2021 Cadillac Escalade Esv
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2021 Cadillac Escalade Esv. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
10 recalls name the 2021 Cadillac Escalade Esv. Newest first.
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Risk and remedy
Risk
Engine failure increases the risk of a crash.
Remedy
Dealers will inspect the engine, and as necessary, repair or replace the engine. For vehicles that pass inspection, dealers will add higher viscosity oil, install 6 oil fill cap, replace the oil filter, and update the owner's manual. Repairs will be performed free of charge. Owner notification letters were mailed June 18, 2025. Owners may contact Cadillac customer service at 1-800-333-4223, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N252494000.
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Risk and remedy
Risk
Rear wheel lock-up can increase the risk of a crash.
Remedy
Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
General Motors, LLC (GM) is recalling certain 2021 Yukon, Yukon XL, Chevrolet Tahoe, Chevrolet Suburban, Cadillac Escalade, and Cadillac Escalade ESV vehicles. The daytime running lights (DRLs) may not deactivate when the headlights are on. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108…
Risk and remedy
Risk
Daytime Running Lights that do not deactivate as intended may cause a glare, reducing visibility and increasing the risk of a crash.
Remedy
Dealers will provide an over-the-air (OTA) update for the Body Control Module software, free of charge. Owner notification letters were mailed December 15, 2022. Owners may contact GM customer service at 1-888-988-7267, Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222382220.
General Motors, LLC (M) is recalling certain 2021-2022 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles equipped with third-row seats. The rivet that retains the buckle to the mounting bracket in the left or right side third-row seat belt buckle assembly may have been improperly formed.
Risk and remedy
Risk
A seat belt with a deformed rivet may not properly restrain an occupant, increasing the risk of injury during a crash.
Remedy
Dealers will inspect the rivet head formation on both the left and right side third-row seat belt buckle assemblies and replace seat belt buckle assemblies, as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed September 28, 2022. Owner notification letters were mailed on November 1, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N222372380.
General Motors, LLC (GM) is recalling certain 2021 GMC Yukon, Yukon XL, Cadillac Escalade, Escalade ESV, Chevrolet Suburban, and Chevrolet Tahoe vehicles. The rear wheel driveshaft assemblies may have internal components that were not heat-treated properly, possibly resulting in driveshaft failure.
Risk and remedy
Risk
Driveshaft failure can cause a sudden loss of drive power, increasing the risk of a crash.
Remedy
Dealers will replace the left and/or right rear driveshaft assemblies, free of charge. Owner notification letters were mailed on March 14, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N212351030.
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon, and Yukon XL vehicles. The fuel pump power control module may cause the fuel pump to fail or operate intermittently, which can interrupt fuel flow to the engine, and cause an unexpected engine stall.
Risk and remedy
Risk
An engine stall increases the risk of a crash.
Remedy
Dealers will replace the fuel pump power control module, free of charge. Owner notification letters were mailed on October 14, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212332040.
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Yukon, and Yukon XL vehicles. A software issue may cause a loss of power steering assist at startup or while driving.
Risk and remedy
Risk
Increased steering effort, particularly at lower speeds, increases the risk of a crash.
Remedy
The power steering module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 13, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; or GMC customer service at 1-800-462-8782. GM's number for this recall is N212333900.
General Motors, LLC (GM) is recalling certain 2021 Buick Envision, Cadillac CT4, CT5, Escalade, Escalade ESV, Chevrolet Tahoe, Corvette, Suburban, GMC Yukon, Yukon XL vehicles. The communications gateway module incorrectly processes a loss of communication with the sensing diagnostic module (SDM), causing the air bag malfunction indicator light to…
Risk and remedy
Risk
The air bag malfunction indicator light may fail to warn the driver of a problem with the air bag, increasing the risk of injury.
Remedy
The communications gateway module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed on July 1, 2021. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is N212338110.
General Motors, LLC (GM) is recalling certain 2021 Cadillac Escalade, Escalade ESV, GMC Yukon, Yukon XL, Chevrolet Suburban, and Tahoe vehicles with third-row seating. The third-row outboard seat belts may have been entrapped or misrouted behind the outboard seat-folding mechanism, which could result in damaged seat belts.
Risk and remedy
Risk
A damaged seat belt can break during a crash, increasing the risk of injury to the occupant.
Remedy
GM will notify owners, and dealers will inspect the third-row outboard seat belts, replacing any damaged seat belts, and rerouting them if necessary, free of charge. The recall began on April 21, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313000.
General Motors, LLC (GM) is recalling certain 2020 Chevrolet Bolt EV and 2021 GMC Canyon and Sierra 1500, 2500 and 3500, Yukon, Yukon XL, Cadillac Escalade and Escalade ESV and Chevrolet Blazer, Camaro, Colorado, Equinox, Silverado 1500, 2500 and 3500, Suburban and Tahoe vehicles. Incorrect bolts may have been used at one or more fastening locations to…
Risk and remedy
Risk
If a seat belt assembly is not properly attached to the vehicle, the seat belt may not properly restrain an occupant in the event of a crash, increasing the risk of injury.
