2023 Freightliner Business Class M2
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Freightliner › Business Class M2 › 2023
These records cover every 2023 Freightliner Business Class M2. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2023 Freightliner Business Class M2. Newest first.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2022-2025 Freightliner Business Class M2, 2022-2027 FCCC XCM, FCCC XCR, 2023 Freightliner 108SD, 2024-2027 FCCC XCS and FCCC XBS vehicles equipped with certain Cummins L9 diesel engines. The remote fuel filter hoses may separate from the fitting, causing a fuel leak and an engine stall.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire. An engine stall increases the risk of a crash.
Remedy
Cummins will replace the fuel hoses, free of charge. Owner notification letters are expected to be mailed November 20, 2026. Owners may contact DTNA customer service at 1-800-547-0712 or Cummins customer service at 1-800-286-6467. DTNA's number for this recall is F1042.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2026 Western Star 49X, Freightliner Business Class M2, Freightliner 114SD, Freightliner 108SD, 2021-2026 Western Star 47X, 2021-2023 Freightliner 122SD, 2022 Western Star 48X, and 2023 Western Star 4700 vehicles. The axle clamp fasteners may be loose, which can result in a loss of vehicle…
Risk and remedy
Risk
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will inspect and tighten the fasteners, as necessary, free of charge. Owner notification letters were mailed December 29, 2025. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is F1027.
Fontaine Modification Company (Fontaine Modification) is recalling certain 2022-2024 Freightliner Business Class M2 vehicles. Welds may crack and fail, allowing the Intermediate steering shaft assembly to detach from the steering column.
Risk and remedy
Risk
A steering shaft that detaches can result in a loss of steering, increasing the risk of a crash.
Remedy
Fontaine Modification will replace the intermediate steering shaft, free of charge. Owner notification letters are expected to be mailed September 3, 2025. Owners may contact Fontaine Modification customer service at 1-800-366-8246.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2024-2025 Freightliner 108SD, 2022-2025 Freightliner 114SD, Freightliner Business Class M2, 2025 Freightliner eM2, 2020-2025 Western Star 49X, 2021-2025 Western Star 47X, and 2022-2025 Western Star 57X vehicles that may be upfitted with a body lighting interface controller and replacement brake…
Risk and remedy
Risk
Brake lights that fail to illuminate can fail to indicate to other drivers that the vehicle is slowing down, increasing the risk of a crash.
Remedy
Dealers will update the ABA software, free of charge. Owner notification letters were mailed October 24, 2024. Owners may contact DTNA customer service at 800-745-8000. DTNA's number for this recall is F1009.
Daimler Trucks North America, LLC (DTNA) is recalling certain short wheelbase 2020-2024 Freightliner Cascadia, 2021-2024 Freightliner M2 Business Class, 2022 Western Star 4700, and 2020 Freightliner Classic Cascadia vehicles. The vehicle is equipped with an electronic stability control system and tire combination that may understeer during a J-turn. As…
Risk and remedy
Risk
Understeering during a J-turn may increase the risk of a crash.
Remedy
DTNA will replace the tires, free of charge. Owner notification letters were mailed June 19, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL971.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2020-2023 Freightliner 114SD, 2023 Freightliner 122SD, 2020 Western Star 4700, 2019-2022 Western Star 4900, 2019-2023 Freightliner Business Class M2, and 2021 Freightliner Cascadia vehicles. The vehicles are equipped with tires that are not compatible with their 8.25-inch rims. As such, these…
Risk and remedy
Risk
Driving with tires that are not compatible with their rims can reduce tire performance, increasing the risk of a crash.
Remedy
Dealers will replace the tires, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-962.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Freightliner 108SD, 114SD, Business Class M2, Cascadia, 2023 Freightliner FCCC MC, MT45, S2C 106CAB, XCM, S2RV 106CAB, XCR, XCS, and 2023 Western Star 4700, 49X, and 47X vehicles. The engine control module (ECM) may experience an internal short-circuit, which can result in an unexpected…
Risk and remedy
Risk
Unexpected engine shut down can increase the risk of a crash.
Remedy
Cummins will replace the ECM, free of charge. Owner notification letters are expected to be mailed September 26, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-949.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2023 Freightliner M2, 108SD, and 114SD vehicles. The u-joint pinch bolt on the steering shaft may become detached, which can cause a loss of steering control.
Risk and remedy
Risk
Loss of steering control can increase the risk of a crash.
Remedy
Dealers will inspect and repair the joint, as necessary, free of charge. Owner notification letters are expected to be mailed august 1, 2022. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-937.
