2002 Chevrolet Silverado 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Silverado 2500 › 2002
These records cover every 2002 Chevrolet Silverado 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2002 Chevrolet Silverado 2500. Newest first.
Certain replacement fuel filters, fram brand name p/n g3727, with date codes x52911 through x60801 sequentially or x600141 and a mexico country or origin marking on the fuel filter housing manufactured from october 18, 2005, through march 21, 2006, sold for use on the vehicles listed above and on certain school buses. (to see the school bus engine sizes…
Risk and remedy
Risk
This condition may cause an inadequate seal at the connection, potentially leading to a fuel leak. In the presence of an ignition source, a fire could occur.
Remedy
Honeywell will notify owners and replace the fuel filters free of charge. the recall began on october 18, 2006. owners may contact fram customer service at 1-800-890-2075 (option 1).
Certain fabtech aftermarket replacement pitman arms, p/nos. Fts71000 and fts71001, installed for use on certain 2001-2006 gm c/k 2500 pick up trucks and sport utility vehicles. the pin located inside the pitman arm can shear off due to a reverse bending fatigue condition, resulting in a total loss of steering control.
Risk and remedy
Risk
Loss of steering control could lead to a vehicle crash with potential injury or death.
Remedy
Fabtech will notify owners and replace the pitman and idler arms free of charge. the recall IS expected to begin during february 2006. owners may contact fabtech at 909-597-7800.
Vehicle description: certain pickup trucks equipped with 6.6L diesel engines fail to comply with requirements of fmvss no. 105, "hydraulic and electric brake systems." these vehicles have a brake system warning light in the instrument cluster that may not illuminate when the brake fluid IS low. In addition, when the brake fluid IS low, the vehicle may…
Risk and remedy
Risk
These conditions could result in reduced braking capability, which could lead to a crash.
Remedy
Dealers will change the location of a wire connection in the underhood bussed electrical center. owner notification began july 9, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020 or GMC at 1-800-462-8782.
Owner complaints
351 complaints21 involved a crash6 involved a fire10 injuries1 deaths
What owners report most
Latest complaints
- Service brakes
I pulled the truck out of the garage in working condition, left it running while parked in the driveway. It emptied the entire brake fluid reservoir through a leak in the distribution junction on the rear axle, leaving the truck with no brake function whatsoever. Had I not parked the truck in the driveway, I would have been involved in a serious collision due to sudden complete brake failure.
- Service brakes
While driving on US60 East of Lexington Kentucky I was preparing to turn left using the left turn lane. There was another car in front of mine and as I approached it I began to lightly apply the brakes. The brake pedal went all the way to the floor with no decrease in speed. Fortunately I was able…
While driving on US60 East of Lexington Kentucky I was preparing to turn left using the left turn lane. There was another car in front of mine and as I approached it I began to lightly apply the brakes. The brake pedal went all the way to the floor with no decrease in speed. Fortunately I was able to switch back to the through lane and avoid an accident. While I was able to avoid an accident there was definitely a risk of injury to myself and the occupants of the other vehicle. When I was able to inspect the vehicle I found that the brakeline adjacent to the fuel tank was rusted through which caused a complete brake failure. I do the vehicle maintenance personally and have since made necessary repairs to the brake system. I was aware of problems with the brakelines on this vintage truck being prone to failure due to rusting. As I was making repairs it was obvious the routing of the brakelines was such as to making the rusting more likely to happen.
- Service brakes
Hard brake line failure due to corrosion from poor quality parts without proper corrosion protection or correct materials (i.e. Stainless steel vs mild steel) when vehicle IS used in areas where de-icer IS used on the roads.
- Service brakes · Steering · Wheels
The ABS light came on and the brake light. The power steering IS bad and the steering wheel shakes when I brake, I got the brakes and rotors changed and the problem persisted
- Engine
Known to gm injector problems with chevy silverado vehicles. My injector cracked or failed and diesel went in to my engine oil, causing an over fill of 2 gallons. Oil was leaking out all over from my truck while I was driving. There are many other post about this problem and gm IS aware but hasn't issued a recall.
