2011 Freightliner Business Class M2
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2011 Freightliner Business Class M2. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2011 Freightliner Business Class M2. Newest first.
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011…
Risk and remedy
Risk
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2010-2017 Freightliner M2 Business Class, 108SD, 114SD, and Columbia trucks manufactured from January 6, 2010, through February 29, 2016, equipped with certain Bendix rear disk brakes and spring suspensions. The rear disk brake caliper may have been installed incorrectly, thus allowing…
Risk and remedy
Risk
Caliper contact with the spring suspension may reduce the braking effectiveness, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will correct the orientation of the rear brake calipers, as necessary, free of charge. The recall began on June 8, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-705.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2011-2014 Cascadia, Business Class M2, Coronado, and Columbia Glider vehicles manufactured April 5, 2010, to June 15, 2013. The affected trucks are equipped with Fontaine Ultra LT Fifth Wheel connectors, which, due to cumulative damage to the fifth wheel and its locking mechanism, have…
Risk and remedy
Risk
If the fifth wheel and locking mechanism are sufficiently damaged, the locking mechanism may fail to operate as intended and the trailer may unexpectedly detach from the tractor, increasing the risk of a crash.
Remedy
DTNA will notify owners, and DTNA authorized service facilities will replace the fifth wheel with an Ultra NT model fifth wheel, free of charge. The recall began on November 20, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-692.
Daimler Trucks North America (DTNA) is recalling certain model year 2009-2014 model year Freightliner Business Class M2 and Freightliner Custom Chassis MT45 and MT55 chassis manufactured August 27, 2008, through December 10, 2013 and equipped with Eaton hybrid automated transmissions. The software controlling the affected transmissions may improperly raise…
Risk and remedy
Risk
The increase in engine speed may result in unintended acceleration, increasing the risk of a crash.
Remedy
DTNA will notify owners and dealers will update the hybrid transmission software, free of charge. The recall began on February 5, 2014. Owners may contact DTNA at 1-503-745-6910. DTNA's recall number is FL-657.
Daimler Trucks North America (DTNA) is recalling certain model year 2009-2012 Freightliner, Sterling, and Western Star vehicles manufactured from July 7, 2008, through December 15, 2011, and equipped with perpendicular air tank mounting brackets. The air tank mounting brackets may develop cracks which can lead to the air tank brackets separating from the…
Risk and remedy
Risk
Air tanks that become separated from a moving vehicle may create a road debris hazard, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the air mounting brackets, free of charge. The recall began on December 24, 2012. Owners may contact Daimler Trucks North America toll free at 1-800-547-0712.
Daimler trucks (dtna) IS recalling certain model year 2006-2013 freightliner, sterling, and western star vehicles, equipped with detroit diesel epa07 and epa10, DD13 and dd15/16 engines, manufactured from january 20, 2006, through february 20, 2012. the pump to rail high pressure fuel line support system used on these engines IS sensitive to assembly…
Risk and remedy
Risk
A fuel leak could create a road hazard, increasing the risk of a crash. also a fuel leak in the presence of an ignition source can result in a fire.
Remedy
Dtna will notify owners, and where necessary, the high pressure fuel line support system will be replaced by dtna authorized service facilities, free of charge. the safety recall began on april 27, 2012. owners may contact dtna at 1-800-547-0712.
Daimler trucks (dtna) IS recalling certain model year 2011 and 2012 freightliner business class M2 and western star 4900 emergency vehicles manufactured from july 2, 2010, through december 13, 2011, equipped with a DD13 epa10 detroit diesel engine. the engine shutdown software normally provided to protect the engine and vehicle may not have been disabled…
Risk and remedy
Risk
If the vehicle operator receives and ignores multiple warnings indicating the need for operator intervention, the engine may shut down unexpectedly. unexpected emergency vehicle engine shutdown under certain conditions could hamper rescue operations and place the public at risk.