Remedy
GM will notify owners, and dealers will replace the suspect bolts, free of charge. The recall began January 29, 2021. Owners may contact GMC customer service at 1-800-462-8785, Cadillac customer service at 1-800-458-8006, or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202322230.
Owner complaints
74 complaints2 involved a crash3 injuries
What owners report most
Latest complaints
- Engine
My 2021 Cadillac Escalade ESV (VIN [XXX]) developed an engine failure after receiving the recall remedy for NHTSA recall 25V-274 (GM 6.2L V8 connecting rod/crankshaft defect). Symptoms: engine misfiring, dashboard warning lights illuminated, engine stalling/misfiring at idle, loss of power on…
My 2021 Cadillac Escalade ESV (VIN [XXX]) developed an engine failure after receiving the recall remedy for NHTSA recall 25V-274 (GM 6.2L V8 connecting rod/crankshaft defect). Symptoms: engine misfiring, dashboard warning lights illuminated, engine stalling/misfiring at idle, loss of power on acceleration, and a valve-like knocking noise coming from the engine. The loss of power and stalling while driving put my safety and the safety of others at risk. The vehicle is currently at the Vera Cruz Cadillac dealership, where it has been sitting for almost a month while awaiting the warranty process. The dealer has not confirmed the root cause. This engine failure occurred AFTER the 25V-274 recall remedy was completed on this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
Body of what was just sent to GM- this should answer most/all questions: To the GM Executive Resolution Team, I am escalating a critical safety hazard and severe dealer misconduct involving my 2021 Cadillac Escalade (53,700 miles), which is fully covered under the GM Factory Powertrain Warranty…
Body of what was just sent to GM- this should answer most/all questions: To the GM Executive Resolution Team, I am escalating a critical safety hazard and severe dealer misconduct involving my 2021 Cadillac Escalade (53,700 miles), which is fully covered under the GM Factory Powertrain Warranty and a GM Platinum Extended Warranty. This vehicle is experiencing its third catastrophic top-end valvetrain failure. The component history on this VIN is as follows: First Failure: Lifters replaced at a GM dealership in Miami, FL. The worn camshaft was left in place. Second Failure: Lifters replaced at AutoNation Cadillac West Palm Beach. The worn camshaft was left in place. Third Failure: The engine is actively failing again, knocking and ticking severely on warm restarts due to complete bleed-down. My last attempt to address this issue was to take the vehicle to Wallace Cadillac in Stuart, FL, and physically presented the Service Manager with glitter-filled oil and an oil filter containing metal debris, proving advanced mechanical erosion and engine self-destruction. Instead of initiating a warranty claim, the Service Manager/Senior Technician at Wallace Cadillac explicitly instructed me to continue driving the vehicle until it completely "blows up and have it towed in," claiming GM corporate would otherwise do nothing. As supporting evidence, he recited a recent claim refusal on an XT4’s engine where “I bore-scoped it and knew it was done, returned it to GM and they did not reimburse the warranty claim because we did not follow their tear down procedure”. Advising a customer to operate a 5,500-pound luxury SUV with heavily contaminated oil and a failing valvetrain until a catastrophic engine blowout occurs on a public highway is a profound safety violation and an extreme liability. A sudden engine seizure at highway speeds poses an immediate risk of a high-speed accident to my family.
- Engine
I was driving down the interstate going 80 miles an hour and my engine completely shut off. I had to cross four lanes of traffic, on an interstate where the speed limit is 75 miles an hour, to get over on the shoulder while my car was able to accelerate. It was traumatizing and extremely dangerous and a miracle that a wreck was not caused. Engine would not start up after that.
- Engine
While driving out of state the engine started knocking- I took it to the dealer before it left me stranded on the road. I was told the engine had failed and needed to be replaced.
