2020 Cadillac Escalade Esv
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › Escalade Esv › 2020
These records cover every 2020 Cadillac Escalade Esv. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2020 Cadillac Escalade Esv. Newest first.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year…
Risk and remedy
Risk
Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy
GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
General Motors LLC (GM) is recalling certain 2020 Cadillac Escalade, Escalade ESV, Chevrolet Camaro, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles. The fuel pump may be missing a pressure regulator, allowing for over-pressurization of the fuel system.
Risk and remedy
Risk
Over-pressurization can crack the fuel pump and cause leaks, increasing the risk of a fire in the presence of an ignition source.
Remedy
GM will notify owners, and dealers will replace the fuel pump, free of charge. The recall began December 18, 2019. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-888-988-7267. GM's number for this recall is N192283991.
Owner complaints
22 complaints3 involved a crash3 injuries
What owners report most
Latest complaints
- Power train
Torque convertor shutter, hard shifts, delayed shifts
- Engine
This vehicle is equipped with the 6.2 V8 engine we have experienced catastrophic engine failure twice. The vehicle is relatively low mileage.
- Air bags · Electrical system · Structure › Body
Purchased a 2020 Cadillac Escalade Suburban about three months ago from GMC dealership at 8155 Interstate 35, San Antonio, Texas 78224. This vehicle had about 50,000 miles when we bought it. We were not driving the Escalade everyday, we use it occasionally and about a month after we purchased it…
Purchased a 2020 Cadillac Escalade Suburban about three months ago from GMC dealership at 8155 Interstate 35, San Antonio, Texas 78224. This vehicle had about 50,000 miles when we bought it. We were not driving the Escalade everyday, we use it occasionally and about a month after we purchased it the battery went dead. Before the battery went completely dead we were on the road one day and we rolled down the window and it would not roll back up, then the back window popped open and it would not shut back down. GMC dealership we bought it from came to our home and used a charger to recharge the battery. We took it to the dealership service department and dealership determined it was a bad battery, they gave us a new battery. On May 4, we attempted to use the Escalade and once more the battery was dead. Service person from GMC dealership came back to our home to charge the new battery but it would not start at all this time. We no longer feel safe driving this vehicle and want to turn it back in as a lemon and get our money back.
- Engine
There is something causing an engine misfire, and this was the first time it happened. It has happened again, and I realized that there were a lot of class action lawsuits about lifter failure in these engines
- Engine
While driving on a highway, my wife abruptly experienced warning lights, loud rattling from engine and loss of power. Check engine light indicated cylinder misfire. Troubleshooting revealed a bent push rod and later discover broken lifter. While researching the issue it was found to be a very…
While driving on a highway, my wife abruptly experienced warning lights, loud rattling from engine and loss of power. Check engine light indicated cylinder misfire. Troubleshooting revealed a bent push rod and later discover broken lifter. While researching the issue it was found to be a very common issues with vehicles using active fuel management. Issue is so widespread parts are replacement parts are unavailable. If more traffic were around situation could resulted in loss of control in traffic and collision.
- Engine
My original factory 2020 Escalade 6.2L engine suddenly without warning seized while driving on a two lane undivided highway. I was forced to steer and brake the vehicle from 70mph to the shoulder of the road. My Vehicle had to be towed to GM dealer who diagnosed a seized engine. GM Replaced engine under warranty. This incident is identical to the 6.2L engine failures of the 2021 to 2024 recall.
- Engine
The colling system is not working properly and damage the engine
- Engine · Fuel/propulsion system · Power train
Persistent Engine Failure and Safety Hazards – 2020 Cadillac Escalade ESV 97000 miles The vehicle suffered a major engine failure while traveling at highway speeds. The incident began with a loud mechanical knocking from the engine, followed by a sudden loss of propulsion and the vehicle entering…
Persistent Engine Failure and Safety Hazards – 2020 Cadillac Escalade ESV 97000 miles The vehicle suffered a major engine failure while traveling at highway speeds. The incident began with a loud mechanical knocking from the engine, followed by a sudden loss of propulsion and the vehicle entering "limp mode." Both the Check Engine Light (flashing/solid) and multiple safety system warnings illuminated simultaneously. Diagnostic reports confirmed multiple cylinder misfires. Despite thousands of dollars spent at various independent service centers, the underlying mechanical issues persist, rendering the vehicle unreliable and unsafe for operation.
