2011 Cadillac Escalade Esv
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Cadillac › Escalade Esv › 2011
These records cover every 2011 Cadillac Escalade Esv. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2011 Cadillac Escalade Esv. Newest first.
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to…
Risk and remedy
Risk
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Gm IS recalling certain model year 2011cadillac escalade, escalade esv; chevrolet silverado HD, silverado ld, suburban, tahoe; and GMC sierra HD, sierra ld, yukon, and yukon XL vehicles. The intermediate steering shaft attaching bolts may not have been tightened to the proper specification.
Risk and remedy
Risk
This could allow the joints to separate, and the driver could experience loss of steering increasing the risk of a crash.
Remedy
Gm dealers will inspect and ensure that the intermediate steering shaft bolts are tightened to the proper specification. the safety recall IS expected to begin on or about july 13, 2011. owners may contact cadillac at 1-800-458-8006, chevrolet at 1-800-630-2438 and GMC at 1-866-996-9463.
General motors IS recalling certain model year 2011 cadillac escalade, escalade esv, escalade ext; chevrolet avalanche, colorado, express, silverado, suburban, tahoe; and GMC canyon, sierra, savana, yukon and yukon XL vehicles. the rear axle cross pins were not properly heat treated and could fracture and become displaced within the rear axle. should the…
Risk and remedy
Risk
The driver may not be able to maintain directional control of the vehicle and a crash could occur without warning.
Remedy
Dealers will install a new rear axle cross pin free of charge. the safety recall began on january 11, 2011. owners may contact cadillac at 1-866-982-2339, chevrolet at 1-800-630-2438, GMC at 1-866-996-9463 and at the owner center at www.gmownercenter.com.
Owner complaints
13 complaints3 injuries
What owners report most
Latest complaints
- Tires
The contact owns a 2011 Cadillac Escalade ESV equipped with Michelin Tires, Tire Line: Radial X, Tire Size: 285/45/R22, DOT Number: B90L-7LNX4818. The contact stated that after a visual inspection of all tires, he observed delamination and thread separation on the sidewalls and driving surface of…
The contact owns a 2011 Cadillac Escalade ESV equipped with Michelin Tires, Tire Line: Radial X, Tire Size: 285/45/R22, DOT Number: B90L-7LNX4818. The contact stated that after a visual inspection of all tires, he observed delamination and thread separation on the sidewalls and driving surface of the tires. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Structure › Body · Unknown or other
Door handle for all doors break off with or without an motor vehicle collision. self-extracation from vehicle IS unlikely without repair
- Air bags
TL* takata recall. The contact owns a 2011 cadillac escalade esv. the contact stated that the manufacturer failed to provide the remedy and part within a reasonable time frame for nhtsa campaign number: 16v381000 (air bags). Massey cadillac north orlando (4241 n john young pkwy, orlando, fl 32804…
TL* takata recall. The contact owns a 2011 cadillac escalade esv. the contact stated that the manufacturer failed to provide the remedy and part within a reasonable time frame for nhtsa campaign number: 16v381000 (air bags). Massey cadillac north orlando (4241 n john young pkwy, orlando, fl 32804, 1-866-439-5891) was unable to schedule a recall repair appointment within a reasonable time frame because the part was not available for over two years. The manufacturer was contacted to address part availability several times. The contact had not experienced a failure. Vin tool confirms parts not available.
- Fuel/propulsion system
I am getting error 2135 throttle position the truck engine increase in power then the reduced power lights comes on. I seen a recall # 11273b but not sure if it IS still in affect how would I find out also have seen other recalls not sure if I can get them I didn't have the car when some of the recalls came out
- Electrical system · Seats
Heated seat module and wiring melted. Fire concerns. Many vehicles affected
- Air bags
Takata recall issued 5/2016by mail to my house. Nhtsa#: 16v381 recall 49151. Called hoehn buick cadillac in carlsbad, ca. Replied that gm hadn't sent out partsyet. Called again & went to dealer on 11/21/2016 & finally 9/19/2017. Same story. Spoke to gm vince love. vince love.
- Air bags
Takata recall I had made several attempts with two of the local cadillac dealers to get the recall solved but continue to get the same response; "the recall isn't a safety issue!" as of yet, there has been no contact made by any of the dealers on getting the matter resolved and instead some of…
Takata recall I had made several attempts with two of the local cadillac dealers to get the recall solved but continue to get the same response; "the recall isn't a safety issue!" as of yet, there has been no contact made by any of the dealers on getting the matter resolved and instead some of the sales department representatives are making offers for me to trade in or sale them our vehicle. we average over 20,000 miles a year traveling as a family and my fear and concern are that one day our safety and security may be placed in jeopardy due to a know matter that should had been resolved timely. So far there had been no incidents but I shouldn't have to be driving a vehicle that's deem to be unsafe due to manufacturers reasons.