- Engine · Fuel/propulsion system · Suspension
•Purchased the 2021 Cadillac Escalade ESV Premium Luxury on XXX, at roughly 68,000 miles. •Within roughly 300 miles of ownership, the 6.2L engine suffered a catastrophic failure involving a rod and ultimately required a complete engine replacement by GM. •The incident involved a loss of propulsion…
•Purchased the 2021 Cadillac Escalade ESV Premium Luxury on XXX, at roughly 68,000 miles. •Within roughly 300 miles of ownership, the 6.2L engine suffered a catastrophic failure involving a rod and ultimately required a complete engine replacement by GM. •The incident involved a loss of propulsion while the vehicle was being driven, making the event more significant than an ordinary mechanical repair. •The incident occurred while transferring from the XXX North to the [XXX] on the turn with 7 people in the car (including 4 children ranging from [XXX]) No lights or warning signs prior to the event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
Bad motor
- Engine · Fuel/propulsion system
I had two issues while the car was still under warranty one occasion while driving on a road the engine failed during my trip and I was stranded on the side of the road had to get it towed to the dealer. Second time. I was pulling out of the grocery store and my vehicle lost power as well so on two…
I had two issues while the car was still under warranty one occasion while driving on a road the engine failed during my trip and I was stranded on the side of the road had to get it towed to the dealer. Second time. I was pulling out of the grocery store and my vehicle lost power as well so on two occasions while driving my car lost power while being in use. I cannot remember the exact date, but I believe it was between 2023 and 2025 for both incidents
- Engine
On XXX I had been driving my vehicle with no issues. I had drove from [XXX] to [XXX]. My vehicle had no warnings or issues prior and my vehicle has been properly cared for and all oil and maintenance has been done through the Cadillac dealership in [XXX]. On my way to [XXX] I stopped at the local…
On XXX I had been driving my vehicle with no issues. I had drove from [XXX] to [XXX]. My vehicle had no warnings or issues prior and my vehicle has been properly cared for and all oil and maintenance has been done through the Cadillac dealership in [XXX]. On my way to [XXX] I stopped at the local gas station and filled my gas tank fully up, when I started my vehicle there was a horrible sound and my car began to shake and all the electronics began coming up. I went to work less than 5 minutes down the road and the vehicle was horrible acting. I called my husband and began thinking maybe I had put bad gas in the vehicle because like i mentioned earlier there was nothing wrong with my vehicle prior to this. We contacted the dealership in [XXX] and they told us to bring the vehicle in, I had to drive my car back to [XXX] where i was petrified my vehicle was going to blow up or just die in the road. I made it to the dealership and explained what happened and that i thought it was bad gas, they let me know they would look at the vehicle and let us know. They contacted my husband later in the day and let him know the good news was that it was not bad gas, unfortunately my engine blew up. He said my engine has done what the recall engines have been doing, unfortunately my vehicle is not in the recall and that it would be $12,000.00 to fix it. When my husband called me, I had him three way the dealership and explained we have taken very good care of our vehicle with all maintenance and oil changes done there. He explained to me that it was nothing we could have done and i wanted to know why then the engine blew without warning and he continued to explain it was like the other vehicles in a recall. He kindly explained that there was nothing he could do but we could try and contact GM if we could get ahold of them and we could file a complaint reguarding our vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine · Fuel/propulsion system · Power train
Bought vehicle brand new in 2021 took delivery in 2022. Had to have a full transmission replacement and radiator that was cracked replaced at 30,000 miles. Over the next few years have had fuel delivery issues due to fuel pump. This fuel pump was not fixed. As of this year 2026 i've had the vehicle…
Bought vehicle brand new in 2021 took delivery in 2022. Had to have a full transmission replacement and radiator that was cracked replaced at 30,000 miles. Over the next few years have had fuel delivery issues due to fuel pump. This fuel pump was not fixed. As of this year 2026 i've had the vehicle in the shop just shy of every single month. I have had a thermostat sensor that caused the engine fan to go into high RPM causing limp mode on the freeway with a family of 5 in the vehicle. Ive had breaks replaced and not mounted correctly. Additionally, being told the radiator is cracked again in the exact same spot from the initial replacement. Most recently i had a "exhaust pressure back flow valve replaced" that also caused the vehicle to go into limp mode. The following week was another pressure back flow valve issue from the install requiring 2 forced regen's. Approximately 4 days later (08/14/26) from getting the vehicle back from the dealership i have a new check engine light recommending a new catalytic converter. These issues predominately and without warning putting the car into limp mode on the highway is causing major safety concerns for my family with 3 little girls. The vehicle continues to be assessed at the dealership and we have been treated as more of a nuisance than a customer with major vehicle concerns
- Engine
2021 Cadillac Escalade ESV equipped with L87 6.2L V8, subject to NHTSA Recall 25V-274 / GM N252494000. The recall inspection was completed and the vehicle passed, so GM performed the 0W-40 higher-viscosity-oil remedy rather than engine replacement. The vehicle has a history of unexplained oil loss…
2021 Cadillac Escalade ESV equipped with L87 6.2L V8, subject to NHTSA Recall 25V-274 / GM N252494000. The recall inspection was completed and the vehicle passed, so GM performed the 0W-40 higher-viscosity-oil remedy rather than engine replacement. The vehicle has a history of unexplained oil loss with no obvious external leak, including a prior low-oil warning. At a recent oil change after approximately 5,000 miles, no oil registered on the dipstick before service. The engine was then filled to the full mark. Using the same repeatable checking method, the level was approximately 3/4 at 227 miles and approximately 1/2 at 1,300 miles. I am concerned that a progressive internal engine condition may not have been detected by the recall inspection and that the oil-only remedy may be inadequate. NHTSA currently has Recall Query RQ26001 open regarding engine failures after Recall 25V-274 remedies. I am also concerned because GM Special Coverage N252494003 excludes an engine presenting with low/no oil as neglect even if unresolved mechanical oil consumption caused the low level. I am requesting this complaint be associated with Recall 25V-274 and RQ26001. Please advise. I just bought the car less than a year ago and can’t a new engine.