- Fuel/propulsion system · Service brakes
My ABS speed sensor got sheared by back of my front drivers side tire in which I have seen on multiple sights a defect that was deemed a recall for being poorly set up on the assembly line. Secondly, ive spent thousands and looking online for a vary serious issue ive been having with my vehicle due…
My ABS speed sensor got sheared by back of my front drivers side tire in which I have seen on multiple sights a defect that was deemed a recall for being poorly set up on the assembly line. Secondly, ive spent thousands and looking online for a vary serious issue ive been having with my vehicle due to intermediate stalling, backfiring, and vehicle dieing due to what has finally been found to be the infamous crankshaft sensor. Replaced my computer, all 02 sensors, egr valve exc... Than upon looking and researching, I find it was a major one on recall as well for failing all the time. I just feel if these are factory errors and been on the recall, and my woman who travels with me that IS paralyzed due to an accident, I should be entitiled to the recalls giving they were known flaws on the asssembly line and a danger to others. When the vehicle stalls out, it starts choking, backfiring, and bucking and wants to lock up and loose control. Not cool. Ive been chasing this problem spending thousands in parts and repairs to make this truck safe for work and feel if there has been recalls for all this, would be nice to reap something out of my investment in this truck
- Wheels
Vibration in vehicle prior to tire blow out on freeway traveling approximately 70 mph.. Appears to be a tread separation type failure. Tires are bf goodrich all terrain ta ko baz with approximately 27000 miles on them. Size IS lt265/75r16. Tires were rotated and checked for proper inflation by professional tire shop approximately 4 days prior to failure.
- Service brakes
Driving up to city intersection was appling brakes, car in front applied his quicker causing his rear to raise up, indicating panic stop, I followed and applied hard pressure to my brakes, pedal then went to the floor and lost all brake action, this lead to my truck rear end of other cars
- Service brakes
TL* the contact owns a 2002 chevrolet silverado 2500. While driving 25 mph, the brake pedal was depressed and traveled to the floorboard. The contact noticed a leak coming from the brake line and rust. The contact did not engage the emergency brake. The contact was unsure if any warning indicators…
TL* the contact owns a 2002 chevrolet silverado 2500. While driving 25 mph, the brake pedal was depressed and traveled to the floorboard. The contact noticed a leak coming from the brake line and rust. The contact did not engage the emergency brake. The contact was unsure if any warning indicators were illuminated. The dealer and manufacturer were not contacted. the failure recurred, but the vehicle was not diagnosed or repaired. The failure mileage was 75,000.
- Engine
While driving, the engine will suddenly shut down and without warning stop.
- Unknown or other
The undercarriage. The rocker arms the brake lines are and have been rusted out. Its a rusted out frame. This needs to be handled and recalled to all gm owners . This IS a costly time consuming matter for individuals to handle. Gm should step up to the plate and handle these issues. Karma hope u…
The undercarriage. The rocker arms the brake lines are and have been rusted out. Its a rusted out frame. This needs to be handled and recalled to all gm owners . This IS a costly time consuming matter for individuals to handle. Gm should step up to the plate and handle these issues. Karma hope u dont need bailing out again I bet this issue alone and gm not helping by doing right thing will cause tremendous hurt to u im sure youve list akot of busuness from this.
- Engine
2002 chevrolet silverado. Consumer writes in regards to engine fuel injectors safety recall. *Ld the consumer stated the vehicle required having the fuel injectors replaced multiple times. The vehicle was repaired twice under warranty. The consumer requested for the manufacturer continue to repair the injectors under the warranty. *js
- Engine
Exhaust manifold bolts breaking and both exhaust manifolds cracking evry 50000 miles. occurs while driving.
- Service brakes
Brake lines rusted out causing vehicle to loose braking ability and an accident with minor vehicle damage..