Remedy
Dtna will notify owners, and dealers will disable the engine shutdown software free of charge. the safety recall began on march 13, 2012. owners may contact dtna at 1-800-547-0712.
Daimler trucks IS recalling certain model year 2011- 2012 business class M2 and coronado trucks manufactured from september 1, 2010, through december 31, 2010, equipped with a cummins isx or isl diesel engine. the v-band clamp assembly, part numbers q187684, q187685, and q187686, used to connect the inlet and outlet cone sections to the diesel oxidation…
Risk and remedy
Risk
If the inlet or outlet sections disconnect, hot exhaust gases can vent prior to exiting the tailpipe, creating the risk of combustion and a fire. if both clamps fail, there IS a risk in some applications that the doc/dpf housing may detach completely, creating a road hazard.
Remedy
Daimler trucks IS working with cummins to identify and notify owners of the recall campaign. repairs will be performed by authorized cummins dealers free of charge. the safety recall began on october 10, 2011. owners may contact cummins at 1-812-377-5000 or daimler trucks at 1-800-547-0712.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Air Brake Reservoir Bracket Fracture
The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles had allegedly experienced a fracture of one or more support brackets resulting in an unsecured air brake reservoir.This could result in a loss of air pressure…
The Office of Defects Investigation (ODI) received Early Warning Reporting (EWR) data from the manufacturer that indicated some number of subject vehicles had allegedly experienced a fracture of one or more support brackets resulting in an unsecured air brake reservoir.This could result in a loss of air pressure necessary for proper service brake application and a potential road hazard if the reservoir separates from the vehicle in operation.By letter dated August 15, 2012, Daimler Trucks North America LLC (DTNA) has notified ODI that it has initiated a safety recall (identified by NTHSA Recall No. 12V-405 and DTNA Recall No. FL-631) to address a safety defect in approximately 1,663 model year (MY) 2009 through 2012 Freightliner 114SD, Business Class M2, Cascadia, Coronado, Sterling 9500 and Western Star 4700 trucks manufactured from July 7, 2008 through December 15, 2011, originally equipped with a specific perpendicular oriented air brake reservoir support bracket (P/N 12-22981-000).To date ODI is unaware of any bracket failures that resulted in a complete separation of the reservoir from the vehicle.Affected owners will be notified by DTNA beginning October 15, 2012 and affected vehicles will have the subject air brake reservoir support brackets replaced with a more robust bracket.Repairs will be performed by DTNA authorized service facilities.Copies of DTNA's reimbursement plan for pre-notification remedies will be submitted to ODI as a supplemental report when available.Accordingly, this investigation is closed.
- Output shaft failure and separation
On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemblies.At the time of…
On August 29th 2011 the Office of Defects Investigations (ODI) opened this Preliminary Evaluation (PE11-028) on Daimler Trucks North America (DTNA) for output shaft failures located in the forward-rear axle carrier of certain class 8 vehicles equipped with Arvin Meritor RT series output shaft assemblies.At the time of this (PE) opening, ODI was aware of a field campaign and two field reports thought to be related to this alleged safety concern.The DTNA campaign address a risk resulting from an incorrect heat treatment process of the output shaft (SF441AB); which was initially believed to be associated with the two field reports.On October 21st 2011 ODI received DTNA's PE Information Request (IR) letter response which indicated no additional complaints or field reports related to the alleged defect.ODI also learned that the two original field reports noted in the opening resume were U-joint failures and were unrelated to the service campaign. DTNA claimed a total of 96 warranty claims, all related to performing the service campaign but unrelated to any field failures. Upon receiving DTNA's PE-IR letter response ODI learned that even if a fracture were to occur in relation to the alleged defect, it would be located at the base of the splined section of the shaft opposite the output yoke and inside the axle housing.The Output shaft assembly is bolted into the axle housing and will remain secure in the event of a fracture. Based on the fact that there are no consumer complaints, injuries or field reports and the benign consequence of the alleged defect, ODI is closing this investigation.ODI will continue to monitor this field campaign.