- Engine
My 2021 Cadillac Escalade ESV with the 6.2L L87 engine received the remedy for Safety Recall 25V-274 (GM recall number N252494001) on July 30, 2025. The dealer inspected the engine, passed it, and performed the higher viscosity oil remedy. The engine was not repaired or replaced. On [DATE], while…
My 2021 Cadillac Escalade ESV with the 6.2L L87 engine received the remedy for Safety Recall 25V-274 (GM recall number N252494001) on July 30, 2025. The dealer inspected the engine, passed it, and performed the higher viscosity oil remedy. The engine was not repaired or replaced. On [DATE], while driving, the vehicle hesitated and lost power under acceleration. Engine noise then increased progressively until I pulled over on the side of the road. The engine stopped running and would not restart. The dash displayed a message to press the start button again. The check engine light illuminated at the time of failure. There were no warning lights prior to that day. My family, including my children, were in the vehicle when it lost power. We were stranded on the roadside until the vehicle could be towed. The battery and electrical system are functioning normally, but the engine would not start. The vehicle was towed to a Cadillac dealership. At the dealership, a start attempt produced a loud knocking noise from the engine along with a fuel/oil odor. I believe the connecting rod bearings have failed. These symptoms — hesitation, loss of power, and knocking noise — are the exact pre-failure indicators GM identified in Recall 25V-274. This was a loss of motive power while driving on a public roadway, creating a serious crash risk for my family and surrounding traffic. The recall remedy performed on this vehicle was inadequate. GM inspected this engine, passed it, and it failed approximately one year later in exactly the manner the recall was intended to prevent. Date of incident: 08/08/2026 Mileage at failure: 66,000 Recall remedy completed: July 30, 2025 Vehicle was towed. No crash, fire, or injury occurred.
- Engine
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at 50 MPH, there was an abnormal rattling sound coming from the engine. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed with engine failure. The…
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at 50 MPH, there was an abnormal rattling sound coming from the engine. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact associated the failure with Special Coverage Program: N252494003 (Engine Loss of Propulsion); however, the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The approximate failure mileage was 90,000.
- Engine
I purchased a 2021 Cadillac Escalade ESV and shortly thereafter experienced an engine malfunction. The vehicle developed a misfire, rough idle, loss of power, and produced significant blue/white exhaust smoke. The check engine light illuminated and the vehicle began running abnormally. An…
I purchased a 2021 Cadillac Escalade ESV and shortly thereafter experienced an engine malfunction. The vehicle developed a misfire, rough idle, loss of power, and produced significant blue/white exhaust smoke. The check engine light illuminated and the vehicle began running abnormally. An independent repair facility inspected the vehicle and reported oil-related issues affecting a cylinder and spark plug. The repair facility also observed excessive exhaust smoke during diagnosis. The condition raises concerns about potential engine failure while driving, which could result in loss of power and create a safety hazard in traffic. The vehicle is currently undergoing diagnostic testing, including a leak-down test, to determine the cause of the failure. The problem has been confirmed by a repair facility and occurred shortly after purchase.
- Engine and engine cooling
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Several dealers were previously contacted for recall inspection appointments, and the…
The contact owns a 2021 Cadillac Escalade ESV. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Several dealers were previously contacted for recall inspection appointments, and the contact was informed that the manufacturer had denied the request to perform the service. A dealer was recently contacted and agreed to schedule the recall repair appointment. The dealer informed the contact that the vehicle would remain with the dealer in the event that the vehicle failed the inspection, and the vehicle would be repaired in 3-4 months because the part was on backorder. The contact was informed that vehicle rental assistance might not be provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Engine
82.826 miles sounded like a idler pully making dinging noise got louder driving in city went to get on highway sudden lost of power and rattling noise and jerking and lunging got off first exit pulled into parking lot and shut it off. Called dealer they sent tow truck diagnosed it as bad motor 4/6/26 got remanufactured motor on 4/17/26 waiting to see how long this one lasts
- Engine
I purchased a used 2021 Cadillac Escalade in May 2025 with approximately 48,000 miles. While driving on Highway 14 near Acton CA at speeds exceeding 60 mph, the vehicle experienced a catastrophic engine failure (March 28th - 2026). The engine suddenly lost all power and shut off completely while…
I purchased a used 2021 Cadillac Escalade in May 2025 with approximately 48,000 miles. While driving on Highway 14 near Acton CA at speeds exceeding 60 mph, the vehicle experienced a catastrophic engine failure (March 28th - 2026). The engine suddenly lost all power and shut off completely while in motion. Only electrical systems remained operational. At the time of the incident, I had my three children in the vehicle. This created a dangerous situation, as I was forced to maneuver across traffic and safely pull over without engine power. The vehicle could not be restarted and had to be towed to the dealership. The dealership replaced the engine with a refurbished unit April 14th - 2026. I was not informed in advance that the replacement engine would be refurbished rather than new. Immediately following the engine replacement, the vehicle began experiencing additional issues, including electrical malfunctions and air suspension problems, which required further repairs. After retrieving the vehicle, it is still not operating as expected. The vehicle is noticeably slow, sluggish, and noisy, raising concerns about reliability and the potential for another failure. Given the sudden loss of engine power at highway speed and the continued performance issues after repair, I have serious concerns about the safety of this vehicle.
