2004 GMC Sierra 2500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › GMC › Sierra 2500 › 2004
These records cover every 2004 GMC Sierra 2500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2004 GMC Sierra 2500. Newest first.
Certain federal-mogul national and carquest aftermarket hub assemblies, p/n 515058, sold for use on 2001-2006 general motors 1500 and 2500 4WD trucks. on the subject hub assemblies, the ABS sensor cord departs from the hub assembly at a 90 degree angle. as a result, there IS a fit issue with the brake rotor dust shield interfering with the ABS sensor…
Risk and remedy
Risk
If stopping distance IS limited, a vehicle crash could occur.
Remedy
Federal-mogul will notify its owners and will either credit the customers account or replace the unit. the recall IS expected to begin during june 2006. owners can contact federal-mogul customer service at 1-800-563-8507 ext 3530.
Certain replacement fuel filters, fram brand name p/n g3727, with date codes x52911 through x60801 sequentially or x600141 and a mexico country or origin marking on the fuel filter housing manufactured from october 18, 2005, through march 21, 2006, sold for use on the vehicles listed above and on certain school buses. (to see the school bus engine sizes…
Risk and remedy
Risk
This condition may cause an inadequate seal at the connection, potentially leading to a fuel leak. In the presence of an ignition source, a fire could occur.
Remedy
Honeywell will notify owners and replace the fuel filters free of charge. the recall began on october 18, 2006. owners may contact fram customer service at 1-800-890-2075 (option 1).
Certain fabtech aftermarket replacement pitman arms, p/nos. Fts71000 and fts71001, installed for use on certain 2001-2006 gm c/k 2500 pick up trucks and sport utility vehicles. the pin located inside the pitman arm can shear off due to a reverse bending fatigue condition, resulting in a total loss of steering control.
Risk and remedy
Risk
Loss of steering control could lead to a vehicle crash with potential injury or death.
Remedy
Fabtech will notify owners and replace the pitman and idler arms free of charge. the recall IS expected to begin during february 2006. owners may contact fabtech at 909-597-7800.
On certain vans equipped with sure-lok wheelchair securement systems, the sprocket teeth of the retractor assembly IS out of alignment.
Risk and remedy
Risk
In the event of a vehicle crash, the wheelchair may not be adequately secured possibly resulting in injuries to a wheelchair occupant.
Remedy
Dealers will inspect and replace the wheelchair securement retractors as necessary. sure-lok will handle the repairs for this campaign. owners should contact sure-lock at 1-908-231-1804 or mobilityworks at 1-800-769-8267.
Owner complaints
143 complaints4 involved a crash4 involved a fire5 injuries1 deaths
What owners report most
Latest complaints
- Service brakes
Brakes lines failed under truck do to rusted out lines
- Service brakes
Emergency brakes don't engage
- Service brakes · Steering
During cold mornings (wisconsin) I start my truck and I have no power steering and soft brakes. it IS my understanding that the power steering runs the brake boost. also, it IS my understanding that there IS a service bulletin that says that the power steering fluid should be replaced with low/cold temp fluid. my concern IS what happens if I lose power steering and brakes while I am driving.
- Engine
While driving over 50mph on the highway I get a violent shaking in the engine and the steering wheel shakes bake and forth. The engine sound very loud while its doing this. It only occurs when I am at highway speeds.
- Engine and engine cooling › Exhaust system › Manifold/header/muffler/tail pipe
TL* the contact owns a 2004 GMC sierra 2500. While driving approximately 45 mph, the contact noticed a lot of white smoke emerging from the tail pipe. The vehicle was previously repaired under warranty by gwatney buick GMC (5700 landers rd, north little rock, ar 72117) for the same failure as…
TL* the contact owns a 2004 GMC sierra 2500. While driving approximately 45 mph, the contact noticed a lot of white smoke emerging from the tail pipe. The vehicle was previously repaired under warranty by gwatney buick GMC (5700 landers rd, north little rock, ar 72117) for the same failure as listed in an unknown technical service bulletin regarding the fuel injectors. The vehicle was not diagnosed or repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.