Owner complaints
1 complaints
Latest complaints
- Unknown or other
This is the first of several entries I am making. The DEF headers on 7 of our trucks have had the same failure and if I see more I will report these also. This is an emission system issue. PART NUMBER 04-31354-004 HEADER-SSI,CONC.6BOLY,CMNS
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011588Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management.
- 11011109Service Solution for M2 and SD+ Bodybuilder Marker Lights Turn Off While Truck Lights Remain On
- 11011105Service Solution for M2 mirror wind noise
- 11011096CX Advocate for M2 and SD Vehicles Transfer Case Failures Due to Excessive Vehicle Speed (SS 3155-FTL)
- 11011087CX Advocate for M2+ With Basic ABS And No XBR Content Losing Throttle In Sharp Turns
- 11011086CX Advocate for M2+ dome light
- 11011083CX Advocate for Crew Cab Rear Door Locks (SF701)
- 11011082CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
- 11011076Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
- 11011075Technical Service Bulletin for Repairing Seat Occupancy Sensor for ISRI, SEARS and National Truck Seats
- 11010186CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
- 11010177CX Advocate for overview of the remanufacturing process.
- 11010165Field Service Campaign for Crew Cab Rear Door Locks
- 11010164Field Service Campaign for Crew Cab Rear Door Locks
- 11010159Revised Field Service Campaign for Virtual Technician Module. 2nd REVISION:Certain vehicles in Group B with Cummins engines have been reassigned to the newly created Group E. The Parts table has been updated to include the mounting bracket and fasteners required for Virtual Technician installation. A new SRT has been added to Campaign Group E: 996-F175E ECU, VIRTUAL TECHNICIAN, POPULATION E, INSTALL (SF679), 0.8 hours. Additionally, the Work Instructions have been revised to provide supplementary details for installing the Virtual Technician on vehicles with Cummins engines that were missing the Common Powertrain Controller (CPC) mounting bracket.
- 11010151Service Solution for M2 and SD Vehicles Transfer Case Failures Due to Excessive Vehicle Speed
- 11010143Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
- 11010141Field Service Campaign for Crew Cab Rear Door Locks
- 11010137Revised Field Service Campaign for Virtual Technician Module. 2nd REVISION:Certain vehicles in Group B with Cummins engines have been reassigned to the newly created Group E. The Parts table has been updated to include the mounting bracket and fasteners required for Virtual Technician installation. A new SRT has been added to Campaign Group E: 996-F175E ECU, VIRTUAL TECHNICIAN, POPULATION E, INSTALL (SF679), 0.8 hours. Additionally, the Work Instructions have been revised to provide supplementary details for installing the Virtual Technician on vehicles with Cummins engines that were missing the Common Powertrain Controller (CPC) mounting bracket.
- 11010136Parts Bulletin for Powertrain Power Distribution Module (PTPDM) Kit Replacement
- 11010132Important Campaign Information letter for SF679 Revised Bulletin.
- 11010131Customer Service Annoucement for Discolored Coolant Surge Tank on Heavy Duty Engine Product (HDEP)
- 11010130Customer Service Annoucement for Heavy-Duty Engine Product (HDEP) Oil Separator Leaks
- 11008537CX Advocate for MDEG Updates
- 11008511Service Solution for M2 Plus Crew Cab Dome Light Does Not Activating With Rear Doors
- 11008509Service Solution for M2 & SD Freightliner End of FrameLighting Doesn't Sync with Body Lighting
- 11008508Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
- 11007528Fuel Injector Cleaner Updated Procedure
- 11007527Cleaning Gen5 Engine Fuel Injectors
- 11007526Fuel Injection Cleaning Machine Priming Procedures
- 11007522CX Advocate for MDEG Updates
- 11007517CX Advocate for ConMet Oil Pan Insert Additional Failures
- 11007513CX Advocate for AutoElevate Disablement Gen5 Engines
- 11007512CX Advocate for benefits of Autoelevate and hydrocarbon faults
- 11007510Draft Fuel Injection Cleaning Machine (FICM) Setup Instructions
- 11007498Revised Technical Service Bulletin for Detroit New Final Drive Standard Performance Forward Carrier Change to Top Performance Passive Lube Management. Description of Revisions: The bulletin replaces the version dated 05/14/2024. Creation date has been updated.
- 11007494Service Solution for XMC 20amp and 5amp High Side Drivers(Digital Output) Load Sensing
- 11006524CX Advocate for overview of the remanufacturing process.
- 11005505CX Advocate for overview of the remanufacturing process.
- 11005503CX Advocate for MDEG Updates
Every Freightliner Business Class M2 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.