- Engine
This vehicle had its engine replaced at around 33,000 miles. Today, at around 43,000, the replacement engine failed. It's now at the dealer waiting for yet another engine replacement.
- Engine
In early February, 2026, a check engine light produced code P1098, engine coolant control valve position sensor performance. Code caused the cooling fans to run continuously when the engine reached a certain temperature and the vehicle had reduced acceleration, which posed a safety hazard when…
In early February, 2026, a check engine light produced code P1098, engine coolant control valve position sensor performance. Code caused the cooling fans to run continuously when the engine reached a certain temperature and the vehicle had reduced acceleration, which posed a safety hazard when driving the vehicle due to prolongated times to get to the posted speed limit and posed a hazard to other drivers because of reduced acceleration. The vehicle was inspected by Jerry Seiner Dealerships on North Salt Lake, Utah and the check engine light code of P1098 was confirmed. I reviewed General Motors bulletins and found that a special coverage N252508341 which covered LM2 Coolant Control Valve Replacement, dated September 16, 2025. The special coverage applies to Cadillac Escalade model year 2021 to 2023. When I asked the dealership about this coverage, I was informed that the coverage did not apply to my vehicle as the bulletin was VIN specific. I called Cadillac and opened a case with Cadillac as I found it unreasonable that General Motors / Cadillac know there is an issue with coolant control valves, yet they refused to cover the cost of repairs for my vehicle because of the VIN was not part of the special coverage N252508341. I paid for the dealership to replace the coolant control valve as the vehicle was not safe to drive due to the reduced acceleration. My complaint is that General Motor / Cadillac knows there is an issue with the coolant control valves for my vehicle model year, yet they refused the coverage for my vehicle due to the VIN. General Motors offered to cover $216.06. I paid $1,387.40 + 3% credit card transaction fee for the repair, this repair would have been free under the special coverage bulletin. General Motors should reimburse me for the expense of this repair as they know there is an issue with coolant control valves.
- Engine
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at 30 MPH, the engine made ticking sounds. The check engine and several other unknown warning lights were illuminated. Additionally, the contact stated that the engine consumed an excessive amount of oil and that…
The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at 30 MPH, the engine made ticking sounds. The check engine and several other unknown warning lights were illuminated. Additionally, the contact stated that the engine consumed an excessive amount of oil and that engine oil was added every two to three weeks. The contact pulled over and had the vehicle towed to the dealer. The dealer informed the contact that because the vehicle was used as a limousine, the engine was consuming more oil than was normal. The dealer replaced the engine, but the check engine warning light remained illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 100,000.
- Engine
My 2021 Cadillac experienced a catastrophic engine failure that is mechanically identical to a known GM engine defect currently under recall. GM has denied coverage solely because my VIN is not included, despite the failure matching recall symptoms and diagnostics. This defect caused sudden loss of…
My 2021 Cadillac experienced a catastrophic engine failure that is mechanically identical to a known GM engine defect currently under recall. GM has denied coverage solely because my VIN is not included, despite the failure matching recall symptoms and diagnostics. This defect caused sudden loss of vehicle use and presents a safety and financial risk. GM is excluding vehicles with identical failures from recall coverage based strictly on VIN rather than defect presence. I am requesting NHTSA review of recall scope and defect coverage.
- Electrical system · Structure › Body
I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully…
I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehicle off and restarting it several times, the door will open normally. However, the problem returns randomly, and the door appears to lock itself again without warning. Based on these symptoms, I strongly suspect a defect or malfunction in the rear door latch or door lock actuator. This issue presents a significant safety concern, as it can prevent passengers from exiting the vehicle when needed. I am requesting a thorough inspection and proper repair to permanently resolve this issue. Thank you for your attention to this matter.