- Service brakes
Excessive metal brake line corrosion on this vehicle. brake lines corroded through causing an immediate loss of brake fluid and resulted in zero braking ability while vehicle was in motion on a busy city street. emergency brake was depressed to bring vehicle to a stop. inferior materials have…
Excessive metal brake line corrosion on this vehicle. brake lines corroded through causing an immediate loss of brake fluid and resulted in zero braking ability while vehicle was in motion on a busy city street. emergency brake was depressed to bring vehicle to a stop. inferior materials have been used to produce brake lines on this vehicle. brake line placement in conjunction with inferior metal that IS prone to corrosion IS at fault. cost to repair this flaw in manufacturing will be nearly $2000.00
- Service brakes
TL* the contact owns a 2002 chevrolet silverado 2500 HD. While the vehicle was stopped with the brake pedal engaged, the vehicle began to independently roll forward without warning. The brake pedal was depressed to the floorboard before the vehicle eventually stopped. The contact inspected the…
TL* the contact owns a 2002 chevrolet silverado 2500 HD. While the vehicle was stopped with the brake pedal engaged, the vehicle began to independently roll forward without warning. The brake pedal was depressed to the floorboard before the vehicle eventually stopped. The contact inspected the vehicle and discovered that the brake lines were rusted through. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
- Service brakes
TL* the contact owns a 2002 chevrolet silverado 2500. While driving various speeds and attempting to slow down by depressing the brake pedal, the brake pedal traveled to the floor and made it very hard to stop. The vehicle was taken to the dealer where it was diagnosed that the brakes lines failed…
TL* the contact owns a 2002 chevrolet silverado 2500. While driving various speeds and attempting to slow down by depressing the brake pedal, the brake pedal traveled to the floor and made it very hard to stop. The vehicle was taken to the dealer where it was diagnosed that the brakes lines failed due to corrosion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 84,000.
- Unknown or other
Trailer reliever hitch bent after normal use towing travel trailer. Proper weight distributing hitch was being used on interstate highway. Winds may have been contributing factor. hitch must be replaced.
- Engine
The glow plugs and fuel injectors fail prematurely I was told by the locol servace manager that there was plenty of time to get the repairs but a few weeks later when I brought it in for the supposed free repairs they tell me the time for mine IS over its too old. When no one had showed me a…
The glow plugs and fuel injectors fail prematurely I was told by the locol servace manager that there was plenty of time to get the repairs but a few weeks later when I brought it in for the supposed free repairs they tell me the time for mine IS over its too old. When no one had showed me a print out and the company I bout it from never disclosed the issue. If the vehicle stalls in traffic it could cause an accident.
- Tires
Driving at 55 mph on hwy 528 about 20 miles east of orlando, the truck began to shake and then we suffered a catastrophic tread separation of our rear driver's side tire. We were trailering a camper at the time. by the time I was able to bring the truck to a stop on the shoulder of the highway we…
Driving at 55 mph on hwy 528 about 20 miles east of orlando, the truck began to shake and then we suffered a catastrophic tread separation of our rear driver's side tire. We were trailering a camper at the time. by the time I was able to bring the truck to a stop on the shoulder of the highway we had sustained close to $3000 worth of damage to the rear driver's side fender and wheel well. this was the 2ND kumho LT 245/75 R16 of the set that had a separation. the first one we were able to slow done in time to prevent any damage to the vehicle. The tires only had 18000 miles on them and inflation pressures had been checked within 24 hours of the incident each time. after calling kumho several times after the 1ST incident, they gave a 67 dollar credit on the tire. the second time they have not returned my multiple phone calls. I have now replaced and kept the remaining tires of the set. I kept them hoping that nhtsa would take them for testing. I filed a complaint by phone with nhtsa on 11/3015 and meko told me I would be receiving forms in the mail to complete the complaint. It has now been over 2 months, and I have not received anything from you! my complaint # was 10807471. these are dangerous faulty tires and need to be recalled. someone needs to hold kumho responsible fro these tires before more lives are lost secondary to catastrophic separations.
- Fuel/propulsion system · Service brakes
All my brake lines are corroded/rusting out. One line already had to be replaced. Very dangerous. All my fuel ines are starting to corrode and appear to require replacement soon.
- Tires › Tread/belt
TL* the contact owns a 2002 chevrolet silverado 2500 HD equipped with kumho road ventures a/t tirs, size 245/75 R16 (na). While driving approximately 60 mph, there was a vibration coming from the rear passenger side tire. The contact decreased the speed to 10 mph and the rear passenger side tire…
TL* the contact owns a 2002 chevrolet silverado 2500 HD equipped with kumho road ventures a/t tirs, size 245/75 R16 (na). While driving approximately 60 mph, there was a vibration coming from the rear passenger side tire. The contact decreased the speed to 10 mph and the rear passenger side tire blew up. The tire was replaced with a spare and the vehicle was taken to an independent mechanic. It was diagnosed that the tread separated. The tire was replaced. Also, while driving approximately 60 mph, the rear driver side tire blew up. The tire was replaced with a spare. The manufacturer was notified of the failures. The approximate vehicle failure mileage was 184,000 and the approximate tire failure mileage was 14,000.