- Air bags
Takata recall .i am afraid to drive this vehicle. This IS traveling vehicle so it would normally be on highways at over 50 miles an hour. Question would I be safer to have this disconnected? Who could do this. I like most people can not afford to trade vehicles and really would rather not. Now the…
Takata recall .i am afraid to drive this vehicle. This IS traveling vehicle so it would normally be on highways at over 50 miles an hour. Question would I be safer to have this disconnected? Who could do this. I like most people can not afford to trade vehicles and really would rather not. Now the case IS settled wit takata. That's just great but it does not fix the problem. If I paid to have it replaced can I get reimbursed at some point. .Now the case IS settled I expect some manufacturer needs to supply hundreds of thousands of these. what would your professional opinion be as to how long it would take for the vehicles to be repair. How much less IS my vehicle worth at this point due to this issue. You know they complain about government intervention, well this IS just another case that we need someone to look out for us since companies are greedy and willing to provide false data to down steam manufactures to supply them products. Suggestion to motivate repairs : cut salaries of top 20 executives to 1/3 of their pay until all vehicles repaired. This will get their attention. Fining the companies does not effect the exec.s as much as direct financial impact would on their lively hood. They make the decisions this would make them more directly responsible. thanks for your time and service
- Electrical system · Seats
Connector to seat control module located under passenger seat shorted out and melted without fuse interruption. Melted connector found when heated seat function stopped working. Several vehicle forums and youtube videos describe same experience and potential "fixes". Others report this overheating…
Connector to seat control module located under passenger seat shorted out and melted without fuse interruption. Melted connector found when heated seat function stopped working. Several vehicle forums and youtube videos describe same experience and potential "fixes". Others report this overheating IS initiated during remote starting. Gm should resolve this connector design problem and repair even if out of warranty due to potential fire hazards.
- Air bags
Takata recall gm says vehicle IS safe to drive. I don't feel safe in the vehicle though I have no other options. I have four daughters ages 4 to 10 years old. their safety IS paramount to me. according to gm I have been advise not to take action. And I will be notified when the part becomes avaliable in order to make repairs.
- Structure › Body › Hatchback/liftgate
The rear hatch was opened with the automatic button, it raised to the open position. as I was putting in our stroller the hatch fell and struck me in the head. I pushed the hatch up to get from underneath it, and when I let go it fell with no resistance. while falling shut the hatch hit the…
The rear hatch was opened with the automatic button, it raised to the open position. as I was putting in our stroller the hatch fell and struck me in the head. I pushed the hatch up to get from underneath it, and when I let go it fell with no resistance. while falling shut the hatch hit the passenger side of the bumper cut out and slightly bent the hatch and scratched the inside of the bumper. The hatch would no-longer open after that. I took it to the dealership where they forced the door open so I could retrieve articles from the rear. I a child or shorter person was under the hatch it may have caused serious injury to them, due to the force with which the hatch came down. *tr
- Equipment · Structure › Body › Door
2011 cadillac escalade esv 26771 power rear cargo door IS a serious safety hazard. Son was seriously hurt at airport luggage claims when a power rear cargo door was closing came down on his head and face with out warning of any kind that this door was closing. The door IS so large and heavy. It…
2011 cadillac escalade esv 26771 power rear cargo door IS a serious safety hazard. Son was seriously hurt at airport luggage claims when a power rear cargo door was closing came down on his head and face with out warning of any kind that this door was closing. The door IS so large and heavy. It comes downs to fast and does not retract back up when it hits something. The driver had no warning that a person was behind him as he closed the door. This IS a very serious problem that will kill someone and should be corrected. The door needs to be change so that it cannot open from overhead. this door IS to large and heavy to have something coming down from that distance. The IS door suspender in air above the top of the escalade. this IS a very very serious safety problem someone will be killed are lose body parts if this design IS not changed. This a very poor design and it should never been put on an vehicle . *Tr
- Equipment · Structure › Body › Door
2011 cadillac escalade esv 26771 power rear cargo door IS a serious safety hazard. Son was seriously hurt at airport luggage claims when a power rear cargo door was closing came down on his head and face with out warning of any kind that this door was closing. The door IS so large and heavy as it…
2011 cadillac escalade esv 26771 power rear cargo door IS a serious safety hazard. Son was seriously hurt at airport luggage claims when a power rear cargo door was closing came down on his head and face with out warning of any kind that this door was closing. The door IS so large and heavy as it comes downs it's fast and does not retract back up when it hits something. The driver had no warning that a person was behind him as he closed the door. This IS a very serious problem that could kill someone and should be corrected. This door should be change so that it cannot open from overhead. this door IS to large and heavy to have something coming down from that distance that's above the top of the escalade. this IS a very very serious safety problem someone will be killed are loose body parts if this design IS not changed. This a very poor design. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
- 11007115This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
- 11007095This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
- 11007091This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11006682This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
- 11006670This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
- 11006644This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006511This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11006278This service bulletin describes the U.S. Dealer Special Tool Loan Program process.
- 11005311This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004727This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002441This service bulletin provides information for engine oil life monitor operation calculation.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11001971This Warranty Administration bulletin provides information on customer vehicles concern results in a manufacturer repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.
Every Cadillac Escalade Esv model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.