- Engine
The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while driving approximately 60 MPH, the vehicle stalled. The contact allowed the vehicle to coast to the shoulder of the roadway and shifted into park(P). The contact attempted to restart the vehicle, but the vehicle failed to…
The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while driving approximately 60 MPH, the vehicle stalled. The contact allowed the vehicle to coast to the shoulder of the roadway and shifted into park(P). The contact attempted to restart the vehicle, but the vehicle failed to start. The vehicle was towed to the dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was 125,236.
- Engine
My Engine is experiencing rough idle. This vehicle has the l87 engine that has been recalled on other year models. Rough idle is one of the symptoms described before complete failure of the l87 engines.
- Engine
My engine completely failed and required replacement. It failed on the highway and luckily I was able to coast to an exit ramp. I had a repair shop replace the entire engine. There are complaints all over the internet about this engine and it failing. GM recalled the 2021 through 2024 engine, but this one is also faulty.
- Engine
The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while at a complete stop at the red traffic light, the check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The contact stated that upon attempting to restart the vehicle, the…
The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while at a complete stop at the red traffic light, the check engine warning light illuminated. The vehicle was steered to the side of the road and turned off. The contact stated that upon attempting to restart the vehicle, the vehicle to restart. The vehicle was towed to a certified independent mechanic, where the contact was informed that the engine had failed. The vehicle was not repaired. The mechanic contacted an unknown dealer. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.
- Engine
The engine had lost power without warning. While driving at low speed.
- Engine
Knocking noise coming from engine. Chirp noise coming from camshaft, and coils. Cylinder 7 misfiring, metal found in oil. I took my car to the Dealer because of vibration. Replaced 4 tires, balanced and aligned front end, that did not fix the problem. I took it back to the dealer balanced again and…
Knocking noise coming from engine. Chirp noise coming from camshaft, and coils. Cylinder 7 misfiring, metal found in oil. I took my car to the Dealer because of vibration. Replaced 4 tires, balanced and aligned front end, that did not fix the problem. I took it back to the dealer balanced again and repaired valve stem, that still did not fix the vibration. I took the vehicle to 2 other places, balanced the tires again, replaced rear brakes, rotors, shocks still did not fix the vibration. Took the vehicle back to the dealer again, they road force balanced the tires, that still did not fix the problem. I returned home and the next day started the vehicle and heard a bad noise. Towed it to the Dealer they diagnosed engine failure with no warning.
- Engine
I learned that General Motors issued a voluntary recall for engine issues covering 2021 through 2024. I have a 2020 with the same exact engine problem. Basically, the engine completely failed when driving and now I'm stuck making payments on a car that is useless.
- Engine
We had a catastrophic engine failure when it seized up due to the rod bearing wear issue I read yesterday that your agency was investigating. I was told I need a new engine by my mechanic. Please reach out if you need more information. [XXX][XXX]
- Forward collision avoidance › Warnings · Lane departure › Warning · Wheels
Right front wheel fell off, traction control system and forward collision system were disabled, leaving me stranded on I75.
- Structure › Body
The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while he was approaching the vehicle, the side step was extended. The vehicle was taken to the dealer for diagnosis and the actuator was replaced. The failure continued and the contact took the vehicle back to the dealer and the…
The contact owns a 2020 Cadillac Escalade ESV. The contact stated that while he was approaching the vehicle, the side step was extended. The vehicle was taken to the dealer for diagnosis and the actuator was replaced. The failure continued and the contact took the vehicle back to the dealer and the actuator was replaced again however, the failure continued. The manufacturer was not contacted. The failure mileage was 5,000.