- Fuel/propulsion system
My complaint IS more of a question. how can a recall have a cutoff deadline, especially when the item recalled may or may not be bad? there was a recall on my injectors and I never new it till they went bad and I took it to dealer to fix and they said injectors had been recalled but recall…
My complaint IS more of a question. how can a recall have a cutoff deadline, especially when the item recalled may or may not be bad? there was a recall on my injectors and I never new it till they went bad and I took it to dealer to fix and they said injectors had been recalled but recall expired. then, 13 months after having them replaced, 3 go bad and ya'll only offer a 1 year warranty when you replace them, how convenient. you have an expiration on a recall.
- Air bags
On thursday, august 6, 2015 at approximately 1:20 pm natchez railway employees [xxx] were attempting to start vehicle #1828 which was being stored on the grounds of the natchez depot. vehicle #1828 IS a 2002 chevrolet 2500 pickup truck with vin #[xxx] and had been driven from the grenada railway…
On thursday, august 6, 2015 at approximately 1:20 pm natchez railway employees [xxx] were attempting to start vehicle #1828 which was being stored on the grounds of the natchez depot. vehicle #1828 IS a 2002 chevrolet 2500 pickup truck with vin #[xxx] and had been driven from the grenada railway approximately three weeks prior. [xxx] was sitting in the driver's seat and the battery appeared to be dead. When he pulled the hood release latch, the passenger side air bag activated with a large bang and the cab of the truck was filled with a white powder. [xxx] suffered a slight ringing in the ears from the noise. a check with the general motors website indicates this vehicle IS not subject to any recalls, especially for defective airbags. at the time of the incident, the air temperature was approximately 95⁰ f with 60% humidity. The vehicle has been parked for over two weeks with the doors and windows closed. daytime high temperatures during this period have been in the 95⁰ to 100⁰ range. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Service brakes
Steel brake lines to ABS control and other steel brake lines rusted through and leaking, must be replaced before brakes fail.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Trailer hitch receiver failure
Complaint reports allege poor weld quality and/or bending of the subject vehicle original equipment trailer hitch receiver.the agency's investigation included analysis of manufacturer and agency incident reports, review of police reports, analysis of the agency's fatal analysis reporting system, a vehicle owner…
Complaint reports allege poor weld quality and/or bending of the subject vehicle original equipment trailer hitch receiver.the agency's investigation included analysis of manufacturer and agency incident reports, review of police reports, analysis of the agency's fatal analysis reporting system, a vehicle owner survey, inspection of tow vehicles/hitches and analysis of failed parts.incidents of weld failure were rare and associated with very low-speed driving (turning, backing and sudden stopping).incidents of bending were associated with improper trailer hitch adjustment or overloading. A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.see document search file for addition information.
- Trailer hitch receiver failure
Gm provided additional data regarding allegations of failure of the trailer hitch.odi reviewed that as well as other data provided by peer manufacturers.based on our review, odi finds the need to further investigate this issue.this preliminary evaluation IS upgraded to an engineering analysis (ea07-013) for further assessment and study of this issue.
- Hydraulic pump failres
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these…
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. Gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report.
- Hydraulic pump shaft failures
The preliminary evaulation IS being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003…
The preliminary evaulation IS being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's IS concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures IS a concern. Further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251887This bulletin advises the technician of possible location of an internal coolant leak from a specific cylinder head and location.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 1025004605500 ignition distributor system corrosion inspect / replace
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
- 10248444Vehicle Recalls
- 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 10247681Information On Requests To Add OnStar Bluetooth Option.
- 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10246952Programming And Activation Of Replacement OnStar Modules.
- 10246951Programming And Activation Of Replacement OnStar Modules.
- 10246647Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246646Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246645Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
- 10246624Car and Truck Fix it Right the First Time Issues
- 10246499Duramax Diesel Glow Plugs Difficult to Install Due to Carbon Buildup - New Glow Plug Bore Reamer Available
- 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
- 10245950Canadian Customers Unable To Place Calls In The United States
- 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
- 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
- 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 10242252This technical bulletin provides information and a solution to a condition of Brake Pedal Moves or Self Applies at Full Turns.
- 10240344This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 10236164This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
Every Chevrolet Silverado 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.