- Engine
Exhaust manifold bolts broken
- Service brakes
Pulling out of a parking lot, lost brakes. steel brake lines by fuel tank, let go causing truck to loose brakes
- Electrical system
The instrument panel cluster gauges don't always work. We were on freeway when we noticed speedometer had failed as well as fuel gauge , temp gauge all gauges inoperative. This IS third time cluster panel IS being replaced; first two under warranty third time we had to pay $204.
- Service brakes
I was traveling south on I-75 highway about 70 mph, in motion, in northern michigan and had to stop fast when an accident occurred in front of me. I slammed/mashed my foot on the brake pedal only to feel it fall to the floor, the metal hydraulic line failed and I now have no brakes at all!! I…
I was traveling south on I-75 highway about 70 mph, in motion, in northern michigan and had to stop fast when an accident occurred in front of me. I slammed/mashed my foot on the brake pedal only to feel it fall to the floor, the metal hydraulic line failed and I now have no brakes at all!! I began to press on the parking brake and down shift the transmission to assist in the slowing of the vehicle. I also steered around the stopped cars into the side and ditch of the road. I luckily had the right reactions but not all people do or cannot act as fast. This IS a dangerous issue with this GMC sierra 2004. Please have it recalled. I had to have the repair shop replace all the metal brake lines as they were corroded. I have never had a vehicle fail its brake lines like this. My vehicle only has 48,000 miles on it and IS garage kept super clean.
- Electrical system · Engine · Service brakes
My vehicle had brake lines replace two times with less than 65,000 miles because breaks stop working. Fuel line replaced under 55,000 miles because it made check engine light come on speedometer erratic,oil pressure gauge high and low,fuel gauge erratic under 65,000 miles. loud noise from…
My vehicle had brake lines replace two times with less than 65,000 miles because breaks stop working. Fuel line replaced under 55,000 miles because it made check engine light come on speedometer erratic,oil pressure gauge high and low,fuel gauge erratic under 65,000 miles. loud noise from engine service technician reported the exhaust manifold bolts has broken to call a white smoke from the motor. everything happened with consider to be low mileage in talking to gm they don't care because enough report has not been made.
- Engine · Fuel/propulsion system
TL* the contact owns a 2004 GMC sierra 2500. The contact stated that the vehicle had a massive oil leak. The vehicle was taken to the dealer where it was diagnosed that the fuel injectors were defective, which filled the crankcase full of fuel and was a known issue. The vehicle would have been…
TL* the contact owns a 2004 GMC sierra 2500. The contact stated that the vehicle had a massive oil leak. The vehicle was taken to the dealer where it was diagnosed that the fuel injectors were defective, which filled the crankcase full of fuel and was a known issue. The vehicle would have been repaired per an extended warranty; however, it fell outside of the parameters of the extended warranty, increasing the risk of an engine compartment fire. The manufacturer was notified of the failure. The failure mileage was 112,000.
- Service brakes
TL* the contact owns a 2004 GMC sierra 2500 HD. While driving 10 mph, the brakes failed without warning. It was diagnosed that all the brake lines needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 176,395.
- Fuel/propulsion system · Service brakes
In the past three months the fuel lines needed replacement as they had rusted so badly that a leak formed. yesterday while pulling my 10,000 pound boat, my brakes suddenly failed because of a leak in the line between the ABS box and the right front wheel. the catastrophic failure nearly…
In the past three months the fuel lines needed replacement as they had rusted so badly that a leak formed. yesterday while pulling my 10,000 pound boat, my brakes suddenly failed because of a leak in the line between the ABS box and the right front wheel. the catastrophic failure nearly caused me to lose control of my vehicle and boat. I was able to downshift and use by emergency brake to bring the rig to a stop.
- Service brakes
I live in south east ma. Were sault IS use always and it has rotted my brake lines at the ABS controll a line let go on my truck with family and my grand babies I am a heavy truck operator with a cdl so I know not to panic I got my truck stopped without a crash but if my wife was driveing or my…
I live in south east ma. Were sault IS use always and it has rotted my brake lines at the ABS controll a line let go on my truck with family and my grand babies I am a heavy truck operator with a cdl so I know not to panic I got my truck stopped without a crash but if my wife was driveing or my young daughter they wouldnt be so lucky we in the saulting states should have staneless steal for safty cant be to much to ask for young lifes at stake or people who panic what should I do at the time I was in the city of taunton I was coming to a heavily traveled street in rush hour trafic the brake line to rear brakes falled because of rot on inspion I see they are all rotting and need to be repaired I dont have body rot or frame rot of any kind always car wash after storms on nice days.