- Electrical system · Engine · Service brakes
On 12/18/2025 at approximately 73,097 miles, while driving on I-75 near Wildwood, Florida at about 75 mph, the vehicle experienced a sudden powertrain failure. The engine became seized/locked, the vehicle progressively lost power, and there were abnormal/loud mechanical noises. I was able to avoid…
On 12/18/2025 at approximately 73,097 miles, while driving on I-75 near Wildwood, Florida at about 75 mph, the vehicle experienced a sudden powertrain failure. The engine became seized/locked, the vehicle progressively lost power, and there were abnormal/loud mechanical noises. I was able to avoid a crash, but the event created a safety risk due to loss of propulsion at interstate speed. No accident occurred. The vehicle later received an engine replacement at Plaza Cadillac (Leesburg, FL). Dealer paperwork indicates completion on 01/07/2026, and the vehicle was returned to me on 02/02/2026. After the engine replacement, the vehicle displays safety-related warnings including: “Service Transmission Now – Unable to Shift Soon” “Service Electric Parking Brake” Because of these warnings, I am not driving the vehicle. The dealer plans to tow the vehicle in for inspection. In addition, the dealership has stated in writing that they typically clear diagnostic codes for test driving and that no post-repair/post-road-test diagnostic scan reports are saved or printed, meaning there may be limited retained documentation verifying that all modules were fault-free at release after the engine replacement. Cadillac case reference: Cadillac Care Center Service Request #88422536. I consent to sharing this complaint and vehicle details with the manufacturer.
- Steering · Wheels
The steering wheel locked up and the car shifted. I was unable to control the steering wheel it caused a crash
- Electrical system · Engine · Service brakes
My wife was driving my kids to their nana and papas house when the vehicle loss power. The vehicle started to have a knocking noise and started to vibrate towards the engine compartment. The dash lit up like a Christmas tree. We took the vehicle to a local mechanic and he suggested that we might…
My wife was driving my kids to their nana and papas house when the vehicle loss power. The vehicle started to have a knocking noise and started to vibrate towards the engine compartment. The dash lit up like a Christmas tree. We took the vehicle to a local mechanic and he suggested that we might need a tune up. We purchased 8 brand new spark plugs, spark plug wires and 8 brand new coil packs. The local mechanic installed all of the new parts and the vehicle acted just like it was before the tune up. We then took the vehicle to Boyd Cadillac in Henderson,NC. Tim, who is our service provider, contacted us and told us that we had severe engine failure. His recommendation was a complete engine install. We have used Boyd Cadillac, Tim on several occasions. We had an alternator replacement done which was not under warranty. We had lifters replaced under warranty around the 50k mile mark.
- Engine
Since April 2025, my 2021 escalade has been losing oil quickly. No leak externally has been found. The recent recall found "no engine problems" and placed new thicker oil, but the leak continues with us losing significant amounts of oil every 500 miles. This engine remains defective, losing oil…
Since April 2025, my 2021 escalade has been losing oil quickly. No leak externally has been found. The recent recall found "no engine problems" and placed new thicker oil, but the leak continues with us losing significant amounts of oil every 500 miles. This engine remains defective, losing oil internally, and is putting 600,000 drivers+ at risk for engine failure or loss of propulsion. The recall has not solved the issue at all and the protocol to declare an engine OK and change the oil is insufficient.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of motive power due to engine failure post recall remedy
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an…
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. Additionally, ODI has received 191 reports of L87 engine failures in engines produced after the production period cited in Recall 25V-274. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI is opening this Engineering Analysisto continue investigating complaints of post-remedy engine failure. ODI is expanding the scope of this Investigation to include engines produced after the production period cited in the recall. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure post recall remedy
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an…
On January 16, 2026, the Office of Defects Investigation (ODI) opened Recall Query RQ26001. This investigation was opened to assess the remedy effectiveness of Recall 25V-274. ODI has received complaints alleging engine failure in vehicles after the recall remedy had been completed, whether that remedy involved an oil viscosity change or a complete engine replacement. General Motors (GM) issued Recall 25V-274 to address concerns of engine failure in the L87 engines produced between March 1, 2021 and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issue. GM’s recall remedy for Recall 25V-274 consisted of two different repairs, either an oil viscosity change or an engine replacement, based on the results of the remedy inspection procedure. ODI continues to receive reports of engine failures after the completion of the recall remedy. To date, ODI has received 499 complaints alleging post-remedy engine failure in vehicles subject to Recall 25V-274, 473 of which involved an oil viscosity change and 26 a complete engine replacement. GM reported receiving 6,953 complaints of post-remedy engine failure. ODI will close this RQ and continue to investigate complaints of post-remedy engine failure for Recall 25V-274 as part of an Engineering Analysis (EA26005). To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado…