- Service brakes
March of this year while on vacation in South Carolina this vehicle had a partial brake failure at 2145 miles. It was repaired in Charlestown S. C. at a Cadillac Dealership and shipped back to Rick Hendrick Cadillac Norfolk Virginia. On 12/21/21 the same issues resurfaced one day prior to heading…
March of this year while on vacation in South Carolina this vehicle had a partial brake failure at 2145 miles. It was repaired in Charlestown S. C. at a Cadillac Dealership and shipped back to Rick Hendrick Cadillac Norfolk Virginia. On 12/21/21 the same issues resurfaced one day prior to heading to South Carolina for Christmas. The vehicle was towed to Rick Hendrick Cadillac in Norfolk Virginia where it will stay. I have loss all confidence in the brake system on that vehicle. It will not come back to my home.
- Air bags · Fuel/propulsion system · Wheels
er to case number: Case#9-6698447273v 3136671128 Vera Cadillac case Escalated and I am not getting through. Just want to make sure that I made the effort to each our to dealerships and headquarters to no avail. And if this is really is what is happening, this is what really need to be done…
er to case number: Case#9-6698447273v 3136671128 Vera Cadillac case Escalated and I am not getting through. Just want to make sure that I made the effort to each our to dealerships and headquarters to no avail. And if this is really is what is happening, this is what really need to be done properly: per lemon vehicle with extended warranty program, with defective equipment (manufacturer’s defects)failure to service right rear tire request per fotainment alert. Plus steering wheel airbag failure to inflate and deploy upon collision, resulting internal injuries, including, but not limited to loss of smell and loss of taste due to this defective automobile. Also note: diagnostics mentioned vehicle was up for a possible recall with its fuel system.
- Air bags · Fuel/propulsion system · Wheels
Loss of taste and smell except for brain matter followed by nasal drip in back of throat. Steering wheel air bag did not deploy. Right rear tire pop in freeway 94 westbound on 13 friday november 2020. Usaa sent diagnostics of vehicle's recall information. Called manufacturer of vehicle to report recall and denied off recall and info on insurance diagnostics sent. See uploads:
- Air bags · Steering · Wheels
Driving 94 west bound jumped off my seat and remembered I didn't just hit anything on the road. Tire passed me and seatbelt strangled me when it pulled. Grabbed ahold of steering wheel and made sure not to hit any objects or anyone. Something hit my face and got discombobulated from the seatbelt.…
Driving 94 west bound jumped off my seat and remembered I didn't just hit anything on the road. Tire passed me and seatbelt strangled me when it pulled. Grabbed ahold of steering wheel and made sure not to hit any objects or anyone. Something hit my face and got discombobulated from the seatbelt. Had to remember that I needed to unbuckle seatbelt. All airbags deployed except steering wheel airbag vehicle was flipped. Crawled out of the vehicle picked up by ambulance to hospital. Not on my right temple we'r went down, discharged and loss of the taste and smell except smell of brain matter from within followed by fluid drip in nasal cavity.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11012009This bulletin helps aid the tech in possible transmission noise that may be normal or abnormal depending on the concern noted.
- 11011996This service bulletin provides diagnostic/repair information to correct a customer concern of Cellphone not Charging or USB Receptacle Inoperative.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011367This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011182This engineering information (EI) closure ends the need for gathering further information from technicians in regard to a Chirp, Squeal, and/or Whine Type Noise Heard from Front of Vehicle During a Cold Start and/or While in Operation.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010901This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010566This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010493This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009760This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009529This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards on hearing one or more of the following noises coming from the front of the vehicle during a cold start and/or while in operation.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007202This bulletin advises the tech that there are extra characters on the fuel injector and to ignore the last numbers when identifying flow rate.
- 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
Every Cadillac Escalade Esv model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.