vehicle was taken to an authorized dealer where the contact was informed that the intermediate shaft was the cause of the…
Tl*the contact owns a 2004 cadillac escalade esv. While driving and making a right turn on a bumpy road, the front end clunked and sounded as if it were coming apart. The vehicle was taken to an authorized dealer where the contact was informed that the intermediate shaft was the cause of the failure. The contact called the manufacturer who stated that the vehicle was outside the warranty and offered no assistance. The failure mileage was approximately 40,000.
- Electrical system › Instrument cluster/panel
2004 escalade esv; speedometer at about 70,000 miles began to go haywire, sometimes sticking on 0MPH other times on 140mph. After a few days of this it stopped working all together. I took the car into a dealership for an electrical issue and told them to please look at the speedometer because its…
2004 escalade esv; speedometer at about 70,000 miles began to go haywire, sometimes sticking on 0MPH other times on 140mph. After a few days of this it stopped working all together. I took the car into a dealership for an electrical issue and told them to please look at the speedometer because its not working. They refused to fix it saying it had more than 70,000 mi...that was 2008 and it hasn't worked since. I estimate my speed by the tachometer (not safe)...original broken part IS still installed...i am the original owner of this vehicle. *Tr
- Fuel system, gasoline
Premature fuel pump failure with no error code or warning. occurred on a low traffic area having no collision or injuries. veh IS 2004 cadillac escalade esv with 67 k miles. total loss of power controls. *Tr
- Wheels
My 2004 cadillac escalade esv, the factory chrome wheels have rusted and peeled and interferes with safety sensors associated with tires. This has been a progressive problem since the first time the tires were rotated at 6 months. The manufacturer has refused to correct the ongoing problem. *Tr
- Service brakes, hydraulic · Steering
Tl*the contact owns a 2004 cadillac escalade esv. the contact experienced issues with the steering in the vehicle while attempting to park. she noticed that the power steering would lock up, causing her to wrestle with the steering wheel to park and move the wheel to the left or right. the…
Tl*the contact owns a 2004 cadillac escalade esv. the contact experienced issues with the steering in the vehicle while attempting to park. she noticed that the power steering would lock up, causing her to wrestle with the steering wheel to park and move the wheel to the left or right. the contact had to use great effort to turn the steering wheel. the manufacturer was notified in reference to nhtsa campaign ID number 04v045000 (service brakes, hydraulic). she was referred to the dealer and they stated that she would have to repair a failure within the steering gear box before the recall repair could be performed. the repair would cost $1,100. the contact asked if she could get a second opinion at a repair shop, but the manufacturer refused. the manufacturer stated that they would not take the opinion of another mechanic into consideration, if they were not an authorized dealer. the vehicle has not been repaired. the current mileage was approximately 57,790 and failure mileage was 57,699. updated 02/05/09 *bf updated 02/09/09. *Jb
- Electrical system
The needle on the speedometer of my 2004 cadillac escalade will stick or slowly drop down to 0 while driving. It appears to only happen at night time while the lights are on. *Tr
- Seats › Front assembly › Seat heater/cooler
We have a 2004 cadillac escalade. A few weeks ago the right rear seat warmer caught on fire. We took it to the closest dealership and they bagged it while it was still smoking and put oit back in car and sprayed frebreeze in the car and sent us on our way as if nothing happened at all. They did not…
We have a 2004 cadillac escalade. A few weeks ago the right rear seat warmer caught on fire. We took it to the closest dealership and they bagged it while it was still smoking and put oit back in car and sprayed frebreeze in the car and sent us on our way as if nothing happened at all. They did not even give us something stating we were there. My biggest concern IS having it fixed and letting others know so this does not happen to anyone else.our daughter was asleep on top of two pillows laying on the seat.now everything IS dragging such as all the windows. It IS acting up bad. Thank you for your time. *tr
- Electrical system › Instrument cluster/panel
Vehicle has defective speedometer that sticks and will dealer and gm will not cover under recall lawsuit. Too many miles. *Tr
- Electrical system › Instrument cluster/panel
Speedometer sticks and IS not accurate. There IS a policy set up to fix only those vehicles under 70000 miles. Why IS my vehicle being excluded? I have 88,000 miles on my 2004 cadillac escalade esv. The dealer, key cadillac in edina minnesota will not cover the repair. A broken speedometer that has been proven to be a manufacturer defect IS a safety issue. A recall of this problem IS justified. *Tr
- Power train › Automatic transmission
Had my escalade esv in several times for service on the transmission, at 122,000 my 3RD and overdrive band broke leaving me stranding in gilroy california, not a bad place really nice people. wrote a letter to the chairman of gm, received a phone call from someone named amy, and here IS the dialogue: I am sorry this happen we can't do anything, no wonder gm IS losing market share. *tr
- Power train › Automatic transmission › Gear position indication (prndl)
TL* - the contact stated that would go into gear with the ignition being in the accessory position without depressing the brake. the contact stated that while his son was in the vehicle the key was on accessory position, and the child pulled the gear shift into reverse, causing the vehicle to…
TL* - the contact stated that would go into gear with the ignition being in the accessory position without depressing the brake. the contact stated that while his son was in the vehicle the key was on accessory position, and the child pulled the gear shift into reverse, causing the vehicle to strike another vehicle. when he took the vehicle to the dealership they stated to the contact that, the reason that you can pull the gear shift IS in case you need to tow the vehicle, so you can set it in neutral. contact can provide pictures if needed. *Ak