The Office of Defects Investigation (ODI) has received 1,157 reports of engine bearing failure failures in the L87 6.2L engine produced by General Motors (GM). Of the 1,157 reports received, 173 are outside of the scope of recall 25V-274. These engines are installed in Model Years (MY) 2019–2024 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2021-2024MY Chevrolet Suburban and Tahoe, GMC Yukon/Yukon XL, and Cadillac Escalade/Escalade ESV vehicles. The subject engine failures were investigated as part of a Preliminary Evaluation (PE25001). GM determined that these engine failures were due to multiple supplier manufacturing and quality issues. GM issued recall 25V-274 to address the supplier manufacturing and quality issues produced between March 1, 2021, and May 31, 2024. Based on the issuance of recall 25V-274, NHTSA has closed PE25001. ODI continues to receive a significant number of reports of engine failure in vehicles outside the scope of 25V-274. This presents a potential safety risk that warrants further investigation. ODI is opening this Engineering Analysis (EA) to further evaluate the scope and severity of the potential problem and to fully assess the potential safety-related issues of vehicles built outside the recall scope. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Loss of motive power due to engine failure
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures…
On January 16, 2025, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE25001 after receiving complaints and field reports concerning engine failures in MY2019-2024 GM’s full-size truck and SUV T1XX platform equipped with the L87 6.2L V8 engine. These complainants alleged engine bearing failures resulting in knocking and growling noises from the engine’s bottom end and in some cases more severe consequences such as broken connecting rods leading to engine damage, or engine failure. If the engine fails during vehicle operation, the vehicle will lose propulsion, increasing the risk of a crash. On April 24, 2025, GM issued recall 25V-274 to address the concern with L87 engines produced between March 1, 2021, and May 31, 2024. GM cited the root cause as a supplier manufacturing and quality issues. GM’s recall remedy will be either an oil change to an oil with a different viscosity or engine replacement depending on the results of the remedy inspection procedure. To date, ODI has received 1,157 allegations of engine bearing failure. GM submitted 55,464 reports in total, with 29,752 unique VINs. ODI continues to receive allegations of L87 engine failures which fall outside of the scope of recall 25V-274. Based on GM’s recall, ODI will close this PE. NHTSA will continue to investigate complaints of engine failure outside the scope of recall 25V-274 as part ofEngineering Analysis (EA25007). To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Air Bag Malfunction
On April 9, 2021, the Office of Defects Investigations (ODI) opened PE21-010 to investigate instances of air bag malfunction indicator light (MIL) illumination and potential for frontal air bag non-deployment in several vehicles manufactured by General Motors (GM). The vehicles included model year (MY) 2020 through…
On April 9, 2021, the Office of Defects Investigations (ODI) opened PE21-010 to investigate instances of air bag malfunction indicator light (MIL) illumination and potential for frontal air bag non-deployment in several vehicles manufactured by General Motors (GM). The vehicles included model year (MY) 2020 through 2021 CT4 and CT5 passenger cars, Sierra and Silverado trucks (1500/2500/3500 models), XT4 and MY 2021 Escalade, Suburban, Tahoe, Yukon SUVs.Technical Service Bulletin (TSB) 21-NA-005, issued in March 2021, addresses air bag MIL illumination with diagnostic trouble codes (DTCs) B0001-1B or B0012-0D. It cites rust particles in the connection terminal interface of the driver air bag inflator housing as the cause of the air bag MIL illumination. Illumination of the air bag MIL under these circumstances may result in a non-deployment of the frontal driver air bag during a frontal collision and increased risk of injury to the driver.GM stated a correlation exists between production delays due to the pandemic shutdown and premature corrosion initiation on the surface of the air bag inflator housing, which, in some cases, caused rust development during a seven (7) month period of vehicle production. In the rare instance when a rust particle dislodges from the driver air bag inflator housing and enters the air bag connector prior to assembly, an intermittent resistance spike at the air bag connector may result. The condition generates excessive resistance in the air bag electrical system when the steering wheel horn cover is manipulated or the steering wheel is turned. This excessive resistance is momentary. A crash commanding air bag deployment would need to occur exactly when the momentary excessive resistance occurs. Thus, there is a very low likelihood the hazard will present a risk during a crash of sufficient severity to warrant a commanded deployment. This failure mechanism occurs early in life and results in an air bag MIL illumination that corresponds to a DTC warning the driver that the vehicle requires service. The vehicle's air bag remains functional while the MIL is illuminated, and the DTC is present.Once the connection of the driver air bag module to the clockspring is made at the plant, or at the dealership for service, there is no longer an opportunity for rust migration into the connection point. The connector is sealed and has gold terminals, eliminating the expectation of fretting corrosion. All subject vehicles passed standard corrosion validation testing for extensive corrosion with no issue of air bag non-deployment.There is a low rate of occurrence: 1.41 incidents per thousand vehicles (IPTV) for all related occurrences, and 0.04 IPTV for occurrences with a mention of visible rust and/or corrosion on the air bag inflator housing. The average occurrence mileage for the subject vehicles is approximately 2,100. Every occurrence related to the alleged defect experienced an air bag MIL illumination and there are no verified allegations of air bag non-deployment within all data sources.To date, there have been no reported fires, crashes, injuries, or fatalities related to this issue. In view of the low rate, and the nature of early-life failure, the high detectability of failures, and low potential hazard to drivers, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.Review the ODI reports cited above at nhtsa.gov under the following identification numbers: 11537927, 11528888, 11525020, 11521401, 11506057, 11493107, 11486767, 11441525, 11433146, 11425658, 11423440, 11385267, 11376429, 11373466, 11366995.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11012009This bulletin helps aid the tech in possible transmission noise that may be normal or abnormal depending on the concern noted.