- Service brakes
TL* the contact owns a 2004 GMC 2500. The contact stated that the emergency brake was inoperable. The contact mentioned that the parking brake was depressed and an abnormal noise emitted from the under carriage of the vehicle. The contact believed that the parking brake cable was fractured. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 197,000.
- Structure › Body
TL* the contact owns a 2004 GMC sierra 2500. The contact observed corrosion on the front and rear bumpers. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
- Service brakes, hydraulic
The complaint IS that the brake lines failed and are made of very poor material. The brake line failed on my way to work one day on march 10,2015.
- Steering
TL* the contact owns a 2004 GMC sierra 2500. While driving approximately 15 mph and making a left turn, the power steering suddenly malfunctioned causing the driver to lose control of the vehicle and crash into a fire hydrant. A police report was filed and it was unknown if there were any injuries…
TL* the contact owns a 2004 GMC sierra 2500. While driving approximately 15 mph and making a left turn, the power steering suddenly malfunctioned causing the driver to lose control of the vehicle and crash into a fire hydrant. A police report was filed and it was unknown if there were any injuries sustained. The manufacturer was notified of the failure and the vehicle was towed to the dealer but no information was provided regarding the cause of the failure. The failure mileage was 120,000.
- Engine · Vehicle speed control
Tl*the contact owns a 2004 GMC sierra 2500. The contact stated that while driving at 70 mph, the vehicle failed to accelerate and the fuel restriction warning light illuminated. The failure occurred multiple times. The vehicle was towed to the contact's home. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
- Service brakes
On 2/1/2015, at approximately 11:30 am, I was stopping at my brothers mailbox to get his mail while he was on vacation. When I went to stop at his mailbox, the brake pedal on my truck went to the floor with no resistance on the pedal. I pumped the brakes several times, put the truck in neutral and…
On 2/1/2015, at approximately 11:30 am, I was stopping at my brothers mailbox to get his mail while he was on vacation. When I went to stop at his mailbox, the brake pedal on my truck went to the floor with no resistance on the pedal. I pumped the brakes several times, put the truck in neutral and it came to a gradual stop over an extended braking distance of 20 to 30 feet (which IS slightly uphill). There were no lights lit on the dash and the master cylinder was between the maximum and minimum levels on the reservoir, when I examined it after the occurrence. We live on a dirt road without much traffic, so I placed the truck in low range 4WD and drove it the 1/2 mile home. Upon returning home the top brake line which runs along the frame from the anti lock brake block back towards the drivers side rear of the truck had ruptured. The brake fluid in the master never went below the minimum level, so I attempted to refill it to see if I could get any brake pedal pressure back. The pedal went to the floor still after multiple tries with a full master cylinder. the brake line had ruptured where it IS attached at a green plastic factory hanger. The brake line was corroded/rusted where it had failed. If I would not have stopped at my brothers mailbox, it IS 1 mile down hill on an approximate 12 degree grade to the main road. The intersection at the bottom of the road IS a 90 degree, t intersection in a creek bottom, where I am supposed to stop prior to entering the main road. We had just came home on 1/31/2015 from a 8.0 hour round trip to see my son at college through the mountains of maryland and west virginia on I-68 and had driven various major busy highways including I-79, I-68 and I-81. Due to the amount of fuel which we would have used, we decided to take my other son's wrangler on the trip or I may have been sending this email from the hospital if we were lucky. *tr
- Power train · Service brakes
I was leaving a parking lot, and as I hit my brakes, there were no brakes. I limped home, using the e-brake and transmission to keep the truck under control. upon inspection I found the front brake line rusted and leaking. *tr
- Electronic stability control (esc) · Engine · Wheels
I bought (2) sierra 2500 HD trucks that have serious hub assembly problems with one replacement in 2011, lighting system work when it want to and has drain five batteries from aaa and advance auto in the past seven years, abs/engine light stays on since 2007 and after 10 years IS gasket problems…
I bought (2) sierra 2500 HD trucks that have serious hub assembly problems with one replacement in 2011, lighting system work when it want to and has drain five batteries from aaa and advance auto in the past seven years, abs/engine light stays on since 2007 and after 10 years IS gasket problems with gm products. I have talk to gm executive office that fix the hub assembly and tailgate recalls problem in 2011 but unwilling to deal with it now after talking to gm dan. I think I need out side counsel and engineering firm to test and testify on my behave and 2,300 other owners with the same problem. I want new vehicles and setting up a date with congressional oversight committee, and nhtsa review my case. I have met with congressional panel investigating gm that want to help me resolve this problem. I been a gm person but seriously looking in the foreign market if I have no serious resolution. *tr