- Stop Lamps Intermittent
This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler filed a defect report…
This investigation was opened after ODI was contacted by a fleet alleging that in certain situations, such as a light brake peal application during a low speed operation, the brake lamps fail to illuminate on the rear of the bus.ODI confirmed the problem with two fleets.On April 29, 2010, Daimler filed a defect report concerning this issue. The stop lamps may be intermittent during light brake applications.They are still evaluating the remedial program and will furnish this information to ODI when it is available. This safety recallresolves the issue raised by this investigation. Hence, this investigation is closed.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007515CX Advocate for bulkhead module reprogramming (SS 3146-FTL)
- 11007495Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years
- 11000985Service Solution for M2, 108SD, 114SD - Unable to Program Replacement Bulkhead Module - Certain Model Years
- 10195659SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
- 10195640SS 1032728 Bulkhead Module Fault Codes 524280 thru 524286 with FMI 7 Clarification
- 10195624Service Solution SS 1032989 BHM Fault Code Changes
- 10195601Service Solution SS 1032998 M2 mirror wind noise
- 10195575Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
- 10195561Service Solution SS 1033180 BHM Fault Code SPN 524251 FMI 7 - Extr...
- 10195484Service Solution SS 1033289 BHM Fault Code SPN 524249 / FMI 7
- 10192956Rear Brake Calipers and Anchor Plates.
- 10190551Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown. The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
- 10190549Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown. The updated times will be applied to repair orders opened on or after April 5, 2021.
- 10187532Freightliner Service Bulletin for Programming Chassis Electronic Control Units (ECUs) With DiagnosticLink.
- 10184785Revised Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Revision removed steps instructing removal and installation of wheels. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
- 10184029Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
- 10183988Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
- 10181759Updated Freightliner Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter. This bulletin replaces the version dated 5/31/2017. Information is added about the BCT-460DTNA PowerNet Assessment Tool. When troubleshooting Powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
- 10181049Freightliner Service Bulletin for Axle Flange Gasket Replaced with O-Ring. Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
- 10180423Tech Talk discussion on M-2 gauges inoperative at times.
- 10180382Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
- 10180350Tech Talk discussion about power steering fluid.
- 10179108Service Bulletin for Powertrain PDM and Main PDM Bracket Modication. This bulletin replaces the version dated 10/31/2019. The build date section has been added.
- 10177692Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility. Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
- 10177648Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
- 10177608Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines. Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
- 10177604Freightliner Service Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/8 - 18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
- 10174376Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
- 10174061Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
- 10174060Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
- 10174052Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program. DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
- 10173907Warranty Information Letter for Warranty Long Block Program Change. The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
- 10173894Service Bulletin for Lengthening the Backup Light Harness. Though the backup light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.
- 10172593Service Solution for M2 ABS Wiring Harness Rubs On Forward Cab Mount. ABS chassis harness is rubbing on the rear of the driver side forward cab mounting bracket on M2 106 trucks with a 160 MM Cab Hgt. This may cause open or shorted circuits in multiple wires in the harness transitioning from the chassis to the cab. Noticeable symptoms include illumination of the ABS and ATC indictor lamps.
- 10172025Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
- 10168048Service Bulletin for severe duty main PDM installation for vehicles operating in severe moisture and/or corrosive environments.
- 10166964Service Bulletin about the powertrain PDM and Main PDM bracket being modified to reduce stress and vibration to the Powertrain Power Distribution Module (PTPDM).
- 10166962Service Bulletin revision to an earlier submission of SB54-308 for October 2019 (19MC2968). The prior submission added new screenshots. This revision adds clarification for vehicle programming.
- 10166798Service bulletin describing that the DiagnoticLink screen images for Chassis ECU programming have ben updated.
- 10166432Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found on TechLit.
Every Freightliner Business Class M2 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.