- 11012001This Preliminary information communicates to dealership technicians that if they encounter a vehicle with this issue, they can contact TCSC to have the software for the MDI backdated to communicate properly.
- 11011996This service bulletin provides diagnostic/repair information to correct a customer concern of Cellphone not Charging or USB Receptacle Inoperative.
- 11011993This service bulletin provides repair information to correct customer concerns of Wheel Lock Up, ABS Event, Loud Bang and a Flashing D on Driver Information Center (DIC) when Lightly or Moderately Accelerating Forcing an 8-7 or 8-6 Downshift.
- 11011990This service bulletin provides a procedure to clean the back side of the rims and rotors and to correct the customer concern of wheel clicking.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011946This informational bulletin provides information on Outside Rear View Mirror Defog or Defrost Times Different for Passenger and Driver Mirrors.
- 11011911This bulletin provides diagnostic information when checking the exhaust system for leaks.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011890This Preliminary information communicates A diagnostic tip from root causing DTC: C1197 caused by a pinched air inlet hose to the suspension compressor air leveling system.
- 11011885This Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed overthe air update.
- 11011880Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.This special coverage covers the condition described above for a period of 15 years or 150,000 miles (240,000km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 26, 2024, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 26, 2024, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (Customers) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customers right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- 11011872This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.
- 11011857This Preliminary information communicatesDiagnostic Tips When Having Difficulties Programming Or Adding Key Fobs / Transmitters.
- 11011826Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers the condition described above for a period of 15 years or 150,000 miles (240,000km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 26, 2024, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 26, 2024, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (Customers) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customers right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011773This Preliminary information communicates the proper component naming and labor operation codes for the air leveling system RPO F47and theElectronic Suspension Control SystemRPO Z95
- 11011771This Preliminary information communicates an issue with how to properly inspect and ensure the air lines for the air suspension system are fully seated.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011684This Preliminary information communicates an issue with high resistance in the glass breakage loop that could cause a dead battery or unwanted theft alarm. Dealers are to inspect the glass breakage loop.
- 11011476This Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed overthe air update.
- 11011475This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.
- 11011465This Preliminary information communicates to dealership technicians that if they encounter a vehicle with this issue, they can contact TCSC to have the software for the MDI backdated to communicate properly.
- 11011431This Preliminary information communicates adiagnostic tip when experiencing an error when trying to perfom a trim height learn or review pressure data in GDS
- 11011406This Preliminary information communicatesa "Forward Collision System Reduced" message displayed on the DIC when theForward Automatic Braking has been set to the "Alert" setting. This is normal when theFAB has been set to "Alert".
- 11011386This Preliminary information communicates an issue where the odometer mileage is incorrect after performing a module setup procedure and a FSE will be dispatched to the vehicle to correct the odometer error.
- 11011382This Preliminary information communicates an issue with premature brake pad life and engineering is working on release new pad lining material.
- 11011367This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- 11011347This Preliminary information communicates an issues will low or poor heater performance on the drivers side. Dealers are to inspect the HVAC temperature door linkage and if ok replace the heater core.
- 11011337This Preliminary information communicates an issue where the odometer mileage is incorrect after performing a module setup procedure and a FSE will be dispatched to the vehicle to correct the odometer error.
- 11011231This Preliminary information communicates an issues with a service keyless entry message caused by aftermarket door handle covers and they should be removed.
- 11011224This Preliminary information communicates an issue where the odometer mileage is incorrect after performing a module setup procedure and a FSE will be dispatched to the vehicle to correct the odometer error.
- 11011212This Preliminary information communicates to dealership technicians that if they encounter a vehicle with this communication issue, they can contact TCSC to have the software for the MDI backdated to communicate properly.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011182This engineering information (EI) closure ends the need for gathering further information from technicians in regard to a Chirp, Squeal, and/or Whine Type Noise Heard from Front of Vehicle During a Cold Start and/or While in Operation.
- 11010901This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
- 11010874This bulletin provides information on how to look for and test for DEF or water in the fuel system and what the specs should be.
- 11010810Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers the condition described above for a period of 15 years or 150,000 miles (240,000km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 26, 2024, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 26, 2024, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (Customers) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customers right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- 11010793Customer Satisfaction Program. Certain vehicles, equipped with Super Cruise require high-definition road maps to be updated frequently. This ensures the vehicle is current with road changes and any additional Super Cruise approved mapped roads. Dealers will reprogram the automated driving mapping module and the image processing module.
- 11010714This bulletin provides a service procedure to replace the sway bar bracket retainers if found the cause of the clunking noise from front of vehicle.
Every Cadillac Escalade Esv model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.