- Service brakes
On 9-19-2014 the truck was stopped at a red light and started to inch forward. Slight pressure on the brake pedal stopped the movement. The event was so quick and slight I thought nothing about it. I turned on the freeway and drove 30 or 40 miles before touching the brake pedal again. When I did it…
On 9-19-2014 the truck was stopped at a red light and started to inch forward. Slight pressure on the brake pedal stopped the movement. The event was so quick and slight I thought nothing about it. I turned on the freeway and drove 30 or 40 miles before touching the brake pedal again. When I did it went almost to the floor without slowing the truck speed any appreciable amount. At that point I knew I had a serious problem. I geared the truck down and was able to avoid being involved in an accident. if I had needed to come to a full and fast stop it could easily have been a disaster. an internet search revealed gm has had this problem for some time without notice to truck owners that it exists. an inspection of the brake lines was done and indicated a failure in the brake line system due to rust. The fuel lines showed the same kind of deterioration. Pictures can be provided to verify the lack of advanced rust conditions to the underneath of the truck other than the brake line system, the fuel line system, and the drive shaft. the truck was purchased new in south carolina and has been driven there 90% on the total mileage on it. *tr
- Service brakes
This seldom used, well maintained, garaged truck, blew out the brake lines on left side on the frame, under the door, resulting in total brake failure. I had to use the parking brake to stop the vehicle. I was on my way to pick up a #9000 boat. If I had that boat behind the truck, it could have…
This seldom used, well maintained, garaged truck, blew out the brake lines on left side on the frame, under the door, resulting in total brake failure. I had to use the parking brake to stop the vehicle. I was on my way to pick up a #9000 boat. If I had that boat behind the truck, it could have killed me, or others on the road. Brake lines are not a normal service part. Replacing all the brake lines IS costing me 1300, at a minimum. my neighbor next door has a similar 2004 GMC sierra, with about the same mileage, only his IS a 1/2 ton, where mine IS 3/4 ton. His truck had the same failure the week before, in the exact same location on the lines. do a simple search looking for brake failures on these vehicles, and you find that its well documented. This should be a recall before people are killed. There IS no way that I should be looking at brake line failure on a 10 year old garaged truck that has a tow capacity of over 10,000 #'s. How should someone detect the integrity of the brake lines to determine when the should be replaced? *tr
- Service brakes
Brake lines rusted and leaking. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006503This Preliminary information communicates to dealer instructions for diagnosing Google Maps concerns
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 11000576This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251887This bulletin advises the technician of possible location of an internal coolant leak from a specific cylinder head and location.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 10250012Duramax Diesel Glow Plugs Difficult to Install Due to Carbon Buildup - New Glow Plug Bore Reamer Available
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
- 10248444Vehicle Recalls
- 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 10247748Speedometer Needle Accuracy Information.
- 10247747Speedometer Needle Accuracy Information
- 10247681Information On Requests To Add OnStar Bluetooth Option.
- 10247672Parallel Hybrid Truck (PHT) Part Restriction.
- 10247671Parallel Hybrid Truck (PHT) Part Restriction.
- 10247670Parallel Hybrid Truck (PHT) Part Restriction.
- 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10247093Speedometer Needle Accuracy Information.
- 10247092Speedometer Needle Accuracy Information
- 10246952Programming And Activation Of Replacement OnStar Modules.
- 10246951Programming And Activation Of Replacement OnStar Modules.
- 10246647Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246645Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
- 10246499Duramax Diesel Glow Plugs Difficult to Install Due to Carbon Buildup - New Glow Plug Bore Reamer Available
- 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
- 10245950Canadian Customers Unable To Place Calls In The United States
- 10245395This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.
- 10245311Parallel Hybrid Truck (PHT) Part Restriction.
Every GMC Sierra 2500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.