- Air bags
On july 16TH, 2005; I was involved in a life changing, single vehicle auto accident. I struck a hill with the front right side of the vehicle with enough excessive force to flip this cadillac escalade head first. The escalade flipped twice, impacting the front of the vehicle and landing up side…
On july 16TH, 2005; I was involved in a life changing, single vehicle auto accident. I struck a hill with the front right side of the vehicle with enough excessive force to flip this cadillac escalade head first. The escalade flipped twice, impacting the front of the vehicle and landing up side down. Astonishingly, out of the four air bags in this vehicle, not one of them deployed. I purchased this 2004 escalade brand new and at the time of the accident it only had 15,000 miles. The vehicle IS a total loss and it IS utterly unbelievable that the air bags did not deploy. I was so impressed with the raved reviews, consumer reports including safety features, and stylish body that this cadillac escalade became the vehicle of my dreams. Needless to say, I am very disappointed with my cadillac experience. I do not trust this vehicle enough to get into another one. I know that I am only here because god decided the spare my life. As a direct result of this accident I frequently suffer severe migraines, dizzy spells, blurred vision, memory loss, and anxiety/panic attacks all which keep me from sleeping. It IS extremely difficult to commute from doctors appointments and work for fear of another accident. The next week I had severe chest, shoulder and lower back pains; all of which I am being treated for on a regular basis. I also seek treatment from a neurologist for the head injury. I believe that this vehicle has a serious problem with the air bags and gm should strongly consider investigating this matter. *nm
- Equipment · Wheels
First occurance: 3/05 noticed tire pressure gauge light up in vehicle, went to gas station checked all tires and filled front passenger tire. One day later same tire pressure light on, went to tire shop to fix flat tire and was told that the rim had three hair line cracks in it , took rim to…
First occurance: 3/05 noticed tire pressure gauge light up in vehicle, went to gas station checked all tires and filled front passenger tire. One day later same tire pressure light on, went to tire shop to fix flat tire and was told that the rim had three hair line cracks in it , took rim to dealer and dealer would not replace. second occurance: 7/05 same thing happens but to front driver side rim. The vehicle hasn't even been driven enough to get a flat tire let alone a rim with two hair line cracks in it. Dealer will not take responsibility for these rims, and won't even discuss the possibility of a defect. I still have both the rims. I hope you can help me in this matter. thanks andrea benson
- Power train › Axle assembly
The left rear wheel bearing failed on a new 2004 cadillac escalade esv while driving on the freeway. The ABS and traction control warning lights went on and the a service traction control message on the dash. There was no noise or warning prior. After the bearing seized, the axel snapped and the…
The left rear wheel bearing failed on a new 2004 cadillac escalade esv while driving on the freeway. The ABS and traction control warning lights went on and the a service traction control message on the dash. There was no noise or warning prior. After the bearing seized, the axel snapped and the only thing holding the wheel on was the brake caliper. The nearest dealership replaced the entire rear axel, differential assembly. I have heard of wheel failures on chevrolet avalanche truck's also (same chassis). My concern IS that there IS a component problem with the wheel bearing on these trucks which could be catastrophic. *jb
- Electrical system › Horn
My complaint IS with your assessment that I might get "confused" by informaition furnished by automakers regarding safety defects perhaps you are a little confused about your responsibilities. Your arrogance astounds me.*ak it appears you are no better than the fda, a sorry bunch of drug company puppets
- Power train › Automatic transmission
While driving at 65 mph, smoke started to come out from the back and side of the vehicle. The consumer noticed oil splattered all over the trunk and the road when they pulled over. the vehicle was towed to a dealership, and indicated that the servo wasn't installed properly at the factory, which resulted in transmission to leak oil. *la
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251887This bulletin advises the technician of possible location of an internal coolant leak from a specific cylinder head and location.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
- 10248444Vehicle Recalls
- 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 10247748Speedometer Needle Accuracy Information.
- 10247747Speedometer Needle Accuracy Information
- 10247693Suspension.
- 10247681Information On Requests To Add OnStar Bluetooth Option.
- 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10247093Speedometer Needle Accuracy Information.
- 10247092Speedometer Needle Accuracy Information
- 10246952Programming And Activation Of Replacement OnStar Modules.
- 10246951Programming And Activation Of Replacement OnStar Modules.
- 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
- 10246624Car and Truck Fix it Right the First Time Issues
- 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
- 10245950Canadian Customers Unable To Place Calls In The United States
- 10245395This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.
- 10245332Suspension.
- 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10244214This informational bulletin provides information for the IPC odometer programming method quick reference guide.
- 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
- 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
Every Cadillac Escalade Esv model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.